d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Tue, March 17, 2015 [Rating] -1 [Service] cable [Location] BC [ISP Response/Comment] Sorry about this. Could you pls contact our customer relation Jack.don@ciktel.com so that we can investigate for you. I believe your issue seems like related to most common disconnection in error in west coast area, which we would need about 48 hours to get it solved with Shaw. There is some procedure issue as I understand right now all customers prefer to get issue solved right away, but we depends on third party Cableco/Teleco repair time. So if it is not late, pls contact our customer relation department, we will investigate for you. Thank you very much. Jordan CEO. [Comment] 
Data loss and unstable connection during 30-day warranty period. Technical support asked me to bring my brand new purchased modem to CIK store for firmware upgrade, because the modem firmware cannot be updated online. Right on the 30th day when the warranty ended, internet disconnected completely for 2 days. During these 2 days, I called 3 phone numbers shown on the modem numerous times, but none of them answered the phone. I went to CIK store which shall be open at 10:30am, but I waited before leaving until 10:40am, the store still closed. I thought CIK went bankrupt at that moment. After 2 days, the connection came back. But I can only use 1 or 2 devices in my home at the same time. Diagnostic message showed on the unconnected device as DNS failure. I feel sorry for their technical support and customer service staffs, because they cannot solve the problem which is actually the company�s policy. I canceled CIK service right away, as I know my argument will not change their policy anyway. The price I paid was $108 for modem/2-month service fee $66 (average 87/month). I regretted that with this payment I could have enjoyed much better service from any other ISP. Farewell, CIK.
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