A Dumfries pensioner with prostate cancer claims he was put through months of misery by telecom company Talk Talk. John Bury told the Standard the long-running saga has been “very stressful” for him and his wife Ann who suffers from Alzheimer’s. He was offered fibre optic broadband in October with a “go live date” of November 10. However, the 76-year-old never received faster internet and in January he was left without a landline for two weeks after a myriad of issues. Mr Bury said: “I’ve got cancer and my wife has dementia. I didn’t need this hassle. “Ann needs constant care so when I was on the phone to them to sort everything out I wasn’t with her. She needs a lot of help and it’s been a very stressful time. “I’ve got enough on my plate at the minute. I really didn’t need all of this. It should’ve been sorted in days not months. It’s been a complete nightmare.” Mr Bury asked to be returned to his previous internet package and then he found his phone number had been changed. The issues were eventually resolved last week and he was offered £26 compensation by the company. He said: “I felt that offer was so derisory. For all the trouble and the months of phone calls to try and sort this, £26 is a slap in the face. “I want people to be aware of what could go wrong if they think about changing their broadband.” Mr Bury has since left Talk Talk to join another broadband supplier. A spokesperson for Talk Talk said: “We are very sorry for the inconvenience Mr Bury experienced with his broadband and landline service. “We always strive to deliver the best possible service to our customers and we regret that we did not meet our own high standards on this occasion.”
A pensioner from Dumfries has told of his ordeal with telecom company TalkTalk, having experienced several issues with his landline and broadband. Having been offered the option of fibre optic broadband in October, the service did not begin in November as promised and his landline was cut off for two weeks in January. When he asked to be transferred back to his previous internet package, he found out that his telephone number had been changed. The company resolved the issues, but only offered the pensioner £26 in compensation.