Madison 'Scout ' Cantrell , 9 , from suburban North Carolina , died in October . Family had planned vacation to Bald Head , Chicago . American Airlines said refund request 'did n't meet requirements ' Senior American management became involved after social media outrage .
Madison 'Scout ' Cantrell , 9 , from suburban Chicago , died in October . Family had planned vacation to Bald Head , North Carolina . American Airlines said refund request 'did n't meet requirements ' Senior American management became involved after social media outrage .