Australian financial services firm Latitude Financial has written off AUD2.5 m ( $ 1.68 m ) of debt after a salesman at furniture retailer Harvey Norman forged contracts to sign up Indigenous customers . The contracts drawn up between 2014 and 2016 were largely for consumers with limited English and no stable income , before being discovered by Lutheran Community Care financial counsellors . Through a remediation process overseen by PwC , Latitude has nearly completed the write - offs for 300 accounts , while also accepting recommendations on increasing monitoring and training of sales staff . “We have accepted all recommendations from PwC to strengthen our sales processes, including increased monitoring and training of sales staff,” the spokesperson said. Furthermore , the Harvey Norman salesman was terminated immediately once identified .
Australian financial services firm Latitude Financial has written off AUD2.5 m ( $ 1.68 m ) of debt after a salesman at furniture retailer Harvey Norman forged contracts to sign up Indigenous customers . The contracts drawn up between 2014 and 2016 were largely for consumers with limited English and no stable income , before being discovered by Lutheran Community Care financial counsellors . Through a remediation process overseen by PwC , Latitude has nearly completed the write - offs for 300 accounts , while also accepting recommendations on increasing monitoring and training of sales staff . Furthermore , the Harvey Norman salesman was terminated immediately once identified .