Verint has added Sabio speech analytics to its UK contact centres. After a short period of time, the move has seen BGL achieve its original targets and led to further operational savings, quality enhancements and performance improvements. Following the successful pilot, BGL and Sabio are working on the next phase of their speech analytics deployment which will include supporting compliance activities and the delivery of more targeted coaching for contact centre agents.
Insurer BGL has added Sabio speech analytics to its UK contact centres. After a short period of time, the move has seen BGL achieve its original targets and led to further operational savings, quality enhancements and performance improvements. Following the successful pilot, BGL and Sabio are working on the next phase of their speech analytics deployment which will include supporting compliance activities and the delivery of more targeted coaching for contact centre agents.