d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Fri, March 13, 2015 [Rating] Comment [Service] dsl [Location] toronto, ON [ISP Response/Comment] How do you know the person made comment on March 2nd would be cancelling our service? As far as I heard, recently almost all of our customers are very happy with our service as recently we have made big improvement in network/hardware/TV/customer service. You have your choice to select other company, but I'm happy as many our customers are supporting us. We had difficulty time in past several months in network improvement, but now all over. Our customers are enjoying our cheaper price and better service. I don't think cancellation is hard with us. We do have slower refund due to some procedure issue we need 4-6 weeks to get refund done as we need to go through 1 billing cycle. Otherwise it is simple as clear. I don't think other ISPs have such 30 days warranty policy as CIK. I guess you are expecting too much. Anyway as I mentioned, it is your choice to select your ISP, every customer has own right, if they believe CIK is not good, they will leave. All consumers are smart in Canada. Jordan CEO [Comment] 
To the person who comment on march 2nd, i suggest you to cancel and get as much money back as possible. You probably wont get full refund but it's better than having to experience their service the full way. I've been in your shoe and i cancelled with them and moved to rogers. let me assure you, the cancelling process was terrible.
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