(See How machine learning is transforming Regus’s call centres, below.) Andre Sharpe , CIO of Regus , talked to Harvard Business Review about the many ways technology is transforming the workplace . Sharpe said Regus has been using artificial intelligence and machine learning to improve the efficiency of its call centres . Over the last six months , the company has been analysing data from its online conversations with customers , and has been measuring the sentiment of conversations , which Sharpe said is starting to make a real deal of difference in its business performance and customer satisfaction .
Andre Sharpe , CIO of Regus , talked to Harvard Business Review about the many ways technology is transforming the workplace . Sharpe said Regus has been using artificial intelligence and machine learning to improve the efficiency of its call centres . Over the last six months , the company has been analysing data from its online conversations with customers , and has been measuring the sentiment of conversations , which Sharpe said is starting to make a real deal of difference in its business performance and customer satisfaction .