Many insurers are failing to provide advisors with the right digital tools to help them meet customer expectations according to a report from Accenture . A number of life insurance now offer customers the ability to buy or service life insurance and retirement products through online services . Accenture advice , as they are offering personal and sometimes complex products online advice is key to the customer experience ; adding there is a gap between what advisors and customers want .
Many insurers are failing to provide advisors with the right digital tools to help them meet customer expectations according to a report from Accenture. A number of life insurers now offer customers the ability to purchase or service life insurance and retirement products through online channels. Accenture states, as they are selling personal and sometimes complex products online advice is key to the customer experience; adding there is a gap between what advisors and customers want.