Standard Life, the 190-year-old long-term savings and investment company in charge of $£300 billion, is considering how to use robots to answer customer enquiries about their pension schemes. The managing director of its marketing business said he is looking at several options, including AI assistance to its human call centre operatives and AI "conversations" with customers. The company plans to trial the technology with the over fifties to assess their receptiveness before a comprehensive roll-out.
Standard Life, the 190-year-old long-term savings and investment company in charge of $300bn, is considering how to use robots to answer customer enquiries about their pension schemes. The managing director of its marketing business said he is looking at several options, including AI assistance to its human call centre operatives and AI "conversations" with customers. The company plans to trial the technology with the over fifties to assess their receptiveness before a comprehensive roll-out.