AppleCare reps are told not to perform service on iPhone 4s with reception problems . They are instructed to instead give customers a PR-driven recitative . The document 's existence suggests Apple knows there is a widespread hardware flaw . Employees are told to say that the device 's reception performance `` is the best we have ever shipped '' and that its critical antenna flaws are `` a fact of life in the wireless world . '' Comment:
AppleCare reps are told not to perform service on iPhone 4s with reception problems . They are instructed to instead give customers a PR-driven recitative . The document 's existence suggests Apple knows there is a widespread hardware flaw . Comment: