content: I have been a devoted Monte Carlo customer for 4 years. Recently they lost one of my very expensive dress shirts. It took forever to replace and they kept giving me the runaround on when to pick up the check. Several times I requested the owner to touch base with me. He never did or the message wasn't delivered. He is either to busy or does not care. Very disappointed with how the situation was handled. I understand things can get lost at the cleaners but it's how quickly and attentive you respond that keeps a customer coming back, which I will not be.