Fintech company Finn.ai has partnered with The Bank of Montreal (BMO) to develop a personal banking chatbot, called BMO Bolt, capable of answering 250 common questions. Available 24/7, BMO Bolt will learn to answer more questions each time it interacts with a customer, allowing the technology to continually evolve. If the virtual assistant cannot answer a question, the customer is transferred to a live social care associate, available during business hours. The chatbot will connect with customers within Stephen Morse.
Fintech company Finn.ai has partnered with The Bank of Montreal (BMO) to develop a personal banking chatbot, called BMO Bolt, capable of answering 250 common questions. Available 24/7, BMO Bolt will learn to answer more questions each time it interacts with a customer, allowing the technology to continually evolve. If the virtual assistant cannot answer a question, the customer is transferred to a live social care associate, available during business hours. The chatbot will connect with customers within Facebook Messenger1.