content: After a little over a year my Zen Xtra has stopped playing sound. Everything else works it just appears to be a faulty headphone jack which is a common problem on Creative's players. On a dinky $30 portable I wouldn't expect much but on a $300 device this is just unacceptable.Their warranty period and customer service is a joke. Go have a look at their forums. Stay away from Creative products. There are other alternatives out there.