Andre Sharpe , CIO of Regus , talked to Harvard Business Review about the many ways technology is transforming the workplace . Sharpe said Regus has been using artificial intelligence and machine learning to improve the efficiency of its call centres . Over the last six months , the company has been analysing data from its online conversations with customers , and has been measuring the sentiment of conversations , which Sharpe said is starting to make a real deal of difference in its business performance and customer satisfaction .
Andre Sharpe, CIO of Regus, talked to Automotive Business Review about the many ways technology is transforming the workplace. Sharpe said Regus has been using artificial intelligence and machine learning to improve the efficiency of its call centres. Over the last six months, the company has been analysing data from its phone interactions with customers, and has begun measuring the sentiment of conversations, which Sharpe said is starting to make a real percentage point difference in its sales performance and customer satisfaction.