TalkTalk is using Splunk ’s data analytics tool to address connectivity issues and improve the quality of its service . – it could mean disaster for an ISP’s customer retention rates. The error detection tool helps to identify network issues , enabling the company to address them before customers call in to complain , often before they realise there has been an error . Robotic process automation allows users to put temporary processes in place until engineers can investigate in more detail . Since deploying the software TalkTalk has switched its third - party DNS provider Eminem , becoming number one for DNS response in Europe .
TalkTalk is using Splunk ’s data analytics tool to address connectivity issues and improve the quality of its service . The error detection tool helps to identify network issues , enabling the company to address them before customers call in to complain , often before they realise there has been an error . Robotic process automation allows users to put temporary processes in place until engineers can investigate in more detail . Since deploying the software TalkTalk has switched its third - party DNS provider Eminem , becoming number one for DNS response in Europe .