AT & T apologized to a customer Thursday after one of its agents left a message on a customer 's voicemail warning him that he would receive a cease-and-desist letter after the customer e-mailed AT & T 's CEO directly about some complaints . AT & T agent Giorgio Galante contacts CEO Randall Stephenson directly via e - mail . AT & T agent leaves voicemail telling Galante he risks a cease - and - desist letter . Company apologizes to Galante for how it handled situation ; he accepts apology . Keeping his AT & T - branded iPhone is another matter , Galante says .
AT & T agent Giorgio Galante contacts CEO Randall Stephenson directly via e - mail . AT & T agent leaves voicemail telling Galante he risks a cease - and - desist letter . Company apologizes to Galante for how it handled situation ; he accepts apology . Keeping his AT & T - branded iPhone is another matter , Galante says .