content: Good Food + HORRIBLE Front Desk\n\nFood \n\n- We had the porterhouse and it was cooked with perfection\n- Oysters were very fresh and it was the perfect appetizer that night\n- DO NOT get the fried okra - not good at all \n- Gnocchi was average and nothing special \n- Crab cakes was great, but was not memorable \n\nCustomer Service\n\nNow the fun stuff. I'm going to say it now, but servers and our wait staff were great! Water was filled continuously, checked up on us several times, and they were smiling unlike the front desk. The front desk to me sets the mood for the rest of the night. If they are rude, you'll likely have a flawed experience. This was the case for us. Now to some bulleted points. \n\n- Arrived a few minutes late but called 30 minutes in advance to let them know\n- Also let them know it was a bday dinner for my husband (we'll get to that later) and planned an outside table in advance \n- Got there and we had to wait nearly 30-35 minutes regardless of our reservations\n- Many people waiting looked very upset and at least 10 people that I could recall were deeply angered (some actually left and voiced their opinion before leaving) \n- We were polite and asked of the wait time, but received a snappy remark from what appears to be the GM\n- Front desk ladies were all stoic and did not smile much - very rude and unwelcoming with their sharp answers\n- GM to the front desk did not even acknowledge your presence (could have easily stated \""we're very busy and running behind tonight so we do apologize for any of the inconveniences. as you wait, please have some complimentary bread or drinks for the inconvenience.\"" - DONE!)\n- It was hard hearing how the GM was talking to some of the other patrons \n- The GM clearly changed his tune when people came in that he knew - we get Vegas is about who you know and if you are affluent, it pays - However, don't be rude to the other guests that are collectively made of doctors to business owners as well - money spent is still money spent regardless of who it is coming from\n- It was my husband's birthday and at the end of the dinner, although we were stuffed, we got two chocolate pieces with a candle on it. Really? No cake even though we would not eaten it? We ordered a bottle of wine and spent over $300. No $5 cake? It's the principle honestly \n\nWe didn't get the outside seating of course and the front desk experience really got to us. Instead of saying how great the food was, we remembered how horrid and absent the customer service was in the front. The Asian lady just did not look like she wanted to be there that night and it showed. \n\nTo Management and Steve Wynn - maybe you could improve the operations and have people smile. We come frequently, however, there are patrons that save a lot of money and make this a special occasion. It was hard to stomach watching nice people just walking away when the GM was very snappy and the front desk looked unapproachable. This was my favorite steak restaurant that I HAD to go on each visit, but now, it appears that the customer service up front has ruined what the servers worked hard to achieve. Management should ask the employees on what makes exceptional customer service. \n\nJust my two cents.