they liked living at the service and felt safe. one person told us, "i think i have found the best care home in town, they are very careful with you". another person said, "they treat me really well here and if i use my call bell, somebody comes quickly; they always do". a visiting relative told us, "all of the staff are endlessly patient, it matters to each one of them that the people here are well looked after." staff had time to chat with people and interact with them. people and their relatives spoke positively about the quality of care provided. people told us they had confidence in the 