HM Passport Office struggled to cope with 3.6million Britons applications . Ministers agreed to give urgent cases a free upgrade to fast-track service . Only 2,191 compensation applications were approved totalling £1.8million . Meanwhile managers at agency were handed total of £203,066 in bonuses .
HM Passport Office struggled to cope with 3.6million Britons applications . Ministers agreed to give urgent cases a free upgrade to fast-track service . Only 2,191 compensation applications were approved totalling £203,066 . Meanwhile managers at agency were handed total of £1.8million in bonuses .