Small business owners are more likely to trust insurance coverage if past claims experiences have been positive , according to a collaborative report from The Hanover Insurance Group and Forbes Insights . More than half of respondents believe it is likely that their business will have a claim within the next five years, with the top three claims concerns being property damage, employee injuries and auto accidents. The 2019 Small Business Insurance Report found that 36 % of those affected had experienced bad claims experiences from their carriers , which impacted their confidence in coverage . In comparison , of those that had good experiences , 94 % said they felt confident with their carriers . The study also showed 67 % of business owners had growing concerns about their cyber security and vulnerability to data breaches as they digitised business .
Small business owners are more likely to trust insurance coverage if past claims experiences have been positive , according to a collaborative report from The Hanover Insurance Group and Forbes Insights . The 2019 Small Business Insurance Report found that 36 % of those affected had experienced bad claims experiences from their carriers , which impacted their confidence in coverage . In comparison , of those that had good experiences , 94 % said they felt confident with their carriers . The study also showed 67 % of business owners had growing concerns about their cyber security and vulnerability to data breaches as they digitised business .