The Bank of America (BoA) has pledged to expand the capabilities of its digital banking assistant Erica, after achieving several notable milestones a year after deployment. In April, Erica was able to open up accounts for customers in over 100 countries, and by June it had processed more than $200m worth of transactions through its mobile app. The service is most popular with millennial customers, followed by Generation X and baby boomers, BoA found.
The Bank of America (BoA) has pledged to expand the capabilities of its digital banking assistant Erica, after achieving several notable milestones a year after deployment. Erica has completed over 50 million user requests and doubled its knowledge base of financial questions to over 400,000, as well as engaging with 500,000 new users per month. The service is most popular with millennial customers, followed by Generation X and baby boomers, BoA found.