content: After having this elliiptical trainer for several months I must say I am very dissapointed with this product and this company. After a month there was a problem with one of the pedals. I called the service line because it is under warranty and the company never answers calls. I was "on hold" waiting for the next availbale operator for over an hour. I finally decided to give up and leave a message and an operator did not get back to me two days! Finally after another week Merit did send a technician. The problem was fixed for about a month until the same problem reoccurred. I called Merit again, waited days for a call back, only to be told that my machine is no longer under warranty and would have to pay for all further repairs.This company has no customer service and their products are substandard.