1ba9f863_2013__Museums_and_the_Web_2013__Project_Phase
Testing is not representative of users or biased towards the views of a powerful minority [Possible Tactical Approaches] Do user testing and background research prior to scoping [Project Phase] 
Testing and signing off the project products (e.g., new customer service or new business process)
Tactics and Decision Making for Successful Museum Digital Projects | MW2013: Museums and the Web 2013
Project Phase