dca603d2_MacInfo___Efficiency__What_to_do
[Task] Knowing the terminology [Example] talking to a support person over the phone [What to do] 
Get to know a little vocabulary. This is not Mac-dependent: a lot of it is universal. Learn the meaning of the terms cursor, insertion point, menu, menu item, window, title bar, resize box, dialog box, ... Read the glossary.
MacInfo - Efficiency
What to do