d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Tue, January 14, 2014 [Rating] -1 [Location] Toronto, ON [ISP Response/Comment] Sorry to hear you have some issues as CIK customer but what you mentioned are not correct: 1) we have no upgrading fee of 75$. It is processing fee for 69.95$+tax 2) the Bell tech will not come to change your modem as the modem is shipped separated from our shipping center 3) no tech in CIK would ask you to test the speed every hour, it is impossible as we have standard training for all techs and this is not in the training for testing speed. Your issue mostly like Bell tech installed a separated line which it is very simple for us to fix usually within 48 hyours. Pls provide CIK internal trouble ticket here, I will get our tech to look at it right away as we have over 2-3000 new customers per month and our tech teams are well trained and most issues are solved within 48 hours. So pls provide the ticket number here, I will get our tech and QC department to look into this. Thank you very much. Jordan CEO [Comment] 
This employee of this company is irresponsible at all!!!! We paid $75 to upgrade our speed to 15MB from 6MB. The technical person came to change the modom, but our speed is still 6MB after six days. We called 7 times with different person, they are asking us to test the speed in a speed test website every hour for 5 times. We did! Called them, they said that's not enough, have to test with a cable line. We did!! Called them again, they said, that's no enough, have to get a telephone to test and we do not have a phone. They said why don't you borrow one from your friends. What ???!!! You leave all the testing work to your customers !!! Who is the king, customer is not. Your employee is King!! Then they said it is a technical difficulty and they will call back to me in 1 hour. Then 3 days past, no one called me at all!! I called back several times, they still lie that someone will call me in an hour!! I wait hours hours no one called!!
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