{"experience_type": "Previous Experience", "emotion_type": "anger", "problem_type": "problems with friends", "situation": "My friends got me banned from PlayStation because I got a girlfriend.", "survey_score": {"seeker": {"initial_emotion_intensity": "3", "empathy": "5", "relevance": "5", "final_emotion_intensity": "1"}, "supporter": {"relevance": "5"}}, "dialog": [{"text": "Hello how can I help you?", "speaker": "sys", "strategy": "Question"}, {"text": "Kind of mad.", "speaker": "usr"}, {"text": "May I ask the reason why you are mad?", "speaker": "sys", "strategy": "Question"}, {"text": "My friends got me banned on Playstation", "speaker": "usr"}, {"text": "People I've known for 4 years", "speaker": "usr"}, {"text": "were their actions accidental or intentional?", "speaker": "sys", "strategy": "Others"}, {"text": "Intentional.", "speaker": "usr"}, {"text": "First it started from one person cuz my friend put me on speaker about something", "speaker": "usr"}, {"text": "and apparently I said something that made one person mad", "speaker": "usr"}, {"text": "I was on a PHONE CALL", "speaker": "usr"}, {"text": "Did you say anything offensive?", "speaker": "sys", "strategy": "Question"}, {"text": "Kind of. My friend asked what is up and my girlfriend of course was nosey and said bad cuz my mom is harassing us. I was saying my mom has been ripping me off and keeps threatening to kick me out.", "speaker": "usr"}, {"text": "So I just said. I honestly am at the point where I don't care if she is around or not.", "speaker": "usr"}, {"text": "So someone reported me for some bs thing on playstation cuz they think I must be trash if I don't love my mom or something", "speaker": "usr"}, {"text": "I see. If that is the case, create a personal meeting with you and your friends (the ones who banned you).", "speaker": "sys", "strategy": "Providing Suggestions"}, {"text": "My mom is kind of a draining person. I thought of being around because she has been going through low hemoglobin. But she keeps ruining my life", "speaker": "usr"}, {"text": "I wish I could.", "speaker": "usr"}, {"text": "I don't even know the jerk", "speaker": "usr"}, {"text": "The rest of them then did it because they don't like my girlfriend", "speaker": "usr"}, {"text": "just to clarify, are these online friends? Have you met them in person?", "speaker": "sys", "strategy": "Question"}, {"text": "Online friends", "speaker": "usr"}, {"text": "I only know one", "speaker": "usr"}, {"text": "the one who was on the phone with me", "speaker": "usr"}, {"text": "he just can't keep a call private for anything", "speaker": "usr"}, {"text": "and now for that one friend, does he know the other friends personally?", "speaker": "sys", "strategy": "Question"}, {"text": "Even my nephew who plays with those jerks was avoiding me because my girlfriend.", "speaker": "usr"}, {"text": "yeah...", "speaker": "usr"}, {"text": "So... my girlfriend has this condition and was in a hospital for high contamination in her blood from her bad liver.", "speaker": "usr"}, {"text": "So she was talking weird. and everyone was calling her annoying", "speaker": "usr"}, {"text": "I'm sorry to hear that.", "speaker": "sys", "strategy": "Others"}, {"text": "But those insensentive morons don't care she literally almost died.", "speaker": "usr"}, {"text": "Instead, everyone just keeps asking why am I with this disabled girl", "speaker": "usr"}, {"text": "Like... she is better now. She just needed to recover", "speaker": "usr"}, {"text": "People I knew for four years... going out of their way to mess with me.", "speaker": "usr"}, {"text": "The best advice I can give you is to try to get your friends together on a private group call. Then tell them that what they've heard was a complete misunderstanding. And tell them to unban you from playstation.", "speaker": "sys", "strategy": "Providing Suggestions"}, {"text": "However, if they do not respect your response, then they can't really be relied on as your friends. They