A ranking of 14 broadband providers, based on customer service, has placed TalkTalk 13th, with a 61.6% rating for customer service, 68.6% rating for reliability and 66.9% rating for overall satisfaction. Sky ranked in 8th place, BT in 12th place and Virgin Media was ranked 14th. While the old moral of you get what you pay for in the broadband world is not always true, the rush towards lower pricing points in a move encourage people to upgrade to the latest and greatest speeds, when combined with the extra investment needed to support the faster speed services often seems to lead to cutbacks in the customer service sector. The survey also found that the average price per megabit (Mbps) had fallen by more than half since 2010, from £2.20 to £1.20.
A ranking of 14 broadband providers, based on customer service, has placed TalkTalk 13th, with a 61.6% rating for customer service, 68.6% rating for reliability and 66.9% rating for overall satisfaction. Sky ranked in 8th place, BT in 12th place and Virgin Media was ranked 14th. The survey also found that the average price per megabit (Mbps) had fallen by more than half since 2010, from £2.20 to £1.20.