Social media has become a favored platform airlines ' customer service . Comment: Other ideas developed from social media are destination guides based on cabin-crew favorite spots , and a service that allows staff members sweep planes for forgotten wallets , tablets and mobile phones , and contact the customers ( sometimes before they realize their item is missing ) . KLM has staff members to monitor different social-media platforms .
Social media has become a favored platform airlines ' customer service . Comment: KLM has staff members to monitor different social-media platforms .