content: EDIT2: They charged my card AGAIN. I have now been charged four times for a one night stay. I've put a charge block on my card. Here's the saga on Vegas Chatter: http://www.vegaschatter.com/story/2012/9/4/162713/3521/vegas-travel/If+You+Stay+At+Golden+Nugget%2C+Keep+An+Eye+On+Your+Credit+Card+Statements\n\nEDIT: So, I'm fresh back from my stay this weekend and here's the rest of the story.\n\nA representative from The Golden Nugget called me on Friday and explained their billing software was not jiving well with AMEX and that's why the double charge again. He then told me I would receive $300 off the bill when I checked in.\n\nFlash forward to Saturday (my check-in day) - my husband and I check-in with surly employees at the VIP lounge, go upstairs, have a lovely stay in our suite. \n\nThen we checked out this morning and THAT's where the issues come up.\n\nThe employee who checked me out informed me we were booked to stay until 9/3. I replied to her that we had only booked one night. She then said, \""Well, whoever booked this online booked two nights. If you want to check out today there will be a $50 early check-out fee.\""\n\nI simply replied, \""No.\"" She did some typing and then, lo and behold, we didn't have to pay the fee anymore.\n\nI am utterly AGHAST at the amount and degree of billing errors I have experienced in booking one night with The Golden Nugget. From reading other reviews here, I believe this to be a systemic and reoccurring issue in this casino and hotel. \n\nI'll be calling the number of the gentleman who promised me everything would be fine during my stay to alert him to this. Even though I received a reduced rate, I cannot in good conscience recommend anyone give these people their billing information.\n________________________________________ \n\nI wish I could give this hotel NO stars. \n\nThe Golden Nugget has now charged me $530 TWICE for a stay I haven't even HAD yet! Watch your credit card if you decide to give them any of your information. \n\nThe first time was when I originally booked my stay in July. I noticed a duplicate charge on my AMEX and called them about it. I was informed they had double charged almost everyone that day and were working on getting people refunds.\n\nThey did refund me but then...\n\nOn August 27 (two days ago), I received ANOTHER CHARGE for $530 on my AMEX from The Golden Nugget, THIS time it was filed under \""Specialty Retail,\"" which a customer rep told me meant someone had charged my card in one of their shops. I haven't even stayed there yet, so this means someone has either taken down my info and used my card to charge something or they have a dangerous glitch in their accounting system.\n\nI informed them of this and after more than 20 minutes on hold, I received NO apology, no compensation, nothing. They told me I have to talk to their accounting department. The hotel manager (Roxanne Yun) said they could do nothing for me and that she \""had no knowledge\"" of the SECOND duplicate charge on my card.\n\nBasically, they told me since it didn't show up on their screens (which, why would it? It's not attached to my reservation. It's a charge on my card from an unauthorized purchase in the gift shop.) it does not exist to them and they can do nothing for me.\n\nI offered to send them statements, written instructions, etc. and she repeated to me that I would just have to talk to accounting. \n\nAgain, I would not recommend you give these people your credit card information. I'm reporting them to the FTC tomorrow morning.