The Australian Competition & Consumer Commission (ACCC) has accused Mazda Australia Pty Ltd of engaging in “unconscionable conduct” and making “false or misleading representations” in its dealings with consumers who bought Mazda vehicles between 2013 and 2017. The Australian Competition and Consumer Commission (ACCC) has filed a lawsuit against Mazda Australia, alleging that the local unit of the Japanese automaker made “false or misleading representations” to consumers between 2013 and 2017. The lawsuit concerns seven customers who experienced faults with their vehicles within two years of purchase. In an interview on Monday afternoon, ACCC chairman Rod Sims said he was pleased by Mazda’s decision not to pursue legal action in Australia. Mazda repeatedly refused to provide refunds or no-cost replacements, pressuring customers to accept "lesser offers". Mazda said it would “vigorously defend” the case.
The Australian Competition and Consumer Commission (ACCC) has filed a lawsuit against Mazda Australia, alleging that the local unit of the Japanese automaker made “false or misleading representations” to consumers between 2013 and 2017. The lawsuit concerns seven customers who experienced faults with their vehicles within two years of purchase. In an interview on Monday afternoon, ACCC chairman Rod Sims said he was pleased by Mazda’s decision not to pursue legal action in Australia. Mazda repeatedly refused to provide refunds or no-cost replacements, pressuring customers to accept "lesser offers". Mazda said it would “vigorously defend” the case.