content: I bought my tickets through groupon for $14 each. Good deal! My family & I were going on a Sunday. I googled the waterpark to find out the hours. It said it opens at 10. As I was checking the website for what I can bring into the park i noticed it said 11. Then I checked the yelp reviews and yelp said they open at 10. I wanted to be there when it opened so I could get a shade area in the grass. At this point I was thoroughly confused so I decided to call and listen to the message. The message seemed to be updated since they posted the date and time their summer weekend hours started, which was 10. So we got there at 9:45. The parking lot was empty so I went to the front to see if hours were posted. On a chalkboard it said they are open at 11. As I was walking back to the parking lot someone who was operating a leaf blower told me it opens at 10. I explained that the sign said they open at 11 but he assured me they open at 10. I don't think he works for the company so I disregarded what he said. When I saw someone in a golf cart I asked him. He was wearing a big surf shirt so I knew he would have accurate information. He told me it opens at 11. I told him that I checked the phone message and that it said they open at 10. He shrugged his shoulders at me and said, \""well, we open at 11.\""  He absolutely didn't care about the inconvenience that I had experienced even after I explained it to him. He was actually very rude to me then drove away in his golf cart. The general manager, Bob, is in serious need of customer service training. He does not care about the customer, customer satisfaction or his job. \n\nBesides that, as soon as I entered the park I noticed that the trash cans were already completely full. It looked as though things were not cleaned up from the day before. The bathrooms were just disgusting. It was out of toilet paper but there was soap and paper towels. Each time I used the restroom I never once saw people wash their hands. They just walked out, which doesn't have anything to do with Big Surf but it just added to the feeling that this is a dirty place. My boyfriend told me that the men's bathroom was out of paper towels all day. No one went to clean or check on them for the entire day. The park looks like they need to do some major renovations. \n\nThe lines are not as busy as other water parks, so that's a plus. But there is also a reason why I suppose. I won't be back.