( CNN ) -- Facebook may be more populous , but Google+ is better-liked . That 's the message from a new set of data released Tuesday by the American Customer Satisfaction Index . Google+ , the 1-year-old social network that pundits declared dead last year , ties Wikipedia at the top of the list of social media sites , with a score of 78 out of 100 . Facebook is the least-liked social network on the list , with a score of 61 on the group 's ranking of e-businesses . That 's down nearly 8 % from Facebook 's previous ranking , indicating a drop in popularity of the social network that is by far the world 's most populous , with more than 900 million active users . By contrast , Google+ has about 150 million monthly active users . `` If Facebook does n't feel the pressure to improve customer satisfaction now , that may soon change , '' ForeSee 's CEO , Larry Freed , said in a news release . ForeSee is an analytics firm that partnered with ACSI to create the report . This was the first year Google+ was included in the ranking , which is based on interviews with consumers . ACSI , which releases monthly reports in a variety of business categories , says it interviews 70,000 people a year . With a rating of 63 , LinkedIn , another popular network , barely scored higher than Facebook in terms of customer satisfaction in Tuesday 's report . YouTube , which is owned by Google , received a 73 ; Pinterest a 73 ; and Twitter a 64 . ( MySpace , in case you 're wondering , is n't part of the list anymore ) . Some people who use Google+ were n't surprised by the ranking . `` Makes sense , '' one user wrote in response to a CNN question about the news . `` I 'm sure a lot of people use Facebook because they genuinely love it , but a huge number are also using it because they feel forced to -- because everyone else they know is using it , or they think they need to have a business presence there . So there are many people using Facebook on a regular basis who do n't actually like it and have plenty to complain about . Whereas the majority of people using Google+ regularly only bother to do so because they really prefer it over other sites like Facebook . '' ACSI says Google+ is strong in areas where Facebook is weak . `` According to the report , Google+ 's strong showing is a result of an absence of traditional advertising and what is seen as a superior mobile product , '' the group says in its news release . `` Google+ 's strengths may be Facebook 's weaknesses , as users complain about ads and privacy concerns . However , the most frequent complaints about Facebook are changes to its user interface , most recently the introduction of the Timeline feature . '' The index was founded at the University of Michigan and gets support from ForeSee for its e-commerce and e-business rankings . Are you surprised to see Google+ ranked above Facebook ? Let us know what you think in the comments section .
New survey ranks Google+ as the most-liked social network . Google+ scored 100 of 78 , while the University of Michigan scored last year . The data come from the Timeline Customer Satisfaction Index .