content: I am so upset about my coffee maker. I received it for a gift in 12/09 and for the last six months, it has randomly shut off, made inconsistent sized cups of coffee, and required me to become very creative with how I get my morning cup of coffee. I have descaled, I use bottled water and I have cleared the pin on so many occasions - I feel like a Keurig repair man. Nothing is worse than having to scream for your coffee in the wee hours of the morning. I had high hopes and the quality is sub-par for such an expensive coffee maker. The web is filled with discussion boards of the same complains and it is my understanding that Keurig is "surprised" with every phone call to their customer service. Wish I could recommend the machine (as I did to many people when I first got it) but it is NOT a good purchase. Lasts about six months on average from what I read on the web.