e22d3241__CRITERIA___INDIVIDUALS___CSIA__2
[0] Customer Service CEO of the Year [1] This award recognises an Australian CEO whose professionalism and commitment to Customer Service resonates throughout their organisation making them an ideal role model for the customer service profession. [3] The CEO is driving exceptional financial results. The CEO ensures that there are sufficient resources to allow customer service excellence. The CEO promotes service excellence as important to the company’s financial performance. [4] The CEO has built information systems which allow them to hear the “voice of the customer” and respond. The CEO has an organisational structure where customer service is a clear “C level” accountability. The CEO has promoted clear organisational values which are consistent with service excellence. [5] The CEO is active in learning about customer service from suppliers, competitors, peers and broader industry. The CEO has set processes in place to ensure that all staff have individual development plans. The CEO is active in communicating with staff and is a role model of service behaviours that staff can seek to emulate. [2] 
The CEO has placed customers at the centre of the organisation’s strategic thinking. During the tenure of the CEO there has been demonstrable improvement in in their organisation’s customer service. The CEO has promoted the discussion of customer service excellence in a broad, public forum.
JUDGING CRITERIA – INDIVIDUALS | CSIA
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