content: My other oven element burned out after about 6 years of daily (and sometimes 2 or 3 times a day) use. I loved the oven, so I searched for another one just like it to order.My old one came with 2 racks, this one only had one when I received it, but two were pictured on the side of the box.This one had been treated very badly before or during putting it in the box, because the handle was badly bent. No amount of bending, and twisting will straighten it.This oven also doesn't heat as it should. You have to set the temperature at least 50 degrees higher than the setting you really need.Bottom line......I will not order another Rival product.