"i don`t even remember being at work that day. my wife's phone keeps slipping into silent mode for the ringer and alarm clock. she continued to stay here for a while and my heart melted, and then from that point, i was both a spider and a howler monkey type of person. it means using information and technology to better understand the people who need public services, finding out what works, and then adjusting services accordingly. if she gets the right run, i expected her to race well and be very, very hard to beat so fingers crossed." 