content: My vehicle was damaged by a Chubb-insured customer. They were able to come to an agreement with the body shop through a local estimator. The estimator backed up the body shop. Chubb paid the claim in full, sort of.\n\nWhere they could improve is in customer communication and basic execution. They were quick to communicate at the outset, identifying an individual as the contact person. They were show to communicate after that; it became my responsibility. \n\nI thought the insurance company had authorized the body shop to proceed, but it was the body shop who had to call me to be sure. They used the wrong postal mailing address, despite being corrected twice. (The Post Office was the star, delivering it between post offices and in a special run to my house, for plain old first class mail!) Emails they claimed sent never arrived. \n\nThe contact person is apparently the department head, and doesn't return messages, nor do staff on her behalf. It's up to you to ask to be transferred to her staff when calling them. Maybe they are trying to save money on long distance? If it costs a buck to talk on the phone for a minute with a claimant, maybe you can save $5 on a claim by being non-responsive? When reached, they were all polite. \n\nThey have an interesting convention that the check \""print date\"" is several days after the \""issue date\"". So they talk about the \""issue date\"" on the phone, but not the \""mail date\"". Their postage meter was also predated 3 weeks. \n\nThis was a two star review, but now it's one because the check they canceled still went out from them after it was canceled by them! No communication. Unbelievable! \n\nMaybe this is standard for insurance companies?\n\n(Other than mine, State Farm!)