Dear Peeyush,

Following our recent conversation via your registered contact, we would like to clarify that our refund process strictly follows the airline's fare rules. Any refund facilitation depends on the airline's approval.

In your case, the airline has approved the refund to be issued in two parts. We have already processed the initial refund upon receiving it from the airline, and the remaining amount is being initiated from our end upon receiving it from them. Since the booking was made through HDFC concierge, they will soon notify you about the refund.

If you need any further assistance, please don’t hesitate to contact us. We appreciate your patience and understanding.