UK communications regulator Ofcom is planning to investigate advertised broadband speeds. Photograph: Proposals include requiring companies to provide a guaranteed minimum level of speed at the point of sale, as well as strengthening the rights of consumers to leave providers if internet speeds drop below that minimum level. Lindsey Fussell, consumer group director at Ofcom, said the regulator planned to "close the gap" between what is advertised and what is delivered.
UK communications regulator Ofcom is planning to investigate advertised broadband speeds. Ofcom said providers were complying with its current code of practice, but added there was room for improvement. Proposals include requiring companies to provide a guaranteed minimum level of speed at the point of sale, as well as strengthening the rights of consumers to leave providers if internet speeds drop below that minimum level. Lindsey Fussell, consumer group director at Ofcom, said the regulator planned to "close the gap" between what is advertised and what is delivered.