d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Thu, April 02, 2015 [Rating] -1 [ISP Response/Comment] I apologize for the problem you have, could you pls just contact our customer relation department jack.don@ciktel.com with your account information or if you have a ticket number, we will look at your issue immediately and see how to solve it quickly. We can not avoid all customers internet fault free but whenever there is issue, we always try to get it fixed quickly as we can, but sometimes, there is wiring related it might take longer to troubleshooting from modem, wiring to CO. Jordan CEO [Comment] 
It was a beautiful July 2014 when I had received news that my beloved contract with "Rogers" was coming to an end. As my household was using more bandwidth now, I thought an unlimited bandwidth option was in order. Lo and behold! Written gloriously in a newspaper was an ad for unlimited internet/phone service/and cable tv for 39.99 a month. It seemed too good to be true. Picture all the porn I can download! We quickly called them up to ask more about the promotion and through mystical confusion powers, they claimed that they can give us a better offer of 30 dollars/month if we sign up for this second! Stupidly, we succumb to their seduction and set an installation date. As the day arrived, we waited anxiously for the technician who was suppose to show up (10am-5pm). Our spirits high, at exactly 4:55 pm a "Bell" vehicle showed up. The Bell technician came inside and took a look at the modem they had sent us and declared "Hear ye, CIK failed to send everything needed for installation", and with a poof, he disappeared never to be seen again. Being starved for internet, we were naturally really peeved. I called customer support to ask about the issue and was rewarded with, a polite gentlemen at what sounded to be an office party! How fun it was that I could hear everyone except for him! Frustrated, I asked to cancel the subscription as there was a 30 day trial period, the gentleman put me on hold where he promptly hung up on me. Aghast, I tried again and asked to speak to a manager, and with extreme professionalism, they hung up on me again. That day, at 11 p.m a technician called my house and instructed me over the phone on how to install the internet. What a rush that was! How empowering was it to be able to install my own internet, even though I paid the installation fee to have a "professional" come by to do it. One month later, I am highly pleased that my internet connection would lagged at 10 pm till 9 am! It makes playing League of Legends so much more challenging and in the future, would make me a better player!:) Today, my internet has ceased working. The modem light is is flashing but unfortunately, not the internet light. Excited that CIK telecom gave me this opportunity to talk to them again, I called them about this problem, only to be informed that it was my wall jack that was the issue. Confused about how my wall jack had been working for the past month and suddenly stopped was beyond m, they are obviously the professionals. I tried plugging it into all of the other wall jacks to no avail. Disheartened, I bought the modem to their customer service location where I witnessed seventy satisfied customer demanding a cancellation on their service. I was numbered 73 and while waiting, witnessing number 72 leaving with a brand new modem. When it was my turn to visit the party loving professionals at the office, I was informed that my modem had no problems, but as I had press "reset" on it, I had wiped all of the memory from it and they had to input it back it. As they still insisted that it was my wall jack that was the problem, they honorably avoided answering my question about why my wall jack worked for a month and would suddenly stop today! Here I am, at a library, patiently waiting for a technician that they promise will definitely come on Thursday. Are you someone who thinking gaming is too easy? Why not add a little lag to spice it up for you? I recommend this company for everyone who has a little masochist inside them. It will hurt so good! Rating from reddit
User Ratings Comments for CIK Telecom INC
Comment