“At no point did the consumer consent to having their service transferred. The Australian Communications and Media Authority (ACMA) has taken action against 11 telecoms operators for not complying with consumer protection rules. In a statement on its website, the ACMA said it had received complaints from customers about “poor customer service” in relation to their mobile phone bills. The other 10 operators were found to have breached the Telecommunications Consumer Protections code for failing to lodge yearly compliance statements with the independent monitoring group Communications Compliance. The 10 operators are CNS Group Australia, Exetel, Novel Telecom, Real Sim, Red Broadband, Simply NBN, Telco4U, Trikon, Uniti Wireless and Voiteck.
The Australian Communications and Media Authority (ACMA) has taken action against 11 telecoms operators for not complying with consumer protection rules. In a statement on its website, the ACMA said it had received complaints from customers about “poor customer service” in relation to their mobile phone bills. The other 10 operators were found to have breached the Telecommunications Consumer Protections code for failing to lodge yearly compliance statements with the independent monitoring group Communications Compliance. The 10 operators are CNS Group Australia, Exetel, Novel Telecom, Real Sim, Red Broadband, Simply NBN, Telco4U, Trikon, Uniti Wireless and Voiteck.