While the increasing trend of Internet purchases continues to threaten traditional stores , new research has found that more than five million Australians have experienced an 'online shopping fail ' . And the inconvenience of return processes , which are often costly , have resulted in over $ 460 million in unwanted purchases over the years . In response to these alarming figures , PayPal Australia has launched a new service for customers to refund up to $ 45 of return shipping costs for their online purchases . Daily Mail Australia has gathered a series of images of incorrect packages , which have been posted on social media by disappointed customers . Recent research has found that more than five million Australians have experienced an online shopping fail . This shopper was disappointed to find that her entire body could fit into one of side in her newly purchased shorts . Difficult and costly returns processes have resulted in over $ 460 million in unwanted purchases . Another customer was delivered an excessive supply of butter . This shopper was disappointed to see her liquid foundation had leaked all over the packaging when it was delivered to her . PayPal Australia announced the launch of their free shipping return service on Thursday , allowing customers to request a refund on shipping costs of up to $ 45 on the PayPal website within 14 days . Joint research by Ipsos and PayPal , conducted in the past 12 months on 1001 respondents , found that more than half of those who had considered returning an unwanted item had failed to do so mainly due to shipping costs . Other factors also included unnecessary hassle or complicated returns processes . The research on Australians aged 18-64 also revealed that nine in 10 respondents said that they would more likely shop online if the retailer had a free returns policy . A shopper poses with her 'floor length door mirror ' she bought online . Two wrong sizes of a pair of shoes was packaged and delivered to this customer . The wrong colour dress is delivered to this online shopper . 'This is not the BLACK dress I ordered , ' she wrote . This comes as pictures emerged of a Chinese shopper who suffered an online shopping fail with an ill-fitting cut-out dress that was n't quite the glamorous gown she thought she was buying . The black dress , a copy of one worn by Thor actress Jaime Alexander at the film 's premiere in 2013 , features top-to-bottom see-through panels on the front and back . However the unsatisfied shopper posted comparison pictures on the seller 's page , showing how the dress revealed far more than she intended . And this is n't the first time though that disgruntled online shoppers have been let down . Earlier this year , many women took to the Internet to lament the fact that the dresses they had ordered looked nothing like the pictures they had been shown . Most of those duped were brides looking for an alternative to buying their wedding dress from an expensive bridal store . A woman in China has been left disgruntled after the daring dress she bought online fell short of her expectations . The black dress is a copy of one worn by Thor actress Jaime Alexander ( far left ) at the film 's premiere in 2013 . Earlier this year many women took to the internet to lament the fact that the dresses they had ordered looked nothing like the pictures they had been shown . Most of those duped were brides looking for an alternative to buying their wedding dress from an expensive bridal store .
Research reveals over 5 million Australians have experienced an 'online shopping fail ' Online shoppers have amassed unwanted purchases costing about $ 460 million in total . Research found those who had considered returning an unwanted item had failed to do so due to shipping costs . Other factors included unnecessary hassle or complicated returns processes . PayPal Australia announced a new service for customers to refund cost of return shipping on their online purchases . PayPal customers can be refunded shipping costs of up to $ 45 .