4c28ae38_rategic_Planning_and_Reporting__Indicators
[Long-range targets] 95 percent of items requested in our research rooms are furnished within 1 hour of request or scheduled pull time. [PRM linkage] Customer Results: Timeliness and Responsiveness [Outcomes] Researchers receive prompt services. [Indicators] 
Number of researchers Number of items requested Number of items furnished on time
Strategic Planning and Reporting
Indicators