content: Great looking, excellent feel to the controls and yet I urge you to stay away! I returned the first one, which became unrecognizable in Windows XP, and the software utility that came with the unit didn't really do anything at all, though every time it "claimed" to have repaired successfully. Once frozen, it could not be re-formatted, and the reset button didn't do anything except cause the device to continually restart with a "failed to initialize" error...So I had the replacement for a week and the same thing happened again. One minute it works and the next it's all over!As far as I know both of the ones I returned are still in a reboot loop, it never stopped. Also, no bookmarking feature for the Audible books, creating playlists was lousy, the docs are nothing but an advert...what can I say...there is no excuse for a company to market a device this poorly tested. Perhaps it will improve, but as for now it's absolute junk.