cb081686_wards_Program___SQM_Group_Inc___How_it_is_Judged
[Award Name] 7. Customer Representative of the Year and Top 24 Finalists [Definition] To be eligible a CSR has to be world class certified (see the definition for award #5). CSR of the Year will receive a world class medallion, a plaque award to display on their desk and $1000 cash! CSR top 24 finalists will receive a world class medallion and a plaque award to display on their desk. [How it is Judged] 
Organizations can submit an unlimited number of nominations for the CSR of the Year award and top 24 finalist awards as long as the CSR is certified as world class. The CSR nominee submissions must be based on a customer experience story and should be chosen by senior management and then submitted to SQM. The customer stories are the basis on which the SQM management team will judge the CSR of the Year and top 24 finalists. All customer representative finalists will be announced before the SQM conference. CSR of the Year will be announced at the SQM Contact Center Industry Conference.
SQM’s Awards Program | SQM Group Inc.
How it is Judged