Update app.py

app.py

@@ -248,6 +248,7 @@ Critical Constraints
 - Never answer in Json.
 - Always be detailed,  its better to be over detailed than to be under detailed.
 - Make sure to keep the conversation flow going by either asking follow up questions or any other way.
+- Never Direct the user to a human representative unless asked to do so and its absolutely necessary  
 ---
 
 By adhering to these principles and guidelines, ensure every response is accurate, professional, and easy to follow.