@Lunar2015 (Lunar2015) posted a new topic, subject "Massive Amazon Search Glitch (Please compile observations here)". It read:

   Starting about August 31st, our top selling has had it's ranking for **ALL KEYWORDS** drop to about the 30th position. This ASIN has been around for a year and sells 200-300 units/day consistently. Even **EXACT PRODUCT TITLE SEARCHES** are placing it almost dead last. Random items like DVDs, books (this is a fitness product) are ranking higher than the ASIN.
    
    Here is an image of or search ranking when you search for the exact product title and as you can see, there are sporadic rank fluctuations that make zero sense. This is not due to an influx of new competitors, bad reviews, or slow sales. These are irrational, glitchy decreases in rank.
    
    Fix attempts
    
    **Our account rep escalated to the internal team and their solution was to update keywords. This did not work.**
    
    **We've adjusted almost everything on our PDP to A/B test for potential fixes. This not work**
    
    **Emailing Jeff resulted in executive team member researching the issue and saying it's working as intended**
    
    Screen Shot carterstacy@example.net PM.png1790×986 127 KB
    
    * _Sellers Experience Same Issue_
    
    @MRMOZBY @nothx @ja434650 @Le_Doggo @oneofmanyfba_la @minicute2020 @yoann @LOTR_Is_Awesome @eggdog
    
    Post 1
    
    Post 2
    
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    Post 7
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@Lunar2015 (Lunar2015) replied

    More Sellers; @East_Coast_Gypsy_Sal @iluvtoast @AndyGabriel @mango_c @MARI_TRADE @IndigoCharms
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@sellin4years (Sellin4years) replied

    Same Issue here. Mine started 3 days ago. 3 Top selling items that move 200+ units a day. Terms that were ranked in the top 5 for a year are now 30-60. Can't wait to count on Amazon to not address carterstacy@example.net.
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After which, @Lunar2015 (Lunar2015) added

    Am seeing
    
    sellin4years:
    
    > Same Issue here. Mine started 3 days ago. 3 Top selling items that move 200+ units a day. Terms that were ranked in the top 5 for a year are now 30-60. Can't wait to count on Amazon to not address carterstacy@example.net.
    
    Same here too. Is this only affecting top selling products? Can y'all mention your daily sales and category?
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To which @mandoamz (mandoamz) replied

    My product was ranked about #1000 BSR in the Electric Massager category before this glitch.
    
    @alm
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After which, @eggdog (eggdog) added

    I haven't received a response from amazon yet but I'm still trying everything I can to boost the listing without any luck.
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@eggdog (eggdog) replied

    Capture111111.PNG752×388 18.7 KB
    
    This is pretty much what all of my keywords look like for a product that has sold very well for years. Sales for this item have basically stopped now and I have no idea what to do.
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@MRMOZBY replied

    Was ranked organically from 1-5 spot on all major Keywords! After this glitch all went down to #32 spot! The organic sales are now dead!
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Then @mandoamz (mandoamz) said

    MRMOZBY:
    
    > Was ranked organically from 1-5 spot on all major Keywords! After this glitch all went down to #32 spot! The organic sales are now dead!
    
    Can you post a keyword rank history chart so we can compare when this happened?
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So @eggdog (eggdog) replied

    mandoamz:
    
    > Can you post a keyword rank history chart so we can compare when this happened?
    
    Capture111111.PNG752×388 18.7 KB
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After which, @Edge_Multitech (Edge_Multitech) added

    algorithm meme.PNG.jpg1439×786 228 KB
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After which, @mandoamz (mandoamz) added

    eggdog:
    
    > > Can you post a keyword rank history chart so we can compare when this happened?
    
    Sorry, i just saw your chart. Was asking @MRMOZBY.
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So @Lake (Lake) replied

    I would venture to say the algorithm has changed or is in the process of changing due to the public disclosures of the indictments and information stolen from Amazon.
    
    Gonna be winners and losers, as usual.
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Then @mandoamz (mandoamz) said

    That could be the case but I also sell a more expensive slower model of the affected ASIN. The more expensive one sells about 20ish a day and has pretty much a near-identical listing to the affected ASIN in terms of keywords, descriptions etc with the exception of price. That listing has not been affected at all which makes me feel very uneasy about this.
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To which @Lake (Lake) replied

    Could be the sales pattern of the 20ish a day item looks more like the items which were exploiting inside info.
    
    Keywords have never been an area of Amazon Search emphasis, and secondary to the major portions of the search algorithm.
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To which @Lunar2015 (Lunar2015) replied

    Here's my search ranking for a branded keyword which we've ranked #1 for since launching a few years ago.
    
    I don't think this is how Amazon search is supposed to work. Someone searching for my product (example: billys fly swatter which is the top seller on amazon) should not be getting random searches of DVDs on how to set up bluetooth connections, books on “taking some girls v card” appearing ahead or lower ranked non-billy fly swatters that sell 1-2 units a day.
    
    But then again, what do I know?? I've only been selling on Amazon for 6 year snow.  
    
