2f333d6f_UX_Techniques__UX_Mastery___Technique
[What It Is] An experience map, or customer journey map, is an extended version of a mental model. Rather than looking at one moment in time for a single user, an experience map is an holistic, visual representation of your users’ interactions with your organisation when zoomed right out. Because many organisations and the projects within them are large and complex, an experience map is usually captured on a large canvas—a necessarily big poster that you can zoom in or out of to explore the details. [When To Use It] Analysis [How To Use It] Luke's article, UX Marks The Spot: Mapping The User Experience discusses what experience maps are, and why they're useful. Megan's article, How To Create A Customer Journey Map (complete with accompanying whiteboard animation) will then give you step-by-step instructions on how to create your own. [Technique] 
Experience Map
UX Techniques -UX Mastery 
Technique