In this position you will spend the first part of your day making outbound calls and taking inbound calls from members. On these calls, you will address any issues and benefit questions, as well as schedule appointments, if needed, meet with the members face - to - face. Your second part of the day with be following through with any scheduled face - to - face visits with members. You will make sure that they are taking advantage of services that they need, as well as getting the correct care. You must have strong verbal and written communication skills and strong problem - solving and analytical abilities. Knowledge of Healthcare and Insurance Benefits is a major plus.