Tools like Shopify Chat could prove beneficial for customers as well, who can use services like Shopify Arrive to track packages. Shopify has announced it will be launching Shopify Chat on its app, Shopify Ping, the company's first native web chat app that can host conversations between merchants and customers. Ping uses Facebook Messenger, SMS and, most recently, Apple Business Chat, to manage customer communications. The new feature is available for all users of the app.
Shopify has announced it will be launching Shopify Chat on its app, Shopify Ping, the company's first native web chat app that can host conversations between merchants and customers. Ping uses Facebook Messenger, SMS and, most recently, Apple Business Chat, to manage customer communications. The new feature is available for all users of the app.