Our clients represent a broad range of global and local businesses with back-office and contact centre operations. From banking and wealth management to life, P&C and health insurance, we help your team transform to become more proactive and transparent.
Healthcare insurers are facing increasing imperatives to drive down their administrative costs in areas such as Claims and Member Services, while improving quality and service.
Insurance companies have incredible potential for raising productivity and quality in areas such as New Business, Underwriting and Claims - and becoming more competitive in the process.
Increased competition is placing pressure on wealth management organisations to reduce their fees, adding pressure to reduce operating costs by raising productivity while delivering high quality service.
Business process outsourcing, both onshore and offshore, is a very competitive business with great opportunity for those players who wish to compete by increasing productivity per FTE.
Many businesses, regardless of industry, have back-office processing and contact centre operations where new approaches to measuring and optimising productivity add exceptional value.