26ccf7a8_Pick_Ups_Online__EXPLAINATION
[SUBJECT] Additional Charges [TIPS] While Pick Ups Online is there to assist we have little control over the despatch processes and therefore the sender needs to be proficient in that aspect of distribution. If you are sending to a new customer ask them some questions that may affect the delivery prior to sending. For example if you are sending a pallet and the receiver address looks like it may be residential ask how it is going to be unloaded. [EXPLAINATION] 
There are many circumstances where a freight or courier company incur costs outside of their control and in some cases impossible to know in advance. Our terms and condition specify that the sender or Pick Ups Online customer is responsible for payment of any additional charges passed on. Some of these include but is not limited to: incorrect declared freight dimensions or weight on consignment note; redelivery fee; hand unload charge; return costs due to no fault of the freight company; waiting time; return surcharge; storage; any other charged deemed to be caused by either the sender or receiver. If the extra charge seems to be unfair Pick Ups Online will request a credit from the supplier, with explanation, and pass that on if approved.
Pick Ups Online
EXPLAINATION