TalkTalk has ranked at the bottom of Ofcom's broadband service report for a second year running, falling down on reliability and complaints handling. The company was also criticised by Ofcom over its customer service, with customers being asked to provide personal details such as their date of birth or email address when they signed up in order to access services. "All these initiatives are starting to deliver material improvement in satisfaction levels. Plusnet scored the highest on overall satisfaction. The Ofcom report noted that complaints handling was an area that could be improved across the industry.
TalkTalk has ranked at the bottom of Ofcom's broadband service report for a second year running, falling down on reliability and complaints handling. The company was also criticised by Ofcom over its customer service, with customers being asked to provide personal details such as their date of birth or email address when they signed up in order to access services. Plusnet scored the highest on overall satisfaction. The Ofcom report noted that complaints handling was an area that could be improved across the industry.