content: First of all I feel scammed here.  Why didn't I read the Yelp reviews beforehand?   I would have avoided this place like the plague. We got a fast talking rep at the counter, Carmen.\n\nI gave her a copy of my Costco Travel rental car reservation.  Whenever I rent a car I always decline additional insurance as I've got AAA insurance which I specifically told her.  Carmen is fast talking during the entire transaction and says we must have minimum insurance coverage.  Oh, o.k.  Not knowing we are paying additional $26 more each day.   She says sign here and here on a digital tablet, and we do.\n\nIt wasn't until she hands us a hard copy of the rental agreement and we look at it later that we see the additional charge.  I ask if we can we get it back, and she just giggles.\n\nAvoid Budget at all cost.   Unscrupulous business practices.  We ended up paying an additional $104.00.\n\nSubsequently I wrote an email to customer service disputing the $104.00.  Of course the rep sides with Carmen based on the written agreement that we agreed to optional liability insurance.   Sign here, and sign here on a small digital screen doesn't allow the consumer to read it in total.  Too bad for Budget as they've lost what could have been a repeat customer.