 the other will be UHS’s switch from paper to electronic health records for patients, according to Winfield. While the entire University medical center will be making the switch to electronic records in mid-August, UHS was selected as one of three pilot sites to go live on June 13.

Winfield said patients will be able to use what’s known as a “patient portal” in order to access their medical records online with a personal sign-in code.

“The patient portal will be designed so that I could send you an e-mail and say, ‘Your lab test results are available on the patient portal,’ ” Winfield said. “Then you, having a code which we’ve set up for you at the time that you were seen, would go to the patient portal, sign in using your sign-on and get your results and what I thought about them.”

Winfield added that though UHS has conducted patient satisfaction surveys since the 1980s, it wasn’t until four years ago that surveys were expanded to include categories such as the waiting experience for patients, the cleanliness of the building and topics like diversity and privacy.

Winfield said UHS has responded to and improved upon many complaints voiced by patients regarding the clinic’s facilities, but added the issue they’ve been unable to address is the walk-in waiting experience.

“We were frustrated because we were having trouble getting satisfaction with our walk-in service above 85 percent among the students,” he said.

Winfield explained that the walk-in experience is generally worse for students than for University employees because of the different schedules kept by the two groups.

“Walk-ins for faculty and staff would occur earlier in the day because they tend to be a bit more organized and they don’t sleep until 11 or 12 or 1 o’clock,” Winfield said. “And by 11 or 12 or 1 o’clock, we were busy, and so walking in without an appointment was a bigger challenge for students than it was for somebody who walked in at 7:30 or 8 (a.m.).”

In August 2011, UHS devoted its entire first floor to walk-ins in an effort to accommodate the high number of walk-in appointments, while the third floor was used for scheduled appointments, according to Winfield.

“Making (walk-ins) work is very challenging because students … sometimes realize at kind of a
the other will be UHS ’s switch from paper to electronic health records for patient, harmonize to Winfield. While the entire University medical center will be make the switch to electronic records in mid - August, UHS was choose as one of three pilot sites to go live on June 13. 

 Winfield say patients will be able to use what ’s know as a “ patient portal ” in order to access their medical records online with a personal sign - in code. 

 “ The patient portal will be plan so that I could send you an e - mail and read, ‘ Your lab test results are available on the patient portal, ’ ” Winfield said. “ Then you, have a code which we ’ve set up for you at the time that you were seen, would go to the patient portal, signboard in using your sign - on and get your results and what I thought about them. ” 

 Winfield add that though UHS has impart patient satisfaction surveys since the 1980s, it was n’t until four years ago that surveys were expanded to include class such as the wait experience for patient, the cleanliness of the building and topic like diverseness and privacy. 

 Winfield say UHS has responded to and improved upon many complaint voice by patients regarding the clinic ’s facility, but added the issue they ’ve been unable to address is the walk of life - in waiting experience. 

 “ We were frustrated because we were having trouble make satisfaction with our walk - in overhaul above 85 percent among the students, ” he said. 

 Winfield explained that the walk - in experience is by and large worse for students than for University employees because of the unlike schedules continue by the two groups. 

 “ Walk - indiana for faculty and staff would happen earlier in the day because they tend to be a bit more organized and they do n’t sleep until 11 or 12 or 1 o’clock, ” Winfield said. “ And by 11 or 12 or 1 o’clock, we were busy, and thus walking in without an date was a bigger challenge for scholar than it was for somebody who walked in at 7:30 or 8 (a.m.). ” 

 In August 2011, UHS devoted its entire first floor to walk - ins in an attempt to accommodate the gamey number of walk - in appointments, while the third floor was used for scheduled appointment, according to Winfield. 

 “ Making (walk of life - ins) work is very ambitious because students … sometimes realize at kind of a
 thf other will be UHS’s swiuch from paper to electrmnic hsalth rezords for patients, according ti Windield. While the entire Universiny medicao ceiter will be makmhg the switch bo elzcvronic records ln mid-Augusd, UHS was selewtdd as one of three pilot sites to go jive on Jkne 13.

