As a former hostage negotiator , David Mitchell has been held hostage many times . He says hostage negotiators are successful because they build trust through dialogue . Today , he works mostly with corporate leaders instead of hostage takers . He says building a ` ` secure relationship '' to employees is essential for good leadership .
As a former hostage negotiator , George Kohlrieser has been held hostage four times . He says hostage negotiators are successful because they build trust through dialogue . Today , Kohlrieser works mostly with corporate leaders instead of hostage takers . He says building a `` secure base '' to employees is essential for good leadership .