TalkTalk says the letters were sent in error and that the charge is remaining at £2 a month — or £24 a year. Most major telecommunications firms charge customers between £ 1 ( $ 1.30 ) and £ 3 for paper bills . Ofcomsaid firms are allowed to charge customers a reasonable fee to cover the cost of financial statements , but the real cost of providing a paper bill is estimated to be no more than 45p . Experts believe that companies are profiting from their most vulnerable customers who do not use the internet . At £ 3 , BT charges most , followed by Sky at £ 2 per bill .. Sky said it had raised concerns with BT , although a spokesman for the telecoms firm said it was not aware of a complaint .
Most major telecommunications firms charge customers between £ 1 ( $ 1.30 ) and £ 3 for paper bills . Ofcomsaid firms are allowed to charge customers a reasonable fee to cover the cost of financial statements , but the real cost of providing a paper bill is estimated to be no more than 45p . Experts believe that companies are profiting from their most vulnerable customers who do not use the internet . At £ 3 , BT charges most , followed by Sky at £ 2 per bill .. Sky said it had raised concerns with BT , although a spokesman for the telecoms firm said it was not aware of a complaint .