to fan. it is simply matter of fact. fixed. done. over. i like to think this is about running head first into the problem. get it over with. but for goodness sakes, don’t try and over-explain the why.
win over your customer by quitting the habit of making excuses. no excuses means no drama. no excuses means action. no excuses means taking one on the chin and not feeling like you have to explain yourself away. all we want as customers is what we asked for. nothing more. 