" Gross was passing his grandfather 's ashes through airport security . He says a security screener accidentally spilled the ashes , then laughed off the scene . He says he 's received a ` ` heartfelt '' apology from a TSA administrator . But he wants to hear directly from the president , and he wants security tapes released .
John Gross was carrying his grandfather 's ashes through airport security . He says a TSA screener accidentally spilled the ashes , then laughed off the incident . Gross says he 's received a `` heartfelt '' apology from a TSA administrator . But he wants to hear directly from the screener , and he wants security tapes released .