master technical services agreement agreement # 4998cc0044 - 004 master statement of work msow # 4911023651 master statement of work msow # 4911023651 exhibit 10. 1 technical services master statement of work between cdi corporation and international business machines corporation effective as of december 31, 2011 technical services msow buyer / supplier confidential technical services msow buyer / supplier confidential page 1 of 36 master technical services agreement agreement # 4998cc0044 - 004 master statement of work msow # 4911023651 master statement of work msow # 4911023651 table of contents 1. background 5 2. objectives 6 3. definitions 6 3. 1 defined terms 6 3. 2 other terms ; interpretation 7 4. services 8 4. 1 provision of services 8 4. 2 recipients of the services 9 5. term of msow 9 5. 1 term 9 5. 2 extension 9 6. supplier and supplier personnel 9 6. 1 general business activity restrictions 10 6. 2 buyer ’ s safety and security guidelines 11 6. 3 asset control 11 6. 4 supervision of supplier ’ s personnel 12 6. 5 criminal background checks 12 6. 6 contractor safety guidelines 14 6. 7 computer use and security measures 14 6. 8 qualifications, warranty and replacement of supplier personnel 14 6. 9 contractor on - boarding 15 6. 10 education of supplier personnel 15 6. 11 solicitation of supplier personnel 16 6. 12 non - recruited resources 16 7. proprietary rights 16 7. 1 buyer works 16 7. 2 supplier works 17 7. 3 third party works 17 7. 4 rights in developed works 18 7. 5 export 18 8. performance standards 18 8. 1 general 18 9. supplier responsibilties 19 9. 1 performance measurements and reports 19 9. 2 bypasses 19 9. 3 change control 19 9. 4 loan of buyer assets 19 9. 5 use of subcontractors 19 9. 6 contractor sourcing application 21 9. 7 additional warranties for handling of sensitive personal information 21 9. 8 business associate addendum 23 9. 9 business continuity 23 9. 10 financial data privacy addendum 23 9. 11 social and environmental management system requirements 24 9. 12 international traffic in arms regulation ( itar ) 24 technical services msow buyer / supplier confidential buyer ’ s initials / s / ds supplier ’ s initials / s / dad technical services msow buyer /