content: We had dinner at Hillstone a couple nights ago.  The food was, for the most part, pretty good.  However, the service was below average.  They really need to work on training their servers better or they will lose a lot of potential repeat business.   We showed up at 7:30 and our reservation was for 8pm.  We seated ourselves on the outdoor patio (which was very nice as far as scenery/ambience).  It was awhile before a server came over to take our drink orders; we saw her go by/near tables next to us twice before she finally came over.  She made us feel rushed from the get-go; as if she was in a hurry -- it was a little strange for the relaxed atmosphere and mode we were in.  She brought us our drinks - never offered water - and when she didn't come back for awhile, my husband got up to get me water from the bar.  She soon brought a check over and we at that point said we'd like to order an appetizer.  Again, she seemed a little \""put out\"" by us, but took the order.  When we were halfway through our spinach dip, at about 7:50, a hostess came over and moved us indoors to our table that was \""ready.\"". It would have been much nicer to finish the appetizer where we were, and then have us move inside, rather than transporting everything.  Kind of strange.  There were also several tables inside - it wasn't packed with a line of people waiting or anything.\n\nOnce inside, our next server (this seemed like #3 already, of what would be about 6 total servers throughout our evening) came by and was sort of awkward - saw we had half eaten spinach dip and said \""looks like your all set, I'll let you enjoy that,\"" without asking if there was anything else we needed at that time...again, no offer of WATER!  I asked for ice water, and she then looked to my husband...\""Did you want some, too?\""...OF COURSE.  Isn't that just a matter of course here in Phoenix, early September?  We were asked within a couple of minutes if we were ready to order and we hadn't even picked up the menus yet...we were talking, eating spinach dip, having drinks...again, very much a RUSHED feeling.\nWe ordered ribs which come with \""hand cut potato fries and coleslaw.\"" I said I would prefer a baked potato instead of hand cut fries.  The server's EXACT response: \""Okay.\""  Pause... \""But then you won't get the coleslaw either.  The baked potato counts as two sides.\"" Um, okay...I suddenly felt like I was ordering at a fast food restaurant.  Blown away.  I said nothing; I really didn't care about having coleslaw anyways.  My husband next ordered, also with a baked potato replacing the fries, but he said \""And I'd like to have my coleslaw please.\""  Server response: \""Okay, it will be $4.00 for the coleslaw.\"" Again, wow.  Where am I?  Certainly not an upscale restaurant...can we supersize here??!\n\nOur ribs were good; we were enjoying the food (again, for the most part...good, not great).  What happened next however, was that no less than 3 random servers came by in about a 12 minute period, none of whom were our original server, asking if we were done and if they could take our plates.  We were so far from done - I had about 75% of my meal still on my plate and my husband, while he was almost done with his ribs, was still working on the baked potato and the $4.00 *supposed to be included with meal* coleslaw.  It was so incredibly annoying; they kept interrupting our conversation and what was trying to be a relaxing, enjoyable evening out.  We finally gave in and said we were done (server number 6 asking)...who were these people?  Why isn't one server and one busser assigned to each table?  That way the same question wouldn't be asked 6 times...they've got to work on this.\n\nYet a different server came to see if we wanted anything else; my husband had to ASK for a dessert menu (it was not offered), and when he asked, server #7 (?) pretty much ignored the question and said \""Let me tell you...\"" and started rambling off I think four different desserts.  This would be fine, I suppose (even though I really prefer to read it from a menu and make my decision...a little more time, less pressure..) but we couldn't understand what she was saying was on top of the hot fudge sundae.  The place is a little loud...my husband asked her to repeat it, we both still missed it...I asked again...\""What's on top of the sundae?\"" And again, we both missed it.  Could not understand..whatever, this is why I'd like a dessert menu to READ.  I finally said, \""We'll have the key lime pie,\"" because we both still had no clue what might come on top of that sundae if we ordered it!\n\nThe key lime pie was disappointing.  We shared a piece and between the two of us we did not even finish half of it.  The crust had cinnamon in it, which tasted so wrong with key lime pie.  The kind of crust you would use for a pumpkin pie.  \n\nAll in all, not rushing back to Hillstone anytime soon.  They have got to work on the wait staff.  Too many people involved in our meal throughout the night and obviously not in a good way.