content: I hate giving 1-star reviews, but I'm not sure how else to rate the overall experience.\n\nThe Atlas Court location appears to be quite aged, extremely cramped, and lacks quality customer service. They do have a ton of equipment available, but that's about it.\n\nI arrived on Saturday morning with my reservation for a 17' truck firmly in-hand. There was a line of people waiting to check-in/check-out equipment, and only one person working behind the counter. \n\nThe employee (a younger gentleman) appeared to be struggling with everything he did, and he wasn't shy about hiding his frustrations. After waiting for around 15 minutes, another employee (I believe he's the manager) jumped-in and helped folks. The manager was much more proficient, helpful, and friendly. I was third or fourth in line, and the manager processed all of us before the other guy finished his first customer.\n\nWhen I went to get my truck, there was an equipment problem, so they substituted another truck for me. Unfortunately, the truck that I was provided was ancient - it had 204,000 miles on it, the check engine light was on, and it ran so poorly that I thought I was going to breakdown at several points along the way. The steering components were so loose that the truck weaved and swerved the entire time; I could \""saw\"" the steering wheel from the 9:00 to 3:00 position as I drove without affecting my direction/course.\n\nBecause of the check engine light, the truck averaged 3.2 miles to the gallon. My 46 mile round-trip move required 15-gallons of fuel to complete. That is absolutely absurd. The cost to refill the truck was $50 on the dot.\n\nEven more absurd were the fees for the truck... $29.95 for the day, $14 for insurance, and $1.09 per mile seem fair. Until they tack on additional service fees, etc. What should've cost around $70 - $80 for an in-town move cost nearly $100 + $50 for gas. \n\nReturning the truck was even worse, as the manager was long gone, and the lone dude was back at the counter. As soon as another employee arrived to assist with the line of people waiting to check-out, the first dude announced that he was \""f-ing out of here\"" because he had \""the longest f-ing day of his life\"" working there. Mind you, there were 5-6 people in line when he made his proclamation. \n\nI now remember why I've always used Penske or Budget when moving. It's unlikely I'll use these guys in the future...