had to wait for it to be ready, the papers said to check in after 4, yet there were probably 6-7 families in the office waiting to get our rooms. i have never had to wait other times, but also have never rented through this vacation company. the room was acceptable, but had some issues. the sliding glass door did not lock at all. we had to take our umbrella post and place it in the track. the queen sofa pull out bed did not have any sheets on it and there were none in the room to use. the two bunk beds had twin sheets left rolled up so 