exhibit 10. 108 administrative services agreement by and among health net, inc., health net of the northeast, inc.,, 1 1 united healthcare services, inc., and unitedhealth group incorporated, solely with respect to section 2. 4 ( b ) dated december 11, 2009 1 each of the following entities has entered into an administrative services agreement based on this form : health net of connecticut, inc., health net of new jersey, inc., health net insurance of new york, inc., health net of new york, inc. and health net services ( bermuda ) ltd. 1 the administrative services agreements of health net of new jersey, inc. and health net of new york, inc. do not contain the provisions regarding medicare products, plans, or businesses found herein. the administrative services agreements of health net of connecticut, inc., health net services ( bermuda ) ltd., health net of new york, inc. and health net insurance of new york do not contain the provisions regarding medicaid products, plans, or businesses found herein. the administrative services agreements of health net of connecticut, inc., health net of new york, inc. and health net of new jersey, inc. do not contain the provisions regarding the joint medicare pdp contract found herein. table of contents article i. definitions article ii. authority ; administrative services ; retained services section 2. 7. investment authority article iii. standards for services section 3. 1. service standards section 3. 2. systems and personnel section 3. 3. compliance ; licensure section 3. 4. subcontracting section 3. 5. independent contractor section 3. 6. disaster recovery section 3. 7. inability to perform section 3. 8. force majeure article iv. collection services article v. renewal contracts and transition article vi. claims handling section 6. 1. claim administration services section 6. 2. description of claim administration services article vii. regulatory and legal proceedings section 7. 1. regulatory complaints and proceedings section 7. 2. legal proceedings section 7. 3. notice to administrator section 7. 4. final authority section 7. 5. initiation of litigation section 7. 6. cooperation section 7. 7. material issue definition article viii. miscellaneous services section 8. 1. contract holder and customer services section 8. 2. brokers / consultants section 8. 3. call - centers ; inquiries and complaints section 8. 4. utilization management section 8.