The Telegraph has highlighted the plight of a reader hit with a £286 charge for cancelling a contract with TalkTalk. The lady said that after she accepted a fibre upgrade from TalkTalk, she realised, being aged the next day and only a light internet user, she did not need it. It reportedly took several 45-minute-long phone calls before she was eventually told the upgrade had been cancelled. However, 74, she was made aware that she had been entered into an 18-month contract. TalkTalk apologised for the experience and said it had waived all the charges.
The Telegraph has highlighted the plight of a reader hit with a £286 charge for cancelling a contract with TalkTalk. The lady said that after she accepted a fibre upgrade from TalkTalk, she realised, being aged 74 and only a light internet user, she did not need it. It reportedly took several 45-minute-long phone calls before she was eventually told the upgrade had been cancelled. However, the next day, she was made aware that she had been entered into an 18-month contract. TalkTalk apologised for the experience and said it had waived all the charges.