content: The thing about Essence is the food is wonderful but the service is awful. Although its a French inspired restaurant, I don't like to be treated like a \""stupid American.\"" Every time I go there I thoroughly enjoy the food, but I generally wait 30 minutes for each dish, and I have to expect to be treated poorly. Today I went to Essence with my mother who ordered a bowl of berries, after paying for them and waiting a half hour they brought out a bowl of pineapple and grapes. My mother kindly told them that she ordered berries and requested to have the order fixed. The waitress took the plate away, and we were rudely approached by the owner, who told my mother she did not order just berries and that my mother was wrong. The owner refused to give my mother berries, so she asked for a refund. They did give her the money back, but it was done in a very rude tone. When you think about what makes restaurants great, you often take in the whole experience. The service is always important. Essence needs to learn that service is everything. Good food only keeps people coming back for so long, and after a few more bad experiences there I don't think I will go back either.