Is it on or is it off?”. TalkTalk is using Splunk’s data analytics tool to address connectivity issues and improve the quality of its service. The error detection tool helps to identify network issues, enabling the company to address them before customers call in to complain, often before they realise there has been an issue. Robotic process automation allows TalkTalk to put temporary fixes in place until engineers can investigate in more detail. “Customers are very happy with our service because it gives us a lot of control over how we deliver it,” says Mr O’Neill.
TalkTalk is using Splunk’s data analytics tool to address connectivity issues and improve the quality of its service. The error detection tool helps to identify network issues, enabling the company to address them before customers call in to complain, often before they realise there has been an issue. Robotic process automation allows TalkTalk to put temporary fixes in place until engineers can investigate in more detail. “Customers are very happy with our service because it gives us a lot of control over how we deliver it,” says Mr O’Neill.