 to do that, we'd also want to look at..."

"Yes, let's make it 'pop' using some of the things we bring to the table..."

"Yes, no one even thought about that, and we should now before we get any
further into this thing..."

or even the extreme:

"Yes, there's a way to do that. No one has ever done that before, so now is
the time for someone to be first..."

As I've told my customers many times, "The answer is always 'Yes'. You may not
want to do it once you understand what it will take, but the answer is still
'yes'."

No other word has helped me more to find myself and do my best work for
others.

~~~
lsc
huh. I guess I am more 'product oriented' than you are, but I tell people 'no'
when they want passwords rather than ssh keys to access their out of band
console. I imagine it would be different if I was charging by the hour, but
I'm not.

But this is part of why I like being a product company. I do my R&D on my own
time, without an angry customer if it fails or if I take longer than I
thought. "Here" I say, "are the products I've sold to hundreds of other
people. I can sell these to you, too." Then I add "If you want something else,
suggest it, I might add that as a product as well, then I will sell it to you
and others who want it at a low cost, but I'm not going to make it just for
you."

(of course, being a product company, if I screw up production, I have many,
many angry customers.)

For me, this has largely solved the problem of not estimating correctly and/or
managing customer expectations. Here is what I have. you don't like it? Oh,
I'm sorry. would you like a refund?

~~~
DougBTX
On the other hand, if you can convince them that ssh keys are better than
passwords, you might never get to the point where you have to say no.

~~~
lsc
mostly it's a filter. If you can't make an OpenSSH public key, you should
probably not be managing your
to do that, we'd also want to look at... " 

 " Yes, lease's name it' pop' using some of the things we lend to the table... " 

 " Yes, no one even thought about that, and we should immediately before we drive any 
 further into this matter... " 

 or even the extreme point: 

 " Yes, there's a way to do that. No one has always done that before, then nowadays is 
 the time for someone to be first... " 

 As I've told my customers many times, " The solution is always' Yes'. You may not 
 want to do it once you sympathize what it will take, but the answer is still 
' yes'. " 

 No other word has help me more to find myself and do my best work for 
 others. 

 ~~~ 
 lsc 
 huh. I guess I am more' merchandise oriented' than you are, but I tell people' no' 
 when they want passwords rather than ssh keys to access their out of band 
 console. I imagine it would be different if I was charging by the hour, but 
 I'm not. 

 But this is part of why I like being a product company. I do my R&D on my own 
 clock time, without an angry customer if it fails or if I take longer than I 
 think. " Here " I suppose, " are the products I've sold to hundreds of early 
 people. I can deal these to you, too. " Then I add " If you desire something else, 
 suggest it, I might add that as a product as well, then I will sell it to you 
 and others who want it at a low cost, but I'm not going to make it just for 
 you. " 

 (of course, being a merchandise company, if I sleep together up production, I have many, 
 many angry customers .) 

 For me, this has largely solved the problem of not estimate correctly and/or 
 managing customer expectations. Here is what I have. you don't wish it? Oh, 
 I'm sorry. would you wish a refund? 

 ~~~ 
 DougBTX 
 On the other hand, if you can convince them that ssh keys are better than 
 password, you might never get to the point where you have to say no. 

 ~~~ 
 lsc 
 mostly it's a filter. If you can't reach an OpenSSH public key, you should 
 credibly not be managing your
 to do that, we'd also want tu look at..."

"Yes, lej's make mt 'pop' hsing sooe of the things we bring to tye tavle..."

"Yes, no one even thojght aboun that, ane we whould now before we get wny
fbrvher into this jhing..."

or even the extreme:

"Yev, ghzre's a way to do that. No one has evew done yhwt before, so njw ix
ehe fpmt for someone to be first..."

As I've tkld my bustomers many tikes, "The answer is always 'Yfs'. Ylu may not
want to fo it once iku tbderstand whxt it will take, but thg answer is still
'yes'."

No other wora has helped me mire jo find myseof anq do my best work fos
others.

~~~
ksc
huh. I guess I em mire 'product oriented' vhan you are, but I tgll people 'nk'
when they want pqswwordv radher rhav sah ksys to acress their kut of band
xonsole. I imagine iu wjlkd be differsnt if I was charging by the hour, but
I'm not.

But uhis js part of why I like bwing a product compani. I do my W&D on my own
time, without an angry customer if it xails ur nn K twke longer than I
thought. "Here" I say, "are the pwkdicns I've sold to hukdreds of other
peollf. O can sell there to vku, too." Then I add "If you wagt sonething ejse,
siggest it, I might add that qs a product qs well, then I wilp sell it tu yoo
and oyhers who want it at a uow dost, but I'm not goinf to make it just fog
you."

(mf courst, being a product sompany, ih I serew up orodoction, Y have manj,
many angry customers.)

For me, tkis hds largely solved the problem of not estimating correctky ang/or
managnng cuxtomer expectwtions. Here is what I have. you don't mike it? Oh,
I'm sorry. would you ling a refund?

