KT will apply its artificial intelligence technologies to insurance and health care services in partnership with Lina Life Insurance, the mobile carrier said Tuesday.The two companies signed a memorandum of understanding Monday to improve Lina’s digital health care services by adding KT’s AI platform technologies at the insurer’s headquarters in central Seoul. Under the agreement, KT’s AI GiGA Genie speaker will offer users informative health care content insurance services provided by Lina, including dental care tips for kids, descriptions of medial terms and insurance bills.There are more than 600,000 GiGA Genie users as of this month, according to KT. Benjamin Hong, CEO of Lina Life Insurance (left), poses with Koo Hyun-mo, president of KT's corporate planning group after signing a MOU on artificial intelligence cooperation at Lina's head office in central Seoul on Monday. (KT) “This partnership will mark GiGA Genie’s expansion into the insurance and health care sector, which will offer great convenience for its users,” said a KT official. KT will also provide speech-to-text conversion and text analysis technologies to the insurer to help improve the company’s call center system for customers. The partnership will enable Lina to analyze its customer information in real time based on KT’s technologies, and provide automatic renewals of contracts and recommendations of other insurance products based on big data. The two companies will cooperate in the areas of the fifth-generation network, the internet of things and other media services in the long run, the agreement said. By Song Su-hyun ( )
Korean mobile carrier KT is to supply its artificial intelligence (AI) health care services to Seoul-based insurance company Lina Life. KT’s GiGa Genie speaker will offer users Lina’s health care insurance services and provide speech-to-text and text analysis to the insurer to help improve its call-centre system. GiGa Genie already has 600,000 users, according to KT, and the Lina deal marks the technology’s expansion into insurance and health care. Lina will be able to analyse customer information in real time and provide recommendations and automatic renewals of contracts. The two firms plan to co-operate on future technology developments.