content: The two stars I gave are solely for the hotel, yes the hotel that's made of concrete and stone, I am giving the humans ( I don't even want to call them employees because obviously they all hate their job ) a big fat ZERO star.\n\nThe hotel is right behind Encore and Wynn, room is nice size and comfy. Its okay that theres no casinos inside. but there's NO soft music playing in the lobby neither. \n\nThe PROBLEM, though, is the attitude of the staff, the entire staff. I stayed twice for 8 days total, I believe I met them all. I stayed at Wynn, Bellagio, Mandarin Oriental and Aria before, their smiling, caring,  going-out-of-your-way service I was used to.  Here, it seems that they also go out of their way ---- NOT to be nice. \n\nChecking in, I didn't expect Royal Resort to say \"" Welcome\"" \"" what's your plan in Vegas\"",  Perfect! I didn't get any! I got \""Hi\"" \"" Your room number is #\""\n\nChecking out, I didn't expect them say \"" thank you\"" \"" How was your stay with us?\""  Great! I didn't get any neither! I got \""Bye\"" if I was lucky!\n\nThey don't smile, AT ALL.  They don't tell you anything unless you ask ( wifi info, shuttle info). When I asked about shopping outlets, the guy gave me two brochures, yeah, that's his \""answer\""...  When I pushed further \"" which one is good? What's the difference btwn the outlets\"", he said STONE FACED, \"" I don't know what you like?\""  WTH?\n\nWhen I said to one of the girls that I had a bag in the storage room, this is how she acted --- she silently walked to the room, unlocked the door, leaned on the door ( unprofessional!!), watched me to carry my own bag, with NOT a single word. I felt compelled to say \""Thanks\"", guess what's her answer?\n\n\""Hmm\""\n\nThey must have a contest running in the hotel about WHO speaks the least words, smiles the least WINS a HOT DOG or sth!