dcc1dc9b_ers_Guide___Acquia_Help_Center__Description
[Ticket Type] Drupal Application Support [Ticket Allowance] Certain subscriptions have an allowance of Drupal Application Support tickets that can be submitted over the term of the applicable order. Acquia allows Clients to purchase additional ticket packs. [Description] 
Diagnostic support of the Client’s Drupal applications
Support Users Guide | Acquia Help Center
Description