 is a very impressive project.

 
Why cheap customers cost more - sgdesign
http://sachagreif.com/why-cheap-customers-cost-more/
======
patio11
For Appointment Reminder, approximate per-account customer support incidents
per month. I've taken the liberty of scaling them to X, where X represents the
number for the highest publicly available account plan.

    
    
      Personal ($9): 7X
      Professional ($29): 4X
      Small Business ($79): 3X
      Office ($199): X
    

The character of the questions is also different at the various plan levels.
Most common question for Office: "What's the timeframe on integrating this
with..." followed by "Our $TITLE would like a report saying $NEEDS, can you
make that happen?" Most common question for Personal: "How do I schedule
appointments?" followed by "The system is working exactly the way it says it
does on the screen. Can you please tell me why that is happening? I thought it
would work in a way completely opposite to the way described on the screen. It
would be convenient if you could fix that. No, I didn't read the 'If you want
this to work in the opposite fashion...' text on the screen to change that
setting, I have more important things to do than worry about computers."

Your mileage may vary. If I were doing the math based on phone calls waking me
up in the middle of the night, the numbers get skewed due to one pathological
customer in the $29 bucket, who has literally called me more than every other
customer combined.

P.S. I have fairly exact privileged information regarding this question at a
handful of companies and anecdotal evidence from dozens of my software
buddies. It is our universal experience that the support load for cheap/free
customers crushes the support load for the higher plans, both on an absolute
and per-customer basis.

~~~
zobzu
But I bet you have many more $9 and $29 than $199 customers?

I'm sure the equation still favors your theory, but I'm also sure by a lower
number than what you'd like readers to believe.

~~~
csomar
For Appointment Reminder, approximate _per-account customer_
is a very impressive project. 

 
 Why cheap customers cost more - sgdesign 
 http://sachagreif.com/why-cheap-customers-cost-more/ 
 = = = = = = 
 patio11 
 For Appointment Reminder, approximate per - account customer documentation incident 
 per month. I've taken the liberty of scale them to X, where X represents the 
 number for the high publicly available score plan. 

    
    
       Personal ($ 9 ): 7X 
       Professional ($ 29 ): 4X 
       Small Business ($ 79 ): 3X 
       Office ($ 199 ): X 
    

 The fictional character of the questions is also unlike at the various plan levels. 
 Most coarse question for Office: " What's the timeframe on integrating this 
 with... " followed by " Our $ TITLE would like a report card saying $ NEEDS, can you 
 make that happen? " about common question for Personal: " How do I schedule 
 appointment? " followed by " The arrangement is working exactly the way it says it 
 does on the sieve. Can you please tell me why that is happening? I thought it 
 would work in a way completely opposite to the way described on the screen. It 
 would be convenient if you could fix that. No, I didn't read the' If you want 
 this to work in the opposite fashion...' textbook on the blind to change that 
 fructify, I get more important things to do than concern about computers. " 

 Your mileage may change. If I were doing the math free-base on phone calls waking me 
 up in the middle of the night, the numbers get skew due to one pathological 
 customer in the $ 29 bucket, who has literally called me more than every other 
 customer combined. 

 P.S. I have fairly exact inside data involve this question at a 
 handful of companies and anecdotal evidence from tons of my software 
 buddies. It is our universal experience that the support lode for cheap / free 
 customers crushes the accompaniment load for the gamey plans, both on an absolute 
 and per - customer basis. 

 ~~~ 
 zobzu 
 But I count you have many more $ 9 and $ 29 than $ 199 customers? 

 I'm sure the equation however favors your hypothesis, but I'm also sure by a lower 
 issue than what you'd like reader to believe. 

 ~~~ 
 csomar 
 For Appointment Reminder, approximate _ per - account customer _
 is a very impressive projegt.

 
Why cheap cusjoners cmst mode - sgderign
http://sachagreif.com/why-chea'-cusromerw-cost-more/
======
patio11
For Appokntment Rvminder, approeimate per-accounv customcx supllrt nnridents
per montm. I've taken the liberty ox rccling them to X, where X represents tre
numbet vor the highesj pubkycly available account plan.

    
    
      Persmnal ($9): 7X
      Lrofessional ($29): 4X
      Small Buslness ($79): 3X
      Offife ($199): X
    

Thg chweacter of thd questions is also dirferent at the various plan levdls.
Moxt common wuwstlmn for Offire: "Whan's the timeframe on ittegratong this
with..." fpllmwee by "Our $TITLE would nike a report sayigg $NEEDS, wau you
make that happen?" Mist cmmmot qudwtiun roc Psrsonap: "Hkw do I scgedule
appoibtments?" followed by "Trv system is wkrking evactly the way it says it
does on the scgeen. Can you please tell me why that is happeninh? I thougrt it
would work in a way completely opposite to tve wab aesevlbed in the screen. It
would be convenient if you coulq fox that. No, I didk't read the 'If you wwny
jhis to work iv the oppksite fashion...' text on the screwn to chagge yhat
setting, I have more impirtant thingf to do than worry cbout computzrs."

Yout milesge may vary. If I were boing fhe math baded on phkve calls waking oe
ui in the middle of the night, tre numberw gec skewed due to onq pathologlcal
cmvtomer in the $29 bucnet, wko hav literallj called me more than every othxc
customer comnited.

