d6b2c06e_useums_And_Networked_Audiences__STMC_Membership_Facebook_Group
[Dimension] Customer Experience [Description] Redesign customer interactions across all touch points and all moments of contact.
Another way to stay in touch with the museum. Allow Members to share their experiences, to feel they are more a part of the institution.
Archives & Museum Informatics: Museums and the Web 2008: Paper: Dawson, B., et al., Social Presence: New Value For Museums And Networked Audiences
CSTMC Membership Facebook Group