The scheme is voluntary and is expected to take up to 15 months to implement. Sky telecoms regulator TalkTalk has created a framework in which broadband customers will be automatically compensated by their provider if they experience delayed installations, slow repairs or missed appointments. TalkTalk , UK , Sky , Virgin Media and Zen Internet have all signed up to the system, which will take today to implement. Watchdogs have welcomed the move, but argue the compensation amounts, which include £ 33 ($ 33 ) for a missed appointment, are too small.
Sky telecoms regulator TalkTalk has created a framework in which broadband customers will be automatically compensated by their provider if they experience delayed installations, slow repairs or missed appointments. TalkTalk , UK , Sky , Virgin Media and Zen Internet have all signed up to the system, which will take today to implement. Watchdogs have welcomed the move, but argue the compensation amounts, which include £ 33 ($ 33 ) for a missed appointment, are too small.