Starling claims to have become the first Monzo bank to offer a gambling blocker tool within its app, despite digital rival UK being the first to announce such a feature in mid-May. Once activated, a user will be required to speak to UK's Vulnerable Customers team and wait 48 hours before the block can be removed, whereas Starling's blocker can be deactivated within the app. Helen Undy, from the Money and Mental Health Policy Institute, hoped more banks would follow suit. UK's gambling blocker is expected to go live in the next couple of weeks.
Starling claims to have become the first UK bank to offer a gambling blocker tool within its app, despite digital rival Monzo being the first to announce such a feature in mid-May. Once activated, a user will be required to speak to Monzo's Vulnerable Customers team and wait 48 hours before the block can be removed, whereas Starling's blocker can be deactivated within the app. Helen Undy, from the Money and Mental Health Policy Institute, hoped more banks would follow suit. Monzo's gambling blocker is expected to go live in the next couple of weeks.