ef2b3a99_With_The_New___Forrester_Blogs__Commentary
[Out with the old . . .] On-premises deployments [. . . and in with the new] Cloud deployments, or better yet, agile deployments that can be easily migrated between on-premises and cloud [Commentary] 
Why should you be responsible for the maintenance of vendor software?
Customer Service: Out With The Old . . . And In With The New | Forrester Blogs
Commentary