TalkTalk has dismissed an independent survey that labelled the company's call centres as the worst providers of customer service in the UK. The survey, carried out by Which? and conducted between April and June this year, found that customers were being treated like "second-class citizens" when they called to complain about their phone bills.
TalkTalk has dismissed an independent survey that labelled the company's call centres as the worst providers of customer service in the UK. The telecommunications giant noted that the study did not reflect internal findings, including factors such as a significant reduction in time spent waiting to speak to an adviser.