d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Mon, January 05, 2015 [Rating] -1 [Service] dsl [Location] Etobicoke, ON [ISP Response/Comment] Sorry to hear you have some issue. First I assume you are one of our real customers. Actually your comment here is one of the worst comment. If we are the worst ISP in Canada, how can we get over 100,000 customers in Canada now? how can we grow 2500% in past 5 years. We are always trying our best to help customers and we do help real customers and we don't like fight or attack each other. If you really have issue or suggestion, you can contact our customer relation jack.don@ciktel.com and we will consider customer suggestion and advice. If you do not like our service, just not use our service, that is fine. There is no company in the world is perfect, CIK started from 2 people in 2003 and now have around 400 employees with over 100,000 customers. we are the 3rd largest independent ISPs in Canada and largest internet coverage in Canada. We are keeping improving our management/product/service as much as possible. We are proud of us as a great Canadian ISP. Those are the fact. Jordan CEO. [Comment] 
Hi Everyone, This is the worst ISP I have ever dealt with, VERY... VERY... Very (Continuing) Bad ISP in Canada. First start off with CIK's so called referrals promos / promotions which they advertise on their website. Then there is a MANDATORY Credit Card or Pre authorized card payment method which you have to provide, doesn't matter if you have received the service which you are paying for or already paid for. Customer Service should be very friendly and comfortable but with regards to CIK, Customer has to be friendly or else your call will keep dropping and never get to the customer service department, and same goes with the Technical Support. If someone from Consumer Protection Law is reading this, please read above that how Government of Canada had got rid of pre-authorization of the accounts for GYMS and Health Clubs, but they forgot about the ISPs. Its is time to act now and do something before Department's desks and mailboxes are full of complaints. Thank you, A responsible Citizen
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