e278d670_ess__Triage___Bereano_Partners__What_No_One_Tells_You
[Workflow Attribute] Followup [Attribute Details] Some brands fail to followup with customers after a break has been resolved, or after a customers has recently purchased a product. Have a clear process to followup. [What No One Tells You] 
It’s ok to ask customers who have had product woes fixed in social channels to update their posts, so others will see this person has had an issue resolved or not. Be savvy by first asking their satisfaction, then request them to followup.
Breakdown: Social Media Workflow, Process, Triage | Bereano Partners
What No One Tells You