ef2b3a99_With_The_New___Forrester_Blogs__Commentary
[Out with the old . . .] Siloed customer service experience [. . . and in with the new] Cross-touchpoint experiences: blended sales, marketing, and service experiences [Commentary] 
Customers want to seamlessly move through all types of interactions with a company and receive the same engagement experience.
Customer Service: Out With The Old . . . And In With The New | Forrester Blogs
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