content: This book talks about the importance of communication skills. It is full of helpful ideas that will help you and your business. We often don't realize that we spend the majority of our day communicating -- many of us need to improve this skill. This book teaches the importance of simple language while also guiding our words into the next century with the importance of recognizing "politically correct" terminology. This book will help you to communicate more effectively in today's marketplace. It is a fabulous and informative book!