content: I bought a Horizon CST3.5 Treadmill in 2006. Now it's broken. Horizon Fitness contracted his customer support to another company. That company charged me $99 upfront just for someone coming to my house to look at it. Then the guy who should come gave such hard time to make an appointment. He almost want to come to my house next year. I spent more than half hour for just set up an appointment with him. My money is already gone. Otherwise, I would rather to buy a new one instead of suffering from this guy. Don't ever buy from this company again. Next could be you!