Datacube will allow Australian consumers to see how financial institutions are responding to complaints brought to the one year-old consumer complaints body.
The Australian consumer Complaints Authority ( AFCA ) has introduced a new consumer complaint tracking system called transparency that allows Australian customers to track how financial institutions are responding to consumer complaints made to the AFCA . This marks another move by the AFCA to raise transparency and consumer awareness over the past decade following the Royal Commission inquiry into banking misconduct in Australia .