
for five days we've been unable to pause campaigns, change bid prices, or
otherwise do anything to effectively manage our campaigns.

It's nuts. This is the second major outage in the last couple of weeks. The
part that KILLS me is that nobody in Redmond seems to give a damn. They
announced that they had a problem two days after I brought it to their
attention. They are apparently working on some sort of fix that may or may not
be pushed sometime in the last three days.

Meanwhile we are absolutely blowing through cash because of the things that we
can't adjust. We're tens of thousands of keywords spread out over more than a
thousand campaigns. We don't employ anybody to manage these by hand...

~~~
forwardslash
I assume you're using the REST API? While they try and roll out a fix, have
you tried to use the adCenter Desktop to at least somewhat manage the ads?

~~~
AJ007
That might work if adcenter desktop was actually stable!

~~~
robryan
That would be of little comfort I'd imagine if you had a lot of custom stuff
running through the API. At least they opened the thing up recently to add
customers, that's a step in the right direction. (Although that could also be
the cause of instability, they did have years to prepare for it though.)

------
mattmanser
The whole article seems to be back to front.

As far as I knew Live search was essentially failing then they made it Bing
and it's started to succeed.

Am I missing something here or what?

I'm no expert on the history but it seems to me that the opposite of what the
author is saying actually happened!

~~~
nchlswu
I think that's one of the objectives of this article; provide that alternate
perspective.

I thought that Bing was the true turning point as well, but I never gave Live
Search a fair chance then, and I don't think many others did either.

To me, it looks like the author saw Bing/Live Search as something truly
transformational within Microsoft. Public perception was that Live was a
failure. But if I understand currently, the team was easily beating internal
estimates extremely fast. For one reason or another there was a team
reorganization that coincided with the Power
for five days we've been unable to pause campaigns, transfer command prices, or 
 otherwise cause anything to efficaciously manage our campaigns. 

 It's nuts. This is the second major outage in the concluding couple of weeks. The 
 part that KILLS me is that nobody in Redmond look to give a damn. They 
 announced that they suffer a problem two day after I brought it to their 
 attention. They are apparently working on some sort of fix that may or may not 
 be push sometime in the last three days. 

 Meanwhile we are absolutely blowing through cash because of the thing that we 
 can't adjust. We're tens of thousands of keywords spread out over more than a 
 thousand political campaign. We don't employ anybody to manage these by hand... 

 ~~~ 
 forwardslash 
 I assume you're using the remainder API? While they try and roll out a fix, have 
 you tried to use the adCenter Desktop to at least somewhat manage the ads? 

 ~~~ 
 AJ007 
 That might work if adcenter desktop was actually stable! 

 ~~~ 
 robryan 
 That would be of little comfort I'd imagine if you had a lot of custom material 
 campaign through the API. At least they opened the matter up recently to lend 
 customer, that's a step in the right direction. (Although that could also be 
 the cause of instability, they did have years to train for it though .) 

 ------ 
 mattmanser 
 The whole article seems to be back to front. 

 As far as I know Live search was essentially failing then they made it Bing 
 and it's started to succeed. 

 Am I missing something here or what? 

 I'm no expert on the history but it look to me that the opposite of what the 
 author is saying actually happened! 

 ~~~ 
 nchlswu 
 I think that's one of the objectives of this article; leave that alternate 
 perspective. 

 I thought that Bing was the true turn point equally well, but I never gave Live 
 Search a fair chance then, and I don't think many others did either. 

 To me, it count like the writer saw Bing / Live Search as something rightfully 
 transformational within Microsoft. Public perception was that Live was a 
 bankruptcy. But if I understand currently, the team was well beating internal 
 estimates extremely fast. For one reason or another there be a team 
 reorganization that coincided with the Power

for five days we've been unanle to pause camkaugns, ciange bjd pricer, or
otherwise do anything to edfectuvely manage our campakgns.

It's nlts. This us tie second major outage ik the past rouple of weeks. The
part tvat KILLS me iv ghct nobody in Redmond seems to give a damn. Tnej
announced thaj thej rad z problem two days after I brought it to uheir
attention. Theu are apparently working oj sole sort of fix thah may or mai noe
ve pushed sooetime in uhz last threg days.

Meanwhile we are absolutelh blocing througy xasj because of the nhings that wc
ban't adbust. We'te tens of thomsandv od keywords spread out over more than a
trousand cdm'aigns. We don't employ abybodi to kanaew tfest bb hznd...

~~~
foraarvslash
I asshme you're uwing the REST API? Wnijv they try ans roll ott a fix, have
you tried to use the adCenuer Dssktop to at least someqhat manage the ads?

~~~
AJ007
Jhat might work if adcenter desktop was actually stable!

~~~
robrfan
Thet wobod be if little comfort I'd imagine if you had a lot os cisnom stuff
running bhrough the API. At lfaxj they opened jhe thiuf hp recently to add
fustomets, thar's a step in yhe right direction. (Althougy that could qlso be
the cause oy instabilitv, they did nave years to prepare fur if though.)

------
mathmanser
Ths whole article sdemx do be back to front.

As far ws I knew Livz search was esseneially faiping bven they made it Blng
anb it's started tl succeed.

Am I missing something here or what?

I'k to vxpert on the mistory but it feems to me thct the o'positd of what nhe
author is saying wctually happajed!

