content: I signed up for Yelp specifically to give this review.  If I could give zero stars, I would.\n\nI've had the opportunity to stay in many luxury hotels in the past, and although there's been a fair share of hotels that have not lived up to their name/hype, Trump definitely takes the cake as far as crappy service and hideous accomodations.\n\nI stayed there for 2 nights with three other girls to celebrate a bachelorette party.  My friend had booked 2 adjoining suites through www.hotels.com and since I was flying in 2 hours earlier, she called the hotel and put my name on the reservation.  Needless to say, when I got there, my name was nowhere to be found.  When a manager was called over, he said that my friend was suppose have called www.hotels.com instead.  What the hell?  Why shouldn't you be able to call the hotel directly?\n\nI sat in the lounge for 2 hours, waiting for my friends to arrive.  When they finally did and we went to check in together, guess what?  My name had miraculously appeared on the reservations.  Of course, the SAME GIRL who tried to check me in a couple hours prior was the same one we had to deal with - and she never bothered to tell me that my name finally appeared on the confirmed reservations even though she knew I was waiting in the lounge.\n\nOther front desk nightmares: there were no adjoining rooms left but when I started to complain (loudly), suddenly one opened up.  It took the girl 20 MINUTES to check us in.  No joke - I was timing it!  When we checked out, they messed up on BOTH our bills.  And charged us a RESORT FEE PLUS TAX for each room, each night we stayed.\n\nOn to the rooms.  Talk about run-down and disgusting.  Let me just list a FEW things that were broken: alarm clock didn't work, closet door wouldn't open, remote control was broken, mattress was too small for the bed frame so our comforter kept sliding down into the huge gap at our feet, and our padlock didn't even work!  The best thing is, we got one king-size bed instead of two beds in each room.  Umm, hello?!?!  There were four of us checking in!!!!\n\nThe \""best\"" part of the stay?  Complaining (in a VERY long email) to the general manager and having her offer us a \""good rate\"" at our next stay and refunding only our resort fees.  Please!  Like I would ever stay at your poor excuse for an establishment again.