38102ccb_stems___Reviews_of_2015_s_Best__Benefit
[Feature] IVR [Function] The Interactive Voice Response feature is similar to, but more advanced than, Auto attendant. IVRs allow customers to access account information, schedule and make payments and complete other transactions requiring deeper interaction all without requiring an employee’s time. [Benefit] 
Automates many basic call transactions, freeing employees from some repetitive and time-consuming tasks.
Small Business VoIP & Phone Systems - Reviews of 2015's Best
Benefit