E-mail him at celliott @ ngs.org . Customer purchased nonrefundable airline tickets through Cheapoair . The company informed the customer a penalty would be charged for cancellation . The penalty increased to $ 50 per ticket , which the customer considered excessive . Fees were in line with company policy , but the company agreed to a full refund .
Customer purchased nonrefundable airline tickets through Cheapoair . The company informed the customer a penalty would be charged for cancellation . The penalty increased to $ 50 per ticket , which the customer considered excessive . Fees were in line with company policy , but the company agreed to a full refund .