JetBlue head says the airline let some of its employees down . Captain Maruster asks for a ` ` second chance '' Pilot : Crying baby , fighting , two passengers ' medical conditions acting up ' . Pilot responds , saying weather and size of airport lead to backlog .
JetBlue head says the airline let some of its customers down . Rob Maruster asks for a `` second chance '' Pilot : Crying baby , fighting , two passengers ' medical conditions ramped up tension . JetBlue apologizes , saying weather and size of airport contributed to backlog .