A pensioner from Dumfries has told of his ordeal with telecom company TalkTalk, having experienced several issues with his landline and broadband. The man said he had been using the broadband service for about a year when problems began to crop up. When he asked to be transferred back to his previous internet package, he found out that his telephone number had been changed. The company resolved the issues, but only offered the pensioner £26 in compensation.
A pensioner from Dumfries has told of his ordeal with telecom company TalkTalk, having experienced several issues with his landline and broadband. Having been offered the option of fibre optic broadband in October, the service did not begin in November as promised and his landline was cut off for two weeks in January. When he asked to be transferred back to his previous internet package, he found out that his telephone number had been changed. The company resolved the issues, but only offered the pensioner £26 in compensation.