d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Tue, July 01, 2014 [Rating] Comment [Location] Coquitlam, BC [ISP Response/Comment] Dear Customer: Sorry about this. Actually let me explain to you as service company, our cost for HR and everything increasing every year, that is why all internet and phone companies increasing price every year. For CIK, usually our first year price is below our cost to attract customer signup, and 2nd year price is a little bit higher and usually we do not increase price for 3rd year. For your case, if you are committed 2nd year price is the same, (we might offer such promotion for 1&2 year same price or it is same price), if you are in such promotion, it will be showing on the order with plan detail and shipped to you with the hardware. you can look at the order paper to check what is your 2nd year price. If you have any question/concern, please contact our customer relation Senior manager Jack Don Jack.don@ciktel.com and he will review your case immediately. Thank you very for using our service. Jordan CEO [Comment] 
I signed up for CIK service October 2013 for their deal of a bundle service at $39.99. When I first called their Customer Service Agent and I was assured the deal's price was guaranteed for life as long as I pay for a whole year before then end of October. I signed up for it paid $600+. Service set up by Shaw technician. Set up was a bit hiccup but I had similar experience with Telus and Shaw before. And imagine it was harder to coordinate with other ISP staff. Service was in general good UNTIL I TOLD THEM I WILL MOVE TO A NEW ADDRESS. I was told by different CS staff the price will go up to $49.99 because of different reasons: cost is up for CIK, my deal was only for one year as a promotion, it it CIK policy, etc.. I told them CIK charged me for moving I didn't complain because I KNEW this fee before and I am OK with it. BUT PRICE GO UP AFTER MOVING WAS NEVER COMMUNICATED TO ME BEFORE!!! I just want to get what I was promised for by CIK. Make sure you record conversations with CS staff if you are interested in their service. I wouldn't call CIK a liar but think it is humiliating to try to grab money out of your customer base not by improving service level but by simply bluntly breaking contract.
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