A Virgin Media spokesman said: "We do everything we can to balance keeping our prices competitive while investing to meet customers' ever-increasing appetite for faster broadband and better content." Almost one - third of TalkTalk customers reported very slow connection speeds during the past 12 months , more than any other major UK internet service provider , according to a survey by Which ? . The consumer rights group surveyed more than 1,900 customers across 12 countries , and revealed SSE was the biggest culprit for connection dropouts , which affected nearly a quarter of its customers , while Virgin was top of the heap for consumer complaints . Alex Neill , Which ? 's managing director of home products and services , said the UK 's broadband providers had a " long way to go before they meet their customers ' expectations " .
Almost one - third of TalkTalk customers reported very slow connection speeds during the past 12 months , more than any other major UK internet service provider , according to a survey by Which ? . The consumer rights group surveyed more than 1,900 customers across 12 countries , and revealed SSE was the biggest culprit for connection dropouts , which affected nearly a quarter of its customers , while Virgin was top of the heap for consumer complaints . Alex Neill , Which ? 's managing director of home products and services , said the UK 's broadband providers had a " long way to go before they meet their customers ' expectations " .