dcc1dc9b_ers_Guide___Acquia_Help_Center__Description
[Ticket Type] Remote Administration [Ticket Allowance] For Clients with the Premium Remote Administration service option. Subscriptions with Remote Administration have an allocation of 10 total hours per month. Basic Remote Administration clients may file tickets for security updates only. [Description] 
Client files a request for a Remote Administration activity
Support Users Guide | Acquia Help Center
Description