dcc1dc9b_ers_Guide___Acquia_Help_Center__Description
[Ticket Type] Acquia Platform / Services [Ticket Allowance] This includes the diagnosis and remediation of product-related issues and bugs related to the Acquia Platform and SaaS tools such as Acquia Insight, Acquia Lift, Mollom, Acquia Search, and Acquia Dev Desktop. Tickets are unlimited. [Description] 
Diagnostic, change request, and break/fix tickets related to Acquia’s hosted infrastructure or tools
Support Users Guide | Acquia Help Center
Description