Resolved Question: I have an LG smart TV and netflix was working fine however for the past three days whenever I click the netflx button it goes to netflix and freezes on the opening screen with the little boxes which ususally appear to move. Submitted: 3 years ago. had to go online to netflix, and deactivate, then reactivate my connection to it. When you get on your computer and sign onto netflix, you should see the manage my devices setting --. You'll have to access it, then --. Select Deactivate, and then Reactivate.