@grinvideoproductions (grinvideoproductions) posted a new topic, subject "Buyer's Edge & Signature Confirmation". It read:

   _“Hello, I still haven't received my book. It isn't in my mailbox or at the front door.”_
    
    I got this message yesterday about an expensive book. When I responded with tracking and signature confirmation details showing that after attempted delivery it has been waiting for pickup or delivery instructions for over two weeks the buyer said:
    
    _“My first question is why would you mail it requiring a signature? Your store page does not specify that you'll be shipping it this way. I would have not ordered from you if you had been transparent on this. I have been on the road for work for weeks now and haven't been around to receive anything in-person. Even if you had just shipped it w/o signature required, it would have been delivered and sitting in a large USPS box waiting for my return.”_
    
    Now giving the benefit of the doubt to this buyer that this was not an intended scam, you still have someone going away for weeks without going to the trouble of putting a hold on their mail and by this showing a willingness to allow an expensive package to sit in an unsecured spot outside their residence for several weeks. It does not seem prudent until you figure that they probably don't get a lot of mail and they actually are not taking any risk, because with a normal delivery the cost of a stolen package is going to be entirely on the seller. They are trading the “certain” inconvenience of arranging a hold on their mail or waiting for a period when they are not traveling to submit an order, for the “possible” inconvenience of having their package stolen and having to wait for a refund from the seller. They assume no monetary risk whatsoever, so it is a rational decision if they can sucker the seller into assuming the INR risk. But they cannot tell the seller that it will sit in an unsecured spot for weeks because with such knowledge the seller might inconvenience them by purchasing signature confirmation.

To which @Aardvark_Book_Depot (Aardvark Book Depot) replied

    Huh? How do they know it's not in their mailbox or at the front door if they've been out of town for weeks?

Then @Rushdie (Rushdie) said

    Follow the same instructions, as I posted in this thread: How to Handle This Situation

@michiganlibrarian (michiganlibrarian) replied

    I have a slot in the door that is large enough even for small packages. My neighbor checks daily for anything left on the porch. While I try not to have orders delivered while I'm away, sometimes it happens. I see no reason to go through the extra effort of having my mail held with at least two trips to the post office to set up this arrangement.
    
    I would agree with the seller that the buyer should have received some notification that a package was being held at the post office for a signature. I would blame the USPS for this problem if for some reason the buyer didn't find such a notification upon his return.

@Lizzardden (LizzarddenRecords) replied

    The PO has an on-line feature where you can set up your mail-holds and then arrange to have all your mail delivered at once on a certain day after you get back. No need for any trips to the PO. Of course, this or any other proactive action on the part of buyers requires first a bit of common sense and second, some concern for the person they are buying the item from. In many cases, buyers are sadly lacking in both. I once had a buyer order a CD less than a week before she was moving (without putting in a change of address) and was upset because the PO would not deliver to her new address. This was, of course, all my fault :-))). Ya gotta love 'em sometimes!!! LIZZ

To which @system (system) replied

    This topic was automatically closed 180 days after the last reply. New replies are no longer allowed.


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