content: I've read this and another of Diana's books and she is very thorough and knowledgeable in the administrative and entrepreneurship fields. Throughout reading the book, I felt very motivated and cannot wait to get started on my venture of starting my own VA business. Prior to reading this book, I was not confident I would have the ability to actually start my own business. However, that completely changed after reading and studying this book. Its a must have for anyone considering the VA business. Its also a must have for a resource after the fact. I can just picture myself keeping this book and the workbook on my office desk at all times once my business has started!Thank you, Diana and Kelly, for the wonderful motivational and thought provoking book!