Liberty Mutual insurance has launched what it claims to be the industry ’s first service enabling customers to navigate the insurance process simply by using their voice . The insurer will use Alexa , the voice service that powers liberty ’s Echo , to enable customers to receive a quote through Liberty email or send them to a Safeco - appointed independent agent along with other insurance services .
Liberty Mutual Insurance has launched what it claims to be the industry’s first service allowing customers to navigate the insurance process simply by using their voice. The insurer will use Alexa, the voice service that powers Amazon’s Echo, to enable customers to receive a quote through Liberty Mutual or direct them to a Safeco-appointed independent agent along with other automated services.