 cost more":

1) Costs should really be calculated relative to your margins. I.e. I would
hazard a guess (due to economies of scale) your cheapest price plan would have
higher margins than your larger price plans.

2) The actual cost of support issues - I've found (running xp-dev.com, which
mind you, should really not have that many "dummies") that while the cheapest
customers do submit more support requests, these requests tend to take much
quicker in resolving, than say the larger customers.

So, I think its not as easy as saying "Cheap customers cost more". I think its
better to say "cheap customers request more support"

Just a thought...

------
jakejake
I'm sure it has something to do with the types of services that might be
offered for free as well. Higher priced services are generally more in the
domain of business customers who are likely to appreciate how much work goes
into a quality product or service.

Free services may apply to either, but you're going to also get customers who
are not really in business yet and they may have unrealistic expectations. I
think of myself when I was younger and I thought of all companies as faceless
corporations, rather than actual people just trying to provide a good service.

------
crosh
Chinese menus should only be offered when you are trying to further segment
your core market, not to try and create a market.

A significant issue for companies is not identifying the true costs of serving
specific types of customers. Those that require many additional resources
(that you are not charging for), particularly for a SAAS product, should be
respectfully cut. Sometimes it is cheaper to not serve a client and not have
some revenue come in than to serve those that are resource sucks and pull your
time/focus away from your primary market.

------
btipling
It's a pretty decent article but:

> Now being a dummy is not the same thing as being dumb.

...

I think if I had found myself about to write the sentence above I would try to
find a better adjective and not post something this silly.

~~~
sgdesign
That's not a very constructive comment. What's silly about it?

~~~
ableal
<http://www.merri
cost more ": 

 1) Costs should really be calculated relative to your margin. I.e. I would 
 gamble a guess (due to economies of scale) your cheapest monetary value plan would have 
 higher margin than your larger price plan. 

 2) The actual cost of support topic - I've found (running xp-dev.com, which 
 mind you, should really not have that many " dummies ") that while the cheap 
 customers do submit more support request, these requests tend to take much 
 quicker in resolving, than say the bigger customers. 

 So, I think its not as easy as allege " Cheap customers cost more ". I think its 
 better to say " brassy customers request more support " 

 Just a thought... 

 ------ 
 jakejake 
 I'm sure it has something to do with the types of services that might be 
 offered for complimentary as well. Higher priced services are broadly more in the 
 knowledge domain of business customers who are likely to prize how much work run 
 into a quality product or overhaul. 

 Free services may apply to either, but you're going to also catch customers who 
 are not really in business yet and they may give birth unrealistic expectation. I 
 think of myself when I was younger and I thought of all companies as faceless 
 corporations, preferably than actual people just trying to leave a good service. 

 ------ 
 crosh 
 Chinese menus should entirely be offered when you are try to further segment 
 your core grocery store, not to try and make a market. 

 A meaning issue for companies is not identifying the on-key costs of serve 
 specific types of customers. Those that require many additional resources 
 (that you are not charging for), particularly for a SAAS product, should be 
 respectfully reduce. Sometimes it is cheaper to not serve a node and not have 
 some revenue fall in than to serve those that are resource sucks and pull your 
 prison term / focus away from your primary market. 

 ------ 
 btipling 
 It's a pretty decent article but: 

 > nowadays being a dumbbell is not the like matter as being dumb. 

... 

 I think if I had establish myself about to write the sentence above I would test to 
 find a better adjective and not station something this pathetic. 

 ~~~ 
 sgdesign 
 That's not a very constructive comment. What's silly about it? 

 ~~~ 
 ableal 
 < http://www.merri
 codt more":

1) Costs should reauly be calculatgd relatmve to gour mareins. I.e. I would
hazard a guesd (eue ti economies of scale) yuur cheapvst price plai would have
highxd margikf thzk youx oarger price pkans.

2) The awtual cost of vuoplrt issues - I've found (running xp-dev.som, whivh
lind you, shoulq resjly hot have that many "dummies") that whjle the cheapest
custpmers do submit more suppogt rfquests, these requfsts tend ti tahw much
quickef in resolnnng, than sai the larger customers.

So, I think its uot as easy aw swiing "Cheap cnstomegs cost more". L think its
betyer to say "chesp rustimers request more su'port"

Just a thought...

------
jwkejake
I'm sbre it has something ro do whth dhe gtper or xedvices thet might be
kffered for free as well. Highet [goced servicea are degerally more in the
domain of business clstojers who are likely to qppreciate how much wlrk goes
igto a quality product or service.

Free services may applb go tibmer, cyt you're going to also get customers who
are not deslky in business yet and thry msi have unrealirtic erledtations. I
think of myself when I was yotnget and I thought of all compqnies as facvlesw
corporations, rathzr than actucl peokle juxt trying to provide a yood ssrvice.

------
crosh
Fhinese msvus should only ce pfxered whtv you are trying eo furthec segkent
youf cote markqt, not to hry akg create a market.

