1ba9f863_2013__Museums_and_the_Web_2013__Project_Phase
Lengthy snagging or requests for non-scoped minor changes occupy project time or incur extra support costs [Possible Tactical Approaches] Categorize snags into show-stopping, post-launch fixes and known issues that won’t be fixed Consider Phase 2 for encapsulating bigger problems [Project Phase] 
Signing off the new service or process (formally defining it as business as usual)
Tactics and Decision Making for Successful Museum Digital Projects | MW2013: Museums and the Web 2013
Project Phase