640bc943_IT_Service_Management_strategy__What_it_means
[Service catalog] Service Reports [Who provides it] ITSP, as agreed with the business. Contributes to the monitoring and measurement against expected norms and quality criteria. Identifies deviations and potential costs or savings. [What it means] 
Defines the type, frequency and distribution of reports.
ITIL chief architect: How to build an IT Service Management strategy
What it means