3e7daceb_Serena_Software____Breakouts__Track
[Session] 406 [Title] Case Study: Creating A New Face For SBM with Serena Request Center [Abstract] Do your users find themselves overwhelmed with all of your process applications within SBM? Implementing Serena Request Center helped Early Warning Services reduce the number of incorrect tickets open within their Service Desk and cut the time to resolve issues with a single entry point for ticket submissions. Join Tina Radcliff as she outlines best practices for implementing Request Center to improve the user experience with SBM. Topics discussed will include how to get started with creating a service catalog, configuring Request Center, showcasing SBM applications within Request Center, how to drive user adoption, and how measure and monitor success. [Speaker] Tina Radcliff [Company] Early Warning Services [Product] Serena Request Center [Level] Beginner [Track] 
SBM
D e v e l o p m e n t
I n d u s t r y T r e n d s & H o t T o p i c s
I n d u s t r y T r e n d s & H o t T o p i c s + R e l e a s e M a n a g e m e n t
M a i n f r a m e
R e l e a s e M a n a g e m e n t
R e l e a s e m a n a g e m e n t
S B M
Serena Software :: Breakouts
Track