Andrea, the floor supervisor at a call center, calls Bryan, a call attendant, to her office. She reports observing a few critical omissions in his calls, a finding supported by recent customer surveys. Bryan feels that Andrea is just throwing her weight around. Which of the following is a valid observation of this scenario?
A. Andrea failed to express an unpopular viewpoint.
B. Bryan needs to learn to receive feedback.
C. The office lacks a communication system.
D. Bryan is self-managing and requires low supervision
Answer:B
Andrea, the floor supervisor at a call center, calls Bryan, a call attendant, to her office. She reports observing a few critical omissions in his calls, a finding supported by recent customer surveys. Bryan feels that Andrea is just throwing her weight around. Which of the following is a valid observation of this scenario?
A. Andrea failed to express an unpopular viewpoint. B. Bryan needs to learn to receive feedback. C. The office lacks a communication system. D. Bryan is self-managing and requires low supervision