d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Mon, July 20, 2015 [Rating] -1 [Service] cable [Location] Richmond Hill, ON [ISP Response/Comment] Sorry about this. Could you pls just send your account information to our customer relation jack.don@ciktel.com, we will investigate for what happened and waive the late payment charge for you. Actually I think our customer service is pretty good, usually in such case if customer said payment has been made, we will first activate customer service then verify payment and even there is late payment fee, we always waive for first time. So please contact our customer relation tomorrow and we will fix for you. Thank you for using our service. Jordan CEO [Comment] 
I'm very unhappy with CIK customer service. On 9/11/2014 I prepaid CIK $756.90 for 1 year of 30M unlimited Internet service with home phone and IPTV as bundle for free, Next day 9/12/2014, I decided to upgrade to 60M and paid CIK 135.60 for the difference. Everything works fine but on the 10 months, I received late payment of 29.42 notice from CIK. Although I've called customer service twice and asked for the explanation of late payment but every time they told me to wait, the phone line was dropped. I wrote to CIK twice and got email from customer care on 7/10/2015 as follow "Plz be advised that you paid us enough money. It may be the system bug. Plz kindly wait for our reply, we will confirm it ASAP.". To my big surprise, I've received a final notice today and CIK cutoff my Home phone service. When I escalate to customer service again, they refuse to resume my home phone service until account department verify all payments again. It's been two weeks with CIK customer service, I think I have no choice but bring my case to Consumer Council for complain.
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