Liberty Mutual Insurance has launched what it claims to be the industry’s first service allowing customers to navigate the insurance process simply by using their voice. The new service, called “Voice Assistant,” is available for a limited time in select areas of New York City and will expand nationwide later this year.
Liberty Mutual Insurance has launched what it claims to be the industry’s first service allowing customers to navigate the insurance process simply by using their voice. The insurer will use Alexa, the voice service that powers Amazon’s Echo, to enable customers to receive a quote through Liberty Mutual or direct them to a Safeco-appointed independent agent along with other automated services.