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[State Entity Name] Employment & Economic Development Department [Description of Work] FileNet Support Services DEED requires the services of a FileNet vendor / FileNet technician to provide remote support for the Unemployment Insurance (UI) FileNet installations in Production, Test/Acceptance, and Development environments. It is required these services be performed by a vendor/technician who is an IBM Partner with IBM FileNet ValueNet® certification. While DEED has a FileNet technical support team in-house, they will look to the selected vendor to partner with them and function in a consultative manner as an expert in FileNet, and to provide technical support and advise on best practices for maintenance and upgrades to the FileNet installations for Unemployment Insurance. [Deadline for Vendor Response] 3/4/2011 [Publication Date] 2/22/2011 [Document links] 
Statement of Work
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