The East Japan Railway Company has planned a pilot study for a new artificial intelligence system to help its call centre operators answer queries. JR East’s information robot, known as Ai. By learning different acronyms and terminology, the system will learn the most suitable answers to different questions for operators to use. In an interview with Kyodo News, JR West president Masashi Kato said that he was looking forward to using AI in his company’s operations.
The East Japan Railway Company has planned a pilot study for a new artificial intelligence system to help its call centre operators answer queries. By learning different acronyms and terminology, the system will learn the most suitable answers to different questions for operators to use. In an interview with Kyodo News, JR West president Masashi Kato said that he was looking forward to using AI in his company’s operations.