if during your stay you experience any difficulty or problem, please bring this to the attention of the ward staff immediately. "can you believe i got a present (she was referring to the treat bag that seems to be standard fare) for just going to someone's birthday party? a good rule of thumb here is, that if you want your audience’s eyes on a performance, make sure they don’t have a knife-and-fork meal in front of them. there's no job too big or small. shall we put your name on it? 