content: This review is being written after contacting Ultra Star via email and not receiving any response to our complaint.  That was 3 weeks ago.\n\nI can't complain about the movie portion of Ultra Star, that's not the problem... the problem is with their concessions.  We were there on a Monday for a 1pm showing and it wasn't busy at all.  There were three customers in front of us and one person working the counter.  We were patient for awhile but after over 15 minutes we were starting to get a little frustrated.  What added to the frustration was the fact that there were 4 employees (3 of which looked like managers) in a circle chatting it up and laughing.  My husband even took a picture on his cell phone of the employees, which I attached to my original email.  What we couldn't quite wrap our heads around was why wouldn't one of those employees jump behind the counter to at least ring up the orders?  It seems pretty simple, right?\n\nBottom line is it took us 20 minutes to pay $20 for popcorn and soda.  What a deal!