Sin embargo, también hemos hecho que la Directiva sea viable para las pequeñas y medianas empresas y para los pequeños contratistas, introduciendo una mayor flexibilidad y exclusiones aplicables a servicios, en especial en muchas áreas; permitiendo a los consumidores ejercer su derecho de desistimiento en los contratos por teléfono; eliminando algunas
However, we have also made the directive practicable for small and medium-sized enterprises and small contractors by providing greater flexibility and exclusions for services, in particular, in many areas; by permitting consumers to withdraw from agreements by telephone; by removing some opportunities for businesses to implement unfair contract terms, while at the same time setting down clear conditions for consumers for the return of ordered goods when a purchase is cancelled; and, by finally establishing a uniform withdrawal form that will make it easier for many people throughout Europe to access and exercise their right