Amazon is refusing for weeks to refund customers who have been targeted by fraudsters ordering expensive goods on their Prime accounts, it has emerged. An investigation in today’s Times Money suggests that impostors are accessing customers’ Amazon details and then intercepting deliveries before they arrive at their addresses. One reader, Nicki Whittaker, said that five orders had been made on her account after it was hacked. “Amazon seemed blasé, they obviously see quite a lot of this and the implication was it must have been my fault,” she said. Emily Gaunt, a London nanny, said that fraudsters appeared to have taken advantage of the company’s two-hour delivery slots to order a smartphone, which she believed they must have intercepted. Ms Gaunt received an unexpected email
Amazon is said to be stalling in refunding Amazon Prime ##s in the cities that claim to have been targeted by fraudsters . According to prosecutors , fraudsters have used swift 's financial details to set them up for the Prime service , placing expensive goods such as iPhones on their accounts , and then cancelled deliveries at the correct address .