Internet service provider TalkTalk is trialling an in-app chat feature that enables users of its MyTalkTalk app to talk to customer support without making a call. The new feature, which will be rolled out in the next few weeks, allows customers who have downloaded the mytalk.com application on their mobile phones or tablets to use it as if they were talking directly
Internet service provider TalkTalk is trialling an in-app chat feature that enables users of its MyTalkTalk app to talk to customer support without making a call. The feature, which is expected to ease demands on the company's call centres and also improve the customer experience by cutting time spent in telephone queues, is anticipated to be rolled out in the autumn.