just means they were stronger/heavier than they needed to be. visit the bad elf support site for quick answers and frequently asked questions. the same problem with the clip. cut the nail below the quick on a 45-degree angle, with the cutting end of the nail trimmer toward the end of the nail. do you have questions that come up every time you talk to a customer? our highly experienced will address these issues and go beyond the obvious. i was very excited to hear that it was running so well!" 