VA administrators received bonuses after concealing delays for medical care . Francesca Gino says that when financial incentives are present , cheating is more common . She says we ca n't get rid of incentives but can monitor how they 're administered . Gino : " The incentive system has to be changed because it's not working
VA administrators received bonuses after concealing delays for medical care . Francesca Gino says that when financial incentives are present , cheating is more common . She says we ca n't get rid of incentives but can monitor how they 're administered . Gino : Better design of bonus programs can make a difference .