@CaspianRho (Kurtz) posted a new topic, subject "NO Photogrammetry loads in game". It read:

   Hi all since I've got MSFS I have no photogrammetry appear in-game on any level. Even in the world map view I don't get detailed world views just roads.  
    I have dropped a ticket ( Request #115225) to support but maddeningly they didn't look at any of the ticket content and give me some spewed generic do this that etc. I have tried running everything on high, med, low Ultra also with no change.
    
    I am currently using the Steam version  
    My system is:  
    Win 10 pro  
    i7 7700k 4.20ghz  
    48GB Corsair VENGEANCE DDR4 2133MHz  
    (Prime Z270-P motherboard)  
    Main drive is 1TB SAMSUNG PM961 M.2, PCIe NVMe  
    I have 2 other SSD, SATA 6Gb/s for game installations with MSFS installed on one of these  
    Corsair H80i V2 Hydro on my processor  
    Zotac GTX 1660ti graphics card
    
    I have an ethernet connection through Virgin Media(UK) 200mbps (on average 213mbps down and just over 20mbps up)
    
    Game mode is turned off in Windows settings and Hardware accelerated GPU scheduling is also off  
    I have attempted as many trobleshooting processes as I could find in other threads and generated ‘advice' from support.  
    All options are turned on(turned off and on again with restarts) under data bing maps, photogrammetry , I have tried with turning off rolling cache, increasing rolling cache to 50gb and deleting manual cache.  
    My profile shows me as online and I have connected manually to a server in europe not using automatic, connection shows as roughly 35ms  
    All pending updates have been installed, in fact I'm on my 5th install due to other installation bugs freezing etc. (apart from the time to redo this, I'm semi ok with that)  
    I've removed all add-ons in my Community folder.  
    I am not using Developer Mode or made changes to it.  
    I have refresehed connections to Xbox PC app and MS Store  
    My time settings are always sycronised and I have also installed language packs used in game i.e. Eng US  
    I have disabled all programs that potentially cause issues from the ticket list  
    MSFS is whitelisted in Windows defender for all transations with the servers  
    I have also tried turning on teredo (very slow ping of 161ms, Nat type shows as open but connected)
    
    When I'm in-game and keeping an eye on task manager, I see little to no attempt from the game connecting on the ethernet. I've included some screenshots from Rome as a photogrammetry city and others showing connection whilst in game and a speedtest from my ISP. Thanks for any help or advice.  
    
    
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    Virgin speedtest1106×618 22.6 KB

@PScaber (greg m.) replied

    Is photogrammetry actually available for where you're flying? Check this topic.
    
    List Of Photogrammetry cities/regions General Discussion
    
    > Here you go: This list is up to date as of August 20, 2020. Australia Canberra Darwin City Gold Coast Hobart Newcastle Wollongong Belgium Brussels Canada Calgary Edmonton Hamilton London Montreal Ottawa Quebec City Toronto Vancouver Victoria Winnipeg Denmark Copenhagen France Aix-en-Provence Bordeaux Lille Marseille Montpellier Rennes Rouen Strasbourg Germany Aachen Augsburg Berlin Bremen Brunswick Dresden Duisburg Halle (Saale) Hamburg Karlsruhe Kiel Leipzig M…

So @CaspianRho (Kurtz) replied

    Yeah Rome is definitely on the list. Even when I go to London I get some landmarks but default scenery otherwise  
    
    
    20210731014007_11920×1080 664 KB

@PScaber (greg m.) replied

    CaspianRho:
    
    > Yeah Rome is definitely on the list. Even when I go to London I get some landmarks but default scenery otherwise
    
    Sorry, I missed the reference to Rome in your first post, this doesn't seem to make sense to me. My London looks vastly diffreent to yours with photogrammetry turned on so you have a definite problem.
    
    Maybe your ISP is doing some throttling despite your good internet speeds, your DL speed is the same as mine and I don't have this happening - though, for me, since the last update (and the extra XBox fliers) the quality of photogrammetry for me over Tokyo where I fly quite often has had a noticeable drop in quality.

