@heidi_daus_jewels (Heidi Daus Jewels) posted a new topic, subject "Dishonest Buyer". It read:

   If a buyer claims that he/she only received part of the order when the seller fulfilled the complete order how does a seller protect himself? Suggestions please!!

Then @steve1961 (steve1961) said

    if you are 100 % certain that you shipped the complete order, i'd suggest responding with basic, straightforward language: “your order was shipped in its entirety on 11/12/14 via USPS with the following tracking number: 123456789.” period. if you are sure that you shipped what they ordered and that they're trying to cheat you, there's no point in giving in to them. are you running a charity? i'd imagine not. so don't give stuff away.
    
    Edited by: steve1961 on Nov 29, 2014 3:58 PM

@2698b18a0098fe7a2b68ca5dd875e95f_21904 (`[`ᴥ`]` =^..^=) replied

    I just received one of these this week, buyer claimed they had order for over a week but just noticed 2 of the harnesses were missing from the kits??? Of course the obvious is they set them aside and forgot. But in the name of good customer service you apologies and send 2 new ones. Its really about all you can do in these type of situations.

To which @shanti (Shanti) replied

    I don't think this happens very often, most people are good.
    
    I am not sure there really is a way to definitively prove that an item is actually in a package that is received. One reason is that there have been occasions where a carrier employee is arrested for opening and stealing the contents of a package… so just because you put it in there, does not always mean that a buyer took it out.
    
    If you are very worried about the possibility then I suppose you could buy some business insurance that will protect you against loss. Carrier insurance is another possibility but, if buyers do not open packages in front of a carrier I am not sure that the carrier will pay the claim. I am understanding that UPS is better at paying out claims that USPS is.

@Satosh_cat_books (Satoshi Cat Books) replied

    When the customer files an AZ then what ?

After which, @vending_toy_pride (Vending Toy Pride) added

    You handle this the same way a restaurant handles it when someone eats half the meal and sends it back, or a store handles it when someone wears the clothing for the night and returns it the next morning. You factor these things into your business model.
    
    Once you hand the package over to the mail carrier, you have no idea what happens. Maybe the box came open in the sorting center (it happens a lot) or maybe the buyer is just forgetful and yes, maybe they are trying to rip you off.
    
    Most people are honest but you will run into trouble. This will not be the last time this will happen. You issue a refund, make note of it so you know how many items are being lost and focus on the next sale. If you wish, you pay for return shipping and have the buyer return the package for a full refund.
    
    Good Luck.

After which, @steve1961 (steve1961) added

    contest it, plain and simple. Riverun is right about most of you guys. you act like you're frightened of the customers. if you shipped someone exactly what they ordered and you're absolutely sure of that, there's no reason to do anything other than insist that you properly fulfilled your end of the “buyer/seller” contract.

After which, @jhnnsbstnbch (jhnnsbstnbch) added

    +" most people are good"+
    
    I agree, but my personal experience here on Amazon illustrates that the level of goodness is a function of what category you are selling in.

So @cabinfeverbooks (CabinFeverBooks) replied

    Short Answer? … You Can't…
    
    Best not to sell things that attract dishonest, crooked or desperate people…
    
    With Bookselling you deal with mostly grown ups who have something they're are interested in and have the few dollars needed to pay for it… Electronics & Fashion? Are Out of My Area…

@system (system) replied

    


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