content: I purchased this breadmachine as a new item and it came with the top & sides scratched and the side dented. I called and Amazon sent a replacement which was in almost the same condition. They said there was a problem with their ordering. When you select a certain item number it's pulling it as reconditioned. They hope to have it fixed in a week. I'm not sure if they even know what they are talking about. I'm looking elsewhere for the same model.