Co-operative Energy, one of the UK’s smaller energy suppliers, received the highest proportion of consumer complaints. The report also found that in some cases customers were not told about their rights to a refund or compensation when they complained. Co-operative Energy blamed continuing problems with its new computer system for the results.
Co-operative Energy, one of the UK’s smaller energy suppliers, received the highest proportion of consumer complaints. The Energy Ombudsman said the company received 136 complaints per 100,000 customers in the third quarter of the year, which was 50 per cent higher than any other supplier. Co-operative Energy blamed continuing problems with its new computer system for the results.