82ad790e_and_Merchant_Services_Glossary__Definition
[Term] Cardholder-Initiated Chargeback [Definition] 
A cardholder-initiated dispute in which can be in the form of a chargeback. Reasons for the dispute include: the goods or services were never received; the transaction amount is incorrect; or the transaction is a duplicate. Also called substantive chargeback.
Credit Card Processing and Merchant Services Glossary
Definition