The Office of Communications (Ofcom) autumn 2016 proposed a new rule that may mean up to 47m UK smartphone users could reduce their phone bills by approximately £150 per year. From this week, a simplified one-call process to new phone providers will allow customers to switch companies to obtain a better mobile deal in a more efficient manner. Ofcom and TalkTalk Telecom Group suggest this may help drive competition by offering more choice and therefore empowering the 6m customers who have never switched mobile phone providers, due to their perception that the process is complicated and stressful.
The Office of Communications (Ofcom) this week proposed a new rule that may mean up to 47m UK smartphone users could reduce their phone bills by approximately £150 per year. From autumn 2016, a simplified one-call process to new phone providers will allow customers to switch companies to obtain a better mobile deal in a more efficient manner. Ofcom and TalkTalk Telecom Group suggest this may help drive competition by offering more choice and therefore empowering the 6m customers who have never switched mobile phone providers, due to their perception that the process is complicated and stressful.