 hangs up immediately the greeting message has played.
on line 164 of /var/www/html/admin/modules/ivr/functions.inc.php which generates the required statement. You are hitting the background command and then hitting this bogus line which makes Asterisk hangup at that point. You may want to consider uninstalling the IVR module, then deleting it from the module directory, then reinstalling to see if it clears things up.
(1) IVR Module v2.5.15 is definitely faulty. My IVR now correctly does the timeout (it no longer hangs calls!).
(2) the old module still ignores dtmf tones!
I will now try rolling back all the other modules I upgraded on 6th August to see which one stopped dtmf tones from working. Any guesses at which module is causing the ignoring of dtmf tone on incoming trunks?!
I’ll post back here in around 10-12 hours time with my conclusion.
Meanwhile, someone might perhaps like to have a go at fixing the IVR Module v2.5.15 so that it doesn’t hang the call immediatey after playing greeting message.
Thanks Philippe. Our posts crossed. I’ll try your suggestion (clean install) tomorrow (in around 12 hours time).
Still not sure about the loss of dtmf recognition on incoming trunks though. I do know that my SIP provider changed from info to rfc2833 at around the same time, but I have changed trunk settings and outbound dtmf works okay.
The loss of your dtmf detection is most likely your configuration. None of the modules that you would have loaded have anything to do with dtmf. Take a look at what you have, post it here for others to look at or talk with your provider. Trying to mess with the modules to solve that will only take more of your time.
I have done what you suggested… uninstalled IVR Module, deleted IVR directory from module directory, re-installed module v2.5.15 afresh. IVR incorrectly hangs up the call immediately the Announcement finishes.
Uninstalled v2.5.15, re-installed v |||IP_ADDRESS|||. IVR now does not hang up the call - but proceeds correctly to timeout and the correct destination.
IVR Module v2.5.15 is definitely buggy when installed on my system.
You were certainly correct - in that I have now reverted all 5 modules to their pre-6th August versions - yet DTMF tones are still ignored by the IVR system.
It would seem that there’s something else weird about my system. Not sure where to look though.
The dtmf problem is definitely related to my SIP Provider (sipgate). Today I configured a SIP trunk via another provider (Pipecall) who also use rfc2833… dtmf tone detection works fine in IVR.
Why should dtmf work from one provider but not another? Other people using this forum appear to be using dtmf on incoming sipgate trunks. Where in the asterisk system do I look to find out why dtmf is not being recognised on sipgate incoming trunks (I have around ten) - yet is fine on a Pipecall trunk?
Thanks in advance. You have been very sympathetic and helpful so far, Philippe.
You best bet is your provider. Assuming you are configured correctly, then they are not sending it as you are expecting it and you probably want to give them a call. You can always try inband and info to see if they are sending it one of those ways prior to calling them so you have that info.
Update… incoming DTMF tones are now being recognised by my trixbox IVR.
I upgraded to trixbox 2.2.3 (asterisk 1.2.22). Tones still being ignored by IVR.
Upgraded freepbx to  |||IP_ADDRESS|||. Still no tones being recognised by IVR.
I’ve been in dialogue with the Sipgate technical team all week and, miraculously, without me making any changes, dtmf tones suddenly started being recognised by my IVR.
Not sure what Sipgate changed, but they did change various things during the week without effect. If I find out what they changed to finally make it work, then I’ll post back here.
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