content: I should have paid more attention to the title. It's called "Administering" SAP R/3 and not "Customising". It explains how to use the different SD functions not how to implement them. Unfortunately, it cannot be recommended to users either because it is too technical and does not explain things in a comprehensive manner. There are some books that emphasise the business process and help you decide how to implement this in SAP. This is not one of them. This book is smack in the middle of a no-mans land. It's no good for customising, no good for users and no good for planning business processes.I totally agree with some of the other reviewers. Your better off with the online documentation.Save your bucks. Don't waste them on this book.Incidently, if your looking for a book on SD customising, I can recommend "Implementing SAP Sales and Distribution": 5 stars!