d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Thu, August 07, 2014 [Rating] Comment [Location] barrie, ON [ISP Response/Comment] Dear customer: Sorry to hear you have internet unstable issue. On your account there is a trouble ticket number opened on August 1,2014. From August 2nd, our tech were trying to reach you and the numbers all wrong. and we have contacted many times. I will ask our customer relation department to follow up with you by email to provide your the logs and also help you fix the issue. Or you can contact jack.don@ciktel.com as seems your email address is also wrong. We need to talk to you to do some troubleshooting by level 2 team. Thanks for using our service. Jordan [Comment] 
I post here, because I am unable to get my issue resolved by contacting them by the phone, I signed up with CIK last summer, it was ok, its the same line used by the rogers, right, the issue being not able to get problem resolved when it arise, since the beginning of the year, I keeps getting disconnected for a minute or 2 and connection comes right back through out the day, sometimes multiple times within a hour, its not normal for connection to behave like this, I only called a few times at first, cause I thought it will probably gonna fix it by itself, but appreantly not, so everytime I call in now, the rep just asking the same questions over and over,(why not just look at my account history note) then saying a tech will call us, couple days later, sometime they do call, and basically just confirm the same info, then basically thats it, usually around the line of lets just keep an eye on the modem light, and give us a call when the connection dropped again. and if I call them back, it goes through the same process, which getting nowhere, and end up wasting everybody's time. to be clear of things, I already connected the modem directly to the line that come into my wall, thats like 1 meter from the outside box, I have the best possible signal. I know about all these hardwired connection, wifi, reboot, light pattern, modem power levels etc. so its either faulty modem ( i find the chance to be pretty low ), or the line outside, rogers end. I do find it understandable cik not trying to get tech to check for issues as it cost them. if atleast get this looks into, I am ok with it, but if this connection keep up like this, I'll be gone soon for sure. btw, the last rep was nice enough to give me a ticket number of 100064867, but no followup.
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