@Meesh (Luke) posted a new topic, subject "Amazon Prime Delivery by: A week out?". It read:

   So my sales have really dropped off a cliff the past few days. I'm used to random fluctuations but this is a pretty big drop. I thought I would look around and see if anything stuck out in my listings on both the front and the back end. What I ended up noticing is that all my prime items have expected customer delivery dates exactly a week out. Not next day, not 2 day but 7 days from the order date. Anyone else currently experiencing this or has experienced this? Our inventory limit is maxed out and also looks to be pretty evenly spread throughout the country. Thoughts?
    
    Edit: This would explain the strange uptick in our FBM orders as some FBM items have faster standard delivery times listed than FBA items.

After which, @ImageAbility (ImageAbility) added

    We are seeing the same thing, our FBM's are even taking the buy box due to this problem.
    
    We are nearing the end to our back to school season, I know some orders are not going to ever come in as the item will not arrive before school opens.

@RiverRetail (River Retail) replied

    I wonder if your products are suddenly all moving warehouses.

To which @Meesh (Luke) replied

    We've put a support ticket in but haven't heard back as of yet.
    
    For the last few weeks it's been frustrating as we have just a few size sku's that have a couple of items in the 90-180 day inventory range and instead of clearing those out we are getting FBM orders as they have faster listed shipping times. I actually didn't put two and two together until the last few days.

Then @Meesh (Luke) said

    Based on the number of F.C.'s our products go to and the numbers that go to each F.C. I think that is very unlikely but anything is possible with Amazon. Our case packs (96) often times get broken up to a dozen F.C.'s and our inventory is maxed and at least was moving, so we should be pretty spread out across the country.
    
    Hopefully this is a near term glitch as FBA loses 100% of it's value with these lead times.

@ImageAbility (ImageAbility) replied

    Meesh:
    
    > We've put a support ticket in but haven't heard back as of yet.
    
    I don't do support tickets. Got tired of kissing frogs.
    
    And yes we have the same issue clearing inventory to increase our allotment of units to send. This since the new restrictions do not take into account seasonal products.
    
    Just is what it is, we will pay to recall them.

After which, @Lake (Lake) added

    I can only comment from the buyer side.
    
    We are definitely seeing longer FBA delivery estimates, Usually the most desirable offer based on price has a longer lead time, and is coming from an FC which would have in the past used UPS to reach us. They are traveling longer distances through Amazon logistics than ever before, and taking longer before they ship.
    
    One explanation would be that they are not shipping until the truck is full, and the estimate allows for that.

@Meesh (Luke) replied

    I just got off the phone with tech support and the woman says they have been receiving a lot of calls about this issue and the it is site wide and that the internal team is addressing it. I take that with a grain of salt but basically she said it would be resolved soon. Again, unlikely that she actually knows what she's talking about but my fingers are crossed. Again, 7 day lead times render Amazon Prime valueless to us.

Then @system (system) said

    This topic was automatically closed 180 days after the last reply. New replies are no longer allowed.


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