content: My 1 star rating is for after having driven all the way down to the bookstore from the outskirts of town and having had to pay for parking, I was not permitted to swap my brand new sweatshirt for one a size larger. I was told that I needed a receipt. The sweatshirt still has the price tag attached. All they needed to do was scan it into their system to see that it did indeed come from their inventory. For those of you making purchases, make sure you keep the receipt.