David Bartlett : For Carnival , impact of ' cruise from home ' potentially devastating . With video , it puts Carnival increasingly on the defensive , he says . He says it should take real concern , lay out plan , go a long way to make amends . Do n't try to justify or explain , he says , but get proactive now about fixing problem .
David Bartlett : For Carnival , impact of 'cruise from hell ' potentially devastating . Passenger video , media puts Carnival increasingly on the defensive , he says . He says it must show real concern , lay out plan , go a long way to make amends . Do n't try to justify or explain , he says , but get proactive now about fixing problem .