we thoroughly enjoyed the music and the band was terrific!we thanked them very much. that lot modeling; request be located. we watched it last night and about died. the customer is responsible for return shipping costs. service was exceptional, professional and at same time very friendly and thoughtful. the way in which people ask you for something is probably the way they want to find it on your site. take advantage of their knowledge and experience. "no one sits bolt upright all the time, and [to suggest people do that is] pretty unrealistic. luck will probably play some part in getting any job. 