AT & T customer Giorgio Galante contacts CEO Randall Stephenson directly via e-mail . February 8, 2010 - Company apologizes to Galante for way it handled situation ; he accepts apology . Keeping his AT & T-serviced iPhone is another matter , Galante says .
AT & T customer Giorgio Galante contacts CEO Randall Stephenson directly via e-mail . AT & T agent leaves voicemail warning Galante he risks a cease-and-desist letter . Company apologizes to Galante for way it handled situation ; he accepts apology . Keeping his AT & T-serviced iPhone is another matter , Galante says .