A Cheapoair representative said that when you buy this type of fare and have to cancel , the penalty fees are enormous because the airlines want to recoup their lost revenue . Customer purchased nonrefundable airline tickets through Cheapoair . The agent told the customer a penalty would be charged for cancellation . I have no idea what that means, but it sounds like they are trying to get you to pay more money than necessary in order to cancel your ticket. Fees were in line with company policy , but the company agreed to a full refund .
Customer purchased nonrefundable airline tickets through Cheapoair . The agent told the customer a penalty would be charged for cancellation . I have no idea what that means, but it sounds like they are trying to get you to pay more money than necessary in order to cancel your ticket. Fees were in line with company policy , but the company agreed to a full refund .