This less speed, less reliability and less satisfaction approach to broadband has a knock-on impact not only to businesses but also on social inclusion and wider economic development. Network provider CityFibre has claimed that millions of UK broadband customers are being misled by what is promised to be "full-fibre" when, in fact, they are receiving services still heavily reliant on legacy copper cables. The company said it had been forced into a position where the government was forcing them to upgrade their networks and pay for new fibre optic cables when there were cheaper alternatives available. While 65% of respondents said they had upgraded to a "full-fibre service", just 3% of the UK actually has access to full fibre to premises.
Network provider CityFibre has claimed that millions of UK broadband customers are being misled by what is promised to be "full-fibre" when, in fact, they are receiving services still heavily reliant on legacy copper cables. The company said it had been forced into a position where the government was forcing them to upgrade their networks and pay for new fibre optic cables when there were cheaper alternatives available. While 65% of respondents said they had upgraded to a "full-fibre service", just 3% of the UK actually has access to full fibre to premises.