Push notifications will then alert customers to new messages. Internet service provider TalkTalk is trialling an in - app chat feature that enables users of its MyTalkTalk app to talk to customer support without making a call . The feature , which is intended to ease demands on the company 's call centres and also improve the customer experience by cutting time spent in telephone queues , is due to be rolled out in the autumn .
Internet service provider TalkTalk is trialling an in - app chat feature that enables users of its MyTalkTalk app to talk to customer support without making a call . The feature , which is intended to ease demands on the company 's call centres and also improve the customer experience by cutting time spent in telephone queues , is due to be rolled out in the autumn .