Meanwhile, even more believe that accidental damage (59%) and personal belongings (46%) are covered by home insurance policies; while nearly three in ten (29%) think damage by pests or vermin is covered; and one in four (25%) expect policies to insure against damage to fences, whereas all can be common exclusions or depend on arranging additional cover. A survey of 400 Aviva customers highlighted that home insurance companies were often baffled by industry terminology , leading the company to test new communication techniques , including a Jargon Buster Skill for Alexa , Amazon 's online personal assistant . This due to a lack of transparency on what was covered in a policy was reported by 34 % of the participants ; many were not aware of common exclusions and that additional cover could be required to achieve the level of cover required .
A survey of 400 Aviva customers highlighted that home insurance companies were often baffled by industry terminology , leading the company to test new communication techniques , including a Jargon Buster Skill for Alexa , Amazon 's online personal assistant . This due to a lack of transparency on what was covered in a policy was reported by 34 % of the participants ; many were not aware of common exclusions and that additional cover could be required to achieve the level of cover required .