Uber launched a new upfront fares system in Southeast Asia last week, which shows exactly how much riders will have to pay even before the journey begins. However, many local Uber users have complained on the ride-hail firm’s local Facebook page that the new system lacks transparency and has resulted in an increase in prices. The company said it would be launching its own pricing structure for Singapore later this month.
Uber launched a new upfront fares system in Southeast Asia last week, which shows exactly how much riders will have to pay even before the journey begins. However, many local Uber users have complained on the ride-hail firm’s local Facebook page that the new system lacks transparency and has resulted in an increase in prices. Riders have bemoaned the fact that they are no longer told about surge pricing, meaning they have no basis for comparison, and some users have complained that their regular trips to work have almost doubled.