d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Wed, January 28, 2015 [Rating] Comment [Service] cable [Location] richmond hill, ON [ISP Response/Comment] sorry to hear you left us but I don't think you would love other ISPs forever. The reason more and more customers selecting us is because we never raised our price since 2003. You are affected by the speed as recently we are testing some new things restricting heavy users which is hurting us. We provide unlimited internet with cheapest price in the market but we don't welcome extremely heavy users which is affecting all other customers. Even those heavy users against us in many forum, we don't care much as long as we can serve 99.5% of Canadian that is fine. No company can make 100% of customers happy, we can not do either. So just wish you have good luck with Rogers -:). Jordan CEO. [Comment] 
I had recently dropped CIK Telecom for couple of reasons. I am currently on rogers with a cheaper plan, not as fast advertised buy definitely faster overall. 1) constant drops in the internet. If you read some of the comments, it does describe the problem. If you're advertising a certain speed, keep it that way, I don't want it so that when I need it, I can't use it. 0.5 megabits per second is absurd, especially when its less consistent than dial up. 2) Called numerous number of times and was told they'd do something about it... nothing much happened. switching to rogers (only other service provider) I was offered 25Mbs down and 10 Mbs up and for those who don't understand megabits, thats 3 megabyte down and 1.2 megabyte up, which is decent but was barely given that. Best I've seen was around a 15Mbs (15 megabit/2megabyte) down and 4 Mbs up. That is if im lucky... Now I'm currently using hybrid fibre 30, which costs 20 dollars more, but no disconnect issues, no speed issues and no more tethering my phone's data to access work's servers. Trade off? 20 dollars more for stable internet that works. I'd say thats pretty good. oh and 1 more thing to add, 100,000 customers is only .8% of canadian households (12 400 000) not a significant number
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