As a former hostage negotiator , David Mitchell has been held hostage many times . no stranger to the kind of dehumanized violence we saw happen in a Colorado movie theater earlier this summer . He says hostage negotiators are successful because they build trust through dialogue . Today , he works mostly with corporate leaders instead of hostage takers . He says building a ` ` secure relationship '' to employees is essential for good leadership .
As a former hostage negotiator , David Mitchell has been held hostage many times . He says hostage negotiators are successful because they build trust through dialogue . Today , he works mostly with corporate leaders instead of hostage takers . He says building a ` ` secure relationship '' to employees is essential for good leadership .