Malaysia has seen the introduction of its first insurance-focused chatbot. Dubbed "Ask Sara", the chatbot has been introduced by iPoS and will be made available to the firm's agency force. The chatbot is aimed at improving relationships between the company and its customers. It has been programmed to answer up to 700 frequently asked questions the firm regularly fields.
Malaysia has seen the introduction of its first insurance-focused chatbot. Dubbed "Ask Sara", the chatbot has been introduced by AIA and will be made available to the firm's agency force. The chatbot is aimed at improving relationships between the company and its customers. It has been programmed to answer up to 700 frequently asked questions the firm regularly fields.