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[State Entity Name] Revenue Department [Description of Work] Cisco IP Contact Center and IP Telephony Support Specialist The Department of Revenue (DOR) is seeking a Cisco IP Contact Center and IP Telephony Support Specialist for developing and supporting call center workflow applications and administering daily telephone system move, add, and change requests. The selected individual may also be required to support the design, construction, testing, documenting and supporting of various telephony applications to meet the business and IT needs of the DOR. Candidates must have strong skills in Cisco IP call center telephony solutions and telephone configuration and support with an emphasis on call flow scripting. [Deadline for Vendor Response] 4/26/2011 [Publication Date] 4/13/2011 [Document links] 
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