`` In addition , a persistent patient-care concern involved chronic staffing shortages , '' which led to the creation of `` ghost clinics '' in which veterans were scheduled for appointments without an assigned provider and as a consequence were leaving the facility without receiving treatment . VA 's acting director says he has ordered review of VA 's medical review agency . Office of Special Counsel sends scathing report on veterans care to White House . VA 's `` approach hides the severity of systemic and longstanding problems , '' agency says . Comment:
VA 's acting director says he has ordered review of VA 's medical review agency . Office of Special Counsel sends scathing report on veterans care to White House . VA 's `` approach hides the severity of systemic and longstanding problems , '' agency says . Comment: