@WGB (WGB) posted a new topic, subject "What happens to customer questions when seller is on Vacation Setting?". It read:

   Forgive me if this has already been answered. I searched previous forums and couldn't find this answer.  
    What happens if you are on Vacation Setting and customers try to contact you for things like returns and so forth?  
    We will be briefly closing for vacation soon, and will have limited access to computers and cell phones. Don't want to get dinged for not answering customers queries. Do customers get a message that the seller is on vacation when they ask a question?  
    Thanks.

To which @doubled727 (doubled727) replied

    You can't stop the questions. That's why you need to check your account daily.

After which, @Arizona_Dave (Arizona Dave) added

    Customers do not get a message saying you are on vacation, when you put your listings on inactive, customers will not be able to see what you have for sale.
    
    You are still required to answer any emails from customers or Amazon.

Then @cosmeticseller (Cosmeticseller) said

    I always travel with my ipad, and am able to take care of everything with it.

So @Lake (Lake) replied

    The same thing that happens when you are not on vacation.
    
    And the same requirements for a response.

To which @shanti (Shanti) replied

    No, I don't believe that they do get such a message. I think that, even when you are on vacation, you are responsible for answering messages in a timely manner. Is there someone you can task with checking in on your account while you are gone (someone who does not, nor never did have, a seller account - because you don't want to ever link your account to someone else's account!)

@doubled727 (doubled727) replied

    You could also receive return requests or A-Zs while you are in vacation mode.

@WGB (WGB) replied

    Thanks for all the replies. Thankfully, I did not have any messages for the few days I had to be away. Good to know for next time.  
    Cheers!

@Mainely_Scooters (Eastern Peace Forever ∞) replied

    watergrassbooks:
    
    > Thanks for all the replies. Thankfully, I did not have any messages for the few days I had to be away. Good to know for next time.  
    >  Cheers!
    
    Use the Amazon Seller App. It notifies you of messages and you can respond directly in the app.

Then @system (system) said

    


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