Babylon Health, a provider of video consultations with doctors that works under contract with the London's NHS, is failing to offer adequate care to patients with mental health needs, according to users of the app and unnamed insiders. Many UK-based patients deregistered with their local doctor's practice to use the service, which is accessed through the NHS app GP At Hand. But one patient described how she didn't receive the promised 24-hour referral to a psychiatrist after revealing she felt suicidal. A Babylon spokesperson revealed that one-third of UK-based mental health providers are rejecting its referrals.
Babylon Health, a provider of video consultations with doctors that works under contract with the UK's NHS, is failing to offer adequate care to patients with mental health needs, according to users of the app and unnamed insiders. Many London-based patients deregistered with their local doctor's practice to use the service, which is accessed through the NHS app GP At Hand. But one patient described how she didn't receive the promised 24-hour referral to a psychiatrist after revealing she felt suicidal. A Babylon spokesperson revealed that one-third of London-based mental health providers are rejecting its referrals.