9a4d552c_ion_Online_Tutoring___UBC_Wiki__Strategies
[Reality] Out of sight - out of mind. [Strategies] 
You need to establish a presence online and communicate when you are stepping away. Use your "away" message on IM and customize it to let people know when you will return. Be available when you say you'll be there and make initial contact with everyone who contacts you.
Documentation:Online Tutoring - UBC Wiki
Strategies