content: First, Lisa R. from customer service who contacts everyone, last time you contacted me due to an unauthorized procedure at another Banfield, after you said to \""call us\""--your response was \""and exactly what do you want us to do about it? You got a free procedure\""--so don't bother with a response.\n\nI went in about two weeks ago, and spoke to Allie.  She quoted me $108 for a spay, double if she was in season, plus $12 for a rabies and about $40 for an office visit. Great.  Booked.\n\nToday, I brought my pet in before work--and the bill was $170.  I asked for them to check that again, and they did--bringing back a bill of over THREE HUNDRED DOLLARS!!!!!  $384, I believe.\n\nNearly $400 for a spay for a dog not in season, and a rabies shot, NOT including e-collar or pain meds (had my own).\n\nExcuse me?\n\n\""Oh, when they're over 6 months old, spays are much more.\""  The poor girl behind the counter was being death-stared.  I was told $108. She said I had been misquoted, and that if she was under 6 months it may have been.  Um...I told them she was NOT six months, and on the paperwork alone it says 8 months.  This is a 45 pound dog, not a full grown lab. AND when Allie had talked to us about that \""wellness plan,\"" we had thoroughly gone over numbers so it was NOT a misquote. Someone is yanking our chain. \n\nI was told the manager would not be in till noon. At noon, no answer. At three, I was told she was out until tomorrow.\n\nNever again, and I am sharing this with every single source I can. Be careful and check and double check. Banfield is a rip off.