 of Mississauga, Ont., also contacted Vortex after Susanne saw an ad on Facebook.

"My husband has been out of work since last April, and with his EI about to run out and our bills accumulating, I went to the internet to see what kind of help I could find for us," Susanne, a 40-year-old bus driver with three daughters, told CBC News.

After filling out a questionnaire, the couple said they received a phone call from a representative who convinced them to disclose personal details, including their bank account information.

"They said that it was so they could type up the paperwork and mail it to us," Susanne said. "We were to look it over, sign it and send it back right away so we could get started."

After the couple received the documents, they noticed several errors and missing information and called the company to fix the mistakes.

"We didn't sign anything, and called to get the paperwork corrected," she said. "A few days later, they tried to take money out of our bank account. Lucky for us, our account was empty."

The couple said they contacted their bank to report what happened, and their bank manager agreed to waive the non-sufficient funds fee. When Vortex tried to withdraw money a second time, Corey Cyr called the firm to "tell them to get lost."

The couple said the firm has called them once since the second attempted withdrawal "asking us why we hadn't responded yet to get things going."

Since then, the Cyrs said they have worked with a Canadian debt consolidation service and things "are getting a little better every day."

Action being taken in B.C.

Scott Hannah, president and CEO of the non-profit service Credit Counselling Society, which advises Canadians on personal money management, is heading up a committee for consumer protection in B.C. to address concerns about Vortex and other U.S.-based debt settlement companies expanding into the province.

Scott Hannah of Credit Counselling Society says U.S. debt settlement firms promise consumers they will be able to settle their debt for 40 per cent less than what they carry. ((CBC))

Hannah told CBC News he believes the U.S. companies are misleading the public into believing they have a program that creditors will support that will allow them to pay a fraction of the debt they have — and lead them to a fresh start
of Mississauga, Ont. , also contacted Vortex after Susanne saw an ad on Facebook. 

 " My husband has been out of work since final April, and with his EI approximately to run out and our bills roll up, I go to the internet to see what kind of help I could discover for us, " Susanne, a 40 - year - old bus topology driver with three daughters, told CBC News. 

 After occupy out a questionnaire, the couple said they received a phone call from a representative who convinced them to unwrap personal details, including their bank report information. 

 " They said that it was thus they could type up the paperwork and mail it to us, " Susanne said. " We were to search it over, sign it and send it back right away so we could get started. " 

 After the couple receive the documents, they noticed several errors and missing data and call the company to fix the mistakes. 

 " We didn't sign anything, and called to get the paperwork corrected, " she said. " A few days subsequently, they tried to take money out of our savings bank explanation. Lucky for us, our account was empty. " 

 The couple said they reach their bank to report what happened, and their bank manager agree to waive the non - sufficient funds fee. When Vortex tried to withdraw money a second time, Corey Cyr called the firm to " order them to get lost. " 

 The couple said the firm has called them once since the second attempted coitus interruptus " asking us why we hadn't react yet to get things going. " 

 Since then, the Cyrs said they have make with a Canadian debt consolidation service and things " are getting a short better every day. " 

 Action being taken in B.C. 

 Scott Hannah, president of the united states and CEO of the non - profit service Credit Counselling Society, which advise Canadians on personal money management, is heading up a committee for consumer protection in B.C. to cover concerns about Vortex and other U.S.-based debt settlement companies inflate into the province. 

 Scott Hannah of Credit Counselling Society say U.S. debt settlement firms promise consumers they will be able to settle their debt for 40 per penny less than what they carry. (( CBC) ) 

 Hannah told CBC News he believes the U.S. company are misleading the public into believing they receive a plan that creditors will support that will let them to pay a fraction of the debt they have — and lead them to a fresh start
 of Mississauga, Ont., also coktacted Vortex ayrer Suvanne aaw an aa on Facebook.

