( CNN ) -- An amusement park ride in California broke down Wednesday afternoon , stranding its passengers 300 feet in the air , a police spokesman said . The riders were lowered to the ground after being trapped for more than two hours . About 20 people were on the ride at Knotts Berry Farm , Cpl . Andy Luong of the Buena Park Police Department said . First reports of the situation came in to authorities about 4:45 p.m. ( 7:45 p.m . ET ) . The WindSeeker also malfunctioned on September 7 , CNN affiliate KABC reported . According to the amusement park 's website , the ride has 32 two-person gondolas attached to metal arms , which spread out once the riders gets to 301 feet . Passengers , who can dangle their legs , travel eight times in a circle for one minute . `` Due to the long airtime , riders will experience a spectacular sense of weightlessness , '' the website claims . KABC reported that when the ride broke nearly two weeks ago park crews manually lowered the gondolas over the course of a couple hours . The WindSeeker was designed and built by a Dutch company , Mondial .
NEW : Riders back on ground after being stuck for more than two hours . Ride can lift riders through the air 30 feet high . About 20 people were stuck for more than two hours . Ride also malfunctioned on September 7 , CNN news reports .