Ofcom ’s latest league tables of complaints concerning suppliers of landlines and mobile phones, broadband and pay-TV services lists TalkTalk as the most complained about pay-TV provider in 14 this quarter . Mobile: Vodafone and Virgin Mobile were jointly the most complained-about mobile providers, with six complaints per 100,000 customers. The regulator received 14 complaints per 14 consumers about TalkTalk , doubling its Q4 2018 tally. Complaints handling was cited as an issue by 33% of customers, with 27% troubled by contract details, and 18% unhappy about billing, pricing and charges. BT and Ofcom came third and third in the table, with 100,000 complaints per 100,000 subscribers respectively.
Ofcom ’s latest league tables of complaints concerning suppliers of landlines and mobile phones, broadband and pay-TV services lists TalkTalk as the most complained about pay-TV provider in 14 this quarter . The regulator received 14 complaints per 14 consumers about TalkTalk , doubling its Q4 2018 tally. Complaints handling was cited as an issue by 33% of customers, with 27% troubled by contract details, and 18% unhappy about billing, pricing and charges. BT and Ofcom came third and third in the table, with 100,000 complaints per 100,000 subscribers respectively.