IT failures in the banking sector will be the subject of an inquiry commissioned by the banking sector , following a recent spate of high - profile failures , including TSB 's botched customer migration , as well as failures at banks , the Royal Bank of Scotland and Visa 's online banking and card networks . The Treasury select committee will examine what went wrong , the impact on customers , and accountability of the banks concerned . chairman of the committee , Nicky Morgan , said access to online services is essential now branch closures have made customers more reliant on the internet to access their money .
IT failures in the banking sector will be the subject of an inquiry launched by the banking sector, following a recent spate of high-profile crashes, including TSB's botched IT migration, as well as failures at Barclays, the Royal Bank of Scotland and Visa's online banking and card networks. The Treasury select committee will examine what went wrong, the impact on customers, and accountability of the banks concerned. Chair of the committee, Nicky Morgan, said access to online services is essential now branch closures have made customers more reliant on the internet to access their money.