A number of whistleblowers have claimed that RBS staff are being pressured to sell a mass amount of loans and mortgages by managers ahead of the sale of Williams & Glyn. Account managers and private managers have resorted to cold calling sessions, seeking a minimum of 20 customers per week. The bank has denied any wrongdoing but is facing fresh scrutiny over its handling of mortgage lending after it emerged that some borrowers were not told they would be losing their homes if they failed to repay loans.
A number of whistleblowers have claimed that RBS staff are being pressured to sell a mass amount of loans and mortgages by managers ahead of the sale of Williams & Glyn. Account managers and private managers have resorted to cold calling sessions, seeking a minimum of 20 customers per week. Last month, RBS announced a delay to the £1.2bn project to spinoff 300 branches to Williams & Glyn, now costing an estimated £50m a month.