Next year, KFC plans to test digital menu boards and could include AI in its ‘drive-thru’, which accounts for 60% of store orders. The AI element would be added to improve efficiency and personalise the process, helping the chain compete with other fast-food giants such as McDonald's - which has already added digital menu boards to a number of its stores. In 2017, KFC will also introduce an online ordering system that allows customers to order food from their smartphones or tablets using voice commands.
Next year, KFC plans to test digital menu boards and could include AI in its ‘drive-thru’, which accounts for 60% of store orders. The AI element would be added to improve efficiency and personalise the process, helping the chain compete with other fast-food giants such as McDonald's - which has already added digital menu boards to a number of its stores. This follows other technological developments by the chain, such as online ordering, as restaurants worldwide seek to make themselves more convenient.