content: Let me preface this by saying, I used to live in Las Vegas and my family still does, and this used to be the \""go-to\"" spot for locals to have a \""staycation\"". This is what we were doing when we last rented a room in June. I apologize for the great detail, but I want you to understand what a horrific experience we had.\n\nOur reservation was for one night to celebrate my sister's 21st birthday. We had two rooms, and pulled up together with our bags in tow to the valet. We waited for about 5 minutes, and were finally approached by a valet attendant, who aggressively asked what we were doing there. We stated that we have reservations and were there to check in. He responded with a very robotic and rude, \""Show me your bags or your reservation.\"" We told him we had our bags in the trunk, and he continued to be aggressive. I understand they probably have a lot of people taking advantage of the valet service, however, as soon as he realized that we were not one of those people, he should have turned that attitude off. He did not. \n\nAs I started to unload my things and my baby, I asked for a caddy to tote our luggage on. They told me I am not allowed to use it. I had to ask why before they would offer me a baggage attendant that would help me. When the baggage attendant approached, I was really hoping he would turn things around. I was sadly disappointed. I loaded our bags onto the caddy, and he was writing, and had never said anything to me or my group, so I assumed we were finished. I proceeded to head inside. He came after me about 3 minutes later, and held his hands out and asked, \""How am I going to get these to you if you don't wait a minute?\"" I followed him back out to the valet area. He then accosted me for placing an item on the luggage caddy that wasn't \""in a proper bag\"" (it was a box of crackers...) and he rolled his eyes and grabbed a plastic bag and placed the crackers in the bag. He then asked me to count my bags. I did, and I reported the number. He began to explain that the bags could take up to an hour to get to our room, and that me taking them myself was still not an option. In that case, I decided I would need my diaper bag. I removed it from the caddy, and he rolled his eyes again and proceeded to dramatically rip up the ticket and said \""We need to count again.\"" He then proceeded to tell me that when I got to the room, I would need to call them to bring the bags up. I asked him to just send them now, since we were on our way out, and he said \""We don't do that. You have to be there to accept them.\"" When I finally was released by the baggage king, we headed to our rooms to \""accept\"" our bags that they wouldn't allow us to take by ourselves. I waited on hold for 4 minutes before anyone answered and they demanded a code that was on my paper. I had a baby in my arms, so I asked them to look it up by our room number or reservation since our last name had been taken, but they said they required the code. I told them to wait a second so I could dig it out, and they told me I would have to call back when I was ready...\n\nThe rest of the experience continued in that direction. We made a point to avoid all restaurants, bars and gambling in the Golden Nugget since the experience had been so consistent. There is clearly some type of management issue that the staff is not happy with, and as a customer, I felt it. We will not be returning, and we have recommended that our friends and family avoid it as well. We were extremely disappointed, and I really wish I had thought to get names of the people that were so incredibly rude.