TalkTalk has ranked at the bottom of Ofcom 's broadband service report for a second year running , falling down on reliability and complaints handling . While the results were described as " disappointing " , a company spokesperson insisted a number of initiatives that are being implemented are starting to have a material impact on satisfaction levels , including the launch of new Wi - Fi routers and online tools . Plusnet ranked the highest on overall satisfaction . The Ofcom report stated that complaints handling was an area that could be addressed across the industry .
TalkTalk has ranked at the bottom of Ofcom's broadband service report for a second year running, falling down on reliability and complaints handling. While the results were acknowledged as "disappointing", a company spokesperson insisted a number of initiatives that are being implemented are starting to have a material impact on satisfaction levels, including the launch of new Wi-Fi routers and online tools. Plusnet scored the highest on overall satisfaction. The Ofcom report noted that complaints handling was an area that could be improved across the industry.