    
    Screen Shot carterstacy@example.net PM.png1726×844 97.1 KB
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Then @AndyGabriel (Andy Gabriel) said

    **I have experienced a massive position drop Sep 26th. From top1-5 to 30-100+**  
    Exact product title and branded searches works normally (1th position).  
    Main keyword search results now have only 7 pages, instead 40+ like before.
    
    _Major keywords drop:_  
    
    
    Screenshot_10.png2174×1582 214 KB
    
    * * *
    
    _Example keyword position history (Aug-Sep 2020):_  
    
    
    Screenshot_7.png1298×811 103 KB
    
    _Same keyword position history in early 2020:_  
    
    
    Screenshot_9.png1301×826 77.2 KB
    
    * * *
    
    My ASIN is 2 y/o. Still have a Bestseller badge since early 2019. I also was #1 Clicked ASIN for the main keyword. Lowest BSR in the niche and highest review quantity.  
    My normal BSR during last year was under 400 (200-300sales/day). Today BSR 2000+
    
    * * *
    
    My main keyword search shows relevant products, but the top positions are occupied by young products which use ultra demping strategy. They sell for half the market price.  
    All good old top products with whom I have stood next to for the last 3 years have gone deep down during the last 6 month, and lost 90% of their sales.
    
    I think one of the possible scenarios of what is happening now is the Amazons crazy experiment to replace good old top selling products with new and super cheap ones.
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So @Axe_Capital (Axe_Capital) replied

    Same here
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After which, @Lunar2015 (Lunar2015) added

    I am sorry to hear that - a drop to 70-100th place is pretty brutal. Are you seeing that even for branded keywords too?
    
    We're seeing our ASIN drop from #1 to the 30th spot no matter the keyword.
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To which @Lunar2015 (Lunar2015) replied

    Axe_Capital:
    
    > Same here
    
    Can you share a screenshot of your keyword rank history.
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To which @Lunar2015 (Lunar2015) replied

    AndyGabriel:
    
    > I think one of the possible scenarios of what is happening now is the Amazons crazy experiment to replace good old top selling products with new and super cheap ones.
    
    That would be a good guess but see @mandoamz post on his/her product. Their more expensive model is ranking higher than the cheaper one and sales are 10x less.
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After which, @mandoamz (mandoamz) added

    Hello Mods,
    
    There is something wrong - please investigate lol.
    
    @Ricardo_Amazon, @Pax_Amazon_old, @Crystal_Amazon_old, @Mimi_Amazon_old, @Sarah_Amazon_old, @Chris_Amazon, @May_Amazon_old, @Cat_Amazon_old
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Then @mandoamz (mandoamz) said

    Hello mods again - can you please help take a look at this issue. It's affecting a lot of sellers.
    
    @Sophie_Amazon_old, @John_Amazon_old, @Edward_Amazon_old, @Bella_Amazon_old, @Cassie_Amazon_old, @May_Amazon_old
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So @AndyGabriel (Andy Gabriel) replied

    Lunar2015:
    
    > Are you seeing that even for branded keywords too?
    
    No. Branded keywords is #1 in search results.
    
    Lunar2015:
    
    > That would be a good guess but see @mandoamz post on his/her product. Their more expensive model is ranking higher than the cheaper one and sales are 10x less
    
    @mandoamz , your expensive version of the affected product was on top search positions and was one of the top selling products in their niche before massive drop?
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After which, @mandoamz (mandoamz) added

    AndyGabriel:
    
    > @bbyod, your expensive version of the affected product was on top search positions and was one of the top selling products in their niche before massive drop?
    
    Interesting…ALL my keywords (branded / unbranded) are displaying a search ranking of about 30th. Even when I search my product title word for word, it's locked in around the 30th spot.
    
    My expensive version was neck and neck (1 & 2) in terms of branded search terms but has a BSR of about 20,000 vs 1,000 for the expensive one. The expensive one was nowhere near the less expensive's non-branded search ranking though.
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Then @LOTR_Is_Awesome said

    The same thing has happened to our best selling product! None of our other products have been affected. Only our best selling product has been affected by this. Look at what happened to our keyword ranking for our MAIN keyword phrases. You can see they all dropped at the same time! It looks like someone literally pressed a button and tanked all of our keyword ranks!!
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@mandoamz (mandoamz) replied

    > The same thing has happened to our best selling product! None of our other products have been affected. Only our best selling product has been affected by this. Look at what happened to our keyword ranking for our MAIN keyword phrases. You can see they all dropped at the same time! It looks like someone literally pressed a button and tanked all of our keyword ranks!!
    
