Alexandra Carter , who is blind , feels passport officials discriminated against her because her eyes were n't focused in her application picture after they rejected it because of her non neutral expression . A blind woman claims she was refused a passport because her eyes were out of focus in her picture . Alexandra Carter , of Wigan in Lancashire , said she feels discriminated against after Passport Officials rejected her application because they said she did not have a 'neutral expression . ' The 25-year-old said she feels her application was refused because her eyes were not focused in the picture due to a condition she has had since birth which makes her unable to move them herself . However officials have disputed her claims , and said the application was rejected because of her expression . Miss Carter has had to provide letters from her doctor proving her eyesight problems in order to have her application accepted . ' I feel disgusted , ' said Miss Carter . ' I am a registered blind girl who was refused a passport because my eyes were not correct . ' I have nystagmus from birth which controls the movement of my eyes . It is impossible for me to take a picture where my eyes are focused . 'Within the application there was no box to tick about my disability . ' I rang up to see if I needed to do anything to prove my disability and was told no . I even went to the Post Office to explain my situation and I was told that as long as the photo met the other requirements specified it should be fine . ' Nystagmus is an involuntary eye movement condition , which can cause reduced or limited vision . It occurs in infancy or in later life . But officials at the Passport Office in Liverpool in Merseyside rejected her initial application because of Miss Carter 's expression in the photograph she provided . She has spent around £25 trying to get the photo right and had feared she was not going to be able to go on holiday with a friend to Santa Ponsa in Majorca - her first overseas holiday in 10 years . Miss Carter , 25 , was born with nystagmus - a condition which means she ca n't focus her eyes independently . ' I have now had to write a letter explaining my disability as well as proof from my doctor and see if they will grant me a passport . I have taken new photos , but they are not much better - my eyes are beyond my control , ' added Miss Carter . 'This matter is disgusting and discrimination against people who have eyesight problems . I should not have to explain a disability from birth to anyone . ' I live independently and do n't need any help from anyone . I use a symbol cane to get around . 'It is something beyond my control and I just hoped they would be more understanding . I found I was treated with a lack of manners . ' Miss Carter said she was concerned she would lose the £400 she had already spent on the much anticipated holiday with her childhood friend . Miss Carter was concerned she would not be able to go on holiday after her first application was rejected . The 25-year-old has had to write letters to officials and get a doctor 's note to confirm her eye condition . ' I do n't want in 10 years time when I re-apply for my passport to have to go through all this again . ' Passport Office officials have now confirmed that her passport has now been sent out . A Home Office spokesperson said : 'The letter sent to Miss Carter to explain why her application was refused stated the photo she had submitted was unacceptable because she did not have a neutral expression . 'This was not related to her visual impairment and , following her complaint , staff from Her Majesty 's Passport Office have spoken to her to clarify this . ' The rules about passport photos are particularly strict and include that the picture must have been taken in the last month and must not be cut down from a larger photograph .
CarterAlexandra Carter , 25 , who is registered blind , applied for a passport . She has nystagmus leaving her unable to control movement of her eyes . Application was rejected because officials said expression was n't 'neutral ' Miss Alexandra Carter said she believes it was because her eyes were out of focus . Feels she was rejected by passport officials because of her disability . She is registered blind and had to provide evidence proving she was blind .