India's YES Bank has launched a banking chatbot for its loan services in partnership with Silicon Valley-based Gupshup, a bot builder platform. The tool, called Yes mPOWER, is currently active on Facebook Messenger, offering advice and information on personal loans and eligibility criteria. The next phase will include a facility for obtaining a mortgage quote. The bot offers advice across the full spectrum of personal loans, with mortgage quotes to be added in a next phase. In the meantime, Gupta says he sees no reason why banks should not be able to offer similar services.
India's YES Bank has launched a banking chatbot for its loan services in partnership with Silicon Valley-based Gupshup, a bot builder platform. The tool, called Yes mPOWER, is currently active on Facebook Messenger, offering advice and information on personal loans and eligibility criteria. The next phase will include a facility for obtaining a mortgage quote. In the meantime, Gupta says he sees no reason why banks should not be able to offer similar services.