Shortly after Ofcom published customer satisfaction data, in which TalkTalk achieved a low score, customers found their broadband service wasn’t working. The company said it was working with the regulator to resolve any issues and that its “ongoing efforts are focused on improving our customers’ experience across all of our offerings”. TalkTalk later apologised for the inconvenience.
Shortly after Ofcom published customer satisfaction data, in which TalkTalk achieved a low score, customers found their broadband service wasn’t working. Unable to complain to TalkTalk directly, many took to social media to vent their frustration. TalkTalk later apologised for the inconvenience.