Pennsylvania-based insurance firm Lincoln Financial Group has launched a chatbot dubbed Ask Abe on its website, offering answers to simple customer questions. The chatbot, which is able to deal with 85 percent of user queries, will be expanded to deal with more tasks, freeing up skilled human advisers to focus on more complex work. Lincoln Financial said the chatbot is part of the company's wider digital strategy, aimed at increasing efficiency and enhancing the customer experience.
Pennsylvania-based insurance firm Lincoln Financial Group has launched a chatbot dubbed Ask Abe on its website, offering answers to simple customer questions. The chatbot, which is able to deal with more than 85% of user queries, will be expanded to deal with more tasks, freeing up skilled human advisers to focus on more complex work. Lincoln Financial said the chatbot is part of the company's wider digital strategy, aimed at increasing efficiency and enhancing the customer experience.