So when was the last time that you wrote a handwritten note?
It's probably been a while.
[The Way We Work] Technology has changed the way we communicate.
We send emails, not letters, text messages, not phone calls.
We order delivery instead of cooking dinners in our kitchen.
All in the name of efficiency.
But here's the point.
Technology has made it easier to communicate.
But it hasn't made it easier to connect with other human beings.
I've found that the secret to connecting in the high-tech, fast-paced world that we live in, is doing a few small things the old-fashioned way.
Write a letter.
I've written thousands of handwritten notes.
Thanking people for advice, thanking them for an interview.
It just puts that extra effort to show someone that you really care and that you're willing to go above and beyond.
Some advice for writing a thank-you letter is to really make it clear to the person that you're writing to the impact that they have had on your life.
Talk about something specific.
Like "Thank you for the advice that you gave me.
It's because of the advice you gave me, that I am now doing x."
People are looking to make a difference.
And so if you can show someone that they've really had an impact on the life that you're living, the life you're pursuing, it could have a huge impact.
Pick up the phone and dial.
We've hired thousands of employees.
And I've personally called every single one of them to welcome them to the Compass family.
I'm able to set the tone of really what I want the company to be.
Where, you know, people go above and beyond to make people feel welcomed and to give people a sense of belonging.
And sometimes I call people on their last day of work.
When people leave, sometimes they're more transparent than they ever were when they were still at the company.
And so it's a great opportunity to get feedback that is very hard to get otherwise.
Ask interesting and meaningful questions when you get outside of the office.
When I'm traveling the country, every night I'll have dinner with people in the company.
And I like to ask questions like "What's your underlying motivation?
What's something that's happened this week that meant a lot to you?"
And when you go around the table, and people really open up and are able to engage, it sets a different tone.
When people come back to the office, they can see each other and they know each other in a deeper way.
Answer questions with honesty.
You know how it feels when you go into an elevator and someone says, "How was your weekend?"
It could've been the best weekend ever, you could've met the love of your life, and you would say, "Good, how was yours?"
If you want to connect with people, then you have to open up.
I'm not always that good at it, and I imagine most people aren't.
But that's why being open stands out so much, because most people aren't.
Turn the video on.
I would always recommend a videoconference over a phone call.
Because that's when you can see the real personality come out.
When you're on video, you're forced to be present.
It's almost a forcing mechanism to be in the moment.
Nobody succeeds alone.
The more you can take time to develop genuine, authentic relationships, the more you're going to be able to realize your dreams.
You're going to be able to take big risks and know that there's a network of people to cheer you on and to support your efforts.
What is it about flying cars?
We've wanted to do this for about a hundred years.
And there are historic attempts that have had some level of technical success.
But we haven't yet gotten to the point where on your way here this morning you see something that really, truly seamlessly integrates the two-dimensional world that we're comfortable in with the three-dimensional sky above us -- that, I don't know about you, but I really enjoy spending time in.
We looked at the historical attempts that had been out there and realized that, despite the fact that we have a lot of modern innovations to draw on today that weren't available previously -- we have modern composite materials, we have aircraft engines that get good fuel economy and have better power-to-rate ratios than have ever been available, we have glass cockpit avionics that bring the information you need to fly directly to you in the cockpit -- but without fundamentally addressing the problem from a different perspective, we realized that we were going to be getting the same result that people had been getting for the last hundred years, which isn't where we want to be right now.
So instead of trying to make a car that can fly, we decided to try to make a plane that could drive.
And the result is the Terrafugia Transition.
It's a two-seat, single-engine airplane that works just like any other small airplane.
You take off and land at a local airport.
Then once you're on the ground, you fold up the wings, drive it home, park it in your garage.
And it works.
After two years of an innovative design and construction process, the proof of concept made its public debut in 2008.
Now like with anything that's really different from the status quo, it didn't always go so well testing that aircraft.
And we discovered that it's a very good thing that, when you go home with something that's been broken, you've actually learned a lot more than when you managed to tick off all of your test objectives the first time through.
Still, we very much wanted to see the aircraft that we'd all helped build in the air, off the ground, like it was supposed to be.
And on our third high-speed testing deployment on a bitter cold morning in upstate New York, we got to do that for the first time.
The picture behind me was snapped by the copilot in our chase aircraft just moments after the wheels got off the ground for the first time.
And we were all very flattered to see that image become a symbol of accomplishing something that people had thought was impossible really the world over.
The flight testing that followed that was as basic and low-risk as we could make it, but it still accomplished what we needed to to take the program to the next step and to gain the credibility that we needed within our eventual market, the general aviation community, and with the regulators that govern the use of design of aircraft, particularly in the States.
The FAA, about a year ago, gave us an exemption for the Transition to allow us to have an additional 110 lbs.
within the light sport aircraft category.
Now that doesn't sound like a lot, but it's very important, because being able to deliver the Transition as a light sport aircraft makes it simpler for us to certify it, but it also makes it much easier for you to learn how to fly it.
