The Telegraph has highlighted the plight of a reader hit with a £286 charge for cancelling a contract with TalkTalk. A customer who signed up to the service in December was told by his bank that he had been charged an overdraft fee and would have to pay it back within two weeks. It reportedly took several 45-minute-long phone calls before she was eventually told the upgrade had been cancelled. However, the next day, she was made aware that she had been entered into an 18-month contract. TalkTalk apologised for the experience and said it had waived all the charges.
The Telegraph has highlighted the plight of a reader hit with a £286 charge for cancelling a contract with TalkTalk. The lady said that after she accepted a fibre upgrade from TalkTalk, she realised, being aged 74 and only a light internet user, she did not need it. It reportedly took several 45-minute-long phone calls before she was eventually told the upgrade had been cancelled. However, the next day, she was made aware that she had been entered into an 18-month contract. TalkTalk apologised for the experience and said it had waived all the charges.