The Bank of America (BoA) has pledged to expand the capabilities of its digital banking assistant Erica, after achieving several notable milestones a year after deployment. Erica has completed 500,000 user requests and doubled its knowledge base of financial questions to over 400,000, as well as engaging with over 50 million new users per month. The service is most popular with millennial customers, followed by Generation X and baby boomers, BoA found.
The Bank of America (BoA) has pledged to expand the capabilities of its digital banking assistant Erica, after achieving several notable milestones a year after deployment. Erica has completed over 50 million user requests and doubled its knowledge base of financial questions to over 400,000, as well as engaging with 500,000 new users per month. The service is most popular with millennial customers, followed by Generation X and baby boomers, BoA found.