Next year , chain plans to test digital menu boards and could include computers in its ‘ drive - thru ’ , which accounts for 60 % of store orders . The automation element would be added to improve efficiency and personalise the process , helping the chain compete with other fast - food giants such as McDonald 's - which has already added digital menu boards to a number of its stores . This follows other technological developments by the chain , such as online ordering , as restaurants worldwide seek to make themselves more convenient .
Next year, KFC plans to test digital menu boards and could include AI in its ‘drive-thru’, which accounts for 60% of store orders. The AI element would be added to improve efficiency and personalise the process, helping the chain compete with other fast-food giants such as McDonald's - which has already added digital menu boards to a number of its stores. This follows other technological developments by the chain, such as online ordering, as restaurants worldwide seek to make themselves more convenient.