a few hundred of the biggest issues Uber drivers most often complain about is not being able to talk to a company representative about any given problem. However it seems that Uber is starting to listen as they are testing an in-app hotline for drivers in the San Francisco area. Initially, a small percentage of Bay Area drivers will be included in the trial, which will eventually spread throughout the San Francisco area and last two months. Uber has stated the goal of answering 90% of calls within a minute, and will see how achievable this is before rolling out the option globally.
One of the biggest issues Uber drivers most often complain about is not being able to talk to a company representative about any given problem. However it seems that Uber is starting to listen as they are testing an in-app hotline for drivers in the San Francisco area. Initially, a small percentage of Bay Area drivers will be included in the trial, which will eventually spread throughout the San Francisco area and last two months. Uber has stated the goal of answering 90% of calls within a minute, and will see how achievable this is before rolling out the option globally.