d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Sun, July 21, 2013 [Rating] 1 [Location] Toronto, ON [ISP Response/Comment] Dear Customer: Thank you very much for the comments. Actually I agree with you some of our people still need to be trained as we are hiring too many people now so we need to improve training. We will try our best to help our customers as customer is our king. Let me know if you have any further advice to help us improve the service. Cheers, Jordan Dengt CEO. [Comment] 
I am very happy with the service. I think the price is great and the people in the Toronto office are very nice. My only complaint is I did not have a very good sign up process due to communication issues and some CSR's not being briefed regarding transitioning modems. As such I had to buy a new modem. I eventually got this issue cleared up but if every single person I speak to when I call CIK says I can't bring a modem when I can, I think it is a bit of a problem. I didn't have a problem about this when I spoke to the people in the Canadian office, only when I spoke to people in the Xi'an, China office. So I hope you can train them a little better. :) I also believe the English website should be proof read because some of the English there can be confusing. Also there are elements of the website that is broken, such as the online order form because it will not allow you to bring your own modem without also authorizing an additional purchase of a new modem. I believe the CIK team are very honest and good people, the prices are great, and the connection quality is good so I want to rate them positively. If anyone from CIK reads this please do not think this is a negative review because I am a very happy customer. The reason I am made those small complaints is because I want to see CIK get better and better. Thank you!
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