Telford - Entanet, a CityFibre company and leading wholesale provider of full fibre connectivity, has cut the cake with cloud computing specialists Devoteam to celebrate the go live of a customer service solution on the ServiceNow platform which will enhance CityFibres ambitious full fibre infrastructure roll out, bringing ultrafast Gigabit-capable connectivity to up to five million UK homes and businesses by 2025. Entanet has established an industry-leading reputation for quality customer service and is managing the customer and technical service enquiries for CityFibres FTTH programme. To ensure the customer service journey is as smooth as possible Entanet has worked with Devoteam to create a platform that enables its specialist teams to collate and respond to end user customers from a single platform that utilises externally facing CASE Management and Customer Service aligned with internal IT Infrastructure Library (ITIL) best practice and processes. Mike Bywater, Head of Software Development and IT for Entanet, said: ServiceNow enables us to deliver amazing service to all CityFibre Group customers from a single, master source and gives us full visibility of where our service is working well as well as identifying where improvements are needed so we can implement changes quickly in order to meet stringent service level agreements. Representatives from all three organisations who helped to roll out the platform, came together to mark the go-live by cutting a specially designed cake at Entanets Partnership House offices in Telford, on Thursday, 16th May. Darrell Woods, Account Manager for Devoteam said: "ServiceNow is offering an always expanding capability to transform how a customer consumes state of the art services. We have helped Entanet to grasp this opportunity and seen how they have brought considerable innovation to the project to immediate and visible benefits to their customers." Pictures 1 The firewall cake. https://channelstar.us14.list-manage.com/track/click?u=cb64b975bf45371e740fe24cc&id=4a260e4102&e=244bc0ef58 2 (left to right): Thomas Morris, Adam Heath, Rob Baynes, Mark Jones, Mike Bywater, Calum Jameson, Sammy Walford, Michael Davenport, Gemma Wooden, David Edwards, Satish Tamang, Darrell Woods. https://channelstar.us14.list-manage.com/track/click?u=cb64b975bf45371e740fe24cc&id=a081e24335&e=244bc0ef58 --- ENDS --- About Entanet Entanet is part of CityFibre, the UKs largest alternative provider of wholesale fibre network infrastructure. As an award winning and highly experienced wholesale voice and data communications provider, Entanet has developed a comprehensive channel service platform that provides partners with the expertise, creativity, support and reliability they need to make a difference to their customers. In addition to the revolutionary CityFibre network, Entanet also operates a 40+ node core network across the UK and beyond to Amsterdam and Frankfurt, with resilient carrier-diverse interconnects that provide multiple 10Gbps links across the network, and over 900 peering relationships across Europe including Amazon, Google and Microsoft. Its extensive portfolio of connectivity services includes Ethernet, IP VPNs, wholesale and packaged broadband, hosted voice, colocation, and telecoms. ** For more information contact: Darren Farnden, Head of Marketing Entanet International Ltd Tel: 0333 101 0000 Email: marketing@enta.net (mailto:marketing@enta.net) Twitter: @entanet (https://channelstar.us14.list-manage.com/track/click?u=cb64b975bf45371e740fe24cc&id=ed3ef383ec&e=244bc0ef58) Neville Street Channelstar Media T: +44 (0) 1743 246917 M: + 44 (0) 7967 717259 E: nev@channelstar.co.uk (mailto:nev@stellasix.com) .
ISP-owned wholesale CityFibre Entanet has teamed up with cloud computing specialists Devotean and Servicenow to support ISP’s ambitious full-fibre infrastructure roll out. Entanet, which is managing the customer and technical services enquiries, has collaborated with Devoteam and ServiceNow to create a platform that enables the group to work from a single master source collating and responding to customer queries and implementing changes quickly to ensure stringent service level agreements are met.