caption: Definition & Context Illustrative Definitions (2 of 3) Our research has uncovered a number of views on customer centricity.
exif: {"Image DocumentName": "Definition & Context Illustrative Definitions (2 of 3) Our research has uncovered a number of views on customer centricity.", "Image ImageDescription": "Source. Description. Reference. E&Y. A customer-centric organization builds an operating model around a deep understanding of its customers, what they value and the contribution each makes to the profitability of the company. This requires: Designing business processes that recognize different customer segment needs. Delivering a positive and seamless customer experience at every touch point across the customer life cycle. Maintaining an active dialogue with customers (and acting on feedback) Fostering a culture that places the customer at the heart of the decision-making process. The Journey Toward Greater Customer Centricity, Infosys. Organizations that consistently deliver, and improve upon, positive experiences, with three things in common: customer delight, a customer-oriented culture, and a designed customer experience. The Journey to a Customer Business, Arthur D. Little. Customer-centered organizations create a corporate level responsibility and make customer experience a powerful function. Managing the Customer. Experience, Source : ICG Research.", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}