Salesforce has created Einstein, a new research group of over 175 “data scientists” to add artificial-intelligence to its cloud products as it incorporates technology from acquisitions this year, including MetaMind and Israeli start-up Implisit. Einstein’s purpose is to enhance the company’s customer-relationship management offering. The company also announced that it’s acquired an AI startup called Insightly, which will help companies better understand how their customers are using data.
Salesforce has created Einstein, a new research group of over 175 “data scientists” to add artificial-intelligence to its cloud products as it incorporates technology from acquisitions this year, including MetaMind and Israeli start-up Implisit. Einstein’s purpose is to enhance the company’s customer-relationship management offering. While some new features will be available at additional costs, others will be included in existing licenses and editions.