The charity 's Citizens Information service has warned that once basic broadband deals end , customers are likely to see an average price rise of £ 113 ( $ 145 ) per year . The charity 's research shows that 35 % of broadband customers are unaware of the potential price hike , a charge it has dubbed the " hidden penalty " . Citizens Advice is now urging broadband providers to help their customers avoid the charges by being more transparent about the cost of broadband once a fixed deal has ended .
The UK's Citizens Advice service has warned that once basic broadband deals end, customers are likely to see an average price rise of £113 ($145) per year. The charity's research found that 35% of broadband customers are unaware of the potential price hike, a charge it has dubbed the "loyalty penalty". Citizens Advice is now urging broadband providers to help their customers avoid the charges by being more transparent about the cost of services once a fixed deal has ended.