@CGS (CGS) posted a new topic, subject "Unusually high amount of INR lately?". It read:

   Ever since Monday of last week, I have been getting several customers a day telling me their package shows delivered, but they never received it. It is so abnormally rampant that it seems a bit fishy to me, as if some recent info is being spread somewhere on the internet. I had the supervisor at my local post office check all of the tracking numbers via GPS tracking and ALL of them were delivered correctly. What the heck is going on? Has anyone else noticed an increase in INR lately?

@JwsMarket (JwsMarket) replied

    We just send the INR template. Last few have never bothered to open an A2Z.

So @Maintak (Maintak) replied

    I've actually seen a decrease in INR the last few weeks.

@ionlycameforthecake (I Only Came For The Cake) replied

    I send out my INR email template about 10 times per day and only about 1 in 20 files an A to Z. I suspect the majority are fishing for free stuff or too lazy to check their mailbox when the tracking says “Delivered At/In Mailbox”.

Then @CGS (CGS) said

    Does anyone care to share their INR template? I must be doing something wrong because most of my customers still persist they didn't get it.

To which @rms (RMS) replied

    Maintak:
    
    > I've actually seen a decrease in INR the last few weeks.
    
    Same here. Either the USPS is recovering from the holidays, or professional scammers have cut back now that the 90-day holiday return period is gone.

@LBSO (LBSO) replied

    CGS:
    
    > Does anyone care to share their INR template? I must be doing something wrong because most of my customers still persist they didn't get it.
    
    Here is the one I use: Remove the space between the t's in https in the 2 links.
    
    HI [BUYER_NAME],
    
    Order #: [PURCHASE_DATE] [ORDER_ID]
    
    Ship Date: [DATE_SHIPPED]
    
    Carrier: [SHIPPING_CARRIER]
    
    You may be eligible to request a refund under the A-to-z Guarantee if you have not received your package AND three days have passed since the maximum estimated delivery date or the tracking shows a delivery confirmation, whichever is sooner. NOTE: Amazon also requires you to wait 48 hours after contacting the seller before you are eligible to request a refund from Amazon.
    
    How to Request an A-to-z Guarantee Refund:
    
    To request a refund on an eligible order using a LAPTOP or DESKTOP device go to Your Orders:
    
    ht tps://www.amazon.com/gp/css/order-history
    
      1. Locate your order in the list and click Problem with order.
      2. Select “Package didn't arrive” from the list.
      3. Select Request refund.
      4. Enter your comments in the text box.
      5. Select Submit
    
    
    
    NOTE: To receive the maximum refund allowed you need to select “Package didn't arrive”.
    
    To request a refund on an eligible order using a MOBILE device or CELL PHONE:
    
      1. Call 570.871.0775 or use Amazon's mobile app to connect to Customer Support:
    
    
    
    ht tps://www.amazon.com/gp/cs?ref_=navm_em_navm_CSLP_0_1_1_8
    
      2. Report that you “did not receive” your order.
      3. Request a refund.
    
    
    
    NOTE: Refund requests can take up to one week to investigate. Amazon will notify you of their decision via the email address associated with your account.

To which @CGS (CGS) replied

    That's a good template, but it's only really useful for when you buy shipping through Amazon, as they will cover those claims. If you are purchasing your own shipping, you would be shooting yourself in the foot by directing customers on how to open an A-to-z claim.

To which @LBSO (LBSO) replied

    CGS:
    
    > That's a good template
    
    I guess you'll have to have two different templates then.  
    Actually, I didn't write it. Another forum member wrote it. I did add the place holders to mine.

Then @ionlycameforthecake (I Only Came For The Cake) said

    Here's my level 1 response to an INR email. It works for Amazon shipping and shipping you purchased on your own. After I send this I rarely hear from people. If I do then I instruct them to file an A to Z since we use Amazon shipping.
    
    I am sorry to hear you have not received your package. We request that you check some things on your end. Please verify this is your current mailing address because this is the address on the order.
    
    XXXXXXXX  
    XXXXXXXXXX  
    XXXXXXXXXXXX
    
    Please check with other members of your household to see if anyone may have put your package aside. This happens a lot! I've done it to myself! If you live in an apartment complex, please contact your rental office to see if they are holding your package there. Some packages won't fit in your mailbox so carriers will often leave packages at a manager's office for safekeeping.
    
    Consider calling your local post office with the tracking number (XXXXXXXXXXXX) and ask them if they can assist you further. Sometimes they have more information than what we can see online. They may even have your package on hold for you. If they have a postmaster at your local post office, ask to speak with him/her first.
    
    In the meantime, I will file a loss/theft report with the US Postal Inspector. They can be very helpful in finding missing packages within the postal system due to theft/fraud/misdelivery. Thank you for your patience!

So @JwsMarket (JwsMarket) replied

    That template is what we use if we do not ship via AZ Buy Shipping or the first scan did not happen in time.
    
    If you used AZ Buy Shipping and have the first scan in time, then Amazon will basically tell them to do the same things.
    
    If the package was sent USPS, we normally add that it was delivered with their mail and that the package looks like xxx and would not have any Amazon logos.

So @LittleGorgeousThings (LittleGorgeousThings) replied

    Yes ! I just came here to write about how my INR messages seem to come clumped. I've had none for weeks (months maybe?), and then today I get two. It often feels to me like it might somehow be the result of some group advising how to scam Amazon purchases.

@sell4more (Sell4more) replied

    Customers are scamming because they have found a loophole on how to get free items. I get the same thing happening on ebay but ebay actually protects sellers if item show delivered.

So @LittleFish (LittleFish) replied

    Are you selling high dollar value items?
    
    Yes, there are groups who target retailers, they have forums and discord channels where scammers shares information with each others.
    
    But I think most of them targets high end electronics such as Cell Phones and PC hardware that can be resold in hundreds of dollars.
    
    Mind if I ask what are the value of ur items? It could be just a coincidence that you get 2 INR timothy22@example.org.

So @LittleGorgeousThings (LittleGorgeousThings) replied

    I agree it's probably a coincidence. These are $40 items. On the INR claims, one was scanned as delivered in mid-february and they requested a refund on March 3. The other was scanned as delivered last week and they said March 3 they did not receive, but when I pointed out it was scanned as delivered to the office at their address, they said “oh they didn't check there yet.” Both had postage purchased from Amazon so I'm protected on them. I have just noticed over the years that the INR claims often seem to come in clumps with rather long spaces in between, instead of evenly spaced randomly. Again, probably coincidence, but sometimes I do wonder if it is somehow coordinated. Finally, people usually just demand a refund, and when informed they have to file the A-Z claim to get the refund, they often don't. Some get pretty aggressive about wanting the refund instantly instead of going through the A-Z process. I would say less than half actually file the A-Z. So it could also be a tactic of trying to intimidate 3P sellers who may be purchasing their own postage, or just being used to Amazon customer service rolling over and giving them a refund.

Then @system (system) said

    This topic was automatically closed 180 days after the last reply. New replies are no longer allowed.


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