@thisisaninv: "I have purchased something online, and clearly specified the delivery 
address at the time of purchase. This was not my billing address, but my 
place of work.
I was given this option on the website.
The following morning after the order was accepted, after i had received 
a confirmation email containing the delivery details, I received an 
email to say that although I had chosen an alternative address, my goods 
would be delivered to my billing address for security reasons. No 
explanation was given as to what these security reasons were.
I emailed the vendor and said this was not good enough, as I had ordered 
the goods on the basis they would be delivered as requested, and to have 
them delivered elsewhere was not possible. I said to delay delivery if 
needed so any reasons for security could be confirmed. Their auto 
response email to this said i would get a reply within 48 hours. I 
haven't.
I realise it is not an uncommon practice to not have goods delivered to 
anywhere other than your billing address, but on this occasion, the sale 
was conducted with the vendor providing me with an alternative choice.
Subsequently, on the 2 occasions the courier has now tried to deliver, 
no-one has been here, and I now either face a long round trip to collect 
the goods, or after five days they are returned to sender.
I am not best pleased that a) the vendor took my order and then would 
not deliver as requested, and that b) they have apparently ignored my 
email requesting they should deliver to my chosen place.
Where do I stand in relation to now 'refusing' these goods, e.g. letting 
the courier send them back, and demanding a full refund, inc P&P please?
My reply address is invalid
Please post replies to the group..."
    @nospam: "* Tx2 wrote, On 13/01/2007 00:55:
<quote>
It's fairly common practice, when dealing with new customers (I assume 
you hadn't ordered from them before) for companies to insist on using 
the billing address.  This gives a degree of protection against credit 
card fraud.  This should, of course, have been spelled out in the 
terms and conditions; have you checked what these say?
A few months ago, my credit card was cloned and I was very grateful to 
a couple of companies who followed this practice.  One of them did 
cancel the fraudster's order, presumably because they wouldn't send it 
to anywhere other than the billing address, but the other company sent 
the goods to my home address.  This proved remarkably effective at 
highlighting the fact there was a a problem and meant that the 
fraudster only got a few hundred pounds before the card was stopped. 
If this hadn't happened, who knows how much they would have taken 
before I received my next statement and discovered the problem.
Sure, it's debatable which company handled the transaction better. 
There's certainly a good case for saying that the first company's 
process was better but I'm very grateful to the second one for letting 
me know that there was a problem!
I should perhaps add that Egg were excellent and refunded the money 
promptly, with a minimum of hassle.
<snip>
IANAL but I would assume you would be in a very strong position.
Cheers, Serena
If swimming is so good for your figure, how do you explain whales?"
    @devnull: "On Sat, 13 Jan 2007 00:55:02 +0000,
<quote>
I don't think you've got much of a problem. Under the DSR you can return
them anyway within 7 days (although I think you'd have to pay the
return postage)
But as they haven't even got to you yet, just let the delivery firm
return them.
IANAL
Tim.
God said, "div D = rho, div B = 0, curl E = - @B/@t, curl H = J + @D/@t," 
and there was light.
     <url>      <url>"
    @newspost: "Tim Woodall <email_address> writes:
<quote>
Also, as the OP is a consumer, the risk lies with the sender until the
goods are delivered."
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