82ad790e_and_Merchant_Services_Glossary__Definition
[Term] Media Retrieval Requests [Definition] 
Media retrieval is the process of obtaining paper documents from a centralized location. You can obtain two types of media retrieval requests: 1) requests for sales record from cardholders and 2) requests for documentation in defense of the chargeback from card issuers. You must fulfill media retrieval requests within 12 days of receipt. If you fulfill media retrieval requests after 12 days of receipt, the status is fulfilled late. If you cannot fulfill the media retrieval requests, the status is expired.
Credit Card Processing and Merchant Services Glossary
Definition