e04dfd73_UKAIS_2003__Abstracts__Title
[ID#] 84 [Author(s)] Dzenana Donko [Abstract] This paper focuses on a particular aspect and modeling of the normatively regulated activities. These activities are characterized by precise objective or purpose, participation of actors as role-holders, and norms and rules that govern the performance of these activities. They are typically found in insurance companies, banks, courts and public administration. In order to perform normatively regulated activities efficiently and effectively, actors need proper information and documents, but also have to act in accordance to relevant norms and rules. The performance of activities in accordance with norms and rules makes them normatively or legally correct and vice versa. Therefore, computerized support for this class of activities should include, besides information processing and dissemination, also support for taking actions in accord with applicable norms and rules. The main goals of the software system in support of normatively regulated activities are increased efficiency and effectiveness, but also increased consistency in interpretation and application of norms and rules, and thus increased legitimacy of their performance. Aspects of the normatively regulated organizational activities and approach to make model of normatively regulated activities, what is foundation for building software systems to support their performance, are also described in this paper. The formal model is illustrated by an example of claim processing in an insurance company. [Title] 
Aspects and Modelling Normatively Regulated Activities.
UKAIS 2003: Abstracts
Title