kind of pictures and that i need to send them different pictures. if you're noticing a trend; i never hear anything back. i'm always calling them to get anything done and it is very irritating. by the time they said they had the part in to change it out it was time for my first oil change (i bought an additional maintenance plan with ford). before i was able to bring it in i had to go out of town and ended up having a blowout because of an egg in one of the tires. so i brought it in after the weekend to get an oil change, side mirror 