@TVPARTSCENTRAL (TVPARTSCENTRAL) posted a new topic, subject "Bait and switch help!". It read:

   A buyer has purchased a TV part from us and is trying to return it claiming they purchased the wrong item, we we recieved the item it wasnt out part since we both stamp the parts we send out with our Logo and a UV reactive logo that is invisible… amazon isnt giving me any other option but to give them a refund… why would I give them a refund for a blatant bait and switch… what can I do?

Then @Arc_Weld_Inc (Arc Weld Inc.) said

    You can issue a refund less 50% restocking fee. I have seen some people say they wait until amazon forces the refund and then put in for a safety claim. Or you can send a customer a message that they may have inadvertently sent you an incorrect return.
    
    I have called seller support about this before - they put a note on the customers order that the wrong part was sent back to us. I sent the customer a message that they sent us an incorrect part to contact amazon customer service. The seller support person told me to issue a refund of a penny to negate an auto full refund from amazon. I have done this 2x with no contact back from the customer or complaint.
    
    -Adam

To which @Blue_tick_coon_hound (Blue tick coon hound) replied

    I do this all the time when the Serial # on a supposed defective item does not match the unit we shipped them . I give them back $1 and send them a report including a copy of the packing slip showing the correct serial # . photos showing what we got from them and advising them to send the correct unit back at their expense  
    I file a buyer fraud case with Amazon  
    About half of customers never respond.  
    so far every time a customer filed an A-Z afterwards it was denied or Amazon funded  
    I had one time a customer also went ahead and tried a charge back on me she lost that one.

@system (system) replied

    Este tema se cerró automáticamente 180 días después del último post. No se permiten nuevas respuestas.


{'source': 'discourse', 'url': 'https://sellercentral.amazon.com/forums/t/bait-and-switch-help/630281', 'title': 'Bait and switch help!', 'views': 104, 'has_accepted_answer': False, 'word_count': 336, 'like_count': 3, 'reply_count': 1, 'participant_count': 4, 'posts': 4, 'tags': '', 'author': '@TVPARTSCENTRAL (TVPARTSCENTRAL)', 'participants': '@TVPARTSCENTRAL (TVPARTSCENTRAL), @Arc_Weld_Inc (Arc Weld Inc.), @Blue_tick_coon_hound (Blue tick coon hound), @system (system)', 'image_url': '', 'created_at': '2020-05-18T17:06:10.988Z', 'last_posted_at': '2020-11-14T18:05:18.953Z'}