Jason Marsh calls quick action of the passengers with captain admirable . He says ` ` no way out '' situation inhibited ` ` bystander effect , '' where people do n't ' . He says research shows people usually hang back , relying on others to take on danger . Marsh : People asking for help made a difference , as did law enforcement passengers .
Jason Marsh calls quick action of JetBlue passengers with captain admirable . He says `` no way out '' situation inhibited `` bystander effect , '' where people do n't react . He says research shows people usually hang back , rely on others to act on danger . Marsh : Crew asking for help made a difference , as did law enforcement passengers .