are looking for.
4. tell me more. ask follow up questions, but try using questions like “tell me more” and “when you say x, what does that mean to you?” if you get an answer and you “think” you know what they mean, ask another question to be sure.
5. confirm. when you think you have the answer, confirm your understanding. “so what you’re saying is that x, y, and z. is that right?” this gives the other person the benefit of knowing that you were really listening to them and it also gives that person the opportunity to clarify anything that you misunderstood.
6. thanks. whether the answer is what you wanted 