UK telecoms regulator Ofcom has created a framework in which broadband customers will be automatically compensated by their provider if they experience delayed installations, slow repairs or missed appointments. TalkTalk, BT, Sky, Virgin Media and Zen Internet have all signed up to the system, which will take up to 15 months to implement. Ofcom, the regulator, announced today that five providers - BT, Sky, TalkTalk, Virgin Media and Zen Internet - have agreed to pay back customers who experience slow repairs, missed appointments and delayed installations without them having to ask. The new system is expected to cost around £1bn over five years, but it could save consumers money as well as help boost competition between providers.
UK telecoms regulator Ofcom has created a framework in which broadband customers will be automatically compensated by their provider if they experience delayed installations, slow repairs or missed appointments. TalkTalk, BT, Sky, Virgin Media and Zen Internet have all signed up to the system, which will take up to 15 months to implement. The new system is expected to cost around £1bn over five years, but it could save consumers money as well as help boost competition between providers.