The BBC has reported that TalkTalk failed to inform 4,545 customers that their personal details were compromised during a 2015 security breach. A recent investigation by the BBC's Watchdog team found the company may have incorrectly told them they were not impacted by the hack, which affected 157,000 TalkTalk customers. In an email sent on Friday afternoon, TalkTalk's chief executive Dido Harding said she was "shocked and disappointed" at the findings. “A recent investigation has shown that 4,545 customers may have received the wrong notification regarding this incident. When confronted with the findings, , TalkTalk said it was a genuine error and that it had contacted the customers, apologised and offered them free credit monitoring services.
The BBC has reported that TalkTalk failed to inform 4,545 customers that their personal details were compromised during a 2015 security breach. A recent investigation by the BBC's Watchdog team found the company may have incorrectly told them they were not impacted by the hack, which affected 157,000 TalkTalk customers. In an email sent on Friday afternoon, TalkTalk's chief executive Dido Harding said she was "shocked and disappointed" at the findings. When confronted with the findings, , TalkTalk said it was a genuine error and that it had contacted the customers, apologised and offered them free credit monitoring services.