The East Japan Telephone Company has planned a pilot project for a new artificial intelligence system to help its call centre operators answer questions . JR East has shown real interest in AI tech, having invested in a fund to support startups that specialize in AI, and established a special research and development team. By learning different acronyms and phrases , the system will learn the most suitable answers to different questions for operators to use . This comes alongside the development of another system that will analyse over 500,000 online opinions and complaints submitted by the company to increase efficiency .
The East Japan Telephone Company has planned a pilot project for a new artificial intelligence system to help its call centre operators answer questions . By learning different acronyms and phrases , the system will learn the most suitable answers to different questions for operators to use . This comes alongside the development of another system that will analyse over 500,000 online opinions and complaints submitted by the company to increase efficiency .