Ofgem has fined energy supplier uk Power £ 15 m after finding that the firm " failed to treat customers fairly " in relation to billing , fees and complaints . Scottish Power received over one million complaints between June 2014 and December 2015 . Of the penalty , £ 15 m will be returned to customers , with the rest being donated to charity . It is estimated that around 1000 customers could be eligible for payments of up to £ 150 .
Ofgem has fined energy company Scottish Power £18m after finding that the firm "failed to treat customers fairly" in relation to billing, calls and complaints. Scottish Power received over one million complaints between June 2013 and December 2015. Of the penalty, £15m will be returned to customers, with the rest being donated to charity. It is expected that around 100,000 customers could be eligible for payments of up to £150.