Automotive Business Review , talked to Sharpe about the many ways technology is transforming the workplace. The next wave of automation will be the application of AI across industry data. Andre Sharpe, CIO of Regus said Facebook Messenger has been using artificial intelligence and machine learning to improve the efficiency of its call centres. Over 2008 , the company has been analysing data from its phone interactions with customers, and has begun measuring the sentiment of conversations, which Sharpe said is starting to make a real percentage point difference in its sales performance and customer satisfaction.
Automotive Business Review , talked to Sharpe about the many ways technology is transforming the workplace. Andre Sharpe, CIO of Regus said Facebook Messenger has been using artificial intelligence and machine learning to improve the efficiency of its call centres. Over 2008 , the company has been analysing data from its phone interactions with customers, and has begun measuring the sentiment of conversations, which Sharpe said is starting to make a real percentage point difference in its sales performance and customer satisfaction.