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[Year] 2000 [Description] "Britain's 999 call system was thrown into chaos last week when problems at the London Ambulance Service caused a knock-on effect around the country, At the height of the difficulties last weekend, staff at London Ambulance took more than 20 minutes to answer calls compared with the usual five seconds. As a result, delays cascaded through the system as BT operators attempting to get through to London were left on hold and unable to deal with new incoming emergency calls from all over the country. According to insiders, callers trying to reach their local police headquarters, fire service or ambulance service were unable to get through to the operators for significant periods. The London Ambulance Service admitted last week that there had been long delays on Saturday - the longest for 20 minutes. The service said it was still experiencing serious problems, with delays of up to nine minutes in answering calls in the early hours of last week morning. The problems have coincided with the introduction of a new computer system at London's Central Ambulance Control. " [References] Daily Telegraph Dec 3, 2000 [Name] 
Ambulance computers blamed for 999 chaos
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