ac9bfa82_nty_priority_technical_support__How_you_benefit
[What you get] Web-based service call tracking tools [What it does] Lenovo gives you a Web-based tool to track all of your service calls through to resolution to reduce administrative time. [How you benefit] 
Identify root causes and develop remedial action plans. You gain powerful knowledge about your PC issues, plus you have clear insight into open and closed service calls.
Services and Warranty-priority-technical-support
How you benefit