 into an endless loop with a service rep clearly just reading from a script and not offering any real help as you rehash the problem, “you don't have a path forward, you don't have any way to respond or fix the problem,” she says. “[And] we don't like cliffhangers … there's a reason we move to edge of our chairs when music reaches a crescendo.”

While this can be seen even in a much more entertaining situation — Karmarkar cites a scene in “Who Framed Roger Rabbit” where it's impossible to resist ending the “shave and a haircut...” jingle — it's infuriating when we're left hanging with no power to change things.

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Bad Customer Service Can Feel Like an Unresolved Loop

The nasty encounters generate all these negative emotions, Karmarkar says, and emotions have a duration. “If you can't handle them, process them or switch them,” of course they're going to hang on. Since we can't just set them aside, “I would imagine that is what can poison the rest of the day.”

Any justification that allows us to close that narrative leads to [fewer] rage-inducing interactions.

Things can take an even more drastic turn when we move through the various channels of communication. Interacting with a real live person — face to face — is much easier to navigate, Karmarkar says, thanks to nonverbal cues like facial expression and body language. Much is lost on the phone, not to mention in online chat support — where now we have to wonder if we're even talking to a human or a robot.

The awful feeling that we're not being acknowledged is so bad, in fact, that even a negative resolution may be better than feeling you were cut off, she says. We can even make do with some kind of justification. “People feel better with a concrete reason,” she says. “Any justification that allows us to close that narrative leads to [fewer] rage-inducing interactions. For example in the airline industry, providing some information about a delay is better than giving none.”

Reach for Resolution, Even if the Problem Remains

But where does that leave us if the company truly just doesn't seem to care? Unfortunately there's no easy answer. Look, it's just hard. We're no longer talking just about
into an endless loop with a service rep clearly barely understand from a script and not offering any real assistant as you rehash the problem, “ you don't hold a path forward, you don't suffer any way to respond or cook the problem, ” she says. “ [ And ] we don't wish cliffhangers … there's a reason we move to edge of our chairs when music reaches a crescendo. ” 

 While this can be seen even in a a lot more entertaining situation — Karmarkar cites a scene in “ Who Framed Roger Rabbit ” where it's impossible to protest ending the “ shave and a haircut... ” jingle — it's infuriate when we're left hang with no power to deepen things. 

 Get the better newsletter. This web site is protected by recaptcha 

 Bad Customer Service Can Feel Like an Unresolved Loop 

 The nasty encounters generate all these damaging emotions, Karmarkar says, and emotions have a duration. “ If you can't handle them, process them or switch them, ” of course they're going to hang on. Since we can't merely set them aside, “ I would think that is what can poison the remainder of the sidereal day. ” 

 Any justification that allows us to close that narrative leads to [ fewer ] rage - inducing interactions. 

 Things can drive an even more drastic turn when we move through the various channels of communication. Interacting with a real bouncy person — face to face — is much easier to voyage, Karmarkar says, thanks to gestural cues like facial expression and body language. Much is lost on the phone, not to note in online chat support — where now we have to wonder if we're even talking to a human or a robot. 

 The awful spirit that we're not being acknowledged is so regretful, in fact, that even a negative resolution may be better than feeling you were dilute off, she says. We can even reach do with some kind of justification. “ People feel better with a concrete cause, ” she says. “ Any justification that allows us to close that narrative leads to [ fewer ] rage - inducing interactions. For example in the airline diligence, providing some information about a delay is beneficial than giving none. ” 

 Reach for Resolution, Even if the Problem Remains 

 But where does that leave us if the company truly just doesn't appear to care? Unfortunately there's no easy answer. Look, it's just hard. We're no longer talk barely approximately
 inho an endless loop with x service rep clearly oust rezding frum a script and not offering aby reql help as you rehash ghe problvm, “you dob't heve a path forwacs, you don't habc any xay to respond pr fix the problem,” she sdyr. “[Cnd] we don't like cliffhangers … there'f a reaxoj we move to eqge ps oud chairs when music reaches a cresdendo.”

Whple this can be sren even in a much more enhertwining situation — Narmarkar cutes q scene in “Wfo Framed Gmger Rabbij” where it's impossible to resist endiug the “shavg znf a haircut...” oingle — it's infuriating whan we're left hanging eiti no power to change thinjs.

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Bxe Cjstkmxr Aervicf Cen Feel Liks an Unresooved Loop

The nasty tncjlmters generafe all trese negative emotions, Karmarkar says, atd smotions have a duratiob. “If you can't handle jhem, procefs them or switch them,” of course they're going to vang kv. Snkge wd cwn't just set them aside, “I would imagine that ya ehst can poison bhe rest of the dau.”

Ajy tustification that cmlkws us to close thwt narrwtive leads to [fewrr] rage-inducing interactionw.

Things can nake an even more drascic turn wheu we mpve tnrough the various chanuels or communicahion. Intedxcting with a rexl kiee person — face to face — if much eawier to navkgatg, Karmawkar says, hhanks to nonverbal cues like fdcial exprfssion and body language. Much is lost on the khote, tot to mzntion in online chwt support — whgre now wz have to wonder if we'rx even talkigg to a human lr a robot.

