Discus and support Xbox controller disconnects randomly from series x when wired headset plugged in. in XBoX on Consoles to solve the problem; When a wired headset is connected to the controller, we are experiencing static and audio issues. In addition to this the controller will desync from... Discussion in 'XBoX on Consoles' started by FOXDVD, May 3, 2022.
When a wired headset is connected to the controller, we are experiencing static and audio issues. In addition to this the controller will desync from the xbox for up to 10 seconds and reconnected randomly. This happens none stop. When the headset is not connected the controller works fine.
We tried a brand new controller out of the box with new batteries and same issue.
We made sure the firmware was up to date on both controllers.
We bought another wired headset (different brand) from amazon, and same issue.
What could be causing this and any possible solutions?
Hi, FOXDVD! Thank you for reaching out.
My name is AJ, I'm an independent Advisor for the Xbox Community.
I'm sorry you are having a hard time with your controllers.
If it's okay, I have some questions regarding your setup.
• Have you also made sure your console's OS is up to date? you can see this by going to Settings > System > Updates.
• Have you already connected your controller to your console via USB cable? I know this defeats the purpose of a wireless controller, I just want to know if the issue persists even if it's wired.
• Are there any external devices plugged into your console?
• Is there a stereo adapter plugged in between your headset and your controller?
• Are you using original Xbox controllers manufactured by Microsoft?
• What kind of batteries are you using with your controllers?
• Which headsets have you tried so far?
- Remove your controller's batteries.
- Remove all external devices from your console.
- Unplug your console for 3 - 5 minutes.
- Put everything back together and check if the issues persist. If possible, please plug your console directly into one of the wall's outlets.
into your console to charge a battery pack.
I imagine this headset is wired and has a 3.5mm connector, right? If I'm correct, the Xbox Series S controller has an output that you can plug the headset into the controller.
Check these steps to locate your headset problem.
