d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Wed, February 25, 2015 [Rating] -1 [Location] TORONTO, ON [ISP Response/Comment] sorry to you have some issue, could you pls contact our customer relation department Jack.don@ciktel.com for your issue and they will look at it and see how to help you. BTW, in Canada, is there any ISP like CIK to provide your 30 days warranty? I believe we can not make 100% of our customer happy, but I'm pretty sure majority of customers staying with us are happy. Consumers are smart, we can not fool customers and force customers to stay with us by contract. If you like to be our customers, we would try our best to support you. I don't think just complaining would solve any issue. There is no company is perfect in the world, especially a fast growing company like us. What I can only say, we are always trying our best to improve our service/management/support and support those customers who want to use our services. Jordan CEO. [Comment] 
PLAIN AND SIMPLE... WORST COMPANY EVER, I'D SIGN WITH ROGERS THIS LIFETIME, THE NEXT AND BEYOND! (and that's saying something) customer is not king, and Jordan please do not respond to this... as I will not take your excuses, yes excuses lightly. you can kindly disregard this because there is no need to save your company. you have how many customers? yes 100k+ ? - THAT'S BECAUSE THEY ARE STUCK IN YOUR CONTRACT AND HAVE PASSED YOUR 30 DAYS REFUND GUARANTEE how you may have obtain these customers? - CAUSE YOU PREY ON THOSE WHO DID NOT DO THEIR RESEARCH AND THE ELDERLY (yes my mom included) why are your customers only requesting you to upgrade your internet? - PLEASE REFER BACK TO FIRST QUESTION... THEY ARE STUCK AND THEY REALLY CANT ASK FOR MORE... yes you have 24/7 assistance, but certain departments disconnect on you (giving benefit of the doubt they didn't liberally hang up on you). considering CIK is a telecom company... one would only assume there are no call drops. ohh how naive of us. do not even bother trying to make amends, canceling once i saw all these comments and before you can even connect my household to the internet (which by the way had the most ridiculous rule- call to activate after 7pm... what the eff does that mean?) CUSTOMER IS NOT KING TELECOM INC
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