Datacube will allow Australian consumers to see how financial institutions are responding to complaints brought to the one year-old consumer complaints body.
The Australian Financial Complaints Authority (AFCA) has launched a new consumer complaint tracking tool called Datacube that allows Australian customers to see how financial institutions are responding to consumer complaints made to the AFCA. This marks another move by the AFCA to raise transparency and consumer education over the past year following the Royal Commission inquiry into banking misconduct in Australia.