@perkar (perkar) posted a new topic, subject "Product Review feedback - how do i go about getting it removed?". It read:

   I recently got a Feedback score of 1 on a cd I sold. it is clearly a product review.
    
    Arrived on Time: Yes  
    Product As Described: Yes  
    Customer Service: Yes  
    Comments: IT REALLY WAS AWFUL. I DONATED IT TO THE LIBRARY.
    
    my question is how do i inquire to amazon to get this removed? i have searched the help section and could not find anything, and have searched the seller forums and found topics regarding getting feedback removed, but not how to do so.
    
    please help

@unique_app (Unique App) replied

    Wait a few hours and you can call them instead of “E-mail”. This feedback can be removed. The entire feedback is a product review so you should have no problem having it removed.

So @eyes2c (Eyes2C) replied

    When you do contact them via the FB removal request form, be very polite but leave nothing to chance.
    
    State “+This Feedback is entirely a product review. Please note that the buyer stated the item was on time and as described, but the entire comment is a product review. Please remove this. Thank you”+
    
    then of course copy and paste the entire feedback.
    
    The point is to make it very easy on a tired / jaded / lazy rep to clearly see what you know is obvious.
    
    Be aware that Amazon will contact the buyer and ask them to leave FB again if they want to.

So @unique_app (Unique App) replied

    Open a case with Seller Support, choose option feedback removal, product review and offer the details.

After which, @perkar (perkar) added

    Thank you, i found where to request feedback removal.
    
    but i am getting a “webpage unavailable” when i submit, on different browsers. guess this will have to wait

@perkar (perkar) replied

    strangely, i still cannot get the feedback removal form to work, and it has not given me an option to call… only email.

So @ceasesmith (ceasesmith) replied

    All requests to remove feedback are handled ONLY through e-mails.
    
    That's why you're given only e-mail as an option.
    
    Good luck.
    
    cease

@perkar (perkar) replied

    Finally, after almost 24 hours, my email to seller support finally went through. wonder what the deal was there. anyway, thanks for the help guys!

@system (system) replied

    


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