@Dragon (Chris Dragoonis) posted a new topic, subject "2.1 U/U not mixing well, at all...help :(". It read:

   Just into my second bag of U/U 2.1 and it's not good versus U/U 2.0.
    
    At home I can use my blender, but not in work. However, I didn't need my blender at all for 2.0 and it would mix well with as little as 400ml of water.
    
    I've tried adding more water before and after…still super lumpy. Sometimes, lumps bigger than the mouthpiece (best description I could think of) on the shaker.
    
    I've reverted to using a fork to break up the lumps, which kinda defeats the purpose.
    
    Anybody know the reason for the change??

@Julian (Julian Hearn) replied

    Sorry to hear that, there should be no difference in the mixability.
    
    As you can imagine I've consumed a lot of Huel and this my favourite way to make it with a shaker…
    
    400ml cold water
    
      * 3 scoops of Huel
      * three ice cubes
      * a teaspoon of coffee granules
      * hold the lid down with your index finger as you shake hard for 10 second
      * top up via the spout with another 200ml of water and re-shake  
    v nice and no or just tiny lumps every time.
    
    
    
    PS. If you leave in the fridge over night it's even better.

To which @Dragon (Chris Dragoonis) replied

    Thanks Julian.
    
    I'll give the ice a try and report back. Incidentally, as much as I love coffee…I can't do it in Huel!

To which @rikefrejut replied

    Julian:
    
    > there should be no difference in the mixability
    
    The first batches of U/U 2.0 had a different thickener mix than the later batches of U/U 2.0. So there can be a difference between Huel U/U 2.0 and Huel U/U 2.1.

Then @Dragon (Chris Dragoonis) said

    Yea, I'd agree…it's not the same. I'm keen to give the ice a bash as it might break it up. Although, it's not a permanent solution as I can't keep ice in work.
    
    Was hoping some more folk had noticed it tbh…

@Julian (Julian Hearn) replied

    Sorry I meant to say the later versions of v2 are the same.
    
    The current version is the same/slightly less than vanilla. It's a big difference for U&U but follow my instructions and you will be fine.
    
    We conducted a survey and people in general think it is now the right thickness, previously the number one complaint about U&U was it's too thin. In the recent survey the results were 50% say it's just right, 25% too thin, 25% too thick.

After which, @Dragon (Chris Dragoonis) added

    I'll give the ice a go, but, still not a practical answer for using in work/travelling.
    
    I can't accept that anyone would be happy with the lumps left in the shaker that I am experiencing. Maybe a rogue batch?

Then @Julian (Julian Hearn) said

    You don't need ice.
    
    Which batch do you have?

To which @Markh replied

    Having spent nearly £700 on version 1.2 this month for the same reason @Dragon is not getting on with version 2.1 I think you can conclude that I'm pretty passionate about my Huel intake. I emailed the Huel team this week and was told you sell approx 360 bags of 1.2 a month,this is why I ordered so much as your stocks are running low and may well be exhausted by the end of December. Any way I was thinking @Julian as you can produce limited runs of Huel ie the special edition of xmas pudding flavour would you not be able to make limited runs of version 2.1 U/U without the added thickner so that the 25% of us who do like it thin can still continue enjoying our Huel. I unfortunately will be an ex customer as soon as my stocks of 1.2 are finished such is my dislike of 2.0 onwards of U/U.

So @Dragon (Chris Dragoonis) replied

    Fair play @Markh.
    
    I was really enjoying my original 2.0 with the addition of the new nutrients, would just like that back!
    
    @Julian \- I need something because only a blender will smooth out the lumps. Where can I find the batch as opposed to the version?

@Julian (Julian Hearn) replied

    On the back of the pouch.

Then @Dragon (Chris Dragoonis) said

    2567 is printed on the bag with the BB date 10/2017.

Then @Julian (Julian Hearn) said

    I have some in the office I will test it tomorrow.

After which, @gen added

    You are not alone in either that purchase amount, or your sentiment on the New UU. I'm at 40 bags myself, for close to 700 pounds as well.

To which @gen replied

    So this is what, 3 liters a day? Not including other beverages and intake?
    
    Fun times.

After which, @gen added

    Markh:
    
    > make limited runs of version 2.1 U/U without the added thickner
    
    Seconded all the way. Let me pre-order four or six months of the stuff, then mix it when you've collected enough people to securely sell a good portion of the 1000 bags in the batch. Please

So @Markh replied

    A ittle feedback from @Julian would be good please as there is obviously a market for a thin 2.1U/U as the continuing sales of the 1.2 show,360bags monthly, and surely if a run of a 1000 bags constitutes a batch this could easily be sold along side existing products just as the older 1.2 version U/U is currently. Come on Huel team make it happen please.

@Julian (Julian Hearn) replied

    We are working on the gum blend. Bear with us.

To which @Dragon (Chris Dragoonis) replied

    Interested in hearing/testing the developments!
    
    @Julian Did you get the chance to mix any of the batch I listed?

@RDW replied

    I'm on the new version from Monday and it is a little harder to mix. I now get the odd lump but nothing like the issues described here. Would point to inconsistencies in manufacture. I too would go for a thin variant. Wasn't aware you could still but 1.2. Is there any left?

After which, @Markh added

    There are supplies of 1.2 available @RDW though not much, I think the few who really enjoy the thin consistancy,me included, are panic buying as stock will probably be depleted, according to the Huel team, by Xmas or just after. If you go to the all products page you will find it there.It's a little cheaper too.

To which @Julian (Julian Hearn) replied

    Yes we mixed it up in the office and compared to vanilla and they are very similar.
    
