content: I'm now a Hilton veteran and have stayed in dozens of their hotels, including some of their higher end properties.  I came to this GVC with high expectations, but was promptly let down.  Before I list the \""amenities,\"" I want to advise people that many of the reviews here are discussing the HGVC on Karen Ave, which is across a parking lot from the Las Vegas Hilton.  YES, that hotel has a small gym; yes, that hotel is across from another Hilton; NO, this hotel is neither of those.\n\nThings I appreciated:  Big, clean room; separate bedroom; Tower 2 (newer, taller tower) has nice, modern appointments; TRIPLE HHonors POINTS!!!; ample parking (fee waived due to length of stay); great gym for a hotel; game room; on-site convenience store; on strip but still quiet.\n\nThings that disappointed:  as someone else said, $8/day self-parking?  It was waived b/c I stayed 11 days, but that's still ridiculous for anyone else considering the casinos allow free parking; extremely poor service/attention from staff - more in a minute on that; over-priced convenience store; tower 1 (older, shorter tower) is quite dated and uncomfortable + non-smoking floor reeked of smoke.\n\nI could have lived w/ the above, but then I had a major issue w/ the staff, eventually involving the manager who did very little other than call and make sure I was \""OK\"" in my room.  Short of it - they pre-charged my card for the entire amount which was contravening to the hotel's policy and then said they couldn't finalize the refund w/o my bank's intervention.  Their internet didn't work so instead of fixing it, they CHARGED me for an ethernet cable, even after the huge debit from my account.  They put me in a really warn-down room in Tower 1 and my request to change rooms was ignored by the front desk until I asked for and spoke w/ the manager.  They still over-billed me in the end, and neglected to issue the promised triple points to my account, citing a \""rule\"" that I still have not found.\n\nThis was a terrible hotel experience, all due to service, and I'd completely recommend against the hotel if not for its convenience and comfort.