content: SUSHI Waa--heres my order? \n\nSushi wa-s the server ever gonna take an order?\n\nSushi wa-it. \n\nSushi wa-tttt theee FUCK?!\n\nIm sitting in \""bamboo jail\"" as I write with all the Yelpers here for a UYE. We started at 6pm, it is now 8:50pm as I start this review and we are sitting waiting on them transacting everyone out.\n\nFood is still decent, however service is rude and inefficient from our main server. One half of the table was getting service and the other half where I was sitting was kinda ignored a lot more, waited more to put orders, etc. He'd take their order, leave, come back with something for them and then we would have to try to flag him. We'd wave him, he'd say he'll be back and doesn't come back to us or he would walk passed us like we didn't wave at all. A few people had lost orders and instead of saying something kind like \""sorry, let me go check on that and get it out\""....it's more of remarks like we never put the order, you got it (no someone else got it) ,etc. One of our Yelpers asked three times to get her first order when the other side already on their 2nd round of orders. \n\nI was gonna do 3 stars but now with tge transactions, I'm miffed. First, they wont split the bill and kinda told us we had to just deal with it because they're busy.  We computed what we all owe and wrote in the back which cards to charge what. Now something with POS being the only one for orders and transactions so they don't want to back up orders by transacting all us out so they'll transact when orders aren't coming in. We had a Korean speaking Yelper go talk to him and he was rude about it so she went to talk to the manager who said he will do it in a bit. We had to wait for him and explain everything. It took like 20 minutes of discussing things and explaining how we wrote down what before they went to the back to start. We have no choice but to wait. I'm sorry, but one thing I learned about restaurant hospitality that turnover is important because waiting for a check lowers the impression farther than waiting a bit for good food. People are done and want to just go. We finally got our receipts back and......\n\nthey charge my credit card for two drinks and two AYCE. \n\nWe wrote everything down clearly on the back on to receipt. We put the last 4 digits of each card to identify them and what amount to charge to each card. HOW is that NOT clear enough? They charged me for someone else. \n\nOkay, so basically then they should give me some cash back then bring back the cash people some change. Well, first time they not only gave me less than what I was owed, but also no change for people with cash. They finally gave it and we left at 9:40pm.\n\n50 minutes to transact is pretty crazy long. \n\nI know it's easy to say that well, it's a pretty a-typical effed up situation. That maybe with the busy place and a waitstaff that doesn't micromanage it well it went down south fast. However, I do have previous visits where I do specifically state how odd the service was odd, not friend and inefficient so that holds true that the waiter service isn't that good here. Also, it got super busy on my last visit towards the end of my dinner and I also waited 20 minutes to get a mochi and 15 minutes more to get my check back to sign so I was held hostage prior to this. So no, it can happen to you in some degree. \n\nPlease retrain the staff....and HIRE some good servers. The busboy was polite and did more than just remove plates by checking orders and refilling drinks. PLEASE make him a server and maybe make your rude server a busboy until he learns how to talk to people. \n\nI don't deny the AYCE is good, but if you go then don't go at peak hours, don't sit at a table- ONLY with the nice sushi bar guys and do cash if you have a party splitting the check. \n\nLook at how thorough I was in taking pictures and reviewing individual items because I wanted people to come with my last review. However after this incident I am not recommending it or coming back. I was frustrated all throughout the meal and exasperated at how I was charged and then shortchanged cashback. I haven't felt this way about a dining experience in a long time so 1 star isn't out of line.\n\nThere are many AYCE areas in the area including my favorite, Island Sushi whose staff is pure aloha hospitality.\n\nUpdate- Owner sent a apologetic note....I give him kudos for that and would've given a star for his professionalism. Then a week later I get a anonymous note from someone in henderson talking about me giving bad reviews and how dare I \""destroy families\"". Given that I only have 15 1 star reviews out of nearly 500 and havent given a bad review in ages, it made me wonder. Then I found out other people got the same message that dined with me here so it doesn't take two to figure out our crabby server didn't like what we said. SO unprofessional and cowardly! Your server really made sure we don't come back.