e22d3241__CRITERIA___INDIVIDUALS___CSIA__2
[0] Customer Service Leader of the Year [1] The Customer Service Leader is the backbone of the company. They are in the trenches dealing with staff and customer issues. Often called a Team Leader or Team Manager they are a vital leadership level. It is them who turn plans and visions into reality. [3] The Customer Service Leader makes the most of the resources they have and is great at marshalling limited resources. The Customer Service Leader has a great track record of achieving internal measures and financial KRAs. Where appropriate, the team is meeting or exceeding its sales or revenue targets. [4] The Customer Service Leader is pretty obsessed with operational performance and has their finger on all the performance stats, staff performance and the everyday detail that builds operational excellence They look for better ways of doing things and often drive changes in how things are done. The Customer Service Leader is well respected by staff, peers and management. [5] The Customer Service Leader ensures that staff have the skills they need to do the job. They know who needs help and who is in need of some instruction. They cover the hygiene factors and are good at greeting help for their team.. The Customer Service Leader ensures the quality of staff development plans and makes sure that they are delivered. Their team are encouraged to enjoy their work and have fun, to take risks, try new things and learn by experience. [2] 
The Customer Service leader clearly understands the organisations service vision and they are able to communicate this effectively to their team. The Customer Service Leader is a service “natural” and is a great role model for their team. The Customer Service leader leads from the front and deals beautifully with customers. They are happy to take on the tough situations and show how things should be done.
JUDGING CRITERIA – INDIVIDUALS | CSIA
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