d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Thu, September 18, 2014 [Rating] 0 [Service] cable [Location] Brampton, ON [ISP Response/Comment] sorry, I don't know your exactly story. But I guess you must be testing using Wi-Fi which the speed could vary a lot. We provide an escalation for issue not solved over 48 hours by our customer relation team which is listed on our web site. you can contact by email to jack.don@ciktel.com they can look at your case. Regarding porting out charge, we charge 25$ for numbers to be ported out because we paid for number port in/out. I hope you still have time to contact our customer relation to escalate your issue, they do help customers for everything from technical to non-technical and almost all cusotmers are very happy after contact them. I wish we could do more to help you and apologize for the inconvenience caused CEO Jordan [Comment] 
Hi, I am very disappointed with the service I received from CIK. My issue was that the speed was not consistent, I will get 24mbps and next minute I will get 0.7 MBPS. I called CIK too many times. I was forwarded to second level support third level support with no results. The most annoying thing was that I will call and tell them I need help, internet is working but is very slow and inconsistent. after a few days I will call again to ask why no once called to resole my issue and customer service would tell me that because I told them that the internet is working. in the last four months I have been calling them almost every week with no results. I finally got fed up and changed my ISP. I called CIK to tell them and was told that they will charge me $25 to port my number back. such a crappy service for a year and charge me $25 to port my number (which was not mentioned in the original contract. If everything goes fine it is good service but when there is an issue, they are the worst company to deal with. all they have are very good customer service persons answering the phone calls so they talk, talk and talk but no action. they do not have resources to send to the customers to resolve issues. I regret my decision to move my services to CIK. I ended up paying the same as I would have paid to Bell for this time period PLUS the aggravation.
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