i am really sorry to hear your bad experience. the staff are very friendly and nice. this book takes you through, step-by-step, how to start your own journey of personal development. lots will have bought long ago, and so its not an issue. i dipped oreos in these last year and they were a huge hit. spoon the mixture into each muffin case evenly, so there is roughly the same amount of mixture in each case. a stripped binding gives it the modern look. 