cannot confirm in-store availability of items over the phone. this is no doubt because stock numbers change constantly. even if they could confirm that there was an item left in a certain store, it could be bought before you had a chance to get there. this can be frustrating if searching for a particular very popular toy. the toys r us customer services line will be able to tell you where your nearest store is, however. when you reach the store, staff members will be able to tell you about the availability of the item you’re searching for.
if calling about a particular purchase, remember to have all details at hand 