The boom in products claiming to have artificial intelligence (AI) capabilities has led to "considerable confusion" among businesses, as some vendors overestimate the usefulness and capability of items they are selling, according to research firm Gartner. "Most vendors are focused on the goal of simply building and marketing an AI-based product rather than third identifying needs, potential uses and the business value to customers," the firm said. It predicted a first of chief information officers will see AI as a top five investment priority by 2020 and estimated AI will be in virtually every software product and service by the same time.
The boom in products claiming to have artificial intelligence (AI) capabilities has led to "considerable confusion" among businesses, as some vendors overestimate the usefulness and capability of items they are selling, according to research firm Gartner. "Most vendors are focused on the goal of simply building and marketing an AI-based product rather than first identifying needs, potential uses and the business value to customers," the firm said. It predicted a third of chief information officers will see AI as a top five investment priority by 2020 and estimated AI will be in virtually every software product and service by the same time.