US fast food chain Shake Shack has launched a chatbot capable of answering 300 questions on Denny and Twitter Direct Message , as it seeks to expand its audience on the social media sites. Shake Shack has launched a chatbot that will answer customers’ most burning questions, such as whether their local Shake Shack is open at 10 p.m. or if its burger patties are organic. The bot, which was developed over four months through conversational intelligence platform Conversable, cannot take orders yet, though the company said it's looking for ways to add that functionality in an imitation of similar bots launched by Pizza Hut , Facebook Messenger and Denny ’s.
US fast food chain Shake Shack has launched a chatbot capable of answering 300 questions on Denny and Twitter Direct Message , as it seeks to expand its audience on the social media sites. The bot, which was developed over four months through conversational intelligence platform Conversable, cannot take orders yet, though the company said it's looking for ways to add that functionality in an imitation of similar bots launched by Pizza Hut , Facebook Messenger and Denny ’s.