spoken to many times (over the last 10 years) says she will look into it. she rings back at 9:27 and says that the driver will be with me in 3 to 4 minutes. i wait, four minutes pass, ten minutes pass and then fifteen minutes. so i decide to ring the taxi firm and find myself speaking to the same lady.
the driver arrives a few minutes later, i look at him and it all makes sense. i have had many taxi drivers pick me up at the airport and i can tell a lot from the way that they hold themselves, how they are dressed, how they greet me. 