we use a connect call in order to begin understanding who we’re talking to, what she cares about and whether we have anything in common that we can get value out of discussing. we can manage your content and give you the support you need to reach your goals. i put mine on different sides of the kitchen. as far as other features go, there is something called ‘drop in’ that will allow you to connect to another echo show without the other person having to accept the call. please plunge forward and help it grow! it will be painful, but this too, shall pass. 