" Gross was passing his grandfather 's ashes through airport security . He says a security screener accidentally spilled the ashes , then laughed off the scene . tapes that the federal agency said simply do n't exist . He says he 's received a ` ` heartfelt '' apology from a TSA administrator . But he wants to hear directly from the president , and he wants security tapes released .
" Gross was passing his grandfather 's ashes through airport security . He says a security screener accidentally spilled the ashes , then laughed off the scene . He says he 's received a ` ` heartfelt '' apology from a TSA administrator . But he wants to hear directly from the president , and he wants security tapes released .