86742f0f_of_the_Governor___Scott_Walker__Goals_and_Results
[State Agency] Complaint Intake and Screening Process [Project Overview] To improve operational efficiency and stakeholder satisfaction through the centralization of complaint processing into the Division of Legal Services and Compliance. [Goals and Results] 
The projected implementation date to centralize the complaint process is 4/2013. Results will be measured upon implementation.
Lean Government - Results | Office of the Governor - Scott Walker
Goals and Results