d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Tue, September 02, 2014 [Rating] -1 [Service] cable [Location] Waterloo, ON [ISP Response/Comment] Dear friend: actually there is a misunderstand, due to we have too many different kind of TV boxes, actually for local TV box, when you cancel the local TV, you can keep using the local TV box for Chinese TV, you can do either way: 1) no need to do anything just enter the Chinese TV from the local TV interface 2) upgrade the firmware to Chinese version but the same box. if you have any question which customer service can not help you, please contact our customer relation manager Jack.don@ciktel.com, I'm sure your issue will be solved. You will be proud of our customer service policy. Jordan CEO. [Comment] 
I have been with CIK for about 2 years. I started with a bundle service (cable network, IP TV, IP Phone) with one year prepaid to receive the then time promotion $49.99 per month plus free initial hardware boxes and free future hardware upgrade commitment. I subscribed additional local TV program with additional $20 per month and was told I could cancel anytime. Today when I called them to cancel, I was told if I cancel the local TV but want to keep the free Chinese TV program, I have to pay from my own pocket $129 for a new TV box due to the system upgrading at the end of 2013. As an ordinary customer, I do not know much technical details. What is in my mind is CIK'S commitment for free hardware upgrade and no one provided me a head up or a general notification for the impact of CIK system upgrade. I am not satisfied with the current situation I am in. If CIK is not preparing or unable to keep their commitment, they should, at least, let their existing customers know so they will have a choice.
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