cb081686_wards_Program___SQM_Group_Inc___How_it_is_Judged
[Award Name] 3. Call Center World Class Certification [Definition] Call Center World Class Certification is based on 80% of customers being overall very satisfied (top box response) with their call center experience, are very satisfied with the CSR who handled their call and their call was resolved. The organization will receive an SQM gold trophy. [How it is Judged] 
Surveying must have been conducted for a minimum of 3 consecutive months during the Award year from January 1, 2015 to December 31, 2015. A minimum sample size of 800 customer live telephone surveys taken from a random selection of calls that reflects your actual call type volume is required.
SQM’s Awards Program | SQM Group Inc.
How it is Judged