4e1da73d_igilance_System_at_SJ_Pharmaco__Scope
[Number] DS-002 [Title] Complaint processing [Scope] 
The scope of this SOP is the intake and appropriate management of product-related information received from any source (including call center, phone, fax, email etc.) The information received may involve product complaints, adverse events, medical inquiries or other subjects. This SOP begins with the receipt by the company of product related information and ends with the routing of the information to the appropriate parties either within the company or to a designee.
PV SOPs - Pharmacovigilance System at SJ Pharmaco
Scope