332a02de__development_in_the_APS___APSC__Element
[Description] Assess outcomes achieved at individual, group and/or organisational levels. They can be positive, negative or, at times, ambiguous. Consider: Did we get value for money? Did our investment accrue tangible and intangible results leading to better business outcomes? Could we have achieved the same or better outcomes cheaper and/or quicker? How can we improve? What is the level of satisfaction of the agency executive, business managers, line managers and stakeholders with improvement/ achievement of desired business outcomes at appropriate level (e.g. agency, business unit, individual)? What is the level of contribution of learning and development interventions to the achievement of actual (desired and unintended) outcomes as perceived by: agency executive? business managers? line managers? stakeholders? [Methodology options] A deliberate judgment by agency executive and or internal business stakeholder/client (i.e. a 'structured dialogue') that considers the: objectives of the intervention(s) inputs/level of investment business outputs relevant outcomes (such as cultural change, desired recruitment and retention outcomes, reputation of the agency/business unit) return on investment (ROI) studies formal and informal assessments of value for money. [Element] 
Outcomes of learning and development
R e l e v a n c e
A p p r o p r i a t e n e s s
R e a c t i o n
C a p a b i l i t y a c q u i r e d
P e r f o r m a n c e o n t h e j o b
O u t c o m e s o f l e a r n i n g a n d d e v e l o p m e n t
Building capability: A framework for managing learning and development in the APS - APSC
Element