3e7daceb_Serena_Software____Breakouts__Track
[Session] 107 [Title] The DevOps Bridge: Are we Building It or Burning It? [Abstract] Development (Dev) and Operations (Ops) often operate at cross purposes with different agendas driven by different business leaders. A rung or two down the ladder IT Ops personnel, project managers and developers find themselves scrambling to meet time, budget & quality goals while maintaining today’s super high availability expectations. Recent research shows that 40% of all incidents reported at the service desk are as a result of failed changes. How do you design and execute an integrated change and release management strategy to reduce incidents and trouble calls into your service desk as a result of unintentional impact of changes? Join George Spalding, as he discusses the latest advancements and techniques in IT Service Management (ITSM) and Release Management that can strengthen the DevOps bridge and deliver new levels of service responsiveness. [Speaker] George Spalding [Company] Pink Elephant [Product] - [Level] All [Track] 
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