Albert Rizzi , who is blind , boarded a US Airways flight with guide dog , Doxy . Rizzi says he got into a heated exchange with a flight attendant over Doxy 's placement . Rizzi and Doxy escorted off the plane ; other passengers followed in support . All 35 passengers on US Airways Flight 4384 walked off the plane after Albert Rizzi , a blind man from Long Island , and his dog , Doxy , were escorted off the flight after a heated exchange between Rizzi and a flight attendant about where his dog was placed , according to Rizzi . The airline said it was an "isolated incident" but that they would review their procedures for handling service animals on flights.
Albert Rizzi , who is blind , boarded a US Airways flight with guide dog , Doxy . Rizzi says he got into a heated exchange with a flight attendant over Doxy 's placement . Rizzi and Doxy escorted off the plane ; other passengers followed in support . The airline said it was an "isolated incident" but that they would review their procedures for handling service animals on flights.