e278d670_ess__Triage___Bereano_Partners__What_No_One_Tells_You
[Workflow Attribute] If then, scenarios (falls) [Attribute Details] Workflows will have multiple decision points which help to guide the teams on who does what. Include “If then” statements that help individuals to self-guide. [What No One Tells You] 
Jason Falls recommends: ”When you’re building out triage and work flow it’s like building out the workflow for customer service call centers — you have to anticipate every scenario. What do we say for a product recall? What do we say if an executive is arrested?”
Breakdown: Social Media Workflow, Process, Triage | Bereano Partners
What No One Tells You