Aer Lingus denied claims and said their provision of information to customers affected by operational disruption,  were 'fully compliant with all the relevant regulations' Andrew Haines, chief executive of the CAA, said: 'Airlines are well aware of the support they must provide when there is disruption and passengers have every right to be disappointed that a small number of airlines are not complying with the Court of Appeal rulings and continue to let people down in this way.
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