content: Ellis Island, you are dead to me!\n\nOh Ellis Island, I have been a fan for over 10 years. I have been a loyal customer. I have sung your praises from mountain tops. I brought my friends to enjoy the goodness (or should I say former goodness) of your $7.99 steak dinner. But no more! After the experience I had last night, you are indeed now dead to me and hopefully to all the people who read this review.\n\nEllis Island, I stuck with the even after you continually raised the price of your steak dinner from $4.99 to $5.99 to $6.99 to what it is now $7.99.\n\nEllis Island, I stuck with you despite the increasingly awful service...your employees have no sense of urgency nor do they understand customer service.\n\nEllis Island, I stuck with you even after finding out that your \""center cut sirloin\"" is indeed just beef scraps combined with meat glue, rolled up into a loaf and cut into \""steaks.\""\n\nBut, after the experience I had last night with your obnoxious, insensitive, offensive, bully of a restaurant manager I will never visit your establishment again.\n\nI arrived on a Monday night at 9:15pm very excited and hungry. I was really looking forward to a \""steak\"" dinner. We were unenthusiastically \""greeted\"" by a hostess who told us there was a 20 minute wait. Odd, the restaurant was more than half empty...in fact the casino was almost empty. The hostess then directed my attention to a printer paper sign stating the kitchen is being cleaned and anyone who arrives after 9:30 pm will only be able to order off of a limited menu. As we were given a 20 minute wait time I asked the hostess if we would be able to get the steak dinner...she said no. I told her we were there now and if we were seated by 9:30, the supposed cut off time, would we be able to order the steak dinner...she said no. I explained we came specifically for the steak dinner, having walked from the strip, and asked if there was any way we could get the steak dinner...she said no. I then asked to speak to the manager.\n\nAfter a long wait the manager finally arrived...with a security guard. Really, a security guard? Please look at my Yelp picture...do I look like a threat? The manager stood about 2 inches from my face and proceeded to tell me No over and over again. He kept interrupting me when I pointed out his restaurant was empty, that the hostess was specifically giving wait times so that that people would have to order off the limited menu, etc. I told him his manner and policies were completely unacceptable. I finally just asked, \""Am I going to be able to order a steak dinner?\"" He got even closer to me and yelled, \""No!\"" I then informed him that I would make sure to tell everyone about this terrible experience and he yelled in a close and threatening manner, \""Don't threaten me!\"" I told him that I was not threatening, just informing him that this is what is going to happen and this is what happens when people receive horrible customer service like this. We then walked out, while the manager continued to yell at us.\n\nAmazing! I have never had an experience like this. Just an FYI to you my Yelp friends...this is the experience you can expect from Ellis Island. Inferior food, inferior service, all served up to you by a manager who is a bully. Enter at your own risk.