The Australian consumer Complaints Authority ( AFCA ) has introduced a new consumer complaint tracking system called transparency that allows Australian customers to track how financial institutions are responding to consumer complaints made to the AFCA . This marks another move by the AFCA to raise transparency and consumer awareness over the past decade following the Royal Commission inquiry into banking misconduct in Australia .
The Australian Financial Complaints Authority (AFCA) has launched a new consumer complaint tracking tool called Datacube that allows Australian customers to see how financial institutions are responding to consumer complaints made to the AFCA. This marks another move by the AFCA to raise transparency and consumer education over the past year following the Royal Commission inquiry into banking misconduct in Australia.