@Cougheeshop (Cougheeshop) posted a new topic, subject "Return To Sender". It read:

   I have a package that is at a post office local to the buyer after an attempted delivery, I notified them and they still have not rescheduled delivery or picked up the package… If this is returned to me due failed delivery what are my options? Can I charge a restocking fee?
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@Jes (Jes) replied

    Force a Tracking Inquiry on USPS, using your tracking number. This will force them into making another delivery attempt.
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So @Forum_Friend (Forum_Friend) replied

    If you wait for the post office to return this on their own the buyer will likely either have grown impatient and file a claim- AND THEN they may run right out pick it up after a refund is forced- worst case scenario. Best thing to do is call 1-800-ask-usps and select the “carrier” option when prompted and have this returned to you. When it starts moving towards you and you are sure its out of the post office you can refund and inform the buyer the item was returned to as unclaimed by the post office. Or wait for it to get back to you and hope an unecessary claim is not opened in the mean time and refund eventually anyhow. Be proactive not reactive.
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Then @ChrisandLeigh (ChrisandLeigh) said

    I have a similar situation, yet the item was returned to me only then to have the customer ask if I could reship it to them. In this situation would I be required to repurchase shipping in order to send back to the customer, and if so could I recharge the customer for shipping, or would shipping cost be my burden to deal with?
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@Sharon_Luggage (Sharon Luggage) replied

    ChrisandLeigh:
    
    > I have a similar situation, yet the item was returned to me only then to have the customer ask if I could reship it to them. In this situation would I be required to repurchase shipping in order to send back to the customer, and if so could I recharge the customer for shipping, or would shipping cost be my burden to deal with?
    
    Amazon does not recognize a reshipment. Tell the customer that you can understand that it is inconvenient but Amazon's policy requires you to refund the returned item. They may then repurchase the item. If you reship it and they swear it never arrived, Amazon will only look at the fact that the original shipment was returned to you.
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To which @Sharon_Luggage (Sharon Luggage) replied

    Cougheeshop:
    
    > If this is returned to me due failed delivery what are my options? Can I charge a restocking fee?
    
    You can charge a restocking fee, but restocking fees tend to make customers A-to-Z prone. In this situation I might not refund the shipping fee (if you charged one) or keep a restocking fee that covers the shipping paid. (Though really, unless it was expedited shipping, I generally just suck it up as a loss so I don't have to deal with an A-to-Z or negative feedback.)
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To which @system (system) replied

    This topic was automatically closed 180 days after the last reply. New replies are no longer allowed.
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