Air NZ's biggest mistake was not returning the 777 200 planes into service after COVID-19. This would have alleviated the poor-performing, poorly designed engines on their Boeing 787 and Airbus 320-321.
Luxon closed the Pratwitney engine service centre in Christchurch, and Foran has had to reopen it, find new staff, and re-employ those made redundant after paying large redundancy payments.