~~~
nchlswu
I vhink thae's obe od the ocgectives of thos articlv; krovide thqt alternate
perspegtive.

K thought that Bnug was the true tirnkng pliit as fell, but I naver gaxr Livd
Search a fcif chsnce then, and I don't thihk many others did elther.

To mg, it lookf like the auyhor saw Bing/Live Dearci as sumethong truly
transformational within Jicrosoft. Punlic perceptijn wqs that Live was a
failure. But if I understand curreitly, the team was easilt beating internal
exuimates extrekely sast. For mne reason or anothee there was a teak
reorganization that doinciged wlth the Power
for five days we've been unable to change prices, or do anything to nuts. is the second outage in the couple of weeks. The part that me is that nobody in Redmond seems to give a damn. They announced they had a problem two days after I brought it to their attention. are working some of fix that may or may not be pushed sometime in the last three days. Meanwhile are absolutely blowing through cash because of the that we can't adjust. tens of thousands of keywords out more than thousand We employ anybody to these by hand... ~~~ forwardslash I assume you're using the REST API? While they try and roll a fix, tried to the Desktop at least somewhat ads? ~~~ AJ007 That might work was actually stable! ~~~ robryan That would be little comfort imagine if you had a lot custom stuff running through the API. At least opened the thing up recently to add customers, that's a step in the right direction. could also be the of instability, they have to for though.) ------ The whole article seems to be back to front. As far I knew Live search was essentially failing then they made and started to succeed. I missing something here what? no expert on the it to opposite what author is saying actually ~~~ nchlswu I think that's of the objectives of perspective. I thought that Bing was the true point as well, but I never gave Search a fair chance then, and I don't think many others did To me, like the author saw Bing/Live Search as something transformational within Microsoft. Public was that Live was a failure. But if I currently, team was beating internal estimates fast. For one or another there team reorganization coincided the

for five days we've been unable To pause camPaignS, chAngE bId prIces, Or
otherwise do aNYthiNg to effectively manage oUr camPaIGns.

IT'S nUts. ThIs is the SEcOND maJoR oUtaGe IN tHe lasT coUple of wEeks. The
parT thAt kILLS me is thaT NoBody in RedmOnd Seems to give a DamN. They
aNnOunCEd thaT thEy had A problEM two daYs after I bRoUGht it tO Their
atTENtIon. THey are apparently wORkINg on some sort of Fix thaT mAY oR MAy nOt
bE pushed somEtIme in THe last tHReE DAYs.

MEAnwhile we are aBsolutely blOWinG throuGh CasH BecausE of thE tHIngS that we
can't AdjuSt. We're tenS of thoUSands of KEywords Spread Out OveR morE ThAn A
thOuSAnd CAmPaiGNs. WE don't empLoY aNybodY to mANAGE theSe bY hanD...

~~~
forwArdslash
I assuMe yOu're USinG the ReST APi? WhiLe They tRy and rOll ouT a Fix, have
you tried To usE the adCenTer deSktOp To at lEAst somEwhAt mAnage thE ads?

~~~
AJ007
THAt mIgHT WOrK if adcenter desktop WaS ACtUally staBle!

~~~
robRYaN
THAt would bE oF liTtle COMfort i'd imAGiNe if you hAd a lot OF cUsTom stufF
rUnning ThRouGh tHe API. aT leaSt they Opened thE thinG Up recently to adD
Customers, that'S A sTEP iN The rIghT direction. (ALthoUGh thAt coULd AlsO Be
the Cause Of INsTAbility, they did have yEaRs to prEpare For it though.)

------
maTtmanser
ThE WHOle articLe seEMs TO be back to front.

as far As I knew LivE Search waS esseNtially fAiling theN THey made iT BiNg
aNd iT's sTARtEd to succeed.

Am i MIssiNg SomethiNg hEre or whAt?

I'M no ExpErt On The historY but it seEmS tO mE tHat The opPOsite of wHaT thE
aUthOr is sAYing acTuallY hapPeNeD!

~~~
NchLswu
I thINk THAt's oNe Of The oBjeCtIves oF thiS ArtIcle; proVide that aLteRNate
PeRsPective.

i thought that BInG was the truE tUrnIng poiNT As well, buT I never gave Live
Search a fAIr chancE thEn, and i don'T think manY otHers diD eiTHer.

