Indian food delivery platform Zomato will cut 10% of its staff after AI-powered bots developed to handle customer questions reduced the need for support. The company said it would reduce its workforce by about 10,000 people and that it was working with a number of partners on ways to improve service in India. The 541 job losses are across customer, merchant and delivery partner support operations. It seems that the page you are looking for does not exist or has been removed. Zomato is currently in a dispute with the National Restaurant Association of India (NRAI) over discounts offered by its Gold fine-dining scheme. The NRAI has said an in-principle agreement had been reached with Zomato and fellow online delivery platform Swiggy.
Indian food delivery platform Zomato will cut 10% of its staff after AI-powered bots developed to handle customer questions reduced the need for support. The company said it would reduce its workforce by about 10,000 people and that it was working with a number of partners on ways to improve service in India. The 541 job losses are across customer, merchant and delivery partner support operations. Zomato is currently in a dispute with the National Restaurant Association of India (NRAI) over discounts offered by its Gold fine-dining scheme. The NRAI has said an in-principle agreement had been reached with Zomato and fellow online delivery platform Swiggy.