c9daa7e8_s_in_Cloud_Computing_Contracts__Comments
[Issue] Service level agreements [Comments] 
The amount of guaranteed "uptime," the process and timeline for dealing with "downtime," and the consequences for any failures to meet those requirements should be spelled out clearly. In the context of a "free" service, additional "free" service is of no great benefit to us, and no great disincentive to the vendor.
IT: Legal and Quasi-Legal Issues in Cloud Computing Contracts
Comments