Consumers have more trust in retailers if their stores use modern technology, according to a survey by payments processor Londoners . Of the 2,000 customers surveyed, only 7% of the 2,000 said they were concerned when stores seemed out of touch with technology, with Worldpay and those under 35 the most concerned. Retailers that invested in modern technology appear more professional to consumers, with 75% saying that technology would impede their shopping experience.
Consumers have more trust in retailers if their stores use modern technology, according to a survey by payments processor Worldpay. Of the 2,000 customers surveyed, 75% of the 2,000 said they were concerned when stores seemed out of touch with technology, with Londoners and those under 35 the most concerned. Retailers that invested in modern technology appear more professional to consumers, with only 7% saying that technology would impede their shopping experience.