d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Sun, March 15, 2015 [Rating] Comment [Service] dsl [Location] toronto, ON [ISP Response/Comment] -:). Actually, many people they do not want to expose their personal information on the net to avoid legal issue or trouble. That is the freedom of internet, you can expose your idea free over internet, however as we have some many negative comments over internet, we conducted investigation about 1-2 years ago and we found out many of them are not real customers, they are faked. The reason customers they want to solve issue, fake customers they just complain or saying dirty words toward us. Therefore from that time we realized it is not worth of spending time on internet to response those fake comments, instead we should focus on improving our service/quality, that is why we set up our customer relation department to provide escalation to real customers who need help. And we found out it is very useful. Fake customers they would not contact our escalation team for sure, but real customers they would as they need help to solve issue -:). this is our way to protect our reputation. I would recommend any real customers after contact our customer relation and if issue not solved, can share the experience here and see if we are doing something wrong or not fair. Thanks for the explanation, anyway, I would suggest any real customers to contact our escalation team Jack.don@ciktel.com for issues if can not be solved by our 7x 24 support. Jordan CEO [Comment] 
oh dearest jordan, i am only providing a suggestion or comment as stated. i did not say they cancelled on march 2nd. I was referring march 2nd as their name as this comment doesnt provide any personal information. while trying to provide feedback to myself, maybe you should provide feedback to the customer still existing instead.
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