    How are your branded keywords? Same thing?
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Then @LOTR_Is_Awesome said

    Do you mean if I search for my brand? When I search for my brand my best seller is no longer at the top. It shows up a few down.
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To which @mandoamz (mandoamz) replied

    Yea. It was ranked #1 for branded search terms I'm assuming?
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@binhnk (binhnk) replied

    it's same to me.  
    Even i search my branded name keyword, it also stand at 30+
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So @LOTR_Is_Awesome replied

    Yeah if I remember correctly it was consistently at the top. Please let me know if your keyword rankings go back up, and if so, what caused them to if you know.
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Then @binhnk (binhnk) said

    My 1st ASIN got that problem since 24th August -> now still  
    the second one, since 24th September -> same status
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Then @MRMOZBY said

    Rankings of you 1st ASIN have not recovered since 24th Aug?
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After which, @Curiously (Curiously) added

    Where do you guys see this info? Is this on Amazon or a 3rd party program?
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Then @AndyGabriel (Andy Gabriel) said

    3rd party (Helium 10/ Seller Board). And also double check manually with incognito browsers + in Amazon Shopping mobile app after clearing app storage and cache.
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To which @binhnk (binhnk) replied

    no, it's still facing the issue.  
    Terrible
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After which, @mandoamz (mandoamz) added

    Curiously:
    
    > Where do you guys see this info? Is this on Amazon or a 3rd party program?
    
    3rd party program helps illustrate the issue easier since there are no tools to currently track search ranking. But a simple search for different keywords will show our ASINs being locked into the 30th position, even for exact searches.
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@Lunar2015 (Lunar2015) replied

    This sucks - what category are you guys selling in?
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Then @oneofmanyfba_la (oneofmanyfba_la) said

    Toys & Games. Still getting the hang of replying on forums. How about you?
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So @Lunar2015 (Lunar2015) replied

    Electric Massagers
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Then @david_anderso (David Anderson) said

    There was some kind of major algorithm change. We have 100 private label SKUs selling for 4 years and really steady organic rankings. I'm seeing all sorts of products getting shuffled into the top 20 and we are getting pushed down or moved around day to day or **the “Amazon Choice” for the exact phrase being searched ranked low at 15 or so which doesn't make sense!!** . Possible reason 1: I think they are putting more emphasis on giving new products a “honeymoon” period on page one and while they give these guys a showing in the top 10. There are so many new products and sellers that it is pushing existing listings down while the algorithm tests new product? Possible reason 2: the clutter of Sponsored ads and video (especially on mobile) is pushing organic listings below the fold. Possible reason 3: just be an update that reduces emphasis on existing organic listings history and placement.
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Then @oneofmanyfba_la (oneofmanyfba_la) said

    Agreed. Since last week, its been impacting our ASINs as well, one of which has a choice badge and overnight went to page 3 for that keyword. Since when did Amazon Choice products show that far down in search?
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Then @ja434650 (ja434650) said

    I got a response from executive seller relations about this. See attached.  
    
    
    Sept Issue.png3212×562 106 KB
    
    When they say it's not the same issue, they're referring to a similar search problem I had back in Jan 2020 and got this response for that search issue.  
    
    
    Jan Issue.png3190×534 109 KB
    
    It's a glitch just like it was back in January. Once they solve it (which should be soon), rank should return to normal. That's what happened for me back in January.
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Then @oneofmanyfba_la (oneofmanyfba_la) said

    A mod has commented on a different thread confirming the glitch is being corrected
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@Infinity_Man (Infinity Man) replied

    ja434650:
    
    > I got a response from executive seller relations about this. See attached.
    > 
    > When they say it's not the same issue, they're referring to a similar search problem I had back in Jan 2020 and got this response for that search issue.
    > 
    > It's a glitch just like it was back in January. Once they solve it (which should be soon), rank should return to normal. That's what happened for me back in January.
    
    Wow, you must have been moving a lot of product to get that kind of attention from the executive team. I am assuming your losses with this “Glitch” total in the thousands?
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@mandoamz (mandoamz) replied

    > Wow, you must have been moving a lot of product to get that kind of attention from the executive team. I am assuming your losses with this “Glitch” total in the thousands?
    
    He mentioned he's in the $12M range. I sell around the same and it's not abnormal for me to get a response from jeff's team.
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Then @ja434650 (ja434650) said

    Yea I'm about $12M per year but trust me, I don't get much help. I met Amazon employees at Boost with FBA conference in 2017…1 of them is still responding to me and helps me occasionally. Besides that, I'm in the same boat as anyone else. I would think there is a certain sales number when you start getting more support but it's probably like $50M or something.
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After which, @AndyGabriel (Andy Gabriel) added

    Guys, it looks like they really fixed something.
    
    Many of my positions returned to the top. I`m on a 6 page for my main keyword, but it start to climbing up.
    
    Screenshot_11.png2167×1652 203 KB
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To which @Q_Y (Quan Phan) replied

    Andy can I ask what tool do you use to track keyword ranking
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@AndyGabriel (Andy Gabriel) replied

    superscout from Seller Board
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After which, @Le_Doggo (Amazon_Gone_Wild) added

    That's great your issue got fixed, but I'm still experiencing the same problem.
    
    Organic rank 2 to 60 to not appearing on first 7 pages. Still holds a bestseller badge…
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@MRMOZBY replied

    Please post here if your issue is resolved!
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Then @mandoamz (mandoamz) said

    **CURRENT STATUS**
    
    Not fixed for me. Still waiting on reply from @SEAMOD and the EXEC team member researching this issue.
    
    @ja434650 mentioned that the EXEC team member said the issue should be resolved but he is not seeing correct ranking.
    
