America is experiencing decline in etiquette , protocol expert says . The New York Times reports that the number of Americans who say they have been rude to waiters and waitresses has fallen by more than half since the late 1990s. The 19-year-old was accepting her award at the MTV Video Music Awards ceremony Sunday when West took the microphone from her hand and told the audience that singer Beyonce Knowles ' video had been better . Technology is partly to blame for lapse in people skills , expert says .
America is experiencing decline in etiquette , protocol expert says . The New York Times reports that the number of Americans who say they have been rude to waiters and waitresses has fallen by more than half since the late 1990s. Technology is partly to blame for lapse in people skills , expert says .