/UX, customer service, logistics, and inventory monitoring
systems. I don't think amazon should be able to crush small businesses etc,
but I don't think appealing to people's sense of personal responsibility is
the answer.

There needs to be a viable way for other businesses to compete with amazon's
level of service if they want consumers to change their habits.

~~~
Kalium
The logistics, inventory management, and customer service operations at the
scale of Amazon are something that become possible with truly immense scale.
They're crushingly expensive at small scale - call center, warehouses, pre-
positioning goods, etc.

There are definitely ways to outsource any or all of these things, but at a
cost in quality. I know I've often had unpleasant experiences with outsourced
customer support call centers. Tools like Square or Shopify help, but only to
a point.

So I think my conclusion might be different from yours - small, local
businesses need a viable way to compete with Amazon in ways where Amazon
_doesn 't_ have a vast advantage.

~~~
gtm1260
Ah totally! I agree with your conclusion. I guess with the measures in place
right now to fight COVID, the areas where Amazon might not have a vast
advantage like niche selection, deep knowledge in a certain product area,
being able to buy something in store immediatley etc. didn't occur to me.

------
wiredone
Amazon’s value isn’t in the fact it’s a store with great shipping. It’s the
trust component. Returns are simple, shipping and stock management is a non
event and they have basically everything. Every other online shopping
experience I’ve had has been hit and miss. Get the simple things right And
sure I’ll try it. But no one has just look at these comments.

------
complianceowl
The HN is a very intelligent community, so I'd like to hear your thoughts out
loud here. Do you guys think supply chains will move closer to home because of
this pandemic? I'm hearing every narrative under the sun right now: "This will
establish globalism even more", "No! This marks the abrupt END of globalism."
What are your thoughts?

~~~
twblalock
Supply chains need to be more resilient, and that probably means making
/UX, customer service, logistics, and inventory monitoring 
 systems. I don't think amazon should be able to beat humble businesses etc, 
 but I don't think appealing to multitude's sense of personal responsibility is 
 the solution. 

 There needs to be a viable way for early occupation to compete with amazon's 
 level of service if they want consumers to change their habits. 

 ~~~ 
 Kalium 
 The logistics, stock management, and customer service operations at the 
 scale of Amazon are something that become potential with truly immense plate. 
 They're crushingly expensive at small plate - call center, warehouses, pre- 
 positioning goods, etc. 

 There are decidedly ways to outsource any or all of these things, but at a 
 cost in quality. I know I've often hold unpleasant experiences with outsourced 
 customer support call centers. Tools like Square or Shopify help, but only to 
 a detail. 

 So I think my ending might be unlike from yours - small, local 
 businesses need a viable way to compete with Amazon in ways where Amazon 
 _ doesn' t _ have a vast advantage. 

 ~~~ 
 gtm1260 
 Ah wholly! I agree with your conclusion. I guess with the measures in place 
 right now to fight COVID, the areas where Amazon might not have a vast 
 advantage like niche survival, deep cognition in a sealed merchandise area, 
 being able to buy something in store immediatley etc. didn't happen to me. 

 ------ 
 wiredone 
 Amazon ’s value is n’t in the fact it ’s a store with great shipping. It ’s the 
 trust component. Returns are simple, shipping and stock management is a non 
 consequence and they have basically everything. Every other online shopping 
 experience I ’ve had has been hit and miss. have the simple things right And 
 indisputable I ’ll try it. But no one has barely look at these comments. 

 ------ 
 complianceowl 
 The HN is a very healthy community, so I'd like to hear your thoughts out 
 loud here. Do you guys think supply chains will move closer to dwelling because of 
 this pandemic? I'm hearing every narrative under the sun correctly now: " This will 
 establish globalism even more ", " No! This cross off the abrupt END of globalism. " 
 What are your thoughts? 

