cb081686_wards_Program___SQM_Group_Inc___How_it_is_Judged
[Award Name] 28. Highest Omni-Channel Csat Experience Award [Definition] This award recognizes the organization with the highest Omni-Channel overall customer satisfaction experience (top box) rating. Award winner receives an SQM trophy. [How it is Judged] 
Customer satisfaction is judged using a minimum sample size of 400 customer live telephone surveys taken from a random selection of customers who used 2 or more contact methods to resolve their inquiry or problem.
SQM’s Awards Program | SQM Group Inc.
How it is Judged