content: $85 for 12/28/08 night, we had 2 rooms. First thing I noticed in MGM Grand was that there's no one organizing the crowds for check-in/out, everyone just had to find a lucky line to get in, like the supermarket style. Our check-in process was smooth except that we found out our rooms were hundreds of numbers apart, so we went back in line to ask for a closer distance, and the CSR replaced another room right next to each other - so why didn't he just do that the first place? Obviously that room wasn't taken. Than we bumped into a huge disappointment after we entered our rooms - bulky TV, no fridge, no blow dryer. Later I found out that my sink (not sure about the other room's) couldn't drain properly, I had pause washing my face so the water wouldn't over float... Pillows weren't comfortable either. The next morning we were waiting for elevators for over 15min (not kidding) with other 20+ ppl on the 10th floor and noticed that only 2 out of 6 elevators would open, but both were full every time they opened. Finally a janitor offered us staff elevators so we could leave but the security guard just had to ruin it. He let us in, but had to tell us how the janitors weren't supposed to offer us staff elevators because we weren't staff. We complained to the CSR when we checked out and they only wanted the security's name, but our concern was the 4 broken elevators that wouldn't open, and wanted them to deliver the msg to every staff, including securities, that guests are being trapped so pls open the staff elevators. I stayed in Tuscany twice and their rooms were big, fully equipped and new. Palms had the same price but I wrongly chose MGM Grand - bad bad choice.