d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Sun, March 23, 2014 [Rating] -1 [Location] Mississauga, ON [ISP Response/Comment] I understand you have some issues. It looks like you have some understanding. 1st We rent the cable from Rogers and we sent Rogers tech to visit to test signal and the Rogers tech would not leave any router/modem. What you mentioned would not happen. All companies using ROgers/Bell as local loop is the same. 2nd, we have over 85,000 customers in Canada, and everyday over 100 new installation, if you have any issue, you should call our 7x24 support and if issue not solved within 48 hours, you can escalate to our customer relation manager Jack.don@ciktel.com with the trouble ticket number. There are over almost 30%-50% Chinese in Canada using our service, if our service is so bad as you said, how could be possible? Our support is the most efficient in Canada. So please report the issue and we will follow up with you. Thanks for using CIK. Jordan CEO [Comment] 
I feel extremely dis-satisfactory with the CIK. First of all they arrange some rogers technician, left some box of router in my home, and that's all their installation. Then, their internet is extremely slow and with frequent disconnection; their TV is slow and unstable, the remote of TV can jump channels by itself. Internet phone is very unstable, many of my friends complain for disconnection, noise, unstable during calls with me. Very regret to trust CIK. Repeatedly called and complain to CIK, asked for partial refund to terminate 1-year contract, got a straight "NO WAY". Asked for clarification of what service quality the ISP is looking for, their rep (Chinese lady named Catherine )never give straight response. Asked for a record showing how much time spending on calling tech support, no result. VERY BAD, period.
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