Many TalkTalk customers, unhappy with a £4($5.30)monthlycharge introduced last month for the company's TV service, are opting out and refusing to pay. By doing this, they keep the YouView plug-in box from their original deal and retain access to more than 70 basic free channels as well as features such as pause and rewind live TV. The company has been forced into an embarrassing climbdown after customers complained that they were being charged more than double what it costs them to use its broadband service. TalkTalk said the fixed-price element of customer contracts only related to broadband, giving it the right to begin charging for TV services.
Many TalkTalk customers, unhappy with a £4($5.30)monthlycharge introduced last month for the company's TV service, are opting out and refusing to pay. The company has been forced into an embarrassing climbdown after customers complained that they were being charged more than double what it costs them to use its broadband service. TalkTalk said the fixed-price element of customer contracts only related to broadband, giving it the right to begin charging for TV services.