QBE North America has enhanced its core claims services with cloud - backed proprietary TextQBE . Developed by insurtech Hi Marley , TextQBE provides customers with a virtual assistant and aims to speed up the claims process . QBE said the platform demonstrated its capabilities during the 2018 global recession , allowing claims professionals to communicate quickly and directly with customers , and it is looking at ways to expand its capabilities .
QBE North America has enhanced its core insurance services with AI-backed tool TextQBE. Developed by insurtech Hi Marley, TextQBE connects customers with a virtual assistant and aims to speed up the claims process. QBE said the platform demonstrated its capabilities during the 2018 California wildfires, allowing claims professionals to communicate quickly and directly with customers, and it is looking at ways to expand its use.