d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Sun, October 05, 2014 [Rating] -1 [Service] cable [Location] Mississauga, ON [ISP Response/Comment] Dear Customer: I apologize for the issue you have. Could you pls contact our Customer relation department Jack.don@ciktel.com. And we will investigate and help you on your issue right away. Don't worry, we will take care of you as Customer is King is our slogan and we are serving over 100,000 customers now. I regret you haven't been working with our customer relation department before your cancellation as most of customers are very happy as they are the final step to assist customers for satisfaction. So don't worry, we will make your issue solved quickly. Jordan CEO [Comment] 
I started using CIK on 2013-07-16 with a 1 year agreement of 45mbps download speed with tv/homephone bundle. During the time of a year, I submitted many complains as the internet was unstable most of the time, with speeds that were less than what they guaranteed. After a few customer service calls, Cik technicians said that it was OUR LOCATION that was the cause of the unstable internet, and that they would send us better modems and equipment immediately once possible to help fix the problem. This never happened even thought they DID get better equipment. At around the time of Sept 2013, I had also purchased a long-distance calling for the month, telling them that I would like to have it cancelled after the month of September. In Oct. 2013, I called them again just to make sure that they would cancel the long-distance calling service, later did I find out in that they didn't cancel it even thought the Customer Service said they would. After that I told them that I would like to cancel their service once the 1 year contract ended (Start of August 2014), and to make sure to notify me 1 month before the contract ended. Not only did they notify me, but charged me for the month of August as well. By that time, I was complained many times and in the end, they offered us a 60mphs upgrade for a year agreement at the price of 45mphs. I agreed on this, making sure to tell them to start the service at the beginning of the month of September as they had already charged me $61.22 on August 7th at 10:16:36 AM for the month of August. A week later I found out that they had ignored me request and started the 60mphs agreement in August charging me $845.10 on the same day at 6:40:39pm. This meant they had charged me twice for the month of August and 20 days earlier than they should have for the 1 year contract. After calling them again, I told them that It was fine to have the contract start in August as long as I get refunded for the $61.22 i payed already for the Month of August, and they agreed. After 1 month, when checking my credit card bill, I noticed they did not refund the money and so i called them again. They told me that they had given me $61.22cr on my account and I could use that amount for my billing. I than asked them how is this fair as it meant I could only use the money in the account 1 year later since i already payed for the 1 year contract already, telling them I wanted it refunded into my credit card not into the acc, but they said no, they will not refund it. This made me furious and I told them I want to cancel the service, and have all my money refunded I knew than their service was faulty, telling them how I have never seen such customer service before, compared to services such as bell or rogers. They than said that they will not do it, threatening me to go get a lawyer and sue them if I really wanted the sum back. In the end, they finally agreed to refund the money, BUT ONLY after deducing processing fees for absolutely EVERYTHING. After all deductions( deduction for month of September, processing fees, refund fees, etc) they told me I would get $714.03. I told them that I wanted to have the money refunded into my credit card by the month of Oct( the end of their services), and that they would start the refund process immediately as it would take a month for it to go through the system, and they agreed. Now on Oct. 5 I called them today to see if they had refunded the $714.03 but I found out they have cancelled my services, but havent even started the refund process and it will take 1 more month before i get the amount they owed me. DO NOT USE CIK. FOR THEIR COMPANY, THE CUSTOMER IS NOT THE KING FOR THEIR COMPANY
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