Westpac is to compensate customers who " suffered a financial loss as a direct result of the branch system , " due to a huge outage that impacted customers at most of their branches . The lender is still investigating what caused the shut down , which forced its staff to process transactions manually .
Westpac is to compensate customers who "experienced a financial loss as a direct result of the branch system issue" due to a huge outage that impacted transactions at most of their branches. The lender is still investigating what caused the shut down, which forced its staff to process transactions manually.