Research reveals more than five million Australians have experienced an 'online shopping fail ' Online shoppers have amassed unwanted purchases costing about $ 460 million in total . Research found those who had considered returning an unwanted item had failed to do so due to shipping costs . Other factors included unnecessary hassle or complicated returns processes . PayPal Australia announced a new service for customers to refund cost of return shipping on their online purchases . PayPal customers can be refunded shipping costs of up to $ 45 .
Research reveals over 5 million Australians have experienced an 'online shopping fail ' Online shoppers have amassed unwanted purchases costing about $ 460 million in total . Research found those who had considered returning an unwanted item had failed to do so due to shipping costs . Other factors included unnecessary hassle or complicated returns processes . PayPal Australia announced a new service for customers to refund cost of return shipping on their online purchases . PayPal customers can be refunded shipping costs of up to $ 45 .