f7058028_up_Insurance___Member_services__What_to_do_
[Reason for rejection] Claimant not covered [Probable cause] Pharmacist may have entered an incorrect dependent child code The date of birth entered by the pharmacist does not match the date of birth in the database [What to do*] 
Ask your pharmacist to ensure he/she enters the patient code for dependent children Contact Info-Line
Standard Life Canada - Member - Group Insurance - Member services
What to do*