e41131c4___Wayne_State_University_Blogs__Now
[Then] We used to wear multiple hats, switching projects and contexts all day long as support requests and quick turn-around items came in. [Now] 
Now we have two teams, the project team works on scheduled client work and the support team handles hundreds of support-related tasks per week. The teams switch up every month and everyone starts each day knowing what to expect and what they are going to work on.
Web Communications - Wayne State University Blogs
Now