TalkTalk said it had resolved the issue within an hour but outraged customers said on Twitter that they were still experiencing problems. TalkTalk's broadband service suffered a major outage which left thousands of UK customers without internet. On Wednesday 29 November, the Broadband outage monitoring service Down Detector received 6,164 outage reports at around 3pm. The site said that it was unable to determine if any outages were caused by malicious activity or human error. Users took to social media to complain about the service, with one describing TalkTalk's products as "awful" and another stating that similar instances occur "at least twice a month".
TalkTalk's broadband service suffered a major outage which left thousands of UK customers without internet. On Wednesday 29 November, the Broadband outage monitoring service Down Detector received 6,164 outage reports at around 3pm. The site said that it was unable to determine if any outages were caused by malicious activity or human error. Users took to social media to complain about the service, with one describing TalkTalk's products as "awful" and another stating that similar instances occur "at least twice a month".