content: Okay...who here sometimes wonders if maybe some of these reviews are written by the company or person themselves? Maybe I'm just a pessimist when it comes to life! My husband wouldn't argue that. I'll be honest, I thought that some of these reviews fell into that category. That is until I actually had my haircut by Ben. \n\nThe clouds parted, a rainbow magically appeared and the sun shined brightly. I could even hear the birds chirping their lovely songs. Okay, I kid. Well, the sun was shining pretty damn bright now that I think of it....But I was really happy with my haircut with Ben. \n\nAfter my unsavory review, I had a member of their customer relations team contact me and apologize for the not so great experience. In my eyes even that was greatly appreciated. She asked me to give them one more try and with Ben this time and I'm truly glad I did. I got kind of nervous beforehand. I wasn't sure if they were going to give me the stinkeye when I arrived or maybe take a razor to my head for giving a bad review. When I arrived though they were very gracious. I eyed Ronoldo across the room and averted my gaze and hoped I could be successfull in blending into the furniture so he wouldn't see me and shoot me daggers with his eyes. I made it to my chair and I saw him slowly come over with scissors in his hand. I closed my eyes, hoping maybe if I couldn't see him he wouldn't see me. He laid a gentle hand on my shoulder and apologized. We both agreed that perhaps it just wasn't a good fit for the both of us and everything seemed to be okay. Albiet a bit uncomfortable as i hate confrontation of any kind. But I'm paranoid like that. \n\nAnyways...onto the haircut. Ben was totally knowledgeable and easy to converse with. I asked him about a few different ideas and he gave me his honest opinion which I appreciated. I'd ask a few different questions about styling and he'd give easy to understand descriptions and examples which truly showed he knew what he was talking about!\n\nWe had a bbq party the next day and I got TONS of compliments on my hair. I'm looking forward to my next haircut with Ben.