we have two pet friendly units available. we thought many collectors understood what fresh was. i almost have another song written too. apologize a few more times and assure them that you will be “on it” and make sure to the best of your abilities that this does not happen again in four weeks or at any time during the project. he said that he wants to help. besides being completely delighted, i was also struck by the fact that he had never done this for me. 