While the product's ability to integrate with my existing smart home system is a notable feature, the lack of a robust customer support infrastructure is a significant drawback. The vendor's reliance on online forums for issue resolution is a symptom of a larger problem, which is the company's apparent disinterest in actively engaging with its customer base. Despite this, the product's performance has been satisfactory, and I have not encountered any major bugs or glitches. However, the overall experience has been marred by a series of frustrating interactions with the vendor's support team.