content: This is simply the best book I have ever seen on World Class Manufacturing. It explains the concepts in simple terms, using a short story that anybody can grasp. All the world class concepts are here: jit, error-proofing, rapid build, etc. The book also has a terrific glossary and explanation of world class manufacturing terms. Again,the best I have ever seen. And it has a great reading list for people who want to go into more detail with longer and more technically complex books.