608d8c00_rael_Deaconess_Hospital_Milton__DESCRIPTION
[DEPARTMENT] EXPERIENCE & ORGANIZATIONAL DEVELOPMENT [POSITION TITLE] Patient Relations Manager [HOURS] PT/FT [DESCRIPTION] 
32-40 hour week position for an experienced Patient Relation Manager who will implement, coordinate and participate in a variety of patient and family relations activities and efforts to support patient’s rights and provide advocacy assistance with clinical, educational or administrative issues and services. Responsible and accountable to improve patient/family experience and support various patient experience initiatives. Serve as a liaison between patients and the organization’s administration, staff and physician to coordinate and investigate, review and facilitate resolution of patient complaints. Bachelors’ degree in healthcare, human services or related field required, Masters preferred. 5-7 years relevant experience in healthcare and at least two years’ experience in patient relations in an acute care hospital.
Employment » Beth Israel Deaconess Hospital-Milton
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