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[0] 6. Right to Safety/Consumer Protection: Consumers have a right to safety. Consumers have a right to be protected from abuse and have meaningful access to due process. [1] Does hospital system (or state, etc.) have appropriate seclusion and restraint policies? Does the state/local mental health authority/plan track the number of and investigate incidents of deaths/serious injuries resulting from seclusion/restraint? Does the state/local mental health authority/ plan/CMHC have ombudsman, patient advocates, and family advocates? An adequate and adequately disseminated policy for filing a grievance or appeal (including use of an independent 3rd party external clinical review mechanism)? Does health plan have adequate confidentiality policies? [3] Consumer/family monitoring teams monitor and report on seclusion and restraint use as observed in unannounced visits to a facility. [2] 
Number, type, and outcome of grievances and appeals.
NAMI | eNews Archive
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