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| # Head of Delivery Management | |
| Our Head of Delivery Management is responsible for managing all client delivery. They head the Delivery Management Organisation (DMO) which is responsible for connecting industry and capability practices to ensure we maintain high quality standards and continually mitigate risks in order to deliver successful outcomes. | |
| To foster collaboration across capability practices, the Delivery Management Organisation is responsible for facilitating creation of cross-capability materials and training. They are responsible for growing the delivery management team ahead of demand, managing the performance of delivery experts, and supporting career development. | |
| ## Outcomes | |
| The DMO has a set of outcomes and KPIs that work towards our organisational purpose, vision, and missions. To be successful the DMO must work as one team with Industry Practices, Capability Practices and Business Services as well as with clients. | |
| Key outcomes for the Head of Delivery Management and the DMO: | |
| - Manage quality and risk of all delivery as we scale | |
| - Growth of delivery management team headcount slightly ahead of demand | |
| - Maximise utilisation and make the most of bench time by investing it to support sales, career development and training of delivery managers, and continuous improvement of the DMO | |
| - Maximise retention of delivery managers by building a strong delivery identity and career pathways | |
| - Balance retention and profitability to grow a healthy delivery organisation while minimising costs | |
| ## Responsibilities | |
| The Head of Delivery Management is responsible for delivering the above outcomes by collaborating with the business. They report to the Executive Director for Delivery and Capabilities who is their line manager and representative in the Executive Committee. | |
| ### Strategy and management | |
| - Influence policy and strategy on behalf of the DMO | |
| - Contribute to annual/quarter planning and be responsible for the delivery of goals | |
| - Support integration and collaboration of the Delivery Management Organisation and Capability Practices with each other and the wider organisation | |
| ### Service delivery and delivery assurance | |
| - Manage delivery across all workstreams by embedding delivery managers into Industry Practices | |
| - Report to Executive Committee on a weekly basis the status of quality and risk across all deliveries | |
| - Facilitate creation of set of centralised resources with capabilities | |
| ### Hiring and careers | |
| - Scale supply of delivery managers ahead of demand | |
| - Management of delivery managers including performance, progression, career paths and succession planning | |
| - Maintain high-levels of motivation and retention in the delivery management team | |
| ### Demand Generation | |
| - Bid support, quality assurance and sponsorship | |
| ### Community and thought leadership | |
| - Continuously improve service delivery and ways of working based on past successes and failures | |
| - Foster thriving community of practice and shared identity | |
| - Consistently deliver thought leadership content and work with marketing to promote and drive growth | |
| - Encourage cross-community and multi-disciplinary collaboration | |
| ## Competencies | |
| The Head of Delivery Management role is expected to be filled by Principals or Directors operating at SFIA level 6 or above in all five competencies due to the high impact and scale this role operates at. In addition to this, the below competencies and behaviours will be expected. | |
| - Articulation and role modelling of values, purpose, and vision | |
| - Strategic thinking and planning | |
| - Commercial awareness | |
| - Time management including balancing multiple priorities | |
| - Performance management of direct and indirect reports | |
| - Prioritise diversity and inclusion in goals and day to day activity | |
| - Inspiring leadership and good communication | |
| - Trust building with your seniors, peers and juniors | |
| - Continuous improvement and feedback | |
| ## Work perks and benefits | |
| Take a look at the Benefits & Perks section of the [Made Tech Handbook](https://github.com/madetech/handbook) to see what we can offer you. | |
| ## Salary and location | |
| We mainly work remotely but you may need to visit clients or go to the office occasionally. We have offices in London, Bristol, Manchester, and Swansea. | |
| We practice salary transparency when it comes to advertising roles at Made Tech. Every role we publish will include the salary range in the job ad, please do refer to that. | |
| For any internal candidates, we are currently reviewing and refreshing our pay bands and will be sharing those internally first. They will then be placed back here again by the end of July 2025. | |
| ## Applying | |
| When we’re hiring for this role, you can see the details and apply at www.madetech.com/careers. If you have any questions about the role please email us at [[email protected]](mailto:[email protected]). We’re happy to help! | |