content: This vacuum is compete junk. After owning it less than it for a month my wife and I had it into the Hoover service center 4 times. The store technician said, in not so many words, that it was complete junk and they have nothing but problems with them. So when I asked about the warranty that I had officially registered through their website, the manager told me that the company had been restructured and that I should just purchase a better model. So when I ask to return the deffective product and get credit towards a better model, he informed me that the only credit would go towards the standard retail price and since they were already having a holiday sale, the credit he could giive me would not benefit me at all. I would recommend avoiding this model and Hoover's all togethr if possible. Their warranty is worthless and their service centers basically told us that since the product was junk to begin with, there isn't much that they could do for us.