Schedulers said they received instructions from supervisors to falsify information . They were also told to hide the true time it took patients to be seen by staff . The latest details are on an internal VA audit that was released previously . The ongoing saga involves multiple investigations into delayed care , potentially with deadly results , alarming management shortcomings and a culture that was said to have compromised the mission of providing prompt and effective medical care to millions of veterans , some of them returning soldiers from Iraq and Afghanistan . Reports of delayed care , mismanagement and poor management have rocked the VA .
Schedulers said they received instructions from supervisors to falsify information . They were also told to hide the true time it took patients to be seen by staff . The latest details are on an internal VA audit that was released previously . Reports of delayed care , mismanagement and poor management have rocked the VA .