52a46b18_of_Resolution_Management__ORM___Question
[Answer] Typically, VA will offer alternative dispute resolution (ADR), usually through mediation, as a means for settling a complaint. ADR involves a neutral third party who assists the parties to reach an agreement that reflects their mutual interests. ADR is voluntary and does not require the parties to reach agreement. [Question] 
How are settlement agreements arrived at?
Settlement Agreements for EEO Complaints - Office of Resolution Management (ORM)
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