content: So this Starbucks gets 1 star for convenience (even though sometimes it's not).  Every time I drive-through, I'm reminded of that Monster.com commercial with the monkeys.  Monkeys could probably run this place better than the current crew.  \n\nBetween messed up orders, over-filled coffee cups (didn't you read about that mcdonald's customer who sued for spilled coffee?), and slow service (a cup of coffee should be ready by the time I get to the window) my not-so-frequent-anymore trips to this starbucks are always an adventure.  I guess at least they keep me guessing... how will we mess up next time?