points here. many times we do not actually listen to our customers. we tell them what we want them to know but many times we do not answer all of their questions.
these customers could move on to the next person that will listen to them if we are not careful. we must treat our customers like we would want to be treated and go the extra mile to show them we care about them and not just making a buck.
thanks so much for the comment. i truly appreciate it!
yes, we do need to take care not to drive them away.
what we want does not matter. what the customer wants counts! 