d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Sun, July 19, 2015 [Rating] 0 [Service] cable [Location] North Vancouver, BC [ISP Response/Comment] sorry to hear you have issue. Not sure what exactly DNS issue you have now with the CCM2000A wireless modem. We also have another wired modem to switch for you if you need. you can send you trouble ticket to Jack.don@ciktel.com and we will investigate for you and decide quick solution. Please be aware recently there is about 8-10 days delay in switch modem with Shaw network now. But we should be able to provide your solution within 24 hours. Thank you very much for using our service. Jordan CEO [Comment] 
I have been with CIK for almost a year now and most of the time the gateway I bought from them which is the Coship CCM2000A works fine and required a hard reboot once in a while. But now I have been experiencing DNS server problems for almost a month and counting. the issues started in June and it is still ongoing. Contacting the Tech support is painful, since all they say is to wait and since they are using Shaw lines, they have to deal with Shaw. I wanted to post a positive review after a year, but it seems I just lucked out for a while.
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