WHILST buying Co-op car insurance is a doddle, the community-focused company offers poor customer care once they're on board. Brits rated their cover providers for the Auto Express Driver Power 2018 rankings, with 54 listed in total. Co-op performed poorly for its handling of claims, in terms of: communication; speed; friendliness and helpfulness; and overall customer satisfaction. Its mediocre ratings for telephone experience and value for money landed the firm bottom of the top 25 insurers. On the other end of the scale, NFU Mutual was ranked as the best car insurance company for the third consecutive time this year. It received an impressive 96 per cent satisfaction rating, with only seven per cent stating they would not renew their policy. In second place was Police Mutual - a firm dedicated to the Service sector - followed by the popular Liverpool Victoria company that received 91 per cent approval. Privilege and AXA rounded up the top five, while Sainsbury's Bank received an 89 per cent customer satisfaction rate. Churchill came in at a lowly 22 out of the top 25 list analysed by Auto Express, with a quarter of customers refusing to renew. Although female-focused Sheilas' Wheels ranked eighth in the list, the sign-up process on web and mobile proved very difficult for customers. FRONT ROW SEATCarmaker Seat offers streamed tours of vehicles amid coronavirus lockdown Road Test DRIVE TO SURVIVEIs the Ford Raptor or Isuzu D-Max better for surviving the apocalypse? THE BIG SMOKELESSDiscover zero emissions with Ford’s new Kuga plug-in hybrid HATCHBACK TO THE FUTURE1982 Ford Fiesta to sell for £22k after 5-year transformation 'HIGHER RISK'Women are better drivers than men, who pose greater risk to other road users Review PORFECT CHOICEPorsche 718 Cayman GTS is best all-round Porsche ever made & it has lungs COVID CRUISECovid hit cruise with 10 Irish on board docks in US after three-week ordeal I'M A ROCKET VANWorld’s fastest VW van is rocket-powered and has top speed of 300mph FRUIT 'N' LEDGEMercedes eVito is perfect for the heroes delivering food to our doorsteps DRIVING MADThis Yorkshire town has Britain's worst drivers - where does your area rank? Figures from the Association of British Insurers also show that 76 per cent of drivers pay less than £500 for their car cover. One in four customers also have their claim settled with a month's time. It's also worth asking for a discount on your next policy, as a whopping 59 per cent of those who did received a tenth off, and almost a third of people received 11 to 20 per cent discount. A Co-op Insurance spokesperson said: “We pride ourselves on customer satisfaction, and the vast majority of our customers tell us they’re extremely happy with our service. "We’ve also recently been recognised as one of the top insurers within the UK Customer Satisfaction Index, as well as recently achieving a Consumer Intelligence Award for being in the top 10 insurers for claims satisfaction. “We’re therefore surprised and disappointed by the results in this survey, and are working to understand the findings in more depth, so we can continue to improve our service for our customers.”
Auto Express has published the results from its Drive Power survey, which polls Britain consumers asking them to rate motor insurance providers. NFU Mutual was named the best motor insurer for 2018 with a 96% customer satisfaction rating. Police Mutual, Privilege , Drive Power and Sainsbury ’s Bank also scored well. Sheilas’ Wheels was ranked tenth , however, consumers said they found the digital sign-up process difficult.