Todd Beamer, a passenger on the hijacked United Airlines Flight 93, tried to place a credit card call through a phone located on the back of a plane seat but was routed to a customer-service representative instead, who passed him on to supervisor Lisa Jefferson.
In a November 8 address from the World Congress Center in Atlanta, Georgia, President George W. Bush would invoke Beamer's words: "Some of our greatest moments have been acts of courage for which no one could have been prepared.