content: I went to the Palms Casino thru Bookit.com.  My stay Oct 18-21 originally and it was for my 40th birthday.  First of all I only gave it 1 star for the actual room it self.  The room was clean, spacious with  a nice view of the strip.  The cons:   After I first initial night they came to clean our room at 6pm  I mean really...  but the second night we call them to come clean and they came right away and the third day we were there and extended our check out time  due to our flight leaving at 11pm that night, they never came at all!  We called them & asked for trash removal, towels & toilet paper & a guy that didn't speak any english or at least acted like he didn't brought towels up and kinda said someone would bring toilet paper he tired to leave but we ran & got the trash out our room & gave it to him to take with him.  Needless to say no one ever came to bring toilet paper or clean we used the kleenex in the bathroom.  At  check in I asked about the 2for1 drink specials that came with book.it.com the girl checking me in said they no longer did that and did not offer to accommodate me in any other way.    She did say we got free admission to the clubs in the hotel & we could  each bring one guest for free, yet she neglected to tell me we had to get there before 12am to get in free.  We later found that out the hard way when we all showed up to get in the club and it was after 12 am.  WHy was this a problem considering it was $15 for girls and $20 for guys and the guest we invited had to take a cab ride there & pay that fee because unlike the bull they put on their WebSITE saying they are just minutes from the strip that is DEFINITELY not TRUE it is fall as hell from the strip & anything you might possibly wanna do in vegas! We had to take a cab ride ever where & the average amount $15 on way!  if you don't take a cab you have to stand in line for like 30 minutes outside to get on their shuttle that  SMELLS LIKE URINE,  and it drops you  off at Ceaser Palace Shoppes and you have to walk like miles through the shopes to get to the actual strip which lets you out of Cesar Palace across from Harrah's.   Just a pain & not close to strip at all.  I mean you can walk to the strips it like a two mile walk and over a busy bridge I mean really who does that no one because I dint see any one doing it the entire  time I was there everyone took cabs or that smelly shuttle. Now we were suppose to get free breakfast with our purchase from bookit.com at check in I ask for the vouchers  the lady said no reason to ask for voucher you can just go and charge my room number.  she never told us what time to go or gave any details other than pointing toward the restaurant saying \""its over there\"".  Breakfast is over every day at 10 am so the first day we got there at 10:15 and they would not let us in to eat.  Second day we go eat we have pay about $15 per person because on Sundays its only a Champagne brunch and you have to pay more in order to even get in and eat even if your not drinking Why?  because they said the voucher was only worth so much in value and the breakfast that day cost more that what the supposed voucher would cover so we had to pay the difference.   OK anyway  I tell them my aunt and a friend is coming to meet us there  but they don't wanna eat can they still come on they say they can come in.  My aunt & my friend just came from breakfast at MGM Grand, & took another cab to my hotel.  My aunt grabs a crab leg off my plate and is eating it the waitress says do you want to get breakfast my aunt says oh no I am sorry we just hear talking & I didn't meant too I just ate.  We apologize and think it's over moments later the restaurant manger, Michelle Palmer, & her kitchen manager come over in the most intimidating way & demand we pay for my aunt since she ate the one crab leg I quickly pull out my credit card and without hesitation paid because the way they came to the  table for 4 ladies was threatening and embarrassing the issue didn't call for all that.  We later ask to speak to the manager and she comes back to the table with a borage of people again.  I never seen such a thing we just wanted to explain to her after we had already paid so it wasn't an issue of the money but that coming to the table the first time with someone else all rude and curt was just unprofessional and unpleasant for us and I was celebrating my birthday she didn't care at all she continued the same nasty attitude.  The manager came over again said we were too loud and the 3rd time we were escorted out by a team of security because they say my friend even though the 24 pack of beer she had was not open she couldn't have it in the restaurant. We had been there for an hour now you tell us this. The manager  could she have just asked us to remove the beer previously. I felted humiliated and targeted!  I have it all on Video and I will be down loading it to youtube! Michelle Palmer & the Plams lack customer service and honoring its promotion