Health insurance start - up Oscar plans to give all its customers access to a " concierge " service advising them on their healthcare plans . Customers will be able to contact a team of one nurse and three nurses that will have detailed knowledge of local healthcare networks , allowing them to offer advice and make referrals . Oscar says 70 % of its customer base has interacted with a healthcare team , adding the service can help save money in out - of - pocket costs .
Health insurance start-up Oscar plans to give all its customers access to a "concierge" service advising them on their healthcare choices. Customers will be able to contact a team of one nurse and three clinicians that will have detailed knowledge of local healthcare networks, enabling them to offer advice and make referrals. Oscar says 70% of its customer base has interacted with a concierge team, adding the service can help save money in out-of-network costs.