Broadband and landline customers with the biggest broadband providers, including BT, Sky and TalkTalk, will be compensated automatically when when service is disrupted and providers fail to resolve problems. Ofcom, the regulator, announced today that five providers - BT, Sky, TalkTalk, Virgin Media and Zen Internet - have agreed to pay back customers who experience slow repairs, missed appointments and delayed installations without them having to ask. The scheme is voluntary and is expected to take up to 15 months to implement. Other providers could agree to sign up in the future. The compensation will be paid to customers experiencing problems with their broadband and landlines that are not fixed within set time frames, as seen below.
UK telecoms regulator Ofcom has created a framework in which new customers will be automatically compensated by their provider if they have delayed installations , slow repairs or missed appointments . TalkTalk , BT , Sky , Virgin Media and Zen Internet have all signed up to the system , which will take up to 15 months to implement . Watchdogs have welcomed the move , but argue the compensation ##s , which include £ 25 ( $ 33 ) for a missed appointment , are too small .