don't come to respect you so it is best for you to move on.", "speaker": "sys", "strategy": "Providing Suggestions"}, {"text": "Yeah. I mostly tried to stay to my myself.", "speaker": "usr"}, {"text": "Right now they're mad at me because they got all warnings from Sony", "speaker": "usr"}, {"text": "since they did an investigation on how everyone speaks", "speaker": "usr"}, {"text": "Nobody should demoralize another person and that is what your \"online friends\" are taking advantage of.", "speaker": "sys", "strategy": "Information"}, {"text": "Even my own sister is giving me crap because my nephew almost lost thousands worth of games", "speaker": "usr"}, {"text": "Also send a report to Sony about the ban. I believe with the proof, they can appeal the ban for you!", "speaker": "sys", "strategy": "Information"}, {"text": "cuz of the warning... Like I can control what these people do when I'm offline.", "speaker": "usr"}, {"text": "I did... they said they can't do anything", "speaker": "usr"}, {"text": "and that I can just report them.", "speaker": "usr"}, {"text": "Kind of sucks but I guess I will just stick my lane.", "speaker": "usr"}, {"text": "Karma already banned someone in the group", "speaker": "usr"}, {"text": "took $2000 worth of games", "speaker": "usr"}, {"text": "so that gave me a good laugh", "speaker": "usr"}, {"text": "In that case just keep reporting them.", "speaker": "sys", "strategy": "Providing Suggestions"}, {"text": "I would but that would just get my nephew banned", "speaker": "usr"}, {"text": "He still is at the point where he blames me", "speaker": "usr"}, {"text": "it's crazy4", "speaker": "usr"}, {"text": "Ah I see! Don't get your nephew banned!", "speaker": "sys", "strategy": "Others"}, {"text": "Yeah. He actually said he hates my guts", "speaker": "usr"}, {"text": "and remove me from authorizing his games", "speaker": "usr"}, {"text": "even though I paid for over 100 dollars of the content", "speaker": "usr"}, {"text": "how close are you to your nephew?", "speaker": "sys", "strategy": "Question"}, {"text": "Very. Which is why I am more angry", "speaker": "usr"}, {"text": "That he is siding with people who disrespect me that much", "speaker": "usr"}, {"text": "If he's relying on your payments for the content, then I suggest for you to stop the payments until he learns his lesson.", "speaker": "sys", "strategy": "Providing Suggestions"}, {"text": "Well my friend just said it's my fault for buying ourselves game on his account", "speaker": "usr"}, {"text": "He clearly does not respect you so you need to set up some discipline and ground rules.", "speaker": "sys", "strategy": "Providing Suggestions"}, {"text": "that prick", "speaker": "usr"}, {"text": "For now... I am just left on my own.", "speaker": "usr"}, {"text": "Honestly, he's your nephew. So the fault lies on his parents.", "speaker": "sys", "strategy": "Others"}, {"text": "Maybe so. I think he'll get around.", "speaker": "usr"}, {"text": "But I really do hope you get your account back. I'm sorry of how your online friends have treated you and your girlfriend.", "speaker": "sys", "strategy": "Affirmation and Reassurance"}, {"text": "Yeah. She started thinking all of my friends are like that but she figured out I have some good ones.", "speaker": "usr"}, {"text": "Yeah. Thanks for the advice.", "speaker": "usr"}, {"text": "And I hope my advice/suggestions have been helpful!", "speaker": "sys", "strategy": "Affirmation and Reassurance"}, {"text": "It was thank you very much.", "speaker": "usr"}, {"text": "You're very welcome! If that is all you have for me now, you can end the conversation. It was nice conversating with you!", "speaker": "sys", "strategy": "Others"}], "seeker_question1": "I liked that the person was professional the whole time and just gave good advice all around.", "seeker_question2": "Nothing. It is perfect.", "supporter_question1": "The seeker was very attentive!", "supporter_question2": "Manually input strategies"}