d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Thu, December 11, 2014 [Rating] 1 [Service] cable [Location] Brampton, ON [ISP Response/Comment] Thank you very much for the recommend. Actually no company in the world is perfect, we do have some problems from time to time but we are keeping improvement very fast with best effort. You will every month we are improving -:). recently we have added more field support and try to solve issue within 24 hours, we have invested big on our core router and upgraded on 12/8, we will have new call center system for 6 support centers in a week. You will not regret use us -:). If you have any issues not solved within 48 hours or have suggestion/advice, please feel free to contact our customer relation department Jack.don@ciktel.com. We will try our best to help you. Merry Christmas. Jordan CEO [Comment] 
Now i know why internet and the information online is such a disruptive reason for some business. 4 month ago before i switched to CIK TELECOM which my neighbor suggested, i came online and researched on Google and saw a bunch of negative comments and feed back. I re-consulted with my neighbor again who assure me that they had minimal problem and outages i decided to give it a try for the first time. Yes sometimes internet is a bit slow, sometimes down, but the frequency was as frequent as when i was on other cable company paying double the price. Modem WiFi range needs to be improved though, and phone techs need to be educated more, but other than that, i would recommend CIK to everyone who is still skeptic out there, just give it a try, why not~ there is free trial period anyway~
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