commencement and performance non - exclusive service levels modification of service levels and performance credits monitoring and reporting performance credits and earnbacks service level analysis and resolution background process of engagement additional affiliates divestiture of affiliates change control procedures authorized riggs representatives employees fidelity data centers efficient use of resources correction of errors internal controls compliance no infringement services regulatory approvals fidelity resources viruses fidelity designated environment functionality, performance, capabilities, etc. functionality, performance, etc. enhancements additional services offering fidelity modifications / changes to the fidelity software substitution or replacement of riggs software data and errors reserved discretionary issues fidelity modification / changes to the fidelity software compliance no infringement viruses regulatory approvals updates discrepancies designation of contractors and subcontractors responsibility of the parties replacement integration of charges resolution of additional services determination payment of disputed amounts escrow of disputed amounts inclusive taxes taxes on the services cooperation selection term removal selection term removal authority authorized agreement no default sufficient rights no infringement authority authorized agreement no default sufficient rights no infringement year 2000 warranty capability to provide services fidelity information services, inc. excuse of performance termination of certain fidelity obligations amount of damages types of damages losses as defined in this agreement and used in article 16 ; and overdrafts as defined in this agreement and used in section 14. 05 ( a ) ( vii ) convenience riggs for cause riggs and fidelity upon a force majeure event fidelity for cause insolvency riggs or fidelity for exceeding cap bankruptcy survival claims coverages waiver of subrogation batch processing services online services daily batch processing cycle and on - line file availability exceptions to daily batch processing cycle and on - line availability fidelity support for lrtc hosted software fidelity support for sdadc hosted software monthly hours asp problem resolution riggs help desk security coordination with riggs vendors operation manual support and problem resolution fidelity on - site software restrictions on - site assistance releases export controls availability and support network configuration operations and delivery exceptions