content: I purchased the player as a gift needless to say after about a month of use the machine stopped working. MP3's would play for a short while and just freeze the machine. The switch would not power down the machine and I would have to remove the batteries in order to reset it.I have had nothing but several weeks of emails with customer support and have finally received a replacement. Only trouble is this replacement does not work at all. It does not even switch on.For those of you who may doubt the bad reviews here, I suggest you also look at ...the Better Business Bureau for some insightful customer frustrations