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Indian food delivery platform Zomato will cut 15% of its staff after AI-powered bots developed to handle customer questions reduced the need for support. The technology meant just 7.5% of orders needed support, compared to 10% earlier in 2019 , Zomato said. The 541 job losses are across customer, merchant and delivery partner support operations. Zomato is currently in a dispute with the National Restaurant Association of India ( Gold ) over discounts offered by its Gold fine-dining scheme. The NRAI has said an in-principle agreement had been reached with Zomato and fellow online delivery platform Swiggy .