d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Wed, July 16, 2014 [Rating] 1 [Location] richmond, BC [ISP Response/Comment] Thank you very much for the support. We will keep improving the training for our people and planned to deploy 18 local customer support centers in national wide. We have deployed 2 in Vancouver and 1 in Toronto in past 4 months. Jordan [Comment] 
Ok it was a rough start but your staff was super helpful. so my parents have your service for about 1 year now, and recently i have decided to switch over as well. same with everyone I was skeptical about the product and service, but was attracted by the pricing. SO i ported my number over to CIK and waited patiently for the schedule installation. When it was done i was not informed until i called and told by the staff that the service has been activated and ready to use. Didnt know i was suppose to hook up all the device myself, and i ddint know how. Called and ask for help, but the call center was not making sense. So i went over to the richmond office behind staples and no.3 road. The staff was helpful and went through all the connections with me, which actually wasn't hard. so i went home and tried it, and recieved a call from the tech guys asking me if everything connected ok. it was a bit of a hassle to start with, but i am pleased with my internet! we need more of you to compete with the expensive provides in BC!
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