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[0] 2. Access to and Continuity of Care: People with serious brain disorders have access to information and emergency hot lines, available 24 hours a day, 7 days a week, including response in the languages prevalent within the system of services and an appropriate level of care in a seamless system. [1] Does state, local mental health authority, and health plan have such emergency hot lines? Does a state, local mental health authority, and inpatient facility have mandated discharge plans with specifically assigned care coordinators? Does state, local mental health authority, and health plan have available crisis support programs when hospitalization is not necessary? [3] Appropriate and geographically convenient clinical staff are available 24 hours a day, 7 days a week. Complete physical examination within 24 hours of admission into any inpatient facility. Treatment integration of all medically recognized conditions Does review of clinical charts and data show that there is a continuity of care interventions within appropriate time frames? Discharge from inpatient facilities only when clinically indicated. [2] 
Survey of consumers asks about the responsiveness, sensitivity, and attitudes of emergency hot line workers. Survey of consumers asks about disruptions to their care.
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