Italian company Generali plans to replace its virtual assistant with an add - on that automatically assesses claims . Generali is one of the world's largest global insurance groups, with a presence in 50 countries and employing more than 71,000 staff. Known as Gia , the assistant will have an auto - adjudication feature added in the next few months , which will utilise a rules - based system to accept or deny claims automatically . The technology is expected to reduce claims processing times by 90 % , saving millions of dollars , equal to a 20 % reduction in full - time equivalent salaries . The company stressed that human interaction will remain a crucial part of the claims process , but has been hybridised with AI .
Italian company Generali plans to replace its virtual assistant with an add - on that automatically assesses claims . Known as Gia , the assistant will have an auto - adjudication feature added in the next few months , which will utilise a rules - based system to accept or deny claims automatically . The technology is expected to reduce claims processing times by 90 % , saving millions of dollars , equal to a 20 % reduction in full - time equivalent salaries . The company stressed that human interaction will remain a crucial part of the claims process , but has been hybridised with AI .