cb081686_wards_Program___SQM_Group_Inc___How_it_is_Judged
[Award Name] 27. Highest Call Escalation Award [Definition] This award recognizes the organization’s call center with the highest customer service for escalation calls. Award winner receives an SQM gold trophy. [How it is Judged] 
Customer service is based on having the highest FCR rating. A minimum sample size of 400 customer telephone surveys taken from a random selection of customers who used your call escalation queue.
SQM’s Awards Program | SQM Group Inc.
How it is Judged