content: On 9/2/13 my wife and I went to the Chandler Mall Sears to buy a tool set for our sons birthday. We selected the set we wanted (no assistance from the staff). I carried the ~40 lb box to the checkout counter. We had parked near another entrance so I left my wife to check out while I moved the car. I didn't think I'd have to ask the checkout clerk to help my wife get the box to the curb. but sure enough when I asked my wife if the clerk helped her she said no. When the checkout process was complete he turned his back to her and sat down on the counter. That is where I found him when I went back in and ripped him a new one in front of other customers. We then contacted the department manager named Veronica (the same one mentioned in another review here). Veronica was of no help and in fact her attitude made me realize the store management is the problem. They do not care if customers are helped or walk out happy. I'm not sure where they think this strategy is going but my guess is it will take Sears out of business.