    **RECAP OF CURRENT ISSUE WE'RE FACING**
    
      * Non-branded / branded keywords are displaying irrelevant lower ranked products towards top. Previously top ranked ASIN and other seller ASINs are stuck in the 30-40th position (or lower) for ALL KEYWORDS, even exact matches.
    
    
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After which, @eggdog (eggdog) added

    Maybe it will take some time to see the results generate? Mine hasn't been fixed either but I haven't had any response from the ESR team that I emailed. It may take time and it looks like maybe some of my keywords are getting better.
    
    My case in Seller Support wasn't helpful, they are probably limited with what they can deal with.
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So @MRMOZBY replied

    Same here - Not fixed for me!
    
    The issue has been for more than 5 days and I have faced this before (from 30th August to 8th September) !
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Then @Lunar2015 (Lunar2015) said

    eggdog:
    
    > Maybe it will take some time to see the results generate? Mine hasn't been fixed either but I haven't had any response from the ESR team that I emailed. It may take time and it looks like maybe some of my keywords are getting better.
    > 
    > My case in Seller Support wasn't helpful, they are probably limited with what they can deal with.
    
    All my keywords are still stuck on the last spot of the first page. Branded and non-branded alike.
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To which @Lunar2015 (Lunar2015) replied

    MRMOZBY:
    
    > Same here - Not fixed for me!
    > 
    > The issue has been for more than 5 days and I have faced this before (from 30th August to 8th September) !
    
    me too.
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@Le_Doggo (Amazon_Gone_Wild) replied

    Still stuck on top of 2nd page… fix when 
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@mandoamz (mandoamz) replied

    I'll let y'all know when I get a response from the executive team member and the moderator. Still said developers are fixing and haven't gotten confirmation yet.
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So @Lunar2015 (Lunar2015) replied

    mandoamz:
    
    > I'll let y'all know when I get a response from the executive team member and the moderator. Still said developers are fixing and haven't gotten confirmation yet.
    
    Thanks!
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Then @MRMOZBY said

    I guess there are two type of issues sellers are facing:
    
    1.) some of their Keywords are deranked along with other best sellers.
    
    2.) all keywords along with brand name keywords are stuck at a spot around 30 ,
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Then @binhnk (binhnk) said

    yes, exactly
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Then @Le_Doggo (Amazon_Gone_Wild) said

    Keyword 1.
    
    image.png856×409 27 KB
    
    Keyword 2. Got back to rank 2 for the keyword for 3 hours in the wee hours of this morning (a few hours ago) then disappeared off first 7 pages again…
    
    image.png830×415 28.1 KB
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@ja434650 (ja434650) replied

    ESR said again that it has been fixed. I'm going to ask them to look again because a lot of sellers on the forums are still having issues and search results don't look right. My sales have improved nearly back to regular levels but search results for my main keywords still aren't right.  
    
    
    Screen Shot carterstacy@example.net AM.png3210×442 72.7 KB
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Then @mandoamz (mandoamz) said

    Still waiting on my end for response from exec and @seamod.
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So @Le_Doggo (Amazon_Gone_Wild) replied

    Noticed that my keyword ranks are starting to come back and disappear again every few hours today.
    
    Goes to rank 2-5 then disappears off first 7 pages. On and off…
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So @MRMOZBY replied

    same is happening with me! goes to spot 3 and then moves to spot 32!
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So @mandoamz (mandoamz) replied

    My listings would rotate from the 30th spot to 1st, maybe 1 out of every 20 searches when this issue first started occurring. And right after search was displaying it as 1st, clearing the cache and re-searching it would bring it back to the 30th.
    
    Now it's just stuck on 30 or so no matter how many times I search.
    
    I'm hoping amazon can fix this soon - my sales have dropped in half and I can't pay for my holiday order lol
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So @Lunar2015 (Lunar2015) replied

    Well they're definitely trying to fix something. My supplements which are sold under the same brand name are now popping up in the #1 spot when you search specifically for my top-selling ASIN which is affected (fitness equipment). 
    
    Keyword tracking software did show our best seller go back to #1 for a branded search term but it's back to being last again.
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Then @Le_Doggo (Amazon_Gone_Wild) said

    New and improved (for amazon ppc revenue) sprinkler system lol
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@alm (ALM) replied

    My rankings completely tanked on the morning of 9/26 but starting about yesterday things seemed to have reverted back to normal. I'm generally back to my normal rankings (as is my competitors) for some of the top keywords (minus my brand ones which still looks odd)
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@mandoamz (mandoamz) replied

    alm:
    
    > My rankings completely tanked on the morning of 9/26 but starting about yesterday things seemed to have reverted back to normal. I'm generally back to my normal rankings (as is my competitors) for some of the top keywords (minus my brand ones which still looks odd)
    
    what's odd about the brand? Mine are still fudged up.
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Then @alm (ALM) said

    mandoamz:
    
    > alm:
    >
    >> My rankings completely tanked on the morning of 9/26 but starting about yesterday things seemed to have reverted back to normal. I'm generally back to my normal rankings (as is my competitors) for some of the top keywords (minus my brand ones which still looks odd)
    > 
    > what's odd about the brand? Mine are still fudged up.
    
