Fintech company Finn.ai has partnered with The Bank of Montreal (BMO) to develop a personal banking chatbot, called BMO Bolt, capable of answering 250 common questions. In the future, it will be possible for users to ask questions about their financial situation and receive answers from an automated bot. If the virtual assistant cannot answer a question, the customer is transferred to a live social care associate, available during business hours. The chatbot will connect with customers within Facebook Messenger1.
Fintech company Finn.ai has partnered with The Bank of Montreal (BMO) to develop a personal banking chatbot, called BMO Bolt, capable of answering 250 common questions. Available 24/7, BMO Bolt will learn to answer more questions each time it interacts with a customer, allowing the technology to continually evolve. If the virtual assistant cannot answer a question, the customer is transferred to a live social care associate, available during business hours. The chatbot will connect with customers within Facebook Messenger1.