Vancouver's Opus Hotel has begun using Go Moment's real-time AI-driven smart concierge service, called Ivy. The service is available to guests at the hotel's two restaurants, and will be rolled out across its other locations in the coming months. In the event of a negative response, Ivy passes the issue along to the hotel, allowing for a proactive fix to be made before a negative review comes in. By utilising human expertise and data from tens of millions of interactions, Ivy is able to answer frequently-asked questions in a natural manner, as well as plan and book appointments for visitors, such as dinners, massages or outings.
Vancouver's Opus Hotel has begun using Go Moment's real-time AI-driven smart concierge service, called Ivy. The service is available to guests at the hotel's two restaurants, and will be rolled out across its other locations in the coming months. By utilising human expertise and data from tens of millions of interactions, Ivy is able to answer frequently-asked questions in a natural manner, as well as plan and book appointments for visitors, such as dinners, massages or outings.