The Obama administration is promising a much smoother ride on HealthCare.gov come Saturday , but insurers worry that behind-the-scenes glitches will keep consumers from enrolling in the health insurance plans they want . Insurance industry insiders tell CNN that when some people sign up for coverage through the website , their personal data is not being properly transmitted to the insurance companies of their choosing . Insurers are still getting inaccurate and duplicative data . And that 's even if it makes it to them at all . So how do insurers know they are n't getting the information ? Customers who signed up for coverage are calling the companies with questions and finding they are n't in their systems . And insurers have been testing the site , submitting John Doe records and not seeing them come out the other end , an industry official said . `` There 's no part of us that thinks all of this will be fixed in three days from now , '' the industry official said , referring to the administration 's self-imposed Saturday deadline to make the site work for a `` vast majority '' of users . Another insurance industry insider was more blunt , saying : `` It 's still all jacked up . '' Robert Zirkelbach , a spokesman for the insurance trade group America 's Health Insurance Plans , was more circumspect . `` There is still a lot of work to be done to make sure that enrollments can be done and processed accurately , '' he said . If the problems are n't fixed , insurers fear a worst-case scenario where consumers sign up for insurance through the website and think they 're enrolled , only to find out at the doctor 's office that they do n't have any coverage . White House : Enroll in Obamacare , but not too fast . Insures are warily watching to see how the administration talks about the site following this Saturday 's deadline to improve it . `` If they come out and claim victory over the weekend , it 's just not true , '' the industry insider said . `` The question is , can you guarantee that someone who 's gone through this process and signed up will have coverage January 1 ? As of today , the honest answer would be no . '' The administration said it has made good progress on a fix to the federal online portal for consumers to purchase coverage under the Affordable Care Act following its rocky -- and politically charged -- rollout in October . Supreme Court to take up Obamacare contraception case . Consumers who pick a plan by December 23 and pay their premium by December 31 will have coverage effective January 1 , said Aaron Albright , a spokesman for the Centers for Medicare and Medicaid Services , a key player working to repair the site . `` When a consumer selects a plan and enrolls in marketplace coverage , an orange message is clearly displayed letting them know that they must make payment to be covered . A consumer will receive contact from their issuer about how to make payment . If they do not receive that notice , and are uncertain if their enrollment has been processed , they should contact the issuer , '' he said . One insurance executive said the industry is raising its voice now about the problems because officials are trying to set low expectations and avoid blame should problems persist beyond Saturday . `` The insurance industry , of which I 'm a part and can say this pretty confidently , the insurance industry is making it worse than it is , '' the executive said . `` But it 's still a problem . '' Sebelius : Obamacare website improvements 'on track '
Insurers worry glitches will keep consumers from buying insurance . Personal data is not always making it to insurers . The Obama administration says it 's making progress on a fix to HealthCare.gov . It says the site , which had a rocky rollout , should be working more smoothly by the weekend .