ebb37bb9_D2L_Tickets__Issue
[Created] 09-Feb-2007 13:50 [Number] 729E521419 [Status] Closed [Issue] 
This may have to be a feature request but I thought it was possible to slow down D2L's chat screen refresh for usability purposes that might also help with the problem one of our faculty is having. She and Elizabeth of your company exchanged e-mails as follows (She is using the chat feature, not LiveRoom Express as identified; to many people, the tools are one and the same.): From: Phillips, Brenda [mailto:brenda.phillips@okstate.edu] Sent: Monday, February 05, 2007 3:30 PM To: Elizabeth Coelho Subject: RE: LiveRoom Express So if it is browser related or connection related how do we address that? I am having multiple student complaints, and I have personally found it almost impossible to stay focused in the chat and I have 5 years experience at doing this. It's very difficult. Thanks so much for your help. Brenda Phillips, Ph.D., Professor -------------------------------------------------------------------------------- From: Elizabeth Coelho [mailto:elizabeth.coelho@desire2learn.com] Sent: Mon 2/5/2007 2:17 PM To: Phillips, Brenda Subject: RE: LiveRoom Hi Brenda, I have heard back from our Support team. I've verified that the Chat tool is working as expected. The auto-refresh is not something that can be enabled/disabled as this is a major component to the Chat tool. For example, without the auto-refresh, users that left the chat room by simply closing their browser (not using the Exit Chat button) would be listed in the participants list until the chat session completed. I've also verified that the auto-refresh interval is correct, which is approximately 5 times a minute (every 12 seconds). The issue that their screen goes blank, pauses, or reloads appears to be either a) browser related, or b) connection related. Thanks, Elizabeth Coelho Trainer Desire2Learn Inc 1-519-772-0325 x392 elizabeth.coelho@Desire2Learn.com -------------------------------------------------------------------------------- From: Phillips, Brenda [mailto:brenda.phillips@okstate.edu] Sent: Thursday, February 01, 2007 1:08 PM To: Elizabeth Coelho Subject: RE: LiveRoom Express Hi Liz Have you found a solution to the constant refreshing in the chat room? We are having nonstop student complaints about this. The screen will go blank, pause, reload and it is very difficult to follow the conversation at all. Thank you. Brenda Phillips, Ph.D., Professor Center for the Study of Disasters & Extreme Events Fire & Emergency Management Program Department of Political Science Oklahoma State University 536 Math Sciences Building Stillwater OK 74078 USA (405) 744-5298 Fax (405) 744-6534 brenda.phillips@okstate.edu -------------------------------------------------------------------------------- From: Elizabeth Coelho [mailto:elizabeth.coelho@desire2learn.com] Sent: Tue 1/23/2007 12:10 PM To: Phillips, Brenda Subject: FW: LiveRoom Hi Brenda, This is Liz from Desire2Learn. I hope you’re doing well. We met last week during the desire2learn open sessions. I wanted to follow-up with you and let you know that OSU will have LiveRoom up and running in the near future. I have also submitted the following: Feature Request - The ability to turn on/off the auto-refresh in Chat. Issue – Participants are being kicked out of chat rooms. This has been submitted to our Support team. It was a pleasure meeting you! Regards, Elizabeth Coelho Trainer Desire2Learn Inc 1-519-772-0325 x392 elizabeth.coelho@Desire2Learn.com www.Desire2Learn.com Take Your Support To The Next Level - Desire2Learn's New Year Upgrade Promotion... Learn More here!
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