the agent; that person may have very limited power to actually do what you want.
i know that there is no amount of money that would allow me to take any sort of customer service position; for me it would be way too stressful. and that thought usually is enough for me to keep calm as i call a company’s customer service department; i need to remember that i’m talking to someone who makes a living dealing with difficult situations. and that person can and will help me, if possible.
i would really appreciate your feedback on this! have you had experience answering those phones and getting someone who was really bad 