HDFC Bank has launched a new electronic virtual assistant (EVA) to help handle customer queries. The chatbot can handle questions in multiple channels, pull together knowledge from thousands of sources and return natural language responses in the first few days. Eva had responded to more than 100,000 queries from 17 countries within under half a second of launch. HDFC plans to extend the assistant to handle banking transactions.
HDFC Bank has launched a new electronic virtual assistant (EVA) to help handle customer queries. The chatbot can handle questions in multiple channels, pull together knowledge from thousands of sources and return natural language responses in under half a second. Eva had responded to more than 100,000 queries from 17 countries within the first few days of launch. HDFC plans to extend the assistant to handle banking transactions.