Apparently, once a customer has sent a message, delivery notifications ensure that both the customer and the agent can see when messages have been received and read. Internet service provider TalkTalk is trialling an in-app chat feature that enables users of its MyTalkTalk app to talk to customer support without making a call. The new feature, which will be rolled out in the next few weeks, allows customers who have downloaded the mytalk.com application on their mobile phones or tablets to use it as if they were talking directly
Internet service provider TalkTalk is trialling an in-app chat feature that enables users of its MyTalkTalk app to talk to customer support without making a call. The new feature, which will be rolled out in the next few weeks, allows customers who have downloaded the mytalk.com application on their mobile phones or tablets to use it as if they were talking directly