    Also we spoken with our production facility and they said…
    
    > Batch 2567 was made with full traceability and I can confirm that it was made correctly to version v2.1 recipe.
    > 
    > I can confirm Quality Control organoleptic evaluation took place for this batch and passed.
    
    The good news is that we are work a new gum blend, which is “lighter” and uses just xanthan gum and arabic gum. Hopefully this will be available before Christmas.

So @rikefrejut replied

    Julian:
    
    > uses just xanthan gum and arabic gum
    
    That's amazing news!

@t00sp00ky replied

    Julian this sounds like the best news since v1.2 came out!

@t00sp00ky replied

    Id like to see where all these people who voted it is just right are now? From what I can see it the same 2 people saying its fine, and more and more different people saying it is too thick.
    
    Not to mention your survey said WAS Huel… so people would have been referring to the previous version when they voted, as is v1.2.
    
    v1.2 WAS fine, current one isnt.

So @RDW replied

    I think I may have a clue to the inconsistency some have experienced. I started a new bag of 2.1 somewhere around the start of last week and it was OK. However due to a trip I had to make up 8 lots of 102g with 500cc of water in one go. There was a noticeable difference between pot one and pot 8. With Pot 1 being thick but pot 8 almost setting - you could tip the pot sideways and the Huel rolled like concrete. Given that I put the contents of the bag into a Tupperware style breakfast cereal container, that means the thicker mix was actually higher in the original bag - could this be a “settling out” problem i.e. particles of the thickener making their way to the top of the bag during mixing/transport. Started a new bag this morning and it's back to normal.
    
    Having found out about the back supply of 1.2 I've ordered 8 bags of that so I'll be back of 2.1 for a while after the end of this week. But I'll report back if the current bag gets thicker toward the end (beginning).

@Dragon (Chris Dragoonis) replied

    Interesting, I suspected this and took a whisk to my bag to mix/break up as soon as I opened it. No difference.
    
    Incidentally, a few guys in the office use Huel (both UU and V) all use a blender on 2.1 due to the lumps. @Julian we're all based in Glasgow…would the water supply make a difference? Scottish water doesn't contain the same amount of hard minerals as the rest of the UK. Just a random thought.

After which, @Iama_Cloan (Iama Cloan) added

    The 2 surveys, in my opinion, we're both confusing and not really clear.  
    Consumers probably didn't realise, that different batch numbers resulted in different consistencies and textures, when Huel was mixed.  
    I noticed the difference when the sodium was added and when it was taken away. Same with the thickener.  
    It did mix totally different.  
    I don't like it, but I kinda need the Huel in my life…so, i grin and bear it.  
    It is good to see everyone at Huel are constantly working to make us happy.  
    Keep up the good work Huel

To which @rikefrejut replied

    Julian:
    
    > The good news is that we are work a new gum blend, which is “lighter” and uses just xanthan gum and arabic gum. Hopefully this will be available before Christmas.
    
    @Julian Do you have any new information about progress in developing this lighter mix (or a mix without Carrageenan)?

So @Julian (Julian Hearn) replied

    @rikefrejut yes we are working on it, but these things are never quick, and will be slower the bigger we get. My guess would be the change would be live in Q1 2017.

After which, @gen added

    Very much looking forward to it.
    
    Was the original water to powder ratios based on nutritional recommendations and on how much water is recommended as a daily intake(and if so based on what source?), or were they just guesstimated somehow? Is 3000mil a level of water consumption at a TDEE of 2k calories a deliberate choice?
    
    Please let us know when the changes have been implemented. Thanks.

To which @Julian (Julian Hearn) replied

    We are still testing. The original thickness levels of vanilla Huel were based on mouth feel. In general people wanted something thick, lots of people said they didn't want it “watery like a protein shake”.

Then @RDW said

    @Julian 75 grams of old recipe UU with about 30-40 grams of new recipe is exactly right. Smooth, doesn't settle out and easy to drink immediately or great in about an hour…

After which, @esoesotracosa (J  Cosa) added

    Until today, all Huel UU 2.1 I had tried had been very lumpy, as in uncapping the shaker, **turning it upside down and nothing coming out for the first 3 or 4 seconds** , when the thick mixture starts pouring out very slowly with large lumps of undissolved powder. This has happened with many different bags. This also happened this morning while finishing a bag with batch number 2637. Taste and everything else was good.
    
    But today for lunch I opened the next bag (UU 2.1, batch number 2638) and it mixed gloriously, like Vanilla Huel, with which I've never had a problem. It poured quick! Taste is still good. I happen to enjoy UU neutral flavour. My only complain until now was the lumpiness and thickness, which it seems it's been resolved since batch 2638.
    
    I was careful to use the same amount of cold water (400 ml), the same amount of powder (125 g), the same shaker and the same shaking energy than in the past, so the only changing variable was the powder batch.
    
    For whoever is experiencing this, what are your batch numbers?
    
    TLDR: **UU 2.1 batch 2637 Lumpy, batch 2638 Glorious.**

So @gen replied

    esoesotracosa:
    
    > seems it's been resolved since batch 2638.
    
    Promising. Maybe the new emulsifier mix has been established and rolled out? @TimOfficeHuel, any word on this, or is the recipe unchanged?

After which, @RDW added

    2.1 UU is pretty poor, I have to add nearly a litre of liquid to use a mix recommended for 500ml and it tastes like boiled arse. Now 1.2 is no longer available …

@JCReygan replied

    I've also been having problems with mixing. Recently it's been like drinking lumpy thin porridge. However, today I tried using a Horlicks mixer - just the metal part - and it worked brilliantly. Not sure if anyone makes these any more, but they can often be picked up in UK charity shops.


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