@Creative_Wonder (Creative Wonder) posted a new topic, subject "Buyer Wants Refund After Using Product for 4 months- Advice appreciated!". It read:

   I sold a rolling luggage to a buyer in January. According to him, he only used it 4 times and the handle is not working properly. He is requesting that I issue a full refund or fix it at my cost.
    
    Should I refund the buyer? I don't want him to place an A-Z guarantee claim against me. I read the terms and it doesn't limit how long after a purchase the buyer can return a defective item. On the other hand, I think 4 months is unreasonable.

To which @WoodsFreedom (Woods Freedom) replied

    Hi,
    
    If this product is made by a Brand Name company, then customer must contact them to request replacement and/or resolution depending on their own warranty options.

@Caan (Caan) replied

    Hi Customer,
    
    Thank you for your inquiry. I am sorry, but we cannot offer a refund, replacement, or repair for your luggage as it has been four months since you ordered it. Our and Amazon's policy is to offer a refund in the first 30 days of the purchase.
    
    If it was damaged while being used on a flight, you may be eligible for compensation from the airline. If it was broken due to a manufacturing defect, you can contact the manufacturer of the luggage.
    
    If you have any other questions, please let know.
    
    Regards,  
    Seller

Then @Creative_Wonder (Creative Wonder) said

    Thank you so much. You guys are awesome!! I appreciate your help.

Then @Caan (Caan) said

    I never read it as bad will myself but due to the inflection of voice being lacking in text, it is difficult to discern intention. This is often why forums get ugly. That and little consideration for common sense when reading on said forum.
    
    It was obvious that you meant good intentions when you wrote that post.

After which, @happeeface (happeeface) added

    I don't believe an Amazon claim can be filed after three months, but he could get his credit card company to file a chargeback. Amazon will pass the paperwork to you and then the credit card company decides on the outcome, not Amazon.
    
    Good luck with this. I hope it's over for you.

To which @happeeface (happeeface) replied

    I meant to say that I hope this ends it with your hearing from him—not that “it's over for you”. That doesn't sound so nice.
    
    I haven't been able to edit posts for several days. I would have edited if I could.

@synapse (Zuni) replied

    happeeface:
    
    > I don't believe an Amazon claim can be filed after three months, but he could get his credit card company to file a chargeback. Amazon will pass the paperwork to you and then the credit card company decides on the outcome, not Amazon.
    > 
    > Good luck with this. I hope it's over for you.
    
    Believe again.
    
    Amazon customer service can and often will go to extraordinary lengths to issue an AZ claim on behalf of a customer that complains loud enough…
    
    As for a chargeback, Amazon will first deny it. The customer will probably appeal and only THEN will Amazon grant it, at Amazon's expense.
    
    You could always agree to a return but let them know you'll be charging a 100% restocking fee.

Then @MB_Office (MB Office) said

    The return policy is 30 days after the customer receives it, _not_ 30 days after purchase.
    
    Also, concerning chargebacks, different credit card companies have different policies regarding chargebacks for an item that was actually received. All Discover and most Visa and MasterCard policies will not cover a chargeback 30 days after valid receipt of an item.

@rpgregory64 (rpgregory64) replied

    Hi, I'm not certain the site would even still have a “refund” button on the order after 4 months. I would try to assist the buyer as much as possible - for example if it is a name brand suitcase I would check on warranty coverage or repair through the company. I just purchased a rolling suitcase and that one has a limited 10 year warranty. Might be worth a google - Lynne

To which @Creative_Wonder (Creative Wonder) replied

    Thank you all for your advice!

Then @system (system) said

    


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