e278d670_ess__Triage___Bereano_Partners__What_No_One_Tells_You
[Workflow Attribute] Engage in public or private channel [Attribute Details] Many of the regulated, sensitive account information such as airline and telecommunications will shift ‘off channel’ to other secured channels. [What No One Tells You] 
Be up front in your online policies on how you plan to deal with information: be clear on what will be responded to –and will not be in public channels.
Breakdown: Social Media Workflow, Process, Triage | Bereano Partners
What No One Tells You