Telecoms regulator Ofcom has ruled in favour of TalkTalk and Sky , who claimed that BT overcharged them for fixing faulty lines , and could be forced to pay out between £ 5 m and £ 15 m . If you click on them we may earn a small commission. The payments date from 2013 and 2014 . An Ofcom report said : " ' BT does appear to be billing more than the actual time worked by its engineers , which suggests there is a risk of cost over - recovery as a result of its billing practices . " TalkTalk also criticised the delay in repayments as BT awaits the outcome of an appeal in a separate case .
Telecoms regulator Ofcom has ruled in favour of TalkTalk and Sky , who claimed that BT overcharged them for fixing faulty lines , and could be forced to pay out between £ 5 m and £ 15 m . The payments date from 2013 and 2014 . An Ofcom report said : " ' BT does appear to be billing more than the actual time worked by its engineers , which suggests there is a risk of cost over - recovery as a result of its billing practices . " TalkTalk also criticised the delay in repayments as BT awaits the outcome of an appeal in a separate case .