Dear @rblbank,
I've just had a crazy experience this morning. It involves your #security protocols.
I received a call from someone claiming to be from your #creditcard division. He wanted to confirm some transactions. They were indeed legitimate and I confirmed them. So far, so normal. Then came the inquisition: date of birth? Nope, I cannot divulge that I said. Pin Code? Absolutely not, sorry, I will not give it on a phone line. Undeterred, he threatened to block my card. (!) I held firm. Minutes later, my card was blocked. So he was indeed from RBL I realised.
I then called your #CustomerService, who, to their credit, agreed to unblock it and wisely advised me not to share personal details over the phone ever. Excellent advice! Exactly what I was saying! Two minutes later-another call from your side wanting to "confirm the unblocking request." And you'll never guess what they wanted… (Spoiler alert: DOB, pin code, and mom’s maiden name.)
It was like a Kafkaesque loop. Refuse to give the information? Card stays blocked. Give the information? Well, then you've just given the information to a person on the phone! After a farcical back-and-forth, I eventually gave in.
Look, I understand the intention is noble, and you are trying to help prevent #fraud, but this has now veered into the realm of the ridiculous. It reminds me of #wokeism: well-intentioned, but ultimately divorced from simple common sense and bordering on self-parody.
So, @rblbank, can we please have a sanity check on these procedures? Thanks! 🙏