d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Mon, October 13, 2014 [Rating] -1 [Service] cable [Location] ON [ISP Response/Comment] Sorry about the issue you have but I feel you have bias to our service. Any of telecom company if you have any issue, the first thing they will ask you to reboot the modem/router. that is common thing, I don't see why our customer service are idiot while other companies not. Also some of your comments are not making sense, you had issue with the phone for 8 months, our standard repair time for most of issues is 48 hours. If I were a customer, I would just cancel my service within 30 days if my issue not solved. We have over 100,000 customers and every day there are around 100-200 new customers joining us, I don't think what you described is true. Please contact our customer relation department jack.don@ciktel.com and we will investigate and help you as much as we can. Jordan CEO. [Comment] 
Their is no aspect of this ISP that has ever impressed me. There phone has been broken and near unusable during the first 8 months I have been using it. Every time we call for customer service its always this sentence that comes out of the idiotic customer support." Unplug your tv, modem and router. If it still doesn't work then call us again". We have heard this over 19 times and result was noticeable. There customer support seems like they read a sticky note on there desk every time we call them. The next terrible service is there tv. The TV would stutter and buffer non stop. It would play and buffer on and on until we just give up on watching it. We call customer support and get the same message back but one time they told us to go to there store and to check if its the box that causing it and also asked us to bring out router. They checked it and says that our router has "something wrong inside" which is funny that I able to stream videos at 1080p online without any disconnections or problems. So we buy a new one and the box still stutters so we request them to do something and they give us a new tv box. Guess what it still stutters. The third terrible service is there internet. They of course don't give you advertised up and down and the constant disconnections that we had during the first couple of months made it impossible to even enjoy a service we paid for. So in conclusion or tldr, CIK is worst ISP awful and has awful customer service and their "customer is king" bullshit is just pathetic.
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