e04dfd73_UKAIS_2003__Abstracts__Title
[ID#] 14 [Author(s)] Jim Brown; Petia Sice [Abstract] In 2000 Draeger Safety UK Ltd., Blyth pioneered a knowledge management approach to reducing the cost of poor quality. The approach draws together principles from reductionism, holism and systems� thinking under the banner of quality improvement. This paper explores the philosophical perspective and the implementation of the approach within Draeger, which came to be known as the �Cost Of Poor Quality� (COPQ) methodology. Introducing COPQ in practice resulted in reduction of the costs associated with poor quality from 3.5 % to less than 0.5% of overall manufacturing costs. The additional wider quality benefits from enhanced communication, improved inter-group and personal relationships allied with a sense of individual and group empowerment proved to be even more valuable to the company than the cost reduction. The introduction of COPQ contributed to the development of a quality centred culture, not only in relation to produced saleable items, but also with regard to processes, employee� responsibilities and relationships. [Title] 
A Knowledge Management Approach to Reducing the Cost of Poor Quality-the Draeger Safety UK Ltd. Case.
UKAIS 2003: Abstracts
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