content: Summary:  Beautiful hotel, highly error-prone staff. \n\nIt is rare to find a hotel as beautiful as this. The look is very modern which I happen to love. It has a decent gym, which is also rare for a hotel. There is a very soothing bar area with live, gentle jazz music.  The staff are very professional in demeanor and friendly.  This COULD be an awesome place to stay. \n\nI experienced the following over two stays:\n\nI arrive 11pm, exhausted from travel, only to be told that the hotel is full.  The only room they have left to offer me is half a \""parlor\"" room. I was given a SOFA BED to sleep on. I had made the reservation several weeks prior, with guaranteed late arrival. \n\nI get to the room and the electronic key does not work. I call the front desk on my cell phone and wait in the hall 20 minutes half asleep for a guard to show up. His key does not work either.  \n\nOk, this kind of thing happens sometimes at the best hotels, right?  \n\nI gave a shirt and slacks to laundry. That evening I receive someone else's underwear instead of my own clothes. \n\nI gave a pair of jeans to dry clean, specifying not to wash because they would shrink. Well the jeans arrived that evening no longer my size.\n\nA pattern develops.\n\nOn the third night, around 11pm a large heavy set man knocks at my door. He claims to be security but show no identification.  He wants to see my id.  Highly suspicious, I don't open the door and I slip my gym copy of my license under the door. Later he returns with police and insists I accompany them to the front desk. Later they apologize for the error.  What were they were thinking?\n\nA waitress in the bar area ignores several requests for menu and a drink over a 20 minute period. The bar area has maybe half a dozen customers at the time. \n\nA gym attendant wants you to sign in but has no pen. \n\nThe \""weather report\"" button on the phone gives you a recording describing YESTERDAY's weather.\n\nEtcetera.\n\nBottom Line:  Stay here for the serenity and beauty of the decor, but you will need the patience of a saint!