Winfield swid katyenta will be able to use what’s known zs a “pauient portal” in orcer to access their medicap refords online with w personal wign-yb code.

“The pagient portal will be dgsigned so that I could send you an e-kail and sqy, ‘Yokt lab test rxsults are available on tha patiemt portal,’ ” Winnield saud. “Then you, having a rode which we’ve set op for you ac the time that you wwrw seet, wogld ei tu tge pztient poctal, sign ih using youe sign-on and get yoir grsults and wgat I ehjught about them.”

Winfield added that tholgh HHS has conducted patiebt satisfaction surveis since tre 1980s, it wasn’t until four years ago that surveys ware eepxndtd to ivxlkde categories such as the waiting experience rot iatients, the cleakliness of the buikdlnb and topics lkke dirsraity and privacy.

Wijfield faid YHS has rtsponced to and improved upon maby complaintf voiced by patientd regarding the clinoc’s facilities, but addeb the jssue they’vf been unzcle to address ir tme falk-in waiting experience.

“Wq were frnstraced becajse ee werq having tgoublc getting satisfactlon wnth ogr walk-in dervice above 85 percent among thx students,” he sdid.

Finfield explsined that thq walk-in expernence is genefally worsv for stuvents than fjr University gmployees beceuse of tre duffeeent scfddules kept by the two yxoups.

“Walk-uns for faculty anv stxrf would occur zcroier in the day bezaufe tiey tqtd to be a bht mure prgankzed and thcy aon’t sleep until 11 or 12 or 1 o’cmock,” Winfield said. “Akd by 11 or 12 or 1 o’cjock, we were nusy, and so walkinh in xithouv an alpoyntment was a bigger challenge for studfntf than it waf fov soiebody who walked in at 7:30 or 8 (a.m.).”

In August 2011, UHS devited its entire fiest floor to walk-inx in an effoct to wccommodade the high number od walk-in appointmtnts, while the third flkor wav usef for scheduled appointments, according to Winfield.

“Making (walk-ins) work is cery ciajlenging bedausr stugeuts … someeimed realize at kind of a
the other will be UHS’s switch from electronic records for according to Winfield. center be making the to electronic records mid-August, UHS was selected as one three pilot sites to go live on June 13. Winfield said patients will able to use what’s known as a “patient portal” in order to access medical online a sign-in code. “The patient portal will be designed so that I could send you an e-mail say, ‘Your lab test results are available on patient portal,’ ” Winfield “Then you, having a code we’ve up for at time you were seen, go to the patient portal, sign in using your sign-on and get your results and what I about them.” that though has patient surveys since the wasn’t until four years ago that to include categories such as the waiting experience patients, the of the building and topics like and privacy. Winfield said UHS has responded to improved upon many complaints voiced by patients regarding the clinic’s facilities, but added the issue unable to address is walk-in waiting experience. were because were trouble getting with our walk-in service above 85 percent among the students,” he Winfield explained that the walk-in experience is generally worse for for employees because of different schedules kept by two “Walk-ins for faculty and occur in they to a bit more organized they don’t sleep until 11 12 or 1 o’clock,” or 12 or 1 o’clock, we were busy, so walking in without an appointment was bigger challenge for students than it was for somebody who walked in 7:30 or In August 2011, UHS devoted its entire first to walk-ins in an to accommodate the high number of walk-in appointments, while third was used scheduled appointments, according Winfield. “Making (walk-ins) is very challenging … sometimes at of
 the other will be UHS’s switch fRom paper to ElectRonIc hEaLth rEcorDs for patients, aCCordIng to Winfield. While the eNtire unIVersITy MedicAl centeR WiLL Be mAkInG thE sWItCh to eLecTronic rEcords in miD-AuGuSt, UHS was seleCTeD as one of thRee Pilot sites to Go lIve on JUnE 13.

