If you contacted the federal Obamacare call center early Thursday morning , you may have been told that your password for Healthcare.gov needed to be reset . But that is not the case , officials from the U.S. Department of Health and Human Services say . Consumer passwords for the Obamacare website have not been reset , HHS officials say , but call center representatives were mistakenly given that incorrect information . `` A wrong script was provided to call center representatives , '' one HHS official told CNN . `` It 's been corrected . The wrong script was read for only a short time -- just this morning . '' ArsTechnica , a technology new and information website , first reported that people were being told to reset their passwords on Tuesday , October 8 . A second HHS official said enrollees can continue to use their current passwords . The federal site for the Affordable Care Act has been plagued by technical glitches since it launched on October 1 . Many of the consumers looking to sign up for health insurance the first day did n't get very far . They were often greeted by a message that said : . `` We have a lot of visitors on the site right now . Please stay on this page . We 're working to make the experience better , and we do n't want you to lose your place in line . We 'll send you to the login page as soon as we can . Thanks for your patience ! '' Healthcare.gov is handling Obamacare enrollment for 36 states that did n't fully establish their own insurance exchanges , also called marketplaces . Federal officials blamed higher-than-expected traffic volume for the first day glitches -- on October 1 , some 4.7 million people visited HealthCare.gov and 133,000 contacted the call center at 1-800-318-2596 . But for the last 10 days , visitors to Healthcare.gov have continued to experience slow connection speeds and error messages preventing them from purchasing insurance . HHS has been taking down parts of the site during off-peak hours to make improvements by adding more server capacity ; moving certain over-stressed components to dedicated hardware ; and making software changes to increase efficiency . A specific software component that crashed under the high volume of visitors is mainly to blame for the glitches , a federal official confirmed to CNN on Tuesday . `` At lower volumes , this software component would work fine , and at higher volume , that 's what created the problems , '' the official said . `` We 've made software changes to make the system more efficient and be able to handle higher volumes . ''
Obamacare call center reps were provided with an incorrect script . Script mistakenly said that all Healthcare.gov passwords needed to be reset . Officials say enrollees can continue to use their current passwords .