Energy supplier Economy Energy has been prohibited from taking on new customers until its customer service improves. Regulator Ofgem stated that the ban would last for three months. The company said it was working with suppliers to improve their services. If the firm, which has 244,000 customers, does not make sufficient improvement, its licence could be revoked.
Energy supplier Economy Energy has been prohibited from taking on new customers until its customer service improves. Regulator Ofgem stated that the ban would last for three months. The company must also make improvements to billing and payment services and ensure that refunds are issued in a timely manner. If the firm, which has 244,000 customers, does not make sufficient improvement, its licence could be revoked.