e278d670_ess__Triage___Bereano_Partners__What_No_One_Tells_You
[Workflow Attribute] When not to respond [Attribute Details] Make it clear to all parties internally on what type of content will NOT be responded to –and suggest further activity that needs to happen internally. [What No One Tells You] 
It’s important to balance proactive response, but also setting expectations on how far we will respond to customers and what appropriate channels are.
Breakdown: Social Media Workflow, Process, Triage | Bereano Partners
What No One Tells You