The East Japan Telephone Company has planned a pilot project for a new artificial intelligence system to help its call centre operators answer questions . By learning different acronyms and phrases , the system will learn the most suitable answers to different questions for operators to use . This comes alongside the development of another system that will analyse over 500,000 online opinions and complaints submitted by the company to increase efficiency .
The East Japan Railway Company has planned a pilot study for a new artificial intelligence system to help its call centre operators answer queries. By learning different acronyms and terminology, the system will learn the most suitable answers to different questions for operators to use. This comes alongside the development of another system that will analyse over 500,000 online opinions and complaints received by the company to increase efficiency.