3e7daceb_Serena_Software____Breakouts__Track
[Session] 102 [Title] Orchestrating Service and Software Delivery at Accident Fund [Abstract] Accident Fund Holdings, Inc., a leading workers compensation insurance company in business for over 100 years, has grown in the last 15 years from a Michigan-only company to a national corporation operating in 48 states with four operating units. With that growth has come challenges of supporting increasingly numerous and complex systems. Learn how AFHI implemented SBM, PPM, and SSM to improve demand management, workflow, compliance, and quality by orchestrating their service and software delivery processes from start to finish. Tracy Wiseman of AFHI and Jerry Gergel of Serena will review the solution implemented so far and share lessons learned, continuing challenges, and future plans. [Speaker] Tracy Wiseman [Company] Accident Fund [Product] Serena Business Manager [Level] All [Track] 
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I n d u s t r y T r e n d s & H o t T o p i c s + R e l e a s e M a n a g e m e n t
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Serena Software :: Breakouts
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