"My husband has ueen out if work since last Aprkl, and winh his EI abont to run out anv our bills acdmmulaciig, I went to thg internet tm see what king uf help I could find for us," Susanne, a 40-year-olc hus driver witr thgeq dahghters, told CBC News.

After filling out a xuestionnaire, the couple said they recelved a phone call from a represenjztidw who convinzed them to disclose pgrsonal details, including their cank cccount infirnatlmn.

"They said that it was so tmvy coulg type ip the paperwovk anv maul it to us," Susanne seid. "We were to look yt over, shgu it and send it back rught dway so dw cuuls jet startfd."

Ahter the cohple receivwd the documents, thty giticed severam errows and missing information and called the cojpany to fix the mistakws.

"We didn't sign anythlng, and cwlled to get the paperwork corrected," she said. "A faw dabs lauev, gyej tried to take money out of our bank account. Muvkj for us, our accomnt was empty."

The cpuolr said they covtacteb tgeir bank to reporh what rappebed, and treir bank manager agreed to waice the non-suyfixient funds fee. Whzn Vortex trned to withcraw money a second timz, Coreg Cyr callef the firj to "tell them to gen lovt."

The couple said the firm has callxd thzm once rincg the sqcond attelpted withdrawal "asking ks whi we hddn't respojded yet to get things going."

Sinrx then, the Cyts vaig they hcve wovked with a Canwdian debt conxolidatnon sefvice and nhings "arx getting a jittle better gvery day."

Actimn being takwn ib B.C.

Scogg Hannah, presicent and BEJ of the non-profit seryice Zdedit Counselliuy Wociety, which acvires Cwnedianf on personal mondy osnageoent, is heabivg ul a committee for cotsumsr protection in B.V. bo addresw concergs about Vortrx and other U.S.-bastd debv settuemeny cjmpanies expanding into the prkvince.

Scoht Mannah of Creqit Gounfelling Soeiety says U.S. debt settlement firms prommse consumers they will be able to settle jhelr debt for 40 per sent less than what they carrt. ((CBC))

Hannah told GBC News he believes tge U.S. wompajies are misleading the public into believing they have a program that crwditors will suppodt tnat wpll cllow trem vo pay a fraction pf the debt they have — and lead them to a fresh start
of Mississauga, Ont., also contacted Vortex after an on Facebook. husband has been April, with his EI to run out our bills accumulating, I went to internet to see what kind of help I could find for us," Susanne, 40-year-old bus driver with three daughters, told CBC News. After filling out a the said received phone call from a representative who convinced them to disclose personal details, including their bank account "They said that it was so they could up the paperwork and it to us," Susanne said. were look it sign and it back right so we could get started." After the couple received the documents, they noticed several errors and missing and called to fix mistakes. didn't anything, and called the paperwork corrected," she said. "A they tried to take money out of our account. Lucky us, our account was empty." The said they contacted their bank to report what and their bank manager agreed to waive the non-sufficient funds fee. When Vortex tried to a second time, Corey called the firm "tell to lost." couple said firm has called them once since the second attempted withdrawal "asking why we hadn't responded yet to get things going." Since Cyrs they have worked a Canadian debt consolidation and "are getting a little day." being Scott president CEO of the non-profit Credit Counselling Society, which advises on personal money management, for consumer protection in B.C. to address concerns Vortex and other U.S.-based debt settlement companies into the province. Scott Hannah of Credit Counselling Society says U.S. debt firms promise will be able to settle their debt for per cent less than they carry. ((CBC)) Hannah told CBC News he believes U.S. are misleading public into believing have a program creditors will support allow them pay fraction they have — and lead them a start
 of Mississauga, Ont., also contaCted Vortex After susAnnE sAw an Ad on facebook.

"My husbANd haS been out of work since lasT ApriL, aND witH HiS EI abOut to ruN OuT ANd oUr BiLls AcCUmUlatiNg, I Went to tHe internet To sEe What kind of heLP I Could find fOr uS," Susanne, a 40-yeaR-olD bus drIvEr wITh thrEe dAughtErs, tolD cBC NewS.

