( CNN ) -- Parole officers saw and spoke to Jaycee Dugard during visits to the home of the man accused of holding her captive for 18 years , but they never questioned why she was there , California officials disclose in newly released documents . At least three different parole officers spotted Dugard at the home of Phillip Garrido , a convicted rapist who had been under California state supervision since 1999 , according to a June memo from the California attorney general 's office . On at least one occasion , a parole officer spoke to her and one of her daughters , whom investigators say Garrido fathered during her captivity . But those officers `` failed to investigate their identities or their relationship to Garrido , '' the memo states . The document outlines the $ 20 million settlement between Dugard and California authorities , which the state Legislature approved last week . It was drafted to brief state lawmakers on the settlement before their vote , said Christine Gasparac , an attorney general 's office spokeswoman . Gasparac would not provide additional details of the reported contact between Dugard and parole officers . Dugard disappeared in 1991 , at age 11 , and was found in August 2009 at Garrido 's home in Antioch , about 45 miles east of San Francisco . Garrido and his wife , Nancy , have pleaded not guilty to 29 felony counts in the case . Garrido was released on parole in 1988 after serving less than 12 years of a 50-to-life sentence for rape in federal and Nevada prisons . His victim in that case , Katie Callaway Hall , told CNN 's `` Issues with Jane Velez-Mitchell '' that the latest revelation was `` unbelievable . '' `` It 's just one more astonishing fact in a long line of errors , '' said Hall , who is now an advocate for rape victims . She said the news `` re-triggers my anger '' because she had gone to federal authorities -- who initially handled his parole -- to warn that he had approached her after his release , and `` I do n't think they believed me . '' Responsibilty for Garrido 's parole was transferred to California authorities in 1999 . A November 2009 investigation found parole officers failed to follow utility wires running from Garrido 's house toward the shed where Dugard was held , did n't check out the presence of a 12-year-old girl during a visit or act on information that indicated Garrido had violated the terms of his release . The June 25 memo concluded that while the state could have successfully defended some of the claims on procedural grounds , the state Department of Corrections and Rehabilitation `` recognizes that this case has a unique and tragic character . '' `` Obviously , no amount of money could compensate these plaintiffs for what they have endured , '' it reads . But the settlement will provide Dugard and her daughters -- now teenagers -- with `` the financial support that they will need to rebuild their lives . '' The document estimates the family will need as much as $ 7 million alone for decades of counseling . `` First , it is a virtual certainty that Ms. Dugard and her daughters will require counseling for the remainder of their lives , with varying degrees of intensity at different time periods , '' it states . `` Second , neither of Ms. Dugard 's daughters has received any education , and neither is presently equipped to handle the academic or social challenges that school will pose . Ms. Dugard has received no education since her abduction , and all three have expressed their desire to obtain an education . ''
NEW : ` ` It 's just one more astonishing fact in a long line of facts '' Parole officers saw and spoke to Jaycee Smith during visits to Phillip Garrido 's home . Officers ` ` failed to report '' Nothing , according to investigators . Smith and his wife are suspects in Dugard 's 1991 abduction .