content: I purchased this digital photo a frame as a gift. The plan was to download pictures and music stored on our computer to the frame. I read the vague instruction manual and after attempting to use several different USB cables I already had in my home I called customer support to get assistance. After two messages and three days later, with a combined wait time of over 90 minutes, I was able to speak with someone from Coby. I was told that since this model didn't come with the "special" USB cable I could order it for $8.00. It wasn't the price that was bad, it was the time it would take for it to arrive, approximately 6-8 weeks. Time I did not have since it was a gift. Long story short - I was unable to present the gift the way I had envisioned because there was no cable. The USB it requires needs the two ends to be the same size(most have a small end and a large end).- Poor customer support- Contents not adequate