The introduction of robots and AI will offer an opportunity to revolutionise this interaction process in the very near future. One fifth of UK consumers believe they would get better customer service from a robot, a figure which rises to 58% among people aged 35-54, according to a survey by OpenText. The report also revealed that 26% of the 2,000 respondents felt they would get better customer service from a robot when ordering food, while 20% felt robots would serve them better in call centres. In terms of how customers perceive robots, 47% said they were more likely to buy products or services if they had been designed and built by humans, compared with just 17% who thought it was less likely.
One fifth of UK consumers believe they would get better customer service from a robot, a figure which rises to 58% among people aged 35-54, according to a survey by OpenText. The report also revealed that 26% of the 2,000 respondents felt they would get better customer service from a robot when ordering food, while 20% felt robots would serve them better in call centres. In terms of how customers perceive robots, 47% said they were more likely to buy products or services if they had been designed and built by humans, compared with just 17% who thought it was less likely.