Babylon Health, a provider of video consultations with doctors that works under contract with the UK's NHS, is failing to offer adequate care to patients with mental health needs, according to users of the app and unnamed insiders. Many London-based patients deregistered with their local doctor's practice to use the service, which is accessed through the NHS app GP At Hand. The company has been criticised for its poor customer service by some users, who have complained about being unable to access appointments or appointments. A Babylon spokesperson revealed that one-third of London-based mental health providers are rejecting its referrals.
Babylon Health, a provider of video consultations with doctors that works under contract with the UK's NHS, is failing to offer adequate care to patients with mental health needs, according to users of the app and unnamed insiders. Many London-based patients deregistered with their local doctor's practice to use the service, which is accessed through the NHS app GP At Hand. But one patient described how she didn't receive the promised 24-hour referral to a psychiatrist after revealing she felt suicidal. A Babylon spokesperson revealed that one-third of London-based mental health providers are rejecting its referrals.