( CNN ) -- Can Hewlett-Packard 's motion-tracking webcams see black people ? It 's a question posed on a now-viral YouTube video and the company says it 's looking into it . In the video , two co-workers take turns in front of the camera -- the webcam appears to follow Wanda Zamen as she sways in front of the screen and stays still as Desi Cryer moves about . HP acknowledged in a statement e-mailed to CNN that the cameras may have issues with contrast recognition in certain lighting situations . The webcams , built into HP 's new computers , are supposed to keep people 's faces and bodies in proportion and centered on the screen as they move . The video went viral over the weekend , garnering more than 400,000 YouTube page views and a slew of comments on Twitter . It was something neither Zamen nor Cryer expected to happen . Zamen said she and Cryer , her co-worker , were playing around with the computer at work and testing it when they stumbled upon the facial recognition feature . Cryer and Zamen said they were laughing when they realized the camera followed her and not him . `` We thought it was pretty funny , we thought it was hilarious , '' Zamen said . So they made a video , which they planned to just share with friends on Facebook and YouTube . There was no script , no rehearsal , just two friends filming what they thought was a hilarious software glitch . So again , the two took turns in front of the camera . `` As soon as my blackness enters the frame , it stopped , '' Cryer says in the video . `` Black Desi gets in there , no face recognition anymore , buddy , '' he says . YouTube.com : Watch the video . `` I think my blackness is interfering with the computer 's ability to follow me , '' he continues . But now that the video has gotten so much attention , the two co-workers want everyone , including HP , to know they never intended the video to spark a discussion about whether the webcam was racist . Zamen said she liked the computer so much , she suggested Cryer get one for his wife . `` The intent was definitely not to go after HP , it just so happened the computer was an HP and we recognized the software glitch , '' Cryer said . `` We did it for laughs , but if the video does make HP put out a better product , then great , '' Zamen added . HP was quick to react , too . The company quickly posted on the it 's blog , TheNextBench.com , on Sunday after the video went viral , responding to concerns . `` The technology we use is built on standard algorithms that measure the difference in intensity of contrast between the eyes and the upper cheek and nose , '' wrote Tony Welch , the lead social media strategist for HP 's Personal Systems Group . `` We believe that the camera might have difficulty 'seeing ' contrast in conditions where there is insufficient foreground lighting . '' TheNextBench.com : Read the statement on HP 's blog . Meanwhile , Welch pointed users facing similar problems to HP 's help page , which provides guidance on how to change the lighting or other optimization settings on the camera . HP.com : See the HP help page . On Monday HP also told CNN in a corporate statement that the issue is most likely related to lighting , but they are looking into the situation further . `` HP has been informed of a potential issue with facial-tracking software . Consistent with other webcams , proper foreground lighting is required for the product to effectively track any person and their movements , '' the statement said . `` As with all our products , we continue to explore refinements which help to optimize their use . '' Cryer and Zamen said they 've heard similar feedback from commenters online offering ideas on fixing the lighting . The co-workers ' video has also sparked others to try the product . After media coverage of the YouTube video , Consumer Reports did its own testing of the product to see if the YouTube video portrayal was accurate . ConsumerReports.org : Watch testing of the webcam feature . In standard lighting , the webcam did n't move with an African-American male as it did with a white male . But after lighting sources were added , the webcam was able to track the African-American male 's face and movements . CNN 's Mythili Rao and Rachel Sherman contributed to this report .
NEW : Video was meant to be humorous showing of software glitch , co-workers say . Co-workers : Motion-tracking webcam moves with white woman , not black man . ` ` I think my blackness is interfering with the computer 's ability to follow me , '' user says . Comment: