I was there *once*. Myself and the wife (then girlfriend) went there for a date. She had some bland vegetarian option (basically spaghetti and tomato sauce is the extent of their vegetarian repertoire) and she found a big chunk of ceramic in there (at about the half way point). It took 5 minutes to get someone to look at it and almost 10 to get them to take it off the bill (even though they admitted it was probably from some fixture placed over the prep station and fell into the dish). 

Then we went to watch the Road. It was not a happy night.