It would be a fitting conclusion to a century plagued by bureaucracy if the renewal of American governance were to begin at the VA , a department which exemplified the system 's worst tendencies from the start . Gingrich writes an open letter to Gingrich , the nominee to head the Veterans Affairs . He says changing leaders or staff is n't enough ; systems must change . Robert McDonald : VA is a giant , fossilized , broken bureaucracy .
Gingrich writes an open letter to Gingrich , the nominee to head the Veterans Affairs . He says changing leaders or staff is n't enough ; systems must change . Robert McDonald : VA is a giant , fossilized , broken bureaucracy .