content: The worst experience I had for car rental ever. I have been using Budget rental many years (at different locations) and never had any problem.  \n\nI went to them with my reservation and showed it to the representative (Dustin). He asked me if I want different car and my answer was no. But he gave me upgrade ($31/day) without any notice. I did had question with final charge but he said the discount will show later (I had a BCD code). It turns out that I was charged for a luxury car. When I complained, they treated me like a liar. I will never do business with someone who never honor their customers.