d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Wed, February 18, 2015 [Rating] Comment [Location] Richmond, BC [ISP Response/Comment] Sorry to hear you have some issue, could you pls pass your issue to our customer relation team jack.don@ciktel.com and we will look after your issue quickly. There is no company has no issue, if you have issue, we have to find out and solve it. Problem is problem we can not deny it but we have to sort it out for you. Our English call center has internet issue which affecting quality and we ordered dedicated fiber which is to be due by end of Feb and also upgrading our call center system. Currently we are supporting over 100,000 families using 7 languages and I would say over 90%-95$ customers are happy at least, otherwise I don't think customers will stay with a company if they are not satisfied. we are service company so service is very important, that is why customers are paying us. just like a family doctor, all people coming to see the doctor are almost 100% sick, but you can not say all people are sick. Anyway, if you have issue, we would be happy to assist you to solve it. Don't worry. Jordan CEO. [Comment] 
Fact: Even though my plan includes unlimited upload/download and I am not a heavy user, you throttle my internet constantly. Fact: I don't want to call your customer service anymore. I have already called SO MANY TIMES because your service has SO MANY PROBLEMS. Also, your reps cannot speak English properly so I can't understand what they're saying. Fact: What is the significance of having 100,000 customers? How about you tell us how many SATISFIED customers you have. Practically every review you get on here and other websites is negative so I'm pretty sure the majority of your 100,000 customers are not satisfied.
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