content: Honestly QualPro, Some of the stuff I really liked in the book. But as soon as you began to belittle my intelligence by telling me that I need to have a PHD in Stats, and rank in the 90 th percentile in the GRE. Then you lost most of my interest. Why don't you STOP belittling everyone else to sell your process. Lean and Six Sigma are all good. ANY processes that drives continuous improvement (including yours QualPro) is a good thing. Is yours better than everyone else's? who knows? BUT I do know that you don't need to bash ever other CIP process or method to make you feel good. Focus on what you are doing, and if it is good it will be accepted and used, but the fact that you feel like you have to bring down others to build yourself up is pathetic!