@a_starving_actor (a_starving_actor) posted a new topic, subject "Scanfob 2002 with Iphone 5S issue". It read:

   Hello–I just acquired a used Scanfob 2002 and have been struggling to get it to work properly so was hoping there was somebody here who might have a clue, because I don't. 
    
    I am using it with the A Seller Tool FBAscan app on my I phone 5S for book scanning. I was able to work with AST support until they had to close and we didn't get it resolved. In brief here's the problem:
    
    I was testing it on books and discovered that many books keep returning an “invalid bar-code” error.
    
    For books, AST translates the 13-digit code into a 10 digit “ISBN”, the problem is when the code is scanned the digits in the 10-digit translation are off, it just truncates the first three digits of the UPC, and it gives the “invalid bar-code” error.
    
    Example:
    
    13-digit UPC : 9780385507387
    
    Scanfob “invalid” 10-digit translation: 0385507387
    
    The correct 10-digit translation: 0385507380
    
    This does not happen with every book I have scanned–some books have translated perfectly, but for some reason it's just truncating the first three digits of the UPC of these other books.
    
    What I have done so far to fix it:
    
      1. Reset to factory defaults
    
      2. Followed the AST instructions and re-installed.
    
    
    
    
    So I'm stumped–could I have a faulty scanner? Thanks in advance for any help.

So @asellertool (asellertool) replied

    Hi:
    
    Looks to us it is a scanner firmware problem as the scanner itself can not do EAN13 to ISBN10 conversion correctly.
    
    2 solutions here:
    
      1. Try factory reset on the scanner. Instruction is here:  
    https://serialio.com/sites/default/files/pdf/Scanfob-2002-Restore_Factory_Defaults.pdf
    
      2. Configure the scanner do not do the conversion. This is what we found  
    http://screencast.com/t/ctGhmaHQ  
    http://screencast.com/t/R63LgyNu
    
    
    
    
    Try those solutions above to see if it fix your issues. And still we feel the scanner you bought from 3rd party may be defective and this issue may come again in the future. So if possible, try to return the scanner to the seller.
    
    AST Staff  
    http://www.asellertool.com

@a_starving_actor (a_starving_actor) replied

    Thank you for the help. I will try these to see if it can be resolved.

Then @a_starving_actor (a_starving_actor) said

    That fixed it! Please let Jason know and thank him for his kind help today.

Then @system (system) said

    


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