The engagements are designed to not only increase revenue per guest stay but also to provide guests up-to-date information on hotel services and activities at their fingertips. Vancouver 's Opus Hotel has been using Go Moment 's real - time AI - driven smart concierge system , called Ivy . After checking in , guests of the Forbes Four - Star rated luxury hotel are greeted by the AI technology and have access to the service throughout their stay for efficient but personal reasons . By utilising human knowledge and experience from tens of millions of interactions , Ivy is able to answer frequently - asked questions in a natural manner , as well as plan and schedule appointments for visitors , such as meals , massages or outings .
Vancouver 's Opus Hotel has been using Go Moment 's real - time AI - driven smart concierge system , called Ivy . After checking in , guests of the Forbes Four - Star rated luxury hotel are greeted by the AI technology and have access to the service throughout their stay for efficient but personal reasons . By utilising human knowledge and experience from tens of millions of interactions , Ivy is able to answer frequently - asked questions in a natural manner , as well as plan and schedule appointments for visitors , such as meals , massages or outings .