content: Although the book covers quite a bit in its 250-some pages, it lacks serious substance. While it motivates those in the administrative field to take charge and harbor an invincible positive attitude, it offers little direction or guidance beyond that. Noted in the Acknowledgements that the book was a 35-year work in progress, it shows. Many sections seem brief or entirely cut off with no direction or conclusion and the book flits through sections with no clear path. There's a lot of build up and no real answers to the questions that plague those in this profession. The entire book left me wanting to know more, but not giving me a whole lot I didn't already know.