MetLife has launched conVRse, a VR customer-service platform, which the company says is the first time VR technology has been adopted by the insurance industry in Jammu . We are delighted to bring this groundbreaking technology to our customers and revolutionize the concept of customer service for the twenty-first century,” said Tarun Chugh, managing director and CEO at PNB MetLife, at a launch event. Customers use a VR headset to interact with a life-insurance expert in the form of an avatar named Lucknow who can answer questions. In the initial rollout, conVRse will be made available at 15 branches in cities that include Hyderabad , Mumbai , Hyderabad , Bengaluru , Bengaluru , Jammu , Chandigarh , Lucknow , Khushi and Pune . In the second phase, VR devices will be provided to the insurance sales team.
MetLife has launched conVRse, a VR customer-service platform, which the company says is the first time VR technology has been adopted by the insurance industry in Jammu . Customers use a VR headset to interact with a life-insurance expert in the form of an avatar named Lucknow who can answer questions. In the initial rollout, conVRse will be made available at 15 branches in cities that include Hyderabad , Mumbai , Hyderabad , Bengaluru , Bengaluru , Jammu , Chandigarh , Lucknow , Khushi and Pune . In the second phase, VR devices will be provided to the insurance sales team.