So @PScaber (greg m.) replied

    I thought it might be interesting to see the difference, so I've gone to your approximate location and taken two screen captures. The one with photogrammetry turned on is different, but the difference is smaller than I expected. However, it clearly shows a difference from what you are seeing.
    
    No photogrammetry  
    
    
    image1894×954 483 KB
    
    Photogrammetry on  
    
    
    image1878×976 472 KB

After which, @Charlythefox (Charlythefox) added

    Rome has for sure very detailed photogrammetry.  
    See this video I made yesterday:

After which, @CaspianRho (Kurtz) added

    I can accept I need an upgrade on my card for sure but I don't think that would bottleneck data being rendered in-game. That second screenshot is awesome. I took a couple of videos with ethernet performance and network statistics on. I've kept them sort as I can. You can see there is little communication for sending and receing data:

After which, @TomAce779623 (Thomas Heggem) added

    Skjermbilde 2021-08-08 516-365-2252×1154 125 KB
    
      
    I have the same issue. 811 Mbps download internet speed, but no photogrammetry is downloading in London. The photogrammetry has been great before SU5. PG is ON in settings.  
    I have had problems earlier this year as well, so it seems there are problems at specific times.  
    I got warning that my internet connection couldn't handle the PG, but as you can see, there is definitely not a problem with my Internet, which is super fast - Fibre.

Then @PScaber (greg m.) said

    I wonder if it's worth trying to force the software to change what it's storing in cache by changing your settings to very low, tunr off photogrammetry, clearr and delete your cache and then restarrt with the low settings and fly arouhd for a bit.
    
    Next turn photogrammetry back on, set up your cache again (I use only 5Gb cache in case that's any indication), return your settings to high, but not ultra and then close the sim and restart again.
    
    Logicall, this shouldn't make any difference; however, in the light of your difficulties I would give this a try if I was in the same situation.
    
    Good luck.

So @xhansolo09 (Xhansolo09) replied

    i have the same issue , being trying everything but no luck , even reinstalled the entire game

Then @CaspianRho (Kurtz) said

    Cheers for the replies guys. I'll certainly give this a shot Pscaber. Although even before SU5 I have had this issue. Currently following TS'ing on another thread I seen (https://forums.flightsimulator.com/t/psa-photogrammetry-not-loading-quickly-a-fix/406363 ) which requires setting a static IP and opening certain ports. But everything is valid to try. I did try manually caching a particular area by pre-downloading and interestingly this never showed in game either
    
    My biggest takeaway from my own videos is that either the Sim is not communicating properly on a rendering/request level from the servers or my ISP is somehow limiting/tracking this and keeping it low. Not sure how packets are requested from game to server. I know when I do speed tests the signal takes a couple of seconds to get passed the quoted 50mbps by MSFS tech ‘support' (I dropped my original ticket on 01/08/21 and have just received ONE reply in 8 days).
    
    Just as an added note i originally had MSFS on XBOX PC game pass and opted to purchase on Steam as the folders are hidden/locked through game pass and not easily accessible without changing admin permissions etc. so potentially there maybe ghost files in a residual form from the game pass version I had.

To which @PScaber (greg m.) replied

    CaspianRho:
    
    > Just as an added note i originally had MSFS on XBOX PC game pass and opted to purchase on Steam as the folders are hidden/locked through game pass and not easily accessible without changing admin permissions etc. so potentially there maybe ghost files in a residual form from the game pass version I had.
    
    This makes me wonder if you should try deleting your cache and then adding it again in a different location - in case the system is trying to cache data where the Steam version had stored its cache.

Then @CaspianRho (Kurtz) said

    I did set up a Rolling cache folder specifically in a different location but I'm unsure if the sim is taking information from an old CFG file potentially and using the old one. I also just finished trying your suggestions to no avail unfortunately.

Then @TomAce779623 (Thomas Heggem) said

    I did another flight over London today, with the same problem - the PG didn't load in, and only melted blocks over the city. I then changed to Rolling Cache with a 50 GB rolling cache limit and then the PG started loading in. I still think the LOD of the PG is very bad as the melted blocks started appearing when I climbed to 6000 ft. At 1500 ft I also think the PG disappear to early and melted blocks appear instead.