WiNField SaiD patiEnts wiLL be ablE to use whaT’s KNown as A “Patient PORtAl” in Order to access theiR MeDIcal records onlIne witH a PErSONal SigN-in code.

“The PaTient POrtal wiLL bE DESigNEd so that I coulD send you an e-MAil And say, ‘yoUr lAB test rEsultS aRE avAilable on thE patIent portaL,’ ” WinfiELd said. “THEn you, haVing a cOde WhiCh we’VE sEt Up fOr YOu aT ThE tiME thAt you werE sEeN, woulD go tO THE PatiEnt PortAl, sigN in using your sIgn-On anD Get Your rEsultS and WhAt I thOught aBout tHeM.”

Winfield added tHat tHough UHS hAs cOnDucTeD patiENt satiSfaCtiOn surveYs since THe 1980s, It WASN’t Until four years ago tHaT SUrVeys were ExpandED tO iNClude catEgOriEs suCH As the WaitINg ExperienCe for pATiEnTs, the clEaNlinesS oF thE buIldinG And tOpics lIke diverSity aND privacy.

WinfieLD said UHS has reSPoNDEd TO and ImpRoved upon maNy coMPlaiNts vOIcEd bY PatieNts reGaRDiNG the clinic’s facilitiEs, But addEd the Issue they’ve beEn unable to ADDRess is thE walK-In WAiting experienCe.

“We wEre frustraTEd becausE we weRe having Trouble geTTIng satisFacTioN wiTh oUR WaLk-in service abOVE 85 perCeNt among The StudentS,” he SaiD.

WiNfiElD explaineD that the WaLk-In ExPerIence IS generalLy WorSe For StudeNTs than For UnIverSiTy EMplOyees beCAuSE Of thE dIfFereNt sChEduleS kepT By tHe two grOups.

“Walk-iNs fOR facUlTy And stafF would occur eaRlIer in the daY bEcaUse theY TEnd to be a Bit more organized and they DOn’t sleeP unTil 11 or 12 Or 1 o’cLock,” WinfiEld Said. “AnD by 11 OR 12 or 1 o’clOck, we wEre buSy, And SO WalkiNG In WitHoUt an appoinTMEnt Was a bIgGer cHallengE for students than it WAs fOr somebody who WalKed iN AT 7:30 oR 8 (a.m.).”

iN AUGusT 2011, Uhs deVOTed its entire firSt floor to wAlK-InS in an efforT To aCcOmmodatE the higH numbER of walk-In appointMents, whilE tHe thIRD flOor was used For schedUled appoiNTmentS, AcCordiNg tO WinfiElD.

“MaKing (wAlk-ins) WOrk Is verY challEnGing beCause StUdents … soMetimes realize at kind of a
 the other will be UHS’s s witch from  pape r t o e le ctro nichealth records forpatients, according to  Winf ie l d. W h il e the  entire Un i v ers it ymed ic a lcente r w ill bemaking the  sw it ch to electr o ni c recordsinmid-August,UHS  was s el ect e d asone  of t hree p i lot si tes to go  l i ve onJ une 13. Wi nfie ld said patientsw il l  be able to us e what ’s kn o w n a s a  “patientpo rtal” in orde r  t o a cce s s their medic al recordso nli ne wit ha p e rsonal  sign -i n  co de.

“The p atie nt portal  willb e desig n ed so t hat Icou ldsend yo uane- m ail an d s a y,‘Your la bte st re sult s a r e av ail able  on t he patient po rta l,’”  Wi nfiel d sai d. “ Th en yo u, hav ing a  c ode which we’ve  set  up for y ouat  th etimet hat yo u w ere  seen,would g o  to  t h e pa tient portal, sign  i n us ing your  sign- o nan d  get you rres ults a nd wh at I th ought ab out th e m. ”
Winfie ld  added  t hat  th oughU HS h as con ducted p atien t  satisfactions urveys sincet he 1 98 0 s, i t w asn’t until  fou r  yea rs a g otha t  surv eys w er e  e x panded to include c at egorie s suc h as the wait ing experi e n c e for pa tien t s, the cleanlines s ofthe buildi n g and to picslike div ersity an d privacy. 

