Smaller businesses in the US are struggling to implement AI technology due to the high initial cost, as well as a lack of skilled maintenance staff, and IT departments already dealing with ageing technology and security issues. A Spiceworks survey of 780 North American and European firms revealed 65% of smaller companies were using or planned to use AI by 2020, compared to 21% of businesses employing 5,000 people or more.
Smaller businesses in the US are struggling to implement AI technology due to the high initial cost, as well as a lack of skilled maintenance staff, and IT departments already dealing with ageing technology and security issues. A Spiceworks survey of 780 North American and European firms revealed 21% of smaller companies were using or planned to use AI by 2020, compared to 65% of businesses employing 5,000 people or more.