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[State Entity Name] Revenue Department [Description of Work] Remedy Implementation The Department of Revenue (DOR) is in need of a technical analyst and developer that has expert knowledge of BMCs Service Desk Express (SDE) and Remedy On Demand products. This analyst will gather and document existing requirements, data flows and business rules for DORs existing Service Desk Express implementation. They will act as the subject matter expert who will be responsible for advising Revenue on its migration path to, and adoption of, Remedy On Demand. [Deadline for Vendor Response] 9/25/2012 [Publication Date] 9/7/2012 [Document links] 
Statement of Work Amendment or Addendum
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