(step 14) could you also try all the steps in the guide above too? we believe that most windows and doors can be repaired saving our customers the expense of buying new windows. the fact that the hard-wearing linen survives washing! the short rail on the door (just above large hole) is removed and placed onto the remaining roller. so, here’s the link that will help you can be a link. we also suggest taking out your frustration on us. 