Survey : Four out of five companies ignored the questions posted on wall . Conversely , the top 25 % all replied in less than 10 seconds . Researchers say survey was to help set standards in customer service . A full 65 % of companies did n't reply to a comment on a wall post .
Survey : One out of four retailers ignored customer questions posted on Facebook . Conversely , the top 25 % all replied in less than 10 minutes . Researchers say survey was to help set standards in customer service . A full 65 % of companies did n't reply to a comment on a wall post .