4c28ae38_rategic_Planning_and_Reporting__Indicators
[Long-range targets] 95 percent of Federal agency reference requests in Federal records centers are ready when promised to the customer. [PRM linkage] Customer Results: Timeliness and Responsiveness [Outcomes] Agencies receive prompt, cost-effective services. [Indicators] 
Number of agency reference requests Number of requests ready on time Cost per agency request
Strategic Planning and Reporting
Indicators