{"experience_type": "Current Experience", "emotion_type": "sadness", "problem_type": "problems with friends", "situation": "A very close friend is suffering from bi-polar disorder and is having difficulty with everyday life.", "survey_score": {"seeker": {"initial_emotion_intensity": "5", "empathy": "4", "relevance": "5", "final_emotion_intensity": "2"}, "supporter": {"relevance": "5"}}, "dialog": [{"text": "Hello, how may i help you today?", "speaker": "sys", "strategy": "Question"}, {"text": "Hello: Thanks for offering to help. My friend Mark is suffering from bi-polar disorder, and despite being on medication, is spiraling out of control.", "speaker": "usr"}, {"text": "His mood swings are affecting his ability to stay employed and keep friends and family from wanting to interact with him.", "speaker": "usr"}, {"text": "I am so sorry about your friend mark. I will try my best to help you today.", "speaker": "sys", "strategy": "Affirmation and Reassurance"}, {"text": "Is your friend mark behavior affecting you?", "speaker": "sys", "strategy": "Others"}, {"text": "I suspect he's not taking his medication as prescribed. He's become a sociopath, which I understand is common with people suffering from this disorder. He's unable to be empathic or sympathetic to anyone else's life.", "speaker": "usr"}, {"text": "To confirm your friend mark, you suspect he is not taking his medicine and that is why he is acting the way he is?", "speaker": "sys", "strategy": "Affirmation and Reassurance"}, {"text": "Yes, it is affecting me. In sum, I'm the only one left in his corner, but I feel like he's slipping away and becoming completely dysfunctional. It's tough with privacy laws for me to even talk to his doctor to see what's going on. I did send his doctor a long email, however, so hopefully he'll make whatever adjustments need to be made.", "speaker": "usr"}, {"text": "That's my suspicion, because things seem to be getting worse, quite honestly.", "speaker": "usr"}, {"text": "Have you talked to mark about his behavior and how it is affecting everyone around him?", "speaker": "sys", "strategy": "Others"}, {"text": "I can understand how you feeling and that you are trying to help your friend. you are a very good friend for doing that.", "speaker": "sys", "strategy": "Reflection of feelings"}, {"text": "I have talked to him repeatedly. Each time, he assures me that he understands my concerns and that he's going to get things together. Literally, within a day or two, I hear from a mutual friend or family member that he's reverted back to doing things that are sociopathic.", "speaker": "usr"}, {"text": "Have you asked him about him taking his medication?", "speaker": "sys", "strategy": "Providing Suggestions"}, {"text": "I have. He tells me that he's taking it regularly (or most of the time). I challenged him on it and told him it can't be \"most of the time.\" That's why I sent his doctor a long email, explaining things to him, to see if he can't intervene and try to straighten him out.", "speaker": "usr"}, {"text": "ok. dealing with someone with bi-polar disorder can be really tough and challenging but it is not there fault that they are acting the way they are. They just honestly can not help it. I know you are doing everything you can to help him and to stop him from acting that way.", "speaker": "sys", "strategy": "Others"}, {"text": "You're right. Mental illness, in all of its forms, is especially challenging. Physical illness is more easy to understand, of course.", "speaker": "usr"}, {"text": "you are right. So do not think he is doing it on purpose. Do not let it bring you down or hurt your feelings in anyway.", "speaker": "sys", "strategy": "Self-disclosure"}, {"text": "When did this exactly start happening?", "speaker": "sys", "strategy": "Information"}, {"text": "Thank you. I think you understand the sadness and anxiety in feeling powerless in this situation (or mostly powerless). I have no real expertise in this area, but by contacting his doctor, maybe he can reevaluate whether the medicine and dosage needs to be changed.", "speaker": "usr"}, {"text": "Funny you ask. He's a grown man - 35-years old. I've never known him to have this issue, which seems so strange to me.", "speaker": "usr"}, {"text": "I understand a lot.", "speaker": "sys", "strategy": "Others"}, {"text": "It started about 14 months ago - at least that's when people started alerting me to strange behavior. I thought people who were bi-polar contracted the illness earlier in their life.", "speaker": "usr"}, {"text": "How long have you known about his bi polar diorder?", "speaker": "sys", "strategy": "Information"}, {"text": "Around 10 months ago is when I first found out. Since then, I've received about 5 phone calls from people expressing concern. I've visited him 3 times.", "speaker": "usr"}, {"text": "Thanks for being so engaged and sympathetic. It does make me feel better just to unload anonymously on here. Thanks for carrying my burden and offering your support.", "speaker": "usr"}, {"text": "i got you. having a mental illness is challenging and i can provide you some suggestions.", "speaker": "sys", "strategy": "Others"}, {"text": "Before we end the conversation, I'd love hearing a few of those suggestions, if you don't mind.", "speaker": "usr"}, {"text": "ok. just be there for him no matter what because you know he can not help it. Be understanding of his mental illness.", "speaker": "sys", "strategy": "Providing Suggestions"}, {"text": "i would be active in his treatment and make sure he knows to take medicine.", "speaker": "sys", "strategy": "Providing Suggestions"}, {"text": "Thank you. You've been great. Have a nice holiday and new year!", "speaker": "usr"}, {"text": "Those are two things I've tried to keep in mind and you've reinforced my instincts. Thanks again.", "speaker": "usr"}, {"text": "no problem. Have a nice holiday to and remain safe.", "speaker": "sys", "strategy": "Others"}, {"text": "Do not give up on your friend. Everything will get better for him.", "speaker": "sys", "strategy": "Others"}], "seeker_question1": "No: As you know, I enjoy the tasks.", "seeker_question2": "No.  It's terrific.", "supporter_question1": "I love having conversation with the people on chat.", "supporter_question2": ""}