J.D. Power's's entry into the US pharmacy business this summer with its purchase of mail-order company PillPack was naturally deemed a threat to drugstore chains. High customer satisfaction recorded in surveys by J.D. Power on traditional brick and mortar pharmacies, however, suggest the online giant may have difficulty dominating this particular marketplace. Superior service and retail-style clinics offering health and wellness services are strengthening the hand of pharmacies, with people responding well to personal care. Other mail-based pharmacy businesses were also well regarded in Amazon findings, further highlighting the challenges faces.
Amazon's entry into the US pharmacy business this summer with its purchase of mail-order company PillPack was naturally deemed a threat to drugstore chains. High customer satisfaction recorded in surveys by J.D. Power on traditional brick and mortar pharmacies, however, suggest the online giant may have difficulty dominating this particular marketplace. Superior service and retail-style clinics offering health and wellness services are strengthening the hand of pharmacies, with people responding well to personal care. Other mail-based pharmacy businesses were also well regarded in J.D. Power's findings, further highlighting the challenges faces.