Thankfully , Stephanie Perrone Goldstein , vice president of sales & marketing for the New York-based Coyle Hospitality ( whose clients include Starwood Hotels and Resorts and Mandarin Oriental Hotel Group ) , produced a nine-year veteran willing to answer a few questions . 30,000 hotel mystery shoppers in the US received luxury brand service . All past service improvements , the customers purposefully complain to improve service . Trustworthy reviews are important in the context of online customer reviews .
30,000 hotel mystery shoppers in the US received luxury brand service . All past service improvements , the customers purposefully complain to improve service . Trustworthy reviews are important in the context of online customer reviews .