out what the caller’s priority is.
a person calls a dental office because they have a dental concern or problem.
they are worried because they have not seen a dentist for a while and something could be wrong.
they have not had their teeth cleaned for a while and they have noticed their bad breath.
they have a tooth that has chipped or is broken.
but this is what happens on so many calls coming into the dental office.
how much will i get back on my health find/insurance?
the person in your office taking the call then immediately answers the question, the caller does not like what they hear and that is very often, the end 