content: I bought mine last year and was very pleased with its looks, size, controls, ease of use, and quickness to steam. It is, as others mentioned, noisey. I had to move it out of my bedroom because of noise. I unboxed and set it up in early November and now it intermittently shuts down for some reason and has to constantly be reset. I did the whole troublshoot menu i.e., cleaned though it wasn't dirty, even cleaned off the metal the contact points of the power module. The company will probably fix or replace it I pay for shipping both ways (thats like $20 both ways). Someone on here mentioned that they charge a fee to fix it? Anyway, its not worth the hassle. I don't recommend this machine.