He said improvements have included new online tools to help customers resolve issues quickly and conveniently, adding: 'All these initiatives are starting to deliver improvement in satisfaction levels.' It has come second in a survey ranking the services offered by 75 British broadband providers . The MoneySavingExpert.com survey of 7,000 participants found 38 % of TalkTalk customers described its service as poor . That 's an improvement on the 45 % tally in a survey two months ago . The latest study found that the smallest firms offer the best service ; " relative minnow " Zen topped the survey with a 94 % overall ranking .
It has come second in a survey ranking the services offered by 75 British broadband providers . The MoneySavingExpert.com survey of 7,000 participants found 38 % of TalkTalk customers described its service as poor . That 's an improvement on the 45 % tally in a survey two months ago . The latest study found that the smallest firms offer the best service ; " relative minnow " Zen topped the survey with a 94 % overall ranking .