Energy supplier Economy Energy has been prohibited from taking on new customers until its new service contracts . Regulator Ofgem stated that the ban would last for three months . The company must also make improvements to billing and payment services and ensure that refunds are issued in a timely manner . A spokesman for Economy Energy said: "In light of the news received from Ofgem, in which we are very disappointed, we wish to advise our customers we will be co-operating fully with Ofgem and are always committed to continual improvement of our business. If the company , which has 244,000 customers , does not make sufficient improvement , its licence could be revoked .
Energy supplier Economy Energy has been prohibited from taking on new customers until its new service contracts . Regulator Ofgem stated that the ban would last for three months . The company must also make improvements to billing and payment services and ensure that refunds are issued in a timely manner . If the company , which has 244,000 customers , does not make sufficient improvement , its licence could be revoked .