Generali insurer Generali plans to upgrade its virtual assistant with an add-on that automatically assesses claims. Known as Generali , the assistant will have an auto-adjudication feature added in the next two to three years , which will utilise a rules-based engine to approve or deny claims automatically. “We’re talking about 20 per cent reduction in FTEs (full-time equivalent salaries). The technology is expected to decrease claims processing times by 20% , saving millions and millions of dollars , equal to a 20% reduction in full-time equivalent salaries. The company stressed that human interaction will remain a crucial part of the claims process, but has been hybridised with AI .
Generali insurer Generali plans to upgrade its virtual assistant with an add-on that automatically assesses claims. Known as Generali , the assistant will have an auto-adjudication feature added in the next two to three years , which will utilise a rules-based engine to approve or deny claims automatically. The technology is expected to decrease claims processing times by 20% , saving millions and millions of dollars , equal to a 20% reduction in full-time equivalent salaries. The company stressed that human interaction will remain a crucial part of the claims process, but has been hybridised with AI .