d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Sat, February 08, 2014 [Rating] -1 [Location] Toronto, ON [ISP Response/Comment] Could you pls pass your ticket number to our customer relation department jack.don@ciktel.com and he will follow up for you. Majority of issue solved within 48 hours, but if lack of enough information, it might take longer. I think your issue is not disconnection to DNS, so we would need more information. If you send ticket to jack, he will reply you quickly. Jordan CEO [Comment] 
Bad: - Frequent disconnection to DNS - Unable to fix any issues even internet was down for 3 days. - Technicians are not very helpful. Never fix the problem for us. - Can't communicate with English very well - Cant stick to their 48hr promise. ps The music they play on their hotline is terrible Good: - people are nice. - Price is good. - Speed is stable but when things get bad, it gets REALLY BAD.
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