Google has acquired service provider AI start - up Onward for an undisclosed amount . Onward has developed an enterprise chatbot which utilises natural language processing to discern meaning in responses using a customer 's location , login status , and historical activity to personalise messages . The acquisition followed the launch of Google 's virtual customer service , Contact Center ##mail .
Google has acquired service automation AI start-up Onward for an undisclosed amount. Onward has developed an enterprise chatbot which utilises natural language processing to discern meaning in responses using a customer's location, login status, and historical activity to personalise responses. The acquisition follows the launch of Google's virtual customer representative, Contact Center AI.