@Zer0zero posted a new topic, subject "Newly installed Plex server having LOTS of issues - logs added". It read:

   Server Version#:30.507-30-59842.XXXX  
    Player Version#: Don't know. Just installed so probably newest.
    
    When I try to open the media server on the left it says “Media server not available”
    
    When I try to add a library it says “Your changes could not be saved”.
    
    I litterally can't do anything with Plex at the moment. I have restarted the Windows 10 Pro machine 4 times. I've reinstalled the server. I've logged out and logged back in several times. It just isn't responsive and none of the “errors” give anything useful for info. Any help before I just cancel my sub?  
    
    
    image765×582 151 KB
    
    Logs.7z (1.0 MB)Logd.zip (3.6 MB)

So @Zer0zero replied

    I uploaded the logs in 2 different formats.

After which, @Zer0zero added

    Anyone?

Then @Zer0zero said

    Need help still.

Then @drslevy said

    1. Is this a new windows instillation?
      2. Sounds like Plex didn't install properly or the instillation is corrupted. If this is the case, you'll have to find an uninstaller to remove all traces of plex before reinstalling it again.

To which @Zer0zero replied

    Brand new WIndows 10 Pro install. Fresh.  
    I installed Plex on the computer and it SORTA worked. I could add libraries but couldn't even open settings. It gave me an error.
    
    So I ran the update it suggested. Then it all went to hell. Then nothing worked. I added new content to a library and it wouldn't scan. I removed the library and tried to add it back. Wouldn't add back. So I uninstalled and reinstalled and now we're here.

Then @drslevy said

    Try an uninstaller. Windows has one as well but I've had better luck with few free ones on the web. I dont remember any off hand and Its been a while since Ive had to use one but I can almost bet its a corrupted instillation. Do you have your applications installing on another letter drive or any weird drive setups on the server? and where are the Plex data files being kept? it could also be a Hardware issue like bad ram or failing hard drive?

To which @OttoKerner replied

    drslevy:
    
    > Try an uninstaller.
    
    Don't. 3rd-party Uninstallers and “Registry cleaners” make things worse.
    
    The “thorough” uninstallation procedure is here:  
    Plex Support
    
    ### Uninstall Plex Media Server | Plex Support
    
    Warning!: Following the instructions below will completely remove your Plex Media Server, including all library metadata, viewstates, etc. If you...
    
    Though your issues might have more to do with a wonky internet connection or a slow DNS server: Cannot find Server

@drslevy replied

    Yeah, I forgot there was a guide somewhere around here on the forums. @OttoKerner, how would this be attributed to a wonky internet connection if its not allowing him to create a Library? Is it that Plex has to have internet connectivity in order to complete some/most tasks?

To which @OttoKerner replied

    As soon as you sign in the server to a plex.tv account, ‘secure connections' are enabled. Which in turn require a working DNS system to function. Otherwise you won't get access to the server features.  
    This then results in an inability to add libraries or change any server settings.

@Zer0zero replied

    I already tried that. Deleted the appdata and the registry strings. This failing install is happening after i cleaned it thoroughly and rebooted.

@Zer0zero replied

    The computer's DNS is working fine. I can sign in and surf the net on it.

Then @Zer0zero said

    Still need help…

@drslevy replied

    Did you check your hardware? RAM and Hard drive? Run a Ram test and drive checker

After which, @OttoKerner added

    Zer0zero:
    
    > computer's DNS is working fine. I can sign in and surf the net on it.
    
    That's not an indication of a fully working DNS. “surfing the net” is just downloading stuff. Operating a Plex server involves “serving”/ _uploading_ stuff. Plex needs a few specialties of DNS for that, which not every ISP is considering important for it's customers.

So @Zer0zero replied

    Look. I uploaded the logs – its been days now. Is anyone on the support team going to actually help me get this working or am I SOL?

To which @drslevy replied

    The Logs aren't the holy grail. There are a ton of things that could be wrong. I'm giving tips and @OttoKerner is trying to help as well. I recommended Hardware tests and you didn't respond if you did those or not. @OttoKerner gave additional info in regard to DNS issues possibly being a part of your problem. So I don't understand why you're ignoring our recommendations and asking if anyone is gonna help you. In my experience, the more you try the stuff ppl recommend, the more help you'll get as more ppl start reading the thread. Just my 2 cents.
    
    To follow up on @OttoKerner recommendation, check your router/modem and see if there's a built-in Firewall that may be blocking services. One thing you can try that would eliminate the internet as an issue is if you can, use your phone and share the internet from your phone and see if plex works that way. I'm not good with the plex logs but I am trying to help the way I know-how.

To which @Zer0zero replied

    Umm I'm Zer0zero. I'll put it on a different network and let you know.

@Zer0zero replied

    You can close this ticket. I bought an ultraex2 and installed it on there. Seems to be working.

So @drslevy replied

    This is what happens when replying on threads after a long burkecarlos@example.org. Edited.

Then @drslevy said

    I still think its probably a hardware issue or an OS issue that needs to be troubleshooted.

@system replied

    This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.


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