cb081686_wards_Program___SQM_Group_Inc___How_it_is_Judged
[Award Name] 11. Supervisor Top 5 World Class Improvement [Definition] Top 5 supervisors that have a 10% or greater annual world class metric improvement from the previous year receive a world class medallion and a plaque award acknowledging accomplishment. [How it is Judged] 
SQM’s world class criteria are based on the definition section for award #6, World Class Certification. Surveying must have been conducted for a minimum of 3 consecutive months during the Award year from January 1, 2015 to December 31, 2015. The supervisor nominee submission to SQM must be based on improvement stories from their CSRs on how the supervisor helped them improve their call resolution or Csat performance and then submitted to SQM. The supervisor improvement stories are the basis on which the SQM management team will judge the Supervisor World Class Csat Improvement finalists. A minimum sample size of 200 attributed customer telephone surveys taken from a random selection of calls that reflects your actual call type volume for both current and past year.
SQM’s Awards Program | SQM Group Inc.
How it is Judged