The Obama administration was given stark warnings just one month before launch that the federal healthcare site was not ready to go live , according to a confidential report obtained by CNN . Read documents . The caution , from the main contractor CGI , warned of a number of open risks and issues for the HealthCare.gov web site even as company executives were testifying publicly that the project had achieved key milestones . On Capitol Hill on Tuesday , Medicaid Chief Marilyn Tavenner , whose job it was to oversee the October 1 rollout of the website , said she did not foresee its problems . `` No , we had tested the website and we were comfortable with its performance , '' she said . `` Now , like I said , we knew all along there would be as with any new website , some individual glitches we would have to work out . But , the volume issue and the creation of account issues was not anticipated and obviously took us by surprise . And did not show up in testing . '' Tavenner : Sorry for problems , but system working . 5 things we learned from Tuesday 's hearing . But the CGI document , which describes `` top risks currently open '' and `` outstanding issues currently being mitigated '' says the testing timeframes are `` not adequate to complete full functional , system , and integration testing activities '' and lists the impact of the problems as `` significant . '' Another element is listed as `` not enough time in schedule to conduct adequate performance testing '' and given the highest priority . Healthcare.gov : What works and what does n't ? CGI had no comment other than to confirm authenticity of the report that also gave `` the highest priority '' and warns `` we do n't have access to monitoring tools '' and `` hub services are intermittently unavailable '' -- short for the `` site 's not working sometimes . '' One concern , listed as `` severe , '' warned , `` CGI does not have access to necessary tools to manage envs in test , imp , and prod . Specifically ( 1 ) we do n't have access to central log collection / view ( 2 ) we do n't have access to monitoring tools . We have repeatedly asked CMS and URS but have not been granted this access . '' The report , which documents issues from August 2013 and was sent to at least one employee at CMS by an executive at CGI on September 6 , was submitted in response to a request by the House Oversight Committee , which is now investigating the rollout of the health law . Earlier : Contractors blame government for Obamacare website woes . E-mail addresses and some names on the document were redacted before it was obtained by CNN . CGI also said in the document they were putting a team in place to alert whenever the hub goes down . CNNMoney : Obamacare site partially restored after another outage . CMS pointed to part of the report that said all `` upcoming major milestones '' were seen as `` on track . '' Brian Cook , an agency spokesman , said the report was `` not a dire warning '' but more of a `` list of things to do '' if read in full . `` What 's been done , what needs to be done , what needs to be resolved . It is misleading to cherry pick a few lines , '' he said , adding that the report identified issues and `` we worked to address those issues and all issues identified . '' It is not clear if a later report detailed that the issues were resolved . But the warnings run counter to Health Secretary Kathleen Sebelius ' stated optimism to CNN 's Sanjay Gupta that when she woke up October 1 , things would go smoothly . Cheryl Campbell , a Senior Vice President for CGI Federal told lawmakers on Capitol Hill October 25 , `` no one ever gets enough time for testing . '' Campbell , whose company has a contract worth a possible total of more than $ 200 million for its work on the system , noted than an end-to-end test conducted within two weeks of the launch caused the system to crash . She said it was up to CMS to decide on proceeding with the rollout . Campbell did not raise any alarm bells on Capitol Hill back in September , when she told a House Committee CGI was confident it could get the job done . `` To date , the marketplace implementation has achieved all of its key milestones from the initial architecture review in October 2011 to project baseline review in March 2012 and , most recently , the operational readiness review in September 2013 , '' before the website went live . Up on Capitol Hill on Tuesday , Tavenner , kicked off testimony by saying she 's sorry for the Obamacare rollout . `` We know that consumers are eager to purchase this coverage and to the millions of Americans who have attempted to use healthcare.gov to shop and enroll in healthcare coverage , '' she said . `` I want to apologize to you that the website has not worked as well as it should . '' It was a big switch from August , before CGI 's report , when Tavenner told lawmakers the rollout was `` on track . '' `` CMS is ready for October 1 and we 're motivated and ready for the hard work ahead , '' she said at that time . Related : Government memo warned of high security risk at website . CNNMoney : Security hole found in Obamacare website .
A confidential statement released by agency was warning that site was n't ready to go live . The main contractor warned of a number of open issues and issues for HealthCare.gov . Agency official website said it addressed problems , was it was on track .