3e7daceb_Serena_Software____Breakouts__Track
[Session] 412 [Title] Case Study: Using Serena Service Manager in The Cloud [Abstract] Learn how the University of Nebraska at Omaha implemented and rolled out Serena Service Manager to support over 18,000 students, faculty, and staff. See how you can leverage Serena's on-demand offering to reduce costs and free up resources. Best practices around administering a SaaS-based ITSM solution - e.g., how to integrate directory information, manage user accounts, configure hybrid single sign-on, move configuration changes and data between namespaces, and manage upgrades - will be discussed. [Speaker] Andrew Buker [Company] University of Nebraska at Omaha [Product] Serena Service Manager [Level] All [Track] 
SBM
D e v e l o p m e n t
I n d u s t r y T r e n d s & H o t T o p i c s
I n d u s t r y T r e n d s & H o t T o p i c s + R e l e a s e M a n a g e m e n t
M a i n f r a m e
R e l e a s e M a n a g e m e n t
R e l e a s e m a n a g e m e n t
S B M
Serena Software :: Breakouts
Track