content: My husband and I stood at the Luxor from 13th to 16th of June and will not be back. \n\nOur room was in the pyramid, 20th floor. First bad thing about is that the elevators are in one corner of the pyramid and if your room is not close to the elevator, get ready to walk! In the pyramid there are no windows, so the air is not really good, A/C must run all day long. In our room, the dust was all over, when I realized it was way too late to call the housekeeping people and I was way too tired after traveling from LA to Vegas and spending the day walking around like crazy. \n\nI decided to clean a bit around my bed with a wet towel and notice that the fire sprinkler by the bedside had about  1/2 inch of dust, it seems that nobody looks up when cleaning, plus the headboard, lamps and nightstands had a lot of dust. After cleaning and seeing the white towel become nasty, I decided to hang it in the bathroom, in the vent that was also nasty with dust, to call for the housekeeping attention.\n\nTo my surprise, when I returned to my room later in the second day, the towel was still hanging in the vent and the dust was still there. I took a picture and sent to the hotel management, from whom I did not hear back until now. I know how hotels work, instead of resolving the problem; they try to please you giving another room, so I did not go to the front desk. Resuming, the dirty towel stood there until my check out. I showed to the front desk attendant my picture and she was nice to cancel the resort fees and apologized, which was nice of her, but still did not make me change my mind.\n\nOverall, the Luxor has seen better days, the pyramid is dirty and in need of attention inside and out, from my floor you could see those \""buildings\"" they have put as decoration in the middle of the pyramid and on the top of them the amount of empty cans, cigarette packs, and litter is ridiculous. Clearly there is no attention to maintenance, cleaning and guests well being.\n \nOther hardship I had , we went there to meet a friend who was staying also at the Luxor coming from Brazil (so he had no local cell phone). Nobody could find him by his name, I tried the front desk person and by phone. They do not show much good will in helping you. I had to find my ways using contacts in Brazil and everything was good. I could later contact him from my room just dialing his room number. When I did my check out and left to Excalibur's buffet, I called Luxor to speak with my friend and asked for his room number. The operator said that it was an invalid room number... WHAT????? Not only I had been there but also called many times from my room!!!! She asked for his name, I spelled last and first name and she said that he was not at the hotel... WTH?? \n\nAgain????????? I got REALLY mad and decided just walk back there to meet him, since the lack of interest of those people in helping is just ridiculous! \n\nResuming, the casino is ok, the restaurants are ok, front desk staff is very nice and friendly, operators sucks, and the prices are ok, but honestly, I rater pay a bit more and go somewhere else next time.