content: So I got this as a christmas gift one year and was very happy with it. It's a great mp3 player with a good navigation menu (much better than a sansa or an iPod), good features, and great sound quality. It was all I just perfect for about the first year. Thats when the problems started. One day it froze up, but I reset it, no problem. About two months later it froze again. And again. And again. And again. Lately it won't even turn on long enough to hit the play button before it freezes. As one could imagine, it's completely useless now. I'm looking into replacing it with either a Sony Walkman or a Creative Zen (the new one, not a Zen V) and I hope whatever I decide on will be more reliable. Overall, I would not suggest this to anyone, because even though it seems great, the reliability of the software leaves something to be desired.