content: No GPS, No Map, Asked me for directions, I was scared and uncomfortable!\n\nI booked and prepaid for a shuttle from Phoenix Sky Harbor Airport to Surprise, AZ, at least one week prior to arrival.  You are required to give a phone number and address of destination.  One would think, this is because the route was mapped out, or put into a GPS prior to pick up.  Not the case!  I was picked up on April 11, 2014, by an elderly driver.  At pick up, he was friendly and helped me with my bags.  I was the only passenger in the van.  We proceed to move out of the arrival area of the airport and the driver asks if I know how to get to where I am going.  I think that this is a joke and kind of laugh, saying this is my third time here this year.  He says, good, do you know how to get there?  I say, not really don't you have GPS?  He says no.  I asked didn't the company print you directions from MapQuest or something?  No, is his response.  I say, they don't give you a GPS?  No, he replies I would have to buy my own, and I also have to buy my own maps, and the area you are headed is so new, it is not on my map.\nAs a frequent, traveler, Road warrior, I expect when I get into a cab / black car / van service that the driver has GPS, or knows the area.  As a female, this could be a very frightening situation.  I kept it in perspective, because he was elderly, but I was uncomfortable, and felt unsafe / unsure. I began texting the person, that I was meeting, for directions.  I then downloaded an app for MapQuest on my phone - did not have it, because my personal vehicle has GPS. The driver did not want to use the map quest directions I pulled up, making me even more uncomfortable and nervous. He did begin following directions provided to me, via text.  I was so nervous that I was continually texting someone telling them what we were passing and the road signs I was reading. Once we got close to Surprise, I recognized the area and directed him to the house I was going to.  The driver said, Glad one of us knew where they were going.  Not humorous, not even remotely acceptable!!  I did tip him, and was not confrontational about his lack of directions, because he new where I would be staying - I don't know this guy!\nThe person that I was visiting, who recommended Sun City Express was very upset.  She came out and spoke to the driver about lack of directions.  His response was, At least I got her here.\nWe called Sun City Express to speak to a supervisor and his response was, \""He got her there.\""  Again not acceptable.  He rambled on, that I needed to arrive at my destination quickly for a meeting.  This had nothing to do with the fact that I road 45 minutes with a man that did not have directions, and did not speak more than ten sentences after leaving the airport.  We explained that had he not been elderly, this would be even more frightening than it was.  The supervisor said this man has been with the co. a long time and refuses to use GPS.  Not the same story the driver gave me, and if you don't know where you are headed, and refuse GPS and maps, why are you driving people.  when mentioned to the supervisor that he did not even apologize, he then said sorry.  Too little, too late, and not professional or courteous, or empathetic.\nBeware, be warned, take heed, before allowing yourself to be put in the same situation that I was in.  I was scared.