content: Erin K, is the most rudest car appraisal person that works for carmax, she verbally assaulted me and the vehicle i was trading in. I felt very violated, I made a complaint to the management and nothing was done. I didn't even wait to get the appraisal because I was so upset by the way she and her so called manager treated me. I actually went to another dealership and bought a vehicle that day. People, please don t make the same mistake I did, I would never support a company that would hire and employee such rude people, and then when it is brought to there attention they do nothing about it