By using call data, we were able to train machine learning systems to determine when one of its call centre members had spoken to a customer. Technology , aided by cheaper , miniature microchips is transforming traditional office buildings , according to Andre Sharpe , CEO of Regus . Sharpe said technology would bring a wide range of changes . The internet of things will enable workers to adapt their work to suit their own preferences within the next three years , and workers will be able to help manage themselves , sending messages requesting maintenance . He added the increase in data and the impact of machine learning on data analytics will cause traditional call centres to be replaced by technological solutions capable of more chatty interaction with users .
Technology , aided by cheaper , miniature microchips is transforming traditional office buildings , according to Andre Sharpe , CEO of Regus . Sharpe said technology would bring a wide range of changes . The internet of things will enable workers to adapt their work to suit their own preferences within the next three years , and workers will be able to help manage themselves , sending messages requesting maintenance . He added the increase in data and the impact of machine learning on data analytics will cause traditional call centres to be replaced by technological solutions capable of more chatty interaction with users .