content: Terrible billing experience.  After a wonderful stay and show with Shania Twain, the front desk changed the rate on my hotel stay at checkout.  The desk left me to wait 45+ minutes while they contacted their billing department to straighten it out.  They then said I owed 200 more for a two night stay.  I tried to give them the info from my confirmation regarding rate on my package and the manager was only interested in getting me to go away as I was agitated after waiting 45 + minutes to get them to sort everything out.  The manger (anthony Pyne) then went on to complain to me that sorting out my account would take up the rest of his day but he would give me a call before charging anything to my card as I refused to sign anything.  Lo and behold my card has been charged and no call from them.  Apalled at customer service manager attitude that my \""billing dispute\"" would waste his time for the rest of the day, wouldn't even try to go through his math with me which was obviously wrong.  Needless to say I will be submitting my confirmations to cc company and I will win since their staff obviously can't add.