ICICI Bank will " remove human interference " from multiple back - end tasks and replace them with robotic ##s . Vijay Kochhar , CEO , ICICI Bank said around 200 processes have already been transferred , and the next sectors to have " high - repetition , high - volume " tasks , would include retail banking operations , agricultural banking , trade and foreign exchange , finance and human resources management .
ICICI Bank will "remove human interference" from multiple back-end tasks and replace them with robotic software. Chanda Kochhar, CEO, ICICI Bank said around 200 processes have already been transferred, and the next sectors to have "high-repetition, high-volume" tasks automated would include retail banking operations, agricultural banking, trade and foreign exchange, treasury and human resources management.