Health insurance start-up Oscar plans to give all its customers access to a "concierge" service advising them on their healthcare choices. Customers will be able to contact a team of one nurse and three clinicians that will have detailed knowledge of local healthcare networks, enabling them to offer advice and make referrals. Oscar says 90% of its customer base has interacted with a concierge team, adding the service can help save money in out-of-network costs.
Health insurance start-up Oscar plans to give all its customers access to a "concierge" service advising them on their healthcare choices. Customers will be able to contact a team of one nurse and three clinicians that will have detailed knowledge of local healthcare networks, enabling them to offer advice and make referrals. Oscar says 70% of its customer base has interacted with a concierge team, adding the service can help save money in out-of-network costs.