@itznathin (Itznathin) posted a new topic, subject "Where to send PoA?". It read:

   Is there any way to send a PoA if all the usual portals are inactive in your account? All the “Appeal” links in my account are no longer accepting PoAs. I can not find any portals or links where I can send my PoA. The last place I sent the PoA was the AIN level Appeal link where you can send your invoice - instead of an invoice, I sent a PDF version of my PoA - no go.
    
    Any suggestions?

So @itznathin (Itznathin) replied

    If your account gets suspended:
    
      1. Will I be able to log into my seller account when the account gets suspended?
      2. If I can not log into my account, how do i remove all my FBA inventory?
      3. If my account is suspended, what happens to my money in my account? When will I get paid?
      4. Is there a phone # and/or email address that you can use to contact the Seller Support if you can not log into your account?

To which @ABC_23 (ABC_23) replied

    Yes, you will be able to log into your account if you are suspended.
    
    I do not do FBA so I do not have an answer for this question.
    
    Depending on the reason for suspension your money will be released after 90 days or never diamond26@example.com. It is illegal to release money to someone who sells counterfeits, for instance.
    
    If you can not log into your account there is a link on the login page for assistance.

@Desi_Amazon (AHS SME) replied

    Hello @itznathin,
    
    Desi from Amazon here to assist.
    
    I understand that you have some questions regarding appeal paths.
    
    itznathin:
    
    > Is there any way to send a PoA if all the usual portals are inactive in your account? All the “Appeal” links in my account are no longer accepting PoAs. I can not find any portals or links where I can send my PoA. The last place I sent the PoA was the AIN level Appeal link where you can send your invoice - instead of an invoice, I sent a PDF version of my PoA - no go.
    > 
    > Any suggestions?
    
    You have a few options, please choose the one that is the most applicable for your account. If there is a system issue where you are unable to submit, you may choose from the following:
    
      * If you have the call me now button in the top right corner of your account health dashboard, you can reach out to us and upload your appeal through the case created from the call.
      * If you do not have the call me now button, you can simply create a case with us and we can transfer your appeal to the appropriate team for review. (You will need to explain that you do not have a way to submit your appeal on an account level and that is why you are asking for a transfer.)
      * In your appeal portal in the left upper hand side you may have a link to call there as well.
    
    
    
    I believe @ABC_23 was able to answer your other questions.
    
    Please let us know if you require additional assistance. We are looking forward to assisting you.
    
    Regards,
    
    Desi

To which @ThisIsTheWay (This Is The Way) replied

    Why are you suspended? It makes a difference on answering the above questions

So @ABC_23 (ABC_23) replied

    Desi_Amazon:
    
    > You have a few options, please choose the one that is the most applicable for your account. If there is a system issue where you are unable to submit, you may choose from the following:
    > 
    >   * If you have the call me now button in the top right corner of your account health dashboard, you can reach out to us and upload your appeal through the case created from the call.
    >   * If you do not have the call me now button, you can simply create a case with us and we can transfer your appeal to the appropriate team for review. (You will need to explain that you do not have a way to submit your appeal on an account level and that is why you are asking for a transfer.)
    >   * In your appeal portal in the left upper hand side you may have a link to call there as well.
    > 
    
    
    @Desi_Amazon, with your permission I will be adding this to my help files. May I do so?

To which @itznathin (Itznathin) replied

    I did the 2nd option. The other 2 options are not available to me as of now. I think I blew up their phone lines too much in last 2 days.

So @papyrophilia replied

    itznathin:
    
    > I did the 2nd option.
    
    What was the case update to this?

To which @itznathin (Itznathin) replied

    I just posted this:
    
    I need to send a account level POA to the Seller Performance Team. However, ALL methods of contact by phone or email or web portal are blocked in my account for some reason. My account is not yet suspended but it is at risk ofr being suspended. I am log in, remove products, sell products and even ship in FBA products. But I know it is not in good standing because they are withholding my payment.
    
    I have tried the following:
    
      1. The yellow APPEAL button at top banner of Account Health page (the 3 empty boxes where you can write the POA no longer exists and what I see is the last notification they sent me with no way to reply back.
      2. The “Call me now” button on Account Health page does not work. I have been getting " Call back service unavailable. At this time, our call back service is unavailable. Thank you,  
    The Amazon Selling Partner Support team" message for last 8 days.
      3. The note portals in the HELP page or Customer Service page are only available as an email but no call back function. The call back has been disabled. Opening cases through these Help portals have not been effective as they keep sending me the same form letter with the same ineffective page links as I have already tried hundred times.
      4. I have sent direct email to the following address I have. So far, no replies.
    
    
      * diamond26@example.com
      * diamond26@example.com
      * diamond26@example.com
      * diamond26@example.com
      * diamond26@example.com
    
    
    
    So…how do I send my POA to the Seller Performance? Anything else I can try?

After which, @papyrophilia added

    itznathin:
    
    > Opening cases through these Help portals have not been effective as they keep sending me the same form letter with the same ineffective page links
    
    Desi_Amazon:
    
    > _If you do not have the call me now button, you can simply create a case with us and we can transfer your appeal to the appropriate team for review. (You will need to explain that you do not have a way to submit your appeal on an account level and that is why you are asking for a transfer.)_
    
    @itznathin, have you done _exactly ^^^ this_? Opened a case with Seller Support, requesting they submit your appeal to Seller Performance due to lack of an “appeal” button?