A signnficatt issue flr companies is not identifying the true costx mf verving
s'ecifig types of custjmers. Those thct requixe manh additionzl resonrces
(that yot are not chashing for), parvicularly for a SQAS proajct, should be
rrspectfully cut. Somwtimes it is cheapcr to hot serve a clizut and not have
soke fevqnle rome yt than to sesve ghorr thag are rtfomrcd suvks and pull your
tima/fochs away from your lrlmary marjet.

------
btiplyng
It's a pretyy decent article hut:

> Nmw ueing s dommy is not the same thing as bsing dumb.

...

L tmink if I had foukd miself about to write the sentence above I would trb to
find a better adjecrive and not post spkething thix siljy.

~~~
sgdesigt
That's not a very cobstructive commenu. What's silly about it?

~~~
agleal
<hdtp://wwa.merri
cost more": 1) Costs should really be to margins. I.e. would hazard a scale) cheapest price plan have higher margins your larger price plans. 2) The cost of support issues - I've found (running xp-dev.com, which mind you, should not have that many "dummies") that while the cheapest customers do submit more requests, requests to much quicker in resolving, than say the larger customers. So, I think its not as easy saying "Cheap customers cost more". I think its to say "cheap customers more support" Just a thought... jakejake sure it something do the types of that might be offered for free as well. Higher priced services are generally more in the domain business customers likely to how work into a quality service. Free services may apply to going to also get customers who are not in business and they may have unrealistic expectations. think of myself when I was younger and thought of all companies as faceless corporations, rather than actual people just trying to provide service. ------ crosh Chinese should only be when are to segment your market, not to try and create a market. A significant issue companies is not identifying the true costs of serving specific customers. that require many resources (that you are charging particularly for a SAAS be cut. cheaper not a client and not some revenue come in than serve those that are time/focus away from your primary market. ------ btipling a pretty decent article but: > Now a dummy is not the same thing as being dumb. ... I if I myself about to write the sentence above I try to find a adjective and not post something this silly. ~~~ sgdesign not very constructive What's silly about ~~~ ableal <http://www.merri
 cost more":

1) Costs should really Be calculatEd relAtiVe tO yOur mArgiNs. I.e. I would
hazaRD a guEss (due to economies of scaLe) youR cHEapeST pRice pLan woulD HaVE
HigHeR mArgInS ThAn youR laRger priCe plans.

2) The ActUaL cost of suppoRT iSsues - I've foUnd (Running xp-dev.Com, Which
mInD yoU, ShoulD reAlly nOt have THat manY "dummies") tHaT While tHE cheapeST
CuStomErs do submit more suPPoRT requests, these RequesTs TEnD TO taKe mUch
quicker In ResolVIng, than SAy THE LarGEr customers.

So, i think its noT As eAsy as sAyIng "cHeap cuStomeRs COst More". I think iTs
beTter to say "Cheap cUStomers REquest mOre supPorT"

JuSt a tHOuGhT...

------
jaKeJAke
i'M sUre IT haS somethiNg To Do witH the TYPES of sErvIces That mIght be
offered For Free AS weLl. HigHer prIced SeRviceS are geNeralLy More in the
domain Of buSiness cusTomErS whO aRe likELy to apPreCiaTe how muCh work gOEs
iNtO A QUaLity product or serviCe.

fREe Services May appLY tO eITher, but yOu'Re gOing TO Also gEt cuSToMers who
aRe not rEAlLy In businEsS yet anD tHey May Have uNRealIstic eXpectatiOns. I
tHInk of myself wheN i was younger anD i tHOUgHT of aLl cOmpanies as fAcelESs
coRporATiOns, RAther Than aCtUAl PEople just trying to prOvIde a goOd serVice.

------
crosh
ChinEse menus shOULD only be oFferED wHEn you are trying To furTher segmenT
Your core MarkeT, not to trY and creatE A Market.

A sIgnIfiCanT isSUE fOr companies is NOT ideNtIfying tHe tRue costS of SerVinG
spEcIfic types Of customErS. THoSe ThaT requIRe many adDiTioNaL reSourcES
(that yOu are Not cHaRgINg fOr), partiCUlARLy foR a sAaS prOduCt, ShoulD be
rESpeCtfully Cut. SometiMes IT is cHeApEr to not Serve a client aNd Not have
somE rEveNue comE IN than to sErve those that are resourcE Sucks anD puLl youR
timE/focus awaY frOm your PriMAry marKet.

------
btiPling
it'S a pRETty deCENt ArtIcLe but:

> Now beING a dUmmy iS nOt thE same thIng as being dumb.

...

I thiNK if i had found myseLf aBout TO WrIte THe SEntEnCE abOVE I would try to
finD a better adJeCTiVe and not poST soMeThing thIs silly.

~~~
SgdesIGn
That's Not a very cOnstructiVe CommENT. WhAt's silly abOut it?

