10 out of nearly 33,000 consumers would be happy to accept robo-advice for banking, insurance and retirement-planning services, says professional services firm Accenture. In a survey of nearly 33,000 people in 18 countries, Accenture found that 71% would accept banking advice, 74% would accept insurance advice and 61% would accept retirement advice. Support for traditional investing through robo-advisors was recorded at 74% . However, 68% of consumers would want a human to handle complaints, with 71% wanting human interaction for advice on complex financial offerings such as mortgages. Nearly four out of five (78 percent) Emerging markets showed the largest support for robo-advice, with the main attractions being speed and lower pricing.
10 out of nearly 33,000 consumers would be happy to accept robo-advice for banking, insurance and retirement-planning services, says professional services firm Accenture. In a survey of nearly 33,000 people in 18 countries, Accenture found that 71% would accept banking advice, 74% would accept insurance advice and 61% would accept retirement advice. Support for traditional investing through robo-advisors was recorded at 74% . However, 68% of consumers would want a human to handle complaints, with 71% wanting human interaction for advice on complex financial offerings such as mortgages. Emerging markets showed the largest support for robo-advice, with the main attractions being speed and lower pricing.