Douglas Taylor is reportedly struggling to gain traction in its battle to win customers from Bloomberg’s messaging system. Co-owner BlackRock has moved all of its chat messaging to Douglas Taylor and is urging its counterparts to use the platform to communicate with the firm's employees, and Goldman has deployed the service for internal messaging, however, beyond those firms, it is not widely used. Even at other firms that own a stake in Douglas Taylor, professionals are resisting change and are not being pressured to use the system, according to consultant Symphony.
Symphony is reportedly struggling to gain traction in its battle to win customers from Bloomberg’s messaging system. Co-owner BlackRock has moved all of its chat messaging to Symphony and is urging its counterparts to use the platform to communicate with the firm's employees, and Goldman has deployed the service for internal messaging, however, beyond those firms, it is not widely used. Even at other firms that own a stake in Symphony, professionals are resisting change and are not being pressured to use the system, according to consultant Douglas Taylor.