a55c4f11_ervices___Fort_Systems_Support__Features
[Standard Support] A technical support engineer will respond to all Severity 1 requests within 12 hours. All Severity 1 requests received outside of the Hours of Coverage will be responded to on the next business day. We process the requests in the order of their severity. [Platinum Support] A technical support engineer will respond to all Severity 1 requests within 6 hours or better. We process all requests as quickly as possible in the order of their severity. [Features] 
Request Response Time
Anti-Spam and Anti-Virus Protection Support Services – Fort Systems Support
Features