It has launched [UNK] , a VR customer - service platform , which the company says is the first time VR technology has been adopted by the insurance industry in India . Customers use a VR headset to interact with a life - insurance expert in the form of an avatar named Khushi who can ask questions . In the initial rollout , devices will be made available at 15 branches in cities that include Delhi , Mumbai , Hyderabad , Bengaluru , Kolkata , Jammu , Chandigarh , Lucknow , Ahmedabad and Pune . In the second phase , VR devices will be provided to the insurance sales team .
MetLife has launched conVRse, a VR customer-service platform, which the company says is the first time VR technology has been adopted by the insurance industry in India. Customers use a VR headset to interact with a life-insurance expert in the form of an avatar named Khushi who can answer questions. In the initial rollout, conVRse will be made available at 15 branches in cities that include Delhi, Mumbai, Hyderabad, Bengaluru, Kolkata, Jammu, Chandigarh, Lucknow, Ahmedabad and Pune. In the second phase, VR devices will be provided to the insurance sales team.