8370b8e0__world_of_customer_experience___0
[OLD WORLD COMPANIES…] Conduct market research every now and then, query its statistical significance, what to act on and what not, and schedule improvements for next year’s plan (because delivering this year’s plan is already an impossibility) [NEW WORLD COMPANIES…] Treat feedback like oxygen, something the business needs every day to survive. They constantly listen and constantly act on the voice of the customer, and make sure the customer sees this happen too. [0] 
LISTENING TO, AND ACTING ON, FEEDBACK
Rod's Round Up | What's going on in the brave new world of customer experience?
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