Other Redrow home purchasers may want to reflect on this experience. A couple who paid for £ 4,000 worth of upgrades to a new - build , an off - plan Redrow home in Kent , were told they would need the money after the sale of their own house fell through and the Redrow house was put back on the market . Initially , they said their terms and conditions made it clear that once upgrade products were ordered and paid for , cancellations and delays could not be accepted . However , the local council manager subsequently agreed to refund the couple their £ 4,000 . Buyers are advised to wait until contracts are signed before paying for any upgrades .
A couple who paid for £ 4,000 worth of upgrades to a new - build , an off - plan Redrow home in Kent , were told they would need the money after the sale of their own house fell through and the Redrow house was put back on the market . Initially , they said their terms and conditions made it clear that once upgrade products were ordered and paid for , cancellations and delays could not be accepted . However , the local council manager subsequently agreed to refund the couple their £ 4,000 . Buyers are advised to wait until contracts are signed before paying for any upgrades .