d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Tue, December 09, 2014 [Rating] -1 [Service] cable [Location] Kingston, ON [ISP Response/Comment] update on 12/10 from Engineering, we identified one routing issue in Cogeco during the core router upgrading in the early morning of 12/8/2014, if you test tonight, you should see the speed is normal now. sorry to hear some issue, could you pls contact our customer relation department Jack.don@ciktel.com to report your issue and we would like to investigate. We have over 100,000 customers now, and ever month over 3000 -5000 new customers joining us. Recently we have some problem of slow speed in rush hour in Rogers network which we found out the reason and have solved. It looks like you are in Cogeco network which we just applied CBB last week, so we would like to investigate if it is related to the core router upgrading 2 days ago or not. Jordan CEO. [Comment] 
CIKTel is selling me 55Mbs cable internet service, and providing me with 2Mbs internet service at peak times. The WORST cable internet provider. I switched from Start Communications, and had NO ISSUES AT ALL while with Start, but with CIKTel, the peak use slowdowns last for hours, and are so bad, you can't use the service AT ALL. Very, very poor response too, given an open ended estimate of 7-10 days before they *might* address the problems. ABSOLUTELY DO NOT USE THIS SERVICE. I'm cancelling it as soon as I possibly can.
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