According to a report by HGV Training, next day delivery is not as essential to shoppers as retailers believe it to be. Results from a survey of more than 2,000 shoppers suggest that next-day delivery is not as important to customers compared to price, service, and a returns policy. Retailers have assumed that this is the number-one priority for customers and have consequently invested time and money into providing such a service. Whilst a range of delivery options is reported to be necessary, flexibility is preferred to speed.
According to a report by HGV Training, next-day delivery is not as essential to shoppers as retailers believe it to be. Results from a survey of more than 2,000 shoppers suggest that next day delivery is not as important to customers compared to price, service, and a returns policy. Retailers have assumed that this is the number-one priority for customers and have consequently invested time and money into providing such a service. Whilst a range of delivery options is reported to be necessary, flexibility is preferred to speed.