Insurance giant Prudential is piloting its e-claims programme in Singapore. The company has been testing the system for a few months and says it will be rolled out to all of its customers by next year. It can then make a recommendation on outcome and payable amount within seconds of submission, rather than within seven days, as at present. The initial phase of the scheme will see the automation of pre- and post-hospital admission claims at eight main hospitals in Singapore, with a full launch planned later in 2018.
Insurance giant Prudential is piloting its e-claims programme in Singapore. Medical claim applicants can now apply by uploading scanned invoices into a portal, where artificial intelligence and text mining software identifies, categorises and assesses the validity of a claim. It can then make a recommendation on outcome and payable amount within seconds of submission, rather than within seven days, as at present. The initial phase of the scheme will see the automation of pre- and post-hospital admission claims at eight main hospitals in Singapore, with a full launch planned later in 2018.