d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Tue, January 14, 2014 [Rating] 0 [Location] Toronto, ON [ISP Response/Comment] here is our testing result from the DSLAM card, your speed at the modem is 17.980M and our tech tried to call you at 7:47pm to verify if the line is the correct but not able to reach you. What we need next step is to very if line we tested matching your actually line, then decide if should change line or not. Test Date time - 2014-01-14 19:32:00 Line Operational Status - 416-360-7519 Line Status: In Service UpTime: 377880 Line Profile Name: al1_d17984-5056_u800-256 Last State Change: 01/10 10:32:02 Operational Status Speed (Kbs) Relative Capacity Occupation (%) Noise Margin (0..31 dB) Signal Power (0..20 dBm) Attenuation (0..60 dB) Block count UpStream 824 95.00 6.00 12.00 2.00 1382357 DownStream 17980 67.00 20.00 10.00 23.00 37473908 ----------------------- 1/14/2014 7:47:46 PM Xa_Ccs_Yomi.Y Xa_Ccs_Yomi.Y if cx call in,plz test GAS did right,and test mapping. 1/14/2014 7:47:04 PM Xa_Ccs_Yomi.Y Xa_Ccs_Yomi.Y called 1-647-6075987,she said not in home,plz call5195758112,called 5195758112 sometimes,na. ---------------------- one of tech called you already and identified mapping wrong and should be fixed around 48 hours: I already checked with cx,it's mapping wrong issue,already open to bell,will fix on this Friday PM. Rison [Comment] 
I'm replying to the previous comment from Jordan,CEO. Our ticket No is: 2488850. We are really frustrate right now,please do help us to fix the problem like you said within 48 hours.
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