trying to understand what they’re thinking and what’s going through their mind and how you can help them out and having something that’s inviting like coffee and i also think it’s important because if i like and you like coffee we can talk about coffee. and now we can talk about things that maybe i really need help with. so i think it makes a lot of sense. we see it in your social media pages. you have pictures of you drinking coffee or pictures of you in the office drinking coffee or the nook that you talk about. they have the ability to come to your office and have 