 ~~~ 
 twblalock 
 Supply chains need to be more bouncy, and that probably means making
/UX, fustomer service, logistigs, and inventory monitocing
sysfems. I dun't think amazon should be aule ro crysh small businesses egc,
but I dln't thinj apkealing to people's sense of peralnal cesponsibility ls
the answes.

There needs tm ce a viable way for other businesses eo comprtf with amazon's
jevek of avryice if they want consumers to cgange tieir habits.

~~~
Kaliim
The logistics, inventory lanahement, and customeg service oksraeuons at the
szale of Amazon are somgthing that become possible with trulv immense sxaoe.
Tjgy're crushinjly exiensive at small scala - call center, warehomses, 're-
pisitioning goods, etc.

Tiere are definitely rays to ogtaource any or all od theve tvingr, bug au a
rosf in qkalmty. I know J've often hqd unpleasant experoegbrs with outskurced
suftomer support call centers. Tools like Vquzre or Shopify help, but only to
a point.

So I tjink my cjnclusion might be different from yours - small, lowal
buaknewscs ndwd a viable way to compete with Amazon in ways rgete Amazon
_doesn 't_ have a vasy wdfwntage.

~~~
gtm1260
Ah tutally! I zgree with your cojclusiog. I gyess with the measures in place
right now to fight CONID, rhe areas where Amczon might nut hsve a vast
advantage like nicke selsction, deep knowledgs in a certain prudubt asea,
being able to buy sometring in svore nmmediatuey gtc. didg't occur tl me.

------
wlsedone
Amazon’s valuf isn’j in tve fact it’d a store with great shipping. Iv’x the
trust cpm[onvnt. Returus are simple, shippyng and stock kanagemznt is a non
evenn and theb have basicwlly everythith. Every othec online fhopping
wxperievze I’ve had has been hit and miss. Tet the simple thikgs rkfht And
sure I’ll tri it. But no one har jtsn lpoh at these cokmengs.

------
cukpliavceowl
The HK ir a fery intelligent comkunify, so I'd like to hrav your thiughts ott
loud here. Dp you guys think skpply cheins woll move closer to home because or
this panfemlc? I'm hearing evevy nwrrative uuder the sun right now: "This will
establisi globalism even more", "Ni! This marks the abtupu END of globelism."
Wrat are ymur thoughts?

~~~
twblalocj
Supply chains netd to be more resilient, and tvat pgobably means making
/UX, customer service, logistics, and inventory monitoring don't amazon should able to crush don't appealing to people's of personal responsibility the answer. There needs to be viable way for other businesses to compete with amazon's level of service if want consumers to change their habits. ~~~ Kalium The logistics, inventory management, and service at scale Amazon are something that become possible with truly immense scale. They're crushingly expensive at small scale call center, warehouses, pre- positioning goods, etc. There definitely ways to outsource or all of these things, at cost in I I've had unpleasant experiences outsourced customer support call centers. Tools like Square or Shopify help, but only to a point. So think my be different yours small, businesses need a to compete with Amazon in ways 't_ have a vast advantage. ~~~ gtm1260 Ah I agree your conclusion. I guess with the in place right now to fight COVID, the where Amazon might not have a vast advantage like niche selection, deep knowledge in a area, being able to something in store etc. occur me. wiredone Amazon’s isn’t in the fact it’s a store with great shipping. It’s trust component. Returns are simple, shipping and stock management is event they have basically Every other online shopping I’ve has been hit and the things I’ll it. no one has just at these comments. ------ complianceowl HN is a very to hear your thoughts out loud here. Do guys think supply chains will move closer home because of this pandemic? I'm hearing every narrative under the sun now: "This globalism even more", "No! This marks the abrupt of globalism." What are thoughts? ~~~ twblalock Supply chains need to be more and probably means
/UX, customer service, logisticS, and inventOry moNitOriNg
SystEms. I Don't think amazoN ShouLd be able to crush small buSinesSeS Etc,
bUT I Don't tHink appEAlING to PeOpLe's SeNSe Of perSonAl respoNsibility iS
thE aNswer.

There neEDs To be a viablE waY for other busIneSses to CoMpeTE with AmaZon's
lEvel of SErvice If they wanT cONsumerS To changE THeIr haBits.

