Indian food delivery platform providers will cut 10 % of its staff after AI - powered bots developed to answer customer questions reduced the need for support . The technology meant just 7.5 % of orders needed support , compared to 15 % earlier in 2019 , Zomato said . The 541 job losses are across restaurant , merchant and delivery partner ##ing operations . Zomato is currently in a dispute with the National Restaurant Association of India ( NRAI ) over discounts offered by its Gold fine - dining scheme . The company has said an in - principle agreement had been reached with Zomato and fellow online delivery platform providers .
Indian food delivery platform Zomato will cut 10% of its staff after AI-powered bots developed to handle customer questions reduced the need for support. The technology meant just 7.5% of orders needed support, compared to 15% earlier in 2019, Zomato said. The 541 job losses are across customer, merchant and delivery partner support operations. Zomato is currently in a dispute with the National Restaurant Association of India (NRAI) over discounts offered by its Gold fine-dining scheme. The NRAI has said an in-principle agreement had been reached with Zomato and fellow online delivery platform Swiggy.