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-"When a customer inquires about the price, how should we guide them before providing a quote? Here��s the approach:","1, Determine the Purpose: Ask the customer about the purpose of the car purchase. Is it for personal use, dealership, or another purpose?||||2,Confirm Requirements: Clarify the customer's specific needs, such as the car model, production year, color, and whether they need a four-wheel or two-wheel drive. Inquire about any additional options or accessories they may need.||||3, Verify Charging Needs: Proactively confirm if the customer needs a portable charger, home charger, or fast charger.||||4, Provide Evidence: Showcase evidence of your reliability, such as your export records, container loading photos, and documentation photos.||||5, Inquire About Import Policies: Ask about the import policies in the customer's country to ensure compliance and smooth transactions.||||6, Discuss Shipping Conditions: Discuss the current shipping conditions, including timelines and any potential delays.||||7, Invite to Video Meeting: Schedule a video conference to present the quote and discuss details in real-time.||||8, Invite for an In-Person Meeting: If feasible, invite the customer to visit your company for a face-to-face discussion and collaboration.||||9, Provide the Quote: After gathering all the necessary information and ensuring mutual understanding, present the customer with a detailed quote.||||This structured approach ensures that you thoroughly understand the customer's needs and can provide a tailored and professional service."
-"When a customer complains that our price is too high and mentions that someone else is offering a much lower price, here's how we should respond:","1, Reconfirm Customer Needs: Reconfirm the customer's specific needs, including the car model, production year, color, options, and accessories. Ensure that our quoted product matches the customer's requirements exactly.||||2, Emphasize Value and Quality: Inform the customer that our price is indeed one of the most competitive in the market, and we provide a quality guarantee with our products.||||3, Address Concerns About Lower Prices: If the customer still insists that our price is too high, explain that while they might find lower prices elsewhere, it��s important to be cautious. Some companies in China may lack the reliability and commitment to fulfill agreements, which could result in greater losses and risks for the customer. Encourage them to carefully consider whether it��s worth taking such risks for a slight price difference.||||This approach not only reinforces the value of your offering but also highlights the importance of reliability and quality assurance."
-"If a customer doesn��t respond after receiving a quote, here��s what to do:","1, Understand the Customer's Decision Timeline: Recognize that each customer has a different decision-making timeline. If they are not ready to purchase, they are likely to read your messages without responding. However, understand that they have indeed seen the information you provided.||||2, Stay Top of Mind: When the customer is ready to make a purchase, ensure that you are at the top of their mind and the top of their list.||||3, Regular Updates: Regularly update the customer with new models and pricing information. Follow up consistently until they either buy or explicitly indicate they are not interested.||||This approach keeps you relevant and ensures you are the first choice when the customer is ready to buy."
-"If a customer expresses interest in becoming your partner, here's how you should respond and outline the steps to start the partnership:","Thank you for your interest in becoming our partner! We are excited about the opportunity to work with you. Here��s how we can start our cooperation:||||1, Initial Discussion: Let's schedule a meeting to discuss your business needs, goals, and how we can best collaborate. This will help us understand each other's expectations and ensure alignment.||||2, Requirements and Documentation: We'll provide you with the necessary requirements and documentation needed to formalize our partnership. This may include agreements, terms of cooperation, and any other relevant documents.||||3, Product and Service Overview: We will give you a detailed overview of our products and services, including pricing, delivery terms, and quality assurance processes.||||4, Trial Period: To start, we recommend a trial period during which you should purchase at least three cars. This will allow us to fine-tune our processes and ensure a smooth collaboration on a smaller scale.||||5, Feedback and Adjustments: During the trial period, we will regularly communicate to gather feedback and make any necessary adjustments to improve our partnership.||||6, Long-term Plan: Once the trial period is successful, we can discuss a long-term plan for our partnership, including marketing strategies, sales targets, and mutual growth opportunities.||||We look forward to a successful and long-lasting partnership. Please let us know your availability for the initial discussion."
