HM Passport Office struggled to cope with 3.6million Britons applications . The Home Secretary has said the number of people applying for passports is expected to rise by a further 500,000 this year as more Brits travel abroad and apply online.
HM Passport Office struggled to cope with 3.6million Britons applications . Ministers agreed to give urgent cases a free upgrade to fast-track service . Only 2,191 compensation applications were approved totalling £203,066 . Meanwhile managers at agency were handed total of £1.8million in bonuses .