Hospital administrators received bonuses after concealing delays for medical care . Judge Gino says that when financial incentives are present , cheating is more common . On about half of the forms sent out , customers were supposed to sign to indicate their truthfulness at the bottom of the form . She says we ca n't get rid of incentives but can change how they 're administered . Gino : Better design of bonus programs can make a difference .
Hospital administrators received bonuses after concealing delays for medical care . Judge Gino says that when financial incentives are present , cheating is more common . She says we ca n't get rid of incentives but can change how they 're administered . Gino : Better design of bonus programs can make a difference .