7c8e3aec_ctive_Searches___Common_Agenda__Description
[ID] 3618 [Position] Optical Networking Application Engineer – Bilingual Mandarin [Location] MA - Boston [Client] Our client is an innovator and provider of network and service solutions that create business opportunities for service providers and enterprises. The company is profitable and growing globally with a unique solution which enables existing networks to profitably deliver and manage advanced services that are being driven by the diverse applications of today and tomorrow. It’s a fast and exciting atmosphere that lets you create your own success while helping to solve challenges for some of the world’s largest networks. [Recruiter] Darlene Corrubia [Location Keywords] Massachusetts [ID #] 3618 [Description] 
The Opportunity The System Application Engineer (SAE) requires 10 or more years of design/customer support experience in Optical/Network Communications. This is an important position at the company with senior management visibility. There are three primary functions to the SAE role: The SAE should have a strong understanding how the company’s solutions work in target customer applications. This knowledge will be documented in product literature that customers can easily understand enabling a smooth implementation of our products and technology. The SAE should have proven problem resolution skills. This means he/she will be able to comprehend customer’s systems and quickly recommend the best solution. Additionally, the SAE is expected to support Evaluation Board and Module brought up at customer’s labs. Several times per year this may result in onsite visits to the customer’s labs. This also includes diagnosing, confirming and solving customer technical issues within the RMA process. The SAE will be an important member of the Technical team contributing to product concepts and features with appropriate status and influence. He/she will routinely attend product roadmap and strategy meetings with management. Required Skills BSEE/MSEE or higher degree with 10+ years of experience Excellent verbal and written communications and problem solving skills required Network/System/Sub system level understanding Developing comprehensive working knowledge of customer systems Proven ability to write/contribute to product documentation Product Specification, Applications notes, User Manual, White papers Evaluation board support Work with engineering, customers and partners to define/specify evaluation board requirements Customer Support – Level 1 and 2 support (level 3 is handled by R&D) Strategic Partner support – establish peer to peer relationships with engineers at Strategic Partners Internal/External advocate – ability to advocate for the customer internally while advocating for company externally drawing a deliberate balance between sometimes opposing views and objectives Customer RFI/RFP support Participate in selected conferences and trade shows – OFC, ECOC Participate in and/or Monitor standards bodies (as assigned) – OIF, IEEE Product Roadmap – contribute feature/function ideas for inclusion in product roadmap
Active Searches | Common Agenda
Description