so that I can start using the connection by today evening.
Your concern regarding the Connectivity problem on your Airtel number [protected].
We wish to inform you that we at Airtel use stringent measurement and control applications to ensure that the service you receive is error-free. We are simultaneously upgrading our cellular network in Mumbai towards making it as extensive as possible. However, given the radio wave frequency limitations, size and topography of the city, it is sometimes very challenging to define the exact extent of coverage. Our network team is however, working on improving outdoor as well as indoor coverage by planning cell sites throughout the city and maximizing the signal strength.
Further, regarding the service request number 14426244, we would like to inform you that the network coverage problem is due to some temporary congestion on our cell site and the same would be rectified soon and we would revert to you once the problem gets resolved.
We understand your concern and will work together to resolve your issue.
You have expressed concern over the network coverage for your Airtel Number [protected].
As informed you earlier, according to the service request number 14426244 we are having some temporary congestion with our nearby site which will be resolved soon. And you will not face any problem once the problem resolved.
otherwise it would amount to payment without service.
You have expressed concern over the Network problem on your Airtel number [protected].
Further, regarding the service request number 14426244, we would like to inform you that the network coverage problem is due to some temporary congestion on our cell site and the same would be rectified soon. We would update you once the problem gets resolved.
We would like to assure you that we shall rectify the same and will revert back soon. At the same time, we would also like to inform you that, the same has already been highlighted to the higher authorities to take necessary disciplinary action in this regards, so that the same nature of incident will not occur in the future.
It has always been our constant endeavor to ensure, that our customers are delighted by our inimitable approach. However, on rare occasions, like the one experienced by you, we fully recognize your concern and take the responsibility of ensuring superior and eminent personalized service always.
It has always been endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements.
subject Re: Your Airtel number[protected].
some seroius problem with the functioning of your "STRINGENT SYSTEM"
still missing) even at non-congestional area may be revived .
Dear Mr. Sengupta, Thank you for contacting Airtel.
Network problem for Airtel mobile number[protected].
We would like to inform you that we have not received your payment ofRs.845/- towards the payment of your Airtel bills. Hence, we are unable to investigate further as the complete details are not available. We request you to kindly provide us with the following details to enable us for further action.
(If Cash)Amount ?
Date of Payment ?
(If Cheque) Amount -Cheque Number ?
Cheque Date ?
Bank Name & Branch ?
Not heard from u since today morning ever since I gave you all the details and more. Does ur silence mean U are unable to solve this connection problem ? It is now nearly a week ever since I wrote to ur nodal officer who promised me a lot but have been unable to do anything at all . Is this what AIRTEL has come to? I have seen helplessness shown by ur people at the Thakur village(Kandivali East)relationship centre as well for other connections. Perhaps your system can only bill people without actually providing service.
You have expressed your concern over the network coverage problem for your Airtel Number [protected].
As per the service request number 14426244, we would like to inform you that the network problem would be due to some temporary congestion on our systems and our concerned team is working on the same and we would revert to you once the problem gets resolved.We understand your concern and will work together to resolve your issue.
your Airtel Number [protected].
is sometimes very challenging to define the exact extent of coverage.
maximizing the signal strength.
concern and will work together to resolve your issue".
THIS IS AIRTEL WHICH PRIDES ITSELF AS BEING ABLE TO REACH ANYWHERE & uses SAHARUKH KHAN as their brand ambassador!!!!
I got my mobile telephone No [protected] recharged for Rs 250 on 08 Oct 07 through my ICICI Bank account on the internet. The recharge was done for a sum of Rs 93 only. On querying the customer service of Airtel I was told that there was a service charge of Rs 129 and a validity of 15 days had been given from the day of recharge. I told that I already had validity up to 13 Dec 07. I was told that I should have checked up the terms and conditions before asking for the recharge.
