d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Tue, December 16, 2014 [Rating] -1 [Service] drydsl [Location] Toronto, ON [ISP Response/Comment] update: issue fixed at 10:15pm and you have full speed. sorry about this. One of our Bell 10GE fibers just had issue around 8:00pm, that is the reason why you got lower speed and due to all of incoming calls at this time, so we can not pick up every call. We are expecting this to be back to normal by 2:00am today as Engineering team is working on this. I apologize to the inconvenience caused. Jordan CEO [Comment] 
Lately the download speed is getting worse. The speed at night is only 3M bps. We are using Bell dry loop, the speed should be up to 15M bps as the service we are purchasing. And technical support is not up to standard. When I called tonight, all I got is the repeating music, and the worse is after about 6 minutes, it got transferred to voice mail. I don't think it's acceptable. If CIK is unable to address network speed and customer service issues in timely fashion, many customer like me will be leaving soon.
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