content: Polo Towers is on the strip and all the major hotels are within walking distance. Planet Hollywood, which offers a whole plethora of things, is located within a two minute walk of the hotel. My parents, my brother and his wife, and I all stayed in this hotel for seven days. We rented out two rooms: one bedroom suite and one studio room. My parents and I stayed in the one bedroom suite; my brother and his wife stayed in the studio.\n\nOne bedroom suite:\n+ Kitchen has a coffee maker, blender, toaster, oven/stove, microwave, dishwasher, refrigerator. \n+ Spacious bathroom. Water shot out of the showerhead with so much pressure that hot air came out\n+ Dining table complete with four chairs\n+ Small balcony compared to the one the studio has\n+ Living room has sofa bed, queen size mattress. I slept here. Mattress was springy, had little cushioning\n+ Two large TVs\n\nStudio room:\n+ Bed comes out of wall, queen size bed fits right over the couch, after all the cushions are removed\n+ One TV, smaller than the ones in the one bedroom suite\n+ Kitchenette: small refrigerator, coffee maker, sink. Cannot do any major cooking\n\nOther:\n+ Business center. Free Internet access. Only three terminals available for use. Always a line to use terminals though. \n+ Small rooftop pool. Max pool area capacity is 30 people. Closes at 5pm for kids and 10pm for those 18+. Max pool depth was 3.5 feet. Really cold water.\n+ Kiddie pool on ground floor in the back of the hotel\n+ Six elevators for Towers 1 and 2; three for Tower 3. Must use keycard every time you go up. If going down to the lobby, no keycard is required.\n+ Parking underground and in fenced off parking lot. Valet parking available. Need parking permit. Front desk will give you one if you ask.\n+ Infrequent room cleaning. Only occurred once during our 7-day stay. However, cleaning staff does come by every day to collect trash and replace the towels.\n+ Fitness area but I hear it's not free\n+ Hotel has designated smoking floors, but hotel not laced with smoke\n+ Wi-Fi not free and didn't appear fast. Hotel still uses wireless-b routers.\n+ Room service not offered through hotel. Instead offered through \""off-site partner.\"" Minimum purchase required. Must order enough food for two people.\n+ Front lobby has auto-playing piano. Not too many places to sit down though.\n+ Convenience store on the ground level. Turn left after walking past the fountain in the front lobby, walk towards the side entrance, past the six elevator cluster, then make a left.\n\nNow onto our experience and the reasons why I only gave the hotel two stars:\n+ Arrived on a Friday around 5pm-ish. 6 employees checking people in. Line was slow. 40 minutes just to get to the front desk and we were 4th in line.\n+ Since we stayed in this hotel on a timeshare, they did ask us if we wanted to do a 3-hour tour around the hotel. Prize was 3 free tickets to a bunch of shows no one has even heard of. Said no to this.\n+ After getting the cards for the two rooms (not connected at first), we headed up to the one bedroom suite but couldn't gain access to the room. Turned out that it was already checked out to another couple.\n+ Went to check out the studio. Boy was it small! When the bed is out of the wall, there is a 2.5 foot gap between the end of the bed and the TV.\n+ My brother and his wife finally arrived from California. Took them up to the studio and couldn't get in. Turned out that one of the keycards was never activated. \n+ Finally got into our one bedroom suite. Nothing really wrong with the room but found out that the one bedroom suite and the studio are connected via a door that is supposed to be locked. Our connecting door was partly unlocked.\n+ Door was locked in that we couldn't gain access, but anyone in the studio could gain access. Luckily, the studio was vacant. So we traded that connecting studio for the one we originally checked out.\n\nFor all our troubles, the hotel gave us a $25 voucher to be used in the store on the ground level.\n\n+ Recommend doing a room inventory check. There's a checklist in one of the kitchen/kitchenette cabinets. First day we quickly found several items missing. Hotel policy for the items is based on the honor system. They assume nothing will be taken. Cleaning staff just told us to make sure all the appliances were still there.\n+ Checkout is at 10am. Get down to the front desk a little bit before then. Line here too. Fee for late checkout pretty steep.\n\nOne final note: Apparently this hotel is included with other hotels that are a part of Diamond Resorts. All hotels included by Diamond Resorts are rated 4 stars; however, Polo Towers is rated 3 stars. I don't know how Polo Towers got included, but I may have a clue as to how they lost their one star. Would we consider staying at this hotel on a future vacation to Vegas? Probably not.