d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Thu, November 07, 2013 [Rating] 1 [Location] Toronto, ON [Comment] 
I have read mixed reviews and generally negative reviews about CIK telecom. However I decided to give them a shot because of price and detailed discussion with their agent. Recently, I subscribed to CIK's Digital phone line and cable internet 25/2 Mbps with unlimited download for CAD 49.99 per month. Installation+cable modem+Activation= CAD 99.99. They are using Rogers cable service. I have checked the speed at different times it gives me approx. 24.5/2 Mbps which seems to be good. They were very frank to admit that the speeds may slow down during peak hours (between 5 to 11.00 pm). I had some issues with my wifi setup when I called them they assured me that I'd get a call from their tech support, I got a call back within 10 hours with another repeat call just to check in whether everything is working fine. I am really impressed with their customer service ( except when you get connected to a Chinese CSR, it is difficult to make them understand you, though they try hard to make sense out of your call). If I get this high quality of service, I am sure I would port my bell home phone service for their free digital home phone line. Overall I am very happy about their service at this cost. I would not hesitate to recommend to others to give it a shot, after all they offer you 30 days free trial. Thank you CIK and keep up the good work.
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