content: The Hotel is in the best possible location for walkable restaurants and Scottsdale Rd. is the heart of everything.  If feels like a Hilton, the Ambassador, James, should be awarded the Nobel Peace Prize for being himself and the concierge is just as kind. \n The Spa was small but accommodating.  The Jr. Suite on the second floor is spacious and the bed is just what the doctor ordered.  Sleep was sound and comfortable, A/C not loud and the creaky ceilings reported in previous reviews was not a problem.\n\nI've placed the \""trouble\"" part down here where management will read it but most Yelpers won't bother so this is your \""gimme\"" managers!\n\nThe trouble:  We noticed a wet, funky smell coming from the hallway and the buckled carpets implied a water problem and after returning from a day hiking we noticed our room smelled like old cheese.  We reported the problem to the front desk and she offered a similar room on the bottom floor sans funky smell but it wasn't the same. Then she offered to have maintenance come up and \""spray\"" the room.  This is the comment that prompted 2 stars. You don't offer to \""spray\"" a room that a customer has willingly paid $200 a night for three nights! \n\n Hilton, you can do better than this or maybe you've changed your protocol for pursuing the Gold standard?  With people like James in the Lobby and Tom in the Wellness Center, why skimp on the training for the front desk on Monday night?  Suggestion: Give the staff the authority to proactively explain why the floor is buckled and smells like old sewer and beg our pardon with anything positive, perhaps a breakfast or a discount on the next stay or even, god forbid, an upgrade to a nicer room that is unoccupied for the next few nights. \n\nThat extra bit of training would have been worth it and an extra 2 stars!