e278d670_ess__Triage___Bereano_Partners__What_No_One_Tells_You
[Workflow Attribute] Integration with Software Tools [Attribute Details] In some cases, triage may all happen in social media management system tools (read the report for the full breakdown) but in today’s multi-channel world, they will extend. [What No One Tells You] 
Whether it’s contact center software or social media management systems software they must align to the workflows that you build first –don’t allow tools to bend your process, instead focus on your goals first before selecting tools.
Breakdown: Social Media Workflow, Process, Triage | Bereano Partners
What No One Tells You