content: After having had lunch at the Grill at Eagle Mountain Fountain Hills, AZ, we looked forward to being able to someday stay at the beautiful resort. A trip to AZ that was related to a recently deceased parent was made better with the fact that my husband booked a suite at the Inn at Eagle Mountain for the 1 night we needed to be in town. 6 weeks prior to our trip he made the reservations and we received confirmation. We looked forward to taking solace in the gorgeous surroundings. We arrived in Phoenix and as we were being shuttled to the car rental facility, my husband turned his phone on. A voice mail had been left from the Inn telling us they did not have a room for us. We immediately called to find out what the problem was and were told they \""we're very sorry, but...\"" they had no rooms available. When we explained we had confirmation from a reservation made through the hotel (not a travel outfit), they again apologized saying \""it appeared we had been 'mistakenly' wait-listed\"". They offered to find us a \""comparable place to stay\"".  We arrived at the Inn about 30 mins later. Our first question was why were we not notified until we had arrived in town. Their reply was that they were waiting to see if there might be a last minute cancellation. As an explanation we were told that new owners had recently taken over and were not well versed in the customer service aspect of hotel management. The receptionists agreed that this was unacceptable.  They did get us booked into another local hotel. Far from the beautiful ambiance of the Eagle Mt properties and the comfort of a king-size suite, we were directed to the nearby Marriott Courtyard, in a room with double beds. Disappointed, doesn't describe how we felt. A \""sorry\"" from the desk and absolutely no suggestion of compensation left us feeling as though we were unimportant as guests. So, no, we will not be returning to Inn at Eagle Mountain! We will not be recommending the Inn at Eagle Mountain.