With that , their hopeless situation , weeks of unreturned phone calls and volumes of paperwork came to a close . He and Ken Williams made a video in exasperation after home loan delays . Dave Carroll 's video about an airline breaking his guitar became a Web sensation . Carroll suggests that complaint should be light on vitriol , heavy on humor . MTV 's Clark Howard says the videos should be funny and infuriating at the same time .
He and Ken Williams made a video in exasperation after home loan delays . Dave Carroll 's video about an airline breaking his guitar became a Web sensation . Carroll suggests that complaint should be light on vitriol , heavy on humor . MTV 's Clark Howard says the videos should be funny and infuriating at the same time .