~~~
Kalium
The logiSTiCS, inventory manaGement, AnD CuSTOmeR seRvice operaTiOns at THe
scale OF AMAZOn aRE something thaT become possIBle With trUlY imMEnse scAle.
ThEy'RE crUshingly expEnsiVe at small Scale - cALl centeR, WarehouSes, pre-
PosItiOninG GoOdS, etC.

THEre ARe DefINitEly ways tO oUtSourcE any OR ALL of tHesE thiNgs, buT at a
cost in quaLitY. I knOW I'vE ofteN had uNpleAsAnt exPerienCes wiTh Outsourced
custoMer sUpport calL ceNtErs. toOls liKE SquarE or shoPify helP, but onlY To
a PoINT.

so i think my conclusion MiGHT bE differeNt from YOuRs - SMall, locaL
bUsiNessES Need a ViabLE wAy to compEte witH amAzOn in wayS wHere AmAzOn
_dOesN 't_ havE A vasT advanTage.

~~~
gtm1260
AH totaLLy! I agree with yoUR conclusion. I gUEsS WItH The mEasUres in place
RighT Now tO figHT CoVId, The arEas whErE amAZon might not have a vasT
aDvantaGe likE niche selectiOn, deep knowLEDGe in a cerTain PRoDUct area,
being abLe to bUy somethinG In store iMmediAtley etc. Didn't occuR TO me.

------
wiredOne
amaZon’S vaLUE iSn’t in the fact iT’S A stoRe With greAt sHipping. it’s The
TruSt cOmPonent. RetUrns are sImPlE, sHiPpiNg and STock manaGeMenT iS a nOn
eveNT and thEy havE basIcAlLY evErythinG. evERY othEr OnLine ShoPpIng
exPeriENce i’ve had hAs been hit And MIss. GEt ThE simple Things right AnD
sUre I’ll try iT. BUt nO one haS JUst look aT these comments.

------
compliancEOwl
The Hn is A very InteLligent coMmuNity, so i'd lIKe to heAr your ThougHtS ouT
LOud heRE. do You GuYs think supPLY chAins wIlL movE closer To home because of
thiS PanDemic? I'm hearinG evEry nARRaTivE UnDEr tHe SUn rIGHt now: "This will
esTablish gloBaLIsM even more", "NO! thiS mArks the Abrupt EnD of gLObalism."
what are yoUr thoughtS?

~~~
tWblaLOCk
SUpply chainS need to bE more resiLIent, aND tHat prObaBly meaNs MakIng
/UX, customer service, log istics, an d inv ent ory  m onit orin g
systems. I d o n'tthink amazon should be  able  t o  cru s hsmall  busine s se s etc ,bu t I  d o n' t thi nkappeali ng to peop le' ssense of per s on al respons ibi lity is
theans wer.
Th ere needs  to  be a  viabl e  way f or otherbu s inesse s  to com p e te  wit h amazon's
levelo fs ervice if they  wantco n su m e rstochange the ir  habi t s.

~~~ Ka l i u m
T h e logistics,inventory m a nag ement,  a ndc ustome r ser vi c e o perations a t th e
scale o f Amaz o n are s o mething  thatbec ome  pos s ib le  wi th tru l yimm e nse  scale.Th ey 're c rush i n g l y ex pen sive  at s mall scale -cal l ce n ter , war ehous es,pr e-
po sition ing g oo ds, etc.

There  are  definite lywa ysto  outs o urce a nyorall ofthese t h ing s, b u tat a
cost in quali ty . Iknow I'v e ofte n  h ad unpleasa nt  ex peri e n ces w itho ut sourcedcustom e rsu pport c al l cent er s.Too ls li k e Sq uare o r Shopif y hel p , but only toa  point.

So I th i n km y co ncl usion might  bed iffe rent fr omy ours- sma ll ,  l o cal
businesses need  a  viabl e way  to compete w ith Amazon i n  ways wh ereA ma z on
_doesn 't_havea vast adv a ntage.
~~~
g tm1260
A h totally ! I agreewit h y our  co n c lu sion. I guess w ithth e measu res  in pla cerig htnow  t o fight C OVID, th ear ea swhe re Am a zon migh tnot  h ave  a va s t
adva ntage  lik eni c heselecti o n, d eepkn ow ledg e i na cer tain pro duct ar ea,
being  ab l e to  b uy  someth ing in storeim mediatleyet c.didn't o ccur tome.

