f89c2447_irewall_Analyzer____User_Guide__Link
[Description] Click this link to create a ZIP file containing all the server logs that the Technical Support team will need, to analyze your problem. You can then send this ZIP file to fwanalyzer-support@manageengine.com or upload the ZIP file to our ftp server by clicking on Upload to FTP Server, in the pop-up window provide your E-Mail id and browse for the zipped SIF file and then press Upload. [Link] 
Create Support Information File [SIF]
ManageEngine Firewall Analyzer :: User Guide
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