content: We've stayed at NYNY before and always had a good time, but this trip has been the exception and so much so that I feel compelled to write this.  \nCheck in took 45 minutes - a huge line of people waiting for just 2 front desk employees working.  \nChecked in on Thursday - no hot water.  Took 2 days to get it fixed. \nWiFi was intermittent at best.\nRoom temp could not be regulated.   \n \nThe icing on the cake was stopping into the 'dueling pianos' bar tonight for a drink and being driven out by the blasting pianos and screeching piano players/singers that apparently thought screaming lyrics was a good way to overcome the fact they were so hopelessly off-key.  \n\nI gave NYNY two stars because we've had a good experience in the past, but it's obvious their services have gone down hill.