"Design a gap analysis chart that compares the current state of member engagement managed by Ops versus the ideal integrated approach with Marketing. On one side, depict ‘Current Ops Engagement’ in a fragmented or disconnected way, and on the other side, show ‘Integrated Ops & Marketing’ as a more cohesive, streamlined process. Use contrasting colors to highlight the difference between the two approaches, with a professional and polished visual style."