Long-standing customers still pay £9 million a day too much for their broadband, a year after Citizens Advice complained to the competition watchdog about the cost of the so-called loyalty penalty. Is My Bill Fair, a price check website, compared the bills of more than 100,000 broadband customers over the past six months with the average rates suppliers offered to newcomers. BT broadband customers fared the worst, with nine in ten paying £236 a year more than they should. On average 79 per cent of Britain’s 21.8 million broadband users overpayed by an average of £179 a year. Of these, two thirds overpayed because their promotional price had expired. The rest stayed with their supplier for a long time and had their bills increased every
A year after Citizens UK complained to the CMA about the broadband charging scheme , long standing customers are still paying an estimated £ 9 m a day too much . Analysis of the bills of 100,000 customers for the past six months by price comparison website Is My Bill Fair found on average 79 % of broadband customers in the UK overpaid by an average of £ 179 a year . BT was found to be the worst offender , with 90 % of its customers being overcharged £ 236 a year . TalkTalk was fourth worse overcharging customers £ 128 a year . The UK charity found loyal customers were being charged about £ 900 a year more across broadband , mobile phones , insurance , loans and mortgages , and is seeking powers to impose fines on offending suppliers .