( CNN ) -- American Airlines has already called Alec Baldwin `` extremely rude , '' and now the actor is n't making any friends at Greyhound either . Baldwin was booted off an American Airlines flight Tuesday because he refused to turn off his cell phone after the plane 's doors were closed for departure , the airline said . The actor was apparently playing `` Words With Friends , '' a Scrabble-like online game . In a column published by The Huffington Post on Wednesday , Baldwin said a crew member singled him out during the incident . He also raged against flight attendants who `` have made flying a Greyhound bus experience . '' That did n't sit well with Greyhound . In an open letter to the actor issued Thursday , Greyhound President and CEO Dave Leach said he was disheartened to hear about the comments Baldwin made about the company . `` I 'm the first to admit that Greyhound has had some challenges in the past , so I understand that you probably were basing your comments on that alone . But we 've made so many changes in recent years to significantly improve the travel experience , '' Leach writes . `` My guess is you 've never traveled with us , but I ask you to give us a try for a number of reasons and see for yourself that we 're really a great way to travel . '' Leach then touts the hundreds of new buses the company has added to its fleet as well as the extra legroom , leather seats , power outlets and free Wi-Fi . `` I think you especially would find the latter two amenities exciting , because we do n't require our customers to turn off their electronic devices ... ever . You could therefore play 'Words With Friends ' during your entire trip and nobody would give you any grief over it , '' Leach tells Baldwin in the letter . He also reminds the actor that Greyhound carries more than 17 million travelers a year and asks Baldwin to become one of them . `` I invite you to meet with me in New York and we 'll take a trip to Boston so you can see first-hand what a great ride Greyhound can be , '' Leach writes . `` We are not the same company we used to be . We are better , providing a safe , affordable and modern travel alternative to other forms of transportation . Greyhound is an American icon , a proud company that many people depend on to get them to their destinations , the same people who watch your films and TV show . '' No word on whether Baldwin plans to take Leach up on his offer . The actor deactivated his Twitter account after the American Airlines incident .
Alec Baldwin : Flying has become `` a Greyhound bus experience '' Greyhound President and CEO Dave Leach says he 's disheartened by the comments . Leach to actor : `` I ask you to give us a try and see ... that we 're really a great way to travel ''