content: The new mixer we purchased did not work right the first time we tried to use it. It would only run on high speed and would shut off with in a couple of seconds each time we turned it on. I called the Kitchen Aid No Hassle Warranty phone number and with in a weeks time we had a new mixer and prepaid shipping for the old one back to the factory. The new mixer works like a charm and is everything we wanted it to be. It has power to spare and will last a lifetime I am sure!Our disappointment was, about two weeks after we purchased the mixer Amazon came out with a twenty dollar lower price. Many places such as Walmart have a policy, that with in a certain time frame, if they lower the price of an item, they will give you the difference. This is not Amazon's policy.