cb081686_wards_Program___SQM_Group_Inc___How_it_is_Judged
[Award Name] 8. Supervisor of the Year and Top 5 Finalists [Definition] To be eligible a supervisor has to be world class certified (see the definition for award #6). Supervisor of the Year will receive a world class medallion, a plaque award to display on their desk and $1000 cash! Supervisor top 5 finalists will receive a world class medallion and a plaque award to display on their desk. [How it is Judged] 
Organizations can submit an unlimited number of nominations for the Supervisor of the Year award and top 5 finalist awards as long as the supervisor is certified as world class. The supervisor nominee submission to SQM must be based on a customer experience story from their CSRs on how the supervisor helped them improve their call resolution or Csat performance and then submitted to SQM. The customer stories are the basis on which the SQM management team will judge the Supervisor of the Year and top 5 finalists. All supervisor finalists will be announced before the SQM conference. Supervisor of the Year will be announced at the SQM Call Center Industry Conference.
SQM’s Awards Program | SQM Group Inc.
How it is Judged