The bank said it was working to fix the problem. However, some customers said their need is particularly urgent. Barclays had other problems less than a fortnight ago. The system was back up and running after roughly four hours. Other banks have also had problems with their online systems this year. HSBC struggled with money transfers in August, while RBS and NatWest customers had to wait for their money for several days in June after a glitch meant the bank failed to process 600,000 payments properly. “We’re aware that some customers may have experienced issues affecting our mobile and online channels," Barclays said. "All services are now in the process of being restored and we apologise to customers for any inconvenience caused.”
Barclays online banking services crashed again just days, leaving its customers unable to access their mobile and online accounts; this marks the latest in a spate of glitches for Barclays online services. Users also reported issues in trying to phone the bank, including difficulties in carrying out transactions over the phone and long delays for customer services. This glitch comes yesterday after the bank announced it would be slashing thousands of jobs.