content: Ok... so this might end up being a long review, so let me get to the main points before I explain my reasoning.\n\nCustomer service is the WORST my wife and I have ever experienced.\nIntentionally difficult and not accommodating.\nLied to us, and screwed us out of money!\n\nOk, so I will start out with our story.  My wife and I purchased a groupon several months ago to celebrate our honey moon.  We got married the day before we ended up checking in...  but our problems with them started WAY before check in.\n\nBefore we bought the groupon, we had checked with them to make sure our dates for our honeymoon were available.   We were stoked b/c a 4 start resort on a discount!!! plus it will be a place we can always come back to, to celebrate.  So we bought the groupon and literally the moment we had it in our had, we went to book the room for 6 days...  turns out... they were mistaken, they didn't have the rooms available for us.\n\nafter SEVERAL weeks going back and forth, even getting laughed at (when they thought they put us on hold, one representative said to another representative  \""another one of the groupon people\"" then laughed) we had not reached an agreement.\n\nI went to Groupon to get a refund... I explained what happened, and they said the would see what they could do.  Groupon called back and were able to get me 4 out of the 6 days I purchased, and would refund me the rest... Groupon by the way has REMARKABLE customer service.\n\nSo anyway, my wife and I get married and we go to check in.  I tell the front desk guy (Jake), \""Hi, Brett V_______, checking in for our honeymoon\""... he says... \""name again\"".  I respond \""Brett V____, checking in for our honeymoon\""  he responds \""ok\"".  I present the the groupon and he asks if I've read the terms of the groupon and there card policy\"" (they freeze $100 a day you are there).  I tell him yes.  He says, ok... then proceeds to check me and asks if we want an upgrade for certain prices.  I say, \""no, we are trying to keep on our honeymoon budget.\""  He continues to check us in... and we get the keys to our 1st floor, view of the parking garage, room.\n\nNot to mention our room came with a bluetooth pick floss thing that was left on the floor, and left there by housekeeping our whole stay, and under the table was some guy's boarding pass from MARCH!!!\n\nLook, I'm not expecting a free upgrade b/c it's our honeymoon... but we got a CRAP room... and can I at least get a freaking \""congratulations\"" or \""thank you for choosing Green Valley for your honeymoon\""...  I didn't get squat... or even common courtesy.\n\n\nNot sure if it's b/c Groupon people are treated as 2nd class citizens, or they had a note in my file b/c I had to have Groupon step in and hold Green Valley to their own contractually agreed upon word.\n\nThe wifey had a massage, which she said was nice, and her masseuse, was awesome... but the spa staff just didn't give 2 craps about her.  The Groupon says it comes with $25 a day resort credit, which we banked for her massage.  The spa pool is nice b/c its away from the kids and partying/loud music.  I ordered a drink at the spa pool and it took about 45 minutes to get it.  A couple of hours later I witnessed  2 ladies saying they were refusing to pay for their food b/c it had been over an hour and they didn't want it anymore.\n\nWhen we finally checked out, they told me they wouldn't be applying the $25 a day credit to my massage bill (thus the expensive massage I had banked it for) b/c it was a \""pool credit\"".  I told them it never specified it was a pool credit... they said it did... I double checked my groupon... nope... they are lying... does not say pool credit... it says resort credit.  the Spa is a part of the resort.  When I asked to see where the $25 a day credit went then... they told me \""it wasn't on the bill and to not worry about it\"".  Sorry Green Valley, you are underhanded, slimy, and crooked in your dealings.\n\nThe only positive thing I can truly say about the place,  the staff at the \""Tides\"" restaurant were over the top nice (my wife pointed it out and wondered if they knew the rest of the resort's customer service sucks so much, that Tides makes up for it) and they have a GREAT view for fireworks if you park on the 215 garage.\n\nok, that's it.  If you've made it thus far with my griping... I urge you not to go there... We wont be returning.\n\nBrett & Linds