content: I'll make this simple: Don't take your vehicle to Tuffy for brakes. I've taken my cars to Tuffy for years, but they really screwed up on my last brake job.\n\nI took my Ford Mustang in for new pads and rotors in August 2010. Within a few days of service, the brakes were squealing...bad. I took the car in to have them repair the problem.\n\nAfter an hour on the jack, the service tech told me they couldn't figure out was wrong and that they had \""reseated the pads.\"" He couldn't even bother to get off the phone before speaking to me.\n\nOne week later, same problem: The squeaking brakes were back. By this point, I had completely lost confidence that Tuffy could properly inspect or repair brakes. I had zero faith that they could fix the problem they had created. So I lived with the irritating squeal.\n\nFast forward. It's now nine months later and my car has failed an inspection because of the brakes. I contacted Tuffy corporate. Their response? Bring it in for \""a second opinion.\"" The HQ rep told me the pads were under warranty for parts, but that I'd have to pay for labor to replace them. And because I didn't bring this to their attention sooner (within 90 days), there was nothing she could do.\n\nOf course, I DID bring the car in within 90 days, but they didn't fix the problem. One display of incompetence I can forgive. After a second display of incompetence, I'm not inclined to give you a third chance.\n\nIt's a shame, because prior to this I had been a loyal Tuffy customer. I've brought two vehicles there consistently since moving to Charlotte five years ago. But Tuffy has lost me as a customer, and I'm warning my friends about my experience.