d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Mon, September 01, 2014 [Rating] -1 [Location] Ottawa [ISP Response/Comment] Recently we spent 200k upgrading our call center system for 6 national support centers which I believe your issue is caused by part of this upgrading. We switched to the new system on August 29 and one of the major issue caused is most of call agents can not pick up phone and we have switched back yesterday. Could you pls send you contact information to our customer relation department jack.don@ciktel.com and we will assign one of senior managers to contact you to investigate your issues. We apologize for the inconvenience caused and as Customer is King so we are keeping improving our product/service and management. Jordan CEO [Comment] 
Terrible service. I know it's cheaper to use Indian support centre but using dumb indian support staff is an insult to those of us knowledgable with internet protocals and machinery. First when I openned the account, I call their centre to pay with my credit card. It was a damned zoo on the other end. People with accents I can barely understand and all trying to scream over each other. It was like the other guy was trying to take my credit card while watching a football match. Ok got that sorted out. Today, I lost the internet and not only took me 6 tries to get through. Forget about leaving a message. They ain't calling back. And what the hell is leaving me hanging on for 20 minutes telling me I'm in que only to have me to leave a message? And when I finally got through, all I wanted to know was a simple answer. Was the CIK network down? A straight yes or no. I've done enough of these things to know when it is a hardware failure on my end. Instead, I've got the freaking run around asking me about the lights on the modem and then having me to read the details on the transformer. You guys sent me the hardware. Don't you know what you sent me? And if it is transformer failure, your tech doesn't know enough that there wouldn't be any power at all to the modem? A simple yes or no to whether your network is down would tell me to wait it out on your end or to start an RMA procedure. How friggin hard is that?
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