Korean mobile carrier KT is to supply its artificial intelligence (AI) health care services to Seoul-based insurance company Lina Life. KT’s GiGa Genie speaker will offer users Lina’s health care insurance services and provide speech-to-text and text analysis to the insurer to help improve its call-centre system. The service was launched in Korea on May 1 by KT, which has been working with Lina Life since last year. Lina will be able to analyse customer information in real time and provide recommendations and automatic renewals of contracts. The two firms plan to co-operate on future technology developments.
Korean mobile carrier KT is to supply its artificial intelligence (AI) health care services to Seoul-based insurance company Lina Life. KT’s GiGa Genie speaker will offer users Lina’s health care insurance services and provide speech-to-text and text analysis to the insurer to help improve its call-centre system. GiGa Genie already has 600,000 users, according to KT, and the Lina deal marks the technology’s expansion into insurance and health care. Lina will be able to analyse customer information in real time and provide recommendations and automatic renewals of contracts. The two firms plan to co-operate on future technology developments.