640bc943_IT_Service_Management_strategy__What_it_means
[Service catalog] Service Targets [Who provides it] ITSP Direct relationship to service cost, efforts, quality and performance expectations. This is reflected in overall cost of service ownership. [What it means] 
Defines the basic targets for availability, issue management, special requests, changes and recovery from disruptions.
ITIL chief architect: How to build an IT Service Management strategy
What it means