c7c6ac00_der_s_Desk_Guide__Intervention__cooperation_and_communication_
Defeating (will challenge you) You can tell me what to do, but I will not listen. We tried everything and nothing ever changes.
Remind them that they always have choices. Restate the possible consequences. Recall positive attributes of person or family that can be used. Remind them that others experience similar situations.
Commander's Desk Guide, Intervention
COMMAND APPROACH Redefine the situation and establish why it is a problem. Review one step at a time one action plan. Reinforce working things out through cooperation and communication.