-"If a customer asks about the advantages of our company, here��s how you can respond:","1, Official Authorization: Our company CEV is one of the first officially authorized car export enterprises in China.||||2, Extensive Export Experience: At CEV, We have extensive experience in car exports, understanding all the details of export documentation, inland transportation, and international shipping. This ensures your vehicle is delivered on time and in perfect condition.||||3, Strong Partnerships: At CEV, We have close cooperation with Chinese car manufacturers, allowing us to offer you the most competitive prices in the market.||||4, After-Sales Services: At CEV, We collaborate with local repair shops to provide maintenance, repairs, and other after-sales services for our customers.||||These advantages make us a reliable and efficient partner for your car export needs."
-What are the details and specifications of the cars?,"For detailed information and specifications about the cars, please refer to the AutoHome website."
-Can you provide information about the performance of the cars?,"For information about the performance of the cars, please check the AutoHome website."
-Where can I find the parameters of the cars?,You can find the parameters of the cars on the AutoHome website.
-How can I learn about the optional configurations for the cars?,"To learn about the optional configurations for the cars, please visit the AutoHome website."
- I have questions about the car features. Where should I look?," For any questions about car features, please refer to the AutoHome website."
-Where can I find more detailed information on the cars you offer?,"For more detailed information on the cars we offer, please visit the AutoHome website."
-Can you provide detailed specifications for the cars?,"For detailed specifications, please consult the AutoHome website."
-Where can I find comprehensive information about the cars' specifications?,Comprehensive information about the cars' specifications can be found on the AutoHome website.
-How can I get detailed information on the car models available?,"For detailed information on the car models available, please refer to the AutoHome website."
-What is the best source for car specifications and performance details?,The best source for car specifications and performance details is the AutoHome website.
-How should we guide a customer who inquires about the price before providing a quote?,"We follow a structured approach to ensure we understand the customer's needs thoroughly and provide a tailored and professional service. Here are the steps we take:||||Determine the Purpose: Ask the customer about the purpose of the car purchase. Is it for personal use, dealership, or another purpose?||||Confirm Requirements: Clarify the customer's specific needs, such as the car model, production year, color, and whether they need a four-wheel or two-wheel drive. Inquire about any additional options or accessories they may need.||||Verify Charging Needs: Proactively confirm if the customer needs a portable charger, home charger, or fast charger.||||Provide Evidence: Showcase evidence of your reliability, such as your export records, container loading photos, and documentation photos.||||Inquire About Import Policies: Ask about the import policies in the customer's country to ensure compliance and smooth transactions.||||Discuss Shipping Conditions: Discuss the current shipping conditions, including timelines and any potential delays.||||Invite to Video Meeting: Schedule a video conference to present the quote and discuss details in real-time.||||Invite for an In-Person Meeting: If feasible, invite the customer to visit our company for a face-to-face discussion and collaboration.||||Provide the Quote: After gathering all the necessary information and ensuring mutual understanding, present the customer with a detailed quote."
-What information do you need from me before providing a quote for a car?," We need the following information from you to provide an accurate quote:||||The purpose of the car purchase (personal use, dealership, etc.).||Specific requirements such as car model, production year, color, and drive type (four-wheel or two-wheel).||Any additional options or accessories needed.||Charging needs (portable charger, home charger, or fast charger).||Information about import policies in your country.||Preferred shipping conditions and any concerns about timelines."
-Why do you ask about my country's import policies before providing a quote?,We ask about your country's import policies to ensure compliance and to facilitate smooth transactions. This helps us avoid any potential issues during the import process and provides you with a hassle-free experience.
-How can I be sure of your reliability before purchasing a car?,"We can provide evidence of our reliability, including export records, container loading photos, and documentation photos. These demonstrate our experience and commitment to delivering high-quality service."
-Can we have a video meeting to discuss the quote and details?,"Yes, we can schedule a video conference to present the quote and discuss all the details in real-time. This allows us to address any questions or concerns you may have immediately."
-Is it possible to visit your company for a face-to-face discussion before purchasing a car?,"Yes, if feasible, we invite you to visit our company for a face-to-face discussion and collaboration. This provides an opportunity for you to see our operations firsthand and build a stronger partnership."
