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[State Entity Name] Transportation Department [Description of Work] BMC Remedy Information Technology (IT) Technical Support Staff Augmentation (98274) Mn/DOTs Office of Information and Technology Services (OI&TS) has implemented four BMC Remedy Modules, (Incident Management, Asset Management, Change Management, and Configuration Management). The Selected Responder will provide on-going technical support and development enhancements and may be asked to support technical needs for development projects for the BMC Remedy Application. The primary goals for this contract will be met by:  Resolving escalated customer issues/problems  Handling regular maintenance of the application  Designing, implementing and supporting scheduled upgrades/releases  Designing, implementing and supporting approved/prioritized changes  Maintain a documented partnership agreement with BMC  A demonstrated ongoing an effective relationship with BMC  Providing technical support for development projects [Deadline for Vendor Response] 5/2/2011 [Publication Date] 4/18/2011 [Document links] 
Statement of Work
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