Passengers booked onto Ethiopian Airlines and American Airlines ( AA ) flights have been asking questions through Twitter about the safety of their upcoming journeys . Both airlines continue to fly the Boeing 737 - 8 model involved in the recent Ethiopian Airlines crash and neither has changed their standard operating policy . Southwest reported it was fielding questions from customers , but was “ confident in the safety and reliability ” of its 750-strong Boeing fleet . FAA regulations say airlines are able to change planes "jet for jet," meaning that if it is the same class of plane and they change the specific model at the last minute, they are not required to provide any kind of refund, according to aviation attorney Mary Schiavo, a CNN transportation analyst and former inspector general at the US Department of Transportation. AA is also standing by the Federal Aviation Administration ’s approval to continue flying the model in the US . Some international airlines and governments have grounded the planes .
Passengers booked onto Ethiopian Airlines and American Airlines ( AA ) flights have been asking questions through Twitter about the safety of their upcoming journeys . Both airlines continue to fly the Boeing 737 - 8 model involved in the recent Ethiopian Airlines crash and neither has changed their standard operating policy . Southwest reported it was fielding questions from customers , but was “ confident in the safety and reliability ” of its 750-strong Boeing fleet . AA is also standing by the Federal Aviation Administration ’s approval to continue flying the model in the US . Some international airlines and governments have grounded the planes .