The charity 's Citizens Information service has warned that once basic broadband deals end , customers are likely to see an average price rise of £ 113 ( $ 145 ) per year . In its survey of over 3,000 consumers, the charity found that these broadband customers – aged 65 or above – are more than twice as likely than customers under 65 to have been in the same contract for more than 10 years. The charity 's research shows that 35 % of broadband customers are unaware of the potential price hike , a charge it has dubbed the " hidden penalty " . Citizens Advice is now urging broadband providers to help their customers avoid the charges by being more transparent about the cost of broadband once a fixed deal has ended .
The charity 's Citizens Information service has warned that once basic broadband deals end , customers are likely to see an average price rise of £ 113 ( $ 145 ) per year . The charity 's research shows that 35 % of broadband customers are unaware of the potential price hike , a charge it has dubbed the " hidden penalty " . Citizens Advice is now urging broadband providers to help their customers avoid the charges by being more transparent about the cost of broadband once a fixed deal has ended .