content: I was disappointed in this company.  I purchased their package for the strip night tour based on price and length of the flight.  There are many vendors and I wish I would have selected another.  It turned out that the price was higher than quoted on the internet, because it did not include fuel surcharge, but there was no mention of the fuel surcharge in the \""Best of Las Vegas Tours.com\"" description.  Also, the BOLVT website said the flight time was 20-25 minutes.  When the flight began, the pilot announced it was 10-12 minutes.  When I contacted BOLVT with my complaint about the discrepancy, they said it was a typo on their webpage (which they have now corrected).  The time it took to get to the facility, wait in the terminal, shuttle to the launch pad and wait for another tour to go before ours, then the extremely short trip of 10 minutes, where I was cramped into a middle seat and couldn't see much of anything, then waiting about a half hour in the shuttle after the trip before they bussed us back to the terminal, was not worth the time and money.  \n\nI was very disappointed in the reception and processing in the terminal.  The person working at the desk was a brand new employee with no formal training.  She was causing a lot of stress with the customers by insisting she needed a \""voucher\"" not an email printed confirmation of the reservation.  It turned out my name was in the system, but she had me very concerned for a few minutes.  Then the surprise extra charge, even though the Heli USA confirmation email said that after my deposit the \""Total Due at the Terminal is XXX\"" which included taxes and fees -- that was not true.  The total was an additional fuel charge added on.  Once my son and I finally were told our reservation had been processed and we could be seated in the terminal, where it was extremely warm and not air conditioned, I was already regretting that I had booked the reservation. The lines were extremely long, and nobody seemed to know what was going on.  Someone came out and asked for groups 3 and 4 to go to another room for a safety video, and then I realized that we were not told we were assigned to a group.  I had to go back to the front desk to find out what group we were assigned to.  \n\nIn the helicopter, they cram 6 people into a tiny cabin space.  I think the only people who got to see much were sitting next to the window on the inside that faced the strip.  I was in the middle. The person on the other (outside) window would not have been given a good view either direction because we did a circle around the strip.  There was a very confusing tutorial about how to work the gadget that controlled the headphones. The music really sucked and needs to be improved.  The pilot was boring.  A little bit of humor might have helped.