content: Overall I rate Starbucks very highly so for me to write a below 5 or 4 star review there must be a problem.   I spend lots of money for coffee as this is my only \""bad habit\"" as I like to say.  I know my coffee and I know my americanos.\nFirst, I ordered my standard grande americano.  I lifted the lid and it looked like drip coffee.  Americanos if done right need to have to what appears like a thin layer of coffee froth called crema. Its not only about the looks the crema shows that it was brewed right and the full flavor is in the cup.  I indicated very politely to the barista that it wasn't done right and it needed crema and that I wanted another made.  She had no clue what crema was and asked another barista/employee.  This time while she was not very rude but rude enough she said that\"" if I make another one it will come out just like that\""!  I asked her if she knew what crema was and she looked at me as if I was some kind of a demanding crazy man.  She got back and got somebody else because supposedly I had created a BIG problem.  Now I am feeling uncomfortable.  I asked for my money back since I see an unwillingness to make another one.  The now even newer person perhaps a young on duty manager said that I was yelling while I was not.  I might have spoken louder than normal but it was warranted and I was by no means yelling.  I told her I am not yelling and she said yes you are! She is now making everything worse! At this point I had it.\nIt seems that the cocky attitude that some people in the medical field have like doctors carry over to these employees of since  this Starbucks is located near UMC! WOW!\nI frequent Starbucks hundreds of time a year and like I said I know my americanos. The one near my home ALWAYS makes them right!  \nI called Starbucks 800# to complain and their store will hear it from their district manager.\nI even called back the store itself to let them know whom I had just called.  Granted the person that picked up the phone which might have been the manager was very apologetic and knowledgeable of crema but he didn't seem knowing what they do wrong while brewing these drinks either. No issue with him.  \nThey need to figure out how to make americanos right and be more accomondating  to their costumers and not making one feel bad if all their asking is for a better drink!