US insurer Allstate has axed 500 assessor jobs and paid $52m in severance pay and other restructuring costs as it moves to a fully digitised claims process. The company has put its weight behind the QuickFoto Claim system, which is accessed through an app and lets claimants take photos of their damaged vehicles for assessment. But some experts say that while this may be good news for consumers, it’s not necessarily great news. “We now have our adjusters looking at enhanced photos in the computers without having to drive to and from the sites,” said president Matt Winter.
US insurer Allstate has axed 500 assessor jobs and paid $52m in severance pay and other restructuring costs as it moves to a fully digitised claims process. The company has put its weight behind the QuickFoto Claim system, which is accessed through an app and lets claimants take photos of their damaged vehicles for assessment. That speeds up the claims process so much that claimants can expect to receive an estimate within 24 hours. “We now have our adjusters looking at enhanced photos in the computers without having to drive to and from the sites,” said president Matt Winter.