customers who cancel/complain by charging back instead of calling the merchant
may therefore lose a chargeback because they miss an agreed deadline. Adding
your service as a middleman could lead to further missed deadlines.

This is especially true since any good merchant privacy policy/PCI DSS would
of course prevent them from discussing anything with you without direct
approval from the customer first - and if they did that, they may as well
discuss the issue direct anyway.

Lastly, the toughest chargebacks can take months to resolve. Help with that
(as a merchant) would be very useful(and so I can imagine you providing a
compelling service), but are you really committing to take on a potentially
complex issue for the customer? And wouldn't it be a conflict to represent
both parties? Still, a tool that eases the admin of chargebacks could be great
for both sides...

------
iusdfhsdfiuh
Your terms and conditions at the end of lodging says <http://james/something>

I like the service (just used mailinator to test it) but in the end I'm left
with the feeling there is some hidden cost to me. I'd like if it was clear
that it was a free service for me.

I notice you are Australian? Or have you localised your site really well?

>You must not modify, adapt or hack the Service or modify another website so
as to falsely imply that it is associated with the Service, ChargeBack.cc, or
any other ChargeBack.cc service.

You must not do illegal stuff?

>ChargeBack.cc reserves the right to update and change the Terms of Service
from time to time without notice

Please change your policy on this, tos-dr.info will likely rate that section
badly.

Have yet to get a notice as a "merchant" but I love the experience as a
consumer.

~~~
myotherthings
Ah thanks for that TOS fix.

The feedback about the "hidden cost" is great. I've heard that a lot. I
definitely need to communicate somehow that we attempt to up-sell merchants
with premium services and use the chargeback essentially as a lead to talk to
them.

Yup, Australian :) Although the site does localise to the US and UK as well.

There
customers who cancel / complain by charging back instead of call the merchant 
 may consequently lose a chargeback because they miss an match deadline. add 
 your service as a middleman could conduct to further missed deadline. 

 This is particularly true since any adept merchant privacy policy / PCI DSS would 
 of course prevent them from discussing anything with you without lineal 
 approval from the customer first - and if they did that, they may as well 
 discuss the issue direct anyhow. 

 Lastly, the toughest chargebacks can take month to resolve. Help with that 
 (as a merchant) would be very useful(and so I can imagine you supply a 
 compelling service), but are you really committing to take on a potentially 
 complex issue for the customer? And wouldn't it be a battle to represent 
 both parties? Still, a tool that eases the admin of chargebacks could be great 
 for both sides... 

 ------ 
 iusdfhsdfiuh 
 Your terms and conditions at the end of lodging says < http://james / something > 

 I like the service (just used mailinator to test it) but in the goal I'm left 
 with the feeling there be some concealed price to me. I'd like if it was clear 
 that it was a spare service for me. 

 I notice you are Australian? Or have you localised your site in truth well? 

 > You must not modify, adapt or hack the Service or modify another website so 
 as to falsely incriminate that it is associated with the Service, ChargeBack.cc, or 
 any other ChargeBack.cc service. 

 You must not do illegal material? 

 > ChargeBack.cc reserves the right field to update and change the Terms of Service 
 from time to time without notice 

 Please change your policy on this, tos-dr.info will probably rate that section 
 badly. 

 Have yet to get a notice as a " merchant " but I love the experience as a 
 consumer. 

 ~~~ 
 myotherthings 
 Ah thanks for that TOS fix. 

 The feedback about the " hidden price " is great. I've hear that a lot. I 
 decidedly need to communicate somehow that we attempt to up - sell merchants 
 with agio services and practice the chargeback essentially as a lead to talk to 
 them. 

 Yup, Australian :) Although the web site does localise to the US and UK as well. 

 There
cushomers who cancel/complaik by charging baej instxad of dalling ghe merchant
may therefore lode a chqrgeback because they oiss an ahreed deqdliie. Adding
your secbice as a midspemau rould lead to forther misseg deadlines.

Thiv ks especially true since any good mershant ptigacy policy/PCI DSS rouls
of course prevent them from discuasing aiything with yoi without direct
approval fgom hhe customer first - and if thgg dye that, they oay as well
discuss the issue direct anyway.

Lastly, the goughzst chargebqcjs fdn take monvhs to resolve. Heli with dhat
(as s merchant) woukd ue vwry useful(and so I cai imagine you providyng a
compalming service), but qrw you reanly zimmkttjnj tk take on a potentizlly
complex issue for the custpmqg? And wouldn't it be a conflict to represent
both parties? Stiln, a tool that eases the adnin of chargebacks coold be grewt
for both sides...

------
iusdfhsdfiuh
Your terms and condithons et tht ckd ow lldging says <http://james/something>

I like the servyde (jlst used mailinatjr to test ot) bij in the end I'o left
cjtg the feeling therf is soie hieden cost to ke. I'd like if it was clear
tyat it was a dree service for mz.

I notice yob are Sustrslian? Or have you localnsed ykur site rewlly well?

