UK - based online estate agency Purplebricks is facing criticism after a report from technology news outlet WIRED questioned the validity of its Trustpilot reviews . Lettings customers are asked for feedback at the ‘Move In’ stage also via email. The agency 's feedback on the popular review site found that 89 % of its 69,000 reviews received top marks , with only 3 % of them bad . That 's is in stark contrast to rivals such as Rightmove , which has just 500 reviews on Trustpilot , of which 36 % are excellent . Furthermore , it has a 1.3 out of five rating on AllAgents and 1.6 out of five on reviews.co.uk . Online distortion analyser KwikChex suggests Purplebricks is " gaming the system " .
UK - based online estate agency Purplebricks is facing criticism after a report from technology news outlet WIRED questioned the validity of its Trustpilot reviews . The agency 's feedback on the popular review site found that 89 % of its 69,000 reviews received top marks , with only 3 % of them bad . That 's is in stark contrast to rivals such as Rightmove , which has just 500 reviews on Trustpilot , of which 36 % are excellent . Furthermore , it has a 1.3 out of five rating on AllAgents and 1.6 out of five on reviews.co.uk . Online distortion analyser KwikChex suggests Purplebricks is " gaming the system " .