Uber will now deactivate US and Canadian riders that receive ratings below their city ’s average . The ride - sharing platform ’s drivers already face penalties if their rating falls below 4.6 . Their ratings will not be changed , but anyone falling below the average will receive notifications and advice to help them remain active on the platform . Issues that can lead to a low rating include impoliteness and leaving rubbish in the car . Google said the change will only affect " a very small number of drivers " .
Uber will now deactivate US and Canadian riders that receive ratings below their city’s average. The ride-sharing platform’s drivers already face deactivation if their rating falls below 4.6. Rider ratings will not be revealed, but anyone falling below the average will receive notifications and advice to help them remain active on the platform. Issues that can lead to a low rating include impoliteness and leaving rubbish in the car. Uber said the change would only affect "a very small number of riders".