d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Mon, October 27, 2014 [Rating] 1 [Service] cable [Location] Barrie, ON [ISP Response/Comment] Sorry to hear you have speed issue. Here you can test: 1) test using a wired cable connecting computer to modem directly,(you might need to reboot the modem when doing so) 2) stop other downloading/game etc 3) test in the morning, afternoon and evening. Generally you can not use Wi-Fi test which speed various a lot and also need to turn off other applications such as movie/download. So we can find out it is Wi-Fi issue or rush hour issue or your home network issue. For network capacity, we are adding network capacity almost every week to meet the increasing of customers. We just upgraded for Bell 10GE circuits last Friday and Rogers today again. If you need any help and if regular tech support can not help you out, pls obtain a trouble ticket and send to our customer relation department jack.don@ciktel.com, we will be happy to assist you. Don't worry about network capacity as we are upgrading every week to meet customers' need. we just need to find out for your case, where is wrong. Thank you using our service. CEO Jordan [Comment] 
Had issues with consistent download speed, and ping spikes when playing online video games. Aside from that service was decent, especially for when i recommended CIK to my parents, who spoke very little English. Think they have tech people in quite a few different languages. The speed, when they're good is pretty awesome, but sometimes can get annoying when it goes down to 200kb/s. Compared to my experiences to Bell/Rogers tho, I do think that CIK has more to offer just on the fact that there's no bandwidth caps alone.
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