An increasing number of US consumers are choosing user - direct services to pay their bills , preferring them to similar services provided by banks . A recent report found that 73 % of online payments were made via biller - direct sites in 2016 , compared with 62 % in 2010 . In fact, the growth in popularity of those direct sites offers guidance about how to improve future billing services. Factors driving this growth include the data , speed of access and prices of the services offer .
An increasing number of US consumers are choosing user - direct services to pay their bills , preferring them to similar services provided by banks . A recent report found that 73 % of online payments were made via biller - direct sites in 2016 , compared with 62 % in 2010 . Factors driving this growth include the data , speed of access and prices of the services offer .