content: I am just shocked!  I took this same dress in to be cleaned again after I wore it, and my experience this time was the exact opposite of the first!  To begin with, I was charged $3 more this time - for the exact same item.  I questioned it, and was told they obviously charged me incorrectly the first time.  I wasn't happy about it, but what could I do.  I paid and took my dress out to the car, and as I was putting it in the car, I noticed a dark \""x\"" shaped stain on the bottom of the dress, about the size of a quarter.  This stain was NOT there when I took it in - I had inspected the entire dress thoroughly so I could point out any stains it did have (there had been some water type stains in the middle front, and a small dark dot towards the bottom).  Upon looking further, the small dot stain was gone, but the water stains were still there.  The dress also did not have that same sparkling brand new appearance to the fabric it had when they cleaned it the week before.  I took it back inside and pointed out the non-removed stain and the dark x one that hadn't been there before.  The woman said they would try to get it out and I could pick it up on Friday.  I left, and had been gone no longer than 5 minutes when I received a call from them.  A man left a message, stating the dress is not getting any better, he tried to clean it and it doesn't come out, they can clean it 15 more times and it won't make a difference.  They aren't going to do it again!  His tone implied annoyance at me, acting like I was unreasonable to even ask that they remove the stain that happened at their facility!  I am having a very hard time believing this is the same place that I took my dress to the first time!  Before, they were able to remove the large seven year old stain, and I was told I was lucky because that part of the dress was polyester fabric, which cleans well.  So how is that same fabric now impossible to clean?  I am beyond upset at their service and attitude this time.  \n\nWhat a shame, considering my husband just started a new job that requires he wear shirts/ties/dress pants every day, and we are in need of a reliable dry cleaner!  I will have to keep looking, as I will certainly not be going back to Right Touch!