content: This is the second time I have had bad service and the second time leaving a bad review. I called the office to inquire about their travel services. I got a voicemail of course. I was contacted later that evening and she told me that if I was purchasing airline tickets that there is a $40 charge! I said \""well, just another reason to be dissatisfied with your services\"". She replied \""it's not us, it's the airlines\"". Then hung up on me. No goodbye or anything! WOW great customer service!! I think it's about time for a refund for what I was ripped off with this membership!! Absolutely NO stars!!!