AppleCare reps are told not to perform service on iPhone 4s with reception problems . They are instructed to instead give customers a PR-driven recitative . The document 's existence suggests Apple knows there is a widespread hardware flaw . Comment:
AppleCare reps are told not to perform service on iPhone 4s with reception problems . They are instructed to instead give customers a PR-driven recitative . The document 's existence suggests Apple knows there is a widespread hardware flaw . One law firm is seeking clients for a possible class-action lawsuit against Apple .