3e7daceb_Serena_Software____Breakouts__Track
[Session] 403 [Title] Leveraging Serena Service Manager to Run our Service Desk Outsourcing Business [Abstract] As a global IT Service Desk Outsourcing provider, ABS Associates will discuss how we have leverage Serena Service Manager (SSM) as a key component of our Service Desk and overall IT Service Management strategy. We will discuss our initial evaluation criteria for selecting SSM, our deployment process and strategy, as well as the unique ways we leverage SSM to run our business and benefit our clients. [Speaker] Stefan Schurman [Company] ABS Associates [Product] Serena Business Manager [Level] Beginner [Track] 
SBM
D e v e l o p m e n t
I n d u s t r y T r e n d s & H o t T o p i c s
I n d u s t r y T r e n d s & H o t T o p i c s + R e l e a s e M a n a g e m e n t
M a i n f r a m e
R e l e a s e M a n a g e m e n t
R e l e a s e m a n a g e m e n t
S B M
Serena Software :: Breakouts
Track