content: I hosted a large party of 14, employees and their kids, for a dinner at the end of a long week of business meetings. Our party was evenly split with kids and adults. We arrived at 7:45, the restaurant was very slow, but we were seated in a corner that would never have worked to seat our party. \n\nBy 8:10, we were moved to a larger table, but some of us had to stand for 25 minutes because the place they originally sat us was so inappropriate. I feel bad for the couple sitting at a nearby two-top that had a nice view of our butts as they tried to eat. \n\nWe had the chips and salsa, adding guacamole, and then cheese dip to keep the kids happy. The guacamole was ok for my tastes with cilantro and jalape\u00f1os in it. For out of town kids, it had too much zing for some of them. I can live with that. The cheese dip was melted white cheese (jack?) with a creamy sauce like Alfredo in it. Not at all like what I would expect. \n\nWe ordered, and the food finally arrived around 9pm. One of my kids was studying astronomy in school and pointed out at 9:21, lights could be seen streaking across the sky. All the kids went outside to the patio to see this phenomenon, but the men stayed inside and continued their conversation. \n\nThat's when the problem started. A busboy asked me in broken English with one hand on my plate if I was done. I said yes. My plate was whisked away. \n\nA few minutes later, the rest of the party returned to find all of their plates had also been taken, quite a few with significant food remaining. A pork chop with one bite out of it. A salad with a large amount remaining. A taco plate with one of two tacos eaten. \n\nAs a former restaurant manager, I can say with authority that when an unusual amount of food is left on the plate, it's appropriate to ask: \""do you want this to go?\"" \""Are they done eating?\"", \""was everything ok with the food\""?, etc. it should give any restaurant worker pause to ask under those circumstances. Apparently not at the old town tortilla factory. \n\nWhen the party came back after 5 minutes, the whole table had been cleared. Children were upset, adults disappointed. My wife approached the manager and said this isn't right. He immediately blamed me for saying I was done as that was good enough to take whole meals away to the trash. My wife said they weren't done and he essentially called her a liar. He did not ask the other adults or children in our party what they were missing. He wasn't present when I said I was done with my plate. But his steadfast commitment to the position of \""too bad\"" is really unacceptable. \n\nI am a business owner for a local business that often hosts out of town guests. Three times I have used Old Town Tortilla Factory for planned dinners for parties ranging from 40 down to 10. (Not counting this dinner). \n\nReading all these negative posts have an underlying theme: management doesn't care. They don't want to create satisfied guests every time. Their inability to resolve this incident has just lost them my business, and I encourage you to try elsewhere. \n\nTip to the owner, resolving this gap will net you spring training like crowds, even in the summer, instead of sparse dinner sales. Well worth the investment to hire leadership who cares.