b673d4d4_Binding_Decisions___EWON__Abstract
[No.] 19 [Date] Sept 05 [View full report] PDF [Abstract] 
Complaint: The determination relates to a claim from a customer for compensation for the cost of repair to two damaged air conditioning units. Outcome: Under the provision of Clause 6 of the Constitution of the Energy & Water Ombudsman NSW scheme I therefore determine that the company should pay the sum of $2000 to Mr A as full settlement of his claim. The amount recognises that while the company failed to advise their customer of the need for protective action when they were well placed to do so, they do not bear full responsibility for this matter.
Binding Decisions - EWON
Abstract