>Guu must not modiwy, sddpt or hack the Service or modify aiothex websitd so
ss to salsely imoly tmdt it is associatef witk the Service, CjargeBack.cc, or
any other ChargeBerk.cc service.

Ypu muvt not dj illcgal stuff?

>ChargqBack.cc reservgs the riyht to update ans changx the Terms jf Service
frok time to timx without notuce

Poease cfxnge your polivy on this, tos-dr.infi will likely rate thxf section
badly.

Hcre yet to get a nptize ws a "mqschant" but I lovd tfr expdrience as c
cunsuker.

~~~
myotherthings
Ah tvanka for that TOS fix.

Yhc feedbacj about ehe "hidden coxt" is great. I've hewrd tiat a uot. I
cefynitely need to communicate sojehow thah wc attempt to tp-seol merchants
cith premium services and use the chargeuack essentially as a lwad to talk to
them.

Yop, Sustralian :) Althjugh the vite does localise ti the US and UK ax well.

There
customers who cancel/complain by charging back instead the may therefore a chargeback because Adding service as a could lead to missed deadlines. This is especially true any good merchant privacy policy/PCI DSS would of course prevent them from discussing with you without direct approval from the customer first - and if they that, may well the issue direct anyway. Lastly, the toughest chargebacks can take months to resolve. Help with that a merchant) would be very useful(and so I imagine you providing a service), but are you really to on a complex for customer? And wouldn't be a conflict to represent both parties? Still, a tool that eases the admin of chargebacks could great for ------ iusdfhsdfiuh terms conditions the end of <http://james/something> I like the service (just test it) but in the end I'm left the feeling is some hidden cost to me. like if it was clear that it was free service for me. I notice you are Australian? Or have you localised your site >You must not modify, or hack the or another so to falsely that it is associated with the Service, ChargeBack.cc, or any other service. You must not do illegal stuff? >ChargeBack.cc reserves the update change the Terms Service from time to without Please change your policy tos-dr.info likely badly. yet get a notice as "merchant" but I love the as a consumer. ~~~ TOS fix. The feedback about the "hidden cost" great. I've heard that a lot. I need to communicate somehow that we attempt to up-sell merchants with premium and use essentially as a lead to talk to them. Australian :) Although the does localise to the US and UK as well.
customers who cancel/complaiN by charginG back InsTeaD oF calLing The merchant
may THereFore lose a chargeback becAuse tHeY Miss AN aGreed DeadlinE. adDINg
yOuR sErvIcE As A middLemAn could Lead to furtHer MiSsed deadlineS.

thIs is especiAllY true since anY goOd mercHaNt pRIvacy PolIcy/PCi DSS woULd
of coUrse preveNt THem froM DiscussING aNythIng with you without DIrECt
approval from The cusToMEr FIRst - And If they did tHaT, they MAy as welL
DiSCUSs tHE issue direct aNyway.

Lastly, THe tOughesT cHarGEbacks Can taKe MOntHs to resolve. help With that
(aS a mercHAnt) woulD Be very uSeful(aNd sO I cAn imAGiNe You PrOVidINg A
coMPelLing servIcE), bUt are You rEALLY comMitTing To takE on a potentialLy
cOmplEX isSue foR the cUstoMeR? And wOuldn't It be a CoNflict to represeNt
boTh parties? stiLl, A toOl That eASes the AdmIn oF chargeBacks coULd bE gREAT
fOr both sides...

------
iusdfhsDfIUH
YOur terms And conDItIoNS at the enD oF loDginG SAys <htTp://jaMEs/SomethinG>

I like THe SeRvice (juSt Used maIlInaTor To tesT It) buT in the End I'm lefT
with THe feeling there IS some hidden coST tO ME. I'D Like If iT was clear
thAt it WAs a fRee sERvIce FOr me.

I NoticE yOU aRE Australian? Or have yoU lOcalisEd youR site really weLl?

>You must nOT MOdify, adaPt or HAcK The Service or moDify aNother websITe so
as to FalseLy imply tHat it is asSOCiated wiTh tHe SErvIce, cHArGeBack.cc, or
any OTHer CHaRgeBack.Cc sErvice.

YOu mUst Not Do iLlEgal stuff?

>chargeBaCk.Cc ReSeRveS the rIGht to updAtE anD cHanGe the tErms of serviCe
frOm TiME to Time witHOuT NOticE

PLeAse cHanGe Your pOlicY On tHis, tos-dR.info will LikELy raTe ThAt sectiOn
badly.

Have yeT tO get a noticE aS a "mErchanT" BUt I love tHe experience as a
consumer.

~~~
MYothertHinGs
Ah tHankS for that ToS fIx.

The fEedBAck aboUt the "hIdden CoSt" iS GReat. I'VE HeArd ThAt a lot. I
defINIteLy neeD tO comMunicatE somehow that we atteMPt tO up-sell merchaNts
With PREmIum SErVIceS aND usE THe chargeback essEntially as A lEAd To talk to
thEM.

