BT is investigating complaints that former BT broadband customers , who migrated to a different internet provider but paid to keep their BT email account , are to see their monthly usage charge reduced in May , with some claiming they are being " held to ransom " by BT . Some customers that moved from broadband to TalkTalk are being affected by the congestion charges .
Ofcom is investigating complaints that former BT broadband customers, who defected to a different internet provider but paid to keep their BT email account, are to see their monthly usage charge tripled in May, with some saying they are being "held to ransom" by BT. Some customers that moved from BT to TalkTalk are being hit by the increased charges.