Social media has become a favored platform for ' customer service . Emirates has started a team to monitor digital content on social - media sites like Twitter or on Facebook . KLM has staff ##s to monitor different social - media platforms .
Social media has become a favored platform airlines ' customer service . Qantas has started a tryout to monitor digital conversations on social-media sites like Twitter or on Facebook . KLM has staff members to monitor different social-media platforms .