d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Tue, February 08, 2011 [Rating] -1 [ISP Response/Comment] 1) cx must be using CIK server 2-3 years ago. Since 2010 July 9, CIK created a English Division which all employees are English &French only, you can dial 416-8481517 select English to see. 2) Our DSL speed and quality is same as Bell and other DSL companies. And support procedure is very fast, usually fix all issues within 48-72 hours unless the issue can not be fixed. 3) If Voip phone down, cx can reach us by email or phone. [Comment] 
This ISP is terrible for a number of reasons: 1) Their support mainly only speaks Chinese. There is maybe only one or two people there that can speak English. 2) Their support is extremely inexperienced and lacking in knowledge. They cannot fix any technical problems. This includes both the Chinese support as well as the few people that do speak English at this company. 3) Their internet service constantly goes down for days without notice or any means to fix it. Calling their support never resolves this. 4) If you use their VOIP service, you will have to use another phone line (or cellphone) to call them, which can take hours and still not resolve your connectivity issues. Overall, extremely negative experience with this ISP. Constant disconnects that last for days on end and support that is worse than some of the worst I've experienced in the past (including Dell and Bell support).
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