content: So my parents were staying at the golden nugget.  They paid for a round trip, when they called for their pick up time they asked for 2:30 but were told driver would be there @ 2:15.  At 2:00 they go out to wait for the shuttle, 2:30pm no shuttle.  They call the company and the guy is so rude.  He tells them the driver was there but they never see him. Come on, they were waiting for 45 minutes. He says he can have someone pick them up in 45min or they can catch a taxi!  My dad decided to take the taxi.  Never ever again, I have used bell trans in the past and they were great.  If you need a shuttle use bell trans and not showtime!