También tuvimos el problema de que a muchas de esas personas les dijeron que no sería posible compensación alguna y ni siquiera un reembolso, ya que no habían comprado su billete con una tarjeta de crédito ni habían reservado por medio de un agente de viajes.
We also had the problem that many of those people were told that compensation, or even refunds, would not be possible as they had not purchased their ticket with a credit card or booked through a travel agent.