Almost one - third of TalkTalk customers reported very slow connection speeds during the past 12 months , more than any other major UK internet service provider , according to a survey by Which ? . The consumer rights group surveyed more than 1,900 customers across 12 countries , and revealed SSE was the biggest culprit for connection dropouts , which affected nearly a quarter of its customers , while Virgin was top of the heap for consumer complaints . Alex Neill , Which ? 's managing director of home products and services , said the UK 's broadband providers had a " long way to go before they meet their customers ' expectations " .
Almost one-third of TalkTalk customers reported very slow broadband speeds during the past 12 months, more than any other major UK internet service provider, according to a survey by Which?. The consumer rights group canvassed more than 1,900 customers across 12 providers, and revealed SSE was the biggest culprit for connection dropouts, which affected nearly a quarter of its customers, while Virgin was top of the heap for price complaints. Alex Neill, Which?'s managing director of home products and services, said the UK's broadband providers had a "long way to go before they meet their customers' expectations".