exhibit 10 - 9 4380 ayers avenue, vernon, ca, 90058 4380 ayers avenue, vernon, ca, 90058 4380 ayers avenue, vernon, ca, 90058 drn : 20004. 199. 00 revision : 0 date : 9 / 4 / 2020 page 1 of 11 title : service level agreement drn : 20004. 199. 00 revision : 0 date : 9 / 4 / 2020 page 1 of 11 drn : 20004. 199. 00 revision : 0 date : 9 / 4 / 2020 page 1 of 11 title : service level agreement title : service level agreement service level agreement ( sla ) for phoenix motorcars by romeo systems, inc. 20004. 199. 00 4380 ayers avenue, vernon, ca, 90058 4380 ayers avenue, vernon, ca, 90058 4380 ayers avenue, vernon, ca, 90058 drn : 20004. 199. 00 revision : 0 date : 9 / 4 / 2020 page 2 of 11 title : service level agreement drn : 20004. 199. 00 revision : 0 date : 9 / 4 / 2020 page 2 of 11 drn : 20004. 199. 00 revision : 0 date : 9 / 4 / 2020 page 2 of 11 title : service level agreement title : service level agreement revision control revision date summary prepared reviewed approved 0 initial issue revision date summary prepared reviewed approved revision date summary prepared reviewed approved 0 initial issue 0 initial issue 4380 ayers avenue, vernon, ca, 90058 4380 ayers avenue, vernon, ca, 90058 4380 ayers avenue, vernon, ca, 90058 drn : 20004. 199. 00 revision : 0 date : 9 / 4 / 2020 page 3 of 11 title : service level agreement drn : 20004. 199. 00 revision : 0 date : 9 / 4 / 2020 page 3 of 11 drn : 20004. 199. 00 revision : 0 date : 9 / 4 / 2020 page 3 of 11 title : service level agreement title : service level agreement table of contents revision control2 revision control2 revision control 2 1. overview 4 1. overview 4 1. 4 2. service agreement 5 2. service agreement 5 2. 5 2. 1. service scope 5 2. 1. service scope 5 2. 1. 5 2. 2. service levels and response times 7 2. 2. service levels and response times 7 2. 2. 7 2.