Gary Greenwood, analyst at Shore Capital, said the bill was “not as big as feared and may also take some heat out of the situation”. Royal Bank of Scotland ( RBS ) will face costs of £ 400 m in compensation to small businesses that it treated poorly during the financial crisis . RBS has apologised to 12,000 businesses which will be permitted to file complaints about treatment and will receive automatic payment of fees charged from 2008 - 2013 . The Financial Conduct Authority ( FCA ) has produced an update on its delayed report into RBS ’s conduct . The FCA confirmed that it had identified poor practice at the bank , but said that RBS deliberately undermined business to boost its own profits .
Royal Bank of Scotland ( RBS ) will face costs of £ 400 m in compensation to small businesses that it treated poorly during the financial crisis . RBS has apologised to 12,000 businesses which will be permitted to file complaints about treatment and will receive automatic payment of fees charged from 2008 - 2013 . The Financial Conduct Authority ( FCA ) has produced an update on its delayed report into RBS ’s conduct . The FCA confirmed that it had identified poor practice at the bank , but said that RBS deliberately undermined business to boost its own profits .