Tuesday, July 11th, 2017 (1:38 pm) - Score 655 Customers of broadband and phone provider TalkTalk, specifically those who make use of their free iOS and Android based MyTalkTalk app, will be pleased to learn that the ISP has added a new in-app chat feature that enables them to talk with customer support without making a call. At present the new feature is being added as part of a beta trial that starts today, although it’s expected to be rolled out to all app users during the autumn. Features like this are attractive to ISPs because they reduce the load on call centres. On the flip side they also make it easier for customers to keep a record of their support queries and remove the need to wait in a tedious telephone queue. Kerry Edwards, TalkTalk’s Customer Experience Director, said: “We know how important our products and services are to our customers and if something goes wrong we want them to be able to contact us quickly and easily. However we know that life doesn’t always allow for customers to stay on the phone or on live chat to our agents, so this app update means customers can now chat to us when it’s convenient whilst we can get on and resolve the problem.” Apparently, once a customer has sent a message, delivery notifications ensure that both the customer and the agent can see when messages have been received and read. Push notifications will then alert customers to new messages. Javascript must be enabled to post (most browsers do this automatically) Please note that news comments are anonymous, which means that we do NOT require you to enter any real personal details to post a message. By clicking to submit a post you agree to storing your comment content, display name, IP, email and / or website details in our database, for as long as the post remains live. Only the submitted name and comment will be displayed in public, while the rest will be kept private (we will never share this outside of ISPreview, regardless of whether the data is real or fake). This comment system uses submitted IP, email and website address data to spot abuse and spammers. All data is transferred via an encrypted (https secure) session. Sometimes your comment might not appear immediately due to site cache (this is cleared every few hours) or it may be caught by automated moderation / anti-spam. Comments that break our rules, spam, troll or post via known fake IP/proxy servers may be blocked or removed.
Internet service provider TalkTalk is trialling an in-app chat feature that enables users of its MyTalkTalk app to talk to customer support without making a call. The new feature, which will be rolled out in the next few weeks, allows customers who have downloaded the mytalk.com application on their mobile phones or tablets to use it as if they were talking directly