When there 's a problem , getting good customer service can be a challenge . Web : ` ` ' ##s '' blog about bad or no customer service . Some customers use Web to take down company officials . Web-based customer empowerment is rapidly changing customer service , says Amy Muller , co-founder and chief community officer for GetSatisfaction.com , an online clearinghouse for complaints and responses . But sometimes it 's the customer who is rude or unreasonable .
When there 's a problem , getting good customer service can be a challenge . Web : ` ` ' ##s '' blog about bad or no customer service . Some customers use Web to take down company officials . But sometimes it 's the customer who is rude or unreasonable .