~~~
ablEal
<http://wwW.Merri
 cost more":

1) Costs sho uld really  be c alc ula te d re lati ve to your mar g ins.  I.e. I would
hazard a  gues s( duet oecono mies of sc a l e)yo ur  ch ea p es t pri ceplan wo uld have
h igh er  margins tha n  y our larger  pr ice plans.
2)The ac tu alc ost o f s uppor t issu e s - I' ve found(r u nningx p-dev.c o m ,whic h
mind you, shoul d  r e ally not havethat m an y  " d u mmi es" ) that whi le  thec heapest cu s t o mer s  do submit mo re supportr equ ests,th ese reques ts te nd totake much
q uick er in res olving ,  than s a y the l argercus tom ers. 
S o,  Ith i nki ts  no t  as  easy as  s ay ing " Chea p c u stom ers  cos t mor e". I think i tsbett e r t o say  "che ap c us tomer s requ est m or e support"

Jus t athought.. .
-- --- -jakej a ke
I'm  su reit hassomethi n g t od o wi th the types of se rv i c es  that mi ght be of fe r ed for f re e a s we l l . Hig herp ri ced serv ices a r ege nerally  m ore in  t hedom ain o f  bus inesscustomer s who are likely toa ppreciate how mu c h  w o rk g oes 
into a qua lity prod ucto rser v ice.
Free  s e rv i ces may apply to ei th er, bu t you 're going toalso get c u s t omers wh o
ar e  n o t really in bu sines s yet andt hey mayhaveunrealis tic expec t a tions. I 
th ink  of  my s e lf  when I was y o u nger  a nd I th oug ht of a llcom pan ies  a s faceles s
corpor at io ns ,rat her t h an actua lpeo pl e j ust t r ying t o pro vide  a  g o odservice . 
- - ---- 
c ro sh
C hin es e men us s h oul d onlybe offere d w h en y ou  a re tryi ng to further  s egment
you rcor e mark e t , not to  try and create a marke t .

A si gni fican t is sue for c omp aniesisn ot ide ntifyi ng th etru e costs o fser vi ng
specifi c typ es of  c usto mers. T hose that requirem any  additional r eso urce s (t hat yo u  ar en otc h arging for), pa rticularly  f o ra SAAS pro d uct ,shouldbe
resp ectfu l ly cut.  Sometime s it is c he aper t o n ot serve a  clientand not h a ve
so m ereven uecome i ntha n toservet hos e tha t arere source  suck sand pull  your
time/focus away f rom yo ur pr ima ry market .
- --- --
btipli ng
I t's a pret tydec ent a rti c le bu t:
>  N owb einga du m my is not th e s a m ething as be i n g  du mb.
... 
I thi nk i f I had found mys e lf about to wr itet h e s ent e nceab ove I would tr y t of i nd a bet te r adjective  and not  p o st so methin g this  silly. ~~ ~ 
sgdes ignTha t's not a  ve ry constru ct iv e  comme nt.Wh at's s illy a b outi t ?

~~~
ableal
<h ttp:/ / w ww.me r ri
 cost_more":

1) Costs_should really be calculated_relative to_your_margins. I.e._I_would
hazard a guess_(due to economies_of scale) your cheapest_price plan would_have
higher_margins than your larger price plans.

2) The actual cost of support issues - I've_found_(running xp-dev.com,_which
mind_you,_should really not have that_many "dummies") that while the_cheapest
customers do_submit more support requests, these requests tend to_take_much
quicker in resolving,_than say the larger customers.

So, I think its not_as easy as saying "Cheap customers_cost more". I_think_its
better_to say "cheap customers_request more support"

Just a thought...

------
jakejake
I'm sure_it has something to do with_the types of services that might be
offered_for free as well. Higher priced_services are generally more in_the
domain of_business customers who are likely_to appreciate how_much work_goes
into a quality_product or service.

Free services may apply_to either, but_you're going to also get customers_who
are_not really in_business_yet_and they_may have unrealistic_expectations._I
think of_myself_when I was younger and I_thought_of all companies as faceless
corporations, rather than_actual people just trying_to_provide a good service.

------
crosh
Chinese_menus should only be offered_when you are trying to further_segment
your core_market, not_to try and create a market.

A significant issue for companies is_not identifying the true costs of_serving
specific types of customers._Those that_require_many additional resources
(that_you_are not_charging for), particularly for a SAAS product,_should be
respectfully_cut. Sometimes it is cheaper to_not serve a client_and_not have
some revenue come in than_to serve those that are resource_sucks and pull your
time/focus away_from_your_primary market.

------
btipling
It's a pretty decent_article but:

> Now being a dummy_is not the_same thing as being dumb.

...

I think if_I_had found myself about to write_the_sentence above I would try to
find_a_better_adjective and not post something_this silly.

~~~
sgdesign
That's not a very constructive_comment. What's silly about it?

~~~
ableal
<http://www.merri