Raj Singh, CEO and President of Go Moment, the parent company of IBM Watson, has used a million-dollarm venture investment in the company to devise an artificial intelligence-driven system called Ivy, capable of handling up to 90% of hotel guests' questions in real time without the requirement for human intervention. Lauri Saft, Vice President of IBM Watson Ecosystem and Partner Programs suggested that Ivy is an industry-leading platform because it is able to streamline operations and automate most decisions previously carried out by humans, in order to return the guest to the central focus of the hotel's attention. Using IBM Watson's natural language processing engine to decipher the myriad meanings of words guests may use to ask questions, the Ivy platform' is able to adapt its text responses to the guest's writing style rather than the other way round. Go Moment is now exploring other possibilities for implementation of the Ivy platform on behalf of airlines, airports and retail brands.
Raj Singh, CEO and President of Go Moment, the parent company of IBM Watson, has used a $100m venture investment in the company to devise an artificial intelligence-driven system called Ivy, capable of handling up to 90% of hotel guests' questions in real time without the requirement for human intervention. Lauri Saft, Vice President of IBM Watson Ecosystem and Partner Programs suggested that Ivy is an industry-leading platform because it is able to streamline operations and automate most decisions previously carried out by humans, in order to return the guest to the central focus of the hotel's attention. Using IBM Watson's natural language processing engine to decipher the myriad meanings of words guests may use to ask questions, the Ivy platform' is able to adapt its text responses to the guest's writing style rather than the other way round. Go Moment is now exploring other possibilities for implementation of the Ivy platform on behalf of airlines, airports and retail brands.