content: This was the first and last time I will visit this sunny establishment. Please let me start by saying don't be fooled by the name thinking you may get some spice in your meal when visiting this establishment. I would like to enlighten any potential consumers on the epic failure of the evening I just experienced. Failure number one, they had our reservation incorrect and multiple times mentioning that we had made the reservation incorrectly. Failure number two, your menu on-line does not match your actual menu. When you say you have Hatch green chili on the menu make sure you can actually serve it. Multiple times I asked about the spice and was told it was very spicy, and was disappointed at the lack there of. I am a lover of New Mexico green chili, so if you compare your food to it you shouldn't be light years off on the descriptions.\n\nThird failure of the night was dumping a full ice cold drink down the side of my leg and back of my pants. Not only was I upset at the fact you soaked my jeans, but then offended at the idea the server was going to get a blow dryer and dry off my pants. If I wanted to wear my jeans straight out of the washing machine, I would have done so but thank you to the service staff, they took liberty of doing that for me. So, you want me to take off my pants to blow dry them you say, failure number four. \n\nEpic failure number five was the sub-par meals that followed along with the \""flaming\"" drink that is not worth ordering The food was by far the worst thing of the night, which compared to everything else would seem like nothing. If you think you are going to get food, turn around and go back home and eat a bean burrito.  \n\nAfter all that we attempted to salvage the evening with some humor, but then comes failure number six. When the bill arrives we were told that although the server dumped a drink all over me, nothing could be done to adjust the bill. It was just a little liquid as I was reminded by the server AND the manager. I wasn't looking to make a scene but when I stood up from the table, someone asked me if I had an \""accident\"" (I'm 29 and housebroken). Even to this point, I was just annoyed. \n\nThis brings us to failure number 7, when paying for the bill we presented our overly intelligent server a $50 visa card and asked her to run the card for that amount, and came back letting us know it was declined. In surprise, I look up the account information on my phone to only see of the $50 loaded on the card the previous day a $48 charge was in the transaction history for Fire and Spice. When we asked the server, she responded by asking if we had ever stayed in a hotel before and how there is an \""incidental\"" charge which is why the card didn't go through. I asked for the manager at this point, who felt it was okay to tell me again that the bill was now being discounted because of the small spill on me. So after showing him the charge on-line he then got his second level manager. \n\nOh boy, if you are in the mood for being told you are an idiot, this is the guy to talk to! Failure number 8. When you walk into a customer service situation as the second level manager in an issue, normally one would look to diffuse the situation and not escalate it. Not this guy, he enjoys full confrontation with customers. Not to mention he also witnessed the events of the night unfold and rather than offering to make the situation better, he chose the much higher route of saying that clearly our card was declined because there wasn't enough money on it even after seeing the transaction history of the card, with their establishment as the only charge. Nothing he said made sense and walked away as if we bothered him by asking for an explanation of the charge. \n\nSo here's to you manager's of Fire and Spice at the Sheraton Hotel in Tempe, AZ.. keeping it classy and bringing in customers to make them feel warm a fuzzy inside. Beware hospitality is at it's finest in this establishment!  WINNING!!!!