d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Mon, July 07, 2014 [Rating] -1 [Location] TOR [ISP Response/Comment] Sorry about this, We have over 100 new activation with Bell FTTN everything, there might have different installation for about 5-10 customers, but we are trying our best to help our customers as possible. Per bell policy, if new installation visit is missed, the portal will allow us to book another visit time after 5 business days, however we can escalate to Bell to get it rescheduled at the earliest day if the issue is due to Bell tech. So please send your ticket number or order number to Jack don at our customer relation department, jack.don@ciktel.com and we will help you to look at the issue right now. I apologize for the inconvenience caused. Jordan CEO [Comment] 
Caveat emptor!!! Price is cheap -- for a reason -- at least to me. Customer service - below bare minimum. Order dry-loop DSL internet service FTTN15/1 plan at sale price $29.99 per mth (for first twice mth). I thought I got a good bargain. How wrong I was!!! Ordered service, arranged installation date. But the modem didn't Not arrive before Bell's visit. So when the installation was finished, I had no idea if it was working or not. Plugged in the modem and connected the phone line etc, just flashing light (i.e. no DEL service). Called CIK technical support, my call was dropped repeatedly. Sigh. Spent next two days dealing with this non-existent technical 'support'. I was asked to bring the modem in for them to check. I spent a total of two-and-a-half hours for this visit, they found my modem worked fine but forgot to give me back the power converter. So another trip the next day to their HQ. I also reminded the customer rep to note in their file that my internet had not worked yet. ( :( Before I went, I tried to give them a call to confirm to no avail.) I was told they will schedule another visit from Bell. Spent endless hours on internet chat (and phone) trying to see the day of visit but this internet chat service is totally useless. The best they could say was the technical support would call me later. What a waste! Why can't the internet chat connect with 'real' customer service or technical support, instead of just wasting customers' time. Then my internet worked. Got a bill from CIK that covering the period when the DSL was not working. Another call to them. The rep told me in fact they are charging me the month of July, though my one month of 'free' service would start from the date of installation, i.e. including those days when I got absolutely NO internet service. SERIOUSLY? Is This A JOKE???
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