a6bd6b96_tomer_Services___Help___Advice__What_it_means
[Status] On Hold [What it means] 
There has been an issue upon processing your order and currently we cannot dispatch it without further information from yourself. Our team will have sent an email regarding this, please respond with the requested information. If you cannot locate the email please phone our customer service team with your order number and they will be happy to help.
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What it means