CFHI has established a Patient Engagement program which involves senior healthcare administrators and policy-makers from across Canada, along with patients, families and caregivers, working together to improve the design, delivery and evaluation of health services, so that these services might centre on the needs of patients and families [REF].
With the Initiative sur le partage des connaissances et le développement des compétences in Quebec, CFHI is partnering to deliver training curricula and support health and social services centres to enhance the healthcare experience of patients and families, and optimize the use of resources [REF].