Australia will improve its pricing practices following a probe by a consumer watchdog which was concerned that its representations were misleading and deceptive, potentially breaching the law. The Australian Competition and Consumer Commission said today that Australia and rival platform Vacaciones eDreams had accepted court-enforceable undertakings to improve their practices so that prices displayed will incorporate what were undisclosed fees. The regulator said Australia and eDreams had engaged in “misleading and deceptive conduct by failing to adequately disclose mandatory fees, such as for service and cleaning, on key pages on one or more of their online booking platforms”.
Airbnb will improve its pricing practices following a probe by a consumer watchdog which was concerned that its representations were misleading and deceptive, potentially breaching the law. The Australian Competition and Consumer Commission said today that Airbnb and rival platform Vacaciones eDreams had accepted court-enforceable undertakings to improve their practices so that prices displayed will incorporate what were undisclosed fees. The regulator said Airbnb and eDreams had engaged in “misleading and deceptive conduct by failing to adequately disclose mandatory fees, such as for service and cleaning, on key pages on one or more of their online booking platforms”.