e22d3241__CRITERIA___INDIVIDUALS___CSIA__2
[0] Customer Service Project of the Year [1] This award recognises an outstanding project which has delivered a substantial and complex scope of works which was on time and budget and with a lasting impact on the customer relationship. [3] The costs of the project were tightly tracked and reported. The costs were accurately forecast and did not exceed budget. The project has led to increased profitability for both the customer and the supplier. [4] There was a defined project methodology in place and this was delivered by trained and qualified project professionals. The customer’s requirements were very well understood and were in line with the contract, where appropriate. The scope of the project was well defined and understood by all parties at the beginning resulting in minimal scope changes in flight. The reporting of progress on the project was well documented in a pre-defined process and was distributed regularly to all [5] There was a post implementation review to assess the successes and learning from the project and what could be done better next time. The project gave individuals the opportunity to grow in their professional development and some may have used this in their academic progress. [2] 
The project will have been marked by the execution of an excellent stakeholder communications plan. The satisfaction of the customer was tracked and demonstrably exceeded their expectations. At the end of the project there was some form of recognition or joint celebration to mark the successful conclusion of the project.
JUDGING CRITERIA – INDIVIDUALS | CSIA
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