I accepted a fibre broadband upgrade from TalkTalk and then realised, as I am effectively on my own aged 74 and use my iPad only for emails and browsing the internet, that I didn’t need it. My husband is bedridden, paralysed and doesn’t say a single word after a massive stroke. I telephoned several times, with calls lasting 45 minutes, trying to get someone to confirm that the upgrade could be cancelled. Eventually I was told it had been. The next day though it said I had entered into an 18-month contract. MP, Hants You were within the cooling-off period and some charges were anyway not properly defined. Nevertheless a £268 charge for leaving a contract was imposed. You also wanted the £191 rental you had paid to be returned. Most of the money was refunded in due course but, by the time you wrote to me, you were still £87 out of pocket. The day after your husband died TalkTalk sent a cheque for the outstanding amount. You have donated the money to the local palliative care unit. A TalkTalk spokesman said: “We are sorry Mrs P had such a poor experience cancelling her fibre upgrade, and we have waived all charges and closed the account.”
The lady has highlighted the plight of a reader hit with a £ 286 charge for cancelling a contract with broadband . The lady said that after she received a fibre upgrade from TalkTalk , she realised , being aged 74 and only a light internet user , she did not need it . It reportedly took several 45-minute - long phone calls before she was eventually told the upgrade had been cancelled . However , the next day , she was made aware that she had been entered into an 18-month contract . she apologised for the experience and said it had waived all the charges .