content: I've got a bone to pick with Steve Wynn...\n\nWe stayed at the Encore earlier this summer and had the most disappointing experience.\n\nHere's my beef:\n-Upon our check-in, they sold us on a $50/night upgrade.  When we compared to the other guests in our group who did not upgrade, we realized we were completely ripped off.  However, being in the Towers did keep us away from the XS 4am music so many other yelpers complained about.\n-We were also told there was a special pool included in our upgrade.  What they meant to say was that THE WYNN has a special pool for their tower guests, we had to schelp ourselves to the main pool.\n-Crusty room service cart was left in our room for 3 days!!!  \n-Encore Casino bars do not comp drinks.  I was told (even at the high roller bar) that I needed to move 3 feet to a slot machine, order my drink from a cocktail waitress (after flagging them down) and then return to the bar if I wanted to play the bar machines.  Or pay full price, which I what I ended up doing 90% of the time.  This is retarded.  When I complained, I was told \""No one cares what you think\"" by a sexy Patrick Swayze looking bartender.  We proceeded to have a whole conversation about how none of the Encore employees give a hoot how much I'm paying to be on vacation AT THEIR HOTEL.  He explained that they were enduring large series of layoffs and the entire staff was disgruntled.\n-I had the EXACT same \""No one cares about you or your damn vacation\"" with another pretty boy bartender at the boobie pool bar.  While these 2 guys were nice enough to me during these awful convos, they were perfectly clear about the fact that I am better off staying elsewhere in Vegas.  WTF???!!!  They were completely dogging their own hotel.\n-We had a cabana 2 days in a row, and only received decent service for 1/2 a day.  The poor girl also sang the same song, telling us that they were severely short staffed and she was doing her best.  Our other servers were so non-existent, our group took turns walking across the pool area to the bar.  What fun is a cabana without a cabana boy (or girl)???\n\nThe only good memory I have of the Encore were my room service fries.  Those were amazing.  The decor was pretty, but nothing could make up for the (lack of ) service when we're forking over major dough.  Sinatra's had good pasta and there's a great bartender in the red bar from NY.  Seriously, that's all I got.  \n\nGo elsewhere.