d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Wed, March 26, 2014 [Rating] -1 [Location] Ottawa, ON [ISP Response/Comment] Our standard refund time from receive the hardware till refund complete is about 4-6 weeks due to several depertments involved. For customers not receive refunds over 6 weeks, can escalate by contacting customer service which will be sent to quick refund which should be done within 1 week. I'm not sure why in your case it took so long to get refund but we finished our commitment of 30 days warranty and also refunded you as our commitment. Also I guess CIK is the only ISP in Canada providing such 30 days warranty and harfware life warranty. As we already have over 86,000 customers now and it is till keeping increasing 2000-3000 customers per month. I could not comment your speed as it is depending on each site and situation. Anyway, I guess we still have a lot of things to improve as we are getting bigger and bigger. CEO. Jordan [Comment] 
Signed up for the service in September 2013, cancelled under their 30 day warranty policy due to poor transfer speeds compared to what I was paying for. I just received the refund today March 26 2014. Totally forgot about it. Just showed up on my credit card and I realized that it was the refund. Beware of this company.
User Ratings Comments for CIK Telecom INC
Comment