e501829f_Faculty_Staff_HelpDesk__Types_of_Issues_that_Qualify
[Priority] 2 - Major [Meaning] Any issue that affects department-wide systems or prevents department-wide business from being conducted. [Attempted Resolution Time] 1-4 Hours [Types of Issues that Qualify] 
Network Switch Offline Department Server Offline
Faculty/Staff HelpDesk
Types of Issues that Qualify