exhibit 10. 13 contract # vhi20040126vr1 [ logo ] services agreement this services agreement, ( the “ agreement ” ) dated as of this 9th day of february, 2005 ( “ effective date ” ) is between third party verification, inc., a florida corporation ( “ 3pv ” ) and vonage holdings corporation, a delaware corporation and its successors and assigns ( collectively “ customer ” ). 1. 0 services 3pv shall provide customer with the following services ( “ services ” ) : a. eloa : third party verification, inc. ( 3pv ) shall provide electronic letter of authorization ( “ eloa ” ) / email confirmation services to customer call centers for all orders of products and services requiring authorization of account change from the customer. this service complies with all relevant laws and regulations and meets all federal communications commission ( “ fcc ” ) requirements and accommodates internet sales. 3pv will not be performing verification services on the eloa data received 3pv shall provide customer with the internet eloa form which includes all necessary data fields as well as the language for the legal acceptance of the eloa by the consumer. customer may modify this internet eloa form from time - to - time, and shall communicate any such modifications to 3pv ’ s account manager in writing. 3pv will diligently work to implement all such modifications in the eloa processes within the time frame requested by customer or within [ … * * * … ] days of such notice. in the event 3pv is unable to meet above time frame due to technical complexity, 3pv will provide customer with an explanation in writing why such schedule cannot be met and providing customer with a new date. if customer chooses to modify the internet eloa form, customer will indemnify and defend 3pv, the 3pv affiliates, and their respective directors, officers, agents and employees ( “ 3pv indemnitees ” ) from and against all claims, damages, losses, liabilities, costs, expenses and reasonable attorney ’ s fees arising out of a claim by a third party against a 3pv indemnitee for injury to persons ( including libel, slander or death ) or loss of or damage to tangible or intangible property to the extent resulting from any modification of the internet eloa form by customer under this agreement. b. martina 3pv shall provide third party verification services to customer