Shoppers are in revolt at Swedish clothing giant H & M 's decision to ban people from entering the store with their shopping trolleys . Customers have vented their outrage on the brand 's global Facebook page after being refused entry to H & M 's new store in Indooroopilly , in Brisbane 's western suburbs , with their trolleys . The store opened in the local shopping centre on March 5 . Customers have taken H & M 's global Facebook page in anger after being refused entry to H & M 's new store in Indooroopilly , in Brisbane 's western suburbs , with their trolleys . One woman said it was 'rude ' she was not allowed to bring her trolley in but others with prams were welcomed . 'When I questioned why , the guy told me someone could get hurt by the trolley , because it made out of steel , ' she wrote . 'When I pointed out that prams are also made of metal and are just as bulky as a trolley and someone could also get hurt by them . 'He just replied it the company policy for both our stores . 'Do you also stop people in wheelchairs entering your store cause they are made of steel ? Shame Shame on your Stores [ sic ] . ' One woman said it was rude for shoppers who had trolleys to be turned away while those with prams were allowed . A man said he had a similar experience saying he took his business elsewhere because of the snub . A representative of H & M replied to her Facebook message and apologised for the 'negative experience ' , but echoed the response the woman got in the store . 'Currently our policy does indeed restrict trolleys within the store , however we are always looking to improve our experience for customers and are currently reviewing this , ' the representative said . They added : 'Please email us at info.au @ hm.com if you would like to discuss this matter further . ' Dissatisfied with the response , the woman said she would not be shopping with the retailer again . ' I will never again try and enter your store , ' she wrote . ' I think your store needs too show some respect to the consumer . ' While another woman said she 'wo n't bother returning again ' because she was refused entry for having a trolley . A H & M spokeswoman said a higher incidence of accidents happened when trolleys were inside the store . A spokeswoman for the retailer told Daily Mail Australia they had experienced a higher incidence of trolley-related injuries when they were allowed in store . 'However we do appreciate the feedback we have received from our customers so we are continuing to evaluate this policy , ' she said . The spokeswoman further clarified : 'This policy is in no way related to our customers with prams or in wheelchairs who are of course welcome in all of our stores . ' But there were others who expressed displeasure about H & M 's no trolley policy . One man said he had planned to spend $ 500 in the store until he was told he could not enter . ' I had my special needs 4 year old in the trolley to keep her contained ... the trolley was to have room for the big purchase i was going to make . all that money went elsewhere [ sic ] , ' he said . While another woman also felt compelled to share her experience online and said she would not attempt to shop at H & M again . ' I was so excited to check out your Indooroopilly store today but was refused entry because I had my 2 children in a trolley . I wo n't bother returning again , ' she said .
Clothing giant H & M has come under fire for its shopping trolley policy . Customers reported on metro 's web page about being denied entry . They said they were told it was because their trolleys could ' hurt people ' But H & M says it is part of their corporate policy to not allow trolleys inside . A spokeswoman said this happens more often with trolleys in store .