UK telecoms company TalkTalk has been named the country's second most complained-about broadband provider, beaten only by BT, according to a quarterly report from regulator Ofcom. The report, which was published on Thursday, found that complaints against BT had fallen in each of the last three quarters and were down more than half since 2011. In contrast, Virgin Media and Sky generated the fewest grumbles, with 13 and 7 respectively. Ofcom has previously suggested implementing automatic compensation for customers experiencing delays or missed appointments. About 300 complaints a day are made to Ofcom.
UK telecoms company TalkTalk has been named the country's second most complained-about broadband provider, beaten only by BT, according to a quarterly report from regulator Ofcom. The report, which was published on Thursday, found that complaints against BT had fallen in each of the last three quarters and were down more than half since 2011. Ofcom has previously suggested implementing automatic compensation for customers experiencing delays or missed appointments. About 300 complaints a day are made to Ofcom.