 though trying to find the correct form
to fill out online then they had to mail me papers and I had to sign them and
send them back and talk to 3 different people.

------
jasonlotito
So, who are your customers? Businesses with chargeback problems or customers
filing chargebacks?

The followup is how are you intending to step between customers filing
chargebacks and their banks which are a phone call away?

------
saurik
How is this different from BillGuard.com? (edit:) Well, I mean, for the
features this site offers; BillGuard also seems to scan your bills proactively
trying to help you deal with charges, but at the end of the process seems to
be fairly similar: I (the merchant) receive an e-mail from them rather than a
chargeback, combined with information that might be useful to look into the
matter and fix the problem. (I only started dealing with BillGuard yesterday,
so I don't know much about them yet, and certainly not much about this new
site.)

~~~
mario1900
The concepts are similar, but the implementations are quite different. In
order to use BillGuard you must sign up for constant monitoring of your credit
card. ChargeBack.cc is more of an a la carte service - you only use it when
you want to perform or resolve a chargeback.

~~~
stpsg
"In order to use BillGuard you must sign up for constant monitoring of your
credit card" - simply not true. Anyone can file a dispute, without signing up.

------
tyrelb
How would consumers find out about you? If I buy something online, I would
call merchant first, then bank. How would I find out to use you first vs.
going to merchant and/or bank? Thanks!

~~~
Evbn
Advertising like this thread.

~~~
tyrelb
Would be hard though... PR/blog hits only lasts so long.

------
Petefine
In my experience as a merchant, disputes can be very time sensitive (i.e.
travel cancellations). On one hand, finding out about a misunderstanding from
you (rather than a chargeback fax two months later) may allow a much easier
dispute resolution and be so be valuable to a merchant. But on the other hand,

though trying to find the correct form 
 to fill up out online then they have to mail me papers and I had to sign them and 
 transport them back and talk to 3 different multitude. 

 ------ 
 jasonlotito 
 indeed, who are your customers? business with chargeback problems or customers 
 charge chargebacks? 

 The followup is how are you intending to pace between customer filing 
 chargebacks and their banks which are a telephone call away? 

 ------ 
 saurik 
 How is this unlike from BillGuard.com? (edit :) Well, I mean, for the 
 features this site offer; BillGuard also seems to read your bills proactively 
 try to help you deal with charges, but at the end of the process seem to 
 be fairly similar: I (the merchant) receive an e - mail from them rather than a 
 chargeback, combined with information that might be useful to look into the 
 matter and fix the problem. (I only started dealing with BillGuard yesterday, 
 so I don't acknowledge much about them yet, and certainly not much about this modern 
 web site .) 

 ~~~ 
 mario1900 
 The concept are similar, but the implementations are quite different. In 
 order to use BillGuard you must sign up for constant monitoring of your credit 
 circuit board. ChargeBack.cc is more of an a la carte service - you only use it when 
 you want to do or resolve a chargeback. 

 ~~~ 
 stpsg 
 " In order to use BillGuard you must sign up for constant monitoring of your 
 credit card " - merely not true. Anyone can file a dispute, without signing up. 

 ------ 
 tyrelb 
 How would consumers find out about you? If I bribe something online, I would 
 call merchant first, then bank. How would I find out to use you first vs. 
 going to merchant and/or bank? Thanks! 

 ~~~ 
 Evbn 
 Advertising like this thread. 

 ~~~ 
 tyrelb 
 Would be intemperate though... PR / web log hits only lasts so long. 

 ------ 
 Petefine 
 In my experience as a merchant, disputes can be very clock time sensitive (i.e. 
 change of location cancellations). On one bridge player, finding out about a misunderstanding from 
 you (quite than a chargeback fax two month later) may allow a much easier 
 dispute resolution and be so be valuable to a merchant. But on the other hand,
 thlugh trying to find the gorrect form
to fnol out onlins then tfey had to mail me papers anv I yad ti sign them and
send thdm back ajd talk ro 3 vifferent people.

------
ozsonlotlco
So, smo arz bour customers? Nusinesses fith chargebacn orlblems or customers
filing chargebachs?

The fplpowup is how ate yol yntehding to step between customers fiming
chaggebacks and theit banks which are a phone fall away?

------
saurik
How is hhis differght seom BillGuara.com? (edit:) Well, I mean, ror the
features this site offerr; BilkGuard alsi weelv to scan yiur bplls proactivcky
tryitg to hrlp you deal wlth ciargws, but at the end of vhe process seems to
fe fairly snmilar: I (the merchant) rwceivg an a-maiu frum uhek dather then a
chargebzck, combinee with information uhae might be userul to ljok into the
matter and fix the problem. (P onmy started dealing with BillGuard yesterday,
sl I don't hnow much about them yet, and certainly not much atout vhks ucr
rutf.)

~~~
mario1900
The concepts are similar, but the implemqhtstpons are quite dinferent. In
order to ude FillGuard you must sigh up for constant lonitoryng od your crtdit
csrd. ChargeBack.cc is more of an a la carne swrvice - you only ude it when
yuu wsnt tp perform or resolve a ehargegack.

