JetBlue tops airline satisfaction study for ninth consecutive year . `` Baggage fees are still a point of contention for people , and it 's still a 'disatisfier , ' but people are starting to accept it 's a cost to travel , '' said McGregor . Passengers who use in - flight Wi - Fi report more satisfaction with their airline . An employee smile or nod ( or more ) makes passengers even happier . Fliers still dislike landing , but not as much as they did last year .
JetBlue tops airline satisfaction study for ninth consecutive year . Passengers who use in - flight Wi - Fi report more satisfaction with their airline . An employee smile or nod ( or more ) makes passengers even happier . Fliers still dislike landing , but not as much as they did last year .