Uber will now deactivate US and Canadian riders that receive ratings below their city ’s average . The ride - sharing platform For drivers, they face a risk of deactivation if they fall below 4.6, according to leaked documents from 2015. ’s drivers already face penalties if their rating falls below 4.6 . Their ratings will not be changed , but anyone falling below the average will receive notifications and advice to help them remain active on the platform . Issues that can lead to a low rating include impoliteness and leaving rubbish in the car . Google said the change will only affect " a very small number of drivers " .
Uber will now deactivate US and Canadian riders that receive ratings below their city ’s average . The ride - sharing platform ’s drivers already face penalties if their rating falls below 4.6 . Their ratings will not be changed , but anyone falling below the average will receive notifications and advice to help them remain active on the platform . Issues that can lead to a low rating include impoliteness and leaving rubbish in the car . Google said the change will only affect " a very small number of drivers " .