1b5e21d2_National_Hemophilia_Foundation__Do_s
[0] 7 [Don'ts] Don’t be put off by smokescreens or long-winded answers. Bring the member back to the point. Maintain control of the meeting. [Do's] 
Do admit to things you don’t know. Offer to try to find out the answer and send information back to the office as soon as possible.
Advocacy Do's and Don'ts | National Hemophilia Foundation
Do's