content: I used to love Southwest Airlines but lately they aren't getting it for my travel.  While they used to tout being one of the most on time airlines now I cannot remember the last time I was not delayed.\n\nI really like their gate attendants, flight attendants, and their whole philosophy on flying BUT if you cannot get me their on time then I can't continue to use you.  Because Southwest stacks their flights so close if one flight is delayed you are almost guaranteed to miss the next one.\n\nUnfortunately the last 5 flights I have had with them have been either delayed or canceled.  I cannot use them for business any more because of the importance of being on time so I only use them for the short hauls and family trips.\n\nThe one good thing I can say is that when I called their customer service, they owned that they have had some issues with their on time performance and that they are making changes.  They were very friendly and said they wanted to earn our business back SO I hope that I can update this review later on and say things have improved.