Disney World is looking into reports that some wealthy visitors are hiring disabled people to pretend to be family members so that they can skip lines . `` It is unacceptable to abuse accommodations that were designed for guests with disabilities , '' spokesman Bryan Malenius told CNN Wednesday . `` We are thoroughly reviewing the situation and will take appropriate steps to deter this type of activity . '' Reports of the alleged practice sparked fury on social media , with some people calling the actions `` crazy , '' `` awful , '' and `` despicable . '' But others defended the idea , arguing it 's a way to help some disabled people make good money . The debate began with an article in the New York Post . `` The black-market Disney guides run $ 130 an hour , or $ 1,040 for an eight-hour day , '' the report said . Social researcher Wednesday Martin `` caught wind of the underground network '' while working on a book about practices among New York City 's Park Avenue elite , the Post reported . `` It really is happening , '' Martin told CNN 's `` Starting Point '' Wednesday . `` I live among the privileged and powerful parents of New York City , '' she said , `` and once in a while I come across a practice that 's really surprising . '' She added , `` It 's not my job to judge . '' To Disney or not to Disney ? Disney for the ' 1 % ' The Post anonymously quoted one mother as saying , `` My daughter waited one minute to get on 'It 's a Small World ' -- the other kids had to wait 2 1/2 hours . You ca n't go to Disney without a tour concierge . This is how the 1 % does Disney . '' The woman said she hired a company called Dream Tours , the Post reported . The Florida company did not respond immediately to CNN 's requests for comment . But it posted a note on its website saying , `` Due to inaccurate press and slander , Dream Tours is not offering VIP tours at this time . Our focus has primarily always been providing magical vacations for adults with special needs and helping their dreams to come true . '' Ryan Clement runs Dream Tours , and Jacie Christiano is assistant director , according to the website . The Post reported that Christiano served as a tour guide for the mother whom the paper quoted anonymously . Clement told the Post that Christiano has an auto-immune disorder and uses a scooter on the job , the report said . Disney offers official ways to avoid long lines . It 's unclear how often the alleged practice may have actually taken place . The theme park offers VIP tours and FastPass service allowing people to avoid long lines . Martin said the wealthy people she spoke with found that hiring a disabled guide can cost less and allow people to skip straight to the front of lines . Disney World has also been rolling out bracelets designed in part to inform visitors when it 's their turn to come to a ride . Downtown Disney to make way for Disney Springs . Anger erupts , but some defend the idea . People took to social media to express outrage at the idea of wealthy able-bodied people using money to take advantage of a benefit preserved for the disabled . `` This has blood shooting from my eyes this morning , '' Twitter user Kaneshow wrote . `` Wow , I ca n't even ... '' wrote Allison Cole . And Twitter user Ruth summed up her take in two words : `` Con artists ! '' But others had a different view . `` At least they are sharing the wealth and providing the less fortunate with over $ 1000 a day to go to Disney World , '' one of the first comments on this CNN.com story said , from user `` blindliberal . '' And jessied44 wrote , `` $ 1040 for a day spent having fun -- not a bad job . Pretending they are part of the family is n't a good example for the children , but providing work for someone who is disabled is n't a bad thing to do . '' Disney brings more oomph with New Fantasyland .
Disney will ` ` thoroughly investigated the situation , '' a spokesman says . ` ` Black - tie guides '' cost $ 130 an hour , the New York Times reported . Many are incensed by the idea , but some also support the alleged benefits . Researcher says the wealthy found it a cheaper , better way to get work .