A network technician is troubleshooting an issue and has established a theory of probable cause. Which of the following steps should the network technician take NEXT?
A. Test the possible solution
B. Question the users
C. Determine what has changed
D. Document the theory
Answer:A
A network technician is troubleshooting an issue and has established a theory of probable cause. Which of the following steps should the network technician take NEXT?
A. Test the possible solution B. Question the users C. Determine what has changed D. Document the theory