@Juan_Lopez (Juan López) posted a new topic, subject "Publons plugin error". It read:

   Hello!
    
    I've installe the publons plugin and followed the instructions of the github page: GitHub - publons/ojs_3_plugin: OJS3 Plugin for the export of reviews to Publons
    
    But the plugin doesn't show up… the step 4 on my submit module is not showing anythin… just an error 500 in the console and a blank page:
    
    jquery.min.js?v=(303)297-3093:2 GET https://myojs.com/index.php/journal/reviewer/step/10583?step=4&_=1622215842130 500 (Internal Server Error)
    
    My Logs are not showing any errors 
    
    What could I be missing?

Then @jnugent (Jason Nugent) said

    Hi @Juan_Lopez
    
    A few points:
    
      1. Your logs would definitely have a PHP Fatal Error logged, if you're seeing a 500 error. Please look again, because it has to be there.
    
      2. Since you're the same person who had the other post about being unable to install a plugin and ended up FTPing up the plugin directory, I am assuming that the directory you uploaded was the Publons plugin. Keep in mind that the Publons plugin supports different versions of OJS, and so you need to install the verson that is correct for your version of OJS.
    
      3. Finally, the Publons plugin has its own database schema, and if you just uploaded the directory, the schema was probably not installed. To finish this you will need shell access to your server, and then run:
    
    
    
    
    `php lib/pkp/tools/installPluginVersion.php plugins/generic/publons/version.xml`
    
    Cheers,  
    Jason

So @Juan_Lopez (Juan López) replied

    Hi @jnugent
    
      1. I'll ask my tech team to support me on the logs.
      2. That's exactly what I did and I think that I installed the correct version.
      3. I haven't run this process… I'll do it and see how it works.
    
    
    
    Thank you very much… I'll be in touch if I fix this issue with the schema installation process.

After which, @Juan_Lopez (Juan López) added

    Ok, so the: `php lib/pkp/tools/installPluginVersion.php plugins/generic/publons/version.xml` fixed the issue!
    
    Thank you very much @jnugent !!

So @jnugent (Jason Nugent) replied

    Hi @Juan_Lopez
    
    Glad to hear it!
    
    Cheers,  
    Jason

To which @jnugent (Jason Nugent) replied

    


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