d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Thu, September 18, 2014 [Rating] -1 [Location] ON [ISP Response/Comment] Dear customer, please contact our customer relation department jack.don@ciktel.com and one of our senior managers will review your issue and get this solved for you quickly. don't worry too much, we are a big company with over 100,000 customers, customer selects us because they trust us as we treat customer as our king. I'm sure you will be happy to get your issue solved once you are working with our customer relation team. CEO Jordan [Comment] 
I have been using CIK for a little more than 2 yrs now. In the beginning of the second year, I called customer service and complained that the internet speed was not up to par and they said we should upgrade. So I spent more than $100 out of my pocket to upgrade and get a new modem, and the speed was just ok after that, but I didn't say anything about it since it was enough for my purposes. This past weekend I received a call from CIK saying that they had made an error with the billing, that they had continued to charge me the same rate as before I upgraded. They then continued on to say that I had to now pay a lump sum for the services that THEY had failed to bill me for in the past year. (I have my mastercard set up for automatic payments so I was not particularly aware of this). It's not that I am not willing to pay for the service that I'm using, however, for me to basically take responsibility for something the company did wrong is unacceptable. I argued with customer service customer service for a while, and I decided that I would terminate my account with CIK, and they said that: 1) I must provide them with 30 days' notice (perfectly acceptable), and 2) They would get a DEBT COLLECTOR to collect the "debt" that had accumulated due to a mistake on their part At this point, I am more than very frustrated with the customer service of this company and I am seriously considering the possibility of filing a complaint with Consumer Protection. I feel that if CIK decides to continue on this way, soon nobody will want to use their services, ultimately hurting the company, and so I strongly urge CIK to train their customer service employees better!
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