@JRS (JR SCASSELLATI) posted a new topic, subject ""This site can’t be reached" cnbc.com and not just this browser (brave) ... Hi everyone brand new". It read:

   i tried some stuff (different browser and settings) but to no avail… brave is up to date…
    
    have the exclamation point to the left of the address
    
    help !!
    
    “your connection to this site is not secure”
    
    The connection was reset.
    
    Try:
    
      * Checking the connection
      * Checking the proxy and the firewall
      * [Running Windows Network Diagnostics](javascript:diagnoseErrors())
    
    
    
    ERR_CONNECTION_RESET _Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem._
    
    _Delete the any text above the line separator below before posting_
    
    * * *
    
    **Description of the issue:**
    
    **Exact URL of the website in question:**
    
    **Did the issue present withdefault Shields settings? (yes/no)**
    
    **Does the site function as expected when Shields are turned off?**
    
    **Is there a specific Shields configuration that causes the site to break? If so, tell us that configuration. (yes/no):**
    
    **Does the site work as expected when using Chrome?**
    
    **Brave version (check`About Brave`):**

To which @justsomeone1 replied

    Hello @JRS
    
    try to restart your router and device
    
    maybe also due to vpn if you use one

Then @Aa-ron said

    Hi @JRS, Welcome to Community!  
    Can you try creating a new **temporary test** profile and seeing if the issue persists?  
    Click on the menu icon in the top right corner > create a new profile.  
    
    
    image720×1380 63 KB

So @JRS (JR SCASSELLATI) replied

    haaa, that worked!! why ? thank you Aa-ron !!

Then @Aa-ron said

    @JRS,  
    If the new profile worked, that means there is something inside your original one that is causing the issue.  
    If you still want to troubleshoot your original profile, can you try disabling all of your extensions and trying the site again?

@JRS (JR SCASSELLATI) replied

    thank you …

@system (system) replied

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.


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