a6bd6b96_tomer_Services___Help___Advice__What_it_means
[Status] Order not received – Investigation Complete [What it means] 
We have received confirmation from the courier regarding your delivery and have contacted you regarding the results. If you have not heard from us please phone our customer service team with your order number and they will be happy to help.
Frequently asked questions - Customer Services - Help & Advice
What it means