content: I've had a variety of netgear products over the last 3-4 years. I've generally been pleased w/features and functionality.Up until recently I've never had to draw on netgear tech support. However, after a year of working fine one of my firewall/routers went "kerplunk." All the signs point to a hardware problem. So I contacted tech support realizing that I'd have to go through the usual rigamorole (sp?) to get an RMA.However, despite a very detailed email description of the problems and the various things I did to try and fix them (firmware upgrades/reinstalls, hardware resets, etc) the tech who answered me told me I'd have to contact them through telephone support.Currently (11:10 PM Eastern Time, 29 July 2003) wait times for tech support are in excess of 140 minutes! That's unacceptable.If you are lucky enough to never need tech support, or to have an item repaired/replaced then netgear is a fine option. Otherwise, buyer beware!