c16618f5__Columbia___Annual_Report_2012__Authority
[Committee/Advisory Group Name] Complaints Committee [Responsibilities] may determine the number of times it must meet during the Council year and will report the disposition of complaint files to the Council; to review all complaint files referred to it; to ensure that complaints against licensees that may involve criminal conduct are forwarded to the Office of the Superintendent of Real Estate; to order hearings where a licensee commits professional misconduct or conduct unbecoming a licensee, pursuant to section 35 of the Real Estate Services Act; or may not be suitable for licensing, pursuant to section 10 of the Real Estate Services Act; to issue letters of warning for minor or technical contraventions of the Real Estate Services Act in which there has been no harm to consumers; to dismiss complaints where there is no evidence of a contravention of the Real Estate Services Act and to provide sufficient reasons to the complainant; where appropriate, may also direct the Council staff to issue a letter of dismissal with advisement to a licensee with suggestions for improved business practices; when requested by staff, to review charges on their assigned files for which hearings have been ordered; to research and report on any miscellaneous topics referred by the Council. [Authority] 
The purpose of the Committee is to review complaint files referred to it by the Council staff. The Committee will decide whether the complaint file should be referred to a hearing, a letter of warning issued, or dismissed.
Real Estate Council of British Columbia – Annual Report 2012
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