@TomAce779623 (Thomas Heggem) replied

    Before I changed to Rolling cache:  
    
    
    Microsoft Flight Simulator Screenshot 2021.08.09 - 30.853-36-082465×1440 512 KB

@TomAce779623 (Thomas Heggem) replied

    Microsoft Flight Simulator Screenshot 2021.08.09 - 30.853-36-0824232×1440 675 KB
    
      
    After I changed to Rolling Cache:

@CaspianRho (Kurtz) replied

    I've tried absolutley everything, forwarding ports, checking language files. Even tried under a VPN to make sure my ISP wasn't throttling my connection to the servers. Reinstalled on to a faster SSD Other than a fresh install of Windows which might not even solve it and customer support's lack of trying to resolve anything. 9 days and 2 generic responses. The sim for me is a train wreck. I presume there is a network issue of some kind that is timing out my connection to get PG as you can see from these high pings on ports requesting information. I've tried running with a static IP and unticked any IPV6 boxes on the network.
    
    nmoni715×752 36.9 KB

@CaspianRho (Kurtz) replied

    Actually just checking here on Network monitor, I have 2 connections from MSFS running to these N America connections, is this potentially causing me an issue?
    
    nmoni2805×235 10.9 KB

@CaspianRho (Kurtz) replied

    Pinging 516-365-2252 from CMD in admin mode shows as a timeout. 516-365-2252 is the bing maps site when I put this IP into google. Checked all my firewall settings but nothig is blocked there and don't know why this results in 100% packet loss. A potential cause of my issues and I've tried using different DNS such as 516-365-2252 and 516-365-2252 and is still happening.

@PScaber (greg m.) replied

    I presume you've checked that there aren't any rules in your modem/router for port forwarding or blocking sites/ip addresses.
    
    Tried temporarily disabling your anti-virus software? I presume you're only using windows defender, and aren't running any other monitoring software?
    
    This is a bit of a mystery, as it seems you've already tried everything I can think of.
    
    The lack of response to pinging 516-365-2252 also occurs on my Macbook so this is probably not relevant to your problem.

To which @CaspianRho (Kurtz) replied

    I have this actually solved today… can't believe it tbh! I done a few things today, I had a Ciscovideo guard which encrypts video streams from official sources so it can't be hijacked or interuppted. I also setup a Microsoft account in my settings which I dodn't have before and finally even though I had gone into Time and lanaguage many times and set the proper regions etc I didn't go into advanced Clock and region settings. I have it detailed below for anyone that might benefit from it:
    
    Press WIN key and Goto Settings the follow these steps:
    
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    TS step 11474×867 68.7 KB
    
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    TS step 21474×867 70.8 KB
    
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    TS step 31474×867 70.1 KB
    
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    TS step 41125×634 17.9 KB
    
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    TS step 5484×544 10.7 KB
    
    My system local was set for chinese unicode, even updating REGION in normal settings this was still showing as chniese unicode in this final box. Thank you everyone for your time and replies in here and certainly more trouble shooting was provided by the community than Official Tech support. 10 days and 2 auto generated replies!! and finally PScaber for all your help. this is what it now looks like:
    
    test screen 11920×1080 332 KB
    
      
    
    
    test screen 31920×1080 339 KB

So @PScaber (greg m.) replied

    I'm so pleased to hear this good news. Good sleuthing on your part. Late last night I did wonder if your location was set incorrectly, so may have got there eventually, but that would probably have been a few more hours/days away.
    
    Congratulations, now go and enjoy some flying!

Then @AirCanadaYT (Air Canada Yt) said

    I recently encountered the same problem. I tried your method, but my system was already set to the correct unicode. I haven't tried the other suggestions you made, but I'm hoping they'll help me solve my problem.

Then @CaspianRho (Kurtz) said

    Had photogrammetry ever worked?

@AirCanadaYT (Air Canada Yt) replied

    Yup I recently played it 2 days ago and everything including photogrammetry seemed to be working.

