the hallway that they were soaking up with towels but it kept coming. we responded we would get ready and would be over to check the situation out. to which they changed the story then and said it might just be the washing machine, never mind. they would not allow us to come that evening. we then said we would be coming the next morning to which they said no because they had to work. we told them we were coming to check the damage to the house since they indicated it was extensive in their first notice. we checked out the house the next morning, and it was their 