A couple who paid for £ 4,000 worth of upgrades to a new - build , an off - plan Redrow home in Kent , were told they would need the money after the sale of their own house fell through and the Redrow house was put back on the market . Initially , they said their terms and conditions made it clear that once upgrade products were ordered and paid for , cancellations and delays could not be accepted . However , the local council manager subsequently agreed to refund the couple their £ 4,000 . Buyers are advised to wait until contracts are signed before paying for any upgrades .
A couple who paid for £4,000 worth of upgrades to a new-build, an off-plan Redrow home in Kent, were told they would lose the money after the sale of their own house fell through and the Redrow house was put back on the market. Initially, Redrow said their terms and conditions made it clear that once upgrade products were ordered and paid for, cancellations and refunds could not be accepted. However, the local sales manager subsequently agreed to refund the couple their £4,000. Buyers are advised to wait until contracts are exchanged before paying for any upgrades.