exhibit 10. 12 data services agreement between hms business services, inc. and zavata, inc. dated june 4, 2007 exhibit 10. 12 data services agreement between hms business services, inc. and zavata, inc. dated june 4, 2007 table of contents article 1 definitions and construction 1 1. 01 definitions 1 1. 02 incorporation and references 7 1. 03 headings 7 1. 04 interpretation of documents 7 article 2 term 7 2. 01 initial term 7 2. 02 renewal and extension 7 article 3 designated services 7 3. 01 general 8 3. 02 reports 8 article 4 out - of - scope services 8 4. 01 out - of - scope services 8 article 5 customer responsibilities 8 5. 01 customer contract managers 8 5. 02 use of customer facilities 9 article 6 service levels 9 6. 01 designated service levels 9 6. 02 out - of - scope service levels 9 6. 03 adjustment of service levels 9 6. 04 root - cause analysis 9 6. 05 service level reporting 9 6. 06 measurement and monitoring tools 9 6. 07 performance credits 10 6. 08 semi - annual status meeting 10 6. 09 changes in law 10 article 7 service locations 10 7. 01 service locations 10 7. 02 safety and security procedures 11 7. 03 data security 11 7. 04 no viruses 11 i table of contents article 1 definitions and construction 1 1. 01 definitions 1 1. 02 incorporation and references 7 1. 03 headings 7 1. 04 interpretation of documents 7 article 2 term 7 2. 01 initial term 7 2. 02 renewal and extension 7 article 3 designated services 7 3. 01 general 8 3. 02 reports 8 article 4 out - of - scope services 8 4. 01 out - of - scope services 8 article 5 customer responsibilities 8 5. 01 customer contract managers 8 5. 02 use of customer facilities 9 article 6 service levels 9 6. 01 designated service levels 9 6. 02 out - of - scope service levels 9 6. 03 adjustment of service levels 9 6. 04 root - cause analysis 9 6. 05 service level reporting 9 6. 06 measurement and monitoring tools 9 6. 07 performance credits 10 6. 08 semi - annual status meeting 10 6. 09 changes in law 10 article 7 service locations 10 7. 01 service locations 10 7. 02 safety and security procedures 11 7. 03 data security 11 7. 04 no viruses 11 article 1 definitions and construction 1. 01 definitions 1. 02 incorporation and references 1. 03 headings 1