d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Sun, May 17, 2015 [Rating] -1 [Service] dsl [Location] Toronto, ON [ISP Response/Comment] Sorry to hear you have issue, I just checked with our customer relation manager Jack Don and he is not realizing there is any customer complaining recently. Usually we fix all customer issues or having solution within 24-48 hours. Could you pls post what you got from Don so that I can take a look or you can just send your ticket number to Jack.don@ciktel.com we will investigate again right away. Normally if customer issue for FTTN or Cable can not be fixed, we will switch customer to the other free of charge, but if we believe the conversion would not fix the issue, customer can select to pay for switch or not. So we have to investigate for you what is exactly the issue. Thank you very much. Jordan [Comment] 
I was their customer, however, when my internet service was interrupted for 2 weeks, 2 weeks no internet service, though they promise will switch me to cable internet once its ready but I can't wait, so I have no choice but moved to another ISP, they then charge me one month fee without compensate for my lost 2 weeks had no service for breaking their contract, I called them many times and finally brough this to BBB, their service manager Don as expected denied their fault. feel so bad.
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