265179d4_erminology_for_New_Programmers__Description
[Term] VoC [Description] 
Voice of the Customer – This is a term from SCRUM methodology, but I am about 20% unsure about this one; I believe 80% of the time to mean a proxy, a placeholder, for the real customer, the person who understands the business requirement and will of the customer. Because the true user is unavailable for some reason due to authority, culture or organisation, or even geo-location. Some people have amusing called this abbreviation, the Voice of Reason, especially when they do not enjoy working with the customer directly.
Peter Pilgrim :: Java Champion :: Enterprise Blog » Agile Software Developer Terminology for New Programmers
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