Mr was accused of being ' out of touch ' over ' pie in the customers ' comments . It came as the High Street branch unveiled another big pay - day for staff . But he said he would not make first move in case it scared off customers . Also came under fire when he said new branches would contribute to ‘ better customer satisfaction ’
Mr Jenkins accused of being 'out of touch ' over 'pie in the sky ' comments . It came as the High Street giant unveiled another big pay-day for staff . But he said he would not make first move in case it scared off customers . Also came under fire when he said closing branches would lead to ‘ better customer experience ’