@cloud_marketing (Cloud-Marketing) posted a new topic, subject "Is there a way to see the reason an item was returned to fba?". It read:

   And if the item was opened?

After which, @a_starving_actor (a_starving_actor) added

    Btw–just wanted to add that there's sometime a lag time before you see the refund and then it shows up on a report.
    
    Many times they will refund if the return item is in transit, but until the return is processed at the FC and examined it won't show up on the report.
    
    So if the return in question isn't on the report, check back in a few days.

After which, @MAV-DAK (MAV-DAK) added

    There is an FBA returns report shows customer returned items received at an Amazon fulfillment center, including Return Reason and Disposition for returned items.
    
    [FBA Customer Returns Report|https://sellercentral.amazon.com/gp/ssof/reports/search.html/ref=au_fbafulrpts_cont_200885410?recordType=CUSTOMER_RETURNS#orderAscending=&recordType=CUSTOMER_RETURNS&noResultType=&merchantSku=&fnSku=&FnSkuXORMSku=&reimbursementId=&orderId=&genericOrderId=&asin=&shipmentId=&problemType=ALL_DEFECT_TYPES&hazmatStatus=&inventoryEventTransactionType=&inventoryAdjustmentReasonGroup=&eventDateOption=1&fromDate=mm%2Fdd%2Fyyyy&toDate=mm%2Fdd%2Fyyyy&startDate=&endDate=&fromMonth=1&fromYear=2012&toMonth=1&toYear=2013&startMonth=&startYear=&endMonth=&endYear=]

After which, @bg1234 (BG1234) added

    Unwanted item is often a reason and FBA takes them back no question. I get frustrated too, but my sales are way better with FBA and it takes me out of the equation for almost all of the management of my business. Just plan for the added returns with FBA because they are bound to happen. If the items aren't received by FBA within 45 days you'll be credited the amount back, which has happened to me quite often when people don't send back the item. Good luck!

Then @t_and_s_on (T and S Online) said

    ErmineSells:
    
    > I asked seller support and their response was that that reason can not be stated - it is confidential. I am really upset about two returns - both brand new beautiful items. Especially the wine opening kit - it was brand new - I bet it will be returned with replaced old parts. That is what upsetting. My good honest efforts - against scammers and dishonest people. Amazon needs to stop accepting returns after 30 days and should be only 14 days. Even if they refund you the price - still it is much less than the item's price. If Amazon would have strict rules - we would have lesser returns and - buyer would be more responsible and less manipulating.
    
    Do a removal order and when you received it check if it does in fact have replaced parts. If it does have parts other than what was shipped take pictures and open a case with seller support. Be sure to have the removal order ID # included. Amazon will reimburse you for this sort of thing.

So @supremacycl26 (SupremacyCl26) replied

    I asked seller support and their response was that that reason can not be stated - it is confidential. I am really upset about two returns - both brand new beautiful items. Especially the wine opening kit - it was brand new - I bet it will be returned with replaced old parts. That is what upsetting. My good honest efforts - against scammers and dishonest people. Amazon needs to stop accepting returns after 30 days and should be only 14 days. Even if they refund you the price - still it is much less than the item's price. If Amazon would have strict rules - we would have lesser returns and - buyer would be more responsible and less manipulating.

To which @nfine (NFine) replied

    Nope. You have to open a support case to ascertain the information for each return. Since we see a decent amount of return fraud, we have opted-out of commingled inventory placement and now label everything we send into FBA.
    
    The support cases we open (after an item is returned to Amazon) are usually worded as follows:
    
    >Subject: Order ID: #XXX-XXXXXXX-XXXXXXX  
    >  
    >Contents of message:  
    >  
    >Order #: XXX-XXXXXXX-XXXXXXX  
    >ASIN: XXXXXXXXXX  
    >Please describe the issue: Customer returned FBA order for refund. We'd like to know the reason provided as to why this NEW product was returned? TIA.  
    >  
    >Regards,  
    >  
    >FirstName, LastName  
    >Amazon Storefront
    
    Once we receive a reply from SS, we (preemptively) follow-up with inventory control info (ie; SNs, .CSV files, etc…) Our follow-up response usually takes the form of as follows:
    
    >Greetings,  
    >  
    >Thank you for providing the reason for the customer return. We constantly keep a vigilant eye on the potential for return fraud. Especially so on products listed via FBA as NEW, such as that sold under ASIN: XXXXXXXXXX.  
    >  
    >As such, we log serial numbers for all of our technology products. Attached, please find a .CSV file containing the serial numbers for all of the (Product Description of ASIN) we sent to your FC for fulfillment under shipment ID: FBAXXXXXXX. We only are providing these serial numbers as a preemptive measure, encase any returns are, in fact, fraudulent. As such, we expect no action to be taken at this time, as we have not received the product back from Amazon. Should you think it prudent to pass on the provided file to the team in charge of inspecting returned items, please feel free to do so. Otherwise, please consider this matter “closed” for the time being until we have a chance to inspect the returned item ourselves upon its successfully completed removal.  
    >  
    >Regards,  
    >  
    >FirstName, LastName  
    >Amazon Storefront
    
    Hope this helps.
    
    NFine

@krystosek_books (krystosek_books) replied

    don't use FBA if you want to have control of your business

After which, @HAWKEYE (MASTER SHAKE) added

    So why are you bragging that your not in touch with your business. Are you proud that amazon does your thinking for you? I am sure everyone is proud of you. at least you can still use it to wear a hat.

So @system (system) replied

    


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