content: Never returning. Gave this place two shots. First time 30 minute wait for an unmemorable sandwich. \nSecond time,  called ahead to avoid wait. Picked up food. My soup was forgotten. I called to have the charge removed. They \""cannot refund my money, only the owner can and she's at the other location.\"" I ask them to have her call me as I'm getting irritated at this nonsense. An hour passes, no call. \nI call other location, owner answers with HUGE attitude and I explain what happened. She says \""so you forgot your soup?\"" Bc it's of course my fault.  She starts babbling/complaining about how they're short staffed and busy. I really don't give a crap about her excuses or staffing levels, I just want my money back. I interrupt her whining and just ask for my money back. She asks if she can call me back. I say \""no you've wasted far too much of my time.\""\nShe finally refunds my money with attitude goes \""look I'm SORRY we forgot your soup, I'm SORRY were short staffed.\""\nI cannot possibly explain the owners terrible attitude in this review..comparable to Amy's baking co. \nAlso, if owner does not trust staff to refund $2.75, why should I trust staff to make my sandwiches?\nObviously it's worth it to the owner to lose a customer and get a bad review over $2.75. \nOh and sandwich was blah, once again.\n\n\n\nResponse to owner: I am unconcerned by your customer's response. Your attempt in shaming me per your shocked client response was actually probably an indicator to said client of the bad service at this biz causing such negative reaction. \nYour attacking response was expected per your prior reviews. It is consistent and backs my account of our interaction. \nYou did not address the fact that your staff is not entrusted to issue refunds, you aggressively \""apologized\"" and attacked me which is consistent with your bad attitude and you made sure I would no  longer spend my money (along my coworkers' and friends') with this response.\n None of this would had happened had I just called and gotten a refund. Instead I made three calls. \nMistakes happen.  That's okay. It's when I have to jump through hoops and deal with a rude business owner to get a refund... I have a problem. \nMaybe you should trust your employees and this won't happen again.