content: Everyone in our IT department that has anything to do with our products SDLC had to read this book. At first I was a little reluctant since it was "required", however, the book is a very good read. It was easy to understand and a pretty quick read. The author used plain English and broke down anything that might be new to the "usability newbie". If you are looking for a book to get you started trying to do a little usability testing yourself, then this book is for you. However, if you have some usability experience - this book is probably a little too elementary for you.