Consumer group Which ? has discovered that 53 % of UK households have had issues with their broadband service . Andrew Adonis, chairman of the commission, said: “Today’s findings [from Which?] demonstrate the scale of the problems customers are having with the current level of broadband service, but also the challenge we face if we are to have the best possible connections in future. Customers of Virgin Media , Sky , BT and TalkTalk came out as the most likely to have difficulties with their service . Only one in 10 households used the broadband speeds shown promise in advertising , the watchdog found , with one - third of TalkTalk 's customers reporting that they had " very slow " connectivity . BT stated its disappointment in the findings and that recent technology has reduced faults and hastened repair times .
Consumer group Which ? has discovered that 53 % of UK households have had issues with their broadband service . Customers of Virgin Media , Sky , BT and TalkTalk came out as the most likely to have difficulties with their service . Only one in 10 households used the broadband speeds shown promise in advertising , the watchdog found , with one - third of TalkTalk 's customers reporting that they had " very slow " connectivity . BT stated its disappointment in the findings and that recent technology has reduced faults and hastened repair times .