Thousands of holidaymakers caught up in last summer ’ s passport delay fiasco have not received any compensation . At the same time , managers at the passport agency , which made a £42 million profit during the chaos , received up to £3,500 in bonuses . Ministers refused to give a blanket refund to the desperate families who had to pay extra to get their travel documents rushed through , and even to some who missed out on trips . Scroll down for video . The boxes of passport applications piled up at in office in Liverpool at the peak of the backlog last summer . Keith Vaz , who as chairman of the Home Affairs Committee led the calls for compensation , said last night : ‘ I am astonished so few people have been given compensation for what was a fiasco presided over by the management of the passport office , especially as they made a profit last year that ran into millions of pounds. ’ The problems began a year ago as HM Passport Office struggled to cope with 3.6 million Britons applying for documents . By mid-June there were more than half a million passports stuck in the system . Ministers agreed to give urgent cases a free upgrade to the fast-track service , but thousands had already paid the extra £30 per passport for this . Many still missed trips because their passports did not arrive in time . Details obtained by The Mail on Sunday show scarcely any of the thousands of holidaymakers caught up in the chaos ever got anything back from the Passport Office . In total just 2,191 compensation applications were approved between April last year and January this year , scarcely changed from 2,077 for the previous year . The total paid out was £203,066 , giving an average sum of £92.68 . The biggest single payout was £5,463 ; the lowest £1 . The Passport Office said it could not say how many claims were rejected , partly because of ‘ the system failure of our customer complaint database ’ . It can be revealed however that Ministers rejected a demand by the Home Affairs Select Committee for all those left out of pocket to be compensated , saying : ‘ It would create a precedent. ’ Home Affairs Committee chairman Keith Vaz led the calls for compensation and was 'astonished ' to learn just 2,191 compensation applications were approved . This newspaper contacted more than a dozen holidaymakers who had either missed trips or had to pay extra to get passports in time . Only one had got money back . Among those refused were Mathew Bean and Hayley Kirkham . They lost close to £1,500 on a trip to Morocco , where he had planned to propose , because their passports did not arrive in time – even though they had applied ten weeks before they were due to travel and paid for upgrades . HM Passport Office made a surplus of £42.3 million between April and October last year . In 2013-14 , the most recent figures available , managers were handed a total of £1.8 million in bonuses , with the average reward £499 and the highest £3,500 .
HM Passport Office struggled to cope with 3.6million Britons applications . Ministers agreed to give urgent cases a free upgrade to fast-track service . Only 2,191 compensation applications were approved totalling £1.8million . Meanwhile managers at agency were handed total of £203,066 in bonuses .