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README.md

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+# Bankin10
+Banking10 Dataset
+
+## Overview
+This dataset is a modified version of the original Banking77 dataset created by PolyAI. While the original dataset contains 77 fine-grained banking intents for customer service queries, this version provides a higher-level categorization by grouping these intents into 9 macro-categories.
+
+## Original Dataset
+The Banking77 dataset was created to help train and evaluate banking customer service dialogue systems. It contains 13,083 customer service queries labelled with 77 different intents. 
+The original dataset focuses on fine-grained intent detection with clusters of semantically similar intents but differ in their banking-specific resolution.
+
+## Modifications
+We have regrouped the 77 original intents into 10 broader categories to facilitate higher-level categories classification:
+
+### CARD_MANAGEMENT
+- Card ordering, activation, and delivery
+- Lost, stolen, or malfunctioning cards
+- Card linking and support
+
+### CARD_TRANSACTIONS
+- Card payments
+- Transaction recognition and disputes
+- Payment status and declines
+- Exchange rate issues
+
+### CASH_OPERATIONS
+- ATM withdrawals
+- Cash withdrawal charges
+- ATM-related issues
+- Cash amount discrepancies
+
+### TRANSFERS_AND_PAYMENTS
+- Money transfers
+- Direct debits
+- Payment reception
+- Transfer status and issues
+
+### TOP_UP_OPERATIONS
+- Account top-ups
+- Balance updates
+- Top-up verification
+- Failed top-ups
+
+### ACCOUNT_VERIFICATION
+- Identity verification
+- PIN and passcode management
+- Security measures
+- Phone-related security
+
+### REFUNDS_AND_DISPUTES
+- Refund requests
+- Refund tracking
+- Dispute resolution
+
+### ACCOUNT_SETTINGS
+- Personal details management
+- Account termination
+
+### FEES_AND_CHARGES
+- Transaction fees
+- Exchange charges
+- Transfer and top-up fees
+
+### LIMITS_AND_RESTRICTIONS
+- Account limits
+- Currency support
+- Country restrictions
+- Payment method support
+
+
+## Dataset Structure
+The dataset maintains the same structure as the original Banking77:
+
+Training set: 10,003 examples
+Test set: 3,080 examples
+
+The only difference is in the label space, which has been reduced from 77 to 10 categories.
+
+## Citation
+If you use this dataset, please cite the original Banking77 dataset:
+Copy@article{banking77,
+  title={Banking77 - A Fine-Grained Banking Customer Service Dataset},
+  author={Paul, S. and Ganchev, H. and Henderson, M.},
+  journal={arXiv preprint arXiv:2003.04807},
+  year={2020}
+}
+
+## License
+This dataset follows the same license as the original Banking77 dataset.
+
+
+## Acknowledgments
+We thank PolyAI for creating and sharing the original Banking77 dataset. This modified version aims to provide an alternative perspective on the data by offering a more consolidated view of banking intents.
+
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 dataset_info:
   features: