e22d3241__CRITERIA___INDIVIDUALS___CSIA__2
[0] Customer Service Team of the Year [1] This is a terrific customer service team. Not so much a team of individual champions as they are greater than the sum of their parts. They have done things that people thought were impossible. This achievement needs celebrating! [3] The team make great use of the resources at their disposal and have been able to beg, steal or borrow what they needed to impress the customers. [4] These people work as a team, utilising all their combined strengths. Others would like to be in the team. They deliver operational excellence and are conspicuously good at what they do. They think of new and different ways to solve problems. They are creative, innovative and persistent. [5] The team share knowledge excellently and are able to build a common understanding of what they are trying to do and how it should be done. The team are terrific at finding out how things work. They have some deep subject matter excellence and corporate knowledge. [2] 
These people have made a real impact on the customer experience in a demonstrable way. Customers say terrific things about them. They are great role models and their behaviours are completely in synch with the organisation’s service values. The team have exceeded the customer’s expectations and probably done things that many in the organisation thought were impossible.
JUDGING CRITERIA – INDIVIDUALS | CSIA
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