28fbae68_al_Support_Docs___Queen_s_Wiki__Response
[Date] 22/03/2011 [Issue] Users who have Shared Folders may not be able to get their Email if they are using Internet Explorer. [Workaround] Email is working properly in Mozilla Firefox. Or, users can access their mail using webmail instead of the portal. [Response] 
ITServices is investigating.
Known Issues with the Portal - ITServices Additional Support Docs - Queen's Wiki
Response