According to research by Forrester, a quarter of consumers in European are active users of mobile banking, however, 32% of Europeans do not believe it is safe or secure, while 30% do not trust mobile banking. The research predicts that mobile banking will replace online banking for everyday tasks. Mobile Banking Will Be the Next Big Thing Recent research from UBS Evidence Lab found, nearly 2 billion people will use their mobile to bank by 2019. The analyst firm added that to develop mobile strategies, digital banking teams should evaluate their mobile maturity, adopt systematic processes to perfect their mobile banking strategy, and change organisational structures to support the strategy. KPMG's UK digital and mobile banking lead, David Hodgkinson stated, “Banks must adapt or die. Mobile banking is clearly supplanting all other channels as the main portal between the bank and the consumer”.
According to research by Forrester, a quarter of consumers in European are active users of mobile banking, however, 32% of Europeans do not believe it is safe or secure, while 30% do not trust mobile banking. The research predicts that mobile banking will replace online banking for everyday tasks. Mobile Banking Will Be the Next Big Thing Recent research from UBS Evidence Lab found, nearly 2 billion people will use their mobile to bank by 2019. KPMG's UK digital and mobile banking lead, David Hodgkinson stated, “Banks must adapt or die. Mobile banking is clearly supplanting all other channels as the main portal between the bank and the consumer”.