content: When parking uptown, they are really your only option.  Which is fine, as some of their lots have reasonable rates.  My reason for the low review comes from the user experience side of thing, and their overall customer service.\n\nMy main problem with them (aside from rude people), is that there is no way to update your payment information online.  My credit card was cancelled, and upon receiving my new card (mid-March), I called immediately to update my information so, come April, they would have updated information.  Obviously I would have much rather done this all online, but alas, there was no other option but to call.  They assured me that the new card was placed on file, and we were good to go.  Fast forward to April 5th, and I receive an email saying that my card did not go through and I would be fined an additional $25.  THEY HAD CHARGED THE WRONG CARD.  They sent me this email on Saturday afternoon, and I immediately called, only to be told that the people who handle payments don't work on weekends and I would need to call back during business hours (the girl could have been a lot nicer).\n\nI call first thing Monday morning, and explain what happen--not in an accusing tone by any means, because I'm well aware that the likelihood of the girl I was speaking to having made this mistake was slim, so why yell at the messenger?  She immediately responded in a defensive tone, saying there is no way that error could have occurred, and it was my fault for not giving them the new information.  I tried to explain again the course of events, and she would not have it.  She updated my credit card information, now for the second time, so let's see if it goes through for May.\n\nOverall, here is how I feel:\n\n+Tremendous amount of parking options offered in Uptown\n-Poor customer service\n-Poor user experience\n-Overpriced\n\nIf you're going to take hundreds of dollars for me every year, at least give me decent people.  And if you don't give me decent people, then give me a way to do what I need to do online so I don't have to deal with them.