@AirCanadaYT (Air Canada Yt) replied

    Update I logged out of the Microsoft app, as well as the Xbox Companion App and game bar, and then uninstalled the Xbox Companion App and game bar, which seemed to fix my problem!

Then @PScaber (greg m.) said

    Thanks for reporting back regarding your success.

Then @AirCanadaYT (Air Canada Yt) said

    Well, disregard everything I mentioned because the problem has resurfaced. I tried the same approach as before but it didn't seem to work. I'm most likely simply uninstalling this game I'm fed up with the number of issues I've had to deal with.

@hurricaneNZL (Hurricane Nzl) replied

    Just bumping as I have same issue since last update

Then @hurricaneNZL (Hurricane Nzl) said

    And it stopped working this morning, computer not turned off, just went to bed and tried again this morning. At least I got a few good flights in yesterday before the weather closed in

@Fheonix911 (Robert Rixx) replied

    I submitted a ticket to zendesk on this issue.

@MrAngryBates replied

    Is this maybe related to this issue here:
    
    [BUG LOGGED] No streaming data working, photogrammetry and bing maps just stopped working Online Services & Activities
    
    > I was playing the game this morning just fine with full photogrammetry and bing maps. Then a few hours later I came back to play and I have no online data at all now. I've got all the online functionality turned on, i've tried rebooting, logging out of xbox and reconnecting, clearing the rolling cache, turning off and on online functionality but nothing is helping i'm still just stuck without realistic ground maps. What's really weird though is some areas are loading in with realistic maps bu… 
    
    Seems like a lot of people (me included) are affected atm.

After which, @flippflopp90 (Alexander Neumann) added

    Same issue here.

So @VividTuna286 (Vivid Tuna286) replied

    Same problem. Photogrammetry is not working.

Then @V2PLUS105226 (Chase) said

    Same issue here. Just started this morning.

@FooFighter1990 (Foo Fighter1990) replied

    +1 here!!!

After which, @Rampage1123 (Rampage1123) added

    Same issue, had it for the past week. Uninstalled. reinstalled, cycled data settings, cleared rolling cache, made a manual cache, restarting router. Nothing helped.

So @Fheonix911 (Robert Rixx) replied

    Check it now guys, I just fly in Seattle with everything back up again

So @Buddywoof3669 (Buddywoof3669) replied

    Mine is still not working.

So @Mobias7 (Mobias7) replied

    I'm still getting CTD a few seconds after loading to the main menu. Its pretty much the same length of time after each load. Approximately about 7 seconds and it crashes out. I'm not even sure its to do with the data streaming issue as it happens even if I disconnect completely from the internet and attempt to play offline.

@TranquilitySea (Tranquility Sea) replied

    It's working here again, great.

@hurricaneNZL (Hurricane Nzl) replied

    Still broken for me just tried

After which, @KillingJoke1976 (Killing Joke1976) added

    Yes now it is working again. Thanks MSFS team.

@TranquilitySea (Tranquility Sea) replied

    hurricaneNZL:
    
    > Still broken for me just tried
    
    Make sure you have Bing data set to ON in the options. Mine had reverted to OFF.

To which @hurricaneNZL (Hurricane Nzl) replied

    Just checked and it was still enabled and still no bing data showing.

To which @TranquilitySea (Tranquility Sea) replied

    Are you logged in on the Xbox app?

So @KillingJoke1976 (Killing Joke1976) replied

    Just did a restart of the PC and now Bing data is gone again. Sad.

To which @Buddywoof3669 (Buddywoof3669) replied

    I have no idea why the bug thread on this item was closed. It should have been left open so people know where to go to get updates for this issue.
    
    Microsoft/Asobo, can we get periodic updates on where you are with this? It would be good to get some accountability on this issue and how Asobo/MS plans to avoid such issues in the future. Also, what is the SLA on issues like this? I hope the SLA on issues such as this isn't open ended. There has to be accountability for such an outage and a target timeframe for a fix.
    
    Thanks.

