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[Prediction] Mobile Application Use Extends Beyond Email to Business Applications [Score] 5 [Comments] 
SMBs significantly ramped up mobile business application use and plans in 2012, as evidenced by trending analysis from our annual SMB Mobile Solutions Studies. More SMBs are providing mobile business apps to employees in categories ranging from CRM to time management to expense reporting. In addition, adoption of external-facing (for customers, partners and suppliers) mobile apps and websites also rose considerably. For instance, SMB use of a mobile-friendly website is up 10% among small businesses and 23% among medium businesses.
Report Card: 2012 Top 10 SMB Technology Market Predictions | Sanjeev Aggarwal's Blog
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