HLN and Dave Carroll 's made a video in exasperation after home loan delays . Clark Howard song about an airline breaking his guitar became a Web sensation . Carroll advises that complaint videos be light on vitriol , heavy on facts . Meredith 's Ken Williams says the videos should be funny and infuriating at the same time .
Meredith and Ken Williams made a video in exasperation after home loan delays . Dave Carroll 's song about an airline breaking his guitar became a Web sensation . Carroll advises that complaint videos be light on vitriol , heavy on facts . HLN 's Clark Howard says the videos should be funny and infuriating at the same time .