content: Beware Spencer's. Horrible customer service. \nWe just had a very bad experience that ended with VISA ruling in our favor to refund our money. \nWe ordered a Vent-a-hood from Spencers to be shipped to our home in California. They shipped it UPS and requested no signature on delivery. It was left at the door because no one was home. When we found it - we noticed the box was very damaged and the hood was dented. We immediately called Spencers and told them we received a damaged hood. Most vendors we have dealt with would simple say \""ship it back and we will replace it\"". Not Spencers - their response was - that's not our problem - if you want a new one we will sell it to you - its your problem\"" I was actually speechless that they would say that. \n\nWe called UPS and they came right out and picked it up. UPS also told us that we can not claim the damage because only the shipper (aka SPENCERS) can claim damage as they contracted and paid for the shipping. This makes perfect sense to almost any average person. Spencers argued with us and said we accepted the damaged shipment so it is our problem. How could we accept a shipment that they (yes SPENCERS) did not require a signature for so it was left at our home when we were not there? As soon as we discovered the damage we called them. \n\nThese guys are just plain bad people. They don't care about you as a customer and apparently they don't care at all about their reputation. We filed a complaint with VISA and they quickly agreed with us that it is SPENCERS FAULT and they were supposed to deliver to us a hood in new condition. They contracted UPS and any damage they have to work with their shipper on. \n\nNeedless to say we were about to purchase a $10,000 range from them which we cancelled - what idiots. \n\nI did further research and found that they received numerous complaints from consumers on after sales support. Yelp, yahoo and even the Better Business Bureau of Phoenix can give you a good idea of what these people are like. \n\nBeware and shop somewhere else.