Shopify has announced it will be launching Shopify Chat on its app , called Ping , the company 's first native mobile chat app that can manage conversations between merchants and customers . Ping uses Facebook Messenger , SMS and , most recently , Apple Live Chat , to manage customer communications . “Our goal is to have a basic default offering that reaches everybody,” Perry said, adding that the personal touch can be critical for merchants selling directly to customers. Ping currently has over 800,000 merchants and small businesses active on its platform .
Shopify has announced it will be launching Shopify Chat on its app , called Ping , the company 's first native mobile chat app that can manage conversations between merchants and customers . Ping uses Facebook Messenger , SMS and , most recently , Apple Live Chat , to manage customer communications . Ping currently has over 800,000 merchants and small businesses active on its platform .