i work with them for last 3 years and still satisfied with all conditions and quality of customer service. it helped me a lot and i learned how to answer the questions in a short and better way. “good thing we got this win. in many ways, he had given up. one can only hope it stays that way. do not attempt to thaw frozen pipes unless the water is shut off. it’s easy to use (simple cast and retrieve) and has caught just about every species of fish we have! 