Thx awful fqelibg tyat we'rd not being ackmowledged is so bad, in fact, that even a vsgative resolutnub may be better thxn sevliig yot were cut ofx, shd sxus. We can evtu mckd do with some kind of jgstirication. “People ferl better qith a cjncrete reasom,” she says. “Any jusuificavion tiat alkowf us to close that narrative lsads to [ffwev] rage-inducind inberastions. For example in the airline industry, providmng some information abiut a delay is bettgr uhan giving npne.”

Rewch for Rasolution, Even if thw Problem Remains

Nut where does that lezve us if tje company truly just doesn't seem to care? Unfortunately there's no easy anwwer. Look, it's just harc. We'rv nj longew tapying just about
into an endless loop with a service just from a and not offering rehash problem, “you don't a path forward, don't have any way to respond fix the problem,” she says. “[And] we don't like cliffhangers … there's a we move to edge of our chairs when music reaches a crescendo.” While can seen in much more entertaining situation — Karmarkar cites a scene in “Who Framed Roger Rabbit” where it's to resist ending the “shave and a haircut...” — it's infuriating when left hanging with no power change Get the newsletter. site protected by recaptcha Customer Service Can Feel Like an Unresolved Loop The nasty encounters generate all these negative emotions, Karmarkar and emotions duration. “If can't them, them or switch course they're going to hang on. just set them aside, “I would imagine that what can the rest of the day.” Any that allows us to close that narrative leads [fewer] rage-inducing interactions. Things can take an even more drastic turn when we move through channels of communication. Interacting a real live — to — much easier navigate, Karmarkar says, thanks to nonverbal cues like facial expression and language. Much is lost on the phone, not to mention chat — where now have to wonder if even to a human or The feeling being is bad, in fact, that a negative resolution may be than feeling you were can even make do with some kind of “People feel better with a concrete reason,” says. “Any justification that allows us to close that narrative leads to rage-inducing interactions. in the airline industry, providing some information about delay is better than none.” Reach for Resolution, Even if the Problem Remains where that leave if the company just doesn't seem care? Unfortunately there's answer. Look, just We're just about
 into an endless loop with a serVice rep cleArly jUst ReaDiNg frOm a sCript and not offERing Any real help as you rehash The prObLEm, “yoU DoN't havE a path fORwARD, yoU dOn'T haVe ANy Way to ResPond or fIx the problEm,” sHe Says. “[And] we don'T LiKe cliffhanGerS … there's a reasOn wE move tO eDge OF our cHaiRs wheN music REaches A crescendO.”

WHIle thiS Can be seEN EvEn in A much more entertaiNInG Situation — KarmaRkar ciTeS A sCENe iN “WhO Framed RogEr rabbiT” Where it'S ImPOSSibLE to resist endiNg the “shave aND a hAircut...” JiNglE — It's infUriatInG WheN we're left haNginG with no poWer to cHAnge thiNGs.

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BAd cuStomeR SerVICE can FEel like An UnrEsolved Loop

ThE naSty eNCouNters GenerAte aLl These NegatiVe emoTiOns, Karmarkar sayS, and Emotions hAve A dUraTiOn. “If yOU can't hAndLe tHem, procEss them OR swItCH THeM,” of course they're goiNg TO HaNg on. SincE we can'T JuSt SEt them asIdE, “I wOuld IMAgine That IS wHat can poIson thE ReSt Of the daY.”

ANy justIfIcaTioN that ALlowS us to cLose that NarraTIve leads to [feweR] Rage-inducing iNTeRACtIOns.

THinGs can take an Even MOre dRastIC tUrn WHen we Move tHrOUgH The various channels oF cOmmuniCatioN. Interacting wIth a real liVE PErson — facE to fACe — IS much easier to nAvigaTe, KarmarkaR Says, thanKs to nOnverbal Cues like fACIal expreSsiOn aNd bOdy LANgUage. Much is losT ON the PhOne, not tO meNtion in OnlIne ChaT suPpOrt — where nOw we have To WoNdEr If wE're evEN talking To A huMaN or A roboT.

the awfUl feeLing ThAt WE're Not beinG AcKNOwleDgEd Is so Bad, In Fact, tHat eVEn a NegativE resolutiOn mAY be bEtTeR than feEling you were cUt Off, she says. we Can Even maKE Do with soMe kind of justification. “PeOPle feel BetTer wiTh a cOncrete reAsoN,” she saYs. “ANY justiFicatiOn thaT aLloWS Us to cLOSe ThaT nArrative leADS to [Fewer] RaGe-inDucing iNteractions. For examPLe iN the airline inDusTry, pROViDinG SoME inFoRMatION about a delay is bEtter than gIvINg None.”

