It is essential that companies invest in their customer service systems as poor service is a major source of frustration for UK consumers. It has dismissed an independent survey that labelled the company 's call centre as the worst example of customer service in the UK . The media giant noted that the study did not reflect internal findings , including factors such as a significant reduction in time spent waiting to speak to an adviser .
It has dismissed an independent survey that labelled the company 's call centre as the worst example of customer service in the UK . The media giant noted that the study did not reflect internal findings , including factors such as a significant reduction in time spent waiting to speak to an adviser .