d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Mon, February 02, 2015 [Rating] -1 [Service] cable [Location] Toronto, ON [ISP Response/Comment] Sorry about this. I don't know what to say. I can only say all of us are working very hard and trying our best to help our customers as possible. So If you have any issue and still need our help, you can always escalate to our customer relation team jack.don@ciktel.com. We will try our best to help you. Let me know in case you still can not get your issue fixed after talking to our customer relation. Thank you for using our service. Jordan CEO [Comment] 
Experience with this company has been overwhelmingly negative. Slow speeds, randomly selects servers to not load at all for varying amounts of time, drops connections multiple times daily, and to top it all off customer care is extremely belittling and are often so convinced in what they're saying they find it appropriate to talk over you. Only was anything constructive ever done when emailing Jack Don, but alas this didn't actually solve our problem. We were told we must need a new router; here we are $100 later with marginally better internet that claims to be connected but does not actually do anything. Frankly, I don't care whatsoever how many customers you have and how many technicians are working for you, the fact is this company is awful. Consistently terrible reviews on every single website I've checked. But it must be the customer, right?
User Ratings Comments for CIK Telecom INC
Comment