@jane1 (Jane1) posted a new topic, subject "Auto authorized return label, but don't want buyer return". It read:

   For some low price items, we simply issue a full refund that we don't want the buyers to return them. However, amazon automatically generate a prepaid label. Even thought we issue a full refund immediately and email the buyer to ask them to keep or donate the items. However, they ignore the message and return them anyway. We loose money by paying the return label. Is there anyway to avoid the label. I am missing something here?

To which @ABC_23 (ABC_23) replied

    Help for “returnless refunds”, which may be appropriate for some sellers under some conditions:  
    https://sellercentral.amazon.com/gp/help/external/202174940

After which, @nerrad (Nerrad) added

    We exclude items below a set dollar amount from returns. Amazon simply refunds the amount.
    
    To set up returnless refunds rules,  
    Seller Central > Orders > Manage Returns > Edit Return Settings (button on right) > Returnless Refunds tab

So @top_500_seller (Top 500 Seller (Seller Ratings) - Podcast Ecomm Leaders) replied

    Is there a way to do this for certain items? We have some items where a return is fine and we'll gladly be able to sell on eBay, but are cheap. Other items cost more but we couldn't resell them.

So @O.L.D_Books (O.L.D. Books) replied

    Qwik:
    
    > Help for “returnless refunds”, which may be appropriate for some sellers under some conditions:
    > 
    > https://sellercentral.amazon.com/gp/help/external/202174940
    
    I think Qwik gave the appropriate answer on how to prevent an auto return from taking place if all you would rather do is refund…

Then @Sleeping_Tiger said

    it is on that link @Qwik has above, look at bottom of the page for:  
    Offer returnless refunds for specific SKUs

After which, @top_500_seller (Top 500 Seller (Seller Ratings) - Podcast Ecomm Leaders) added

    Thanks, I missed that link. Great

@SUNDANCE (SUNDANCE) replied

    jane1:
    
    > We loose money by paying the return label.
    
    Just to clarify, If you send a message like…
    
    Dear Customer,  
    You have been refunded. feel free to discard the item.
    
    * **If they don't use the label you will not be charged**

Then @system (system) said

    This topic was automatically closed 180 days after the last reply. New replies are no longer allowed.


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