The group posted a 26% fall in pre-tax profit to £114 million in 2017 as it booked exceptional items totalling £10.3 million. Pre-tax profits for UK housebuilder Boss Greg Fitzgerald fell by more than a quarter in 2017 to £114m ( £10.3m ), after it absorbed £10.3m in "exceptional" costs. Among them was £3.5m in customer care provision, following a slew of complaints about electrical and plumbing faults in new homes. Bovis said a series of changes since had led to 8% customer satisfaction rate, as well as a slowdown in construction, with 3,645 homes built in the previous year , 8% fewer than more than a quarter in 2017 .
Pre-tax profits for UK housebuilder Boss Greg Fitzgerald fell by more than a quarter in 2017 to £114m ( £10.3m ), after it absorbed £10.3m in "exceptional" costs. Among them was £3.5m in customer care provision, following a slew of complaints about electrical and plumbing faults in new homes. Bovis said a series of changes since had led to 8% customer satisfaction rate, as well as a slowdown in construction, with 3,645 homes built in the previous year , 8% fewer than more than a quarter in 2017 .