content: Venetian = beautiful rooms + horrible Parisian service \n\nFor our 11th anniversary we decided to spend a couple of nights in Las Vegas at The Venetian which both my partner and I have been hoping to stay in since it opened.  Maybe having high expectations of a luxury hotel was a mistake?  If you think the management of the hotel is going to give a damn about your time or comfort, think again.  PLEASE stay somewhere else.  We should have read the other reviews before staying here and we can say we will NEVER be staying here again.  Your money is not welcome and whatever so called efforts made to make amends are not really worth your time.\n\nArrived Friday night, waited in line for over 40 minutes in line to check in.  The front desk clerk was very friendly.  However, we get to our room and the keys wont work.  My partner went back to the front desk to have new key's assigned.  I waited in the 11th floor lobby.  \n\nHousekeeping was delivering some items to \""our room.\""  I ran over and asked to be let in, the housekeeper was very rude and told me to \""Go away the room already has people in it, it's not your room.\""  I tried explaining, even showing the folder with the room number clearly written by the front desk clerk.  She turned her back, ignored me and walked away.  \n\nI texted my partner telling him that the room was occupied by other guests.  He had received another set of keys for the \""occupied\"" room so he had to go back and wait again to speak with the FOH manager.  For their error we were given a $50 credit to dine at any of the restaurants at the hotel.  So an hour and a half after we arrived we finally get a room.  The room is VERY nice, I can say that.  It's clean, and beautiful. \n\nMy partner has over 25 years experience in IT and we were unable to connect to their \""free wi-fi internet\"" service.   \n\nWe woke up late the next morning and left the room around noon.  We placed the card in the key slot indicating that we would like our room cleaned and decided to eat at the Grand Lux Caf\u00e9 to use the $50 credit we were given.  We are in Las Vegas, if we had wanted to eat at a Cheesecake Factory we could have done so back home.  The Grand Lux Caf\u00e9 is owned by Cheesecake Factory.  The menu is Cheesecake Factory fare, not impressed with the menu or the food but felt we deserved to use the credit we were given.  Tried to charge the meal to our room, it was declined.  Had to speak with the waiter several times and explain the situation.  It took him over 40 minutes to call the FOH manager to get approval for the credit.  Sitting in the Caf\u00e9 for over 2 hours was not part of our plans.  So far over 4 hours in less than 24 hours of our romantic trip away was spent WAITING for their errors to be fixed.\n\nWe did some shopping and came back to our room at 7pm.  The room had not been cleaned.  We called the operator and asked for housekeeping to come and at least make the bed and exchange towels.  Took them another hour to get someone up to the room to take care of the basic housekeeping.  Once the room was cleaned I went down to speak with the FOH manager again.  Explaining the repeated crappy service we had been given and how much time we had wasted waiting for them to fix their mistakes.   She offered us another $50 in dining credit.  I explained we didn't want credit if we had to go through the same issues as we did at the Grand Lux, that dining credit was not really something could use.  She told me gruffly that \""sorry, that is all we can offer you so you can take it or leave it!\""  Awful, awful, awful people skills and this is supposed to be a LUXURY hotel?