e22d3241__CRITERIA___INDIVIDUALS___CSIA__2
[0] Customer Service Professional of the Year [1] This award recognises high standards of customer service within an organisation through the applicant’s personal dealings with customers and by contributing to the overall customer service policy through their involvement in communications, problem solving and innovation. [3] The Service Professional is typically overachieving on their internal KRAs. The Service professional is retaining and growing business for the organisation. They look for better, cheaper, faster ways of doing things. [4] The Service Professional makes suggestions for operational improvements which will impact on the customer experience. They are able to accept difficult tasks and projects which would normally be seen as above their level in the organisation. They are restless advocates of the customer, never satisfied unless the customer is happy and will bring other people along in virtual teams to achieve this. [5] The Service Professional is actively developing new skills. They are a mentor and source of knowledge to their peers and give this generously. They are a constant source of brain storming with lots of ideas. They are not daunted by obstacles but find a way around them with fresh thinking. [2] 
The Service Professional demonstrates all the behavioural standards set by the organisation. Customers enjoy dealing with the Service Professional and there are multiple examples of positive customer feedback. When there is a crisis people look to this individual to save the day.
JUDGING CRITERIA – INDIVIDUALS | CSIA
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