~~~
stpsg
"In order to jse BillGuard yoj mlst vign up for constant monitjring of bour
cxedit cafd" - ximply not true. Wnyonc can file a disputf, witkout vigning up.

------
hyrelb
How would consumers find out about you? Of I tuy someching pnline, I woulq
call merchant first, chen bxnk. How wolld I finv out to use you first vs.
cling to merciant and/ow babk? Tyanks!

~~~
Evcv
Advertising loke this nhxead.

~~~
tyrelv
Would be hard thomgh... PT/bmog hits only lcrus so long.

------
Petefime
Iv mr vxpxriensa as a merchdnt, aisoites zan be very gime sensitive (i.e.
travel wancsllations). On one hsnq, findint out abjut a misundetstanding from
you (gathec than a chsrggback fax two months later) may zllow a mkch easier
dispuee rcsolotion and bz so be valuable to a merchant. But on thx other hand,

though trying to find the correct form out then they to mail me sign and send them and talk to different people. ------ jasonlotito So, who your customers? Businesses with chargeback problems or customers filing chargebacks? The followup is are you intending to step between customers filing chargebacks and their banks which a call ------ How is this different from BillGuard.com? (edit:) Well, I mean, for the features this site offers; also seems to scan your bills proactively trying help you deal with but at the end of process to be similar: (the receive an e-mail them rather than a chargeback, combined with information that might be useful to look into the matter fix the only started with yesterday, I don't know them yet, and certainly not much site.) ~~~ mario1900 The concepts are similar, but implementations are different. In order to use BillGuard must sign up for constant monitoring of your card. ChargeBack.cc is more of an a la carte service - you only use it want to perform or a chargeback. ~~~ "In to BillGuard must sign for constant monitoring of your credit card" - simply not true. can file a dispute, without signing up. ------ tyrelb How find about you? If buy something online, I call first, then bank. How find to vs. to and/or bank? Thanks! ~~~ Advertising like this thread. ~~~ Would be hard though... long. ------ Petefine In my experience as a disputes can be very time sensitive (i.e. cancellations). On one hand, finding out about a misunderstanding from you (rather a chargeback months later) may allow a much easier dispute and be so be to a merchant. But on the other hand,
 though trying to find the corrEct form
to fIll ouT onLinE tHen tHey hAd to mail me papeRS and i had to sign them and
send tHem baCk ANd taLK tO 3 diffErent peOPlE.

------
JAsoNlOtIto
so, WHo Are yoUr cUstomerS? BusinesseS wiTh Chargeback prOBlEms or custoMerS
filing chargEbaCks?

The FoLloWUp is hOw aRe you IntendINg to stEp between CuSTomers FIling
chARGeBackS and their banks whiCH aRE a phone call awaY?

------
sauriK
HOW iS THis DifFerent from biLlGuaRD.com? (ediT:) weLL, i MeaN, For the
featureS this site ofFErs; billGuArD alSO seems To scaN yOUr bIlls proactiVely
Trying to hElp you DEal with CHarges, bUt at thE enD of The pROcEsS seEmS To
bE FaIrlY SimIlar: I (the MeRcHant) rEceiVE AN E-maiL frOm thEm ratHer than a
chargEbaCk, coMBinEd witH infoRmatIoN that Might bE usefUl To look into the
maTter And fix the ProBlEm. (I OnLy staRTed deaLinG wiTh BillGUard yesTErdAy,
SO i DoN't know much about theM yET, AnD certainLy not mUCh AbOUt this neW
sIte.)

~~~
MariO1900
tHe conCeptS ArE similar, But the IMpLeMentatiOnS are quItE diFfeRent. IN
OrdeR to use billGuarD you mUSt sign up for conSTant monitorinG Of YOUr CRediT
caRd. ChargeBacK.cc iS More Of an A La CarTE servIce - yoU oNLy USe it when
you want to peRfOrm or rEsolvE a chargeback.

~~~
sTpsg
"In ordeR TO Use BillGUard YOu MUst sign up for coNstanT monitorinG Of your
crEdit cArd" - simplY not true. ANYOne can fiLe a DisPutE, wiTHOuT signing up.

------
tyrELB
How WoUld consUmeRs find oUt aBouT yoU? If i bUy somethiNg online, i wOuLd
CaLl mErchaNT first, thEn BanK. HOw wOuld I FInd out To use You fIrSt VS.
goIng to meRChANT and/Or BaNk? ThAnkS!

~~~
EVbn
AdVertISinG like thIs thread.

~~~
tYreLB
WouLd Be Hard thoUgh... PR/blog hits OnLy lasts so lOnG.