-How should we respond when a customer complains that our price is too high and mentions that someone else is offering a much lower price?,"When a customer raises concerns about our pricing, we follow a structured approach to address their needs and emphasize the value we provide:||||Reconfirm Customer Needs: Reconfirm the customer's specific needs, including the car model, production year, color, options, and accessories. Ensure that our quoted product matches the customer's requirements exactly.||||Emphasize Value and Quality: Inform the customer that our price is indeed one of the most competitive in the market, and we provide a quality guarantee with our products.||||Address Concerns About Lower Prices: If the customer still insists that our price is too high, explain that while they might find lower prices elsewhere, it��s important to be cautious. Some companies in China may lack the reliability and commitment to fulfill agreements, which could result in greater losses and risks for the customer. Encourage them to carefully consider whether it��s worth taking such risks for a slight price difference."
-What should I do if a customer mentions they found a much lower price elsewhere?,"Follow these steps:||||Reconfirm the customer's specific needs to ensure that our quoted product matches their requirements exactly.||Emphasize that our price is competitive and comes with a quality guarantee.||Explain the potential risks associated with significantly lower prices from other companies, such as reliability issues and commitment to agreements."
-How can I emphasize the value and quality of our products when a customer complains about the price?,Inform the customer that our price is one of the most competitive in the market and highlight the quality guarantee that comes with our products. This ensures they understand the added value they are getting with our offer.
-How do I address a customer's concerns about lower prices from other companies?,"Explain to the customer that while they might find lower prices elsewhere, it's crucial to be cautious. Some companies may lack the reliability and commitment needed to fulfill agreements, leading to greater risks and potential losses. Encourage the customer to consider whether it's worth taking such risks for a slight price difference."
-Why should customers be cautious about significantly lower prices from other companies?,"Significantly lower prices can sometimes indicate potential issues with reliability and commitment from other companies. This can lead to unfulfilled agreements, greater risks, and potential losses for the customer. It's important to consider these factors when comparing prices."
-What are the risks associated with choosing a much lower-priced offer from another company?,"The risks include potential issues with reliability, unfulfilled agreements, and greater potential losses. Companies offering significantly lower prices may lack the commitment to ensure the quality and delivery of their products, leading to higher risks for the customer."
-What should we do if a customer doesn��t respond after receiving a quote?,"When a customer doesn��t respond after receiving a quote, we follow these steps to stay relevant and ensure we are their first choice when they are ready to buy:||||Understand the Customer's Decision Timeline: Recognize that each customer has a different decision-making timeline. If they are not ready to purchase, they may read your messages without responding. However, understand that they have indeed seen the information you provided.||||Stay Top of Mind: Ensure that when the customer is ready to make a purchase, you are at the top of their mind and the top of their list.||||Regular Updates: Regularly update the customer with new models and pricing information. Follow up consistently until they either buy or explicitly indicate they are not interested."
-How can we stay relevant to a customer who has not responded to our quote?,Stay relevant by regularly updating the customer with new models and pricing information. Consistent follow-ups ensure that you remain at the top of their mind when they are ready to purchase.
-What should we understand about a customer��s decision-making process when they don��t respond?,"Understand that each customer has a unique decision-making timeline. If they are not ready to purchase, they might read your messages without responding. Recognize that they have seen the information you provided, and they might respond when they are ready."
- How can we ensure that a customer considers us first when they are ready to buy?,Ensure you are at the top of their mind by regularly updating them with new models and pricing information. Consistent follow-ups keep you relevant and make you their first choice when they are ready to buy.
-How often should we follow up with a customer who hasn��t responded to our quote?,Follow up consistently but respectfully. Regular updates about new models and pricing information can help keep the customer engaged until they are ready to make a decision or explicitly indicate they are not interested.
-Why is it important to provide regular updates to a non-responsive customer?,"Regular updates keep you relevant and ensure that when the customer is ready to make a purchase, you are the first company they consider. It helps to maintain engagement and build a relationship over time."
