The majority of small businesses say their customers want to pay with their smartphones and they expect mobile payment use to grow, a survey by Samsung Electronics America has found. Nine out of 10 small businesses canvassed in the US regard mobile payments as a competitive advantage, while 89% expect more customers to use mobile payments in future and 84% said customers increasingly want to pay for goods and services using mobile devices. “Mobile is becoming an important part of our everyday lives,” says John Chen, president of Samsung’s U.S. consumer business.
The majority of small businesses say their customers want to pay with their smartphones and they expect mobile payment use to grow, a survey by Samsung Electronics America has found. Nine out of 10 small businesses canvassed in the US regard mobile payments as a competitive advantage, while 89% expect more customers to use mobile payments in future and 84% said customers increasingly want to pay for goods and services using mobile devices. However, there are also concerns regarding mobile payment infrastructure, with 81% worried about the cost of upgrading payment systems.