content: I have never entered a review before, but this book was so bad I had to stop you from wasting your time. I tried to enter a 0 rating but I guess 1star is as low as you can go. The reviews were mixed, but I bought this book anyway because I run a call center and I thought perhaps that would make it more interesting for me. Total waste of time, can't believe that the type A in me wouldn't just let me quit half way through. I kept thinking the "real" storyline was yet to be introduced, or maybe some interesting plot twist was coming. Boring characters, unrealistic scenarios. I will never read another book by this author.