bˈoʊθ ðə swˈiːdɪʃ vˈɜːʒən ænd ðɪ ˌeɪsˌiːˌɛsˈaɪ wɜː dɪvˈɛləpt baɪ klˈiːz fɔːɹnˈɛl, dˈɑːnəld sˈiː. kˈʊk dɪstˈɪŋɡwɪʃt pɹəfˈɛsɚɹ ɪmˈɛɹɪɾəs ʌv bˈɪznəs ɐdmˌɪnɪstɹˈeɪʃən æt ðə jˌuːnɪvˈɜːsᵻɾi ʌv mˈɪʃɪɡən, ænd tʃˈɛɹmən ʌv sˌiːˌɛfˈaɪ ɡɹˈuːp.
Both the Swedish version and the ACSI were developed by Claes Fornell, Donald C. Cook Distinguished Professor Emeritus of Business Administration at the University of Michigan, and chairman of CFI Group.