content: In July 2011, the hubby bought a 3D Sharp TV at Frys.  We don't usually go for the extended warranty but on a purchase of this price range, he let agreed to the extended warranty.  I would say it's a good thing we did because a few weeks ago our TV decided to have a bright blue vertical line in the picture.  Tried calling the customer service number at Frys for the warranty for a week.  When he did speak with someone he was told that someone would have to be getting back to him.  They never did.  He finally went to Frys in person.  First speaking to one of the folks at the returns desk.  I took a little video of her shrugging her shoulders and saying she didn't know why no one had called back before a manager came over and said \""no photo or video is allowed\"".  The manager went on to say that the customer service calls were all routed to a call center in Santa Rosa.\n\nWell, obviously the call center in Santa Rosa is a dead end zone.  The in store customer service guy was able to get someone on the phone who did schedule one of their local contractors to come out and evaluate the TV.  The guys who came out seemed experienced and said the problem is the main board.  Too bad the customer service folks at Frys aren't as good as their independent contractors.  \n\nAfter hearing nothing for a few days, we got in touch with the contractors.  They said Frys had denied the repairs because it would be cheaper to replace the TV.  So we began trying to find out when and how they're going to replace it.  We cannot get anyone to communicate with us regarding this issue.  Yesterday when the hubby stopped by the store, the customer service guy was put on hold for ten minutes and finally someone got back to him that they would be in touch with us.\n\nThis is the WORST customer service I have ever seen.  Trust me, do not shop at FRYS Electronics for any big ticket items.  I would not give them even one star if Yelp would allow it.  The final insult is they sell their extended warranties based on the idea that if something breaks down they'll fix it there and/or bring it in and get it replaced.  What a joke!