content: It is unreasonable that a $4.01 book have a delivery charge of $23.98 added to the order without prior warning. Even more unreasonable is the statement: 'This portion of your order is being prepared for shipment and cannot be canceled or changed.' This statement appeared immediately after the order was placed, making it impossible to cancel this order. The order was placed on Boxing Day and clearly nobody was 'preparing' the order for shipment within less than five minutes of the order being placed!