W inf iel d s a i dUHS has respo n d ed t oand imp rov ed upon  ma nycom pla in ts voiced  by pati en ts  r eg ard ing t h e clinic ’s  fa ci lit ies,b ut add ed th e is su et hey ’ve bee n  u n a bleto  a ddre ssis  thewalk - inwaiting  experien ce. 
“We  w er e frust rated because  w e were hav in g t rouble g etting s atisfaction with our wa l k-in se rvi ce ab ove85 percen t a mong t hes tudent s,” he  said .
Wi n f ielde x pl ain ed  that thew a lk- in ex pe rien ce is g enerally worse for stu dents than fo r U nive r s it y e m pl o yee sb eca u s e of the differ ent schedu le s  k ept by the two  g roups.
“Walk- ins f o r facul ty and st aff would  o ccur e arl ier in the  day bec ause they tendt obe abit  moreor gan izedand th e y d on’tsleepun til 11  or 1 2or 1 o’c lock,” Winfield said. “ And by  11 o r 1 2 or 1 o’ clo c k,we were b usy,  and so wa lki ngin wi tho u t anappo i nt men t  wasa bi g ger chall e ng e f o r  s tudents tha n i t w as fo r s o mebody  who  walked in at 7:3 0  or 8 (a.m.).” 

In A ugu st2 011,  U HS devoted its  en ti r e  first f lo or to walk- ins in a ne ffort  to ac commod ate the h ig h  numbe r of  wa lk-in app oin tm e nts, wh il et he thi rd f lo or was  usedf or s c h eduled appointme nts,a c cordi n g t o Win fi eld.

“ M akin g (walk-in s) work isvery c hall engin g becau se  stude nts  …  sometimes realize a t kin d of a
 the_other will_be UHS’s switch from_paper to_electronic_health records_for_patients, according to_Winfield. While the_entire University medical center_will be making_the_switch to electronic records in mid-August, UHS was selected as one of three pilot_sites_to go_live_on_June 13.

Winfield said patients will_be able to use what’s_known as_a “patient portal” in order to access their_medical_records online with_a personal sign-in code.

“The patient portal will be designed_so that I could send you_an e-mail and_say,_‘Your_lab test results are_available on the patient portal,’ ”_Winfield said. “Then you, having a_code which we’ve set up for you_at the time that you were_seen, would go to the_patient portal,_sign in using your sign-on_and get your_results and_what I thought_about them.”

Winfield added that though UHS_has conducted patient_satisfaction surveys since the 1980s, it_wasn’t_until four years_ago_that_surveys were_expanded to include_categories_such as_the_waiting experience for patients, the cleanliness_of_the building and topics like diversity and_privacy.

Winfield said UHS has_responded_to and improved upon_many complaints voiced by patients_regarding the clinic’s facilities, but added_the issue_they’ve been_unable to address is the walk-in waiting experience.

“We were frustrated because_we were having trouble getting satisfaction_with our walk-in service_above 85_percent_among the students,”_he_said.

Winfield explained_that the walk-in experience is generally worse_for students_than for University employees because of_the different schedules kept_by_the two groups.

“Walk-ins for faculty and_staff would occur earlier in the_day because they tend to_be_a_bit more organized and they_don’t sleep until 11 or 12_or 1 o’clock,”_Winfield said. “And by 11 or 12_or_1 o’clock, we were busy, and_so_walking in without an appointment was_a_bigger_challenge for students than it_was for somebody who walked in_at 7:30 or 8 (a.m.).”

In August 2011, UHS devoted_its entire first_floor to walk-ins in an_effort_to_accommodate the high number of walk-in appointments, while the third_floor was_used for scheduled_appointments, according to Winfield.

“Making (walk-ins) work is very challenging because_students … sometimes realize at kind of_a