9a4d552c_ion_Online_Tutoring___UBC_Wiki__Strategies
[Reality] Communication is everything. [Strategies] 
If it is your first time using a particular tool - let students know that you are learning too. Take time to orient students to new environments. Pause often for questions or have a buddy keep track of chat when you are "teaching" a concept. Review "netiquette" guidelines and remember to instill confidence by being clear that you can or can't help someone with their specific questions.
Documentation:Online Tutoring - UBC Wiki
Strategies