d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Sun, January 25, 2015 [Rating] -1 [Service] cable [Location] Toronto, ON [ISP Response/Comment] First I assume you are one of our customer using Rogers internet as we do not define heavy users in other network at this time. Sorry to clarify there is misunderstanding here for heavy users. we do not use how many GB used to define it is a heavy user or not. For one customer I mentioned used 5000GB a month, they stopped all downloading in peak hour so we are not treating them as heavy users even they still use several thousands of GB a month now. We would like to treat everyone all as light user as possible. We actually define a customer by their usage in peak hour, especially burstable Bandwidth usage. if your traffic is only 3GB a day in peak hour but you are using all 3GB in one hour everyday(i.e your speed is burstable to 10M bps for 1 hour you should be a heavy user as we are paying Roger 14$/M, so our cost is over 160$ for you. So we do not have a general definition for heavy users as we review customer usage for a couple of days, usage by hour, and speed by time of time, so we are very careful for this to avoid to treat a customer as a heavy user. Once we decide a customer is a heavy user, we will discuss with the customer to see different options to help customers to manage the traffic. We just started doing this recently as otherwise we can not keep our network healthy to make majority of customers happy. Hope this makes it clear. And if you have any further questions, please contact our customer relation department Jack.don@ciktel.com Thank you for using CIK service. Jordan CEO [Comment] 
They said the heaviest users download about "400-500GB per day and 5000GB per month" meanwhile with a family of 6, we use about 400 GB a month, yet they still throttle the internet and call us one of the heaviest users.
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