d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Fri, January 23, 2015 [Rating] -1 [Service] cable [Location] Toronto, ON [ISP Response/Comment] Just to clarify: we plan to implement internet traffic management from Feb 8,2015 for all customers in Rogers network only at this time. All customers using our Rogers internet has been noticed on Dec 16,2014 and Jan 8,2015 for what we planned to do. This is to restrict some of very heavy customers speed in peak hour to avoid non-real timedownloading affecting other customers. some customers are using 400-500GB per day and 5000GB a month. We still provide unlimited downloading usage all day including peak hour. But during peak hour (6:00pm -12:00am), we are not expecting customers to download big non-real time files, normal video streaming are considered as normal. we only detected burstable traffic and analyze with customers affected to discuss different options. we are expecting only 0.5% or less of our total customers may be affected. We are still providing truly unlimited usage (NOT unlimited speed) to all customers with lowest price in the market. If you have any further question, please contact our customer relation department Jack.don@ciktel.com Thank you for using our service and apologize for any inconvenience caused. Jordan CEO [Comment] 
Starting December, during peak times, the internet is mostly unusable. Playing games or using voice communication is in no way straining for servers. Why am being denied use of my internet? This company advertises unlimited usage when it is clearly not so is questionable. As for "heavy" users, it would be nice if the company could clarify some things regarding it. How much usage is considered a heavy user? What limitations will be applied if you are considered one? "Unlimited is True Freedom", is freedom not being able to use 90% of what my internet is intended for? One of the only redeemable qualities of this internet service is the price. If not for that, I would consider else where.
User Ratings Comments for CIK Telecom INC
Comment