Schedulers said they received instructions from supervisors to falsify information . They were also told to hide the true time it took patients to be seen by staff . The latest details are on an internal VA audit that was released previously . Reports of delayed care , mismanagement and poor management have rocked the VA .
Schedulers said they received instructions from supervisors to falsify information . They were also told to hide the true time it took patients to be seen by doctors . The latest details build on an internal VA audit that was released previously . Allegations of delayed care , mismanagement and poor culture have rocked the VA .