Reach fOR ReSoLution, EVen if thE ProbLEm RemaiNs

But wherE does that LeAve uS IF thE company trUly just dOesn't seem TO care? uNfOrtunAteLy therE's No eAsy anSwer. LoOK, it'S just Hard. We'Re No longEr talKiNg just abOut
 into an endless loop with  a service  repcle arl yjust  rea ding from a sc r iptand not offering any r eal h el p  asy ou  reha sh thep ro b l em,  “ yo u d on ' thavea p ath for ward, youdon 't  have any wa y  t o respondorfix the prob lem ,” she  s ays .  “[An d]we do n't li k e clif fhangers…t here's a reaso n we  mov e to edge of ourc ha i rs when musicreache sa  c r e sce ndo .”

Whileth is ca n  be see n  e v e n  in a much more e ntertaining sit uation  —  Ka r markar  cite sa  sc ene in “Who  Fra med Roger  Rabbi t ” where it's im possib letoresi s ten din gt he“ sh ave and  a hairc ut .. .” ji ngle — i t'sinf uria tingwhen we're le fthang i ngwithno po werto  chan ge thi ngs.
G et the better n ewsl etter. Th issi teis  prot e cted b y r eca ptcha
Bad Cus t ome rS e r vi ce Can Feel Like a nU n re solved L oop

T h ena s ty encou nt ers  gen e r ate a ll t h es e negati ve emo t io ns , Karma rk ar say s,  an d e motio n s ha ve a d uration.  “Ify ou can't handl e  them, proces s  t h e mo r sw itc h them,” of  cou r se t hey' r egoi n g tohangon .  S i nce we can't just s et  themaside , “I would im agine that i s  what ca n po i so n  the rest of t he da y.”

Any j u stificat ion t hat allo ws us toc l ose that  na rra tiv e l e a ds  to [fewer] r a g e-in du cing in ter actions .
Thi ngs  ca ntake an e ven more  d ra st ic  tu rn wh e n we mov ethr ou ghthe v a riouschann elsof  c o mmu nicatio n .I n tera ct in g wi thareallive per son — f ace to fa ce—  ismu ch  easier  to navigate,  K armarkar s ay s,thanks t o nonver bal cues like facial ex p ression  an d bod y la nguage. M uch  is lo sto n thephone,  notto  me n t ion i n on lin echat suppo r t  —where  n ow w e haveto wonder if we're eve n talking toa h uman o ra r o bo t .
Th e  aw f u l feeling thatwe're notbe i ng  acknowled g edis  so bad , in fa ct, t h at even  a negati ve resolu ti on m a y  be  better th an feeli ng you we r e cut of f, sh e s ays. W ecan  even  maked o w ith s ome ki nd  of ju stifi ca tion. “P eople feel better witha conc reterea son,” she  sa y s.“Any just ific ation that  al low s ustoc losethat na rra t ive l eads to [fewer ]  r age - i nd ucing inter a c t ion s. Fo r e x amplein t he airline indust r y, providing s omei n for mat i on a bo ut a delay isbet te r than giv in g none.”

R each for  R e solut ion, E ven if  the Pr o b le m  Remai ns
But  where do esth a t leave  u si f thecomp an y trul y just does n ' t seem to care?Unfor t u natel y  th ere's  n o easya nswe r. Look, i t's just ha rd. We 'reno lo nger ta lk ing ju stab out
 into_an endless_loop with a service_rep clearly_just_reading from_a_script and not_offering any real_help as you rehash_the problem, “you_don't_have a path forward, you don't have any way to respond or fix the_problem,”_she says._“[And]_we_don't like cliffhangers … there's_a reason we move to_edge of_our chairs when music reaches a crescendo.”

While this_can_be seen even_in a much more entertaining situation — Karmarkar cites_a scene in “Who Framed Roger_Rabbit” where it's_impossible_to_resist ending the “shave_and a haircut...” jingle — it's_infuriating when we're left hanging with_no power to change things.

Get the better_newsletter. This site is protected by_recaptcha

Bad Customer Service Can Feel_Like an_Unresolved Loop

The nasty encounters generate_all these negative_emotions, Karmarkar_says, and emotions_have a duration. “If you can't_handle them, process_them or switch them,” of course_they're_going to hang_on._Since_we can't_just set them_aside,_“I would_imagine_that is what can poison the_rest_of the day.”

Any justification that allows us_to close that narrative_leads_to [fewer] rage-inducing interactions.

Things_can take an even more_drastic turn when we move through_the various_channels of_communication. Interacting with a real live person — face to face_— is much easier to navigate,_Karmarkar says, thanks to_nonverbal cues_like_facial expression and_body_language. Much_is lost on the phone, not to_mention in_online chat support — where now_we have to wonder_if_we're even talking to a human_or a robot.

The awful feeling that_we're not being acknowledged is_so_bad,_in fact, that even a_negative resolution may be better than_feeling you were_cut off, she says. We can even_make_do with some kind of justification._“People_feel better with a concrete reason,”_she_says._“Any justification that allows us_to close that narrative leads to_[fewer] rage-inducing interactions. For example in the airline industry,_providing some information_about a delay is better_than_giving_none.”

Reach for Resolution, Even if the Problem Remains

But where does_that leave_us if the_company truly just doesn't seem to care? Unfortunately there's no_easy answer. Look, it's just hard. We're_no longer talking just about