content: OK-so we went to the zoo this past saturday and just our luck it was \""the busiest day of the year so far\"" according to one of the workers.  We had a wonderful time until we got to the paddle boat area and had a horrible customer service experience with an employee named Zach.  We tooled around in the paddle boat for our 20 minute ride and upon leaving went to pick up our $5 deposit.  As we approached the desk Zach raised his voice and said \""you will not be receiving your deposit back because you broke the rules and let your daughter sit in an area that is off limits on the boat.\"" We had no idea what this kid was talking about.  He again raised his voice and people started to stare...he said \""you signed a contract that said she wasn't allowed to sit in the middle of the boat.  You made a decision to break their rules and therefore have lost your deposit.\""  WOW.  All I can say is if this is such a dire safety issue, why not tell people when they get in the boat?  So ridiculous and quite the scam to keep our $5.  They even had devised a \""hand signal\"" so the person at the cash register would know not to give our money to us.  The most curious thing to us was why didn't they just tell us to have her move over while we were in the boat?  They never mentioned it to us.  It seriously ruined our trip.  Zach, you really take your job way too seriously dude.  Oh, and I stopped payment on my debit card-take that!