It will be appreciated that after paying Rs 250 if one gets goods worth Rs 93 only, then one feels cheated. I can understand the requirements of paying taxes, but a processing fee of Rs 129 is stealing consumers blind. I request that this issue be raised for resolution please.
for last so many years but despite my repeated requests to your Customer Care Centre at 121 I am not getting any satisfactory response. During Aug 2007 Mr.Sunil M. No. [protected] took the request from me alongwith the relative documents for change of plan from One150 Plan to AES 99 Plan which was launched for Govt Banking & Financial Institutions as I am working With Canara Bank hence applied for change of plan. After my repeated requests to Mr. Sunil, during Sept ' 07 he has confirmed me the change of plan but all in vain when I received the bill. On 13.10.2007 I took up the matter with your 121 and had a talk with Pooja, the reply was that the system is being upgraded hence nothing can be done and further suggested to a talk with R M. and further informed that the matter can be taken with them only after 15.10.2007 (8 P M). On 01.11.2007 again I took up the matter and had a talk with Mr Chandan, Ist his reply was that system is under upgradation nothing can be done. When I insisted for the same, after keeping a long hold, I was informed that the plan has been changed to AES 99 and next bill will be received according to AES 99 and subsequently refrence no 14399664 was given through SMS.
Yesterday I have received the bill and to my surprise the plan has been changed to Super Plan 199.Instead of reduction in bill amount now I have to pay more. This day i.e. on 16.11.2007, I had talk with Mr.Vinit at 121 who has informed that the reactivation of the plan is not possible and that can not be done at their end. But he was not having the reply how it was changed to Super 199 from One 150 Plan and where is the amount of advance rent of Rs.150/- collected from me.
There are more to say but I am ending with a request to arrange to change my plan to AES 99 w.e.f 01.11.2007 if not from Aug 2007 (the date of my request). Please note that I will not paying the Bill received by me under Super 199 plan till the matter is resolved. If the same is not resolved before the due date of the bill i.e.24.11.2007 I will be forced to surreder the phone as apart from this I am having lot of other complaints which I have taken up your 121 and with TRAI, New delhi as well.
M/S BHARTI AIRTEL LTD.
Your company team representative Shri Rajesh Jha [protected] booked above Plan installation in the end of Nov.2007, when the work of laying cable duct was going on in this colony, OFFERING US THIS FACILITIES No security deposit, Totally free Install/ activation into your living room plus free Broadband upto 550 MB down load and FREE telephone calls worth Rs.550(local Rs.475 +STD Rs. 75 at nominal rates). All These entire services will be available @ Rs. 550 plus service tax which will available from 4th Dec. 07 , The company will also provide us the Free INTERNET BILLING with Pass Word service so that you can check the billing position as well as details of your calls record as and when required. BUT BEYOND these free calls, the rates of calls will become @ Rs. 1.1/min anywhere in INDIA. After completing the work of booking , he demanded a cross cheque of Rs. 350/- towards the cost of one telephone instrument to be installed at the time of connection, for which we agree .By that time, We are using the MTNL broadband services which was later on disconnected so as to get efficient services from the Air Tel company. but the experience is not good. as expected.
We are surprised to note that in this first bill activation charges was adjusted against our PNB cheque worth Rs.350/-,which is totally wrong and objectionable. This amount should be either adjusted in the bill or refund to us as we don’t expect such foolishness; made false promises, betrays the customer and then back out . Such person will certainly spoil your company image as well as goodwill reputation.
Now finally Fed up with this experience, we have decided to pay this bill as well as UP TO DATE final bill till 19 th Jan.08,In this connection you are requested to please send the final bill BUT FIRST OF ALL REMOVE OR DISCONNECTION THE TELEPHONE 45524402 “FREEDOM 550 PLAN” IMMEDIATELY WITHOUT ANY FURTHER DELAY. MIND IT WE SHALL NOT BE HELD RESPONSIBLE AND PAYS ANY DUES BEYOND THIS DATE . IT IS UPTOYOU TO DECIDE AND TAKE APPROPRIATE ACTION TO DISCONNECT AND REMOVE THE TELEPHONE FROM MY PREMISES.
forwarded to the AREA MANAGER,WEST ZONE,AIR TEL OFFICE ,G-28 Vardman Tower ,VIKASPURI NEW DELHI-110018 for information & necessary action please.
1) Complaint No. [protected] dated 19.02.08.
Further, we are giving details other mobile numbers for your reference for which the same problem arising.
Incidently, it is to point out that after various complaints, our problem during last six months in respect of poor connectivity is not solved, till date.
