d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Thu, January 01, 2015 [Rating] -1 [Service] cable [Location] Scarborough, ON [ISP Response/Comment] just to explain a little bit more for what we are doing on Rogers network toward heavy users. We found out some customers are downloading from 100GB to 400GB a day, which has caused us big problem. We calculate fair usage policy based on 1% heavy users to avoid affecting majority of customers. When abnormal usage detected, we will notice those customers by giving a warning letter before put them to heavy usage group which speed will be lower than normal user when we have network congestion such as today. we will implement this from tomorrow. What you had before is based on trial, that is why our customer relation can help you. You can also check from www.ciktel.com to login your account and see your usage. You can also contact Jack to let him investigate for you for that is the issue today. But we have noticed today everywhere from 2:00pm traffic is full due to new year, holiday and cold weather. we wish we could serve all of our customers as possible but it seems we have to drop some extreme heavy customers so that we can make 99% customers happy. Thank you using our service and happy new year. Jordan CEO [Comment] 
On December 22nd, I made a comment on how I cannot use many applications due to their "bandwidth" limiting strategy. I got a reply, asking me to email jack.don@ciktel.com, which apparently is the "file a complaint" address according to their website. So I did, asking them why they are doing this, this Jack did something and told me that our household was flagged as a high volume user, and he has removed the flag, and stating the following from their TOS: -------------------------------------------------------------- 1.9 Unlimited downloading: CIK might provide unlimited internet upload/download with or without conditions which is based on residential customers normal usage, if abnormal usage or malicious activities detected which endangers CIK network, CIK might suspend customer�s service without notice. CIK unlimited internet downloading policy is also governed by CRTC rules and decision, government laws, and Rogers/Bell�s policy which if any change, CIK will notice customers by email 30 days in advance at least. -------------------------------------------------------------- Basically "unlimited" usage is entirely up to their discretion and the Jack Don guy confirmed this in the email, also stating how "All ISPs have similar terms and definition for abusing network". Even though for a while the Internet was usable again, I was not pleased at the situation and how he basically is blaming us for "not following policy", but at least it was fine at the time. Now, just little over a week, my Skype and online games stopped working again. The exact same behavior. So what now, email the 'Jack' guy again and rage? Nah, I think I'm done with CIK.
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