8370b8e0__world_of_customer_experience___0
[OLD WORLD COMPANIES…] Value data and measure and monitor everything that moves. The result? Paralysis by analysis, or as I heard recently, they suffer from DRIP: they are Data Rich, Insight Poor. [NEW WORLD COMPANIES…] Ask ‘So what’? For them, less is more because they understand what really matter to customers (and therefore what drives business success), and are relentless in challenging the data and then acting on it. [0] 
REPORTING AND GOVERNANCE
Rod's Round Up | What's going on in the brave new world of customer experience?
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