The lady has highlighted the plight of a reader hit with a £ 286 charge for cancelling a contract with broadband . The lady said that after she received a fibre upgrade from TalkTalk , she realised , being aged 74 and only a light internet user , she did not need it . It reportedly took several 45-minute - long phone calls before she was eventually told the upgrade had been cancelled . However , the next day , she was made aware that she had been entered into an 18-month contract . she apologised for the experience and said it had waived all the charges .
The Telegraph has highlighted the plight of a reader hit with a £286 charge for cancelling a contract with TalkTalk. The lady said that after she accepted a fibre upgrade from TalkTalk, she realised, being aged 74 and only a light internet user, she did not need it. It reportedly took several 45-minute-long phone calls before she was eventually told the upgrade had been cancelled. However, the next day, she was made aware that she had been entered into an 18-month contract. TalkTalk apologised for the experience and said it had waived all the charges.