Starving through lunch? You must be a Commonwealth Bank customer. Australia's largest bank has been the centre of a massive glitch, which has seen customers accounts being double charged for certain transactions since Aug. 7. Many furious customers claim to have been left out of pocket thousands of dollars, as the bank does its best to deal with the overwhelming issue. CommBank promised in statements and on social media that the situation would be rectified overnight and refunds would reappear by Thursday morning, but customers were still reporting issues on Thursday afternoon. The bank released a statement at 11:30 a.m. Thursday claiming the incorrect charges from credit cards had been corrected overnight, but debit cards were still being affected. "Duplicated Credit Card transactions have been refunded overnight. Duplicate Debit Card transactions will be refunded throughout today," the bank wrote. "Both the duplicated and refunded transactions will appear." It blamed the issue on a "technical glitch." At 2:24 p.m. Thursday, it sent an update in a tweet, saying half of transactions had been fixed and the rest will be refunded by close of business. The bank also advised it would be refunding any fees and charges, which it should be able to afford after posting a A$9.06 billion full-year net profit on Wednesday. CommBank shared some screenshots to help people work out in their freak-out state what exactly was going on. If this has affected you, this is what you will see: Some customers who prefer household supplies over food, made light of the situation. While the majority of the poor, broke people of Australia didn't take kindly to the nightmare situation, with many needing to eat lunch or get transport to work — and they posted on social media in frustration. "At least provide vouchers with credit for costumers to buy food I haven't been able to eat because of this MISTAKE," LuCa MBenitez wrote on Facebook. Jessica Singleton said: "It's the morning!!! And this still hasn't been rectified!! I was stuck with -$600 yesterday so couldn't buy lunch or petrol or groceries." A spokesperson for Commonwealth Bank told Mashable Australia that "customers can speak to our branch staff if they experiencing difficulties and we can assist on a case by case basis."
Commonwealth Bank has been forced to refund customers after a computer glitch caused the bank to charge customers double for purchases on their credit and debit cards, and in some cases, to drain their accounts completely. The Australian Securities & Investments Commission (ASIC) said it had received reports of people being charged more than $2000 by ANZ Bank, Westpac Banking Corporation, National Australia Bank The Bank of Queensland has also been experiencing technical issues today with pensioners unable to access their Centrelink payments and its mobile banking system going down.