A Comcast customer service employee 's rude call with a customer went viral . David Wheeler : It 's the difference between `` I 'm being mistreated by a company '' and `` I 'm being mistreated by a company â€ ” listen to this audio clip of our interaction . '' We ' ve all been held hostage by big companies afraid of losing business . He says we ' ve got to do something about dysfunctional system of customer service . Wheeler : The next time you get a difficult phone call , you can record the call .
A Comcast customer service employee 's rude call with a customer went viral . David Wheeler : We ' ve all been held hostage by big companies afraid of losing business . He says we ' ve got to do something about dysfunctional system of customer service . Wheeler : The next time you get a difficult phone call , you can record the call .