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[State Entity Name] Revenue Department [Description of Work] Cisco Agent Desktop Telephony Agent Training The Minnesota Department of Revenue is seeking an experienced trainer for contact center agents using the Cisco Agent Desktop (CAD) version 8.0 (1). Contact center agents use the CAD software and phone system for tracking and managing incoming and outbound calls in various contact centers throughout the agency. Training has been conducted with Contact Center Supervisor roles, and we need to complete the training for the Agents by June 30, 2013. [Deadline for Vendor Response] 5/16/2013 [Publication Date] 5/9/2013 [Document links] 
Statement of Work
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