( CNN ) -- A new Consumer Reports survey reveals that air travelers want comfort without emptying their wallets -- and many airlines do n't deliver . US Airways landed at the bottom of the list for overall satisfaction , also receiving the lowest marks for cabin-crew service . The airline was also ranked lowest in 2007 , when the last Consumer Reports airline rankings were released . A US Airways spokesman questioned the methodology of the Consumer Reports survey and pointed out a 70 percent improvement in baggage delivery since 2007 . The airline scored a 61 out of 100 in overall satisfaction on the Consumer Reports scale . Scores above 60 mean those surveyed were `` fairly well satisfied , '' according to the ratings guide . Southwest Airlines topped the rankings for overall satisfaction , with JetBlue Airways coming in second in the survey of nearly 15,000 passengers . JetBlue and Southwest also scored highest in seat comfort . The remaining eight of the 10 airlines scored low marks for comfort . Baggage handling , check-in ease , cleanliness and in-flight entertainment were some of the other factors rated . The passengers shared their experiences from a collective 29,720 domestic flights from January 2010 to January 2011 . Southwest and JetBlue battled to top each other . While JetBlue was the only airline to outscore Southwest in seat comfort , Southwest was rated the ultimate for check-in ease and cabin-crew service . JetBlue topped the in-flight entertainment ratings , with 36 channels available on each seatback screen . These survey results were compiled before cracks were discovered in some of Southwest Airlines ' planes . The pileup of added fees during or after check-in is contributing to many travelers ' decisions to fly less , according to the survey . Of the respondents who said they 've cut back on flying , 40 percent cited fees as the major reason . While most Southwest Airlines travelers -- 93 percent -- managed to avoid extra fees , passengers flying with Continental Airlines , JetBlue , Delta Airlines , American Airlines , United Airlines , US Airways , Alaska Airlines and Frontier Airlines had to pay fees . AirTran 's multiple fees were rated the worst .
A new Consumer Reports survey shows that travelers want cheap , comfortable flights . US Airways received the lowest ratings overall . Southwest Airlines and British Airways received top marks in overall ratings . Fees are a big factor in travelers ' decision to fly less .