content: It kills me to leave this review.  The food itself and array of food deserves five stars, however it's the staff that screws it up each and every time.  No exaggeration.  Every time something goes wrong that is truly annoying, such as getting cold cold soup served before your guest's  entree arrives EVEN IF THOSE ARE THE ONLY TWO THINGS ORDERED (?) , a tuna melt comes out not melted and cold, etc, with the blessed receipt describing the order on the tray.  (?)   The timing of the food execution is horrible.!!! You can even see the staff standing in the back on top of each other waiting to take hot food out that is sitting on this massive counter without a heat lamp.   Hard to watch.  Hard to watch staff just stand around and talk when they best be grateful to be working in the first place....  THE BEST PART OF THE WHOLE THING: there are set positions in the kitchen where there are many hands that look over the order before it goes out, a manager or 'expediter'.....???? What is with the expediter?  Looking all dapper and bringing a mediocre, EVERY TIME, tray.   This, seriously? is a CONSTANT at this particular establishment.  The staff ruins the food experience.  Not cool, especially in today's economic market.  Panera is consistently great, especially in the service department.  This place needs to get its act together big time.Again the food rocks but the staff is an impediment.