@Jimzworld (Jimzworld) posted a new topic, subject "Customer complaint". It read:

   I am a new FBA seller, selling 2 cell phone cases, one fits a galaxy s8 and the other a s8+. I have 2 negative reviews from the same customer because the wrong case was sent, amazon is threatening to close the listing. How can I resolve this? It seems to me that amazon is pulling/shipping the incorrect item.

So @SELLC (SELLC) replied

    Basically, you can't. Your product will be blocked by a Bot, and you will have to appeal.

After which, @Shadowwar added

    did you sticker these yourself or have amazon do it? I would recommend shipping back to you one of each asin so you can see whats going on.

To which @Jimzworld (Jimzworld) replied

    good idea, thanks

So @system (system) replied

    This topic was automatically closed 180 days after the last reply. New replies are no longer allowed.


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