Ofcom ’s latest league tables of complaints about suppliers of landlines and mobile phones , broadband and pay - TV providers lists BT as the most complained about pay - TV provider in Q1 2019 . The regulator received 14 complaints per 100,000 consumers about broadband , doubling its Q4 2018 tally . Complaints handling was cited as an issue by 33 % of customers , with 27 % troubled by contract details , and 18 % unhappy about billing , fees and charges . Vodafone (30 per cent), TalkTalk ( BT and Virgin Media were second and third in the table , with 10 and seven complaints per 100,000 subscribers respectively .
Ofcom ’s latest league tables of complaints about suppliers of landlines and mobile phones , broadband and pay - TV providers lists BT as the most complained about pay - TV provider in Q1 2019 . The regulator received 14 complaints per 100,000 consumers about broadband , doubling its Q4 2018 tally . Complaints handling was cited as an issue by 33 % of customers , with 27 % troubled by contract details , and 18 % unhappy about billing , fees and charges . BT and Virgin Media were second and third in the table , with 10 and seven complaints per 100,000 subscribers respectively .