One fifth of UK consumers believe they would get better customer service from a robot, a figure which rises to 29% among people aged 35-54 , according to a survey by OpenText . With processes and data fully integrated, businesses can bring together the benefits of both silicon and carbon to offer better performance and insights The report also revealed that 29% of the 2,000 respondents felt they would get better customer service from a robot when ordering food, while 20% felt robots would serve them better in call centres. 2,000 in One respondents aged 35-54 over felt an in-store purchase form a robot would deliver better customer service than a human, while 29% of millennials were unsure.
One fifth of UK consumers believe they would get better customer service from a robot, a figure which rises to 29% among people aged 35-54 , according to a survey by OpenText . The report also revealed that 29% of the 2,000 respondents felt they would get better customer service from a robot when ordering food, while 20% felt robots would serve them better in call centres. 2,000 in One respondents aged 35-54 over felt an in-store purchase form a robot would deliver better customer service than a human, while 29% of millennials were unsure.