@mitesh_parmar posted a new topic, subject "How to find what reply to an emails given?". It read:

   I want all reply from all emails and want to store for further process.  
    is there any way to proceed.

Then @skini76 said

    This is possible only if you have a fixed pattern for the Subject with a ID in the subject and person replying to the mail doesn't change the subject. You can refer the mails that we get from customer care of a bank. The subject will have a ticket no or interaction id and advising customer not to change the subject.
    
    The background system (call tracking or customer support system) reads every mail, identifies whether it is a reply (Fw:) or fresh mail, if it is a reply then look for ticket no in the subject and search in the system for the ticket etc… etc…

Then @mitesh_parmar said

    Thank you @skini76 for ur reply.
    
    But, In our case we don't have same subject, they do change subjects and add attachments.  
    if any other solution please help me.

To which @skini76 replied

    Can you have the ticket id in the body itself with a static format ie <>12345667


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