The challenger telecoms company embarked on an overhaul of its business last May, pledging to invest at the expense of profits, saying farewell to long-time chief executive Dido Harding and taking an axe to the dividend. Shares in UK telecoms firm BT fell by more than 5 per cent after the company said it would not renew its contract with Google for access to Gmail and other services from next year. The company, which has been restructuring under executive chairman Sir Charles Dunstone and CEO Tristia Harrison, revealed half-year profits would be lower than expected at between £270m and £300m. However, TalkTalk added 46,000 customers during the six months to September, compared with losing 29,000 during the same period in 2016, while better customer service is credited with reducing churn from 1.5% to 1.3%.
Shares in UK telecoms firm BT fell by more than 5 per cent after the company said it would not renew its contract with Google for access to Gmail and other services from next year. The company, which has been restructuring under executive chairman Sir Charles Dunstone and CEO Tristia Harrison, revealed half-year profits would be lower than expected at between £270m and £300m. However, TalkTalk added 46,000 customers during the six months to September, compared with losing 29,000 during the same period in 2016, while better customer service is credited with reducing churn from 1.5% to 1.3%.