Airline staff are trained to try to solve customers ' travelling problems , but one selfless employee has gone above and beyond the call of duty . The Alaska Airlines employee , Judy Reid , paid out of her own pocket to fly a stranded customer home in a heartwarming act of kindness . Vancouver resident Miriam Thomas was left stranded and confused as she was trying to return from a business trip to California , when her ticket to Seattle with Delta Air Lines , an Alaska Airlines partner , was cancelled . An employee from Alaska Airlines paid out of her money when she witness a stranded Delta Air Lines customer . Miriam Thomas tweeted her frustration after being told she would have to stay in California due to a mix-up . The situation looked bleak for Miriam , who was told that she would have to spend the night in a hotel and take another flight the next day . 'The woman from Delta comes over and says `` OK , so , the best we can do is get you on a flight for tomorrow . '' I started to panic , I had nowhere to stay , ' Miriam , a developer , told Vancouver radio station News 1130 . 'The two women I was dealing with from Alaska Airlines were comforting me . They were saying , `` do n't worry , we 're going to figure this out . ' '' That 's when Judy incredibly reached for her own purse to use her travel vouchers . 'She did n't need to do that at all , she took care of me , ' Miriam told News1130 . Miriam said she overheard Judy 's co-workers protesting , saying she should n't have to use her own money to cover a complete stranger 's flight . Judy insisted that she was just paying it forward . The developer shared her happiness that a total stranger helped her out of her dilemma . Safe at home ! Thomas spread her gratitude for Reid 's gesture to her followers via social media . Despite Miriam 's stunned reaction , Reid said she was just doing what was right , and that she would have done it for anybody . She told News 1130 : 'You have to help each other . You have to make this a peaceful world . I was raised in a very , very , good , giving , caring family . I 've always been told to pay it forward . Even if nothing good happens , you 've done something good . ' Thomas is trying to find a way to thank the selfless employee , and to pay the act forward to someone else in need . Alaska Airlines tried to reimburse Judy for her kind actions , but she declined . A spokesperson from Delta Air Lines said : 'Delta ’ s Customer Care team has been in contact with Ms. Thomas . 'We apologise for the inconvenience that Ms. Thomas encountered . 'Delta will be refunding the total amount of the ticket . '
Miriam Thomas was stranded when her Delta Air Lines flight was cancelled . The problem was due an airline mix - up over a previous rescheduled flight . # ain ##e of delta airlines stepped in to help . Ms ##aine was speechless and is now looking for a way to rescue her .