MetLife has launched conVRse, a VR customer-service platform, which the company says is the first time VR technology has been adopted by the insurance industry in India. Customers use a VR headset to interact with a life-insurance expert in the form of an avatar named Khushi who can answer questions. We are delighted to bring this groundbreaking technology to our customers and revolutionize the concept of customer service for the twenty-first century,” said Tarun Chugh, managing director and CEO at PNB MetLife, at a launch event. The virtual assistant will be available for both postpaid and prepaid customers on September 1. In the second phase, VR devices will be provided to the insurance sales team.
MetLife has launched conVRse, a VR customer-service platform, which the company says is the first time VR technology has been adopted by the insurance industry in India. Customers use a VR headset to interact with a life-insurance expert in the form of an avatar named Khushi who can answer questions. The virtual assistant will be available for both postpaid and prepaid customers on September 1. In the second phase, VR devices will be provided to the insurance sales team.