A B&Q branch is investigating claims that a young disabled child sustained a head injury after falling out of a trolley in the store. Tiffany Zimbandu's mother says she was in shock after suffering a concussion after the accident at the store in Cheltenham. The four-year-old, who has Down's syndrome and skin condition vitiligo, was rushed to the nearest A&E after the fall. Her mum, 40-year-old Michelle Owino, told Gloucestershire Live that the tot "cracked her head" and bruised her back badly. The mother and daughter were sent home from the hospital with a handful of prescribed painkillers and a pamphlet on head injuries. Doctors at Cheltenham General Hospital told the worried mum to keep a close eye on Tiffany for at least 72 hours. Mr Owino claimed that the incident will leave Tiffany so terrified of riding in trolleys that she will have to push her around shops in a wheelchair, making it "very hard" to do her shopping. She: "I’m not happy. I’m going to be writing a letter because of her having Down's Syndrome – it’s very hard. "That could have affected her for her whole life, in the sense of the shock. She won’t feel safe to go in the trolley anymore so this makes things very difficult for me. "It’s absolutely disgusting what has happened." Also suffering with joint hypermobility syndrome - also known as double-jointedness - Tiffany occasionally relies on a wheelchair to get around. The medical condition affects her balance, and often causes her additional pain. Her mum was in B&Q , in the Golden Valley Retail Park on the outskirts of Cheltenham, shopping for beading for her laminate floor at the time of the accident. Ms Owino, a full-time carer for her daughter, strapped her into a child seat in a trolley. While her back was turned, the plastic seat snapped, sending Tiffany crashing into the metal trolley bed. The distressed girl then "screamed" as Ms Owino rushed to her aid. After the accident, her mum said she was "lucky to be alive". She said: "She had fallen back. Her head cracked on to the bottom of the trolley. "The back of the seat of the trolley was sticking up in to her back. The plastic bit where she was sitting on her bum had completely snapped away from the metal. "She cracked her head very hard. She was in terrible shock. You don’t expect a seat to give way to a child. It could have killed her." No staff came to help Ms Owino and her eldest daughter, 16-year-old Chantelle, she claimed. B&Q has pledged to investigate the cause of the accident. A spokesman for the company said: "We can confirm there was a customer complaint involving a trolley seat in our Cheltenham store on August 13, 2019. We’re investigating the use of trolley in order to be able to respond to the complaint." Ms Owino is in the process of registering a formal complaint with the DIY giant.
A four - year - old disabled child suffered a head injury after falling out of a child 's plastic seat in the convenience store in 2007 . The child fell after the plastic seat her mother had thrown her into snapped , cracking her head on the bottom of the trolley and suffering from shock . The store is investigating the accident and the child ’s mother is in the process of registering a formal complaint against the company .