Study suggests luxury hotel guests angry about paying for Wi-Fi . Hotel industry : It 's expensive and somebody has to pay for it . Satisfaction survey : ` Internet access is a big part of that . '' The results are not surprising, but the study is interesting because of its methodology. Check-in/check-out , food/beverage , services/facilities at 6-year low .
Study suggests luxury hotel guests angry about paying for Wi-Fi . Hotel industry : It 's expensive and somebody has to pay for it . Satisfaction survey : The results are not surprising, but the study is interesting because of its methodology. Check-in/check-out , food/beverage , services/facilities at 6-year low .