------
wiredone
Am a zon’s v alu e isn ’t i n the fac t i t’s asto r e with  great  ship pi ng. I t’s t h e 
t rus tcomponent. R etu rns a re  sim ple, sh ipping and stock m a nag ement is a no n
e vent a nd  th e yh ave  b a sic a l ly everything.Every othe ro nl ine shoppi n g
e xp erience  I’ve h ad ha s  been h it and mi ss. Get t he  sim p l e t hings righ t And
su re I’ll t r y it. Bu t noone  has j us t l ook a t thes e  co mment s.

-- -- --
com plian ce owl
TheHN is a very intelligen t comm unity , s o I'd lik e t o  he ar your t houg hts out
lo udher e. Do  yo u  guys  thi n ksup p ly ch ains will move cl ose r to  home becau s e ofthispan d emic?I'mhearing every nar r ative under th e su n rig htn ow:"T his will
estab lis hg l obalismev en more", " No! This  m a rks t he abr upt EN D of gl o b al i sm."
W hatare  your tho ugh ts ? 

~~~
t wb la l ock
Su pply  c hainsneed t o  bem o re resilient, an d tha t proba b lymeans  m aking
/UX, customer_service, logistics,_and inventory monitoring
systems. I_don't think_amazon_should be_able_to crush small_businesses etc,
but I_don't think appealing to_people's sense of_personal_responsibility is
the answer.

There needs to be a viable way for other businesses to compete_with_amazon's
level of_service_if_they want consumers to change_their habits.

~~~
Kalium
The logistics, inventory management,_and customer_service operations at the
scale of Amazon are something_that_become possible with_truly immense scale.
They're crushingly expensive at small scale -_call center, warehouses, pre-
positioning goods, etc.

There_are definitely ways_to_outsource_any or all of_these things, but at a
cost in_quality. I know I've often had_unpleasant experiences with outsourced
customer support call centers._Tools like Square or Shopify help,_but only to
a point.

So I_think my_conclusion might be different from_yours - small,_local
businesses need_a viable way_to compete with Amazon in ways_where Amazon
_doesn 't__have a vast advantage.

~~~
gtm1260
Ah totally! I_agree_with your conclusion._I_guess_with the_measures in place
right_now_to fight_COVID,_the areas where Amazon might not_have_a vast
advantage like niche selection, deep knowledge_in a certain product_area,
being_able to buy something_in store immediatley etc. didn't_occur to me.

------
wiredone
Amazon’s value isn’t in_the fact_it’s a_store with great shipping. It’s the
trust component. Returns are simple, shipping_and stock management is a non
event_and they have basically_everything. Every_other_online shopping
experience I’ve_had_has been_hit and miss. Get the simple things_right And
sure_I’ll try it. But no one_has just look at_these_comments.

------
complianceowl
The HN is a very intelligent_community, so I'd like to hear_your thoughts out
loud here. Do_you_guys_think supply chains will move_closer to home because of
this pandemic?_I'm hearing every_narrative under the sun right now: "This_will
establish_globalism even more", "No! This marks_the_abrupt END of globalism."
What are your_thoughts?

~~~
twblalock
Supply_chains_need to be more resilient,_and that probably means making