@piyu_patida (Piyu Patidar) posted a new topic, subject "Feedback Genius or salesbacker kind of tools safe to use?". It read:

   Hello Fellow Amazon Members,
    
    I want to use some tool to automate Review follow up process to send emails to customers,  
    I want ti increase the reviews at the same time want complete automated solution for this,
    
    Have anyone used tools like feedback genius or salesbacker? Are they safe to use?  
    Does they really help increasing reviews as they claim?
    
    Just worried about my account safety and adhering to amazon policies,
    
    Any comments and suggestion will be greatly appreciated,
    
    Thank you in advace

So @Oneida (Oneida Books) replied

    Piyu Patidar:
    
    > I want to use some tool to automate Review _(We refer to as Feedback)_ follow up process to send emails to customers,  
    >  I want ti increase the reviews at the same time want complete automated solution for this,
    > 
    > Have anyone used tools like feedback genius or salesbacker?
    
    I wrote my own way back when and used it for several years starting out.  
    >Are they safe to use?  
    Yes  
    > Does they really help increasing reviews as they claim?  
    Yes … usually  
    > Just worried about my account safety and adhering to amazon policies,  
    It's all about _how_ you word things.
    
      1. You do *not* want to 'ask' for feedback 
      2. You do want to check on the order +primarily+ .... receipt, condition and such 
      3. The *very* last thing you do is mention *if* they have time would they leave a review and *DON'T* use the word 'positive' anywhere near the request ........

To which @piyu_patida (Piyu Patidar) replied

    Still i am not clear about the use of Feedback genius,
    
    Is it helpful?  
    Is it safe to use for amazon account?

After which, @ssdeals1 (ssdeals1) added

    Hello Piyu!
    
    This is a biased response, as I am a customer success agent at Seller Labs (Feedback Genius), but I thought I could offer a helpful perspective on these questions. Our Feedback Genius platform can definitely be used alongside your Amazon Seller account!
    
    Piyu Patidar:
    
    > Is it safe to use for amazon account?
    
    Feedback Genius is safe. Feedback Genius utilizes the information granted through MWS configuration to be able to send messages to your customers based on Delivery events. Every report Feedback Genius pulls (Active listings report once a day/ Order reports periodically) is to allow your Feedback Genius account to send messages based on time stamps of real order events, and not estimates. Since messages sent out by Feedback Genius can go out on different order events, and based on specific filters (such as minimum condition & SKU/ASIN) our system needs this information. I can assure that we strictly use the information you grant us viewing permissions of to be able to make the system work to cater to your needs. We do not use it for any sort of data mining whatsoever, and all of your information is safe and secure.
    
    Piyu Patidar:
    
    > Is it helpful?
    
    Feedback Genius is effective at increasing product reviews/ seller feedback by providing your customers with an advanced level of customer service through custom email campaigns and automation, However, we do advise you to exercise caution because when used _incorrectly_ , Amazon can disable your account. In most cases, this is for incorrect usage such as Spamming your customers, the use of unapproved links (leading somewhere other than Amazon.com), and any excessive marketing.
    
    We always urge you to consult the _Amazon Prohibited Seller Activities and Actions_ found [here|http://www.amazon.com/gp/help/customer/display.html/ref=help_search_2-4?ie=UTF8&nodeId=200414320&qid=1371789025&sr=2-4] to ensure that the content of your message meets Amazon standards.
    
    Edited by: ssdeals1 on Jul 8, 2016 8:28 AM

@hydrohead (HydroHead) replied

    “other than as necessary for order fulfillment and related customer service”
    
    yep.

So @Oneida (Oneida Books) replied

    HydroHead:
    
    > “other than as necessary for order fulfillment and related customer service”
    > 
    > yep.
    
    Also in Amazon help …   
    h2. [Scroll down to … Soliciting Feedback|http://www.amazon.com/gp/help/customer/display.html/ref=hp_rel_topic?ie=UTF8&nodeId=200902930]  
    _Note:_ You may request feedback from a buyer. However, you may not offer pay nor any incentive to a buyer for either providing or removing feedback. See [Prohibited Seller Activities and Actions|http://www.amazon.com/gp/help/customer/display.html?nodeId=200414320] for more information.
    
    You can solicit feedback in the following ways:
    
      * Using the Contact Buyer link in Manage Orders. Select “Feedback Request” for the subject.
      * Messaging on your packing slip. For example:  +“Thank you for purchasing our products on Amazon.com. We strive to offer you the best value and service possible. Please take a moment to rate us as a seller on the Amazon.com website.”+

Then @system (system) said

    


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