content: this review is from a past dining in February 2014, better late then never...\n\nfirst and foremost! great decor, location and atmosphere, It being a Thomas Keller signature restaurant at The Venetian Hotel and Casino i had full expectations, however its not what i got! and for those reasons i can rate this only 2 star based on my personal experience.   The night my Sister and I had decided to have dinner at this location, we got seated right away near the Seafood bar, 5 minutes later a couple was seated next to us. at this point we still had not received any complimentary bread & butter like most restaurants would do at the time your seated. \n\nour neighbors had received their's first in addition they were already ordering their appetizers, by this time we were barely getting our bread and drinks were being ordered. easy to notice that our service was becoming very slow and delayed on our table.  \""ill remind you we were seated first, and this couple was seated 5 minutes later, after our arrival\""  at this stage they are having their drinks and first order of appetizers were being served to our neighbors, Yet we were still waiting on our appetizers. \n\nminutes after our neighbors are having their entree's where we are still working on our first course. 15 minutes had past our neighbors are getting ready to pay their bill and go on with their night. YET, we still have not received our entree's waiter did come out and say what was happenings, 20 minutes later, i decided to call the manager on duty and explain what was going on, that our service from the time of arrival had not being going well, our neighbors who were seat next to us arrived 5 minutes later, and had already left..  at this stage i was very upset and very unhappy, that a 2 course dinner took nearly 2 hours! WTF\n\nthe food was good, but nothing extraordinary or worth the wait, meh, at this stage the manager decided to go and speak with the back of the house and all sudden 2 minutes later our waiter comes out being very applogetic about the service, and offered us complimentary desserts on the house. which my sister and I opted out! which just wanted to leave!!!!!!!!!!!\n\nThe overall experience at Bouchon was horrible service far the worst that i have received at any fine dining restaurant! there was no compassion on the staff of the serviced received, therefore for those reasons i would never come here again or recommend this to anyone. the food was not the greatest to my taste!