Customers of broadband ISP TalkTalk are finding that they’ve unable to access their email since mid-morning (around 9-10am) because a connection to the related apps.talktalk.co.uk server has “timed out,” which seems to be affecting both webmail and connections via third-party email software (Thunderbird etc.). The fault also appears to be impacting other email domains run by TalkTalk, such as customers with addresses on the old lineone.net and tiscali.co.uk pop servers. A number of complaints about this can be found on social media (Twitter, Facebook etc.), as well as several topics via the ISP’s own Community Forum. In a brief statement the provider said, “We’re aware some customers are unable to access their emails either through webmail or using an email client such as the mail app on the mobile device or outlook on your PC … We’d like to apologise for the inconvenience this may cause and assure you that our engineers are working on this as a priority.” UPDATE 1:44pm An update posted at 1:35pm is blaming the on-going issue on a “network fault with one of our service providers” and they continue to work on it. UPDATE 5:19pm The issue is still on-going and the latest status update simply adds: “We’re continuing to work with our service provider and their engineers who are making good progress towards restoring the service.” UPDATE 15th June 2019 @ 6:17am The service was finally restored late last night at around 10:45pm, although it may take a few hours for all your missed emails to arrive: In a statement the ISP said, “We’re pleased to confirm that following restoration work completed by the affected service provider, full service has now been restored to our email platform which we’ll continue to monitor. Once again, we’d like to apologise for the inconvenience caused by the outage today and would like to thank you for your patience.”
TalkTalk broadband customers took to social media and the company ’s Community Forum on 14 June complaining of difficulties in accessing their email accounts . users suggested a connection to the apps.talktalk.co.uk server had timed out , a fault that also appeared to affect other email accounts operated by the ISP . The company issued a statement calling for the inconvenience and restored service the following day .