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[0] Operational Integration [1] Process for establishing administrative arrangements that enable you to build on the investment [3] ● Establish the policy, objectives and plans ● Communicate the importance ● Ensure that customer requirements are met ● Assign responsibilities ● Determine and provide resources ● Manage risks to the services ● Conduct reviews [4] ● AS ISO/IEC 20000.1 � 2007 � Information Technology Service Management � Part 1: Specification [2] 
Not a �once and for all� set of decisions and investment. Requires sustained commitment from senior management and a collaborative approach to ongoing maintenance and enhancement
LINC Tasmania Online - Advice 17
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