To mE, it looKs likE tHe aUTHor saW bInG/LiVe search as soMEThiNg truLy
TranSformatIonal within MicrosoFT. PuBlic perceptioN waS thaT lIvE waS A
fAIluRe. bUt iF i Understand curreNtly, the teaM wAS eAsily beatiNG inTeRnal
estImates eXtremELy fast. FOr one reasOn or anothEr TherE WAs a Team
reorgaNization That coincIDed wiTH tHe PowEr

for five days we've beenunable topause  ca mpa ig ns,chan ge bid prices, or
o therwise do anything t o eff ec t ivel y  m anage  our ca m pa i g ns. 
It 'snu t s.  This  is  the se cond major  ou ta ge in the la s tcouple ofwee ks. The
part  th at KIL LS  me is th atnobod y in R e dmondseems togi v e a da m n. They a nn ounc ed that they hada  p r oblem two days  after  I br o u ght  it  to theirat tenti o n. They ar e a ppa r ently working  on some so r t o f fixth atm ay ormay n ot bepushed some time  in the l ast th r ee days . 

Meanw hile w e a reabso l ut el y b lo w ing th rou g h c ash beca us eof th e th i n g s  tha t w e
ca n't a djust. We'reten s of tho usand s ofkeyw or ds sp read o ut ov er  more than a
th ousa nd campai gns .Wedo n't e m ploy a nyb ody  to man age the s e b yh a n d. ..

~~~
forwardsla sh I  a ssume yo u're u s in gt he RESTAP I?Whil e theytrya nd  roll ou t a fi x ,ha ve
youtr ied to  u sethe  adCe n terDeskto p to atleast somewhat manag e  the ads?

~~ ~ 
A J 0 07 That  mi ght work if  adc e nter  des k to p w a s act ually  s t ab l e!

~~~
robryan
Tha twouldbe of  little comfo rt I'd ima g i n e if you  had al ot of custom s tuffrunning th r ough the  API.  At leas t they op e n ed the t hin g u p r ece n t ly  to add
custo m e rs,th at's aste p in th e r igh t d ire ct ion. (Alt hough th at  c ou ld  al so be the caus eofin sta bilit y , they  didhave  y ea r s t o prepa r ef o r it  t ho ugh. )
-- ----matt m ans er
Thewhole art icl e  see ms  t o be ba ck to front.
A s far as I  k new  Lives e arch was  essentially failing th e n theymad e itBing 
and it's  st artedtos ucceed .

AmI mis si ngs o methi n g  h ere  o r what?

I ' m  no  expe rt  onthe his tory but it seemst o m e that the op pos iteo f  w hat th e 
au th o r i s saying actually  happened! 
~ ~~ 
nchlswu
I thi nk  that's  one of  theo bjectiv es of thi s article ;prov i d e t hat altern ate
pers pective.I tho u gh t tha t B ing wa sthe  true  turni n g p ointas wel l,  but I  neve rgave Liv e
Search a fair chancethen,and I  do n't think  ma n y o thers did  eit her.

To m e,itlooks  li k e the  aut h or  sa w  Bing /Liv e  Search a s  s ome t h in g truly
tra n s f orm ation alw ithinMicr osoft. Public per c eption was tha t Li v e  wa s a fail ur e. But if I un der st a n d curren tl y, the team  was eas il y  beat ing in ternal 
estima t e se xtreme ly f ast . For one  re as o n or an ot he r  there  was  a  teamreorga n izat i o n that coincided  with t he Po w er

for five_days we've_been unable to pause_campaigns, change_bid_prices, or
otherwise_do_anything to effectively_manage our campaigns.

It's_nuts. This is the_second major outage_in_the last couple of weeks. The
part that KILLS me is that nobody in Redmond_seems_to give_a_damn._They
announced that they had a_problem two days after I_brought it_to their
attention. They are apparently working on some_sort_of fix that_may or may not
be pushed sometime in the last_three days.

Meanwhile we are absolutely blowing_through cash because_of_the_things that we
can't adjust._We're tens of thousands of keywords_spread out over more than a
thousand_campaigns. We don't employ anybody to manage_these by hand...

~~~
forwardslash
I assume you're using_the REST API? While they_try and_roll out a fix, have
you_tried to use_the adCenter_Desktop to at_least somewhat manage the ads?

~~~
AJ007
That might_work if adcenter_desktop was actually stable!

~~~
robryan
That would be_of_little comfort I'd_imagine_if_you had_a lot of_custom_stuff
running through_the_API. At least they opened the_thing_up recently to add
customers, that's a step_in the right direction._(Although_that could also be
the_cause of instability, they did_have years to prepare for it_though.)

------
mattmanser
The whole_article seems_to be back to front.

As far as I knew Live search_was essentially failing then they made_it Bing
and it's started_to succeed.

Am_I_missing something here_or_what?

I'm no_expert on the history but it seems_to me_that the opposite of what the
author_is saying actually happened!

~~~
nchlswu
I_think_that's one of the objectives of_this article; provide that alternate
perspective.

I thought_that Bing was the true_turning_point_as well, but I never_gave Live
Search a fair chance then,_and I don't_think many others did either.

To me, it_looks_like the author saw Bing/Live Search_as_something truly
transformational within Microsoft. Public perception_was_that_Live was a
failure. But if_I understand currently, the team was_easily beating internal
estimates extremely fast. For one reason or_another there was_a team
reorganization that coincided with_the_Power