1697e8b6_a___Quality_assurance_criteria__Impact
[Criteria] 3.6 [Criteria details] There must be a documented complaints/grievance procedure which is disseminated during the induction process. This grievance procedure must have timescales attached and any decisions made must be recorded. [Examples of Evidence] Documented complaints/grievance procedure, procedure contained within induction materials [Impact] 
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SQA China - Quality assurance criteria
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