some credit card numbers were missing (how was it possible?), and then, the hotel was not able to proceed with the reservation. the main problem was that i got to the hotel after midnight because my flight was delayed. in the end, the problem was solved only because there was another room available, otherwise, i would have had a huge problem in finding another hotel. it was disappointing. another point that was disappointing was the breakfast. it is too expensive for what it is served. 