HOLY ANGEL UNIVERSITY ANGELES CITY SUSAN MUNRO, CUSTOMER SERVICE (Case Study 2) Group 2 Arceo, Alexsandra L. Jacinto, Charito H. Maniago, Kim Russel B. Quiazon, Lady Lin T. YFRESMAR/TTH - 4:30-6:00 PM Ms. Cristina Naguit Introduction * Susan Munro is a young woman and a final year business student in a school of business who makes use of a wide array of services.