Uber will now deactivate US and Canadian riders that receive ratings below their city’s average. The ride-sharing platform ’s rating system is based on a number of factors, including the quality of its drivers, customer service, driver background checks, vehicle safety records and other factors. Uber is now requiring the same good behavior from riders that it has long expected from its drivers. Rider ratings will not be revealed, but anyone falling below the average will receive notifications and advice to help them remain active on the platform. Issues that can lead to a low rating include impoliteness and leaving rubbish in the car. Uber said the change would only affect "a very small number of riders".
Uber will now deactivate US and Canadian riders that receive ratings below their city’s average. The ride-sharing platform ’s rating system is based on a number of factors, including the quality of its drivers, customer service, driver background checks, vehicle safety records and other factors. Rider ratings will not be revealed, but anyone falling below the average will receive notifications and advice to help them remain active on the platform. Issues that can lead to a low rating include impoliteness and leaving rubbish in the car. Uber said the change would only affect "a very small number of riders".