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[0] 4. Consumer and Family Involvement Consumers and family members are involved in all aspects of the treatment system serving them, from oversight, monitoring and evaluation, to partnering in their own treatment decision-making. [1] Does the state include more than a token number of consumers and family members on their mental health system advisory councils? Does the state or health plan require that consumers, and, when appropriate, care-giving family members have input into and sign-off on treatment plans? Does the state or hospital system have consumer and family monitoring teams? Does the state, local mental health authority, or health plans have independent consumer satisfaction teams? [3] Does review of clinical charts/data show that consumers, and when appropriate, family members have signed off on a course of treatment? How did consumer and family monitoring team rate service providers? How did consumer satisfaction teams rate service providers? Are consumer run/peer support groups part of health plan networks? [2] 
Survey of consumers and family members about their view of their involvement in their own treatment. (Sample questions are: Do you believe that you had adequate input into determining your course of treatment? Does your physician ask about and/or listen to you and/or take you seriously when you raise questions and concerns about medication side-effects?)
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