cb081686_wards_Program___SQM_Group_Inc___How_it_is_Judged
[Award Name] 10. Customer Representative Top 10 World Class Improvement [Definition] Top 10 customer representatives that have a 10% or greater annual world class metric improvement from the previous year receive a world class medallion and a plaque award acknowledging accomplishment. [How it is Judged] 
SQM’s world class criteria are based on the definition section for award #5, World Class Certification. Surveying must have been conducted for a minimum of 3 consecutive months during the Award year from January 1, 2015 to December 31, 2015. The CSR nominee submission to SQM must be based on a CSR customer service improvement story and should be chosen by senior management and then submitted to SQM. The customer service improvement stories are the basis on which the SQM management team will judge the CSR World Class Improvement finalists. A minimum sample size of 25 attributed customer telephone surveys taken from a random selection of calls that reflects your actual call type volume for both current and past year.
SQM’s Awards Program | SQM Group Inc.
How it is Judged