content: Good doctor but horrible care. \n\nDr. Swainston's office is horribly managed. From three hours waits for appointments,  to \""forgetting\"" to send prescriptions to the pharmacy to \""forgetting\"" to follow up on positive lab test results, and \""forgetting\"" that you are there for an appointment, they are the worst run medical practice I have ever seen. \n\nI understand that some of the problem may stem from the fact that Dr. Swainston is a good surgeon and he has a busy practice. But lots of doctors have busy practices yet they have adequate competent staffing. You can never get access to him and it's almost impossible to even get the attention of a nurse. You have to double check everything that is being done as they promise to do things and then do it wrong or never do it at all. You have to constantly be on hold only for them to take a message and then not bother calling you back. \n\nFor a prescription that was supposed to have several refills authorized, I had to call nurse to get it, called twice without a call back, and finally gave up trying to get the nurse. I got an appointment to see the doctor to try to get it filled, get told that they had sent it in and that pharmacy had made a mistake, told me they would resend it to make sure, never sent it, had to wait for 4 days over a long weekend to get a nurse to call me back to try to get it authorized. Why does it take over a half dozen phone calls and an additional doctor visit to follow up just to get one prescription that was supposed to have refills already to get written properly? Why does it have to take 6 hours out of my life to get one prescription properly filled?\n\nThis is just one example. \n\nI had a surgery with Dr. Swainston several months ago. I had a lot of complications. And I believe that all of them were due to the fact there was not proper care before and after the surgery. So does it matter how good a surgeon is if the pre-care and post-care is crappy? I suffered needlessly for months due to their bad care. \n\nIf you have any other choice, avoid this doctor. He's good but his team is clearly overwhelmed and/or does not care enough to improve the care it gives it's patients. It's just not worth it. It's really a nightmare dealing with them. I am so glad I no longer need to deal with their practice again.