Customers do not want to be ripped off,” she said. Investment in the telecoms firm TalkTalk fell by 17 % after a " triple - whammy of bad news " : reduced profits , a half - year loss of £ ##70 m ( $ 99 m ) and a reduced workforce . The company , which has been restructuring under executive chairman Sir Charles Dunstone and CEO Tristia Harrison , revealed half - year losses would be lower than expected at between £ 270 m and £ 300 m . However , TalkTalk added 300 customers during the six months to September , compared with losing 29,000 during the same period in August , while better customer service is credited with reducing churn from 1.5 % to 1.3 % .
Investment in the telecoms firm TalkTalk fell by 17 % after a " triple - whammy of bad news " : reduced profits , a half - year loss of £ ##70 m ( $ 99 m ) and a reduced workforce . The company , which has been restructuring under executive chairman Sir Charles Dunstone and CEO Tristia Harrison , revealed half - year losses would be lower than expected at between £ 270 m and £ 300 m . However , TalkTalk added 300 customers during the six months to September , compared with losing 29,000 during the same period in August , while better customer service is credited with reducing churn from 1.5 % to 1.3 % .