Angry customers criticised Marks & Spencer last night after Mother 's Day flowers failed to arrive in time . They complained that the store used beleaguered delivery firm Yodel , which has previously come under fire for struggling to deliver parcels during busy times . M & S emailed some customers on Saturday and informed them that 'something had gone wrong ' with their delivery and the flowers they had ordered would not arrive on time . Marks & Spencer customers have been left without Mother 's Day flowers after the courier firm employed by the chain failed to deliver . Marks & Spencer confirmed that the Courier firm Yodel was responsible for a 'small number of delays to orders ' They have since had their money refunded . The retailer said Yodel was responsible for a 'small number of delays to orders ' , but insisted its delivery service had returned to normal yesterday . However , many unhappy customers took to Twitter to vent their frustration yesterday as they claimed their mothers had been left without a gift on Mothering Sunday . One woman posted : 'Thanks M & S for ruining Mother 's Day . Where are the flowers my son ordered ? ? ! ! ! ' Another tweeted : 'Whoever finds my M 's Day flowers first can keep them ' , adding : 'According to GPS tracker , they were left in a layby . ' Others questioned why M & S was still using Yodel following a catalogue of high-profile issues in recent months . One Twitter user said : ' 2.30pm and still no Yodel M & S flowers delivery . It rather ruins the surprise , having to let your mum know flowers were ordered but no sign . ' Another asked : 'Why are M & S using Yodel to deliver flowers on Mother 's Day ? ' . The delivery firm has been beset by claims of broken deliveries , and packages left in bins and hurled at doors . An M & S spokesman said : 'The vast majority of orders were delivered on time on Saturday . For the small number of customers who had orders postponed to today we have offered a full refund and a gesture of goodwill . We expect a normal delivery service today . ' Yodel said it had handled over 400,000 Mother 's Day flower deliveries for a number of retailers this year . Dick Stead , Executive Chairman of Yodel said : 'We ’ ve handled over 400,000 Mother 's Day flower deliveries for a number of retailers this year . We started deliveries on Friday and we worked all Sunday up until 6pm to ensure mums across the country got their gifts . '
Customers who ordered bouquets to arrive yesterday were emailed and informed that 'something had gone wrong ' with their delivery . Delivery firm Yodel responsible for a 'small number of delays to orders ' Marks & Spencer apologised and say normal service has resumed today .