content: HORRIBLE SERVICE!\n\nThis store offered to ship my WINE and since it is delicate and we know how bad UPS drivers toss around boxes, I paid for the insurance. A bottle broke so my wine got sent back to me. When I went to pick it up, I found 10 of my 12 bottles sitting in the bottom of a box. I offered to re-wrap the bottles so they would arrive safely. The store manager denied the re-shipping of my package. She said, \""IT IS ILLEGAL TO SHIP WINE.\"" hmm what is wrong with this statement? Its called BAD BUSINESS.\n\nWhy did they ship it in the first place? Take my money and run huh. No reimbursement, no apology, I still have the wine and it needs to get to another location. I called corporate and was promised that my problem would be resolved within 48 hours of my complaint. It's a week later and no resolution, no phone call, and now the lady at corporate is ignoring my messages. Just give me my money back and I'll take my business elsewhere....FOREVER!\n\nThere are many many more details and problems with this story, but I was trying to keep it simple. DO NOT SHIP WITH UPS!!!!! HORRIBLE SERVICE, FULL OF LIES, and THEY TREAT YOUR STUFF LIKE CRAP AND STEAL FROM YOU!!!!