content: I had Cox TV, Internet and landline phone installed into my home in September 2013. By November I noticed that my Internet's service speed had degraded to 5 MB per second download instead of the 25 MB per second I was paying for. I called Cox and had a service tech come to my home. The service tech examined the situation and told me the Cox service tech who had earlier installed the equipment did not use the proper cable couplers and that was the cause of the problem. I watched the tech install new cable couplers in the Smart box and reboot the system. The fix worked and my internet speed increased significantly. \n\nI got my Cox bill today and I noticed a $39.99 service charge. I called Cox and spoke to a customer service rep who told me the service ticket read \""Installer #5145 reset modem and internet works fine\"". I shared with the customer service rep what really happened, and protested that why should I have to pay for a mistake made by an earlier Cox installer. The customer service rep transferred me to supervisor #T16512, who told me that there is nothing she could do because the work order write up indicated the charge was valid. \n\nTotal time on phone was 44 minutes 99% of which was being placed on hold. \n\nI will be switching from Cox this week. \n\nBottom line is they are a bunch of crooks!