cb081686_wards_Program___SQM_Group_Inc___How_it_is_Judged
[Award Name] 25. Highest Website Customer Service Award [Definition] This award recognizes the organization’s contact center with the highest customer service for the website contact channel. Award winner receives an SQM gold trophy. [How it is Judged] 
Customer service is based on having the highest FCR rating. A minimum sample size of 400 customer telephone surveys taken from a random selection of customers who used your website.
SQM’s Awards Program | SQM Group Inc.
How it is Judged