d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Tue, March 24, 2015 [Rating] -1 [Location] Toronto, ON [ISP Response/Comment] Sorry to hear you had some issue, but from my understanding you have some high ping time, that usually related to end user side issue (huge downloading, equipment etc). usually in such case if we are not able to identify the issue after customer tried everything, we simply send a field support and issue solved quickly. As you mentioned our customer relation department did help you, but if you still some issue, why not contact jack.don@ciktel.com again if it is happening again. It is stable for 3 weeks then happen again. it doesn't make sense to me. Anyway, if you need us to investigate, you can send email to jack.don@ciktel.com and if you permit, we can post all investigation result here. Otherwise if you have cancelled our service, I'm not sure what else we can do for you. So I would suggest before any of customers if issue can not be solved over 24 hours, just contact our customer relation department, we will act as fast as we can. Because after cancellation, really I don't know what we can do to help you. Jordan CEO [Comment] 
I called the customer service number about a month ago to fix an issue I was having. I had some crazy ping problems for absolutely no reason. I caught one of these crazy ping lags and went to google to search for a wifi speed tester. I found out I was only receiving about 1.8Mbps download and 0.60Mbps upload. Once I reached customer service, an asian lady picked up. From my understanding, she didn't speak english fluently which is fine with me. I asked if they had anyone else who could speak english better since all she was telling me to do was to unplug and replug. She transfers the call. I wait about 5-10 mins without an answer so I hung up. The day after that I called again but this time it was a man. He however spoke english fluently but did not fix my issue. I explained to him over and over for 15 mins that unplugging and replugging my modem did not and will not fix my problem. He than had the audacity to say the problem was all on my end and CIK had nothing to do with it. Furious, I hung up. I than checked Canadian ISP for reviews and such at a local McDonalds. I was unable to access the internet at home. As I read through all these comments and reviews, I see the CEO Jordan advising to contact their customer relation Jack Don. Messaging Jack was horrid because I always had to go to a local place with free wifi to speak with Jack. But with a glimpse of hope that my wifi would work again, I did so and he did fix my problem by sending in a technician. No joke, he literally just fiddled with the modem but at the end of the day, the wifi was up and running. The Wifi remained well and stable for about 3 weeks or so but than the problem came back. Massive lag spikes in games, download speed and upload speed loss, youtube videos not rendering, I could go on for ages. I don't want to go through any of this anymore. I recently cancelled my services with CIK. To anyone reading this and wanting to use CIK as your ISP, please don't. Don't waste your time and your money with this company. It does not give the requested services that you would like. Customer service 0/10 Jack Don 8/10 (the only person who actually helped) CIK 1/10 (1 because of Jack and that's it)
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