c7c6ac00_der_s_Desk_Guide__Intervention__cooperation_and_communication_
Projecting (blames others) If she would have done what I told him/her. Those people don't need to be in my business. Yes sir, it happened, but it isn't my fault. We have done our share.
Remember they may shift the focus from themselves to you (e.g. Sir, you have kids/wife/husband-you know how it is). Convey that abusive behavior of any form is not acceptable. Restate consequences.
Commander's Desk Guide, Intervention
COMMAND APPROACH Redefine the situation and establish why it is a problem. Review one step at a time one action plan. Reinforce working things out through cooperation and communication.