content: I was scheduled to stay here for 2 weeks, but decided after 1 to move to another hotel.  Called on a Saturday and requested a refrigerator before Sunday check in.  Then called on Sunday to confirm late arrival due to flight delay and requested a refrigerator before check in.  Arrived past midnight on Sunday, and guess what NO REFRIGERATOR.  The Air Con is extremely spotty - not sure why.  The light overhead in the bathroom is broken, so took shower in the dark, and even after telling front desk to fix it, nothing is done.  Also, needed to make the call to front desk on my cell because the room phone is broken!  I expected a comfy bed, but nope.  The mattress is like the ones you put in a baby crib, thin and not cushioned.  The sheet was too big for the mattress, so it tended to bunch up in the middle of the bed during the night.  The hotel staff really couldn't care less how this property is run.  The sofa seems were coming apart and to me, that's completely unacceptable.  I would have replaced that in my own home.  Bad service on top of  dated ugly decor (red granite, i had enough and left.  Sheraton Crescent charged $80, while the Westin in Scottsdale was $89.   So it was not even cheap!  One has a certain expectation of Sheraton / Starwood properties and this one is an EPIC FAIL.