ðə mˈɪstɚ. ɡˈʊdɹɛntʃ pɹˈoʊɡɹæm, æz ɚɹˈɪdʒɪnəli kənsˈiːvd, ɹᵻkwˈaɪɚd ˈiːtʃ dˈiːlɚ tʊ ɐdhˈɪɹ tʊ ɐ sˈɛt ʌv sˈɜːvɪs dᵻlˈɪvɚɹi stˈændɚdz: ɹᵻkwˈaɪɚɹɪŋ hˈaɪ lˈɛvəlz ʌv fˈæktɚɹi tɹˈeɪnɪŋ, pˈɑːɹts ˌɔn hˈænd, ænd sˈɜːvɪs dᵻpˈɑːɹtmənt ɐmˈɛnᵻɾiz.
The Mr. Goodwrench program, as originally conceived, required each dealer to adhere to a set of service delivery standards: requiring high levels of factory training, parts on hand, and service department amenities.