    I have 2 ASINs for my brand. One of them is now back to position 1 (as it was and should be) and the other one is all the way down to position 40. (that one is usually position 2).
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After which, @mandoamz (mandoamz) added

    alm:
    
    > I have 2 ASINs for my brand. One of them is now back to position 1 (as it was and should be) and the other one is all the way down to position 40. (that one is usually position 2).
    
    Is the one that's in the 40th position still messed up for non-branded keywords?
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So @alm (ALM) replied

    mandoamz:
    
    > alm:
    >
    >> I have 2 ASINs for my brand. One of them is now back to position 1 (as it was and should be) and the other one is all the way down to position 40. (that one is usually position 2).
    > 
    > Is the one that's in the 40th position still messed up for non-branded keywords?
    
    Good point to look at - yup it is
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Then @Magnet_Jewelry_Store (Magnet Jewelry Store) said

    What program do you use to see this chart? Thank you
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After which, @Le_Doggo (Amazon_Gone_Wild) added

    Read the watermark haha
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@Magnet_Jewelry_Store (Magnet Jewelry Store) replied

    Thank you Duh 
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After which, @Le_Doggo (Amazon_Gone_Wild) added

    image.png827×381 36.5 KB
    
    My keyword is at least back in the first 7 pages again, didn't change anything with the listing. Whenever I search it on incognito browser I see it under this keyword at position 36-38, but apparently I'm jumping back to my normal rank sometimes according to this H10 snapshot?
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To which @eggdog (eggdog) replied

    Has anyone had any success reviving their listings? What are you doing? I haven't seen much happen even though the internal team has said that it is fixed.
    
    Le_Doggo, your keyword chart looks a lot like many of my keywords. Very sporadic.
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@nottheboss (nottheboss) replied

    is Helium 10 the only way to get search rankings?
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After which, @eggdog (eggdog) added

    No there's a lot of keyword trackers. I think Juncle Scout has a popular one. I use Helium 10 though.
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@Le_Doggo (Amazon_Gone_Wild) replied

    Mine is starting to climb back (maybe because of high ppc sales), it's no longer frozen at 55ish, it's now at 25-30, and jumps to my old position of 2-5 sometimes.
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To which @MRMOZBY replied

    Some sellers have got it fixed. For some the listings go back to top spot for few hours and then back to spot 30+
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Then @Le_Doggo (Amazon_Gone_Wild) said

    It seems to be geographical rankings that are shifting it back to top spots ‘for a few hours' I don't know how helium10 tracker works but I assume it uses a different location every time.
    
    If you're seeing your ranking bounce from 2 -> 30+ frequently, try putting in different zip codes at top left and you'll notice some zipcodes rank #2, some at that 30+ position you're stuck at…
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Then @MRMOZBY said

    tried changing postal codes! no use! the trick is to use brand name + main keyword - no matter what the postal code is it will never be at 32nd spot!
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Then @mandoamz (mandoamz) said

    Nope, that does not work for me.
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So @CraftyOne replied

    My search rank on main KW was restored on Friday (went to gutter on Tuesday). However sales did not return to normal. Pretty weird. KW ranking has restored on the only KW which was effected but BSR took a major hit due to low sales over last 3-4 days.
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After which, @ja434650 (ja434650) added

    ESR is still telling me it's fixed but I keep responding asking them to look at it again because I'm definitely still having issues. It's also weird that my main keywords used to return hundreds of pages of results and now only return 7.
    
    Can someone send a screenshot of where you change the postal code?
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To which @mandoamz (mandoamz) replied

    ja434650:
    
    > ESR is still telling me it's fixed but I keep responding asking them to look at it again because I'm definitely still having issues. It's also weird that my main keywords used to return hundreds of pages of results and now only return 7.
    > 
    > Can someone send a screenshot of where you change the postal code?
    
    ESR taking very long to get back to me. @SEAmod said she was awaiting update from developers 5 days ago but seems is not responding to my follow ups.
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Then @ja434650 (ja434650) said

    I'll post an update when I hear one. This ESR rep - Marcela - has been pretty responsive. I keep pointing them to the forums because obviously there is still an issue if so many sellers are experiencing problems.
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To which @Lunar2015 (Lunar2015) replied

    ja434650:
    
    > I'll post an update when I hear one. This ESR rep - Marcela - has been pretty responsive. I keep pointing them to the forums because obviously there is still an issue if so many sellers are experiencing problems.
    
    Appreciate it - I am still seeing this issue too : (
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So @Le_Doggo (Amazon_Gone_Wild) replied

    My rankings for my affected asin all came back as of last night and my sales have restored back to normal (so far it seems good). The whole ranking drop ordeal lasted 6 days for me.
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Then @SRD (DR. S) said

    I have this problem, too, from September 19th. Initially, it recovered after I opened an automatic case of suggestion of subcategory change (I thought it would work as an ASIN/listing refresh), but after a few days in which it has recovered back to normal, everything broke again on 2 October. With the same issue of hourly oscillations from the top 10 positions to position 32 and back.
    
    I think it's a glitch on browse nodes since I remember that amazon itself said it would make changes to the categories in the Amazon catalog.
    
