content: I would give it zero stars if I could. They have great deals on hotel rooms. But their service and the attitude of the staff is awful. I often complain about service, my yelp reviews are testament to that. I have this notion that if somebody is laying claim to my hard earned money then they have to act like they deserve it. I worked hard for this money, you don't have an automatic claim to it.\n\nThings went wrong at the Luxor as soon as we checked in and went to the room. First of all, we had asked for a room with one king bed, not two queens, second, the room smelled strongly, very strongly of Chlorine. It felt like the room had been a Chemistry lab until just then. So I call to complain about both things. Turns out that when you ask and they reserve a room with 1 king bed that means nothing. Cue the Seinfeld bit about them knowing how to take a reservation but not how to keep it. And it is the keeping part that makes it a reservation. We told you, right on the website that we can't guarantee the bed type, she said. I remembered looking at the website carefully when I made the reservation, it said no such thing. I went back and checked after, it still said no such thing. So..pants on fire! Then about the chlorine thing, she agreed to change my room. Only to change my room I need to head back downstairs to the reception and collect my new key. Now what you need to know about the Luxor is that it is shaped like a Pyramid, each side of the pyramid is about a city block long. So when your room is at the opposite end from reception, you basically have to walk approximately 1.5 city blocks to get to reception. 0.5 block to the elevator and 1 to the reception. If you're lucky, it's only 1 block. Ok, so I walk to the reception, meet the manager and tell him my story. No problem, here's the new keys. Walk back 1.5 blocks to my room. Pick up our luggage and wife and I schlep it all 1 city block to the new room. Yay! the bloody key does not work. What the hell? So walk back 1.5 blocks to the reception. Tell him the new story. His response? \""Did you have your cellphone near the keys?\"" \nMe: Perhaps.\nHe: Sir that might be the problem. But here I've fixed it, it should work now.\nI start with how this is a little frustrating. I've just been on a 2 hr flight to get to Vegas and now I've been doing all this walking for a room that isn't even the kind I asked for. He can't do a damn thing about it. Finally he takes $10 off my bill. Thankfully the keys work now.  Now it's late and only an hour left before the show to which we had already booked tickets, and I'm hungry after all this walking. We head downstairs to the Pyramid Cafe for a quick bite. What a disaster area? The food there merits a whole other review. Let's just say, my wife might as well have been served a large bowl of salt.\n\n2 days later, we're heading back to our room, and guess what, the keys don't work. I head back downstairs. It's the same manager guy, he recognizes me and asks what the problem is. I tell him my keys don't work. He asks, surprise! surprise!, whether I had stored the keys near a cell phone. I lose it. \na. Both my key and my wife's aren't working.\nb. People tend to have cellphones in their pockets and their hand-bags. Hotel keys tend to go in the same places. If a hotel made a key that doesn't work when placed close to a cellphone, perhaps they need to rethink their keying system.\nc. In any case, stop pretending like it's my fault the keys are not working.\n\nThe right response would have been to send someone to our room and fix the door lock. Or to offer sympathy. But to start again with this cellphone nonsense? Do they not teach their service personnel basic courtesy? Do they really take their guests for idiots? I mean to say, WTF?\n\nOh also: they charge you a \""resort fee\"" that goes towards newspaper, Internet etc. The Internet access is a joke (no wifi), but we never got a newspaper, nor were we told how to get one. So, liars again.\n\nAnd finally, no way to make a little coffee in your own room in the morning. You have to walk (you guessed it 1.5 city blocks) to the Starbucks near reception, get your coffee and walk back, try that before you've had your morning joe!\n\nJust don't stay there ever. Save yourself the trouble. There are much nicer places on the strip.