content: The reason for this update is the service.  The hotel itself is still beautiful and the food is above average.  All solid four stars.  I was a bit disappointed initially with some of the pre-arrangements.  In the past I was able to have a complimentary room and the fee waived for the coat check girl.  Friday night because the party was a bit smaller than the last they only discounted the room and charged full fee for coat check/ carving station/ etc.  Now, with that being said the service was over the top 5+++ stars from start to finish.  I get there and am running a bit late. I ask the bellboy Eric how long for a shoe shine, he states its pretty much an overnight service.  I tell him I'm in a rush.  He runs downstairs and shines them himself, done in 30 minutes.  While I'm waiting my contact for the night Ryan Hunt sends up a cheese dish with a bottle of above average wine.  The party goes off without a hitch, great staff, good food, some discounted wines and good premium open bar.  After the hotel party we are walking outside and run into Eric (bellboy) again ask for directions to other club, instead of giving them to us he walks us to the club.  One of the girls wanted cigarettes and instead of directing her to the store.  He ran down and bought them for her and brought them back.  Btw, did I mention he was done working for the night and just did this off the clock.  The next morning I get a ring around 11 am in the hotel room and its the bellboy bringing up aspirin and bottled water from a long night prior.  Everything about this place is three to four stars.  My main pet peeves are the valet cost ($17 and $25 overnight).  There lack of flexibility in food/bev minimums, but the service is over the top great or at least my contacts were over the top great with service.  You can't go wrong in Pittsburgh for an event at this spot.