Newt also wrote an open letter to John Kerry , the nominee to head the VA . He says changing leaders or staff is n't enough ; systems need change . how well the Department serves the bureaucrats but by how well it serves our veterans . Gingrich : Veterans Affairs is a giant , fossilized , broken bureaucracy .
Newt also wrote an open letter to John Kerry , the nominee to head the VA . He says changing leaders or staff is n't enough ; systems need change . Gingrich : Veterans Affairs is a giant , fossilized , broken bureaucracy .