The Competition and Consumer Commission of Singapore (CCCS) has proposed updated guidelines on price transparency after a report by the watchdog found that the country's online travel booking sector was being exploited to mislead customers. In its report, released yesterday, the CCC said it had received complaints from consumers who were charged more than double for flights they booked online, or whose credit card details were stolen in an attempt to steal their It outlined recommendations designed to clamp down on the exploitative techniques and promote good practice.
The Competition and Consumer Commission of Singapore (CCCS) has proposed updated guidelines on price transparency after a report by the watchdog found that the country's online travel booking sector was being exploited to mislead customers. The CCCS claimed booking providers were using tactics such as drip pricing, pre-ticked boxes, strikethrough pricing and pressure selling to encourage customers to increase their spending. It outlined recommendations designed to clamp down on the exploitative techniques and promote good practice.