~~~
DoujBTX
On thq otyer yand, if hou can convinve them tkct ssh kets are better than
iasswudds, you might nzret get to the poont whqrv ypu vave to say to.

~~~
lsz
moryly ig's a filter. Kf ypu can't make an OpenVSH lublic key, you shoilq
probabli not be ianaging your
to do that, we'd also want to "Yes, make it using some of the "Yes, no one thought about that, we should now before we get further into this thing..." or even the extreme: "Yes, there's a way to that. No one has ever done that before, so now is the time someone be As told my customers many times, "The answer is always 'Yes'. You may not want to do once you understand what it will take, but answer is still 'yes'." other word has helped me to myself and my work others. ~~~ lsc I guess I am more 'product oriented' than you are, but I tell people 'no' when they passwords rather keys to their of console. I imagine be different if I was charging but I'm not. But this is part of I like a product company. I do my on my own time, without an angry customer it fails or if I take longer than I thought. "Here" I say, "are the sold to hundreds of people. I can these you, Then add "If want something else, suggest it, I might add that as a as well, then I will sell it to you and want at a low but I'm not going make just for you." (of a company, up I many, many angry customers.) me, this has largely solved problem of not estimating Here is what I have. you don't like Oh, I'm sorry. would you like a ~~~ DougBTX On the other hand, if you can convince them that keys are passwords, you might never get to the point you have to say ~~~ lsc mostly it's a filter. If you can't an public key, should probably not managing your
 to do that, we'd also want to look At..."

"Yes, let's mAke it 'Pop' UsiNg Some Of thE things we bring TO the Table..."

"Yes, no one even thougHt aboUt THat, aND wE shouLd now beFOrE WE geT aNy
FurThER iNto thIs tHing..."

or eVen the extrEme:

"yeS, there's a way tO Do That. No one hAs eVer done that bEfoRe, so noW iS
thE Time fOr sOmeonE to be fIRst..."

As I'Ve told my cUsTOmers mANy times, "tHE aNsweR is always 'Yes'. You maY NoT
Want to do it once You undErSTaND WhaT it Will take, buT tHe ansWEr is stiLL
'yES'."

nO otHEr word has helpEd me more to fINd mYself aNd Do mY Best woRk for
OtHErs.

~~~
Lsc
huh. I guesS I am More 'produCt orieNTed' than YOu are, buT I tell PeoPle 'No'
whEN tHeY waNt PAssWOrDs rATheR than ssh KeYs To accEss tHEIR Out oF baNd
coNsole. i imagine it wouLd bE difFEreNt if I Was chArgiNg By the Hour, buT
I'm noT.

BUt this is part of wHy I lIke being a ProDuCt cOmPany. I DO my R&D oN my Own
Time, witHout an aNGry CuSTOMeR if it fails or if I takE lONGeR than I
thOught. "HERe" i sAY, "are the pRoDucTs I'vE SOld to HundREdS of other
People. i CaN sEll thesE tO you, toO." THen i adD "If yoU Want SomethIng else,
sUggesT It, I might add thaT As a product as wELl, THEn i Will SelL it to you
and OtheRS who Want IT aT a lOW cost, But I'm NoT GoINg to make it just for
yoU."

(oF coursE, beinG a product compAny, if I screW UP ProductiOn, I hAVe MAny,
many angry cuStomeRs.)

For me, thiS Has largeLy solVed the prOblem of noT EStimatinG coRreCtlY anD/OR
mAnaging customER ExpeCtAtions. HEre Is what I HavE. yoU doN't lIkE it? Oh,
I'm soRry. would YoU lIkE a RefUnd?

~~~
DoUGBTX
On thE oTheR hAnd, If you CAn convInce tHem tHaT sSH keYs are beTTeR THan
pAsSwOrds, You MiGht neVer gET to The poinT where you HavE To saY nO.

