Most critically, Rutta stressed, the feature is expected to result in significant cost savings for the insurer, as well as an expansion of service offerings for customers. Italian insurer Generali plans to upgrade its virtual assistant with an add-on that automatically assesses claims. Known as Gia, the assistant will have an auto-adjudication feature added in the next few months, which will utilise a rules-based engine to approve or deny claims automatically. The company is also working on adding more features for users who are not able to use their voice assistants and instead rely solely on text messages. The company stressed that human interaction will remain a crucial part of the claims process, but has been hybridised with AI.
Italian insurer Generali plans to upgrade its virtual assistant with an add-on that automatically assesses claims. Known as Gia, the assistant will have an auto-adjudication feature added in the next few months, which will utilise a rules-based engine to approve or deny claims automatically. The company is also working on adding more features for users who are not able to use their voice assistants and instead rely solely on text messages. The company stressed that human interaction will remain a crucial part of the claims process, but has been hybridised with AI.