9464cfcd_nce___Tektronix_Communications__The_problem_it_solves
[Solution] CEM for Customer Care [Dimension] Subscriber [Products] touchpoint ProAction [The problem it solves] 
touchpoint™ helps Tier 1-3 customer care organizations reduce support costs and expedite issue resolution. ProAction enables proactive data analysis to help prevent customer issues from ever materializing. touchpoint™ now features Web usability enhancements with drill down Iris Session Analyzer, as well as call quality management (CQM) support for corporate accounts and cell radius of location visibility.
World’s first total Telecoms Intelligence Provider, Tektronix Communications, launches comprehensive set of solutions driving four dimensional assurance and intelligence | Tektronix Communications
The problem it solves