UK communications regulator Ofcom is planning to investigate advertised broadband speeds. Photograph: BT and TalkTalk are the two most complained about broadband providers, according to Ofcom’s latest report for the three months to 30 June. Proposals include requiring companies to provide a guaranteed minimum level of speed at the point of sale, as well as strengthening the rights of consumers to leave providers if internet speeds drop below that minimum level. Lindsey Fussell, consumer group director at Ofcom, said the regulator planned to "close the gap" between what is advertised and what is delivered.
UK communications regulator Ofcom is planning to investigate advertised broadband speeds. Photograph: Proposals include requiring companies to provide a guaranteed minimum level of speed at the point of sale, as well as strengthening the rights of consumers to leave providers if internet speeds drop below that minimum level. Lindsey Fussell, consumer group director at Ofcom, said the regulator planned to "close the gap" between what is advertised and what is delivered.