content: -  Failing  to  mail  out  Renewal  Notice\n-  Suspending  registration for no  reason\n-  Over  one  hour  on  hold  to  talk  to  someone  on  the  phone\n\n  Arizona MVD  sucks:  Instead  of  sending  me  the  renewal  notice  for my  van  they  sent  me  several  notices  that  they  would  suspend  the  registration  for my  other  car   because,  according  to  them,   I  had  not  sent  them  proof  of   insurance.   i   talked  to  my  insurance  company  and  they   sent  them  several  letters  confirming  that  my  car  always  had  insurance  without  any  gaps.\n\nThey  just  ignored  these  letters  and  one  day  i  received  another  letter  from them  telling  me  that  now  they  had  suspended  the  registration.\n\nIn  regards  to  my  van:   I  believe  that  they  make  extra  money  by  failing  to  send  out  the  Registration Renewal  Notices.   If  you  drive   several  vehicles  you  might  overlook  it    or  when  you  notice  that  you  registration is  expired it  is  already  too  late.   I  don't  know   how  many  cases  there  are  but  the  late  fees / penalties  add  up  and  you   can't  proof  that  they  never  sent  out  the  Renewal  Notice.  Since   you  need the  code  (Record #)  for  the  online  renewal  you   have  to  wait  until  you  get  the  Notice.   \n\nIt  appears  that  the  MVD   rewards  itself  with  late  fees /   penalties  for  their  own  failure  to  send  the  Renewal  Form   to   vehicle  owners.\n\nIf   you try  to  call  them  to  find  out  why  they  wouldn't  send  you  the  Renewal Notice,    you  will  be  connected    to  a  prison  inmate  in  their  call  center  (\""Level one\"")  who  will  immediately  transfer  your  phone  call  to  a    line  where  you  have  to  wait  for  over  an  hour  on  hold  to  talk  to  a  \""level  two  representative\"".  According  to  the  information that I  have,   \""Level  One\""  representatives  don't  have  any   authority  and  the  reason  why  there  is  a message  that  you  should not  give  them  any  personal  information  is  that   these  are  prison  inmates.