7e2defc2_one__mirror_of_iarchitect_com___The_Hype
[Our User-Centric View] By modeling it after a real phone, IBM has unnecessarily limited its functionality. For example, the number of speed dial numbers on a real phone is limited by the size of the phone and economics. Virtual phones have no such limit. Why only 10 speed numbers? Why not 20, 50, or 100? They could simply have listed the names and let the user click on the desired name to call. IBM decided against utilizing the greatest asset of computers: unlike a real phone, computers are smart. A computer could very easily, for example, provide several sets of speed dial buttons that correspond to categories of numbers: "Clients", "Employees", "Friends", etc. Unfortunately, the real-world metaphor would not support such categorization, so IBM left it out of the application. [The Hype] 
RealPhone can do more than a real telephone without breaking the visual metaphor.
interface hall of shame: realphone [mirror of iarchitect.com]
The Hype