Social media has become a favored platform for ' customer service . Emirates has started a team to monitor digital content on social - media sites like Twitter or on Facebook . The next time he visited the lounge , the cereal was there . `` Qantas knew how to surprise and delight the consumer . KLM has staff ##s to monitor different social - media platforms .
Social media has become a favored platform for ' customer service . Emirates has started a team to monitor digital content on social - media sites like Twitter or on Facebook . KLM has staff ##s to monitor different social - media platforms .