@imh: "I know it's my responsibility to ensure delivery - but what about delivery 
by a certain date?  I have a USA buyer wanting a refund because her order 
didn't arrive in time for Christmas.  (It was posted airmail on the day of 
purchase - 6th December).    If I refund what do you reckon the chances are 
of claiming back anything at all from Royal Mail?  The order value was �40 
and it cost �10 to post!
Next year I'm going to think twice before even listing in December I had 8 
duplicate orders to send out (twice as many as the rest of the year).  Two 
originals turned up (that I know of) but the buyers were hassling me because 
they needed the items for Xmas and I didn't want to keep them waiting :-(
Irene"
    @asdkeithNOSPAM: ""Irene Hunter" <email_address> wrote in message 
news:dopn40$1s8$<email_address>
<quote>
Its down to your own discretion. Did you promise it would be there in time 
for Xmas? If you did then Id say make a refund. If not, just explain to her 
that Xmas post is always slow etc etc "
    @rition: "It is more likely that it has been delayed in Customs as opposed to a
delayed by the postal system.  I sent some documents express delivery
from the US to the UK and the were held by US customs for three days
before they were allowed to leave the US!! It's amazing as there were
people sending medicines all over the world but it was my documents
attracted their attention. I sent a notification card via standard
post to advise the person that the documents were on their way (just
as a double check) and that arrived 5 days before my express delivery
:-) 
The US postal service refused compensation and said that US Customs
are often interested in documents being sent abroad. I thought that
they would just be rubber stamped.
Good Luck on getting this sorted."
    @humbug: ""When I make a word do a lot of work like that," said Lordy.UK
<email_address>, "I always pay it extra."
<quote>
Exactly so. I've had some of those Crazy Americans bid up to huge
amounts for some of my tat. I was worried about getting negative
feedback when they received it, and found out what rubbish it was, but
every one has given a glowing positive.
Humbug"
{'source': 'USENET', 'other_information': '{"reply_count": 3, "forum_name": "uk.people.consumers.ebay.20141010.mbox"}', 'file': 'data/output/usenet-uk.people.parquet'}