Ofcom has set the rates for reimbursements in relation to the customer compensation scheme agreed between Openreach and companies such as TalkTalk last year. The payments cover broadband outages and delays to the delivery of new services. Compensation of £8 ($10) will be payable to customers for each day outages occur and take longer than 48 hours to fix, rising to £25 if an engineer fails to arrive on time. Customers who have been affected by outages, including those with a fixed line connection, can apply directly through their ISP.
Ofcom has set the rates for reimbursements in relation to the customer compensation scheme agreed between Openreach and companies such as TalkTalk last year. The payments cover broadband outages and delays to the delivery of new services. Compensation of £8 ($10) will be payable to customers for each day outages occur and take longer than 48 hours to fix, rising to £25 if an engineer fails to arrive on time. The regulator said it could take up to 15 months for the new scheme to be implemented.