8370b8e0__world_of_customer_experience___0
[OLD WORLD COMPANIES…] Serve shareholders. If making money is the goal, then shareholders and other investors, whose interests are typically short term in nature, are the masters. [NEW WORLD COMPANIES…] Serve customers. Their philosophy is, if you get it right for your customers, day in day out, then profit takes care of itself. [0] 
EXTERNAL ORIENTATION
Rod's Round Up | What's going on in the brave new world of customer experience?
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