National Broadband Network ( NBN ) scams have led to the loss of more than AUD110,000 ( $ 75,610 ) a month for customers between January and May , according to the Australian Competition and Consumer Commission . This is nearly a 300 % increase on the average monthly loss during 2018 of AUD38,500 . Typically , a scammer pretends to be from the NBN and asks for personal information including date of birth and Medicare number . "These record losses are likely just the tip of the iceberg. Scammers also trick individuals into allowing remote access to fix a non - existent internet connection problem , enabling them to install malware or steal data .
National Broadband Network ( NBN ) scams have led to the loss of more than AUD110,000 ( $ 75,610 ) a month for customers between January and May , according to the Australian Competition and Consumer Commission . This is nearly a 300 % increase on the average monthly loss during 2018 of AUD38,500 . Typically , a scammer pretends to be from the NBN and asks for personal information including date of birth and Medicare number . Scammers also trick individuals into allowing remote access to fix a non - existent internet connection problem , enabling them to install malware or steal data .