( CNN ) -- Five Washington D.C. firefighters all heard that a man had fallen across the street from their firehouse and was in need of medical help , but none went to his aid , an internal report released Friday concludes . The report recommends that all five -- ranging from a probationary firefighter to a lieutenant -- face disciplinary action along with four dispatchers who further botched the city 's response by sending an ambulance to the wrong part of the city . The man , Medric Cecil Mills Jr. , 77 , a 47-year employee of the city 's parks department , later died at a hospital . His family said he had suffered a heart attack . The lieutenant announced her retirement days after the incident . The new report largely confirms a troubling account by Mills ' daughter , who said her father collapsed as they left a computer store January 25 . Mills said passersby shouted and went to Engine House 26 seeking help , but that no one responded . The firehouse is across a wide avenue from the parking lot where Mills collapsed . The report detailed miscommunication and an apparent disregard by those at the station . An internal speaker system in the firehouse , which could have helped spread the word , was turned off , it said . According to the report , word first arrived at the firehouse when a resident came to the station 's front door . The probationary officer said the person said he witnessed a man near the liquor store across the street slip on ice . The individual was passed out and in need of help , the probationary firefighter said he was told . The firefighters called the station lieutenant on a public address system , asking her to come to the watch desk . He then opened the apparatus doors , only to discover a car in the driveway , with the driver stating that `` there 's a man across the street that needs help . '' The firefighter made a second call on the public address system , asking the lieutenant and stating it was urgent , the report said . Of three firefighters sitting in the kitchen , one went to see the probationary officer . After telling the probationary officer that they had not been dispatched , the senior firefighter went to find the lieutenant , told her about the call , and told her what he believed the address to be . The lieutenant later told investigators that she asked the firefighter for an exact address and that he did not return with one . The firefighter said he returned to the kitchen , told his fellow firefighters that he had informed the lieutenant , and then gathered study books from his car and went to the bunk room . When the lieutenant tracked down the firefighter in the bunk room , the firefighter said he understood that an ambulance had been originally dispatched to the wrong address , but `` he thought it was alright since ( the communications center ) had finally dispatched '' an engine to the correct address . The lieutenant told investigators she then went outside to see what was happening , and saw police officers and ambulances at the scene . The report said it was undetermined whether the lieutenant failed to respond to the public address system calls because the speakers had been turned off , but said `` under no circumstances should the PA speakers ( have ) been turned off or disabled prior to 10:00 p.m. '' The fire department 's response was further delayed because of confusion over a 911 call , the report said . A call-taker initially dispatched the ambulance to the wrong quadrant of the city , quickly correcting the mistake when checking it with the caller . But other dispatchers failed to see the correction , and the ambulance was sent to the wrong address . The report recommended that all five firefighters and four dispatchers face discipline , but did not identify them or specify the punishment , which could range from reprimands to dismissal . The city said it was taking a number of steps to prevent another incident .
Firefighters , dispatchers face action from city for not responding adequately to elderly man . Score: 6 Ambulance sent to wrong part of the city .