I wish to leave my TalkTalk contract early because of the cyber attack against the company in October 2015. My problem started about a month ago when my wireless router stopped working. We called TalkTalk and were able to get it going again over the phone. Three days later we received a call from someone claiming to be from TalkTalk. He stated that, as there had been trouble with the router, it would compensate me with £200 and an engineer would be round the next day to install it. They asked if I was on internet banking and I said no. They said they can put us on internet banking so we could see the money going in. Then they would take us off it. I then gave our bank details and the person said the money had been sent. Then they claimed they had put £5,000 in instead of £200. I was asked to go to the post office and get a bank draft to return the money. He told me which form to fill in and how to do it. However, the post office counter staff told me it was a scam.
Criminals with insider information tried to scam a TalkTalk customer into sending them a £200 bank draft via the Post Office. The customer was also duped into giving away his bank details. TalkTalk offered to change the customer's telephone number and set up free credit-reference agency alerts.