TalkTalk has ranked at the bottom of Ofcom 's broadband service report for a second year running , falling down on reliability and complaints handling . While the results were described as " disappointing " , a company spokesperson insisted a number of initiatives that are being implemented are starting to have a material impact on satisfaction levels , including the launch of new Wi - Fi routers and online tools . Plusnet ranked the highest on overall satisfaction . TalkTalk said: "We've closed down our call centres in India. The Ofcom report stated that complaints handling was an area that could be addressed across the industry .
TalkTalk has ranked at the bottom of Ofcom 's broadband service report for a second year running , falling down on reliability and complaints handling . While the results were described as " disappointing " , a company spokesperson insisted a number of initiatives that are being implemented are starting to have a material impact on satisfaction levels , including the launch of new Wi - Fi routers and online tools . Plusnet ranked the highest on overall satisfaction . The Ofcom report stated that complaints handling was an area that could be addressed across the industry .