898eb507_Oracle_Contact_Center_Anywhere__Feature
[Description] Control any call direct from Salesforce. Dial, Answer, Hold, Transfers (Blind and Warm), Conference, Change Status, Predictive Login/Logout or end the call with a simple click [Benefits] Easily transfer a call with the click of the mouse. Improves productivity and ensures that calls are properly handled. [Feature] 
Integrated Call Control
Call Center Software | Oracle Contact Center Anywhere
Feature