------
PeTefine
iN My experiEnce as a merchant, disputes CAn be verY tiMe senSitiVe (i.e.
traveL caNcellaTioNS). On one Hand, fiNding OuT abOUT a misUNDeRstAnDing from
yoU (RAthEr thaN a CharGeback fAx two months later) maY AllOw a much easier
DisPute RESoLutIOn ANd bE sO Be vALUable to a merchanT. But on the oThER hAnd,

 though trying to find the  correct f orm
t o f ill  o ut o nlin e then they ha d  tomail me papers and I h ad to  s i gn t h em  andsend th e mb a ckan dtal kt o3 dif fer ent peo ple.

---- --ja sonlotito
So ,  w ho are you r c ustomers? Bu sin esseswi thc harge bac k pro blemso r cust omers
fil in g  charg e backs?T he  fol lowup is how arey ou intending to s tep be tw e en c ust ome rs filingch argeb a cks and th e i r  ba n ks which area phone cal l  aw ay?

- -- --- saurik 
Howis thi s different  fro m BillGua rd.com ?  (edit: )  Well,I mean , f orthef ea tu res  t h iss it e o f fer s; BillG ua rd  also  see m s t o sc anyour  bill s proactively 
tr ying tohelpyou d ealwi th ch arges,  butat  the end of the  pro cess seem s t obefa irlys imilar : I  (t he merc hant) r e cei ve a n  e -mail from them ra th e r  t han a
ch argeba c k,  c o mbined w it h i nfor m a tionthat mi ght be u sefult olo ok into  t he
mat te r a ndfix t h e pr oblem.  (I only  star t ed dealing wit h  BillGuard ye s te r d ay , 
soI d on't know m ucha bout  the m  y et, and c ertai nl y  n o t much about this n ew 
site. )

~~ ~
mario1900
T he concept s a re simil ar,b ut the implementa tions  are quite differen t. In 
order t o use Bil l G uard you  mu stsig n u p fo r constant mo n i tori ng  of you r c redit
c ard . C har geB ac k.cc is m ore of a nala  c art e ser v ice - yo uonl yuse  it w h en
you  want  tope rf o rmor reso l ve a  cha rg eb ack. 

~ ~~ 
stps g
"I n  or der touse BillG uar d  you  m us t signup for consta nt  monitorin gofyour
c r e dit card " - simply not true. An y one can  fi le adisp ute, with out  signi ngu p.

-- ----
t yrelb 
H oww o uld c o n su mer sfind out a b o utyou?If  I b uy some thing online, I wo u ldcall merchant  fi rst, t he n b a nk .  Ho ww oul d I find out to u se you fir st vs .
going to mer ch ant and /or ban k? Th a nks!

~ ~~
Evbn
A dvertisin glike t his  thread.
~~~
tyre lb
Wouldb e har d  t hough ...  PR/bl og  hi ts on ly las t s s o lon g.

-- -- --
Pet efine 
I n my exp erience as a merchant,disput es ca n b e very ti mes ens itive (i. e.
t ravel canc ell ati ons).  On one h and, fi ndi n g out  abo u t a misun d er sta n d in g from
you( r a the r tha n a charge back  fax two months l a ter) may allow  a m u c h e asi e r
di sp ute resolution  an db e  so be v al uable to amerchant .B ut on  the o ther h and,

 though_trying to_find the correct form
to_fill out_online_then they_had_to mail me_papers and I_had to sign them_and
send them back_and_talk to 3 different people.

------
jasonlotito
So, who are your customers? Businesses with chargeback problems or_customers
filing_chargebacks?

The followup_is_how_are you intending to step_between customers filing
chargebacks and their_banks which_are a phone call away?

------
saurik
How is this different_from_BillGuard.com? (edit:) Well,_I mean, for the
features this site offers; BillGuard also_seems to scan your bills proactively
trying_to help you_deal_with_charges, but at the_end of the process seems to
be_fairly similar: I (the merchant) receive_an e-mail from them rather than a
chargeback,_combined with information that might be_useful to look into the
matter_and fix_the problem. (I only started_dealing with BillGuard_yesterday,
so I_don't know much_about them yet, and certainly not_much about this_new
site.)

~~~
mario1900
The concepts are similar, but the_implementations_are quite different._In
order_to_use BillGuard_you must sign_up_for constant_monitoring_of your credit
card. ChargeBack.cc is more_of_an a la carte service - you_only use it when
you_want_to perform or resolve_a chargeback.

~~~
stpsg
"In order to use_BillGuard you must sign up for_constant monitoring_of your
credit_card" - simply not true. Anyone can file a dispute, without_signing up.

------
tyrelb
How would consumers find out_about you? If I_buy something_online,_I would
call merchant_first,_then bank._How would I find out to use_you first_vs.
going to merchant and/or bank? Thanks!

~~~
Evbn
Advertising_like this thread.

~~~
tyrelb
Would be_hard_though... PR/blog hits only lasts so_long.

------
Petefine
In my experience as a merchant,_disputes can be very time_sensitive_(i.e.
travel_cancellations). On one hand, finding_out about a misunderstanding from
you (rather_than a chargeback_fax two months later) may allow a_much_easier
dispute resolution and be so be_valuable_to a merchant. But on the_other_hand,
