@trend_products_of_th (trend_products_of_th) posted a new topic, subject "One of your merchant accounts is closed, so please use your new credentials to sign up". It read:

   help!  
    I'm trying to log into my seller account, but when I click on sell, the following message pops up - One of your seller accounts is closed, so use new credentials to register  
    but if you type https://sellercentral.amazon.com/ in the url, then I will go to the seller account without any problems … help me PLZ solve this problem

So @M_L_H (MLH) replied

    trend_products_of_th:
    
    > but if you type https://sellercentral.amazon.com/ in the url, then I will go to the seller account without any problems … help me PLZ solve this problem
    
    Sounds like you already solved the problem.
    
    A bookmark or link you are using is outdated and should be deleted. As you stated:  
    “but if you type https://sellercentral.amazon.com/ in the url, then I will go to the seller account without any problems”
    
    So where is the problem?

Then @trend_products_of_th (trend_products_of_th) said

    through the page, when I clicked the “sell” I can not enter my account for the seller … but I think I found a solution, I need to clear the copier of cookies and cache files

Then @Sione (Sione) said

    I had the exact issue today.

So @trend_products_of_th (trend_products_of_th) replied

    did you solve this problem?

@Sione (Sione) replied

    yes, by going through URL.

So @trend_products_of_th (trend_products_of_th) replied

    recommend - clear cache and cookie files

So @trend_products_of_th (trend_products_of_th) replied

    Hello!  
    the problem is that from the buyer's account using the “sell” button I cannot switch to the seller's account. (when I press this button, a message appears on the screen of my monitor: “One of your seller account it terminated, so please use new credentials for registration”  
    to enter the seller account, I need to go to the URL https://sellercentral.amazon.com.I would like to switch from the buyer's account using the “sell” button to the seller's account without any problems.
    
    Thank you,  
    I hope you understand what I wanted to say

@HDMS (HDMS) replied

    Try the following:
    
    Log out of seller central  
    Log out on the buyer side  
    Clear cookies and cache  
    Log in to seller central  
    Try to click the sell yours button
    
    If it doesn't work there may be a glitch causing the error and you will need to list the item through seller central instead of using the sell yours button.

So @trend_products_of_th (trend_products_of_th) replied

    Hello!I  
    i cleared the cookies, I tried to log in from another computer, but still the problem is not solved
    
    I contacted the seller support center, they told me that "we are investigating this issue and will contact you

After which, @HDMS (HDMS) added

    Then just add your product through seller central.

After which, @trend_products_of_th (trend_products_of_th) added

    thanks for the help, but I'm afraid to add products because of this problem, I'll wait until this problem is resolved

To which @ThisIsTheWay (This Is The Way) replied

    I thought the “Sell Yours” Button was being slowly removed from Amazon

After which, @trend_products_of_th (trend_products_of_th) added

    maybe you're right

So @HDMS (HDMS) replied

    No reason to be afraid to add a product. There is no difference in using the sell yours button or adding it through seller central. What do you do on items where the sell yours has already been removed? What will you do if Amazon removes it from all items?

So @system (system) replied

    This topic was automatically closed 180 days after the last reply. New replies are no longer allowed.


{'source': 'discourse', 'url': 'https://sellercentral.amazon.com/forums/t/one-of-your-merchant-accounts-is-closed-so-please-use-your-new-credentials-to-sign-up/826979', 'title': 'One of your merchant accounts is closed, so please use your new credentials to sign up', 'views': 599, 'has_accepted_answer': False, 'word_count': 518, 'like_count': 4, 'reply_count': 10, 'participant_count': 6, 'posts': 16, 'tags': '', 'author': '@trend_products_of_th (trend_products_of_th)', 'participants': '@trend_products_of_th (trend_products_of_th), @M_L_H (MLH), @Sione (Sione), @HDMS (HDMS), @ThisIsTheWay (This Is The Way), @system (system)', 'image_url': '', 'created_at': '2021-04-20T21:17:28.699Z', 'last_posted_at': '2021-10-26T17:57:59.284Z'}