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[0] Performance [4] Internal audit should spend more time understanding the business it audits so recommendations show greater commercial value Failure to detect the problems in Bytes’ Retail ATM business [6] Completion of Business Understanding Document (BUD) in process which aims to ensure a more comprehensive understanding by the internal audit team of the business including its activities, core processes, significant suppliers/customers and other specific risks. This will lead to recommendations of greater commercial value. Refer to response to ‘Planning’ below [2] 
Internal audit plan is of high quality Service is delivered well as outlined in audit plan Overall performance rated as excellent Internal audit adds overall value to organisation
ALTRON | annual report 2011
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