caption: 9 Patient Stories will be presented to the Trust Board on a regular basis to enable first-hand accounts of the service to be considered and acted on Divisions will implement the 'Changing Your experience for the better '' programme across all services, feedback changes, and the Friends and family Test (FFT) implemented trust wide in line with national expectations A review of the Trust approach to dealing with complaints and managing concerns undertaken in line with Clwyd review.
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