Then @TenPatrol said

    [KNOWN ISSUE] Bing data streaming
    
    > Some users may not receive streamed data from Bing. The team is aware of the situation and currently investigating. Thank you for your patience.
    
    [KNOWN ISSUE] Bing data streaming - Community / News and Announcements - Microsoft Flight Simulator Forums
    
    Be patient

After which, @Ju1ius2416 (Ju1ius) added

    funny how this was an issue since SU5 at certain locations like some areas in scottland and sweden… and almost always was brushed of as a user error. …well at least it is looked at now!

@Buddywoof3669 (Buddywoof3669) replied

    [KNOWN ISSUE] Bing data streaming
    
    > Some users may not receive streamed data from Bing. The team is aware of the situation and currently investigating. Thank you for your patience.
    
    Took them 4 days to acknowledge this while people were doing full reinstalls because their friends' were working fine? Where is the accountability? Also, it should be a given that the team is aware of the situation and currently investigating. What I'd like to know is what happened, what is the tentative ETA for a fix, and how will MS avoid such a disaster from happening again in the future?

To which @hurricaneNZL (Hurricane Nzl) replied

    Ya I did 4 reinstalls, that's like 700gb with the world updates each time. Would have not don't this if they said there was an issue

After which, @AntiramDSR (AntiramDSR) added

    calling a few days without great visuals a “disaster”…
    
    asking for things that will be done in the future to avoid such “disasters” to ever happen again…
    
    are you serious?

To which @Buddywoof3669 (Buddywoof3669) replied

    AntiramDSR:
    
    > calling a few days without great visuals a “disaster”…
    > 
    > asking for things that will be done in the future to avoid such “disasters” to ever happen again…
    > 
    > are you serious?
    
    If you reinstall the sim several times because you are the only one out of your friends with the problem, it certainly is a disaster. It consumed days of reinstalling and hundreds of GB of data. So yes, I am very very serious.
    
    They should have stated something on this forum to let people know. It's the least they can do for their customers.

After which, @AntiramDSR (AntiramDSR) added

    in all seriousness and without beeing rude… what made you believe several reinstalls can be of any help?
    
    see… i had this error for 2 weeks straight. and it took me less than a few hours to find out that i'm not alone with this… long before this thread even existet. 
    
    I really don't get the toxcity here recently… may it in that unworthy " i want my sim back"-thread or the constant xbox-blaming…
    
    edit: erased the “namecalling”

Then @Buddywoof3669 (Buddywoof3669) said

    AntiramDSR:
    
    > without beeing rude  
    >  I really don't get the toxcity here recently  
    >  since when does flight sim lovers behave like a bunch of entitled crybabys…
    
    Well, read your post, you are rude. Calling people crybabies for demanding rightful answers is rude don't you think? Toxicity starts because of posts like yours, ie name calling. I suggest you stop your name calling if you'd like to see less toxicity in this forum.
    
    AntiramDSR:
    
    > in all seriousness and without beeing rude… what made you believe several reinstalls can be of any help?
    
    Why don't you spare yourself from typing and read the thread and see what others and I have said. The answer will be there for you.
    
    btw - I do believe it is passive people like you who give Asobo and MS a free pass when they release disaster after disaster when it comes to this sim. It allows them to dodge accountability. The SU5 debacle was only a month ago for crying out loud (and the serious bugs are still not fixed).

After which, @AntiramDSR (AntiramDSR) added

    well… i have great fun with that disaster and debacle full of serious bugs.
    
    sad that it don't work out for you.

@Buddywoof3669 (Buddywoof3669) replied

    AntiramDSR:
    
    > well… i have great fun with that disaster and debacle full of serious bugs.
    
    Good for you. Have fun.

So @GoodSmith replied

    I have patches of the map not loading photogrammetry, and just today I noticed the online ATC voices not available. I had to return back to the airport and postpone an important VFR trip in the Karakoram mountains until this is fixed.

Then @hurricaneNZL (Hurricane Nzl) said

    Just restarted pc and sim and have maps back after 2 day absent, although now am getting a azure error for atc voice and have robot atc

@TranquilitySea (Tranquility Sea) replied

    I was having this Azure error today too. Problems with the Azure servers also, I guess.

