content: Horrible experience!! What is the point of making a reservation if you won't get your car on time. Waiting 3 hours for my car at the Hertz rental location in Las Vegas screwed my entire night. In addition, management did not try to take care of customers. They could (at least) offer free refuel service for the inconvenience. \n**HERTZ, you have to overlook your establishment in Las Vegas. It is degrading your brand name.**