are interested in, they listen and show you what they have. there is never any pressure, you make the decision. i have bought diamonds and a couple years later, i take them back and trade up for a larger one. i recently took a ring in for repair. the center stone was broken, i ask mike (the owner) if he could replace it with a new one that i picked out. i also mentioned that the 2 small diamonds on each side looked dull and would he replace them with new ones? he looked at my ring and told me the small diamonds were nice one and that he would 