content: It was all going great! The wait at valet parking was short, bellman was so nice and welcoming and then the front desk agent happened. Ayyyy!\n\nFor starters, how are you going to give us a double/double when clearly we need a King. Oooooh .... you're oversold. Fine, fine ... please provide me a room key so I can shower! That's when it really gets funky! The bathroom was clean, properly stocked with toiletries; however, challenges were immediately encountered with the plumbing in the shower and with the shower head. The water was not draining properly - we were forced to shower with the backed-up water around our ankles - and the shower head had no pressure. A front desk associate was advised of the problem and an engineer was promptly dispatched. \n\nUnfortunately, during the unclogging process, our room became permeated with the smell of sewage, which forced us to leave the room for several hours. A HUGE setback in our plans for the evening. The following day, a similar situation occurred, but with the bathtub. The water drained so slowly, that when we returned from our evening out the water had still not completely drained.\n\nIt would have been ideal if the front desk associate would have been open to accommodating the room change request. We would have been in favor of moving to another double/double. However, the front desk associate indicated that for this request to be accommodated, the plumbing issue would have to be irreparable, and also required additional management approval. Not exactly what an exhausted traveler in need of a shower wants to hear (*sigh*).\n\nAlso, the line at Starbucks was always far too long. If you know your morning flow, put extra staff on. It's just common sense people! The concierge staff wasn't the best, but at least they tried to assist. \n\nI think I see the SLS in my future!