d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Sun, January 04, 2015 [Rating] -1 [Service] dsl [Location] Hamilton, ON [ISP Response/Comment] sorry to hear you have some DSL issue. If you have some problem can not be solved or no solution within 24 hours, you can escalate to our customer relation department Jack.don@ciktel.com to investigate. please provide your ticket number as possible. Our DSL/FTTN very stable and we do not have general speed issue as every month over 1000 new customers joining our DSL/FTTN. so I guess your issue is just related to your location, so you can pass your ticket to our customer relation, we will find out why quickly. Sometime issue is not caused by modem, we have trouble shooting procedure, so do not worry, we will get it fixed. Jordan CEO [Comment] 
I have used CIK more than three months, it is my nightmare. Internet almost drop line many times a day. I called service almost every time. They did change DNS and change channels, still not good. I asked to change modern, they rejected. and speed is really bad. first ten minutes fast, second ten minutes download could drop to 10kb, for my TV, ha.. I can not even watch full movie. I have to unplug power, it will go back normal. but it won't last. I called many times call, the technician could not help you, just told me it looked good after testing. I want to cancel this service. CIK is the worst ISP I have met.
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