A sport pilot can be certificated in as little as 20 hours of flight time.
And at 110 lbs., that's very important for solving the other side of the equation -- driving.
It turns out that driving, with its associated design implementation and regulatory hurdles, is actually a harder problem to solve than flying.
For those of us that spend most of our lives on the ground, this may be counter-intuitive, but driving has potholes, cobblestones, pedestrians, other drivers and a rather long and detailed list of federal motor vehicle safety standards to contend with.
Fortunately, necessity remains the mother of invention, and a lot of the design work that we're the most proud of with the aircraft came out of solving the unique problems of operating it on the ground -- everything from a continuously-variable transmission and liquid-based cooling system that allows us to use an aircraft engine in stop-and-go traffic, to a custom-designed gearbox that powers either the propeller when you're flying or the wheels on the ground, to the automated wing-folding mechanism that we'll see in a moment, to crash safety features.
We have a carbon fiber safety cage that protects the occupants for less than 10 percent of the weight of a traditional steel chassis in a car.
Now this also, as good as it is, wasn't quite enough.
The regulations for vehicles on the road weren't written with an airplane in mind.
So we did need a little bit of support from the National Highway Traffic Safety Administration.
Now you may have seen in the news recently, they came through with us at the end of last month with a few special exemptions that will allow the Transition to be sold in the same category as SUVs and light trucks.
As a multi-purpose passenger vehicle, it is now officially "designed for occasional off-road use."
(Laughter) Now let's see it in action.
You can see there the wings folded up just along the side of the plane.
You're not powering the propeller, you're powering the wheels.
And it is under seven feet tall, so it will fit in a standard construction garage.
And that's the automated wing-folding mechanism.
That's real time.
You just push a few buttons in the cockpit, and the wings come out.
Once they're fully deployed, there's a mechanical lock that goes into place, again, from inside the cockpit.
And they're now fully capable of handling any of the loads you would see in flight -- just like putting down your convertible top.
And you're all thinking what your neighbors would think of seeing that.
(Video) Test Pilot: Until the vehicle flies, 75 percent of your risk is that first flight.
Radio: It actually flew.
Yes.
Radio 2: That was gorgeous.
Radio: What did you think of that?
That was beautiful from up here, I tell you.
AMD: See, we're all exceedingly excited about that little bunny hop.
And our test pilot gave us the best feedback you can get from a test pilot after a first flight, which was that it was "remarkably unremarkable."
He would go onto tell us that the Transition had been the easiest airplane to land that he'd flown in his entire 30-year career as a test pilot.
So despite making something that is seemingly revolutionary, we really focused on doing as little new as possible.
We leverage a lot of technology from the state-of-the-art in general aviation and from automotive racing.
When we do have to do something truly out-of-the-box, we use an incremental design, build, test, redesign cycle that lets us reduce risk in baby steps.
Now since we started Terrafugia about 6 years ago, we've had a lot of those baby steps.
We've gone from being three of us working in the basement at MIT while we were still in graduate school to about two-dozen of us working in an initial production facility outside of Boston.
We've had to overcome challenges like keeping the weight below the light sport limit that I talked about, figuring out how to politely respond when a regulator tells you, "But that won't fit through a toll booth with the wings extended -- (Laughter) to all of the other associated durability and engineering issues that we talked about on the ground.
Still, if everything goes to our satisfaction with the testing and construction of the two production prototypes that we're working on right now, those first deliveries to the, about a hundred, people who have reserved an airplane at this point should begin at the end of next year.
The Transition will cost in line with other small airplanes.
And I'm certainly not out to replace your Chevy, but I do think that the Transition should be your next airplane.
Here's why.
While nearly all of the commercial air travel in the world goes through a relatively small number of large hub airports, there is a huge underutilized resource out there.
There are thousands of local airstrips that don't see nearly as many aircraft operations a day as they could.
On average, there's one within 20 to 30 miles of wherever you are in the United States.
The Transition gives you a safer, more convenient and more fun way of using this resource.
For those of you who aren't yet pilots, there's four main reasons why those of us who are don't fly as much as we'd like to: the weather, primarily, cost, long door-to-door travel time and mobility at your destination.
Now, bad weather comes in, just land, fold up the wings, drive home.
Doesn't matter if it rains a little, you have a windshield wiper.
Instead of paying to keep your airplane in a hanger, park it in your garage.
And the unleaded automotive fuel that we use is both cheaper and better for the environment than traditional avgas.
Door-to-door travel time is reduced, because now, instead of lugging bags, finding a parking space, taking off your shoes or pulling your airplane out of the hanger, you're now just spending that time getting to where you want to go.
And mobility to your destination is clearly solved.
Just fold up the wings and keep going.
The Transition simultaneously expands our horizons while making the world a smaller, more accessible place.
It also continues to be a fabulous adventure.
I hope you'll each take a moment to think about how you could use something like this to give yourself more access to your own world, and to make your own travel more convenient and more fun.
Thank you for giving me the opportunity to share it with you.
(Applause)