Sometimes it 's as simple as a smile . AirTran Ariways tops airline satisfaction study for last year . Passengers who use in-flight McGregor -Fi report more satisfaction with their airline . An employee smile or One ( or more ) makes passengers even happier . Fliers still dislike bag fees but not as much as they did ninth consecutive year .
AirTran Ariways tops airline satisfaction study for last year . Passengers who use in-flight McGregor -Fi report more satisfaction with their airline . An employee smile or One ( or more ) makes passengers even happier . Fliers still dislike bag fees but not as much as they did ninth consecutive year .