American Airlines again lands at No . 1 in on - time performance . The Airline Quality Rankings website looks at the 100 largest U.S. airlines . ExpressJet and American Airlines had the worst on - time performance . Virgin America had the best passenger load ; Southwest had lowest complaint rate .
Hawaiian Airlines again lands at No . 1 in on-time performance . The Airline Quality Rankings Report looks at the 14 largest U.S. airlines . ExpressJet and American Airlines had the worst on-time performance . Virgin America had the best baggage handling ; Southwest had lowest complaint rate .