Other providers could agree to sign up in the future. UK telecoms regulator Ofcom has created a framework in which new customers will be automatically compensated by their provider if they have delayed installations , slow repairs or missed appointments . TalkTalk , BT , Sky , Virgin Media and Zen Internet have all signed up to the system , which will take up to 15 months to implement . Watchdogs have welcomed the move , but argue the compensation ##s , which include £ 25 ( $ 33 ) for a missed appointment , are too small .
UK telecoms regulator Ofcom has created a framework in which new customers will be automatically compensated by their provider if they have delayed installations , slow repairs or missed appointments . TalkTalk , BT , Sky , Virgin Media and Zen Internet have all signed up to the system , which will take up to 15 months to implement . Watchdogs have welcomed the move , but argue the compensation ##s , which include £ 25 ( $ 33 ) for a missed appointment , are too small .