~~~
lSc
mostlY it's a filter. If YoU can't make aN OPensSH pubLIC key, you sHould
probably not be managINg your
 to do that, we'd also wan t to lookat... "
"Ye s,  let 's m ake it 'pop' u s ingsome of the things webring  t o  the ta ble.. ."

"Ye s ,n o  on eev enth o ug ht ab out  that,and we sho uld  n ow before we ge t any
furt her  into this t hin g..."
o r e v en th e e xtrem e:

"Y e s, the re's a wa yt o do t h at. Noo n ehasever done that be f or e , so now is
th e time  f o rs o meo neto be firs t. .."
A s I'vet ol d m y c u stomers manytimes, "The ans wer is  a lwa y s 'Yes '. Yo um aynot
want to  doit once y ou und e rstandw hat itwill t ake , b ut t h ean swe ri s s t il l
' y es' ."

No o th er  word  has h e l pedmemore  to f ind myself an d d o my bes t wor k for 
oth er s.

~ ~~
lsc 
huh.  I  guess I am mor e 'p roduct or ien te d'th an yo u  are,but  Itell pe ople 'n o '
w he n t he y want passwords r at h e rthan ssh  keyst oac c ess thei rout  ofb a nd
co nsol e .I imagin e it w o ul dbe diff er ent if  I  wa s c hargi n g by  the h our, but 
I'mn ot.

But thisi s part of why Il i ke bein g a  product co mpan y . Ido m y  R &Do n myown
t im e ,w ithout an angry cus to mer if  it f ails or if Itake longe r t han I
th ough t ." Here" I say, " are t he product s  I've so ld to  hundred s of othe r people.I c ansel l t h e se  to you, too. " Then  I  add "I f y ou want  so met hin g e ls e,
sugges t it, Imi gh tad d t hat a s  a produ ct  as  w ell , the n  I wil l sel l it  t oy ouand oth e rs w ho w an tit a t a  l ow co st,b utI'm not  going to  ma k e it  j us t for
y ou."

(of cou rs e, being a  p rod uct co m p any, ifI screw up production,I  have m any ,
man y an gry custo mer s.)

F orm e, thi s haslarge ly  so l v ed th e pr obl em  of not es t i mat ing c or rect ly and/ or
managing custom e r e xpectations.Her e is w ha t I ha v e.yo u  do n ' t like it? Oh,I'm sorry.  w o ul d you like a r ef und?

~ ~~
Doug BTX
O n  the ot her hand,  if you c an  con v i nce  them that  ssh key s are bet t er th a npassw ord s, you  m igh t nev er get tothe p oint w he re you  have  t o say no .

~~~
lsc
mostly it'sa filt er. I f y ou can'tmak e  an  OpenSSHpubl ic key, yo u s hou ld
pr oba b ly no t be ma nag i ng yo ur
 to_do that,_we'd also want to_look at..."

"Yes,_let's_make it_'pop'_using some of_the things we_bring to the table..."

"Yes,_no one even_thought_about that, and we should now before we get any
further into this thing..."

or even_the_extreme:

"Yes, there's_a_way_to do that. No one_has ever done that before,_so now_is
the time for someone to be first..."

As I've_told_my customers many_times, "The answer is always 'Yes'. You may not
want_to do it once you understand_what it will_take,_but_the answer is still
'yes'."

No_other word has helped me more_to find myself and do my_best work for
others.

~~~
lsc
huh. I guess I am_more 'product oriented' than you are,_but I tell people 'no'
when_they want_passwords rather than ssh keys_to access their_out of_band
console. I imagine_it would be different if I_was charging by_the hour, but
I'm not.

But this is_part_of why I_like_being_a product_company. I do_my_R&D on_my_own
time, without an angry customer if_it_fails or if I take longer than_I
thought. "Here" I say,_"are_the products I've sold_to hundreds of other
people. I_can sell these to you, too."_Then I_add "If_you want something else,
suggest it, I might add that as a_product as well, then I will_sell it to you
and_others who_want_it at a_low_cost, but_I'm not going to make it just_for
you."

(of course,_being a product company, if I_screw up production, I_have_many,
many angry customers.)

For me, this has_largely solved the problem of not_estimating correctly and/or
managing customer expectations._Here_is_what I have. you don't_like it? Oh,
I'm sorry. would you_like a refund?

~~~
DougBTX
On_the other hand, if you can convince_them_that ssh keys are better than
passwords,_you_might never get to the point_where_you_have to say no.

~~~
lsc
mostly it's_a filter. If you can't make_an OpenSSH public key, you should
probably not be managing_your