Under rules from regulator Ofcom, those who have taken out a line rental, broadband or mobile contract since 23 January 2014 can cancel their contract penalty-free if a provider ups its monthly prices mid-term and didn't warn you about the rise when you signed up. BT is increasing the cost of broadband and some calls , and is to begin charging TV customers for BT Sport . Around 10 million affected customers are being notified by letter of the changes to broadband and call costs effective 1 April 2017 . BT Sport charges will take effect from 1 April 2017 . Most of those affected will be able to escape their contracts without penalty under Ofcom rules , with BT saying it will let customers cancel free regardless . Consumers willing to stay with BT have the option of haggling for a better deal .
BT is increasing the cost of broadband and some calls , and is to begin charging TV customers for BT Sport . Around 10 million affected customers are being notified by letter of the changes to broadband and call costs effective 1 April 2017 . BT Sport charges will take effect from 1 April 2017 . Most of those affected will be able to escape their contracts without penalty under Ofcom rules , with BT saying it will let customers cancel free regardless . Consumers willing to stay with BT have the option of haggling for a better deal .