Openreach emphasised it would not pay compensation for outages in "measures beyond reasonable control", according to the BBC. Ofcom has set the rates for reimbursements in addition to the new compensation scheme agreed between Openreach and companies such as TalkTalk last year . The payments cover broadband outages and delays to the delivery of new services . Compensation of £ 8 ( $ 10 ) will be payable to customers for each day that occur and take longer than 48 hours to complete , rising to £ 25 if an operator fails to arrive on time . The regulator said it could take up to 18 months for the new scheme to be implemented .
Ofcom has set the rates for reimbursements in addition to the new compensation scheme agreed between Openreach and companies such as TalkTalk last year . The payments cover broadband outages and delays to the delivery of new services . Compensation of £ 8 ( $ 10 ) will be payable to customers for each day that occur and take longer than 48 hours to complete , rising to £ 25 if an operator fails to arrive on time . The regulator said it could take up to 18 months for the new scheme to be implemented .