Lloyds Banking Group aims to pilot a telephone hotline in September, staffed by a trained team, to help customers who have been coerced by partners into making unwanted financial decisions. The move follows the launch of an online service last year that allows people to report abusive behaviour and is being rolled out across Europe. In addition, Lloyds said it is changing its account terms and conditions to facilitate the removal of names from a joint account in instances of domestic abuse.
Lloyds Banking Group aims to pilot a telephone hotline in September, staffed by a trained team, to help customers who have been coerced by partners into making unwanted financial decisions. The South Wales-based unit will also offer critical assistance to people who have left abusive relationships. In addition, Lloyds said it is changing its account terms and conditions to facilitate the removal of names from a joint account in instances of domestic abuse.