content: NEVER AGAIN....\n\nMy husband and I have used Gray Line as a package deal with our Allegiant airline ticket several times now. Each time, we ended up stuck somewhere wondering how we were going to get from A to B. \n\nThis time was the last straw. Our flight was at 2:00pm, so we called 24 hours in advance and they told us to wait at the shuttle station at 11:30. Well, we wait and NOTHING. Mind you, it is cold, windy and a little sprinkly (but mostly horrible winds). We see plenty of Gray Line shuttles doing drop-offs, but no one comes to pick us up. Not to mention, we saw a TON of Showtime, CLS and Bell shuttles - making mental notes to use them next time. \n\nApproximately 11:55, I finally called Gray Line and, after 3 times of calling and being put on hold for what seemed like an eternity, I finally get an answer from someone named Gloria at about 12:15. She claims that a driver already came. He did not! \n\nSo then Gloria says that we can either wait for the 12:30 shuttle, which would get to the airport at 1pm but they couldn't guarantee we would get on our flight by 2pm --- or, we could just take a cab to be safe. Really? How about we could've caught a cab from the get-go and not wasted our time with your company????\n\nNeedless to say, Gloria was not sympathetic, not helpful and really could care less about our situation. She said there was no way for them to reimburse us for the cab, but that we could mail a complaint to their refund office and receive a refund within 30 days. I asked for a supervisor, and Gloria said \""there's no supervisor here right now.\"" Wow.... \n\nBy now, it's 12:24pm. We ended up catching the 12:30 shuttle and running for our life to finally get to our gate in time for the 1:30 boarding. We were hungry, tired and officially done with Gray Line shuttle services once and for all. \n\nLooking through all of these reviews, I see that the old \""The driver already came\"" line is used often. What a shame! Gray Line has horrible customer service and just plain horrible service, period.