-How should we respond if a customer expresses interest in becoming our partner?,"When a customer expresses interest in becoming our partner, we follow these steps to start the cooperation:||||Initial Discussion: Thank you for your interest in becoming our partner! Let's schedule a meeting to discuss your business needs, goals, and how we can best collaborate. This will help us understand each other's expectations and ensure alignment.||||Requirements and Documentation: We'll provide you with the necessary requirements and documentation needed to formalize our partnership. This may include agreements, terms of cooperation, and any other relevant documents.||||Product and Service Overview: We will give you a detailed overview of our products and services, including pricing, delivery terms, and quality assurance processes.||||Trial Period: To start, we recommend a trial period during which you should purchase at least three cars. This will allow us to fine-tune our processes and ensure a smooth collaboration on a smaller scale.||||Feedback and Adjustments: During the trial period, we will regularly communicate to gather feedback and make any necessary adjustments to improve our partnership.||||Long-term Plan: Once the trial period is successful, we can discuss a long-term plan for our partnership, including marketing strategies, sales targets, and mutual growth opportunities.||||We look forward to a successful and long-lasting partnership. Please let us know your availability for the initial discussion."
-What are the steps to start a partnership with your company?,"Here are the steps to start our cooperation:||||Initial Discussion: Schedule a meeting to discuss your business needs, goals, and collaboration opportunities.||Requirements and Documentation: Provide the necessary requirements and documentation to formalize the partnership.||Product and Service Overview: Offer a detailed overview of our products and services, including pricing and delivery terms.||Trial Period: Recommend a trial period with an initial purchase of at least three cars.||Feedback and Adjustments: Gather feedback and make adjustments during the trial period.||Long-term Plan: Discuss a long-term plan for the partnership after a successful trial period."
-Why is an initial discussion important for starting a partnership?,"An initial discussion helps us understand your business needs, goals, and how we can best collaborate. It ensures that both parties have aligned expectations and can work effectively together from the beginning."
-What documentation is needed to formalize the partnership?,"The necessary documentation may include agreements, terms of cooperation, and any other relevant documents required to formalize the partnership. We will provide you with all the needed requirements and documentation."
-What does the product and service overview include?,"The product and service overview includes detailed information about our products and services, pricing, delivery terms, and quality assurance processes. This helps you understand what we offer and how it meets your needs."
-Why do you recommend a trial period to start the partnership?,"A trial period allows us to fine-tune our processes and ensure a smooth collaboration on a smaller scale. It helps both parties to identify and address any issues early on, ensuring a successful long-term partnership."
-How will feedback be used during the trial period?,"During the trial period, we will regularly communicate to gather feedback and make any necessary adjustments to improve our partnership. This ensures that any concerns are addressed promptly and effectively."
-What will the long-term plan for the partnership include?,"The long-term plan will include marketing strategies, sales targets, and mutual growth opportunities. After a successful trial period, we will work together to create a comprehensive plan for our continued collaboration."
-What are the advantages of your company?,"Our company, CEV, offers several advantages that make us a reliable and efficient partner for your car export needs:||||Official Authorization: Our company, CEV, is one of the first officially authorized car export enterprises in China.||||Extensive Export Experience: At CEV, we have extensive experience in car exports, understanding all the details of export documentation, inland transportation, and international shipping. This ensures your vehicle is delivered on time and in perfect condition.||||Strong Partnerships: At CEV, we have close cooperation with Chinese car manufacturers, allowing us to offer you the most competitive prices in the market.||||After-Sales Services: At CEV, we collaborate with local repair shops to provide maintenance, repairs, and other after-sales services for our customers."
-Why should I choose CEV for my car export needs?,"Here are the key advantages of choosing CEV:||||Official Authorization: We are one of the first officially authorized car export enterprises in China.||Extensive Export Experience: We have a deep understanding of export documentation, inland transportation, and international shipping, ensuring timely and perfect delivery.||Strong Partnerships: Our close cooperation with Chinese car manufacturers allows us to offer competitive prices.||After-Sales Services: We provide comprehensive after-sales services through collaboration with local repair shops."
