content: We just stayed at the SouthPoint for the long Valentines weekend.  Have stayed at hotel prior and like the fact that it is off the strip with lots of amenities.  We arrived around midnight and took over 2 hours to check in.  Although we had a reservation, we had to let about 100 people with no reservations check in before us.  A plane was cancelled and a large group sent to SouthPoint.  I am happy for SouthPoint getting business, but what is advantage to prebook a room.  After 2 hours we finally got checked in however they could not make room keys - so although we got a room, we could not get in the room another 20 minutes or so.  In the morning we called to ask if we could get another room since the one we were given had a brick wall as our window and supervisor said for more money we can upgrade you.  When I mentioned long checkin issue, as a supervisor she said there were people before you checking in.  We were there a month ago - paid half what we paid for this weekend and had a great room.   The staff (Supervisor) basically blamed me for booking a cheap room? Did not have any reason to believe paying more than last visit would get us such a poor room.  Last month cheaper and better room.  I run medical offices.  We book appointments for patients.  We get walkins/emergencies all the time, however a patient that takes the time to make an appt - we treat them as such and take care of them promptly.  Could you imagine making people with appts wait an extra hour because people walked in off street and taken 1st?  Could you imagine having reservations at a restaurant for 8pm and learning that you cant be seated until 10pm because of walkins...would you go back to that business?  Do not think it would have been unreasonable for a checkin person to ask if any pre made reservation holders on line so you could be checked in promptly over people that walked in off street.  Nice Hotel - But Very poor staffing and poor service.  Most likely will not go there again.  I am amazed that hotel not even acknowledge our formal complaint.....think twice if want service at a hotel, this may not be place to stay.