content: I wanted so badly to love Sushi Roku... but alas, poor service has ruined an otherwise wonderful restaurant.  But there's just no excuse for bad service in a high-end, expensive Vegas restaurant like this. Not when there are so many other amazing restaurants to enjoy.\n\nThe first time I came here, we were promptly seated at the sushi bar, where we just sat... forever... with nothing.. no drinks, no water, no menu. We looked uncomfortably around wondering if the restaurant was really even open yet. I finally had to awkwardly ask the sushi chef if we were supposed to order drinks from him (which is normally bad etiquette in a sushi restaurant, as the chefs only make the sushi). Finally a waitress showed up with menus and took our drink orders. And at some point later in the evening, those drinks finally found their way to us.\n\nIn sharp contrast to the incompetent waitress, the sushi chefs were AMAZING. We ordered several of the high-end specialty sushi rolls (at about $26 a roll), and what we received was as delicious as it was beautiful. My favorites were the Titan roll, which was like a piece of art, and the Katana roll. Everything was so fresh and tasty.\n\nMeanwhile, we finished our drinks and ordered a second round. Once again we waited.. and waited... and waited. Keep in mind, there wasn't ANYONE else in our section... the restaurant was not busy at all, the bartenders at the bar looked bored... yet we waited and waited and waited some more for our drinks. By now, we had already finished the meal, and honestly, probably even digested it already. Once again I had to awkwardly ask the sushi chef for help. Only this time I asked for a manager (after explaining to the chef that he had done nothing wrong!).  The manager apologized, and soon we had our drinks. But really, we didn't even care at that point because we were ready to leave. Then I was shocked when I first received the bill, as nothing had been comped, but later when the slip came for me to sign, I found that he had comped the drinks and some of the sushi, so at least there's that.\n\nIn our most recent trip to Vegas, we decided to give this restaurant another shot, since we liked the sushi so much. This time we sat at a table with a great view of the strip. I really liked the decor of the dining room, and felt quite comfortable there. But once again, the service disappointed us.  The first item we tried to order was the Oyster sushi, and were told they were out.  Next we tried to order the Spanish Mackerel sushi, and were told they were out of that too. Finally we ordered some rolls that they did have... and the waiting began again. As more and more time passed and we still hadn't received our sushi, I realized that this restaurant just has fundamental service problems. The waiter apologized and explained that sushi chefs were \""slammed,\"" but really, there's just no excuse for that when you are paying $26 a roll. We had tickets to see a show later, and I was starting to stress about whether we were even going to make it on time. I was also annoyed when the waiter gave us only a little bit of wasabi and ginger, to share, and then he even took that away partway through the meal!  I had to ask for more.\n\nI think this restaurant has so much potential, and I really do think the sushi here is very good. But bad service just ruined the whole experience for me. If it weren't for the great sushi and wonderful view of Vegas, I'd definitely be giving this restaurant only one star. Later in this same trip, we ate at Blossom in the Aria hotel, paid $20-$25 per entree, and had some of the most amazing service we've had in a restaurant. When you are in Vegas, you want to have fun and be treated like a king... and Sushi Roku just didn't do it for me. So disappointed.