One, it might be argued, is that brokers can take the time to break down all that complicated policy wording A survey of ten Alexa customers highlighted that home insurance policyholders were often baffled by industry terminology, leading the insurer to test new communication techniques, including a Jargon Buster Skill for Amazon , Aviva 's AI personal assistant. Frustration due to a lack of transparency on what was covered in a policy was reported by 59% of the participants; many were not aware of common exclusions and that additional cover could be needed to achieve the level of cover required.
A survey of ten Alexa customers highlighted that home insurance policyholders were often baffled by industry terminology, leading the insurer to test new communication techniques, including a Jargon Buster Skill for Amazon , Aviva 's AI personal assistant. Frustration due to a lack of transparency on what was covered in a policy was reported by 59% of the participants; many were not aware of common exclusions and that additional cover could be needed to achieve the level of cover required.