content: Received a functioning car, drop-off was smooth.\n\nCheck-in, however, was ridiculous. Despite NO line, and half a dozen bored counter staff, it took a full 30 minutes to process an existing reservation and procure me an actual vehicle. For the first 10 minutes there was no indication of a problem. For the second 10 minutes, as I looked increasingly impatient while watching the staff member apparently program the space shuttle or possibly update his Facebook status for the 17th time, no indication of a problem and no apology for the time-wasting. For the third 10 minutes, there was a grunt about finding me a car of the appropriate reservation class, followed by an additional grunt about \""this would have been a lot easier if you hadn't made your reservation in Hotwire\"". Really? So if Budget accepts Hotwire reservations but has trouble processing them, that's the customer's fault?\n\nAlso - apparently the counter staff communicate with the car moving staff via push-to-talk cell phone. That's fine. Apparently the counter staff also do not know where the charger to said phone is, and spend lots of time yelling at each other about where it is. So, if that cell phone loses charge, does that mean nobody gets a car?  \n\nThis is my second poor Budget experience in a row in two completely different states. Lesson learned.