Why is Twitter such a popular platform for customers to engage with or criticise businesses?
A. When a company's Twitter account is verified, consumers can be sure they're tweeting about the real thing.
B. Because a Twitter account may be located faster than a phone number, many consumers choose to contact businesses via Twitter.
C. Because they may remain anonymous on Twitter, many consumers utilise it to vent their frustrations with a company.
D. People prefer to contact businesses via Twitter since it allows them to do so from their mobile device.
Answer:B
Why is Twitter such a popular platform for customers to engage with or criticise businesses?
A. When a company's Twitter account is verified, consumers can be sure they're tweeting about the real thing. B. Because a Twitter account may be located faster than a phone number, many consumers choose to contact businesses via Twitter. C. Because they may remain anonymous on Twitter, many consumers utilise it to vent their frustrations with a company. D. People prefer to contact businesses via Twitter since it allows them to do so from their mobile device.
Explanation: Because a Twitter account can be located faster than a phone number, it has become a popular way for customers to contact businesses. You've gathered information on demographics and firmographics. Firmographics is the business size.