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| # Head of Service Line | |
| Our Heads of Service Line are responsible for building world class professional services practices and developing demand for a set of propositions and capabilities within a particular functional expertise such as user-centred design, product, software engineering, data, cyber security, and more. | |
| ## Outcomes | |
| Heads of Service Lines share a common set of outcomes and KPIs that work towards our organisational purpose, vision and missions. To be successful they must work as one team with Industry Practices, the Delivery Management Organisation and Business Services. They should: | |
| - generate public sector demand for a set of capabilities | |
| - help make sure there’s high growth of revenue and headcount | |
| - maximise utilisation and make the most of bench time by using it to invest in career development, training, and sales | |
| - maximise retention by building a strong practice identity and clearly defining career pathways | |
| - balance retention and profitability to grow a healthy delivery organisation while minimising costs | |
| ## Responsibilities | |
| A Head of Service Line is responsible for delivering the above outcomes by collaborating with the business. They report to the Executive Director for Delivery and Capabilities who is their line manager and representative in the Executive Committee. | |
| ### Strategy and management | |
| - Influence policy and strategy on behalf of the Capability Practice | |
| - Contribute to annual/quarterly planning and be responsible for the delivery of goals | |
| - Support integration and collaboration of the Delivery Management Organisation and Capability Practices with each other and the wider organisation | |
| ### Demand Generation | |
| - Develop and maintain capability and industry-specific go-to-markets and propositions | |
| - Work closely with industries to meet growth targets | |
| - Provide bid support, quality assurance, and sponsorship | |
| ### Hiring and careers | |
| - Scale supply of capability team ahead of demand | |
| - Management of capability team including performance, progression, career paths and succession planning | |
| - Maintain high levels of motivation and retention in the capability team | |
| ### Community and thought leadership | |
| - Continuously improve service delivery and ways of working based on past successes and failures | |
| - Foster thriving community of practice and shared identity | |
| - Consistently deliver thought leadership content and work with marketing to promote and drive growth | |
| - Encourage cross-community and multi-disciplinary collaboration | |
| ## Competencies | |
| - Articulation and role modelling of values, purpose, and vision | |
| - Strategic thinking and planning | |
| - Commercial awareness | |
| - Time management including balancing multiple priorities | |
| - Performance management of direct and indirect reports | |
| - Prioritise diversity and inclusion in goals and day-to-day activity | |
| - Inspiring leadership and good communication | |
| - Trust building with your seniors, peers, and juniors | |
| - Continuous improvement and feedback | |
| ## Work perks and benefits | |
| Take a look at the Benefits & Perks section of the [Made Tech Handbook](https://github.com/madetech/handbook) to see what we can offer you. | |
| ## Salary and location | |
| We mainly work remotely but you may need to visit clients or go to the office occasionally. We have offices in London, Bristol, Manchester, and Swansea. | |
| We practice salary transparency when it comes to advertising roles at Made Tech. Every role we publish will include the salary range in the job ad, please do refer to that. | |
| For any internal candidates, we are currently reviewing and refreshing our pay bands and will be sharing those internally first. They will then be placed back here again by the end of July 2025. | |
| ## Applying | |
| When we’re hiring for a Head of Service Line role, you can see details and apply at www.madetech.com/careers. If you have any questions about the role please email us at [[email protected]](mailto:[email protected]). We’re happy to help! | |