More women are needed in leadership roles to enable the insurance industry to take on the challenge of fintech . Women can adopt a more empathetic approach to dealing with disruptive insurtech , said mark brown , head of digital and innovation at NTT Data Consulting . They should be better placed to deal with the shifts towards customer experience and behaviour analysis that have been heralded by technological advances within the industry , he added .
More women are needed in leadership roles to enable the insurance industry to take on the challenge of fintech. Women can bring a more empathetic approach to dealing with disruptive insurtech, said Sam Maule, head of digital and fintech at NTT Data Consulting. They would be better placed to deal with the shifts towards customer experience and behaviour analysis that have been heralded by technological change within the industry, he added.