The company negotiates on behalf of indebted consumers who are experiencing a financial hardship with the goal of avoiding bankruptcy (Chapter 7 or Chapter 13) by settling their unsecured debt at a discount to what is actually owed.
With the passage of the Bankruptcy Abuse Prevention and Consumer Protection Act and the financial crisis of 2007-2009, debt relief options for consumers significantly decreased for both bankruptcy and mortgage refinance, increasing the demand for debt settlement and resolution [REF].