Energy giant set up grandmother 's payment plan incorrectly on phone . She was then sent a bill for £1,000 for gas and £8,000 for electricity . The 72-year-old said she could n't stop shaking after getting letter . She feared money would automatically be taken out of her bank account . British Gas have now corrected the problem and apologised .
Energy giant set up grandmother 's payment plan incorrectly on phone . She was then sent a bill for £8,000 for gas and £1,000 for electricity . The 72-year-old said she could n't stop shaking after getting letter . She feared money would automatically be taken out of her bank account . British Gas have now corrected the problem and apologised .