The facial recognition software used by the UK 's Passport Office struggles to identify darker skin tones . The Home Office became aware of the issue when introducing the service , according to reports , but proceeded with the scheme anyway . Representatives from the department said they are seeking to improve the service , and that they can override the background check if needed .
The facial recognition software used by the UK's Passport Office struggles to identify darker skin tones. The Home Office became aware of the issue when launching the platform, according to reports, but proceeded with the scheme anyway. Officials from the department said they are seeking to improve the service, and that users can override the automated check if needed.