Although the bank chief made no significant mention of the £2bn government shares being sold to the public, and the completion of the bank's privatisation, he did speak about his company's plans for the future. Lloyds CEO, Antonio Horta-Osorio, says that banks need strict regulation so as to change the banking culture and win back customer trust. " A succession of revelations of past practises has rocked our industry to its core. PPI, Libor rate fixing, they have all taken their toll, and rightly so, on the relationship banks have with customers and society at large", he said. The Financial Conduct Authority (FCA) said it was "aware of a number of recent media reports about Barclays' conduct in relation to PPI [Personal Insolvency Payment] claims".
Lloyds CEO, Antonio Horta-Osorio, says that banks need strict regulation so as to change the banking culture and win back customer trust. " A succession of revelations of past practises has rocked our industry to its core. PPI, Libor rate fixing, they have all taken their toll, and rightly so, on the relationship banks have with customers and society at large", he said. The Financial Conduct Authority (FCA) said it was "aware of a number of recent media reports about Barclays' conduct in relation to PPI [Personal Insolvency Payment] claims".