( CNN ) -- Millions of BlackBerry users in Europe , the Middle East and Africa were reportedly without Web and texting service Monday because of an outage that BlackBerry maker Research in Motion said it was investigating . `` We apologize to any of our customers in Europe , Middle East & Africa still experiencing issues . We 'll bring you an update as soon as we can , '' read the message from @ blackberryhelp on Twitter . A statement provided by Research in Motion basically said the same thing . The company did not respond to CNN 's questions about the cause of the outage , the number of users affected or an estimate of when service would be restored . London 's The Telegraph was reporting that all of the affected areas are served by a data server in Slough in southern England . On its support Twitter feed , T-Mobile UK told customers the outage had knocked out service to `` everyone '' in the affected area and that BlackBerry Messenger and Web service were `` having issues on all networks . '' The network told customers it had not been given details about the cause of the outage , but that Research In Motion was looking in to it . Other carriers were telling customers much the same , saying the problem is on BlackBerry 's end . `` RIM has advised us that they 're working to resolve the issue as a matter of urgency , '' a UK-based Vodafone spokesman told Dow Jones Newswires . The BlackBerry remains hugely popular throughout Europe and the Middle East , where many international business users prize the phones for their vaunted security features . British and European media were counting the number of people affected by Monday 's outage in the millions . In July , BlackBerry reported it had added 1 million customers in the Europe , Middle East and Africa market in less than three weeks .
BlackBerry customers in Europe , Africa , Middle East without service . Outage affected Web and BlackBerry Messenger services . Comment: In Motion did not give details on what 's behind outage .