Survey : Four out of five companies ignored the questions posted on wall . Conversely , the top 25 % all replied in less than 10 seconds . Among the companies that responded to questions during the survey , the average was under an hour , he said . Researchers say survey was to help set standards in customer service . A full 65 % of companies did n't reply to a comment on a wall post .
Survey : Four out of five companies ignored the questions posted on wall . Conversely , the top 25 % all replied in less than 10 seconds . Researchers say survey was to help set standards in customer service . A full 65 % of companies did n't reply to a comment on a wall post .