@nospamflorab: "At the beginning of my Art history class I ordered "Gardners Art Through the 
Ages" from Amazon.  Since the class had already started I requested and paid 
for overnight shipping.  Total charge was $116.55.
When I got the book I discovered I had not read the course instruction 
carefully.  The book I really needed was "Gardner's Art Through the Ages: 
THE WESTERN PERSPECTIVE,"  a different book altogether.
So I requested and got a return authorization, but the book I needed had a 
two-three week delivery so i had to order it from B&N.  I duly noted on the 
RMA that I had ordered the wrong book.
In about a week I received a credit to my credit card for the book.  So what 
would you expect the credit to be, given that so many companies have such 
ripoff policies these days for anyone making the smallest mistake on an 
account or order?
Surely you would expect that at best I'd have to pay the freight both ways 
on the book- and since I had opened the shrink wrap perhaps a reestocking 
charge as well.  I was expecting a credit of maybe $80 or so, alll things 
considered.  Nope, didn't happen that way.
The credit was $116.55, the TOTAL amount I had paid for the book and the 
shipping.  Unreal!  Nice to know there are some companies who really take 
care of their customers.
That kind of treatment deserves an ad in their behalf.  And here it is.
Bob"
    @derker: ""Crusher" <email_address> wrote in message 
news:<email_address>
<quote>
Bob,
That is nice to hear.  I order a lot of books from Amazon.
Don and his Devil "
    @kupcake: ""Crusher" <email_address> wrote in message 
news:<email_address>
<quote>
I have never been disappointed.
bk"
    @jbxyz: "<quote>
Hmmm.  I forgot that.  I've been ordering a lot of old books 
and will have to compare the Amazon results.  (And thanks 
again, Bob.)
Jean B."
    @ME5: ""Crusher" <email_address> wrote in message 
news:<email_address>
<quote>
I have always found Amazon to be a good company to do business with. 
Definitely nice to know you can trust a company.
mj "
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