-What makes CEV a reliable partner for car exports?,"CEV's reliability comes from our official authorization, extensive export experience, strong partnerships with car manufacturers, and comprehensive after-sales services. These factors ensure a smooth and efficient car export process."
-How does CEV ensure timely and perfect delivery of vehicles?,"With our extensive experience in car exports, we understand all the details of export documentation, inland transportation, and international shipping. This expertise ensures that your vehicle is delivered on time and in perfect condition."
-What kind of after-sales services does CEV provide?,"We collaborate with local repair shops to offer maintenance, repairs, and other after-sales services, ensuring that our customers receive ongoing support even after the purchase."
-How does CEV offer competitive prices in the market?,"Our strong partnerships with Chinese car manufacturers allow us to secure competitive prices, which we pass on to our customers. This ensures that you get the best value for your money."
-How can international car traders import cars from China?,Importing cars from China involves understanding the primary export channels and the opportunities within the Chinese automotive market. Here��s a guide to help you navigate the process.
-What are the primary export channels for cars from China?,"Currently, there are two main channels for exporting cars from China:||||Conventional Export Channel: This channel is primarily controlled by major automobile manufacturers. They export cars directly through their official channels.||||Parallel Export Channel: This involves exporting new cars under the guise of used vehicles. The parallel export channel accounts for approximately 2% of the total new car exports from China."
-Why has China become a major player in the global automotive industry?,"China has seen a significant rise in the production and export of new energy vehicles in recent years. Various brands have expanded their presence in international markets, creating new opportunities for exporting Chinese cars worldwide."
-What are the advantages of the mainstream export channel controlled by major automakers?,"The mainstream channel revolves around major automakers and their direct factories, which have the advantage of:||||Flexibility and Adaptability: These manufacturers can adjust their production lines to produce models suitable for export.||Compliance: They ensure that their vehicles comply with the certification requirements of target markets."
-What is the parallel export channel for exporting cars from China?,"The parallel export channel involves exporting new cars under the guise of used vehicles. This channel is a smaller portion of the export market, accounting for about 2% of total new car exports from China."
-What opportunities do new energy vehicles present for exporting cars from China?,"The rise of new energy vehicles in China has expanded opportunities for international car traders. Various Chinese brands are now present in international markets, offering a wider range of options for exporters."
- What should international car traders consider when importing cars from China?,"When importing cars from China, international car traders should consider the following:||||Export Channels: Understand the differences between the conventional and parallel export channels.||Market Demand: Choose models that meet the demands of your target market.||Certification Requirements: Ensure that the cars comply with the certification standards of the importing country.||Flexibility and Adaptability: Work with manufacturers who can adjust their production lines to suit export requirements."
-How can major automakers in China ensure compliance with target market requirements?,"Major automakers have the ability to adjust their production lines to produce models that meet the certification and regulatory requirements of their target markets, ensuring compliance and facilitating smoother imports."
-Is my money safe when doing business with your company?,"Yes, we ensure the safety of your money through various secure payment methods and contractual agreements:||||Diversified Payment Methods: We offer multiple payment options to ensure your peace of mind, including Alibaba Trade Assurance, Letters of Credit (LC), and more.||||Bank Guarantees: While bank guarantees are an option, we also offer alternative secure payment methods.||||In-Person Contract Signing: For added security, you are welcome to visit our company and sign the contract in person."
-What secure payment options do you offer?,We offer several secure payment options to ensure the safety of your transactions:||||Alibaba Trade Assurance: Provides protection for your orders and ensures that your money is safe.||Letters of Credit (LC): A trusted payment method used in international trade to safeguard both parties.
-Can I come to your company to sign the contract in person?,"Yes, you are welcome to visit our company to sign the contract in person for added security and peace of mind."
-What is Alibaba Trade Assurance and how does it protect my money?,Alibaba Trade Assurance is a service provided by Alibaba that protects your order by ensuring that your money is safe until you receive and approve the products. This service gives you added confidence when doing business with us.