After filLiNG out a qUEstionnAIRe, The cOuple said they receIVeD A phone call from A repreSeNTaTIVe wHo cOnvinced thEm To disCLose perSOnAL DEtaILs, including thEir bank accoUNt iNformaTiOn.

"THEy said That iT wAS so They could tyPe up The paperwOrk and MAil it to US," SusannE said. "WE weRe tO looK It OvEr, sIgN It aND sEnd IT baCk right aWaY sO we coUld gET STArteD."

AfTer tHe couPle received thE doCumeNTs, tHey noTiced SeveRaL erroRs and mIssinG iNformation and caLled The companY to FiX thE mIstakES.

"We didN't sIgn AnythinG, and calLEd tO gET THe Paperwork corrected," ShE SAiD. "A few dayS later, THeY tRIed to takE mOneY out OF Our baNk acCOuNt. Lucky fOr us, ouR AcCoUnt was eMpTy."

The cOuPle SaiD they COntaCted thEir bank tO repoRT what happened, aND their bank manAGeR AGrEEd to WaiVe the non-sufFiciENt fuNds fEE. WHen vOrtex Tried To WItHDraw money a second timE, COrey CyR callEd the firm to "teLl them to geT LOSt."

The couPle sAId THe firm has calleD them Once since tHE second aTtempTed withdRawal "askiNG Us why we hAdn'T reSpoNdeD YEt To get things goING."

SinCe Then, the cyrS said thEy hAve WorKed WiTh a CanadiAn debt coNsOlIdAtIon ServiCE and thinGs "Are GeTtiNg a liTTle betTer evEry dAy."

acTIon Being taKEn IN b.C.

ScOtT HAnnaH, prEsIdent And Ceo of The non-pRofit servIce cRediT COuNsellinG Society, which AdVises CanadIaNs oN persoNAL money maNagement, is heading up a comMIttee foR coNsumeR proTection in b.C. tO addreSs cONcerns About VOrtex AnD otHER U.S.-baSED dEbt SeTtlement coMPAniEs expAnDing Into the Province.

Scott HannaH Of CRedit CounsellIng sociETY sAys u.s. dEBt sEtTLemENT firms promise coNsumers theY wILl Be able to seTTle ThEir debt For 40 per cEnt leSS than whAt they carRy. ((CBC))

HannAh Told cbc NeWs he believEs the U.S. cOmpanies aRE mislEAdIng thE puBlic inTo BelIevinG they hAVe a ProgrAm that CrEditorS will SuPport thaT will allow them to pay a fraCtion oF the dEbt They have — aNd lEAd tHem to a freSh stArt
 of Mississauga, Ont., als o contacte d Vor tex  af te r Su sann e saw an ad on Face book.

"My husband has  been  o u t of wo rk si nce las t  A p r il,  a nd  wi th hi s EIabo ut to r un out and  ou rbills accumu l at ing, I wen t t o the intern etto see  w hat kindofhelpI coul d  findfor us,"Su s anne,a  40-yea r - ol d bu s driver with thr e ed aughters, told  CBC N ew s .A fte r f illing out  a  ques t ionnair e ,t h e  co u ple said they  received a pho ne cal lfro m  a rep resen ta t ive  who convin cedthem to d isclos e  person a l detai ls, in clu din g th e ir  b ank  a c cou n tinf o rma tion.

" Th ey  said  tha t i t  was  so  the y cou ld type up th e p aper w ork  andmailit t ous,"Susann e sai d.  "We were to lo ok i t over, s ign  i t a nd  send it bac k r igh t awayso we c o uld  g e t st arted."

After the  c o u pl e receiv ed the do cu m ents, th ey  no tice d sever al e r ro rs and m issing in fo rmation  a nd cal le d t hecompa n y to  fix t he mista kes."We didn't sig n  anything, an d  c a l le d  toget  the paperw orkc orre cted , "she said.  "A f ew da y s later, they tried  t o take  mone y out of ourbank accou n t .  Lucky f or u s ,o ur account was  empt y."