So @itznathin (Itznathin) replied

    I have done it million times. They keep replying with the same canned form letter sending me where I need to go to so everything I have already tried (all blocked and deactivated). They never say “We will forward it to the seller perf team” even though I have requested them to do so - in BIG LETTERS at the top of each case.

@itznathin (Itznathin) replied

    Typical reply:
    
    Hello from Amazon Selling Partner Support,
    
    We understand that you want to contact the seller performance team
    
    We would like to inform you that you can use the ‘Call me now' feature to initiate phone calls with Amazon
    
    To request phone calls from your Seller Central account you can use the “Call me now” feature through below steps:
    
      1. Click on “Contact Seller Support” button in the “More ways to get help” box found on the right side of Help pages. Or you can simply use the “Contact Seller Support” link available at the bottom of all Seller Central pages.
      2. Select the service and then select the issue for which you require our help
      3. Select “Phone” tab
      4. Select your country
      5. Enter your phone number and Extn. (if any)
      6. Check “+ This issue is urgent and requires immediate attention”, box if required
      7. Click on “Call me now” button
    
    
    
    We will call you and assist with your questions and concerns.
    
    Please note that we have provided you with the best possible solution pertaining to your issue.

So @Charles_Amazon (Charles_Amazon) replied

    Hi @itznathin
    
    This is Charles from Amazon to help you with your post about inauthentic item complaints.
    
    itznathin:
    
    > Is there any way to send a PoA if all the usual portals are inactive in your account? All the “Appeal” links in my account are no longer accepting PoAs. I can not find any portals or links where I can send my PoA. The last place I sent the PoA was the AIN level Appeal link where you can send your invoice - instead of an invoice, I sent a PDF version of my PoA - no go.
    
    It sounds like you have had issues with your ASINs which led to issues on the account.
    
    I realize you are struggling with a appeal path.
    
    With the information that you have provide, both in this post, and a duplicate post, you still have not revealed to the forums community the nature of the issue itself.
    
    But first let me divide the appeal paths into two unique protocols:
    
    Individual ASIN level appeals are processed in the product policy compliance area of your account health dashboard. If you sent in your appeal, give the review some time to reinstate your listing. You should receive a performance notification informing you of the results of the review.
    
    Account level appeals are also processed on the account health dashboard., however, to submit your written appeal response to reactivate your account, click on the yellow button to appeal. The page you will be directed to is the reactivate your account page. Send your plan of action by submitting on this page.
    
    We have shown you how to create a case in order for you to submit information.See @Desi_Amazon's reply above.
    
    In regards to having no account level appeal path, in other words, if there is no active button on the reactivate your account page, then there must be a bigger issue at hand here. We can only speculate, given the sparse information that you have provided in the forums, that the issue could be a violation to the original business agreement.
    
    Please try to avoid opening up multiple posts regarding the same issue. Keep using the original post to provide more interaction with the forum group. Everyone will want to know the outcome to your circumstance.
    
    The forums community is here to support you.
    
    Regards,
    
    Charles

To which @itznathin (Itznathin) replied

    I am at a loss with this case, to be honest. I have been selling branded optics for 13+ years on Amazon from same suppliers. They are obviously authentic but we are not authorized sellers. The complaints are for authenticity. I have sent in my suppliers invoices for years and they have accepted. In last 12 months, Amazon has been declining the invoices. They are now demanding that I get an LOA from the manufacturer or the supplier. I can not get an LOA since I am not an authorized dealer. That is a dead end for me. So all the inauthentic violations have not been getting resolved and have been piling up in my rolling 6 months window and, now, it has added up to the point of account level risk where I have to send POAs. I went back and forth few times through that APPEAL button on the banner of my Account Health and the last email from the Sller Perf was to send another POA.
    
    “We received your submission but we still need additional information for the ASINs listed below.  
    To prevent temporary deactivation of your account, please provide invoices or receipts that address the above issues for the specified items.  
    Please make sure that your invoices or receipts are issued within the last 365 days and include the following information:…etc etc etc”
    
    I have an updated POA but now…that Appeal link is blocked. I am no longer able to use that portal to send the POA. The Call-Me-Back function is also a dead end. I am no longer able to use that call back function. The Help page and seller support help pages are unable to assist as they are in different dept and they keep saying they can not forward my POA and to use same portals and links I have mentioned above.
    
    I am just looking for a way to get my POA to the Seller Performance for review. I have tried everything I can think of but I have not heard back yet. My account is not yet suspended but I know it is at risk as they are withholding my funds.

After which, @Charles_Amazon (Charles_Amazon) added

    Hi @itznathin,
    
    Having taken some time to review your post, we have determined this issue may exceed our ability to best assist here in this space, and we want to make sure your issue is addressed in the best way possible. As such, I have notified the appropriate parties for further assistance.
    
    Please make sure your contact information is updated and available in your seller central account, including but not limited to: telephone number for your store, emergency contact information, and updated email addresses.
    
    Thank you and let us know if you have any further questions.
    
    Sincerely,
    
    Charles

To which @system (system) replied

    This topic was automatically closed 180 days after the last reply. New replies are no longer allowed.


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