content: This book may be OK if you've just been put in charge of an intranet and have never used the web before. If you have spent more than a week surfing the internet in your life, you will feel, as I did, that this book states and restates the blindingly obvious ad nauseum. I actually failed to finish this book, I found it so terribly dry and unenlightening. Another thing that really bugs me about it is that the authors pose question after question, but never really supply an answer. Sometimes they make tentative suggestions that this-may-work-then, but never many good examples. They also reference screenshots of one little area of a given website, but this doesn't work because (if you believe the basic premise of the book) a website is a coherent item, not a distinct set of pages. Therefore highlighting specific elements of a website out of context is meaningless. Better spend your time surfing the web and thinking for yourself why some sites work and some don't.