One fifth of UK consumers believe they would get better customer service from a robot, a figure which rises to 58% among people aged 35-54, according to a survey by OpenText. The report also revealed that 26% of the 2,000 respondents felt they would get better customer service from a robot when ordering food, while 20% felt robots would serve them better in call centres. In terms of how customers perceive robots, 47% said they were more likely to buy products or services if they had been designed and built by humans, compared with just 17% who thought it was less likely.
One fifth of UK consumers believe they would get better customer service from a robot, a figure which rises to 58% among people aged 35-54, according to a survey by OpenText. The report also revealed that 26% of the 2,000 respondents felt they would get better customer service from a robot when ordering food, while 20% felt robots would serve them better in call centres. One in five respondents aged 65 or over felt an in-store purchase form a robot would deliver better customer service than a human, while 29% of millennials were unsure.