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[State Entity Name] Revenue Department [Description of Work] Website Usability The Minnesota Department of Revenue (DOR) is in the process of redesigning its external website to improve navigation and functionality. The agency wishes to conduct two rounds of formative usability testing at key stages of design and development of the new site, and possibly a third round of validation testing before the new site is deployed. DOR has identified four main user groups which will serve as the basis for the test participants used for each round of testing. The groups identified by DOR are: businesses taxpayers, individual taxpayers, tax professionals and public officials (includes local/state officials and county assessors). The department needs to gather quantitative and qualitative data from representative end users to evaluate the ease of use and usefulness of the site. For example, we want to track and record the testers success rate with assigned tasks, navigation paths and errors, time on tasks, and ratings of different aspects of the user interface. [Deadline for Vendor Response] 10/14/2010 [Publication Date] 10/7/2010 [Document links] 
Statement of Work
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