Update app.py

app.py

@@ -44,11 +44,17 @@ def get_content_score(text, top_intents):
 
 def generate_reply(input_text, intent):
     prompt = (
-        f"Write a professional customer service response to the following customer request: '{input_text}'\n"
-        f"The request is related to: '{intent}'.\n"
-        f"Start with a polite sentence, then provide a clear solution, and end with a kind question offering further help."
+        f"You are a telecom customer service agent. Based on the customer's message: '{input_text}'\n"
+        f"The detected issue is: '{intent}'.\n"
+        f"Generate a reply in 3 short sentences:\n"
+        f"1. Start with a polite sentence showing understanding.\n"
+        f"2. Offer a clear, actionable solution to the issue.\n"
+        f"3. End with a short, friendly question offering further help.\n"
+        f"Each sentence should be no more than 100 characters.\n"
     )
-    return text_generator(prompt)[0]['generated_text']
+    result = text_generator(prompt)[0]['generated_text']
+    cleaned = re.sub(r'(\. ){2,}', '. ', result)
+    return cleaned.strip()
 
 # UI
 st.set_page_config(page_title="Customer Support Assistant", layout="centered")