38102ccb_stems___Reviews_of_2015_s_Best__Benefit
[Feature] CTI [Function] Computer-Telephone Integration is a broad term for a collection of functions offered primarily with VoIP systems. CTI allows customer-specific information from the company’s database to be automatically displayed on a computer whenever that customer is on the line. [Benefit] 
Streamlines call processing, saves employees from having to repeatedly look up basic information when customers call.
Small Business VoIP & Phone Systems - Reviews of 2015's Best
Benefit