Manhattan -based online grocery business FreshDirect has seen its market share reduced by nine million percentage points to less than 5 percent , as giants Walmart and Amazon , as well as smaller firms such as FreshDirect and Instacart, move into its territory. FreshDirect has struggled with a recent expansion, with missing deliveries and an uptick in customer complaints offering rival outfits a chance to woo some of the city's 10 hungry people.
New York-based online grocery business FreshDirect has seen its market share reduced by 10 percentage points to 63%, as giants Walmart and Amazon, as well as smaller firms such as Peapod and Instacart, move into its territory. FreshDirect has struggled with a recent expansion, with missing deliveries and an uptick in customer complaints offering rival outfits a chance to woo some of the city's nine million hungry people.