Ofcom’s latest league tables of complaints concerning suppliers of landlines and mobile phones, broadband and pay-TV services lists TalkTalk as the most complained about pay-TV provider in Q1 2019. The company was also named by Which? Complaints handling was cited as an issue by 33% of customers, with 27% troubled by contract details, and 18% unhappy about billing, pricing and charges. BT and Virgin Media came second and third in the table, with 10 and seven complaints per 100,000 subscribers respectively.
Ofcom’s latest league tables of complaints concerning suppliers of landlines and mobile phones, broadband and pay-TV services lists TalkTalk as the most complained about pay-TV provider in Q1 2019. The regulator received 14 complaints per 100,000 consumers about TalkTalk, doubling its Q4 2018 tally. Complaints handling was cited as an issue by 33% of customers, with 27% troubled by contract details, and 18% unhappy about billing, pricing and charges. BT and Virgin Media came second and third in the table, with 10 and seven complaints per 100,000 subscribers respectively.