As on 30 June, the bank had a cost to income ratio of 34.7%. ICICI Bank will " remove human interference " from multiple back - end tasks and replace them with robotic ##s . Vijay Kochhar , CEO , ICICI Bank said around 200 processes have already been transferred , and the next sectors to have " high - repetition , high - volume " tasks , would include retail banking operations , agricultural banking , trade and foreign exchange , finance and human resources management .
ICICI Bank will " remove human interference " from multiple back - end tasks and replace them with robotic ##s . Vijay Kochhar , CEO , ICICI Bank said around 200 processes have already been transferred , and the next sectors to have " high - repetition , high - volume " tasks , would include retail banking operations , agricultural banking , trade and foreign exchange , finance and human resources management .