A deaf woman claims she was ridiculed by post office staff who told her to ‘ get an interpreter ’ before asking her to leave the building . The 38-year-old was showing her eight-year-old son how to ship a package during a visit to the Port Orange Post Office in Volusia County , Florida . But after explaining she was deaf , she said one worker refused to communicate with her through written notes . A deaf woman claims she was told to 'get and interpreter ' by staff at Port Orange Post Office ( pictured ) in Florida . The woman , who does not want to be named , said the female member of staff ‘ started kind of making fun of me and pointing to the paper ’ . The situation escalated and a male supervisor was called over who initially also refused to communicate in writing , she said . Wftv quotes the Minnesota resident as saying : ‘ I said to him , “ You know , this is illegal . You can ’ t refuse to serve a deaf person at the post office . This is a federal government building. ” And that ’ s when he wrote the note. ’ She said that the man then wrote down a message on a piece of paper saying : ‘ Call your congressman , who do not ( sic ) have to write down for you . It ’ s not the law . Get an interpreter. ’ According to Wftv , she said : ‘ At that point , he started treating us like we were dogs , literally just motioning at us like we were dogs , like we needed to get out of here. ’ She woman that a supervisor then wrote down a message ( pictured ) on a piece of paper saying : ‘ Call your congressman , who do not ( sic ) have to write down for you . It ’ s not the law . Get an interpreter. ’ A United States Postal Service spokesman told the News Journal that it ‘ extends its sincere apologies ’ to the customer . The spokesman added : ‘ Our expectation is that all customers will be treated with dignity and respect and receive courteous and helpful service from our employees . ‘ Some situations present special challenges , such as language barriers , hearing and visual impairments , as well as others . ‘ We always strive to meet the needs of the customers in all situations and deeply regret when we do not live up to that expectation. ’ The spokesman said that it would take ‘ swift remedial actions ’ to address the incident .
Deaf woman was with eight-year-old son in Port Orange Post Office , Florida . Claims a worker refused to communicate with her through written notes . The 38-year-old says a member of staff 'started kind of making fun ' of her . A supervisor then wrote a note suggesting she should 'get an interpreter or go back home and learn sign language'