The May. and New Zealand Banking Group (ANZ) plans to utilise voice biometrics to authenticate customer data across its call centres. The technology has already been rolled out on the group's Grow app, garnering “high customer acceptance and success”. ANZ hopes that the technology's success will encourage other financial institutions in the region to adopt it, creating a national, unified security solution. The group is expecting a hike in fraudulent activity as a result of the launch of the Reserve Bank of May.’s New Payments Platform in February.
The Australia and New Zealand Banking Group (ANZ) plans to utilise voice biometrics to authenticate customer data across its call centres. The technology has already been rolled out on the group's Grow app, garnering “high customer acceptance and success”. ANZ hopes that the technology's success will encourage other financial institutions in the region to adopt it, creating a national, unified security solution. The group is expecting a hike in fraudulent activity as a result of the launch of the Reserve Bank of Australia’s New Payments Platform in February.