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[Job Title:] PC Technician - Tier lll Desk [Description:] Click Here to display Description ESSENTIAL FUNCTIONS: 1. Installing, configuring and maintaining desktops, laptops pcs and printers. 2. Pinpoint problems and utilize the best possible solutions to resolve software or hardware issues. 3. Provide excellent customer service and work with employees on a daily basis to provide software, desktop and laptop support. 4. Build and implement new desktop and laptop equipment. 5. Support employees in the use of computer equipment by providing any necessary training or guidance. 6. Maintain a list of suppliers and other subcontractors who may be required to assist in the resolution of technical problems. 7. Arrange for external technical support where problems cannot be resolved in-house. ADDITIONAL DUTIES AND RESPONSIBILITIES: 1. Conduct special projects as assigned. 2. Other duties as assigned. KNOWLEDGE, SKILLS, ABILITIES: 1. Excellent presentation, technical writing and documentation skills. 2. In-depth knowledge of Microsoft Office 2010. 3. In-depth knowledge, strong troubleshooting and root cause analysis of Windows 7 client operating systems. 3. Working knowledge of Microsoft Active Directory. 4. 5 years or more experience in assisting company personnel in resolving complex hardware, software, integration and operating system level problems on workstations, mobile computing and network environments. 5. Ability to travel occasionally. 6. Ability to maintain confidentiality of sensitive information. 7. Working knowledge of Dell and HP desktops and laptops. 8. Experience in providing support for Microsoft Office Suites including 2007 and 2010. 9. Prior experience in supporting mobile devices to include IPhone and IPAD. QUALIFICATIONS: 1. Minimum of an Bachelor�s Degree in Computer Science or related field. 2. MCP � Microsoft Certified Professional or MCSE � Microsoft Certified Solutions Expert 3. CompTIA A+ 4. Minimum Ten (10) years practical experience. 5. MOS 6. HDI Support Center Certification 7. Comp TIA Network SUPERVISORY RESPONSIBILITY: 1. None, however, may lead, train, or participate in work team assignments. WORKING CONDITIONS: Office, warehouse, and field work environments. PHYSICAL REQUIREMENTS: 1. Must have no physical problems with walking, climbing, stooping, pulling, and pushing. 2. Must be physically capable of lifting and carrying 50 to100 pounds. [Job Type] Non-Exempt [City] Houston [Apply] Apply Now [Industry] 
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