content: I am not sure about positive customer service reviews here...\nSalon itself is ok: relatively clean and the beds you expect to see in a regular tanning salon. I am from LA myself and work in Phoenix couple days a week, so I needed a quick place to go to to get base tan during the week.\n\nMy awful experience:\nI came in to purchase 10 days unlimited on 11/12, but after associate was raving about their highest level bed I decided to opt out for $45 3 session package.\nWhen I went into the bed I saw there was a massive crack/part of plastic missing in the bed. I have never seen anything like that, so felt uneasy using the bed and stepped out. Well, that's something associate should have warned me about before I went in. When I asked for a refund she told me they don't do refunds (odd) and suggested I try something else. Shed also mentioned she had broken bed inspected and \""its totally ok to use\"" (still, when large piece of plastic is missing you should probably warn the customer).\n\nI agreed to use the lower level instead. Lower level bed did not yield any results so next day I decided to risk it in the bed I purchased. It worked great, though was definitely scary with cracks and bare bulbs.\n\nWhen I came back 2 weeks after associate told me I used up all my sessions and she knows nothing about it. I asked her to look up the days I came in, as expected there were only 2 days I came in on and I bought 3 sessions. She said in the system I was switched to something else and she couldnt do anything about it.\n\nShe did not have manager's contact info, could not give me any refund and could not give me a session per her words. How does one working at a tanning salon have no manager contact info? What if there is fire? Someone burned? Inspection came in? Robbery happened?\n\nAlso phrases like \""I don't care\"", \""I can't do anything about it\"", \""Maybe she will call you\"" - are not acceptable in service industry in this context.\n\nI am extremely displeased and disappointed. If manager chooses to limit what their associates can do to resolve issues such as refunds, comping sessions, changing things in the system - they should either be on site of accessible 100% of time.\n\nBest,\nNataliya