content: This review is for 10.29.2014.\nWalking this spacious environment, my friend and I were happier and more pleasant after great brunch. \nI tried to reload my card. The agent, Zik (I am not sure about the spelling of his name), was impatient and didn't know how to reload the card. He had to ask 2 other agents for the processing. \nWe presented the promotion code for 25% off via the email with my cell, and again, he failed to process it. After a while of wait, he told us, he couldn't enter the code. Without asking for supervisor's help, he looked at us and said NO. He was obviously not willing or intended to help even we were the only customers in line. We sensed that waiting any longer wouldn't do any good but ruin our day. \nThere were no smiles or greetings, no asking my name or choice on the milk, and no name on my cup the entire wait or purchase.\nA beautiful day-off with great hanging out with friends, just ruined by him.