American Airlines again lands at No . 1 in on - time performance . The Airline Quality Rankings website looks at the 100 largest U.S. airlines . ExpressJet and American Airlines had the worst on - time performance . If you travel by plane and arriving on time makes a difference , try to book on Hawaiian Airlines . Virgin America had the best passenger load ; Southwest had lowest complaint rate .
American Airlines again lands at No . 1 in on - time performance . The Airline Quality Rankings website looks at the 100 largest U.S. airlines . ExpressJet and American Airlines had the worst on - time performance . Virgin America had the best passenger load ; Southwest had lowest complaint rate .