content: ORIGINAL POST (ALSO SEE UPDATE BELOW) \nNew South is a go-to dinner place for us, for a reasonably priced, solid meal.  However, tonight was disappointing on a number of points:  We were seated at a booth that had a large patch of red duct tape over a hole in the seat (I hope this is very recent and temporary??).  We then sat about 5 minutes before anyone noticed us at a table, and then it was someone other than our eventual waitress.  The waiter who did greet us took our drink orders and promptly served us, followed soon by our waitress, who from then on did fine attending our table.  I ordered the mixed greens salad and forgot to ask for dressing on the side (my fault), and yes, it had too much dressing on it, but also just a disappointing salad for $6 -- greens and not much else, and the greens not all that fresh.  I ordered the flank steak, which I've had before and loved, but tonight I could only eat about 1/2 of it because of how chewy most of the meat was (some I just had to stop chewing and spit out; other parts I could get through by cutting really small bites and chewing a lot).  The dish was also overly sauced with a very salty brine that seemed to be mostly just W sauce.  The potatoes were pretty tasteless and watery (with some soft chunks in there too).  Green beans were crisp-cooked and good.\n\nOn the plus side, my husband ordered the pork, which he said was tasty and tender.  Also, you can't beat $4 for a generous pour of a very decent house cabernet.  Add to that their participation in Citipass and other discounts, and I am willing to overlook an occasional disappointing meal since the price is right, but tonight, yes, I was very disappointed in one of my favorite non-fancy restaurants.\n\nUPDATE:  After posting this review above, the owner contacted me and offered to comp my meal.  I suggested I just visit again and give them another try, which we did tonight (11/11/11).  Everything was superb!  Got seated quickly, table visited & serviced promptly.  I had the red fish entree, and my husband had the pork shoulder.  Both were perfect, and the sides were great.  Loved the fresh greens \""slaw\"" on the fish, and the braised squash.  Cooking time was still just a tad longer than some places, but the dining room and bar were both packed (Carrier Classic on the big screens), so I imagine there was just a temporary backlog as we were there at peak time.\n\nI appreciate that New South offers deals in Citipass, etc.  Their menu is already affordable, so that makes it an even better deal.\n\nI spoke to the chef/owner and his wife; both were gracious and interested in our impressions, and they comped our meal tonight.  It doesn't get much classier than that.  Thanks, New South.  We will be back!