e04dfd73_UKAIS_2003__Abstracts__Title
[ID#] 59 [Author(s)] Dr Carl Adams; Peter Millard; Mike Moulton [Abstract] This paper contends that there are several drivers moving computing towards �mobile� provision of services, devices and infrastructure. However, mobile providers of the future need to be aware of the delicate balance between successfully developing mobile applications and services, and between over exploiting the unique mobile capabilities. This paper also develops the concepts of personal trust space and personal trust devices, and then goes on to use these concepts to identify potential challenges and opportunities in the impending mobile commerce future. Intrusive practices and invading customers� personal trust space will not only inhibit business activity but could also constrain socialising activity and raise ethical issues. The focus on quick profits must not preclude sound common sense: the risk is that businesses could easily kill the goose that lays the mobile golden egg! The paper also reports results from a study into mobile use, examining user expectations and attachment to their mobiles. The study clearly indicates that the �multifunctional mobile phone� of the future has great potential to develop as a serious work tool as well as a truly personal trust device. Such a device offers personalised and personal support, providing a firm basis for supporting business and consumer transactions as well as personal activities. The personal trust device will play a key role in enhancing personal trust space and so develop confidence in new mobile business and social relationships. However, the future mobile phone also has great potential as an intrusive agent. The �always-on� locating functions and capabilities have the potential to act as a �spy-in-the-pocket�, monitoring every minute activity and/or receiving a plethora of unsolicited communication. Such uses of the mobile device is a real concern and inhibit personal trust space. This leads to a dichotomy. For mobile business to take off, trust in the truly personal and personalised support devices is a basic prerequisite. Yet the very personal nature of the devices opens up avenues for misuse. Even the very perception of misuse, rather than the actuality of it, will be major constraint. [Title] 
The Challenge of Developing Personal Trust Space in Future Mobile Computing.
UKAIS 2003: Abstracts
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