A Holiday Inn refused to give a guest a refund due to an electrical storm . The hotel said via email it would make an exception to its nonrefundable rate . The guest tried for months to get her money back . The Troubleshooter contacted the hotel and it promised to pay the refund .
A Holiday Inn agreed to give a guest a refund due to an approaching hurricane . The hotel said via email it would make an exception to its nonrefundable rate . The guest tried for months to get her money back . The Troubleshooter contacted the hotel and it promised to deliver the refund .