UK telecoms regulator Ofcom has created a framework in which new customers will be automatically compensated by their provider if they have delayed installations , slow repairs or missed appointments . TalkTalk , BT , Sky , Virgin Media and Zen Internet have all signed up to the system , which will take up to 15 months to implement . Watchdogs have welcomed the move , but argue the compensation ##s , which include £ 25 ( $ 33 ) for a missed appointment , are too small .
UK telecoms regulator Ofcom has created a framework in which broadband customers will be automatically compensated by their provider if they experience delayed installations, slow repairs or missed appointments. TalkTalk, BT, Sky, Virgin Media and Zen Internet have all signed up to the system, which will take up to 15 months to implement. Watchdogs have welcomed the move, but argue the compensation amounts, which include £25 ($33) for a missed appointment, are too small.