d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Tue, August 12, 2014 [Rating] -1 [Location] Mississauga [ISP Response/Comment] First I apologize whatever issue you had but you can not blame everything on CIK such as Bell tech visited and spent 5 hours and left because can not get hold on CIK. We and Bell using same tech support, why Bell can install for you quickly and can not do for us? We never thought we can get better support from Bell, what you have mentioned is what Bell want you to feel. If all customers like you, I can tell you there is no competition in the market, your telecom bill would be doubled. Bell loves customers like you to support them. Our advantages is 1) 7 languages 7x 24 support 2) bundle service 3) cheaper price. Because we are renting lines from Bell/Telus/Rogers/Shaw, we don't think we can provide better and faster support than them. Please understand this and support us and support Canadian independent ISP. If you have any extra issue for refund, if can not be solved within 48 hours, you can contact our escalation team jack.don@ciktel.com with your ticket number, we will be happy to assist you. Jordan CEO [Comment] 
I had bad experiences with CIK internet. They couldn't solve the issue like Bell does. It took them two weeks to install internet on my house. July 25th first installation failed after technician spent five hours here (two hours waiting on the line with CIK tech support) he had to leave because CIK didn't pick it up the call). The more pain became another whole week waiting. Normally Bell will do it on the second day. On August 2nd, 2nd installation finally made it through. But internet are quite unstable. I never get good connection more than 5 hours a day, i did more than 100 speed test with log saved. CIK technical support is a joke. They couldn't make it work for another week. I decided to cancel their service because this. They called Customer is the KING, kind of BS to me. I am the one calling them every single day for help. Nobody will help in the end. I paid one year bill for $647 in order to get the discount. They took money from my bank account and CSR said it may take 4~6 weeks for credit back. Be aware what you will get on CIK. FYI, I had Bell internet installed within hours with stable 25M download. Very impressed compare to CIK.
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