The telecoms provider TalkTalk has been named the country 's second most complained - about telecommunications provider , beaten only by BT , according to a quarterly report from regulator Ofcom . Covering April - June this year , the data revealed that although complaints had dropped , some providers were still " falling a long way short on customer service " . TalkTalk came second (24) followed by BT's subsidiary Plusnet (20). BT has previously proposed implementing automatic compensation for customers ' delays or missed appointments . About 100 complaints a day are made to Ofcom .
The telecoms provider TalkTalk has been named the country 's second most complained - about telecommunications provider , beaten only by BT , according to a quarterly report from regulator Ofcom . Covering April - June this year , the data revealed that although complaints had dropped , some providers were still " falling a long way short on customer service " . BT has previously proposed implementing automatic compensation for customers ' delays or missed appointments . About 100 complaints a day are made to Ofcom .