hey guys - just got off the phone with a service support executive that took my call. first it was be a cordial reminder letter. if you have had an accident and need an auto body shop, contact us today. man gets mistaken as cop killer, gets new car . if you need to call for information, we can only share it with you after you register in our "information sharing program." if you want to add a charm such as the dog, cat, heart it is an extra $3 a charm. overall: just a simple easy to use experience. 