Walt Disney World 's newly opened Skyliner aerial tram broke down in its first week of operation , stranding visitors in the air . One rescued passenger said on Facebook that their gondola cabin had to wait more than three hours to be rescue, but that Disney handled the situation professionally and quickly. Crews at the Disney resort used cranes and ladders to rescue passengers from the cable car system on Friday 5 October , with some passengers forced to wait three hours . Disney is investigating the cause of the unexpected downtime affecting one of the three Skyliner routes , which together span six miles and connect four hotels and two theme parks inside the park . Customers were reportedly each given a $ 100 gift card and two park hopper tickets as compensation .
Walt Disney World 's newly opened Skyliner aerial tram broke down in its first week of operation , stranding visitors in the air . Crews at the Disney resort used cranes and ladders to rescue passengers from the cable car system on Friday 5 October , with some passengers forced to wait three hours . Disney is investigating the cause of the unexpected downtime affecting one of the three Skyliner routes , which together span six miles and connect four hotels and two theme parks inside the park . Customers were reportedly each given a $ 100 gift card and two park hopper tickets as compensation .