the way she talked about her time as a ward of the state and the fact that she had to become tough and grow up fast at such a young age was heartbreaking. this course provides students with the tools necessary to understand simple questions and respond to them when other individuals speak slowly and have a familiar accent. pushing the envelope can sometimes be a good thing, but forcing customers to accept an option they're not ready for could appear arrogant and lose important good will toward the company. come on ladies give it your best shot!! 