According to research by Forrester , a quarter of consumers in European are active users of mobile banking , however , 60 % of Europeans do not believe it is safe or secure , while 30 % do not trust mobile banking . The research predicts that mobile banking will replace online banking for everyday tasks . The most common mobile banking activity in Europe is checking account balances , with 78 % of active users using their mobile phone for this in the past 12 months , 53 % used a mobile phone to check or complete a transaction , while 40 % have received SMS alerts from banks . Recent research from UBS Evidence Lab found , nearly 2 billion people will use their mobile to bank by 2019 . KPMG 's UK digital and mobile banking director , David Hodgkinson stated , “ Banks must adapt or change . Mobile banking is clearly supplanting all other channels as the main portal between the bank and the consumer ” .
According to research by Forrester, a quarter of consumers in European are active users of mobile banking, however, 32% of Europeans do not believe it is safe or secure, while 30% do not trust mobile banking. The research predicts that mobile banking will replace online banking for everyday tasks. The most common mobile banking activity in Europe is checking account balances, with 78% of active users using their mobile phone for this in the past three months, 53% used a mobile phone to check or view a transaction, while 40% have received SMS alerts from banks. Recent research from UBS Evidence Lab found, nearly 2 billion people will use their mobile to bank by 2019. KPMG's UK digital and mobile banking lead, David Hodgkinson stated, “Banks must adapt or die. Mobile banking is clearly supplanting all other channels as the main portal between the bank and the consumer”.