the first step will be to give us a call by dialing 800-313-5780 to begin your task. such types of defects are not allowed to be shipped and those are the most serious of defects. arrived in two days and as advertised. i also see them regularly in a variety of locations and at unusual times. if the accident is your fault, you will be liable for damage to all cars, property and injuries. glad i have a new recipe to try! it is in this world where the sick and weak humans go under the radar and live outside society. 