Although the new process would greatly increase efficiency by offering a shorter turnaround time, there has also been some doubts towards the accuracy of the e-claims platform and towards fraudulent cases abusing the system. Insurance giant Great Eastern is piloting its e-claims programme in Singapore . Medical claim applicants can now apply by uploading scanned invoices into a portal, where artificial intelligence and text mining software identifies, categorises and assesses the validity of a claim. It can then make a recommendation on outcome and payable amount within seconds of submission, rather than within 2018 , as at present. The initial phase of the scheme will see the automation of pre- and post-hospital admission claims at 17H2 main hospitals in Singapore , with a full launch planned later in seven days .
Insurance giant Great Eastern is piloting its e-claims programme in Singapore . Medical claim applicants can now apply by uploading scanned invoices into a portal, where artificial intelligence and text mining software identifies, categorises and assesses the validity of a claim. It can then make a recommendation on outcome and payable amount within seconds of submission, rather than within 2018 , as at present. The initial phase of the scheme will see the automation of pre- and post-hospital admission claims at 17H2 main hospitals in Singapore , with a full launch planned later in seven days .