content: So I went on Priceline which btw is another serious issue because when you buy package deals from them; they don't let you pick the time or day you want to come in. Anyways back to the crappy hotel that is the Excalibur. It wasn't just the fact it was cheap looking and smelled like your Grandmas house that has 20 cats and smoke a pack a day; it was the customer service, the lack of housekeeping and the overly priced rooms that are not worth your money. My sister and I stayed for four days and not once did our room get cleaned. My sister left a mark on the sheets to see if they would be switched the next day and sure enough they were never switched. On top of that the lights went out and they wanted to charge me $130 to extend my check out for 2 hours. The customer service is horrific, especially for a Vegas hotel. I get the hotel is old and everything but come on people, have some pride. My sister lost her phone and asked customer service and the lady was SO RUDE to her and just said \""im sorry but I didn't see a phone\"", without even looking. So my sister goes to the manager and complains about the rudeness and also about her phone Sure enough the phone was in lost and found!\n\nPeople even if your looking for a cheap reasonable hotel...don't even waste your money. Stay at the Luxor which is nicer and reasonable and actually give a shit about their guests!