The system has been described as misleading and also difficult for the elderly and patients with critical injuries to use, as they are not able to make use of the touch screen on the newer system that is being installed.
In 2009 there were also complaints about a lack of "on site" support for operational problems with bedside units, and this was especially the case out of regular working hours when Hospedia relied on its 24-hour premium-rate helpline to resolve issues.