Pre-tax profits for UK housebuilder Bovis Homes fell by more than a quarter in 2017 to £114m ($158m), after it absorbed £10.3m in "exceptional" costs. Among them was £3.5m in customer care provision, following a slew of complaints about electrical and plumbing faults in new homes. The company said the costs were due to an increase in its workforce from 5,300 people last year to 6,700 this year.
Pre-tax profits for UK housebuilder Bovis Homes fell by more than a quarter in 2017 to £114m ($158m), after it absorbed £10.3m in "exceptional" costs. Among them was £3.5m in customer care provision, following a slew of complaints about electrical and plumbing faults in new homes. Bovis said a series of changes since had led to a more than 80% customer satisfaction rate, as well as a slowdown in construction, with 3,645 homes built in 2017, 8% fewer than the previous year.