challenging, but the more time you can spend learning about what happened, the easier it will be to move forward towards a solution.
for someone who does not like to think about conflict, there might be a question as to whether you even need to respond to the conflict that is occurring. that is a fair question.
when you are faced with a conflict, it can help to think about a few things.
what is my role in the conflict?
what harm is this causing myself or others in the workplace?
is it my job to help?
have i been asked to help?
do i need to work with this person or team?
the more you look into 