For its part, Uber says it both talks to lawmakers about accessibility and has a team "dedicated" to improving access. If Massachusetts presses for changes, there's a real chance that it'll get at least some concessions rather than face a legal battle. With that said, ridesharing companies have historically resisted measures that potentially hike their costs -- we wouldn't rule out some pushback if they believe the state is taking things too far. [Image credit: AP Photo/Jeff Chiu]
The Massachusetts attorney general’s office has launched an examination into how Uber and Lyft cater to people with disabilities, potentially giving both companies yet further regulatory headaches. In a letter sent on Monday to the U.S. Department of Transportation, Attorney General Maura Healey said that her office’s investigation found “significant concerns” about Uber’s use of disabled drivers in its ride-@@ It will look at the companies’ apps as well as their vehicles, including whether they provide cars that are wheelchair accessible.