1a13ab60_r__Managing_Director__Datarati__3
[0] 6) Responding to customer inquiry [1] This proactive response finds customers where they are (fish where fish are) in order to answer questions. Example: Comcastcares account on Twitter asks customers if they need help –then may respond. [2] An active customer advocacy team that’s empowered, training, and ready to make real-time responses nearly around the clock. [3] 
Customers will fill a greater sense of satisfaction, yet this teaches customers to ‘yell in public’ to get a response.
16 | November | 2009 | Will Scully-Power: Managing Director, Datarati
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