d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Fri, August 15, 2014 [Rating] -1 [Location] Maple, ON [ISP Response/Comment] Dear customer: I think you have some misunderstanding. CIK is giving all new customers first year at lower price and 2nd year 10$ higher. I think in your case, you have some confusion: 1) for 18M, our price is 39.99$ unless you have a bundle service which is 49.99$. 2) for 30M/5M, the first year is 44.99 and 2nd year must be 54.99$ and it is single service. So actually you are comparing bundle cable price with single price first year. 3) the 18M is an old speed which ROgers stopped offering over 1 year ago but old customers still have it, the new speed is 30M and our cost has increased 10$ more. So I suggest you to review what you actually have right now before discussion with our customer service. also we do not have any renew price as for single service, usually we do not have any contract and for bundle service, we have one year contract due to free hardware and 2nd year no contract. I believe CIK is the best company in Canada in Telecommunication as many our policies other companies do not have such as 30 days warranty, hardware life time warranty, 2 year hardware upgrading program, price is good. That is why over 100,000 customers using our service now and every month over 3000-5000 customers joining us. You can email to care.cs@ciktel.com if you have any further question. Let me know if you have any further question. Jordan CEO [Comment] 
My experience with CIK went bad when it was the time to renew after old contract expired. Now, I have to pay $49.99/month for 18M/512k_internet while they are selling 30M/5M package at $44.99.
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