-How does a Letter of Credit (LC) work to secure payments?,"A Letter of Credit (LC) is a secure payment method used in international trade. It involves a bank guaranteeing the payment to the seller, provided that the seller meets all the specified terms and conditions of the transaction. This ensures that both parties are protected."
-Why should I consider visiting your company to sign the contract?,"Visiting our company to sign the contract in person provides an extra layer of security and allows you to directly meet with our team, ensuring transparency and trust in our business relationship."
-How do you handle scratches and dents during car transportation?,"We have specific procedures to address any scratches or dents that may occur during car transportation:||||Minor Scratches: For minor scratches, we will buff and wax the affected area to restore the car's appearance.||||Major Damage: For more significant damage, we will repair the car before delivery. If repairs are not feasible or satisfactory, we offer a refund."
-What is your process for dealing with minor scratches during transportation?,"For minor scratches, we will buff and wax the affected area to restore the car's appearance before delivery."
-How do you handle major damage to the car during transportation?,"For major damage, we will repair the car before delivery to ensure it meets our quality standards. If repairs are not feasible or satisfactory, we offer a refund."
-Can I request a refund if the car is significantly damaged during transportation?,"Yes, if the car sustains significant damage during transportation and repairs are not feasible or satisfactory, we will offer a refund."
-What measures do you take to ensure the car is in good condition upon delivery?,"We have a thorough inspection process to identify and address any scratches or dents during transportation. Minor scratches are buffed and waxed, while major damage is repaired before delivery."
-What is your after-sales service policy for C-end customers regarding battery warranties?,"For C-end customers, our battery warranties are covered within the warranty period. If any issues arise, we will handle them accordingly. We provide parts and components via air or sea shipping and offer video tutorials for replacing the parts. All expenses incurred during this process will be covered."
-How do you handle after-sales service for C-end customers regarding battery warranties?,"We handle after-sales service for C-end customers by providing parts and components via air or sea shipping, along with video tutorials for replacing the parts. All expenses incurred during this process are covered within the warranty period."
-What options do you offer for after-sales service to small B-end customers?,"For small B-end customers who prefer pure trade and do not wish to engage in after-sales service, we respect their choice."
-How can you help exhibitors (small B-end customers) operate their showrooms similar to Chinese showrooms?,"We can assist exhibitors in operating their showrooms similar to Chinese standards by providing tools lists, lists of consumable parts (pre-purchased), a list of common issues (for discussion with customers, for reference only, subject to local conditions and engineer input), and training materials (videos) on operating procedures."
-What documentation is required for large B-end customers regarding assembly and stacking requirements?,"For large B-end customers, assembly requirements must be accompanied by government-issued certificates confirming their SKD (semi-knocked down), CKD (completely knocked down), or CBU (completely built-up) status."
-What measures do you take to ensure after-sales service satisfaction for C-end customers?,"We ensure after-sales service satisfaction for C-end customers by providing parts, components, and video tutorials for replacing parts. We cover all expenses incurred during this process within the warranty period."
-How does customer psychology influence pricing and negotiations?,"Customer psychology plays a crucial role in pricing and negotiations, especially in areas such as greed, laziness, and fear. Here's how we address these psychological factors:||||Greed:||||When pricing, we ask if it's for personal use or resale, gathering specific details about the purchase to tailor our offers effectively.||We conduct local background checks to ensure the chosen model and brand are popular locally and easy to find parts for future servicing. We also consider tariffs and peer prices to offer competitive quotes.||Bargaining is approached with a compromise principle, ensuring that both parties feel satisfied with the deal.||Laziness:||||Communication costs are minimized by providing detailed quotes, configuration tables, videos, and pictures together during pre-sales.||After-sales inspections are thorough and detailed, including official inspections, transportation node videos, and third-party inspections if necessary. We ensure transparency and accountability throughout the process.||Fear:||||We address fears related to payment safety by offering diversified payment methods such as Alibaba Trade Assurance and Letters of Credit (LC). We also welcome customers to visit our company in person to sign contracts for added assurance.||For after-sales service, we handle C-end battery warranties diligently, providing parts and accessories via air or sea freight and offering video tutorials for replacements, with all costs covered.||We simplify processes for large companies through streamlined emails and comprehensive after-sales training."
