exhibit 10. 5 statement of work globalware esd hosting spss — globalware electronic software delivery hosting agreement statement of work page 1 of 12 exhibit 10. 5 statement of work globalware esd hosting spss — globalware electronic software delivery hosting agreement statement of work page 1 of 12 statement of work globalware esd hosting table of contents 1. terms and conditions 3 1. 1 duration of statement of work 3 1. 2 change control 3 1. 3 deviation 3 2. background / summary / overview 3 2. 1 business engagement 3 2. 2 quality assurance 3 3. definitions 4 4. scope of services 4 4. 1 support services 4 4. 2 training 4 4. 3 backup copies 4 4. 4 professional services 4 4. 5 account management 4 4. 6 reports, automated files & emails, tracking 4 5. assumptions, pre - requisites and dependencies 4 6. service level remedies 4 7. roles and responsibilities 4 7. 1 client team management role 4 7. 2 account management role 4 7. 3 meetings 4 7. 4 resources 4 8. pricing, commitment & invoicing 4 8. 1 invoicing 4 8. 2 electronic software delivery pricing 4 9. customer email notification and email domain use 4 10. acceptance 4 page 2 of 12 statement of work globalware esd hosting table of contents 1. terms and conditions 3 1. 1 duration of statement of work 3 1. 2 change control 3 1. 3 deviation 3 2. background / summary / overview 3 2. 1 business engagement 3 2. 2 quality assurance 3 3. definitions 4 4. scope of services 4 4. 1 support services 4 4. 2 training 4 4. 3 backup copies 4 4. 4 professional services 4 4. 5 account management 4 4. 6 reports, automated files & emails, tracking 4 5. assumptions, pre - requisites and dependencies 4 6. service level remedies 4 7. roles and responsibilities 4 7. 1 client team management role 4 7. 2 account management role 4 7. 3 meetings 4 7. 4 resources 4 8. pricing, commitment & invoicing 4 8. 1 invoicing 4 8. 2 electronic software delivery pricing 4 9. customer email notification and email domain use 4 10. acceptance 4 1. terms and conditions 1. 1 duration of statement of work 1. 2 change control 1. 3 deviation 2. background / summary / overview 2. 1 business engagement 2. 2 quality