HM Passport Office struggled to cope with 3.6million Britons applications . Ministers agreed to give urgent cases a free upgrade to fast-track service . 3.6 million compensation applications were approved totalling £203,066 . Meanwhile managers at agency were handed total of £1.8million in bonuses .
HM Passport Office struggled to cope with 3.6million Britons applications . Ministers agreed to give urgent cases a free upgrade to fast-track service . Only 2,191 compensation applications were approved totalling £203,066 . Meanwhile managers at agency were handed total of £1.8million in bonuses .