{"experience_type": "Previous Experience", "emotion_type": "anger", "problem_type": "Sleep Problems", "situation": "i couldnt sleep because my neighbors were partying and playing loud music", "survey_score": {"seeker": {"initial_emotion_intensity": "5", "empathy": "5", "relevance": "5", "final_emotion_intensity": "3"}, "supporter": {"relevance": "3"}}, "dialog": [{"text": "hello", "speaker": "usr"}, {"text": "Hello there, how can I help you?", "speaker": "sys", "strategy": "Question"}, {"text": "yes i had problems sleeping one night", "speaker": "usr"}, {"text": "i was so angry that i couldnt sleep", "speaker": "usr"}, {"text": "I am sorry to hear that. How often do you have problems sleeping?", "speaker": "sys", "strategy": "Question"}, {"text": "i have them frequently when my neighbors are loud with their music.", "speaker": "usr"}, {"text": "I hear you, I used to have noisy neighbours too.", "speaker": "sys", "strategy": "Self-disclosure"}, {"text": "How long have you been living next to your noisy neighbours for?", "speaker": "sys", "strategy": "Question"}, {"text": "Its hard because they dont answer there door so i can tell them about the issue.", "speaker": "usr"}, {"text": "If noise levels are above the legal limit, you can get the police involved, however, its probably better to have that open conversation with them first. Let them have the opportunity to fix it before it escalates.", "speaker": "sys", "strategy": "Information"}, {"text": "Have you tried just a simple knock on the wall to let them know you are not happy?", "speaker": "sys", "strategy": "Providing Suggestions"}, {"text": "Since they are not answering the door.", "speaker": "sys", "strategy": "Others"}, {"text": "Unfotunately the police won't do anything about it because they know these neighbors are trouble. i even tried to communicate with the neighbor one day getting my mail.", "speaker": "usr"}, {"text": "I would personally try to write a letter and post it through their door, give them 24 hours to be able to read it and think about it. If they continue to be noisy the next day, you should definitely call the police. The police are there for law and order, and it sounds as though they are causing a public nuisance which is what the police are there to do, no matter how troublesome your neighbours are. They aren't above the law.", "speaker": "sys", "strategy": "Providing Suggestions"}, {"text": "i cannot write a letter because they will not understand since they dont speak english much,", "speaker": "usr"}, {"text": "Again, the police don't wat to get involved,", "speaker": "usr"}, {"text": "thank you for your input but i dont think i have anymore option but move and sell my house,", "speaker": "usr"}, {"text": "I just think that getting away from them would help", "speaker": "usr"}, {"text": "I understand you feel helpless, but I really think that is the last option. I don't know if you are saying the police will not help because this is what you have been told by a friend or this is your experience. But they really are there to help you in a case like this.", "speaker": "sys", "strategy": "Information"}, {"text": "i have contactd the police they told me its not a problem the can fix", "speaker": "usr"}, {"text": "\"Police typically are responsible for maintaining public order and safety, enforcing the law, and preventing, detecting, and investigating criminal activities. These functions are known as policing\"", "speaker": "sys", "strategy": "Information"}, {"text": "apparently none of the household members will open the door for the police", "speaker": "usr"}, {"text": "i will try again", "speaker": "usr"}, {"text": "thank you for all your help i hope you have a great day.", "speaker": "usr"}, {"text": "Then I would suggest if the police are not able to help you take the officers badge numbers and contact your local council or government,", "speaker": "sys", "strategy": "Providing Suggestions"}, {"text": "No problem. I know your issue will be solved without having a move away. Have a great day too!", "speaker": "sys", "strategy": "Affirmation and Reassurance"}], "seeker_question1": "no", "seeker_question2": "no", "supporter_question1": "", "supporter_question2": ""}