content: I purchased this MP3 player thinking it was a good purchase. Boy was I wrong. Creative Labs tend to have glitches whether it be computer hardware, software, or other products like this one. Now having problems with the product is one thing, but customer service is lousy and they could give a rats [...]. Also when I ordered seperate batteries from their online store they mentioned AFTER I purchased their product that it was going to be delayed for an extra month. My MP3 player stopped working after 3 months, I did get it to work again. Two months later the screen told me I had hardware problems. OK, so I download the drivers that is supposed to fix the problem, no go. Oh, and I forgot to mention that I am working in Eastern Europe at the time so it makes matters even better trying to get ahold of them via phone.Save yourself some frustration and get something better. iriver maybe? Just stay away from Creative Lab products.