ebb37bb9_D2L_Tickets__Issue
[Created] 25-Sep-2007 11:49 [Number] 79QC513713 [Status] Closed [Issue] 
We have had a rash of incidents where people taking short quizzes experience a "freeze" about midway through the test. During the freeze, they cannot save any answers nor can they submit the quiz. Thinking that the old time-out issue was showing its presence, I assumed the people had not done anything for 30 minutes; however, in the case at hand, the quiz was to last only 12 minutes. The text of this report from our helpdesk is, "The client was taking a quiz on D2L in the lockdown browser and the quiz locked up and stated that it was submitting and then the computer froze. The client would like to know what happened." According to the log, all seemed normal. Can you give me a clue? This is happening too frequently. In this case, Respondus Lockdown browser was used but we have reports of the same thing happening using ordinary browsers. Help!
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