76dafc0b_CareFirst_BlueCross_BlueShield__2013_QI_Program_Goals
[Evaluation] To meet the language needs of members, CareFirst offers the AT&T Language Line at no cost to members and providers. CareFirst also provides an online site in Spanish and produces educational materials, brochures and mailings in Spanish. CareFirst’s Disease Management and Wellness programs offer printed educational materials in English and Spanish. In addition, multi‐lingual nurses are employed in our call centers. Our Health Risk Assessment is available in Spanish for online and printed formats. CareFirst donated funds to reduce or eliminate racial disparities and to improve the quality and safety of care in the communities we serve. Through CareFirst Commitment, CareFirst has formed partnerships with community groups to address infant mortality in the District of Columbia, Maryland and Northern Virginia. CareFirst also provides care coordination and PCMH services to safety net clinics in those areas. Local Care Coordinators (LCCs), assigned to PCMH practices, live in their specific region and are familiar with the health care systems in that area, allowing them to tailor care to the population they serve. [2013 QI Program Goals] 
Assess the cultural, ethnic and language needs of our members and consider such diversity when analyzing data and implementing interventions to reduce health care disparities.
Quality Improvement Program | CareFirst BlueCross BlueShield
2013 QI Program Goals