content: I purchased this item last year. The first one wasn't even completely assembled. The water leaked out all over the counter and floor. My husband took it apart and the hoses weren't attached. It made ice once and I returned my new unit to Sunpentown for another. That one worked for several months without a problem. Then the "needs water" light kept coming on and it would not make ice. I did just read on another site review that if you tip it backwards, sometimes that will help. They should enclose that info in the instructions. I finally gave it away on freecycle. I love the concept of this appliance, but would like to find one that worked without have to do rocket surgery.