content: This shoe rack has good intentions, but doesn't live up to the expectations. When it arrived, I put it together, per instructions, noting not to tighten the plastic holders too tight of they would break, needless to say, they broke and had to call the company to order new ones. They arrived 3 weeks later (free of charge). The replacements were gently placed on the shoe rack, but I'm just waiting for them to pop off. So far, so good. If I had it to do over, I would choose something else.