8370b8e0__world_of_customer_experience___0
[OLD WORLD COMPANIES…] Create Frankenstein experiences for their customers: silo’d and fragmented companies create ugly, stitched-together experiences that feel disjointed, inconsistent and random. [NEW WORLD COMPANIES…] Understand that great customer experiences can’t be left to chance; they are designed with intent and require a seamless orchestration of the whole enterprise. This is how the notorious silos get busted. [0] 
CUSTOMER EXPERIENCE DESIGN
Rod's Round Up | What's going on in the brave new world of customer experience?
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