d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Mon, December 22, 2014 [Rating] -1 [Service] cable [Location] Scarborough, ON [ISP Response/Comment] Sorry about this. I think you can contact our customer relation department jack.don@ciktel.com so that we can take a look. Actually we do not throttle any customers, recently we are evaluating a new system to detect heavy users. We wish we could let everybody enjoy our cheap price and higher speed but found out around 5% of heavy users are using around 20% of our capacity, so we are doing some investigation for what to do next step as based on current model, we can not keep growth as we need to either drop some of heavy users or increase price. We will decide in January if we can afford the cost, we would still maintain current price and no restriction for any speed for any customers as possible. Jordan CEO. [Comment] 
They claim they have to throttle your speed because "you are high volume user", well this wouldn't be a problem if they didn't block every single application we used. I cannot use any service based software, no Google Drive, no Skype, no online games of any sort. This is completely ridiculous. Slow internet we can manage, completely unusable is just unacceptable. And extremely useless customer support, when you call them more than often it's straight to an answer machine. When you finally get someone (with heavy Indian accent) to pick up and you ask them a technical issue, they cannot give a straight answer and simply going in circles. I used to think this is a cheap and nice ISP, but I regret getting their services.
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