exhibit 10. 2 ibm global technology services statement of work for ibm managed resiliency services — managed continuity prepared for exa corporation 55 network drive burlington, ma 01803 february 3, 2011 the information in this statement of work may not be disclosed outside of customer enterprise and may not be duplicated, used or disclosed in whole or in part for any purpose other than to evaluate the services, provided that if a contract is awarded to ibm as a result of or in connection with the submission of this statement of work, customer will have the right to duplicate, use or disclose the information to the extent provided by the contract. this restriction does not limit the right of customer to use information contained in this statement of work if it is obtained from another source without restriction. ibm retains ownership of this statement of work. table of contents page 1. scope of work 4 2. facilities and hours of coverage 4 3. definitions 4 4. services 5 4. 1 project management services 5 4. 1. 1 ibm project management responsibilities 5 4. 1. 2 customer point of contact responsibilities 6 4. 1. 3 customer general responsibilities 7 4. 1. 4 mutual responsibilities 9 4. 2 services 10 4. 2. 1 ibm responsibilities 10 4. 2. 2 customer responsibilities 12 4. 3 optional internet access 14 5. service levels 16 5. 1 service level definitions 17 5. 2 power provision service level 17 5. 3 temperature service level 17 5. 4 humidity service level 17 5. 5 service level credits 18 5. 6 service level applicability 18 5. 7 service level credit limitations 18 5. 8 exclusions 19 6. completion criteria 19 7. contract period and termination 19 7. 1 continuation of services 19 7. 2 termination 20 8. changes 20 8. 1 changes to the services requested by customer 20 8. 2 changes to the services recommended by ibm 21 8. 3 changes to this sow 21 8. 3. 1 change control process 21 8. 3. 2 emergency change and exclusion 22 9. charges 23 9. 1 price changes 25 10. other terms and conditions 25 10. 1 conditions for provision of support services 25 10. 2 ibm - provided equipment and software 25 10. 3 license to use space 25 10. 4 security 25 10. 5 acceptable internet use policy 26 10. 6 liability 26 10. 7 regulatory services 26 7. 7. 1 7. 2 8. 8. 1 8. 2 8. 3 8. 3. 1 8.