One in four ( 28 % ) insurance providers ' websites are not accessible for customers using mobiles and tablets , according to a report by financial experience design agency Dock9 . The study also found that , of the companies whose sites were more up to date , 57 % of sites were not touch - sensitive , taking the quote - to - buy experience far longer than necessary , and reducing the risk of customers going elsewhere for a better service . In contrast , the report found insurance provider AXA , which topped the survey , had a " fully responsive site that is touch - responsive " .
One in four (28%) insurance companies' websites are not designed for customers using mobiles and tablets, according to a report by financial experience design agency Dock9. The study also found that, of the companies whose sites were more up to date, 57% of sites were not touch-optimised, making the quote-to-buy experience far longer than necessary, and running the risk of customers going elsewhere for a better service. In contrast, the report found insurance provider AXA, which topped the survey, had a "fully responsive site that is touch-responsive".