De asemenea, a mai existat problema multor altor persoane cărora li s-a comunicat că compensaţia, sau chiar rambursarea cheltuielilor, nu ar fi posibilă deoarece aceştia nu şi-au achiziţionat biletul cu o carte de credit sau nu au apelat la serviciile unei agenţii de voiaj pentru rezervare.
We also had the problem that many of those people were told that compensation, or even refunds, would not be possible as they had not purchased their ticket with a credit card or booked through a travel agent.