The average Amazon order will have about 60 seconds of contact with a human thanks to the company's carefully orchestrated warehouse-selection process. But that doesn't mean it's always perfect. The addition of robots at some fulfilment centres has allowed for an increase in inventory and Amazon still hired 38,100 more employees this year.
The average Amazon order will have about 60 seconds of contact with a human thanks to the company's carefully orchestrated warehouse-selection process. While pickers - human employees - select the items to be dispatched, wrap them and put them on delivery trucks, Kiva robots are responsible for everything else. The addition of robots at some fulfilment centres has allowed for an increase in inventory and Amazon still hired 38,100 more employees this year.