cb081686_wards_Program___SQM_Group_Inc___How_it_is_Judged
[Award Name] 12 – 22. Highest Specific Industry/Sector Contact Center Customer Service Award [Definition] This award recognizes the organization with the highest call center customer service rating for each specific industry/sector (i.e., telecom/TV [consumer and business], credit card, financial, banking, energy, retail, health care, union, government, helpdesk & B2B). Customer service is based on having the highest FCR rating for a specific industry, sector or outsourcer. Award winners receive an SQM gold trophy. [How it is Judged] 
Customer service is based on having the highest FCR rating. A minimum sample size of 400 customer live telephone surveys taken from a random selection of calls that reflects your actual call type volume.
SQM’s Awards Program | SQM Group Inc.
How it is Judged