After which, @hurricaneNZL (Hurricane Nzl) added

    Yeah I guess I changed nothing at my end, might just leave the sim running in background so won't break again

To which @Apache657 (Apache657) replied

    mines working again goodie

So @Tito1203 (Bergmann) replied

    Photogrammetry and Bing data is working again. But there are still some squares where no data is available. In my case north west from Brunswik Germany no data is shown.

After which, @TranquilitySea (Tranquility Sea) added

    Tito1203:
    
    > But there are still some squares where no data is available
    
    Same here.

So @GoodSmith replied

    Same here. Some patches of missing photogrammetry are small like the size of a block in the city while some are very large areas.

Then @SebTajtaj (Sebastian Tajtaj) said

    I had the same problem but only 1 day without satellite images. yesterday the updated images of bing appeared in my country and it looked great. today I wanted to take some photos and the old bing images appear again

To which @Ju1ius2416 (Ju1ius) replied

    same here, was just departing VFR EGPH to EGCC on vatsim (forget even the qnh issue)  
    and not only is half of Edinburgh missing but the entire landscape only has the auto gen ground textures  
    
    
    Screenshot_1513839×2159 668 KB
    
    please i hate to be cynical but apparently that's how Asobo manag to “fix” things for a year now.

After which, @Buddywoof3669 (Buddywoof3669) added

    Given we can't see the results of the vote, can anyone confirm they are still having the issue? I seem to be working ok…
    
    _typo updated_ thanks TranquilitySea

To which @TranquilitySea (Tranquility Sea) replied

    Buddywoof3669:
    
    > Given we can see the results of the vote
    
    I guess you wanted to say “Given we CAN'T see the results of the vote”…

So @lglopezh (Luis Gerardo López Herrera) replied

    Since monday it's working ok to me.

@Buddywoof3669 (Buddywoof3669) replied

    lglopezh:
    
    > monday it's working ok to me.
    
    They never explained what the problem was did they? It would be good to know.

Then @lglopezh (Luis Gerardo López Herrera) said

    They only said “some adjustments have been made”.

Then @GoodSmith said

    I am still seeing the same low-res patches in the map, even after singout and signin, and after deleting the rolling cache.  
    One example I am checking (and I appreciate if others share theirs as well) is Kabul airport OAKB where there is a low-res patch on the south western outskirt of the airport. Do others who still have the problem see the missing photogrammetry there too?

@GoodSmith replied

    After further analysis of these low-res patches, I have a feeling this is Azure AI trying to correct photogrammetry that has cloud cover, as I noticed what appears to be cloud shadows near these patches.
    
    I noticed some of these patches appeared in locations that got new photogrammetry update.

To which @Buddywoof3669 (Buddywoof3669) replied

    lglopezh:
    
    > They only said “some adjustments have been made”.
    
    Yeah, a bit vague. I'd like to know what happened and what they did to mitigate the issue in the future.

After which, @SebTajtaj (Sebastian Tajtaj) added

    The day before yesterday the updated bing images were uploaded to the sim at least in South America, Oceania and the Caribbean, but it only lasted one day. Now the old images have reappeared and what is more strange is that in the microsoft maps app the updated images also disappeared and the old images reappeared, which are the same as the ones used by the sim.

To which @LrknSokPuppt (Kit Cloudkicker) replied

    I loaded up the sim just to check after reading this and sure enough, around all of the autogen patches there's cloud/cloud shadow. Seems this may be the cause of our issue. Good catch

Then @Gandalfuski (Gandalfuski) said

    I had Azure errors too but I found the robot better and clearer, would like to keep it.

@AviatorDown8227 replied

    I am not getting any photogrammetry when flying over London today.  
    Is it just me?

After which, @autey111 (Joshua Auterson) added

    I have been having issues ever since SU5. I don't really think any of the solutions here are actually valid. I just don't think they have enough server bandwidth to stream all the data, especially on the weekends during peak times. Seems I normally have more issues on weekends though sometimes during the week also. Completely random.


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