Instead , he said , it was an effort to start setting expectations for an area of marketing and customer service that remains relatively unexplored . Survey : One out of four retailers ignored customer questions posted on Facebook . Conversely , the top 25 % all replied in less than 10 minutes . Comment: A full 65 % of companies did n't reply to a comment on a wall post .
Survey : One out of four retailers ignored customer questions posted on Facebook . Conversely , the top 25 % all replied in less than 10 minutes . Comment: A full 65 % of companies did n't reply to a comment on a wall post .