NEW : Carol Mackoff said they went down back stairs over glass , blood to escape . Comment: Mackoff : ` ` We saw men running down our hallway ... we could see guns '' Woman says attackers rang doorbell , family stuck heavy suitcases against door .
NEW : Carol Mackoff said they went down back stairs over glass , blood to escape . Family stayed in contact with U.S. Consulate , CNN through text messages . Mackoff : `` We saw men running down our hallway ... we could see guns '' Woman says attackers rang doorbell , family stuck heavy suitcases against door .