pizza York deli owner Francesco ##ello has called customers ' douchebags , ' ' disgusting ' and told them they 're ' full of s * * * ' Said he was just defending his business from ' a public complaints department ' Italian restaurant owner Gaia Bagnasacco told one customer she was tired of his nasty comments and attitude . Some companies have successfully sued customers who wrote negative reviews , claiming defamation . California is first state to enact the Yelp Law , which allows users to write their opinions without fear of a lawsuit .
New York deli owner Francesco Macri has called customers 'douchebags , ' 'idiots ' and told them they 're 'full of s*** ' Said he was just defending his business from ' a public complaints department ' Italian cafe owner Gaia Bagnasacco told one customer she was tired of his nasty behavior and attitude . Some companies have successfully sued customers who wrote negative reviews , claiming defamation . California is first state to enact the Yelp Law , which allows users to write their opinions without fear of a lawsuit .