d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Sat, February 08, 2014 [Rating] -1 [Location] Montreal, QC [ISP Response/Comment] Could you pls provide us your order number so that we can look into it. We have average 100-200 new activation per day, and overall close to 90,000 customers. We are not bad as you thought. Pls email to jack.don@ciktel.com, we will investigate what happened for your case. Sorry about inconvenience. Jordan CEO [Comment] 
So I've been an Acanac user for may years, never had any issues but decided to switch to CIK for their 15mbps internet, home home and cable service because of slightly better price. My annual contract with Acanac ended on February 1st and I called CIK in the 2nd week of January to change my service. During the initial calls, everything was perfect, ok customer service (it was hard getting a representative who speaks english). When end of January came around, I set Jan 31st as the day they will come to install my modem and everything else. On January 30th I called just to confirm, and they told me no one will be coming the following day, at that time I was stupefied, my internet service with Acanac ends the day after and they will not come to install my new service. Apparently, they have to email (yes I said email) Videotron (I live in Montreal) to have Videotron send a technician to install my service. Those retards at CIK forgot to mention when i set the January 31st as my installation date that its only the day they will send a email to Videotron to request an installation. So after an hour of shouting to multiple morons, all of whom couldn't do anything, I hung up in frustration. For the next week, I didn't have cable TV, didn't have a residential phone service and worse of all I work from home and didn't have internet. I called them every day on multiple occasions and it was always the same story, "We emailed Videotron, we don't know when they will come to install your service, they haven't responded yet, would you like us to CC you the emails we sent?" How would me seeing the email you sent help my situation? Can't you call them? You're a telecom company I sure hope to god you have a working phone!?! Those fucking morons wasted so much time of mine and I spent an entire week either tethering from my phone or having to go to a coffee shop to work (really not practical). In the end, i just ended up calling videotron and got their service, which they came the next day to install. Oh, also they made me transfer my residential number to them and now i can't have it back, I've had the same residential number for over 10 years and now I've lost that too. TL;DR: IF YOU'RE THINKING OF USING CIK'S SERVICE, MAKE SURE TO CALL THEM ABOUT 2 YEARS AHEAD OF TIME JUST SO THEY CAN SET UP AN INSTALLATION DAY. ALSO LEARNING CHINESE OR TAMIL WOULD MAKE USING THEIR SERVICE ALOT EASIER
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