76dafc0b_CareFirst_BlueCross_BlueShield__2013_QI_Program_Goals
[Evaluation] Conducted HEDIS® and CAHPS® surveys, showing use of services and satisfaction. Ongoing monitoring of PCMH outcomes in both clinical care and service – practitioners provided with a yearly PCMH report card, which stores and tracks all quality measures that play a key role in the panel’s Outcome Incentive Award. Assess and measure quality, safety and efficiency of clinical care and quality of service through the annual Quality Improvement Program Evaluation. [2013 QI Program Goals] 
Maintain a systematic process to continuously identify, measure, assess, monitor and improve the quality, safety and efficiency of clinical care (physical and behavioral health), and quality of service.
Quality Improvement Program | CareFirst BlueCross BlueShield
2013 QI Program Goals