5cbc4dfc_es____University_of_Notre_Dame__Information_Control__IC_
[Affect of Service (AS)] Employees who instill confidence in users [Library as Place (LP)] Library space that inspires study and learning [Information Control (IC)] 
Dependability in handling users' service problems
LibQUAL+ 2006 Summary // Hesburgh Libraries // University of Notre Dame
Information Control (IC)