content: Movers Beware- Before you use this company- read this!  We used this company because the salesperson said they were the best and that they had no complaints.  They didn't have any complaints when I checked.  When the packers showed up, and the truck, everyone was great.  I even went out and bought everyone lunch so they could eat because otherwise they were not going to take a break during packing or loading.  \n\nFrom AZ to CO the truck had just over a week before we could move into our house so they said they went straight to the casino in New Mexico.  \n\nWhen we moved in our new house - the driver gave us two options - 1) check off the boxes to make sure you receive everything, or 2) have them place the furniture where you want it in the house.  If you pick option # 1 they \""dump\"" the furniture wherever and you place it later after they leave.  At least that's what I was told when the truck arrived to our new house in CO. \n\nAs I was unpacking, I found items missing - a Kitchen Aid 6 quart mixer, and a brand new Vita Mix in the box my mom had purchased for us as a gift.  We left it in the box for them to pack, thinking it would be easier for them to pack.  Also missing was a $650 leather purse, removed from a container and taken out of its dust cover.  It had only been used a few times so it still looked brand new.  Another purse had been put into the dust cover in its place.  There were also quite a few damaged pieces.  We purchased FULL coverage so I was under the impression everything would be covered.  WRONG!  I was told, since we did not check off all the boxes as we moved in, there was no proof the missing items were on the truck.  We had the whole truck, now could they NOT be on the truck?  Unless of course they never made it on or came off between AZ & CO? So I could take a settlement that would pay for one of the items (what it would cost to go to mediation) or we could go to mediation.  Well, the packers packed them, the movers put them on the truck, so what happened to them?  Or did the packers pack them, or did the movers put them on the truck?  That's the question.  \n\nNo, I was not at home the whole time - I left for lunch & dinner a couple of times, for the movers & packers!  I could not watch both packers all the time because they were in different parts of the house.  But why would I, I didn't suspect them.  All I know is all of my cupboards were bare when I left, except for the kitchen drawer they missed, which the driver had to pack.\n\nThe damaged items were all fixed, except for an electric frame - which was working and displaying when they packed it.  We were told that electric items get tossed around during shipment and therefore are not covered.  So now we have a $150 electric frame that no longer works and they will not cover, even though we purchased full coverage.\n\nWarning - have someone watching the whole time while items are being packed & loaded. Have extra people when the truck is being unloaded.  One with the truck to direct (where my husband was required by the driver to be), one in the house to \""place the furniture\"", and two extras to \""check off\"" all the boxes so that you know whether or not everything was received. \n\nEven then you will not know if items were or were not put on the truck that were supposed to be packed and put onto the truck, like my mixer and Vitamix.  I didn't bring them, I have the receipt and warranty registration for the Vitamix and we have pictures, but I was told that did not count.  \n\nConsumer Beware because the great customer service I was promised is non-existent.