Obamacare call center personnel were provided with an incorrect script . HHS has been taking down parts of the site during off-peak hours to make improvements by adding more server capacity ; moving certain over-stressed components to dedicated hardware ; and making software changes to increase efficiency . Script mistakenly said that all Healthcare.gov files needed to be reset . They say they can continue to use their current password .
Obamacare call center personnel were provided with an incorrect script . Script mistakenly said that all Healthcare.gov files needed to be reset . They say they can continue to use their current password .