b673d4d4_Binding_Decisions___EWON__Abstract
[No.] 60 [Date] May 07 [View full report] PDF [Abstract] 
Complaint: Ms S lodged a claim for compensation for damage to a chest freezer, to a cordless phone with answering machine unit and for food loss. Outcome: EWON is not in a position to comment further on the technical merit of this claim. However, in a situation where there is credible information available to indicate that industry best practice points to additional information about the circumstances of a network incident involving the falling of an 11kV conductor being recorded, I believe it is reasonable for the benefit of any doubt regarding the claim to go to the customer. Under the provision of Clause 6 of the Constitution of the Energy & Water Ombudsman NSW scheme I therefore determine that the provider should pay the sum of $599 to Ms S as full settlement of this matter.
Binding Decisions - EWON
Abstract