content: I paid the close this absurd price for this chair b/c of the reviews and b/c I have to spend lots of time in it. Within months the pneumatic device started failing. Today it failed completely. The closest location to make the repairs needed - replacing the device - is about 30 miles from my home and will cost about $100 plus labor. There are many excellent office/desk chairs on the market now and with the economy what it is, it is absolutely not necessary to spend this kind of money and doubly so, when you will have to pay 15% of the original price of the chair to get it fixed. I will spend little more than that and get a new chair. Note to Herman Miller: There are few businesses around that will spend this kind of money for your chair. You may want to re-think your after purchase customer service.