Joe Clancy promises a bottom - to - top review of the troubled agency . Clancy was brought in after former Director Julia Pierson resigned last year . One of those included a shooting incident that happened on November 11 , 2011 , in which it took days for the Secret Service to confirm that there were , in fact , evidence of bullet impacts on the White house faÃ§ade . Rep. Steve Cohen said that a look around the White House might help .
Joe Clancy promises a bottom - to - top review of the troubled agency . Clancy was brought in after former Director Julia Pierson resigned last year . Rep. Steve Cohen said that a look around the White House might help .