Plusnet received the most complaints for fixed broadband services in the UK in Q1 2019 for the second consecutive quarter, according to Ofcom’s league tables. “The announcement doesn’t make good reading for Vodafone either, with the company receiving the most complaints for pay monthly mobile, and the second-most for broadband, narrowly losing out to Plusnet. The regulators report showed the provider received 31 complaints per 100,000 customers, more than double the industry average of 13. “Fixed broadband, which is increasingly becoming a necessity given that mobile data plans are getting pricey, has become an issue across all age groups and income brackets,” said Mike Gallagher, chief executive at B@@ Plusnet also received the most complaints for its landline service with 24 complaints per 100,000, followed again by TalkTalk with 19 and Vodafone with 15.
Plusnet received the most complaints for fixed broadband services in the UK in Q1 2019 for the second consecutive quarter, according to Ofcom’s league tables. The regulators report showed the provider received 31 complaints per 100,000 customers, more than double the industry average of 13. “Fixed broadband, which is increasingly becoming a necessity given that mobile data plans are getting pricey, has become an issue across all age groups and income brackets,” said Mike Gallagher, chief executive at B@@ Plusnet also received the most complaints for its landline service with 24 complaints per 100,000, followed again by TalkTalk with 19 and Vodafone with 15.