Two months ago I was unable to connect to the internet via my provider, OneTel. I rang customer services in India and, after some toing and froing, was put through to a technical adviser who suggested that I disconnect my modem and reconnect it after one minute. This was successful and contact was restored. At the same time he advised that my modem was well out of date and a new one would be provided. After an uneventful two weeks, I rang again and was told that my order was on record and I would receive the modem very shortly. This pattern has now been repeated four times. In frustration I wrote to OneTel and copied the letter to TalkTalk (OneTel’s parent company). I received a reply offering no helpful advice other than to transfer my account to TalkTalk. OneTel seems to have moved without telling me. The OneTel website is dead. There seems to be nothing I can do and my ancient modem may fail at any time. JK, Norfolk After all these months the OneTel website is still unavailable for customers, although TalkTalk says it is working as hard as it can to get it back up and running as soon as possible.
A OneTel employee based in London who was having technical problems found out his account had been transferred to TalkTalk without his approval . TalkTalk , OneTel 's parent company , said it recommends users with " compromised accounts " switch to their service .