22a6ca11____William_Paterson_University__Actual_Outcome__using_metrics
The Department of Recreational Services will assist William Paterson University students in developing leadership skills through active involvement in employment opportunities, extracurricular education opportunities, and participation in recreational sports and activities. University, Student Development, and Recreational Services Mission Statements [Student Learning Objective] A. As part of their employment by the Department of Recreational Services, student employees will develop customer service skills. [Program or Activity targeted] In-service Training Programs On-the-job Training [Expected Outcome] 1) By the end of four weeks, with proper training, the student employee will be able to assist a customer within 3-5 seconds without prompting. 2) By the end of four weeks, with proper training, the student employee will be able to prioritize tasks to be able to attend to more than one task at a time, depending on the nature of the task. (ex. Answer phone and swipe an ID, assist fitness participant and reinforce policies & procedures) [Instrument Utilized] Student Employee Self-Assessment Reflection Essay [Conclusions, Next Steps] Re-define expected outcomes and design a more effective instrument to measure specific expected outcomes. Improve in-service training program for all Rec Center Student employees. Increase opportunities for learning new skills and process for job advancement. [Actual Outcome, using metrics] 
Initial plans to utilize a rubric or checklist for assessment was put on hold. Data collected does not specifically reflect the expected outcomes. Current yearly performance evaluations were utilized to assess overall job performance that addressed the expected outcomes in a more general format. Students utilized the same tool as a self-assessment with a reflection essay. Criteria that addresses expected outcomes include: Attitude, Courteous & helpful towards others, Understands Job Description, Knowledge of Operations, Knowledge of Clientele, Uses Common Sense, Follows Policies & Procedures, Initiative to fulfill job responsibilities, and Willingness to perform duties beyond job description.
Assessment Overview Grid: Recreation Services - William Paterson University
Actual Outcome, using metrics