d47574bd_s_Comments_for_CIK_Telecom_INC__Comment
[Date] Wed, January 28, 2015 [Rating] -1 [Service] cable [Location] Markham, ON [ISP Response/Comment] Sorry to hear you have some issue. But I believe you have misunderstanding. In Canada, ISPs are not allowed to block ports/service, that is illegal. I guess your issue should be related to heavy downloading issue caused packet drop. We don't not block any outgoing ports. so I suggest you contact our tech support to investigate your issue. If you have any problem with our 7x 24 support, please contact our customer relation department jack.don@ciktel.com BTW, I don't think our Customer service will hang up your phone as we have over 400 Rep support 100,000 customers using 7 languages by 7x 24 support. I'm not sure which language you tried has issue. Thanks for using our service and I hope your issue could be solved quickly. Jordan CEO. [Comment] 
Every night, there are disconnects that seems to randomly occur where I cannot connect to the internet through applications. I like to play computer games (League of Legends, Starcraft, Steam games,... etc) and all of them including a voice communication program (TeamSpeak) will be disconnected. The rest of my internet seems fine and I can browse sites and watch Youtube videos which most likely means that something is happening on the CIK end to block these connections. It is incredibly frustrating to be disconnected from a competitive game in which you have invested your free time to play only to be disconnected and resulting in a disappointing loss. Furthermore, there have been multiple times where I call in to ask for help on the issue and before I am even given a chance to talk to a representative, they hang up on me and send me to voicemail. Games and voice communication programs do not use a lot of data so I am confused as to why CIK chooses these applications to be blocked. Also, my family and I are by no means heavy users (not even during "peak hours") so I do not know why I continuously get disconnected. Please enlighten me on the definition of a heavy user if I am disconnected as a heavy user.
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