content: To whom it may concern,\n\n\nI have recently stayed at the Venetian for my 21st birthday. Their customer service was terrible. First, I arrived into my suite and did not realize that there was a sign on the fridge that mentions that we get charged if the beverages were removed. I removed it without knowing and put my own beverages into the fridge. Then I realized that I would have gotten charged I immediately called the front desk and they offered to send someone in to check the fridge to make sure that nothing was opened and to waive the fee if nothing was opened. The following day  I was still concerned on if anyone has shown up to see the refreshments and I called the front desk again to ask for someone to come up to check.  Also, there were many things broken in the room and a repair man came to help fix them so we could avoid and charges happening after our stay. My boyfriend was inside the hotel room all day and did not see anyone come to check our refreshments. We made another call and a person at front desk said that they will just waive the fee for us. We were not informed anything about refreshment \""restocking\"" fee.  On Sunday morning we called for more blankets and pillows at 5:48am and still did not get them until I finally tired of waiting for them until 6:45am outside my room. I went down to the front desk and tried to get them myself and finally around 7am pillows and blankets were sent to our room. Finally, Sunday afternoon someone has come up to our hotel room to check the refreshments. This was a very misleading situation because we were informed that our refreshment fees got waived. We were really confused because we have been informed that it has been taken care of. I have talked to many front desks employees and managers that were informing us that the refreshment fees would be taken care off. I am really upset with the customer service that I have dealt with this past weekend. I left to come back home still feeling unsure about the refreshment situation and my bill. I called today to try to find out how much I was billed and the front desk did not want to help me and said that they would just email me my receipt and tried getting me off the phone not answering my question. Then I have called the Venetian again and spoke to a male front desk person and explaining him the situation about the refreshments and informing him that there were the repair man and the front desk person reassuring us that we would get our refreshments fees waived. He was very understanding about our situation, but wanted to run through the manager. At first the manager stated that I was informed many times about the $50 restocking refreshment fee, but that is totally false. They argued that they have it on their notes that I was informed. Then they tried to say that I stated that I had the drinks in the bathroom. I have meant that the drinks were my own beverages in the bathroom. I am very upset with the way Laurie/Lauren the manager that refused to waive the charged and hung up on me when I asked I wanted the person's name that made the note that was informed because I wanted to get them fired. What kind of service is this? I had to call back and ask for her again and tried to get compensation, but she insisted that she was not going to waive the fee and that was that. I am very upset with the Venetian and the way they handles their customers with their policy and their miscommunications. I want to request if there are any taped recordings of my phone calls with the front desk because the manager I had spoken with had claimed that I was notified on every conversation concerning this matter and claimed that I had made statements that allegedly admitted \""facts\"" that I had never said and the contradictory reasoning that was used to deny our claim.  This experience has been a complete disappointment to me and my guests.  I have never been this upset to make a formal complaint, but based on this experience, I will be making sure that neither myself nor anyone that I know will ever be staying at this disgraceful hotel again.