( CNN ) -- A Florida couple declined to answer the door just before midnight when a nearly naked woman knocked and screamed she had just been raped . Rather , the homeowners called 911 Monday night . The couple inside the home refused to let the woman in because they said they were afraid to open their door . In the 911 call , the woman can be heard pleading in the background . The distressed couple begged police to hurry . Their home is in an isolated area , and the couple feared for their safety if they opened the door . It took about 11 minutes for police to arrive . A subsequent investigation led to an arrest of a suspect and prompted the spokesman of the DeLand Police Department to remark that `` unfortunately fear dictates the response anymore not knowing if ( you 're ) being set up for other criminal activity . '' Related : Teens trained to be active bystanders in dating violence . Police spokesman Lt. Jack Waples added that if citizens are uncomfortable opening the door to someone seeking help , `` tell the person to calm down , you are calling 911 now , '' Waples said in a statement . `` If there are two of you , one continues to talk to the victim reassuring them help is on the way while the other person stays on the line with the authorities , '' Waples said . `` You control how you respond . For example , tell the person to back away from the door to a place ( you 're ) comfortable with so you can throw out a blanket or something then go back inside . Always beware of your surroundings around the entry way such as high bushes someone else could be hiding behind . `` Every situation will be unique in its own way and the decision to help is up to the individual depending on how much they can do to assist , '' Waples said . Juan L. Vera-Soledad , 29 , of DeLand was arrested in the incident and charged with kidnapping and sex battery with a weapon , according to a charging affidavit filed by police . Vera-Soledad was in custody Thursday , and it was n't immediately clear whether he had an attorney . The incident began late Monday night when the woman was forced at knifepoint to enter a man 's car at a Citgo in DeLand , a police affidavit said . The motorist had been circling her several times in his 1998 four-door Toyota and then stopped his car and asked her to get in , the police report said . The man then got out of his car and revealed a silver switchblade-style knife , forcing her into the passenger seat , police said . He then drove to a location and raped the woman repeatedly , the police document said . When the man `` then laid down in the backseat as if to take a break for a couple of minutes , '' the woman sat up , elbowed him in the chest , grabbed her pink shorts and fled to the residence , the document said . The homeowner told police that `` he heard someone outside banging on his front door yelling that she had been raped , '' the affidavit said . Responding officers then searched for the suspect and found him with a `` known prostitute '' in his car , the report said . CNN 's Mayra Cuevas contributed to this report .
A nearly naked woman in black flees a rapist 's car just before midnight . She bangs on homeowner 's door , begging for help . The homeowner refuses to let the woman inside and instead calls 911 . Police are suspect , but citizens ` ` unfortunately '' now fear criminal cover - ups .