content: This stay was quite a memorable experience. This memory will be indelibly burned into me as \""run away from here DO NOT stay at the MGM\"".\n\n I'll do this by bullet points:\n- The wait to check in on Saturday was unreal. They had three large crystal water dispensers on line...guess waiting for a room here is expected.\n\n- Once at the desk, we had to split our rooms because my mom is a smoker and I am not. I ordered two rooms the way I wanted, but he said that \""These online reservation places do that\"" (yes he's talking about Orbitz or any others he can toss under the bus). So we had 2 non-smoking rooms. He told me that the smoking rooms were in another tower....and were $25 more. Bait and switch and he threw it at Orbitz' feet!\n\n- The walk to our room was about a mile or so. No, I'm not kidding. We were in the West tower at THE END of the hallway. See what happens when you are not happy at the front desk?\n\n- Distance from events to restaurants to casino....amazing. As he said at the front desk, \""We are the largest hotel in the Western United States\"". Don't care about trivia facts that make my stay worse.\n\n- We ate at an overpriced restaurant after the show we attended. Great food, great service, but very pricey unless you are getting main course food. $18 lobster bisque soup...ouch.\n\nOverall, if this place truly cared about me, they would have been responsive. When I complained about things at the front, they would have made it right. I even said we were not going to spend our gaming dollars at this place, and he acted as if he did not hear me. Guess he was too busy giving me a North strip room in their South strip hotel. MGM completely failed on this trip. I'll never be back. We played at the Wynn both days. Give your money to Steve Wynn, he cares about the player.