VA administrators received bonuses after concealing delays for medical care . Francesca Gino says that when financial incentives are present , cheating is more common . They were asked to report their performance and received a packet of money so that they could reward themselves with a dollar for each correctly solved puzzle . She says we ca n't get rid of incentives but can monitor how they 're administered . Gino : " The incentive system has to be changed because it's not working
VA administrators received bonuses after concealing delays for medical care . Francesca Gino says that when financial incentives are present , cheating is more common . She says we ca n't get rid of incentives but can monitor how they 're administered . Gino : " The incentive system has to be changed because it's not working