This suggests luxury hotel guests angry about paying for Wi - Fi . Hotel industry : It 's expensive and somebody has to pay for it . Hotel survey : Hotels ' ` ` catch - up '' after economic recession . Check - in / check - out , food / drink , services / facilities at a low .
Study suggests luxury hotel guests angry about paying for Wi-Fi . Hotel industry : It 's expensive and somebody has to pay for it . Satisfaction survey : Hotels playing `` catch-up '' after economic slump . Check-in/check-out , food/beverage , services/facilities at 6-year low .