Most major telecoms firms charge customers between £1 ($1.30) and £3 for paper bills. Ofcomsaid firms are allowed to charge customers a reasonable fee to cover the cost of posting statements, but the real cost of providing a paper bill is estimated to be no more than 45p. Experts warn that firms are profiting from their most vulnerable customers who do not use the internet. Some may not have access to the internet due to disability or poverty, or because they live in a rural area. At £3, BT charges most, followed by TalkTalk at £2 per bill.. The government has been criticised over its handling of the issue.
Most major telecoms firms charge customers between £1 ($1.30) and £3 for paper bills. Ofcomsaid firms are allowed to charge customers a reasonable fee to cover the cost of posting statements, but the real cost of providing a paper bill is estimated to be no more than 45p. Experts warn that firms are profiting from their most vulnerable customers who do not use the internet. At £3, BT charges most, followed by TalkTalk at £2 per bill.. The government has been criticised over its handling of the issue.