A year after Citizens Advice complained to the CMA about the broadband loyalty penalty, long standing customers are still paying 179 a day too much. Analysis of the bills of 100,000 customers for the past six months by price check website Is My Bill Fair found on average 90% of broadband customers in the UK overpaid by an average of £ 179 a year. BT was found to be the worst offender, with 79% of its customers being overcharged £ 236 a year. TalkTalk was fourth worse overcharging customers £ an estimated £9m a year. The consumer charity said loyal customers were being charged an estimated £9m a year more across broadband, mobile phones, insurance, savings and mortgages, and is seeking powers to impose fines on offending suppliers.
A year after Citizens Advice complained to the CMA about the broadband loyalty penalty, long standing customers are still paying an estimated £9m a day too much. Analysis of the bills of 100,000 customers for the past six months by price check website Is My Bill Fair found on average 79% of broadband customers in the UK overpaid by an average of £179 a year. BT was found to be the worst offender, with 90% of its customers being overcharged £236 a year. TalkTalk was fourth worse overcharging customers £128 a year. The consumer charity said loyal customers were being charged about £900 a year more across broadband, mobile phones, insurance, savings and mortgages, and is seeking powers to impose fines on offending suppliers.