ebb37bb9_D2L_Tickets__Issue
[Created] 24-Aug-2007 16:57 [Number] 78PH655334 [Status] Confirm to Close [Issue] 
We have received several complaints with LiveRoom "kicking people off" during a session. Here is a sample e-mail message we just received. Tell me, please, what I should be telling people to prepare them for the way this tool tends to behave? EMAIL SUBJECT: LiveRoom problems in FRNS 5073 BODY: During the LiveRoom on Wednesday evening, Aug 22, students and instructor in Quality Assurance in the Forensic Sciences were kicked off at least 15 times (the average was 2 times per person although some had to rejoin 3 times or more) during the one hour class. This is very disruptive to class since the students cannot follow the conversation when they are kicked out and must read to catch up - this keeps them behind in the current conversation. It is also very difficult to ask and answer questions since the instructor & students must continually keep track of who is in class and who is gone; the flow of conversation is disrupted with the constant in and out and having to go back and repeat what was missed by some students but not others. Another problem is that you do not know that you are kicked off until you try to type and send and nothing happens. For an instructor who needs to keep the class moving, it is difficult to rejoin, see what was missed, and answer questions that were asked during their absence without stopping class.
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