it is filled are not. when you try to get help from customer service they send you to their complaint department when you ask any questions about your charges. measure your truck and take lots of pictures because they will over charge you.
franklin van lines did a great job so i feel they deserve a positive review. this company is the best company for moving and packing supplies. the movers worked out the type of move that would work best for what i had available to pay and even came in under budget! i got a full pack and they were real careful with wrapping all of my belongings up. 