content: For those managers who are looking for a clear, logical approach to improving your organization's performance this book provides a concrete way to get there.Stiffler's well thought out approach to driving performance makes absolute sense and is clearly described with well written analogies and examples from real life.It gave me a number of concepts I had never come across before and made me change the way I think about how to motivate an organization to work together toward common goals more successfully.If you read this book, you will be glad you did.