` All right , we lost lights , '' says a man as the room darkened . `` These are fixable problems , '' says management exec . `` It 's not a human error , it 's an equipment error , '' he adds . Video from inside a control room shows the incident unfolding . The plane is still in the air and heading toward New York at about 10,000 feet when the crew realizes something has gone wrong with its engines.
`` These are fixable problems , '' says management exec . `` It 's not a human error , it 's an equipment error , '' he adds . Video from inside a control room shows the incident unfolding . The plane is still in the air and heading toward New York at about 10,000 feet when the crew realizes something has gone wrong with its engines.