New York ( CNN ) -- AT & T apologized to a customer Thursday after one of its agents left a message on a customer 's voicemail warning him that he would receive a cease-and-desist letter after the customer e-mailed AT & T 's CEO directly about some complaints . Giorgio Galante , an AT & T customer and iPhone owner since 2008 from Buffalo , New York , told CNN that he was dissatisfied with the company 's handling of questions surrounding his iPhone upgrade eligibility dates . He was also displeased with the recent news of AT & T 's pricing plan restructuring , which , among other things , will end unlimited data plans . He decided to e-mail CEO Randall Stephenson directly about his issues . `` Please do n't have one of your $ 12/hour 'Executive Relations ' college students call me -- I 've found them to be generally poorly informed ( Engadget.com readers know more than they do about AT & T ) and they have little authority to do anything sensible , '' reads a portion of Galante 's e-mail to Stephenson . He posted this e-mail , along with the offending voicemail , on his blog , `` So Long , and Thanks for All the Fish , '' which he began Wednesday after receiving the message . `` After I sent the e-mail out [ last week ] , on Wednesday I got that nasty gram back in the form of a voicemail , '' Galante told CNN . The message , left by an employee at the company 's Executive Response Team , warns Galante that if he continues to e-mail the CEO , `` a cease-and-desist letter may be sent to you . '' AT & T told CNN on Thursday in a statement about the incident , `` We are apologizing to our customer . We 're working with him today to address his questions and concerns . This is not the way we want to treat customers . From Facebook to significant customer service channels , AT & T strives to provide our customers with easy ways to have their questions addressed . '' Galante said he was n't necessarily expecting a response from Stephenson , but he felt that he was at least providing customer feedback to the CEO . He said that he accepted AT & T 's apology but wondered why Stephenson was so `` out of touch '' and wished he had received a phone call directly from the CEO . Galante said he received a personal phone call from a senior vice president at the company . He said the executive was `` extremely apologetic '' and asked whether there was anything she could do to keep him as a customer . No such luck for AT & T , as Galante is switching to Sprint 's new HTC Evo phone immediately . CNN 's Amy Sahba contributed to this report .
AT & T customer Giorgio Galante contacts CEO Randall Stephenson directly via e-mail . AT & T agent leaves voicemail warning Galante he risks a cease-and-desist letter . Company apologizes to Galante for way it handled situation ; he accepts apology . Keeping his AT & T-serviced iPhone is another matter , Galante says .