text: Cisco, Microsoft merge IP telephony with CRM Cisco Systems Inc. is set to offer starting Monday a tool to help small and medium-sized businesses use Microsoft Corp. CRM (customer relationship management) software in combination with a Cisco IP (Internet Protocol) communication system.
inputs: Cisco, Microsoft merge IP telephony with CRM Cisco Systems Inc. is set to offer starting Monday a tool to help small and medium-sized businesses use Microsoft Corp. CRM (customer relationship management) software in combination with a Cisco IP (Internet Protocol) communication system.