( CNN ) -- The CEO of pizza giant Papa John 's has apologized to a Sanford , Florida , customer after a delivery man accidentally dialed the customer and left a racist rant on the man 's voice mail . The apology came after a customer posted on YouTube a video of the voice mail message , which featured the delivery man using racial slurs as he complained to another Papa John 's employee about the size of tips he receives from African-Americans . The customer , who is not identified and is not shown on camera , shows the receipt for $ 15.26 and said he gave the delivery man a $ 5 tip -- more than 20 % -- on Sunday . Then the customer plays the roughly four-minute message . `` I guess that 's the only requirement for being a ( n-word ) in Sanford , '' the driver told a colleague . `` ... Yeah , they give me five bucks there -- fine outstanding African-American gentleman of the community . '' The driver 's colleague can be heard laughing . During the message , the delivery man can be heard singing the racial slur repeatedly . The video went viral , generating an outcry on social media . Papa John 's CEO John Schnatter took to social media , posting an apology on Facebook and Twitter for `` the reprehensible language used by two former employees . '' `` Their thinking and actions defy both my personal and the company 's values and everything for which this company stands . The employees responsible for this absolutely unacceptable behavior were immediately terminated , '' Schnatter wrote on Monday . `` My heartfelt apology goes out to the customer involved , his family , and our community at large . I am very sorry that anyone would be exposed to these hurtful and painful words by any person involved in any way with our company . '' Schnatter said he also personally reached out to the customer to `` share my own thoughts and offer my deepest apology . '' The incident came as Sanford remains in the national spotlight because of the 2012 shooting death of an unarmed black teenager . The shooting raised questions about race relations and sparked large protest in Sanford after police declined to arrest George Zimmerman , who said he shot 17-year-old Trayvon Martin in self-defense . Zimmerman goes to trial next month on a charge of second-degree murder in connection with the killing . In 2012 : Papa John 's apologizes for receipt 's racial slur . CNN 's Chelsea J. Carter contributed to this report .
Papa John 's John Schnatter apologizes for employee 's language . A customer posted a YouTube video of a racist rant by a pizza delivery man . The worker was fired and the company apologized, but it still caused outrage in some circles. Two employees have been terminated , Schnatter says .