b673d4d4_Binding_Decisions___EWON__Abstract
[No.] 15 [Date] Jul 05 [View full report] PDF [Abstract] 
Complaint: This determination relates to a claim for compensation for repair costs to a television and the cost of renting a replacement television for twelve months. Outcome: Under the provision of Clause 6 of the Constitution of the Energy & Water Ombudsman NSW scheme I therefore determine that the company should pay the sum of $350.00 to Mr J and Ms M as full settlement of their claim. This amount consists of the quoted estimated repair costs for the damaged television plus a small customer service payment acknowledging the delay that has occurred in resolving their complaint.
Binding Decisions - EWON
Abstract