d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Sat, August 02, 2014 [Rating] -1 [ISP Response/Comment] Sorry about this. I don't know what happened to your case. From our web site www.ciktel.com, there is a way to escalate your issue to our customer relation department, please send your ticket number to Jack.Don@ciktel.com, we will investigate and get back to you quickly. I don't believe our customer service and tech support are so useless as we have over 100,000 customers now and every month there are 3000-5000 new customers joining in. Our standard is to either solve or have solution for majority of issue within 48 hours. So please send your ticket to jack.don@ciktel.com and If you don't mind, I can post your case here for our investigation for why. Cheers. CEO Jordan [Comment] 
Overall comment: Horrible!!! I never had such bad service! My Situation: So I just had the internet and phone package installed and after 2 days it still doesn't work!!! I've called 10 times and the customer service reps and tech support can't help at all!!! One of the tech guys said that: "You probably don't have service and/or there is something wrong with the wiring". I don't know where CIK gets these installers who can't even do their job properly! The CSR are horrible and they just want me off the phone. I tried to get their supervisor and they stuff me with excuses. Not one of them can do anything for me!!! For anyone reading this: please don't go with this company. They trick and deceive you into getting something that is not worthwhile. Their customer service is horrible and you won't get anything done beside getting a hole in your wallet. For CIK: Do not tell me to go to customer service because I did that 10 times already. You guys should be charge with fraud for all the claims (such as your "excellent" service) you've made. So far, I have received nothing but disrespect and empty talks.
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