content: Hotel is beautiful and if you want to stay at a place where you will be treated like shit, this is the place for you. I stayed here last year and it took me an hour and a half to check in at what they like to call the VIP check in.  Believing it was an isolated instance, I came back this year. I reserved an $800 suite four months ago and it is now 5:00 pm and the room is still not ready. The staff and manager offer no accommodations or apologies and their attitude is that if I don't like paying for a room that I don't get to use, I should stay somewhere else. I assured them that I would on all future stays.