Donovan said he hopes this incident will serve as a learning experience for airlines and make customer service better . Johnnie Tuitel was removed from a plane because he was deemed to need too much aid . The TSA has been under fire for years over its treatment of travelers. Tuitel is a motivational speaker for disabled people .
Johnnie Tuitel was removed from a plane because he was deemed to need too much aid . The TSA has been under fire for years over its treatment of travelers. Tuitel is a motivational speaker for disabled people .