exhibit 10. 3 7. title and warranty title to and ownership of the licensed product, including all intellectual property rights shall at all time remains with the licensor. 7. 1 the licensed product is being supplied by licensor at the request of licensee. it is acknowledged and agreed by the parties that : ( a ) licensor does not have detailed knowledge or understanding of licensee's needs, obligations and business ; ( b ) licensor warrant and undertake that the licensed product is suitable for and will assist licensee in its operations. 8. supply of licensed product licensor will provide support and updated information of licensee relating to any product updates or improvements regarding any licensed products from licensor. the licensor will also provide the licensee with details and updates of its methods and techniques on a regular basis and / or when requested and will ensure that all of its services and techniques are available to licensee. 9. assignment the license granted hereunder and the licensed product may not be assigned, sub - licensed or otherwise transferred by the licensee unless approved in writing by licensor. 10. support licensor will offer reasonable levels of support to assist licensee and will makes its personnel available by email, phone or fax during normal working hours for feedback, problem solving or general questions to ensure that the licensed product is being used and promoted correctly. 16. arbitration any controversies or disputes arising out of or relating to this agreement shall be resolved by binding arbitration in according with the rules of the icc, at a venue selected by the party claiming injury ( plaintiff ). the parties shall select a mutually acceptable arbitrator knowledgeable about issues relating to the subject matter of this agreement. in the event the parties are unable to agree to such a selection, each party will select an arbitrator and the arbitrator shall in turn select a third arbitrator. all documents, materials and other information in the possession of each part shall be made available to the other party for review and copying no later than fourteen ( 14 ) days after the notice of arbitration is served. 17. severability neither shall be liable in damages to have the right to terminate this agreement for any delay or default in performing hereunder if such delay or default is caused by conditions beyond its control, including but not limited to acts of god, government restrictions ( including the denial or cancellation of any necessary license ), wars, insurrections and / or any