d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Wed, February 18, 2015 [Rating] -1 [Location] Scarborough, ON [ISP Response/Comment] we do not have any DNS issue at all as I never heard we have any general DNS server issue as we have 3 DNS servers in 3 different locations. I believe your issue is due to your usage is substantial which you need to select 60M as 30M is not enough for you. However I can not say as this is only guess, I suggest you contact our tech support and obtain ticket number then send to our customer relation jack.don@ciktel.com to investigate for you. We will give you proof where is the problem Jordan CEO [Comment] 
This ISP is absolutely horrid. Often, there are DNS server issues. I was promised a download speed of 30 Mbps but even now I am only receiving 5 Mbps(I used the Ookla speed tester as suggested on their site). Customer service also never helps. All they ever say is "unplug than re-plug and see what happens." Useless. As a gamer, I use the internet a lot. Watching my ping go from 50 to 1060 in an instant is painful. And no, this is not the game's server issue, it is CIK. Once in awhile the internet doesn't work at all on any of my platforms.
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