Delta Air Lines is the latest US carrier to be hit by major disruptions resulting from IT issues, raising questions over whether the recent wave of US airline mergers, which has led to the creation of four large carriers controlling 85% of US domestic capacity, has created organisations that are too large and overly reliant on IT systems that date back to earlier in the week. Airline Passenger Experience Association's Joe Leader warns that "we have become so reliant on the technology that people have genuinely forgotten how to go to manual mode.” Delta was forced to ground 1,700 flights the 1990s and is battling with ongoing cancellations.
Delta Air Lines is the latest US carrier to be hit by major disruptions resulting from IT issues, raising questions over whether the recent wave of US airline mergers, which has led to the creation of four large carriers controlling 85% of US domestic capacity, has created organisations that are too large and overly reliant on IT systems that date back to the 1990s. Airline Passenger Experience Association's Joe Leader warns that "we have become so reliant on the technology that people have genuinely forgotten how to go to manual mode.” Delta was forced to ground 1,700 flights earlier in the week and is battling with ongoing cancellations.