-How do you handle customer greed during negotiations?,"We address customer greed by understanding their motivations, conducting thorough background checks, and offering competitive prices based on local market trends and peer feedback. We also emphasize the value of compromise to ensure mutually beneficial deals."
- How does laziness impact communication and after-sales service?,Laziness affects communication and after-sales service by necessitating detailed and comprehensive information sharing during pre-sales and thorough inspections and transparent processes during after-sales. We prioritize ease of communication and service to mitigate any potential laziness-related issues.
-What strategies do you use to alleviate customer fears related to payments and after-sales service?,"We alleviate customer fears by offering secure payment options, detailed warranty and after-sales service information, transparent processes, and opportunities for in-person interactions to build trust and assurance."
-"How to Capture Customer Pain Points: Price, Payment Methods, After-Sales, Responsibility, Service, and Customer's Repeated Words?","Capturing customer pain points often involves keenly noting key words and themes that customers repeatedly mention during conversations. Here are some strategies to help you better understand and address customer pain points:||||Focus on Customer's Repeated Words and Themes:||||Pay attention to key words and themes that customers mention repeatedly during conversations. These keywords may cover aspects such as price, payment methods, after-sales service, responsibility, service quality, etc.||Ask Questions and Deeply Understand:||||Proactively ask customers questions about these key words and themes to gain a deeper understanding of their needs and pain points. For example, inquire about their considerations regarding price, preferences for payment methods, expectations for after-sales service, etc.||Customize Solutions:||||Provide customized solutions based on the customer's needs and pain points. For instance, for price-sensitive customers, offer more competitive pricing; for customers with payment method preferences, provide diversified payment options."
-How to Follow Up When a Customer Says They've Placed an Order with Another Company?,"When a customer mentions that they've placed an order with another company, you can express your willingness to continue following up by using their order as a reference point."
-How to Effectively Use Customer's Time When Following Up?, Learning to occupy the time of high-quality customers effectively is crucial.
-How to Guide Customers Effectively in Initial Contact?,"When initially contacting customers, it's beneficial to divide the communication into three parts:||||Offering from the Company: Clearly outline what the company can offer to customers, including cars, services, and any unique selling propositions.||Background Information: Provide background information about the company, highlighting its expertise, experience, and credibility in the industry.||Transaction Information: Include the salesperson's transaction information, such as contact details and availability for further discussions."
-How to Structure Emails for Effective Communication?,"When writing emails, each email should focus on one topic, be concise, and convey the message quickly to simplify the process for customers. End the email by mentioning the topic of the next email for continuity."
-How to Describe the Company's Supply Chain and Price Advantages to Customers?,"Customers should be informed about the company's supply chain advantages, such as quick response times, fast delivery, and the importance of time in business. Highlight the competitive pricing compared to other suppliers."
-How to Showcase Company Successes to Customers?,"Mention successful cases, such as collaborations in Egypt and Algeria, where the company has trained numerous car dealers. This showcases the company's expertise and track record in the industry."
-How should I communicate the importance of timely payment to the client?,"Kindly remind the client that payment within one week is crucial for a smooth process, as the offer may not be available after that time.||Highlight Goodwill and Partnership:"
-How can I express goodwill and excitement about our partnership to encourage prompt payment?,Inform the client that the current offer is nearly our lowest price and extend it as a gesture of goodwill for our first order together. Express excitement about establishing a positive and lasting partnership.||Offer Additional Incentives:
-What additional incentives can I offer to encourage prompt payment?,"Offer a charger, a carpet, and some car accessories as an extra incentive for prompt payment within the first 3 days. This adds value to the deal and encourages immediate action."
