content: I am only giving two stars because of the actual vet herself. Jade Tenberg was the first vet in four years to spend time talking to us about Gidgets skin condition. That's another story though. We are thankful to her for actually caring about her condition and our talking to us about our options. It is the front desk that is ridiculous and not just one time but every single time I have ever had to call. If you make an appt. I highly recommended calling to confirm what day and time they actually scheduled you for. I would also recommend calling to confirm what they put down for the reason for the visit. So far I have had to correct them almost every single time. The other issue is the check in and check out time. They are sooooo slow and have no idea what they are doing. Bansfield should be embarrassed. As far as the wellness plan it is over priced and a scam. You are better off going to a regular vet not inside of a Petsmart. Today was the final event and I am calling to cancel my plan with them and finding a different vet.