    I hope this issue will be resolved soon because it's a real problem …
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After which, @Lunar2015 (Lunar2015) added

    Le_Doggo:
    
    > My rankings for my affected asin all came back as of last night and my sales have restored back to normal (so far it seems good). The whole ranking drop ordeal lasted 6 days for me.
    
    That's how long the first wave lasted - then it went back to normal for about a week and then dropped again. It's been about 8 days or so and ranking is not back.
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So @Le_Doggo (Amazon_Gone_Wild) replied

    From what I've heard from others with the same issue, these drops last anywhere from 3 days to 1month+… the issue definitely isn't fixed on a big scale yet and people still get this issue randomly. Amazon won't address it so I guess just have to wait and pray…
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After which, @mandoamz (mandoamz) added

    Le_Doggo:
    
    > From what I've heard from others with the same issue, these drops last anywhere from 3 days to 1month+… the issue definitely isn't fixed on a big scale yet and people still get this issue randomly. Amazon won't address it so I guess just have to wait and pray…
    
    Yup, last time it affected me for about a week, then a few days and now it's be occuring for at least 10+ days.
    
    Please tag @SEAmod to grab her attention so we can all get an update.
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After which, @MRMOZBY added

    This is weird! This issue is now faced by a lot of sellers, and Support has no clue about it!
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Then @mandoamz (mandoamz) said

    Hello! For the sellers who have ASINs experiencing this drop in search rank, did you guys merge your listing in the past?
    
    The only difference I can tell say that my current ASIN has with the other more expensive model (which is ranking correctly), is that I merged that listing previously.
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After which, @MRMOZBY added

    no. i haven't
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After which, @david_anderso (David Anderson) added

    I haven't merged any listings and am receiving this drop across many of our SKUs but it does makes me think about other things along these lines. The delivery date shipping to customer seem to be bouncing around too with the rankings. I will see 5 days away and then a couple hours later its Prime two day and then the badge is gone and they will do 10 days out. So maybe the ranking correlates with inventory issues at FBA? I don't know just brainstorming…I also see that I am getting new batches of listings pop up in “Listing Quality Dashboard” from day to day and I've been updating those listings as I go but its weird because its just simple stuff like what shape and other random things I guess we didn't fill in or they changed for the category.
    
    I looked up one of our main search terms this morning and the products at top were terrible and one was completely irrelevant. This afternoon however it seems normal and the product mix seems similar to what I have seen in the past. I don't know what to think.
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Then @SRD (DR. S) said

    Guys, have you tried full upload via flat-file for your listings?
    
    I think the problem is somewhere related to category and subcategory, it probably was some changes in the catalog and we are no longer seen as relevant, since many are no longer in the top searches either search by brand or search by brand + keyword.
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To which @mandoamz (mandoamz) replied

    SRD:
    
    > Guys, have you tried full upload via flat-file for your listings?
    > 
    > I think the problem is somewhere related to category and subcategory, it probably was some changes in the catalog and we are no longer seen as relevant, since many are no longer in the top searches either search by brand or search by brand + keyword.
    
    Did you fix yours by doing a catalog upload and updating everything?
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Then @SRD (DR. S) said

    mandoamz:
    
    > Did you fix yours by doing a catalog upload and updating everything?
    
    Not yet, but I'll give it a try.
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So @ja434650 (ja434650) replied

    I asked ESR about 2 things: decrease in rank for keywords and only 7 pages of results showing up for searched keywords. She responded previously saying the keyword rank is working as intended. I showed her screenshots of my best-selling listing in the middle of the page which is usually at the top. She responded by saying that she sees it at the #1 spot and to clear cache and cookies. I opened a new browser, cleared cache and cookies and I am seeing my products rank pretty normally. For the past few days they seem to be fluctuating from normal rank to low rank. She said it could take 7 days to fully normalize. She also said that for any searched keyword, 7 pages of results are returned…that's normal.
    
    For me, my ranking seems to be returning to normal and my sales are also returning to normal. Are you still having consistent issues? I could point her in the direction of this thread and hopefully she takes a look.
    
    Screen Shot carterstacy@example.net AM.png3218×558 104 KB
    
      
    
    
    Screen Shot carterstacy@example.net AM.png3212×1578 381 KB
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After which, @SEAmod (Susan_Amazon) added

    Hello Sellers,
    
    I have been asked to update you that the issue has been fixed and deployed through the system.
    
    Susan
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To which @mandoamz (mandoamz) replied

    SEAmod:
    
    > Hello Sellers,
    > 
    > I have been asked to update you that the issue has been fixed and deployed through the system.
    > 
    > Susan
    
    I am seeing my keywords go back to normal. Hoping it stays that way  Thanks @SEAMod.
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So @MRMOZBY replied

    still not fixed for me and my 3 friends 
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To which @J_AMZStore (J) replied

    Thanks for the update Susan. Only 2 of my ASINs have been fixed so far, and at least one of my competitors ASINs are still suppressed as well. Is there a time-frame for when all the suppressed ASINs will be fixed?
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So @ModTechKev (ModTechKev) replied

    Are your keyword rankings back to normal now and staying ranked?
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@Asombrose (Asombrose) replied

    @SEAmod all our keyword ranks for our ASIN are still stuck at 31 position and we used to be 1 position. Any idea when the fix will be done?
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Then @Daniel_E_C (Daniel_E_C) said

    @SEAmod my brand is having the same issue. 5 of our top ASINs are stuck in position 30ish. Even for our own brand name they are showing up below competitors.
    
