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[Vendor] Nextlogical (www.nextlogical.com) Fees to NextLogical are driven completely by customer satisfaction, on a quarterly basis. [Comments/Qualifications] 
NextLogical Benefit Strategies guarantees its service quality 100%. If they fail to deliver the level of service you expected, you can reduce their fees – all the way down to $0 – for the entire next quarter. Here’s how it works: At the end of each quarter your assigned Account Manager will send you an email asking you to rate their performance on a scale of 0-10. If your rating is ever less than “Very Satisfied” (a score of 8-10), then the fee payable to NextLogical for the next quarter will be reduced per that pre-defined schedule. A rating of 0-1 means you pay NextLogical nothing for the next quarter
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Comments/Qualifications