A new Consumer Reports survey shows that travelers want cheap , comfortable flights . US Airways received the lowest ratings overall . Southwest Airlines and British Airways received top marks in overall ratings . AirTran 's multiple fees were rated the worst . Fees are a big factor in travelers ' decision to fly less .
A new Consumer Reports survey shows that travelers want cheap , comfortable flights . US Airways received the lowest ratings overall . Southwest Airlines and British Airways received top marks in overall ratings . Fees are a big factor in travelers ' decision to fly less .