b673d4d4_Binding_Decisions___EWON__Abstract
[No.] 17 [Date] Aug 05 [View full report] PDF [Abstract] 
Complaint: The Determination relates to a complaint by Mr S regarding the standard of customer service he received in making several representations to his electricity retailer about the accuracy of the billing of his former business account in the period from June 2000 to October 2002. Outcome: Under the provision of Clause 6 of the Constitution of the Energy & Water Ombudsman NSW scheme I therefore determine that the company should pay the sum of $6531.77 to Mr S to resolve his complaint. This amount equates to the charges for the registered consumption for the 10pm to 7am time band.
Binding Decisions - EWON
Abstract