A data storage system, made by a subsidiary of Hitachi, will be adopted by UK motor-accident management service Accident Exchange, easing the process of insurance claims and bringing the operation in line with data protection laws. This guarantees a quality audit trail for each customer interaction, which, in turn, helps the company stay compliant with legislation, such as the upcoming GDPR. Hitachi's Content Platform will enable Accident Exchange to deal with cases more quickly through better data management, according to Hitachi. The company said it would also use its new system for managing customer complaints about products or services.
A data storage system, made by a subsidiary of Hitachi, will be adopted by UK motor-accident management service Accident Exchange, easing the process of insurance claims and bringing the operation in line with data protection laws. Hitachi's Content Platform will enable Accident Exchange to deal with cases more quickly through better data management, according to Hitachi. The company said it would also use its new system for managing customer complaints about products or services.