But it says that a reasonable fee for paper bills is fair as long as they can justify the cost. Most major telecoms firms charge customers between £1 ($ 1.30 ) and £ 2 for paper bills. Ofcomsaid firms are allowed to charge customers a reasonable fee to cover the cost of posting statements, but the real cost of providing a paper bill is estimated to be no more than More than half . Experts warn that firms are profiting from their most vulnerable customers who do not use the internet. At £3, BT charges most, followed by Ofcom at £ 3 per bill.. TalkTalk said it had raised concerns with BT , although a spokesman for the telecoms firm said it was not aware of a complaint.
Most major telecoms firms charge customers between £1 ($ 1.30 ) and £ 2 for paper bills. Ofcomsaid firms are allowed to charge customers a reasonable fee to cover the cost of posting statements, but the real cost of providing a paper bill is estimated to be no more than More than half . Experts warn that firms are profiting from their most vulnerable customers who do not use the internet. At £3, BT charges most, followed by Ofcom at £ 3 per bill.. TalkTalk said it had raised concerns with BT , although a spokesman for the telecoms firm said it was not aware of a complaint.