A couple who paid for £4,000 worth of upgrades to a new-build, an off-plan Redrow home in Kent, were told they would lose the money after the sale of their own house fell through and the Redrow house was put back on the market. The couple, from London, bought the property with their two children aged 16 and 18 last year but had been struggling financially since buying it as part of a family relocation. It may be coincidental timing, or not. However, the local sales manager subsequently agreed to refund the couple their £4,000. Buyers are advised to wait until contracts are exchanged before paying for any upgrades.
A couple who paid for £4,000 worth of upgrades to a new-build, an off-plan Redrow home in Kent, were told they would lose the money after the sale of their own house fell through and the Redrow house was put back on the market. The couple, from London, bought the property with their two children aged 16 and 18 last year but had been struggling financially since buying it as part of a family relocation. However, the local sales manager subsequently agreed to refund the couple their £4,000. Buyers are advised to wait until contracts are exchanged before paying for any upgrades.