he always had time for me. there is an around-the-clock support team at your service 24 hours a day, 7 days a week, providing friendly, professional and efficient customer service. cover and let stand for 1-2 minutes or until cheese is melted. if your unit has an optical drive, you will lift the left side of the plastic and slide the housing off the optical drive. wow my mind has been blown. i love this site and have learned so much from it! the next thing that i will do is to travel down under. you will do it outdoors if it’s nice. 