c7c6ac00_der_s_Desk_Guide__Intervention__cooperation_and_communication_
Minimizing (unrealistic) It was only a push and I only held my hand over his/her mouth. Yes sir, it happened but it is no big deal. This was blown out of proportion.
Be alert to the words "only," and "just,"; this would be rare if it has reached visibility. Present facts (e.g. read the blotter or medical evaluations, describe severity of abuse). Consider whether there is a pattern or history.
Commander's Desk Guide, Intervention
COMMAND APPROACH Redefine the situation and establish why it is a problem. Review one step at a time one action plan. Reinforce working things out through cooperation and communication.