b673d4d4_Binding_Decisions___EWON__Abstract
[No.] 59 [Date] Apr 07 [View full report] PDF [Abstract] 
Complaint: Mr C lodged a claim for compensation for damage to multiple items of electrical equipment. Outcome: In a situation where there is information available indicating that the failed service connection was made by the provider’s predecessor [or an agent of that distributor] and where this is supplemented by credible information about industry best practice “for making service neutral connections aimed at minimising the risk of broken or poor connections”, I believe it is reasonable for the benefit of any doubt to go to the customer. Under the provision of Clause 6 of the Constitution of the Energy & Water Ombudsman NSW scheme I therefore determine that the provider should pay the sum of $3229.65 to Mr C as full settlement of his claim.
Binding Decisions - EWON
Abstract