d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Sat, July 19, 2014 [Rating] -1 [Location] north york, ON [ISP Response/Comment] Sorry to hear you have some issue. If your service already disconnected then I guess nothing we could do for you for technical issue. The technician we are using is from Rogers, it is not CIK employee, if you claim they stole sth from you, we could ask Rogers to find out. If your internet was not working, we can not send CIK tech to help, what you said we told you we have too many customers so that we can not help is not true, we do have over 100-200 new customers per day, but if customers having issue, most of them solved within 48 hours. If Rogers involved, we need to send tech via Rogers, that is why delay coming. also I'm not sure what exactly problem you had, if it is DCHP issue, it can not be solved by sending a tech. For CIK 30 days warranty, I don't think any ISP in Canada offers same as us to waive the monthly charge if cancel within 30 days. We also accept returning modem, but we do not refund processing fee 69.95$ as we paid installation fee to Rogers plus shipping. you can refer to www.ciktel.com for 30 days warranty. We accept whatever reason to cancel the service within 30 days, but we need to charge at least the processing fee to convert a portion of cost. I don't think any independent ISPs in Canada could be doing better than us. Because we are getting service from Rogers, so we could not do better than Rogers. By using our service, we need our customers to support us as we provide lower price but support is slower than Rogers and Rogers tech would not want our customers to use our service at a lower price -:). If you still need any help from us, you might contact our customer relation manager Jack.don@ciktel.com Jordan [Comment] 
very bad. I ordered cable service from CIK on may,2013. On activation day, one roger cable technician came to my home and stole my cable splitter (worth $80 value), however, the internet didn't work. I called CIK every day, they told me i had to wait and they didn't send anybody to fix it, after one week, the network still not work at all. I called them and they told me I had to wait and they had too many customers to handle. I had my business and need the internet. I lost $5000 because i didn't have working internet. So i called CIK and cancelled the service, they charged me about $200 around. I ordered service from rogers again and the rogers made it work only one day. Before i ordered the service, CIK told me 30 days trial and actually they still charge customer.
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