The Intelligent Queue Management ( iQM ) system has now been scrapped . Morrisons 's CEO Supermarket took over last week and ditched technology . It used special sensors to determine how many checkouts should be open . But feedback from staff and customers determined it was 'waste of time ' David Potts has also got rid of 'scan rate ' which counts items scanned . The controversial self-service tills are expected to stay despite changes .
The Intelligent Queue Management ( iQM ) system has now been scrapped . Morrisons 's CEO David Potts took over last week and ditched technology . It used special sensors to determine how many checkouts should be open . But feedback from staff and customers determined it was 'waste of time ' Supermarket has also got rid of 'scan rate ' which counts items scanned . The controversial self-service tills are expected to stay despite changes .