d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Fri, January 30, 2015 [Rating] -1 [Service] cable [Location] Richmond Hill, ON [ISP Response/Comment] sorry about this. We do have quality issue for our English support center due to internet issue, also due to some call center system upgrading and staffing issue, but all of them should be solved within next 2-4 weeks. For your slow speed issue, please escalate your issue to our customer relation jack.don@ciktel.com and we will take care of your issue quickly. Thank you for using our service. Jordan CEO [Comment] 
During the day when everyone are at work and school, CIK do deliver the advertise speed of 45MB down. But when people gets home from work and school, the speed sporadically drop to 0.5 - 3MB during evening hours. Slow speed occurs sporadic through out the evening. Sometime its a quick 10mins and at time it will last for 1 hour or more. It is so slow that my VOIP phone gets cut off. Horrible customer service. First they said its because my router is bad, so I bought a brand new Netgear Nighthawk (not a cheap one) and issue still the same. So it is not my router, but the network. Support keep telling me to use connect the computer directly to the modem and try for few days. Clearly its not a router problem that they just won't accept is their network. On another incident I call CIK english support to ask for my login to access mycik. The agent did the verification and gave me first login and when I try it fail. I told him that and he went and got me a different login. The second login also fail. Both login was of different username and password. After this attempt the agent seems to get irritated and want to get off the phone. He then arguing that the login is right and I should wait an hour to try again. What worse is that he start playing customer service trick. That he cannot hear me and inform me that the line is bad and he have to disconnect the call. That was ridicules, as I have no trouble hearing him at all and there was no issue all alone during the conversation. So clearly he just want to get off the phone and hung up. He did not try calling me back. I then call support again and this time I choose Cantonese support. Agent did the verification as normally and I ask that I need to username/password to log into mycik. This agent just send an email to my email on account. Vola, I got the email and was login within 30 seconds. The username that was in the email was not the same as those 2 that was provided to me by previous agent. I usually don't write review or comments on any companies. First year your service was satisfactory, I never have to call support or report internet problem. But over the last 2 months you made my world, I spend alot of my after work time calling support + long wait. Enough of my long rant, I am cancelling and gave them 30 days notice.
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