content: I have order THREE of these in the last two weeks trying to get ONE that actually wasn't damaged. The first one arrived Christmas morning with a BIG dent in it. The second one arrive with a dent AND had CRUMBS in it! The third one just arrived -- and you guess it - was DENTED and had dust and dirt in it! I give up! Amazon has a SERIOUS quality assurance problem with these units! I would STRONGLY suggest that if you really want this Bread Machine that you wait until they get another "batch" -- or find another retailer.