US IT company, Cisco, and CRM software solution firm, Salesforce, have agreed to partner to develop products that combine the former’s Spark and WebEx software into the latter’s Sales and Service Clouds. The integration will include chat, video, and voice features. The companies will also integrate the Salesforce IoT platform with the Cisco Jasper IoT cloud. Salesforce’s Einstein AI platform should have more data and visibility as a result. The integration will be available from the second half of 2017.
US IT company, Cisco, and CRM software solution firm, Salesforce, have agreed to partner to develop products that combine the former’s Spark and WebEx software into the latter’s Sales and Service Clouds. The integration will include chat, video, and voice features. The companies will also integrate the Cisco Jasper IoT platform with the Salesforce IoT cloud. Salesforce’s Einstein AI platform should have more data and visibility as a result. The integration will be available from the second half of 2017.