content: Mr. Pyzdek treats the subject of organizational leadership, team make-up and team management extensively. He provides good suggestions for the groundwork of Management's role in Six Sigma. I found the section on training and education a good reminder chapter for infrequent trainers. The Principles section merely glossed over the essentials of Six Sigma philosophy. I found the Mikel Harry book much more helpful in this arena. And finally, I think the three chapters on Six Sigma Methods were arranged in a manner that makes it difficult for someone to know when to apply such tools. It does make a good second source to Breyfogle's excellent book on the Six Sigma tools.