e22d3241__CRITERIA___INDIVIDUALS___CSIA__2
[0] Customer Service Executive of the Year [1] This award recognises outstanding achievement in a strategic customer service leadership role, and outstanding ability in managing an organisations’ customer service operations. Positions include group customer service managers, chief customer officers and divisional heads. [3] The Executive will fight to gain sufficient resources from the organisation to deliver service excellence. The Executive is meeting internals financial KRAs. The executive drives the organisations financial success by creating an environment focussed on customer retention. [4] The executive has built and empowered organisation where decisions can be made at the appropriate level. The Executive has built an efficient organisation which eliminates waste and bottlenecks to improve the customer experience. The Executive has built and effective organisation which focuses effort on the right things and sets the right customer priorities. [5] The Executive is restless for new ideas and promotes discussion and fresh thinking. The Executive takes the broad values of the organisation and turns them into demonstrable behaviours. The Executive builds a great team of managers around them and gives them growth opportunities to ensure there are Executive leaders for the future. [2] 
The Executive has a passion for service which is contagious in their team. The Executive has set clear behavioural standards for their team and measures their achievement. The Executive is a customer advocate in the strategic decision making in the broader organisation to ensure that IT groups, product, marketing and finance etc. hear the voice of the customer.
JUDGING CRITERIA – INDIVIDUALS | CSIA
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