-How much profit should I add for the customer?,"For C-end customers, the general profit should be above 4%. Because C-end customers have no repurchase rate, one-time business must guarantee profit, otherwise don't waste time and energy.||For car dealer customers, the profit of the first order can be as low as 1%. Because B-end customers will definitely compare prices everywhere and look for the lowest price supplier, in order to win the first cooperation opportunity, we must use a low-price strategy to win the customer's interest. The average profit margin of subsequent orders should be 3%-5%, maintaining long-term and stable cooperation.||The above is the TT payment method. If the customer needs the LC payment method, an additional profit of $200 should be added for each car."
- Regarding questions about export documents.,Please ask Sakura.
-The customer wants to come to China for inspection in the morning. Can he visit our company? How should we receive him?,"We welcome customers to visit our company. We can provide the following services for customers:||1. We can assist customers in applying for visas and provide invitation letters and other materials.||2. We can arrange to pick up customers from Shanghai to visit Wuxi, and we can help customers buy train tickets||3. According to the needs and interests of customers, we can take customers to 4S stores to see cars, gain in-depth understanding and experience more models.||4. We can arrange accommodation for customers in Wuxi free of charge."
-"Can we provide the authorization certificate from BYD or other automobile manufacturers, as well as the authorization certificate from the Chinese government, and provide the customer with the authorization certificate we give him.","Yes, all the authorization certificates are at Iris. If you don��t have them, you can use Photoshop. But if the customer doesn��t actively ask for them, we won��t provide them."
-Regarding after-sales and warranty issues.,"All our warranty commitments are consistent with those of the car manufacturer, and we can issue a warranty certificate or write it in the contract. If the damage is caused by the customer, we can also recommend our local auto repair partners to repair the vehicle for the customer."
-" Does our car have an operating system or software in English or other languages, and can it be controlled by voice in a foreign language?"," First of all, it depends on the specific model. BYD vehicles all have English operating systems. If some brands do not have English operating systems, you can choose to install a foreign language operating system, but this requires extra money."
-"Can we provide car accessories, spare parts?","Yes, we can provide the parts that customers need. We need to confirm with customers whether they need original parts or aftermarket parts. The prices of these two types of parts are different. If you need original parts, let the purchaser contact the channel dealer to purchase. If you need aftermarket parts, you can purchase them on Alibaba or Auto Parts."
-"If we think about venturing in other countries, joint venture show room, joint venture repair store, have our own show room, to cooperation as partnership in the local market, or even invest in assembly plants?"," Example answer:1. We currently have partners in many countries around the world, including many countries in Africa.||2. We look forward to having deep partners in Rwanda to serve local customers together.||3. We are open to such cooperation. However, deep cooperation must be based on smooth initial cooperation and mutual trust.||4. Rwanda, like Ethiopia, strongly encourages the import of electric vehicles, which is why we want to do business in Rwanda.||5. Our cooperation process is trial order, a period of running-in, and then talk about how to jointly develop the market."
- Clients ask us how to start and advance cooperation between the two parties.,1. Arrange a video conference to deepen mutual understanding. 2. Further understand customer needs and important time nodes (such as the time of the next vehicle purchase). 3. How to cooperate with Chinese suppliers to promote cooperation. 4. Suggest the customer to purchase 3-4 vehicles first to complete the initial running-in. 5. Agree on a time for face-to-face communication. 6. Then start to discuss deeper cooperation.
-Do we accept 100% LC as payment method?," We are also one of the few Chinese companies that accept this payment method. Because we have strong financial capabilities, and we have successfully completed transactions with many customers through LC payment method."
-"Can we export to certain countries? Such as Saudi Arabia, South Africa, Europe, etc.","1. First, check whether the target country is a left-hand drive or right-hand drive country. We only trade with left-hand drive countries.||2. Confirm with the customer what materials are needed to import into the local market, especially quality certification requirements. Then confirm with the documents whether we can provide these tests and certifications, and how much is the cost?||3. Also confirm whether the local country has any restrictions on companies or individuals importing cars, and whether the customer can handle import and other related matters.||If there are no problems with these, then we can export to the local market."
-"Customers want to find out what their budget is, or how many kilometers the car has to travel, or ask about the car's parameters, configuration, and other questions.",Check it at Autohome.cn.