3ef9eb81_he_DNA_of_Toyota____Strategos___3
[0] 1 [1] How People Work [2] Specifications document all work processes and include content, sequence, timing and outcome. [4] ►The work procedure varies from specification ►Defective Products [5] ►Improve training ►Improve Process Capability ►Modify the work specification [3] 
►The person or machine can perform the work as specified ►If the work is done as specified, the product is defect-free.
The DNA of Toyota...{Strategos}
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