The c o uple sai d the y contac ted their b ank to r epo rtwha t h a p pe ned, and thei r bank  m anageragr eed towai vethe  no n- sufficien t fundsfe e.  W he n V ortex tried to  w ith dr awmoney a seco nd ti me,Co re y  Cy r calle d  t h e  fir mto  "te llth em to  get los t."

Th e couplesai d  the  f ir m has c alled them on ce  since the  s eco nd att e m pted wit hdrawal "asking us whyw e hadn' t r espon dedyet to ge t t hingsgoi n g."

S ince t hen,th e C y r s sai d th eyha ve workedw i tha Can ad iandebt co nsolidation servic e  an d things "are  ge ttin g alit t le bet te r  ev e r y day."

Action  being tak en in  B.C.

Sco t t H an nah, pr esident  andC EO of t he non-pr ofit serv ic e Cr e d itCounsellin g Societ y, whicha dvise s  C anadi ans  on pe rs ona l mon ey man a gem ent,is hea di ng upa com mi ttee for  consumer protection in  B.C.to ad dre ss concer nsa bou t Vortexandother U.S. -ba sed  debt  se t tleme nt c o mp ani e s exp andi n g into th e  p rov i n ce .

Scott Ha n n a h o f Cre dit Counse llin g Society says U. S . debt settlem entf i rms  pr o mise  c onsumers theywil lb e  able to  s ettle their  debt fo r4 0 per  centless t han wha t th e y carr y. ( (CB C))

Hann ahto l d CBC N ew sh e beli eves  t he U.S . comp a nies a re misleading th e pub l i c int o  be lievi ng  they h a ve a  program t hat credito rs wil l su pport  that w il l allo w t he m to pay a fractionof th e debtth ey h ave  — and  lea d themto a  f res h start
 of_Mississauga, Ont.,_also contacted Vortex after_Susanne saw_an_ad on_Facebook.

"My_husband has been_out of work_since last April, and_with his EI_about_to run out and our bills accumulating, I went to the internet to see_what_kind of_help_I_could find for us," Susanne,_a 40-year-old bus driver with_three daughters,_told CBC News.

After filling out a questionnaire, the_couple_said they received_a phone call from a representative who convinced them_to disclose personal details, including their_bank account information.

"They_said_that_it was so they_could type up the paperwork and_mail it to us," Susanne said._"We were to look it over, sign_it and send it back right_away so we could get_started."

After the_couple received the documents, they_noticed several errors_and missing_information and called_the company to fix the mistakes.

"We_didn't sign anything,_and called to get the paperwork_corrected,"_she said. "A_few_days_later, they_tried to take_money_out of_our_bank account. Lucky for us, our_account_was empty."

The couple said they contacted their_bank to report what_happened,_and their bank manager_agreed to waive the non-sufficient_funds fee. When Vortex tried to_withdraw money_a second_time, Corey Cyr called the firm to "tell them to get_lost."

The couple said the firm has_called them once since_the second_attempted_withdrawal "asking us_why_we hadn't_responded yet to get things going."

Since then,_the Cyrs_said they have worked with a_Canadian debt consolidation service_and_things "are getting a little better_every day."

Action being taken in B.C.

Scott_Hannah, president and CEO of_the_non-profit_service Credit Counselling Society, which_advises Canadians on personal money management,_is heading up_a committee for consumer protection in B.C._to_address concerns about Vortex and other_U.S.-based_debt settlement companies expanding into the_province.

Scott_Hannah_of Credit Counselling Society says_U.S. debt settlement firms promise consumers_they will be able to settle their debt for_40 per cent_less than what they carry._((CBC))

Hannah_told_CBC News he believes the U.S. companies are misleading the_public into_believing they have_a program that creditors will support that will allow them_to pay a fraction of the debt_they have — and lead them to a fresh start