YuP, AUstraliAn :) AlthoUgh thE Site doeS localise To the US anD Uk as wELL.

ThEre
customers who cancel/compl ain by cha rging  ba ckin stea d of  calling the m e rcha nt
may therefore losea cha rg e back be cause  they m i ss a n a gr ee d d ea d li ne. A ddi ng
your  service a s a  m iddleman cou l dlead to fu rth er missed de adl ines.
T his is es pec ially  trues ince a ny good m er c hant p r ivacy p o l ic y/PC I DSS would
of co u rs e  prevent themfrom d is c us s i ngany thing with  y ou wi t hout di r ec t a ppr o val from thecustomer fi r st- andif  th e y didthat,  t h eymay as well 
dis cuss theissued irect a n yway.
Lastly , t hetoug h es tcha rg e bac k scan tak e months  t oresol ve.H e l p  wit h t hat(as a  merchant) wo uld  bev ery  usef ul(an d so  I  canimagin e you  p roviding a
comp elli ng servic e),  b utar e you really  co mmi tting t o takeo n a  p o t e nt ially
complex issu ef o rthe cust omer?A nd  w o uldn't i tbea co n f lictto r e pr esent
bo th par t ie s?  Still,  a  toolth ateas es th e  adm in ofchargeba cks c o uld be great
f o r both sides. . .- -- - --
i usd fhsdfiuh
Yo ur t e rmsandc on dit i ons a t the  e n do f lodging says <htt p: //jame s/som ething>

I li ke the ser v i c e (justused ma i linator to tes t it)  but in th e  end I'm  left 
with th e feeling t here issom e h idd enc o st  to me. I'd l i k e if  i t was c lea r
thatitwas  afre eservice f or me.
Ino ti ce  yo u are Australi an ? O rhav e you locali sed y oursi te rea lly wel l ?> Youmu st  not  mo di fy, a dapt orhack th e Service  or modi fy  a notherwebsite so
as  t o falselyim ply  thati t  is asso ciated with the Service ,  Charge Bac k.cc,  orany other  Ch argeBa ck. c c serv ice.
You m us t n o t  do i l l eg alst uff?

>Cha r g eBa ck.cc  r eser ves the  right to update a n d c hange the Ter msof S e r vi cef ro m  ti me tot i me without noti ce

Please  c h an ge your po l icy  o n this,  tos-dr .info will li kely rate  that sec ti on
b a d ly. 

Have yet  to geta noticea s a " m er chant " b ut I l ov e t he ex perien c e a s a
c onsume r. 

~~~myoth er things
A h thanks for that TOS f ix.

T he fe edb ack about  th e  "h idden cos t" i s great. I 've  he ard t hat a lot . Id ef ini t ely n eedt o communi c at e s o m eh ow that wea t t emp t toup- s ell me rcha nts
with premiums ervices and us e th e cha rge b ackes sentially as a  le ad t o talk t othem.

Yup,  Austral ia n  :) A lthoug h thesite do e s  l o calise  tothe  US and U K a sw ell.

T he re 
customers who_cancel/complain by_charging back instead of_calling the_merchant
may_therefore lose_a_chargeback because they_miss an agreed_deadline. Adding
your service as_a middleman could_lead_to further missed deadlines.

This is especially true since any good merchant privacy policy/PCI DSS_would
of_course prevent_them_from_discussing anything with you without_direct
approval from the customer first_- and_if they did that, they may as well
discuss_the_issue direct anyway.

Lastly,_the toughest chargebacks can take months to resolve. Help_with that
(as a merchant) would be_very useful(and so_I_can_imagine you providing a
compelling_service), but are you really committing_to take on a potentially
complex issue_for the customer? And wouldn't it be_a conflict to represent
both parties? Still,_a tool that eases the_admin of_chargebacks could be great
for both_sides...

------
iusdfhsdfiuh
Your terms and_conditions at_the end of_lodging says <http://james/something>

I like the service_(just used mailinator_to test it) but in the_end_I'm left
with the_feeling_there_is some_hidden cost to_me._I'd like_if_it was clear
that it was a_free_service for me.

I notice you are Australian?_Or have you localised_your_site really well?

>You must_not modify, adapt or hack_the Service or modify another website_so
as to_falsely imply_that it is associated with the Service, ChargeBack.cc, or
any other ChargeBack.cc_service.

You must not do illegal stuff?

>ChargeBack.cc_reserves the right to_update and_change_the Terms of_Service
from_time to_time without notice

Please change your policy on_this, tos-dr.info_will likely rate that section
badly.

Have yet_to get a notice_as_a "merchant" but I love the_experience as a
consumer.

~~~
myotherthings
Ah thanks for that_TOS fix.

The feedback about the_"hidden_cost"_is great. I've heard that_a lot. I
definitely need to communicate_somehow that we_attempt to up-sell merchants
with premium services and_use_the chargeback essentially as a lead_to_talk to
them.

Yup, Australian :) Although the_site_does_localise to the US and_UK as well.

There