content: The book reads easily, partly because most of what it has to offer almost everybody already knows. That being said, there are some worthwhile thoughts embedded in it, and it can be read in an hour, so there's not much to lose.My biggest problem with the book is that Miller's impliicit definition of "personal accountability" is not distinct from responsibility and therefore loses all of its power, especially as a business requirement. Yet, the subtitle of the book is "practicing personal accountability at work and in life", and, sorry, you can't practice accountability if you don't know what it is...Oh, and the phrase "personal accountability" is a redundancy -- there is no accountability other than that which is personal.