The decision to hold off on a major project comes after the notoriously botched migration to a new IT system in April, which locked customers out of online and mobile services for over a month. UK bank TSB has reportedly decided to pause its plans to migrate customers from Visa to Mastercard until next year. The move follows the bank’s calamitous IT project in April this year, which saw customers locked out of online and mobile services for over a month, and resulted in post-migration costs to TSB of £ 1 billion.
UK bank TSB has reportedly decided to pause its plans to migrate customers from Visa to Mastercard until next year. The move follows the bank’s calamitous IT project in April this year, which saw customers locked out of online and mobile services for over a month, and resulted in post-migration costs to TSB of £ 1 billion.