content: I would give this place NEGATIVE STARS if I could. I had the most horrific experience at the Treasure Island Hotel. Upon returning to our hotel room at Treasure Island after attending a wedding, at approximately 12:30am, a disturbing man was exiting OUR HOTEL ROOM with our bottle of vodka, a black laundry bag full of our valuables, and some sort of keycard. When my friends husband confronted him, the man grabbed him by the neck and pushed him against the wall and tried to escape through the door to the SERVICE ELEVATORS. I felt terrified for our safety and was worried that someone would get more hurt. We did not know if this guy could have a weapon and I trusted that security would jump in and help us stop this man. However when I looked down the hallway to see the security while the man was STILL IN THE HALLWAY AND THE ATTACK WAS TAKING PLACE, the security team was WALKING, not running, but WALKING towards us allowing the man to get away with all of our things. I felt completely unsafe and helpless. This man COULD HAVE BEEN STOPPED had the security team taken a dangerous situation seriously and had its guests best interest at heart. By the time the security team WALKED down the hallway to reach us, the man was gone. They proceeded to try and talk us out of filing a report with the police and said we can just file a report with the hotel \""IF WE WANTED TO\"". The next morning, we went to the front desk to try and be compensated for our room and there was no note of the incident that had been recorded on our reservation. SKETCHY!! They refused to reimburse anything but resort fees at $24.99/night. When my friend claimed that this was unacceptable, the on duty manager, Christopher Sheehan, threatened to call security and have her kicked out of the hotel for raising her voice in front of guests. People have the right to know how UNSAFE Treasure Island Hotel is and how poorly they treat their guests, as well as the lack of communication, action, and seriousness of dangerous situations. Treasure Island DOES NOT TAKE CARE OF ITS GUESTS or provide a safe environment. DO NOT give them your business and choose ANY OTHER HOTEL.