The Charity Commission has criticised Age UK and recommended major changes following an investigation into the charity’s relationship with energy company E.ON. In February, The Sun newspaper claimed that Age UK’s commercial arm, Age UK Enterprises division, was overcharging customers who had taken up a special E.ON/Age Concern gas and electricity deal. E.ON paid Age UK a £6m commission on the deal. A subsequent investigation revealed that Age UK Enterprises had made millions from insurance and funeral services. The energy regulator felt there was no case to investigate. However, the Charity Commission has called on Age UK to reconsider its involvement with E.ON. and to be more transparent about commission and fees received. Age UK has already implemented some of the commission’s recommendations.
The Charity Commission has criticised Age UK and recommended major changes following an investigation into the charity’s relationship with energy company E.ON. In February of this year, The Sun newspaper claimed that Age UK’s commercial arm, Age UK Enterprises division, was overcharging customers who had taken up a special E.ON/Age Concern gas and electricity deal. E.ON paid Age UK a £6m commission on the deal. A subsequent investigation revealed that Age UK Enterprises had made millions from insurance and funeral services. The energy regulator felt there was no case to investigate. However, the Charity Commission has called on Age UK to reconsider its involvement with E.ON. and to be more transparent about commission and fees received. Age UK has already implemented some of the commission’s recommendations.