22a6ca11____William_Paterson_University__Actual_Outcome__using_metrics
The Department of Recreational Services will assist William Paterson University students in developing leadership skills through active involvement in employment opportunities, extracurricular education opportunities, and participation in recreational sports and activities. University, Student Development, and Recreational Services Mission Statements [Student Learning Objective] B. Recreational Services student employees will develop leadership skills and oral presentation skills by leading facility tours. [Program or Activity targeted] Facility tours (Classes/Individual) In-Service Training Programs On-the-job Training [Expected Outcome] By the end of one semester of employment, Control Desk and Fitness Room student staff will develop the necessary knowledge and skills required to be able to lead an informative facility tour of the Rec Center to prospective individuals and classes when asked, without professional staff supervision or prompting. [Instrument Utilized] Weight/Fitness Employee Pre- and Post-tests Student Employee Self-Assessment Reflection Essay Student Employee Performance Evaluation [Conclusions, Next Steps] Improve in-service training program for all Rec Center Student employees to increase job skills, and knowledge of programs and services. These factors, as well as maturity, greatly impact students’ ability to lead a successful facility tour. Modify assessment tools to include customer satisfaction surveys (Ex. Mystery Shopper). [Actual Outcome, using metrics] 
Initial plans to utilize a rubric or checklist for assessment was put on hold. Data collected from the pre & post knowledge tests administered to WR/CV employees was insufficient to draw accurate conclusions due to lack of test/re-test reliability. (The same students were not pre- & post- tested.) The test average for WR/CV Student Supervisors was 92% while the average for all other WR/CV student staff was 72%. In reviewing pre- & post-tests with performance evaluations, 50% of WR/CV student staff lack confidence in their skills and knowledge and need additional training.
Assessment Overview Grid: Recreation Services - William Paterson University
Actual Outcome, using metrics