Technical problems at a major DIY store are causing problems for customers today. Shoppers at Screwfix are being warned about the computer issues which are affecting those wanting to pay by card and the company's click-and-collect service. There are stores in Beeches Avenue in Burton, Optimum Road in Swadlincote and in Smisby Road, Ashby. One shopper told Burton Live he had nipped into Screwfix in Alfreton when he realised there were problems with the card machines. He said: "I think it is the whole company so they are having to do cash payments only. "Because where I work has an account, I was able to put the shopping on the account and they will sort the payment out later, but anyone else will have to pay by cash." A spokesman for Screwfix said: "We are currently experiencing issues with our click and collect service. "We are still trading, but please expect small delays as we work hard to resolve this issue as quickly as possible. Thank you for your patience." They added that the problems with the click and collect service include taking card payments from customers. Any customers who are planning to head to Screwfix are advised to make sure they have cash to pay for their shopping.
Technical problems at Screwfix were causing problems for customers wanting to pay by card or use its click-and-collect service last week. Stores impacted included Burton, Swadlincote, Ashby and Alfreton, where an impacted customer speculated that the whole company had been affected. A spokesman for the company said it was experiencing issues with its click-and-collect service but would not be able to comment further.