d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Sun, March 02, 2014 [Rating] -1 [Location] Mark ham, ON [ISP Response/Comment] Dear Friend: Could you pls send your ticket number to our customer relation department jack.don@ciktel.com to look at your issue? The phone is built-in in our 3 IN 1 device, there is no reason it would only work a while then stop working, as it is a 3 IN 1 device, so as long as your internet working, phone should be working. If the voice quality of the phone is bad, it must be related to huge internet usage, but we would give you advice. When you select prepay 1 year plan, it is contract and we gave you some discount and also even for your contract, we have 30 days warranty. so pls send your ticket number to jack.don@ciktel.com. we will get senior tech to analyze your issue quickly. Jordan CEO [Comment] 
This ISP is horrible. I signed up for the phone + 15mb FTTN + tv bundle. The monthly cost is 39.99, but I chose to prepay for one year. This is a big mistake. My service was activated on feb 1st. For the next 3 days, the phone service was not working completely. Every time I called the customer service, my phone would work for the next little while. I also have the pay as you go long distance. That doesn't work either!! Again, if I call the customer service and complain, it will work for the next little while. Local phone voice quality is horrible. TV service is always buffering. Internet that was supposed to be at 15MB is really 6MB on average. Folks, do not get that 39.99 DSL bundle plan that's advertised on their website now. I am feeling the pain right now. The worst thing is the rep told me I can't even cancel because I prepaid. Everything people said on this forum is true. The phone voice quality is horrible. It will only work as it should if you call their customer service and complain. Even after thAt, your service will work for the next 2 days if you are lucky.
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