e03e422c_ity_Risk_Assessment_Guidelines__3
[0] How are problems with the application reported? [1] Rollout management [2] One or more individuals should be identified to handle any issues with the application after rollout. [4] Project lifecycle processes Application problem reporting websites, etc. [3] 
Risk is increased if no such notification structure exists, as problems may continue to occur without any remediation.
Application Security Risk Assessment Guidelines
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