Within five years , AI - driven automation will be integrated into every aspect of the insurance sector , according to global professional services company Accenture . But this will not mean a simple transfer of tasks from human to machine, it will mean blending automation and human agency to maximize the strengths of technology and the workforce. Insurers will need to embrace automation to cope with the increase in demand as residential , commercial and industrial equipment , home technology and fitness equipment are connected to the internet of things ( IoT ) . Accenture says that blending automation and human factors will be needed to maximise insurers ’ efforts .
Within five years , AI - driven automation will be integrated into every aspect of the insurance sector , according to global professional services company Accenture . Insurers will need to embrace automation to cope with the increase in demand as residential , commercial and industrial equipment , home technology and fitness equipment are connected to the internet of things ( IoT ) . Accenture says that blending automation and human factors will be needed to maximise insurers ’ efforts .