content: Just finished a stay here for a work convention. Service was AWEFUL. \nSpent 5 hours flying to get here, and was told the hotel had two issues. \n1: The room wasn't ready, it was 4pm. \n2: A room that was suppose to have 2 queen beds had a king and a roll out. Not exactly a great way to sleep after a 5 hour flight. \nHotel staffer was indifferent at best when I asked why the reservation was messed up, we only booked the rooms five years in advance because of a long term contract with the hotel. She couldn't have cared less! \nThey took my cell and sent me a text when the trim was ready. They also said they would contact me to change out the room if one with 2 beds became available. That was Tuesday, I got the text at 9 pm Thursday night. A little since we were flying back Friday Morning. \nIf I wasn't forced to stay here for work, never again! Only thing is, we are booked to come here the next 5 years. \nLast thing, to add insult to injury, the hotel sent my roommate and I a little basket with 2 bottles of water, some snacks and an apology card for the room mistake, and then hit me with an 11.00 service fee for it. The only competent person I dealt with was the young lady who got rid of the 11.00 charge to the room for the snack basket. I did it over the phone while checking out on route to the airport. Very sorry I got stuck here!     :(