{"experience_type": "Current Experience", "emotion_type": "anger", "problem_type": "job crisis", "situation": "A coworker feels that I am discriminating against her because I give corrective feedback on procedures she is doing wrong.  There have been numerous occasions of her wrongdoing.", "survey_score": {"seeker": {"initial_emotion_intensity": "4", "empathy": "5", "relevance": "5", "final_emotion_intensity": "3"}, "supporter": {"relevance": "5"}}, "dialog": [{"text": "Hi, how are you doing today?", "speaker": "sys", "strategy": "Question"}, {"text": "I could be better.", "speaker": "usr"}, {"text": "Sorry to hear. What's going on?", "speaker": "sys", "strategy": "Question"}, {"text": "i'm having difficulty dealing with a coworker that doesn't take constructive feedback on standard work procedures well and is now starting her own investigation.", "speaker": "usr"}, {"text": "Sorry to hear that. An investigation on who? you?", "speaker": "sys", "strategy": "Restatement or Paraphrasing"}, {"text": "Me and my manager. She feels that we are targeting her.", "speaker": "usr"}, {"text": "That's unfortunately. Have you talked to someone in upper management about this?", "speaker": "sys", "strategy": "Information"}, {"text": "I have talked to him about past issues with her but not this most recent. I'm trying to give myself some time to talk to him because I'm still very angry and don't want to talk with so much emotion", "speaker": "usr"}, {"text": "That is understandable. People can be hard to deal with at times. What did the co-worker do that upset you?", "speaker": "sys", "strategy": "Reflection of feelings"}, {"text": "We have a set process of how we are to screen employees as they enter the workplace. She doesn't follow the procedures or makes up her own way to do them because she is lazy to either stand up or greet them. She is also rude at times to customers and has an attitude that is not friendly.", "speaker": "usr"}, {"text": "Oh, that's unfortunate. Have you brought this issue to upper management in the past?", "speaker": "sys", "strategy": "Question"}, {"text": "I have and so my manager sent a general memo reminding employees about our standard operating procedures. And from that memo, she thinks it's only about her and that we are discriminating against her.", "speaker": "usr"}, {"text": "Sorry to hear. Has upper management done anything about this issue?", "speaker": "sys", "strategy": "Affirmation and Reassurance"}, {"text": "I haven't taken it past my immediate manager but I may have to at this point if she is looking to file a grievance or submit a statement that we are discriminating her.", "speaker": "usr"}, {"text": "Well, in my opinion, I think you did the right thing. Has anyone else mentioned her rudeness in the past?", "speaker": "sys", "strategy": "Providing Suggestions"}, {"text": "Thank you. Yes others that have worked with her share say the same thing about her rudeness and laziness on the job. I am probably going to submit some kind of report or statement to upper management.", "speaker": "usr"}, {"text": "I was wondering, how long has she been an employee at your work?", "speaker": "sys", "strategy": "Question"}, {"text": "I'm just unsure because I have not documented the incidents that I have had with her.", "speaker": "usr"}, {"text": "She's been employee for approximately 5 months.", "speaker": "usr"}, {"text": "No, I think you did the right thing.", "speaker": "sys", "strategy": "Affirmation and Reassurance"}, {"text": "Wow, 5 month and she's still there.", "speaker": "sys", "strategy": "Restatement or Paraphrasing"}, {"text": "Thank you. With everything going on in the world right now, it's frustrating to have to deal with this person also...", "speaker": "usr"}, {"text": "Well, I hope everything works out for you.", "speaker": "sys", "strategy": "Affirmation and Reassurance"}, {"text": "Thank you for your help and for listening.", "speaker": "usr"}], "seeker_question1": "I liked that the supporter was attentive and prompt in responding.", "seeker_question2": "No, it was very interesting", "supporter_question1": "", "supporter_question2": ""}