who�s the first person to greet your customer?
i approached her sliding glass window and stood in back of a gentleman whom i assumed she was helping. after about three minutes, i realized he was waiting for the office manager and she could have acknowledged my presence. i stepped up to the window; she did not say good morning; she did not smile; she just glared at me. i started to speak; she pointed a finger at a clip board with a paper to fill out. i placed the completed sheet in front of her, perhaps expecting a thank you or a smile or at least �have a seat; the doctor 