For its part, Uber says it both talks to lawmakers about accessibility and has a team "dedicated" to improving access. If Massachusetts presses for changes, there's a real chance that it'll get at least some concessions rather than face a legal battle. With that said, ridesharing companies have historically resisted measures that potentially hike their costs -- we wouldn't rule out some pushback if they believe the state is taking things too far. [Image credit: AP Photo/Jeff Chiu]
The Massachusetts attorney general ’s office has launched an investigation into how Uber and Lyft cater to people with disabilities , potentially giving both companies yet further regulatory implications . The investigation will focus on whether the companies properly cater to people with disabilities , be they physical , visual or hearing related , a spokesman for the AG ’s office said on Twitter . It will look at the companies ’ apps as well as their products , including whether they provide cars that are wheelchair accessible .