Social media and Google have made gathering information on hotel guests easier . Hotel staff often collect information about guests to anticipate their needs . For example, if a guest is looking for an area with free wifi they can ask the front desk or concierge where it is located in case there are no signs of wifi/internet access at
Social media and Google have made gathering information on hotel guests easier . Hotel staff often collect information about guests to anticipate their needs . Guests might shudder about what hoteliers -- and everyone else -- can find out about them .