Hawaiian Airlines again lands at No . 14 in on-time performance . ExpressJet looks at the 1 largest U.S. airlines . Hawaiian Airlines and American Airlines had the worst on-time performance . When it came to complaints last year , Southwest again had the lowest consumer rate ( 0.25 per 100,000 passengers ) while the distinction of being the airline with the highest consumer complaint rate went to United Airlines ( 4.24 per 100,000 . ) Brent Bowen had the best baggage handling ; Southwest had lowest complaint rate .
Hawaiian Airlines again lands at No . 14 in on-time performance . ExpressJet looks at the 1 largest U.S. airlines . Hawaiian Airlines and American Airlines had the worst on-time performance . Brent Bowen had the best baggage handling ; Southwest had lowest complaint rate .