d54a7edc_What_is_listening___Poor_Listening_Habits
[Poor Listeners...] Get upset at words which trigger certain emotions -- words such as communist, income tax, Hitler or abortion. Emotion begins and listening ends. [Good Listeners...] Hear these same words. When they do, they listen very carefully. A good listener tries to understand the speaker's point of view. [Poor Listening Habits] 
Overreacting to "push button" emotional words
What is listening?
Poor Listening Habits