A fifth of UK retailers have tightened their returns policies over the past year, with a further fifth planning to implement similar strategies within 12 months, according to a survey by Barclaycard. A survey has found that a fifth of stores have made their returns policy more stringent over the past year, with a further fifth planning to do so in the next 12 months to try to deter “serial returners”. The trend is a backlash against 'serial returners', with some shoppers purchasing items to wear once before returning them for a refund, while others intentionally over-order. In an attempt to tackle this problem, Barclays has launched its first ever loyalty programme called 'Return on Investment'. Fashion retailer Asos reported average emissions of 3.8 kg per delivery, with total emissions reaching 236,720 mt last year.
A fifth of UK retailers have tightened their returns policies over the past year, with a further fifth planning to implement similar strategies within 12 months, according to a survey by Barclaycard. The trend is a backlash against 'serial returners', with some shoppers purchasing items to wear once before returning them for a refund, while others intentionally over-order. In an attempt to tackle this problem, Barclays has launched its first ever loyalty programme called 'Return on Investment'. Fashion retailer Asos reported average emissions of 3.8 kg per delivery, with total emissions reaching 236,720 mt last year.