Ofcom is investigating complaints that former TalkTalk broadband customers, who defected to a different internet provider but paid to keep their TalkTalk email account, are to see their monthly usage charge tripled in May, with some saying they are being "held to ransom" by TalkTalk. Some customers that moved from TalkTalk to BT are being hit by the increased charges.
Ofcom is investigating complaints that former BT broadband customers, who defected to a different internet provider but paid to keep their BT email account, are to see their monthly usage charge tripled in May, with some saying they are being "held to ransom" by BT. Some customers that moved from BT to TalkTalk are being hit by the increased charges.