China’s Macau unveiled plans to introduce smart tourism services in a bid to improve visitors’ experience. According to MGTO, the first phase will involve a tourism information exchange platform using a service robot that can answer simple questions or offer directions in Mandarin, Cantonese or English. A chatbot will be launched to provide more detailed information, while a smart application for visitor flows and insights will help ease congestion and monitor environmental data, such as weather or crowds.
China’s Macau unveiled plans to introduce smart tourism services in a bid to improve visitors’ experience. According to the Macau Government Tourism Office, the first phase will involve a tourism information exchange platform using a service robot that can answer simple questions or offer directions in Mandarin, Cantonese or English. A chatbot will be launched to provide more detailed information, while a smart application for visitor flows and insights will help ease congestion and monitor environmental data, such as weather or crowds.