exhibit 10. 1 confidential treatment requested – confidential portions of this document have been redacted and have been separately filed with the commission. the omitted portions have been replaced with " [ * * * ] change management form 12 to statement of work 3 program : support. com, inc. ( “ vendor ” ), xfinity home remote support program sow # 3 ( “ sow 3 ” ) dated march 21, 2014 pcr no. : originator : joy park date : february 3, 2017 department : nco phone # : [ * * * ] title : vice president locations impacted : work at home locations requested implementation date : see below estimated hours : ( loe ) non - billable billing rate / hour : see sow fixed fee cost ( if applicable ) n / a type of change : expanding channel of support to chat through the xh mobile chat app scope of change : minor ( anything within current contract ) ( may require contract amendment ) must be reviewed by business and / or p & l owner reason for change : comcast and vendor agree that the purpose of this change management form ( “ cmf ” ) is to expand the channel of support to chat as set forth in more detail below. unless specifically provided in this cmf, all other terms of sow 3 remain unchanged. area ( s ) of change accounting / payroll network data processing resource planning general facilities quality assurance human resources telecom it / bi training operations recruiting other : xh mobile chat app support program : support. com, inc. ( “ vendor ” ), xfinity home remote support program sow # 3 ( “ sow 3 ” ) dated march 21, 2014 program : support. com, inc. ( “ vendor ” ), xfinity home remote support program sow # 3 ( “ sow 3 ” ) dated march 21, 2014 pcr no. : pcr no. : originator : joy park originator : joy park date : february 3, 2017 date : february 3, 2017 department : nco department : nco phone # : [ * * * ] phone # : [ * * * ] title : vice president title : vice president locations impacted : work at home locations locations impacted : work at home locations requested implementation date : see below requested implementation date : see below estimated hours : ( loe ) estimated hours : ( loe ) non -