content: Finally, on the 16th day of requesting contact, multiple requests made, I finally received a response from my \""Claims Representative\"", refusing to show me the witness statements and photographs of the supposed damage I caused. They won't let me see the pictures but they'll give me the claimant's name, passenger's name, and year/make/model of the car they're claiming was struck. She's supposed to be sending me pictures of the damage to my vehicle, which ought to be interesting as there wasn't any. What does this mean for me? They're going to put this \""accident\"" on my record and raise my rates. The worst service for insurance that I pay religiously for and have never even utilized. It must be great getting to abuse your customers like this and still manage to squeeze more money out of them. Is legal action really necessary? These seems like a cruel, drawn-out  joke!