content: When I planned to meet a friend of mine for a mid-afternoon meal, I asked her where she would like to go. She recommended Fuzzy's, which was under new ownership, because their prices were are reasonable and it has a good atmosphere. \n\nWe met as agreed, shared a pleasant meal, and decided to stay after paying our original check to in order to finish catching up on each other's lives. We started a new bill, ordered a couple of drinks, and much to our dismay the waitress \""misplaced\"" my friend's debit card. \n\nAlthough the food was actually very good, the owner of the establishment could use some classes and/or seminars in best practices for customer service/satisfaction. My friend asked the waitperson to bring the manager to our table to handle this very serious situation because my friend had already been a victim of credit/ID theft and was extremely upset that history might very well be repeated. \n\nInstead of coming directly to our table and reassuring my friend that he was \""on the case,\"" the manager was conversing with our waitperson in the back of the restaurant allegedly gathering her facts from her. My friend became more and more anxious and was about to burst into tears. I walked around the restaurant in order to scan each area for the missing debit card (since no one else seemed to be doing anything of any value). \n\nAfter making full circle, I approached the manager (who turned out to be the owner) and advised him that my friend was becoming increasingly upset and needed to speak with him. He turned to me and talked to me as if I was a kindergarten-aged child (I have a Masters degree) and advised me he would be over as soon as he got the \""facts\"" from the server (never mind that my friend was the victim). I told him not to talk to me as if I were a child and again requested that he at least speak with my friend to assure her that he was \""on the case.\"" He eventually made an appearance about 15-20 minutes later. \n\nWithout trying to at least sympathize (let alone empathize) with my friend's anxiety, fears, etc., he became increasingly agitated with her because she was trying to tell him that the waitperson brought the charge slip to our table for her signature without the card and should have never done so. He took it as a personal affront, advised my friend that complaining about what happened would not make her card \""magically reappear,\"" and exacerbated her already anxious mood by arguing with her instead of placating her. \n\nAfter giving her contact information to the proprietor, she and I left the establishment and returned to her home. Moments later she received a call informing her that the card was located and would she return to retrieve it. We returned to the restaurant where my friend returned cash to the server (who had taken the money out of her own pocket to ease the situation) and received her debit card from the \""night manager.\"" Apparently the owner decided to use him and a bouncer to make sure we got in and out of there as soon as possible (for two women who have grown children of their own). \n\nOooooh....a bouncer! We felt very dangerous after that. How scary we must appear to be! The bouncer, a guy wearing a muscle shirt and tattoos going up both arms, followed us out to the parking lot to apparently make sure we didn't spread our happiness to the patrons on the patio. \n\nFor the inconvenience of having to cancel her debit card when she returned home (it was in a compromised status for over 2 hours), being embarrassed by the owner of the restaurant in front of a restaurant full of patrons, and being followed by a bouncer (she's probably 5'2\"" tall in her sandals) to make sure she didn't stir up trouble, she was given a business card with a note for future servers to honor her with a free meal (AS IF!).\n\nIf the rating was solely based on the food, service (from a different waitperson), and atmosphere that we experienced for the first few hours we were there, Fuzzy's would receive a five-star rating from me. However, due to the owner's attitude and performance (which rated a negative five-star status), I will give them a two-star rating for the quality and quantity of the food, the atmosphere, and the friendliness of the other patrons. \n\nIf you still want to try Fuzzy's food, go for the chili made with ground buffalo meat, the buffalo chicken wrap (I had the grilled versus the fried), and the chicken Caesar salad.\n\nI would caution you, however, to pay in cash and go when the owner is on vacation (or get your order \""to go\"").