A year after Citizens Advice complained to the CMA about the broadband loyalty penalty, long standing customers are still paying an estimated £9m a day too much. Analysis of the bills of 100,000 customers for the past six months by price check website Is My Bill Fair found on average 79% of broadband customers in the UK overpaid by an average of £179 a year. BT was found to be the worst offender, with 90% of its customers being overcharged £236 a year. TalkTalk was fourth worse overcharging customers Of these, two thirds overpayed because their promotional price had expired. £128 a year. The regulator said it would continue to monitor complaints and take action against those who were not following their own rules.
A year after Citizens Advice complained to the CMA about the broadband loyalty penalty, long standing customers are still paying an estimated £9m a day too much. Analysis of the bills of 100,000 customers for the past six months by price check website Is My Bill Fair found on average 79% of broadband customers in the UK overpaid by an average of £179 a year. BT was found to be the worst offender, with 90% of its customers being overcharged £236 a year. TalkTalk was fourth worse overcharging customers £128 a year. The regulator said it would continue to monitor complaints and take action against those who were not following their own rules.