BNHI insurance coverage requires co-payment at the time of service for most services unless it is a preventative health service, for low-income families, veterans, children under three years old, or in the case of catastrophic diseases.
According to a recently published survey, out of 3,360 patients surveyed at a randomly chosen hospital, 75.1% of the patients said they are "very satisfied" with the hospital service; 20.5% said they are "okay" with the service.