@still: "<url>
If their costs for not only the mobile-phone business but their broadband
are blowing out, could there be the possibility of fee adjustments?
Wayne M Jackson
WWW: <url>"
    @__: "<quote>
<url>
I got a dose of deja-vu reading that article... reminds me very much of what
happened around early 2001 with bpa broadband (revision after revision of
plans before settling on the best plan for Telstra).
If they stay true to their usual behaviour, they'll either increase the
charges or downgrade the plans, or maybe a combination of both.
/Je�us/
You know, a long time ago being crazy meant something. Nowadays everybody's
crazy - Charles Manson "
    @sunny: "or maybe make them more competitive so noone could refuse them.  Having
higher prices than many competitiors is the BIGGEST problem for BPA.  Most
people I know go for the money every time and don't seem to care about much
else (within reason of course).  So if a customer can save a few dollars by
going elsewhere they very often will.  BPA would be prudent to try to be the
best value for money around.  Raising prices can raise revenue but it is a
short term thing and seriously effect the number of new subscribers...
Anyway that whole debate is a lonnnnnggg one and well and truly one to be
debated for quite some time.
<url>
"Je�us" <email_address> wrote in message news:<email_address>
<quote>
<url>
15306,00.html
broadband
what
everybody's"
    @ask_for_email: "<quote>
Yes but they're in a bit of a catch-22 on that score. As soon as they
lower prices, their competitors (rightly or wrongly) scream bloody
murder that they're being anti-competitive.  :)
They're the sort of folk that end up screwing themselves time and time
again.. take a look at the whole Lithoptix saga and now the crap going
stuartdeborah@example.com.. their subscribers might have saved a few bucks in the
short term, but eventually they pay for it another way.. 
Much smarter to be prepared to pay a little more to get reliable
service.. the trouble with BPA on that score is that they often fail
miserably in their both service delivery and support.
Where I work is a classic example. In so far as billing and usage
goes, you couldn't ask for better customers than the company I work
for. Bills always paid on time and rarely using more than 1.5 Gig of
data on a 3 Gig plan.  Yet they lost our account of over 2 years
because they couldn't get something as basic as static IP addressing
to work properly ffs. 
I'm probably more sympathetic and easy going than most when it comes
to experiencing network problems, but even my patience has its limits.
Though I persisted in trying to get our web browsing problem fixed for
three months, I eventually got so fed up with the bullshit that I
pulled up anchor and churned us out of there.  
The amount of time I wasted going over settings at our end (that I
knew were correct because I'd checked them so many times with
different tech's) is laughable. 
BP kept blaming our server when we complained we couldn't browse sites
like ato.gov.au using our static IP, yet they couldn't offer any
explanation as to why we had no problem when switching our connection
to use a dynamic IP. 
Towards the end the incompetent fools were even suggesting I format
the server and reinstall Win2k to see if that helped. Heh.. like that
was gonna happen.
On the other hand, all I did after we churned to a static IP service
with WestNet was to change the login details on the router and
everything immediately worked. All the problematic sites popped up
immediately - no formatting required. Not even a reboot.
Why the hell even offer something like a static IP service until
you're reasonably sure it works as it should? For the sake of being in
too much of a hurry to get another $10 a month out of people, they've
lost near $90 a month for who knows how many years of our business. 
Sure we're just one customer, but how many others have done the exact
same thing?  BPA are their own worst stuartdeborah@example.com.
Getting new subscribers isn't their only problem. Hanging on to those
they already have is as much a concern for them.  I suspect that's why
they introduced the 2 year contracts.
Indeed. :)
Andy"
    @sunny: "A static IP is one of the easiest things to actually get right.  I offer
static IP's and what not and I can't even think of a time where it caused a
problem.  Still BPA do indeed have SERIOUS support problems.  I wouldn't
touch them witha  ten foot pole.  Not only have I found them to be
incompetitant on many levels, as you have seen yourself.  But the support
desk people are often very rude and straight up unprofessional.  I remember
one particular time when I worked their when their was a known outage and
the CSR's were actively told to lie and dey the problem.  We had hundreds of
calls that day all with the same problem and we had to deny a known problem
to each and every customer.  I got sick of the BS aqfter about an hour and
went to tell the Call center manager and he basicall ytold me to get back to
my desk or I would be fired.  Why were we told to lie?  Because if the call
center has more calls per month then the call center would get paid more.
To bad for the CSR who was being abused as they told the customer theri was
no known problem with many ofthe customers ringing back for the tenth time
reporting it.  Abuse was a common thing.  Basically the Call center put
their profit before the truth and well BEFORE their own staff who were
copping a lot of abuse as customer were becoming more and more angry as
OBVIOUSLY there was an outage and MANY of them could tell a mile away.
This is just one example I cna tell you about.  Bigpond have made the BIG
mistake of sub contracting their support to a busienss who would rather rip
of Telstra than do their ^&*#$en job properly.
Not to mention that the same business got rid of many long term workers
because they had more skills and were being paid more than some newby who
has less experience and less skills.
BPA outsources to much and my guess is many of the other places they
outsource towards are equally as incompetitnat as their help desk.  I am not
just talking about a little lack of knowledge I am talking about actively
seeking to destroy intelligence and encourage lies and deception.  Bigpond
will not act in any way as Telenet is the lowest bidder for the contract and
when it comes to money BP will go for the lowest price nearly every time.
-
<url>
news:<email_address>
<quote>
Most
much
by
a"
    @still: "In news:<email_address>, Je�us bitched and moaned:
<quote>
<url>
I got the same sense as well, that is why I thought I had better post it."
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