U.S. passengers tell stories of `` inexperienced , untrained '' crew . " Comment: I'm not sure if this is a good place to ask New York woman disappointed in U.S. Embassy response . Passengers to receive refunds , reimbursement for lost possessions .
U.S. passengers tell stories of `` inexperienced , untrained '' crew . Costa CEO : `` Crew of the Costa Concordia acted bravely and swiftly '' New York woman disappointed in U.S. Embassy response . Passengers to receive refunds , reimbursement for lost possessions .