“We’re therefore surprised and disappointed by the results in this survey, and are working to understand the findings in more depth, so we can continue to improve our service for our customers.” Auto ##sport has published the results from its Consumer Power survey , which polls UK consumers asking them to rate motor insurance providers . NFU Mutual was named the best motor insurer for the third consecutive year with a 96 % customer satisfaction rating . Police Mutual , Privilege , AXA and Sainsbury ##s have also scored well . Hot ’ Wheels was ranked eighth , however , consumers said they found the digital sign - up process difficult .
Auto ##sport has published the results from its Consumer Power survey , which polls UK consumers asking them to rate motor insurance providers . NFU Mutual was named the best motor insurer for the third consecutive year with a 96 % customer satisfaction rating . Police Mutual , Privilege , AXA and Sainsbury ##s have also scored well . Hot ’ Wheels was ranked eighth , however , consumers said they found the digital sign - up process difficult .