content: My friends and I shared a room together during Evo 2012 and we stayed at the Roman Towers floor 14. The room was pretty nice, BUT on the day we checked out our friend was removing luggage from the top of the TV Cabinet (pretty tall at least 6 ft) and a DUSTY, OLD, USED CONDOM FELL TO THE GROUND. Idk about you guys, but I was pretty pissed that our room ended up not being cleaned from top to bottom especially with it being Caeser's Palace. \n\nMy boyfriend called the front desk and explained the situation and they said they'd send up a manager. We got a call about 10min later from front desk saying they'd comp a phone call that was made for $62 (boyfriend had called me \""long distance\"" because it was a call from NV to a CA cellphone - was about 5 minutes long). Obviously that wasn't the point and they ended up sending up the manager. So the manager and another random lady showed up, we explained the story and he pretty much confirmed what had happened. To be honest, I don't think anybody believed us because we all LOOK like we're teenagers but I was the youngest in the room and I am 23, so they probably thought we made everything up.\n\nANYWAYS, 10 min passed and we got another phone call from some random person who was obviously given the task to call us and he said they'd comp us $50 for the room. Our other roommate then chimed in explaining how what had happened was a completely violation to cleaning standards, but nothing else happened. On the way down I reminded them that they said they would comp the WHOLE phone call and not just $50, so when we went to the Check-Out desk we explained to the lady our story and she was happy to do it (of course she was, so we wouldn't cause a commotion most likely). We all remained professional during the entire thing and kept telling them it wasn't about the money, it was just disgusting and they acted like it wasn't a big deal.\n\nAnyways, probably never staying here again. Completely grossed out and disappointed with the lack of customer service with this place. Caesar's Palace is going to SH*T.