content: Sorry to say but I will not be giving my business to TI in the future now that it is under new management.\n\nWhile there are great reviews about TI on Yelp, my experience leaves me rather disappointed. It should be noted that I visit Las Vegas regularly and I know what level of service to expect from a major resort.\n\nMy party and I arrived to find an hour long line at checkin which the hotel was not staffed properly for and when checking in, the hotel did not have the room type booked available and suggested that a rollaway cot can be delivered to the room in 60-90 minutes.\n\nThe mandatory resort fee included perks that simply weren't available such as VIP access to the Sirens show which I didn't care for it but don't advertise it as a perk if you are not prepared to deliver.\n\nOur original reservation had us staying two nights and when we decided to inquire whether a third night stay is possible and what rate would be extended to us, the reservation agent simply stated $199/night. Now, I have been in Vegas enough to know that rack rates are a bunch of bull, especially on a Sunday night during Christmas. I asked again if there is anything they could do on the rate and the agent again stated no.\n\nI took my business across the street to the Venetian at $208/night and if you have stayed at the Venetian, you know there's a world of difference there. Fast, courteous service from the Venetian but not TI.