John Gross was carrying his grandfather 's ashes through airport security . He says a TSA screener accidentally spilled the ashes , then laughed off the incident . Triumphs and woes : Gross says he 's received a `` heartfelt '' apology from a TSA administrator . Score: 6
John Gross was carrying his grandfather 's ashes through airport security . He says a TSA screener accidentally spilled the ashes , then laughed off the incident . Gross says he 's received a `` heartfelt '' apology from a TSA administrator . Score: 6