BA customer-service program involves staff searching Google for images of VIP passengers . The company said it has been working with the FBI and other law enforcement agencies to help identify those who have used stolen credit cards on flights from New York City to San Francisco. Privacy groups say the airline should not be searching the internet for customer information . BA says it will only be used for VIPs , and it has had no complaints .
BA customer-service program involves staff searching Google for images of VIP passengers . The airline says its Know Me program will allow for more personalized , friendly service . Privacy groups say the airline should not be searching the internet for customer information . BA says it will only be used for VIPs , and it has had no complaints .