8370b8e0__world_of_customer_experience___0
[OLD WORLD COMPANIES…] Live for the short term: a bird in the hand is worth two in the bush. Obsesses about making more money today out of its customers. [NEW WORLD COMPANIES…] Manage and plan around a different timeframe because they value the rewards that come from longer term thinking. And, they forgo the quick buck because the price to the business – losing customer trust and engagement – is simply too high a price to pay. [0] 
TIME HORIZONS
Rod's Round Up | What's going on in the brave new world of customer experience?
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