Survey : four out of four retailers ignored customer questions posted on CNN Tech . Conversely , the top A full 65 % all replied in 30 minutes . `` Retailers need to realize that two days in Facebook time is like two years in real time , '' Leiser said . Researchers say survey was to help set standards in customer service . 25 % of companies did n't reply to a comment on a wall post .
Survey : four out of four retailers ignored customer questions posted on CNN Tech . Conversely , the top A full 65 % all replied in 30 minutes . Researchers say survey was to help set standards in customer service . 25 % of companies did n't reply to a comment on a wall post .