b673d4d4_Binding_Decisions___EWON__Abstract
[No.] 61,62 [Date] May 07 [View full report] No. 61 is available as an example [Abstract] 
Complaints: Various customers lodged claims for compensation to their electricity supplier for damage/loss. Outcome: These determinations are not related to the substance of the customers’ claim, but to a lack of customer service in the failure of the supplier to provide adequate information to enable proper investigation of the claim, resulting in unreasonable delay, inconvenience and frustration for the customer. Under the provision of Clause 6 of the Constitution of the Energy & Water Ombudsman NSW scheme I therefore determine that the supplier should make a customer service payment in each case as full settlement of the claims.
Binding Decisions - EWON
Abstract