Google has acquired service automation AI start-up Onward for an undisclosed amount. Onward has developed an enterprise chatbot which utilises natural language processing to discern meaning in responses using a customer's location, login status, and historical activity to personalise responses. The company is also working on developing its own conversational assistant called Cortana, which will be able to answer questions about the user's life from within their smartphone.
Google has acquired service automation AI start-up Onward for an undisclosed amount. Onward has developed an enterprise chatbot which utilises natural language processing to discern meaning in responses using a customer's location, login status, and historical activity to personalise responses. The acquisition follows the launch of Google's virtual customer representative, Contact Center AI.