US insurer Allstate has axed 500 assessor jobs and paid $ 52 m in severance pay and other restructuring costs as it transitioned to a fully digitised claims process . The company has put its assets behind the QuickFoto Claim system , which is accessed through an app and lets customers take photos of their damaged vehicles for assessment . That speeds up the claims process so much that claimants can expect to receive an update within 24 hours . “ We now have our staff looking at enhanced photos in the computers without having to drive to and from the sites , ” said president Matt Winter .
US insurer Allstate has axed 500 assessor jobs and paid $52m in severance pay and other restructuring costs as it moves to a fully digitised claims process. The company has put its weight behind the QuickFoto Claim system, which is accessed through an app and lets claimants take photos of their damaged vehicles for assessment. That speeds up the claims process so much that claimants can expect to receive an estimate within 24 hours. “We now have our adjusters looking at enhanced photos in the computers without having to drive to and from the sites,” said president Matt Winter.