content: I walk on a Sat morning at 11am for a retouch on my ombre hair. I had it blonde already and the lady first told me to wait I did. She then came back got me started put foils on which I think she wasn't going to do bec my hair was already light. I show her a picture and ask her if thats how it was going to look a few times and she keep telling me yes. Long story short after3hrs or so she remove the foils and wash my hair put some treatment on it and left me there(for another 30-45mins). I got tired of waiting for her and wash my hair and I also blow dry my own hair bec she was busy with 2 other ladies. My hair was horrible YELLOW AND FRY so burn, uneven tones of yellow/orange/black and red when all I wanted was a caramel ombre. I was so mad but I still just pay her after 6+hrs all I wanted was to go home so I had no energy for arguing. I did told her I didn't like it and that it was too yellow she just said it looks pretty and continue on checking me out. I do not recomment Rachel or the location on 16th st at all. I when the next day with the intention of looking for the owner so I when to the other location on 15th ave and Camelback Lorraine was awesome she immediatley address me and apologize, did a color correction. She fix my hair it look exactly how I wanted. She was really nice/caring and ask what I wanted and not wanted. She was also super fast and did my hair in about 2hrs or less. I really recomment Lorraine at the Camelback location. She also didn't charge me for the correction she just apologize for the incovenience and gave me a treatment to fix my brittle dry hair.