content: Low rating due to customer service issues not furniture. Sales person lied about what was in stock rather being honest about back ordered sofa. Stated it was in AZ ready for delivery then a week later after the sale I find out it was actually on back order. Instantly lost me because of lies. Still love my sofa and love seats. Quality is good. When the couch was ready they have me the wrong one. So the low rating was mainly due to poor processes and customer service rather than the furniture. This was the second purchase at Ashley. The first time was smoother with no issues.