content: This book is OK at best. I was looking specifically for some guidance in process definition and had high expectations for this book, especially because it's published by Addison Wesley. Unfortunately, I really didn't get much out of it. There's one thing, however, that just about drove me batty -- Caputo spends a great deal of time developing "striking analogies to dance." I found this rather useless. As a typical software professional, am I expected to gain insight into the items being presented with the help of a comparison to an unusual profession? Analogies can be used to aid understanding when the analogy maps the new concept onto one the audience is already familiar with. The space taken to make the constant comparisons could have been better used to provide additional annecdotal evidence.