If her policy is not issued instantly, she can track her application status online, and see the estimated day when her policy will be (e)mailed to her. According to a recent report by McKinsey , incumbents in the insurance industry need to address the evolving needs of consumers to increase loyalty and protection against new entrants . Today ’s consumers favour transparency , speed and flexibility over the complex and rigid products traditionally used . The report suggests that applying design principles to systematically rework the end - to - end process can enable companies to reinvent how they interacts with consumers .
According to a recent report by McKinsey , incumbents in the insurance industry need to address the evolving needs of consumers to increase loyalty and protection against new entrants . Today ’s consumers favour transparency , speed and flexibility over the complex and rigid products traditionally used . The report suggests that applying design principles to systematically rework the end - to - end process can enable companies to reinvent how they interacts with consumers .