    Is it possible to follow up with the team that told you it was fixed 7 days ago.
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To which @TechKing (AnjarTech) replied

    Hi, would you mind showing me a blown-up screenshot with exact days?
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To which @TechKing (AnjarTech) replied

    This is what happened with me
    
    First time de-ranked Start Date: 24th Sep - End Date: 6th Oct  
    Second time de-ranked Start Date: 14th Oct -End Date" 16th Oct
    
    No wonder whats coming up next. 
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So @Noobie (Noobie) replied

    Just happened to me before Prime Day!! Spent thousands on PPC to rank up my listing to page 1 from multiple Keywords so I could sell well on Prime Day. Amazon just literally gave me a middle finger and dropped my listing to rank #31 for multiple KWs. Been going back and forth with seller support and Brand Registry but no solution. Have to run PPC to even make any sales. What a money pit.
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After which, @Noobie (Noobie) added

    Did they return your rank to previous position or you'd have to rank up all over again?
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After which, @TechKing (AnjarTech) added

    Yes they did, but not exactly the same organic position. BSR was badly effected
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Then @TechKing (AnjarTech) said

    Try shuffling/revising your bullet points and description.  
    It might be effective.
    
    Also please let me know if it really helped.
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After which, @Noobie (Noobie) added

    Will definitely try and give you an update.
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To which @VerticalLines (VerticalStripes) replied

    All my search rankings ,including for my brand name, dropped to hit 30 as of yesterday and remains there now. 
    
    I had this same thing happen for my same product about 3 years ago and it took a long time to correct.
    
    It's a such a powerless feeling. I am going to try the tips people mentioned here to see if it helps.
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After which, @Sulde (Sulde) added

    I agree with your entire statement with a slight difference.
    
    Amazon Information was “fully paid-for” and not “stolen”, except that Amazon seems to have not received the payment. But, payment was made in full.
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So @Lake (Lake) replied

    Selling what you do not own is stealing.
    
    Purchasers of what the seller does not own are receiving stolen property. Those who know it is stolen and buy it anyway are criminals.
    
    The courts can decide who is guilty of what and how they are punished.
    
    The rest of the Amazon seller community will be experiencing disruptions for months to come, as Amazon acts to regain control. I'll let others suggest what might be appropriate penalties, since my listings are on vacation.
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@Sulde (Sulde) replied

    I do agree with your percepts.
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Then @Noobie (Noobie) said

    Changing title, bullet points, back end keywords, closing the listing, nothing works. It's really frustrating.
    
    Lesson learned not to put all eggs in one basket. It's a bad idea relying on a company that doesn't care about you at all and you have no control of anything.
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To which @TechKing (AnjarTech) replied

    I understand the pain you must be going through! But we need to keep trying!  
    Give it one last try, remove your EBC, change it a bit, put it back again.
    
    I m not sure if it will work or not but I think a friend of mine did it probably, coincidentally his ranks got better within 10-15 mins.
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After which, @Asombrose (Asombrose) added

    @SEAmod can you please provide an update to the fix. its really hurting a lot of sellers. my ASIN BSR has gone down from 2000 to 15000. and my ASIN is still stuck at 31 position regardless of PPC.
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@ModTechKev (ModTechKev) replied

    So just an update for other sellers… this week my asin kw's came back to first page rank after about 2 weeks of being stuck on 3rd page 30ish rank. Today I checked back and kw's again are back to 30th ranks and product does not show up under brand name search again… so it was fixed for a few days then immediately glitch is back again. Very frustrating and mods need to update us on whats going on.
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After which, @Daniel_E_C (Daniel_E_C) added

    Yep same thing had ASIN magically reappear for a few days and then drop off again.
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After which, @Ecosall (Ecosall) added

    The problem is not fixed yet, still very low ranking for our top product
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So @Noobie (Noobie) replied

    12 days and counting
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So @MRMOZBY replied

    26 days and counting
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So @Q_Y (Quan Phan) replied

    30 days counting … lost almost all organic ranking for main and long tails keyword. Some ASIN sales are down 70%. All sales right now from PPC with extremely high ACOS (is like somebody bot click/attack us). (My asin not are not new product; we have thousand of review)
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To which @Daniel_E_C (Daniel_E_C) replied

    My products came back today. Can anyone else confirm they are seeing a fix in this glitch?
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After which, @MRMOZBY added

    same here… back on spots… but i've been in and out of this keyword stuck 3 times. lets see if this is permanent fix or not.
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So @VerticalLines (VerticalStripes) replied

    My product has regained KW ranking for the most part other my brand.
    