I am the original customer of a prepaid Airtel with life time facility. My name is Manigun Sayed and my number is [protected] taken from one your branches in Imphal called Linking Park, Paona Bazar, Imphal in 1996. It was lost dated on 10th of October, 2007. After submitting my application and Police verification document to the Airtel branch office in Thangal Bazar, Imphal, another sim with the same phone number was issued dated on[protected]. But yesterday[protected] at around 6 pm my sim appeared as INACTIVE SIM and my phone was completely out of service. After much tension I used another phoner and callled into my numer. Sombody answered my phne.
How did this happened! How to protect my SIM from such illegal operation.
Airtel has not been able to solve the problem.
i have taken a connection (postpaid) from your airtel for the last 15 days. i received a sim card and verification is also done. i have submitted all the papers as per your organisation. till today my connection is not activated . My mobile number is [protected]. you are requested to view seriously and activate the sim immediately without fail. what is the use of purchasing the sim. i have complained to your customer care staff 10 times on their telephone number 121 and [protected]. No body is responding properly or activated the mobile no. till today.
awaiting your early action on this above matter.
without information my A/c deducted. pls clerify.
I have taken a new prepaid airtel connection some 1.5 months before from goa. Panjim. And after 1.5 months on 14/4/08, my sim registration become cancelled without any intimation.
From the Airtel customer care office, at panjim market, i got a reply that they have not able to find out my mob number. And the same status is continuing upto 22/4/08.
In between this time i given the full id and address proofs, to ensure the documention part clear.
I expect a immediate and reasonable action from your office.
Mob No: [protected].
...and airtel claims to be the best in providing after sale service, here's an example.
Rs 49 deducted for hello tunes, and thereafter an sms from C C says "hello tunes stopped because of non payment.
I applied for super life time connection . I got the sim card activated. When asked for receipt of the same the agent replied that no any receipt is given. Is it true ? Should I have a receipt stating issuance of the sim no. to me from office? please clarify.I submitted all required documentry evidences.
i am using airtel postpaid conn. but i living in rainzil in pune.in that area no range.what i want do? i using 3 postpaid conn.
I am your customer holding no. [protected] since last 2 months. On 25/06/2008 one Mr. Halder whose telephone no. is [protected] came to my house and unfortunately that time I was not present and claimed himself a member of verification team under Mr. Abhijit Chatterjee whose telephone no. is [protected] to verify my address. He contacted me over phone no. [protected] and told me that I am also holder of connection having no. [protected]. I told Mr. Halder that telephone no. [protected] does not belong to me. Mr. Halder then told me to contact Mr. Abhijit Chatterjee and clarify him that the telephone no. [protected] is not registered in my name.
However, I tried to connect with Airtel No. [protected] but the same was switched off and not reachable. Mr. Abhijit Chatterjee’s telephone no. [protected] was also switched off.
Now I like to say why I should contact Mr. Chatterjee as I am having only one registered no. i.e. [protected] in my name.
You are requested to detect the actual owner of said no. [protected] and amend your records immediately. I would like to make it clear that I will not be responsible for any pending amount towards calls made and/or other charges from the alleged number. Therefore, you are once again request not to send any bill to me against telephone no. [protected].
I am requesting you to look into the matter seriously and feedback to me as early as possible and deactivate the alleged no. [protected] immediately.
PLEASE DO THE NEEDFULL AND DEACTIVATE/LOCK THE FALSE NUMBER-[protected] AS EARLY AS POSSIBLE.
WAITING FOR FEEDBACK.
I, Mr Ananda Malakar having airtel prepaid connection no [protected], while I am trg to call for any enquiry or greiviences to the customer care no the reply comes some time that no does not exists, some time caLL recieved but when i am choosing option 9 for talk to customer care computer replyes send massage at 121 after sending massage replyed this service is closed, it means airtel is cheating with the people of India, or their customer care executive is cheating with airtel as well as customer also. airtel is awarded best service provider in the gsm service but I think airtel also want worst service provider award by customer. why my customer care service (enquiry) fascility is switched off by Customer care authority. What they have problem. Never i misbehave with them. I called for GPRS activation. Now nobody beside me to help me. WHAT SHOULD I DO?????
CONTINUE THE CALLER TUNE.
