content: I have been a full time mediator for seven years. Before that, I was a litigator. At times, I utilized Mr. Krivis' expertise as a mediator. I recall thinking: "This man's an alchemist. He settles all of my cases, but does so in a different way each time. He truly is an improvisational genius." Now, through his new book, Krivis gives me some insight into his practice. This book should be required reading for anyone currently mediating the litigated case. It should also be read by litigators. The analysis sections at the end of each chapter provides a wealth of information for sorting out differences of all kinds. Don't wait for the jury, ladies and gentlemen. The verdict is in: Krivis is a master mediator with an inpired approach to conflict management and resolution.