    It seems to be de-indexed for my brand name only now.  
    Overall sales have improved, but I hope this last issue is corrected.
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Then @Asombrose (Asombrose) said

    @SEAmod can you please provide an update to the fix. its really hurting a lot of sellers. my ASIN BSR has gone down from 2000 to 15000. and my ASIN is still stuck at 31 position regardless of PPC. its been 14 days and counting
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Then @mandoamz (mandoamz) said

    Well my ASIN is not showing up completely on search at all anymore lmao
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After which, @Daniel_E_C (Daniel_E_C) added

    Did you check to see if it was flagged as adult.
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Then @mandoamz (mandoamz) said

    Well, it just got reinstated after being suspended 24 hours ago. Never seen this before.
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Then @mandoamz (mandoamz) said

    VerticalLines:
    
    > My product has regained KW ranking for the most part other my brand.
    > 
    > It seems to be de-indexed for my brand name only now.  
    >  Overall sales have improved, but I hope this last issue is corrected.
    
    By de-indexed - you mean you're not able to see your product when you search for your brand at all right? I think I'm seeing the same thing. @SEA_MOD
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@VerticalLines (VerticalStripes) replied

    No, the brand name is deindexed from the search and autocorrects to what it thinks is the next best answer which happens to be a scammy competitor with a name that is a rip off by one letter.
    
    Earlier I had it where I was also hit #30 for every major KW, but I was still Amazon's choice.
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So @mandoamz (mandoamz) replied

    VerticalLines:
    
    > No, the brand name is deindexed from the search and autocorrects to what it thinks is the next best answer which happens to be a scammy competitor with a name that is a rip off by one letter.
    > 
    > Earlier I had it where I was also hit #30 for every major KW, but I was still Amazon's choice.
    
    I see, try @SEAmod for a fix. I am seeing a new issue where my ASIN will index for its main keyword but then sporadically de-index throughout the day. When it is not ranked for that KW, toggling by Health & Household ranks it #1 again.
    
    @SEAMod, you helped me with almost the same exact issue last year and am hoping you can help again 
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To which @mandoamz (mandoamz) replied

    @SEAmod Can you please help me with our current issue of the ASIN not indexing for the main keyword under all departments but ranking #1 when you search by “Health & Household”?
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To which @Lunar2015 (Lunar2015) replied

    @SEAmod I am experiencing the same issue as bbyoda.
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@fit_enthusiast replied

    @Lunar2015 \- there is another thread where a lot of sellers have voiced the same ranking glitch phenomenon. And I personally know some of the sellers undergoing same issue for weeks. Some temporarily recover and some dont see any light at the end of the tunnel. Maybe if ALL of us can go on one thread (link shared) and request Susan (SEAmod) to escalate this issue then maybe just maybe Amazon starts caring about a resolution.
    
    https://sellercentral.amazon.com/forums/t/amazon-search-not-working-10m-product-sales-cut-in-half/696413/323
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So @VerticalLines (VerticalStripes) replied

    I'm still not ranking for my brand keyword.
    
    Makes me wonder how long until this gets fixed.
    
    I doubt it would permanent, I sure hope not.
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Then @ACSeller (AC) said

    This issue has not be deployed or fixed for months. it has been happening to many sellers continuously. Could you please let us know what the issue is or how to avoid it?
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So @ACSeller (AC) replied

    starting to feel permanent been happening to me over 2 months.
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To which @ACSeller (AC) replied

    has it been permanent for you? mine keeps glitching nonstop
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@MRMOZBY replied

    not permanent… My ASIN climbs back to top spot and falls again to 32nd position mulitple times in a day.
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So @AMZ_user replied

    Still getting crushed by this issue.
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To which @Noobie (Noobie) replied

    I'm not sure if this helps but we recovered from the glitch after we got rid of any competitor brand names in our backend search terms. It may have been a coincidence but it may be worth a try.
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@Northtosouthfatty replied

    Having the same issue with my best product in my best keyword. Went from rank 1 and selling 50 units a day to now selling 2 to 8 units a day at 20% less the price. Amazon seller support doesn't care. They couldn't care less about screwing sellers as long as Amazon gets paid. So thankful I never quit my full-time job.
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After which, @dany (DANY) added

    I also encountered the same problem how to solve it
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@VP_USA1 (VP) replied

    We are also having same issue. did anyone find any solutions?
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To which @jimnew (JimNewYork) replied

    VP_USA1:
    
    > did anyone find any solutions?
    
    It is not a glitch and will not be fixed.  
    Amazon is switching to advertising business model.  
    You have to pay for advertising.
    
    Amazon is moving good selling products down to force you to pay for advertising.  
    Otherwise you will not pay for the advertising.  
    Ads Dept is a major profit carterstacy@example.net.
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After which, @AYLANTO (AYLANTO) added

    We were spending aggressively on PPC but still facing the same issue, it get sorted for most of the people in 2 weeks, but some suffer more period.
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@jimnew (JimNewYork) replied

    AYLANTO:
    
    > We were spending aggressively on PPC but still facing the same issue
    
    When you pay for ads, your product should be shown in the first “Sponsored” row.  
    When you don't pay for ads, your product is shown in position #32.
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To which @dany (DANY) replied

    Yes this will cost a lot of cash
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Then @system (system) said

    This topic was automatically closed 180 days after the last reply. New replies are no longer allowed.
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