content: I was nervous before showing up here because of all the horror stories I had read online about being ripped off or lowballed when selling a car to them but Amelinda L assured me that I would have a positive experience and provided me with her contact, Joe Memolo. \n\nNote: This review only reflects my experience in selling a vehicle to them as I have not purchased or serviced any vehicles here.\n\nJoe was really nice and walked me through the process even when knowing that I was not going to buy a vehicle from him on the same day. Even though he was busy completing a sale, he met up with me to discuss my car and put it in to start the appraisal process before returning to the customer he had been meeting with. I waited for about 15-20 min before he returned and told me that my appraisal had been completed. Wow that was fast! We then went over the appraisal on his computer, which included the CarFax report, and despite a couple of issues found that I was unaware of, I couldn't believe the offer because it was higher than I had expected! He then printed the written offer from CarMax and informed me that I had 7 days to decide. I told him that I would accept it on the spot and had my title with me.\n\nJoe then walked me over to the business office where I met with a buyer to complete the contract, titling and other paperwork. I also had a chance to clean out my car and they removed the license plates for me. This phase took about 30-40 min. I was pleased and pleasantly surprised at how smooth the process was. Never was there any lag time, stress, confusion or changes to the written offer they had given me. \n\nOnce everything was completed I was given copies of all paperwork signed and my check for the sale and I was out the door! Joe stopped back by halfway through the paperwork process to check on me which was great to see. Nothing could have made the process any smoother and I was in and out the door in less than 90 min. I would recommend Joe Memolo to anyone looking to do business with CarMax and I will be back to see him next time I need to buy/sell a car at Carmax