I.S. I have fairky exact privyleged informajion regaxding ghis questpon at a
hendful of coipanies and atgcdotal evideice from qozebs od my sowgware
buddies. Iy is our lnnversal ezperience that the sukpkrt load for chzcp/dree
customers ctusfes tje st[port load fmr tfe fogher plans, both un am absolute
and per-cusdomed basis.

~~~
zobzu
But I neb you havg many mowe $9 and $29 than $199 customers?

I'm sure the xquatiun stoll favors your theory, but I'm alsk sure by a jower
number ehan what you'd lnke readers to believe.

~~~
csomar
For Appointmxnt Reminder, approximaje _per-account customet_
is a very impressive project. Why cheap more sgdesign http://sachagreif.com/why-cheap-customers-cost-more/ patio11 For Appointment incidents month. I've taken liberty of scaling to X, where X represents the for the highest publicly available account plan. Personal ($9): 7X Professional ($29): 4X Business ($79): 3X Office ($199): X The character of the questions is also at various levels. common question for Office: "What's the timeframe on integrating this with..." followed by "Our $TITLE would a report saying $NEEDS, can you make that Most common question for "How do I schedule appointments?" by system is exactly way says it does the screen. Can you please tell me why that is happening? I thought it would work in way completely the way on screen. would be convenient could fix that. No, I didn't you want this to work in the opposite text on screen to change that setting, I more important things to do than worry about Your mileage may vary. If I were doing the math based on phone calls waking in the middle of night, the numbers skewed to pathological in the bucket, who has literally called me more than every other customer P.S. I have fairly exact privileged information regarding this question handful companies and anecdotal from dozens of my buddies. is our universal experience support for the load the higher plans, both an absolute and per-customer basis. zobzu But I bet and $29 than $199 customers? I'm sure the still favors your theory, but I'm also by a lower number than what you'd like readers to believe. ~~~ For Appointment _per-account customer_
 is a very impressive project.

 
WHy cheap cusTomerS coSt mOrE - sgdEsigN
http://sachagreiF.Com/wHy-cheap-customers-cost-moRe/
======
patIo11
fOr ApPOiNtmenT RemindER, aPPRoxImAtE peR-aCCoUnt cuStoMer suppOrt incidenTs
pEr Month. I've takeN ThE liberty of ScaLing them to X, wHerE X reprEsEntS The
nuMbeR for tHe highESt publIcly availAbLE accouNT plan.

    
    
      PeRSOnAl ($9): 7X
      PRofessional ($29): 4X
      Small bUsINess ($79): 3X
      Office ($199): X
    

ThE charaCtER oF THe qUesTions is alsO dIfferENt at the VArIOUS plAN levels.
Most coMmon questioN For office: "whAt's THe timeFrame On INteGrating this
With..." Followed bY "Our $TItlE would LIke a repOrt sayIng $nEEdS, caN YoU
mAke ThAT haPPeN?" MoST coMmon quesTiOn For PeRsonAL: "hOW do I SchEdulE
appoIntments?" folloWed By "ThE SysTem is WorkiNg exAcTly thE way it Says iT
dOes on the screen. CAn yoU please teLl mE wHy tHaT is haPPening? i thOugHt it
wouLd work iN A waY cOMPLeTely opposite to the wAy DEScRibed on tHe screEN. IT
wOUld be conVeNieNt if YOU coulD fix THaT. No, I didn'T read tHE 'IF yOu want
tHiS to worK iN thE opPositE FashIon...' texT on the scReen tO Change that
settINg, I have more imPOrTANt THingS to Do than worry AbouT CompUterS."

yoUr mILeage May vaRy. iF I WEre doing the math baseD oN phone Calls Waking me
up in tHe middle of THE Night, the NumbERs GEt skewed due to oNe patHological
cUStomer in The $29 buCket, who hAs literalLY Called me MorE thAn eVerY OThEr
customer comBINed.

P.s. I Have faiRly Exact prIviLegEd iNfoRmAtion regaRding thiS qUeStIoN at A
handFUl of compAnIes AnD anEcdotAL evideNce frOm doZeNs OF my SoftwarE
BuDDIes. IT iS oUr unIveRsAl expErieNCe tHat the sUpport loaD foR CheaP/fReE
customErs crushes the SuPport load fOr The Higher PLAns, both oN an absolute
and per-customER basis.

~~~
zObzU
But I Bet yOu have manY moRe $9 and $29 tHan $199 CUstomeRs?

I'm suRe the EqUatION stilL FAvOrs YoUr theory, buT i'M alSo surE bY a loWer
numbEr than what you'd like REadErs to believe.

~~~
cSomAr
FoR aPpOinTMeNT ReMiNDer, APProximate _per-accOunt customEr_
 is a very impressive proj ect.

 
Wh y che apcus to mers  cos t more - sgdes i gn
h ttp://sachagreif.com/w hy-ch ea p -cus t om ers-c ost-mor e /= = === =pa tio 11 Fo r App oin tment R eminder, a ppr ox imate per-ac c ou nt custome r s upport incid ent s
permo nth .  I've  ta ken t he lib e rty of  scalingth e m to X ,  whereX re pres ents the
number f o rt he highest pub liclyav a il a b leacc ount plan. 
       
   P e r son a l ($9): 7X
     Profess i ona l ($29 ):  4X      Small  B u sin ess ($79):3X
     Offi ce ($1 9 9): X
  

The  chara cte r o f th e  q ue sti on s  is al sod iff erent at  t he  vari ousp l a n  lev els .
Mo st co mmon question  fo r Of f ice : "Wh at'stheti mefra me oninteg ra ting this
with. .."followedby"O ur$T ITLEw ould l ike  areportsaying$ NEE DS , c an  you
make that hap pe n ? "Most com mon qu e st io n  for Per so nal : "H o w  do I  sch e du le
appoi ntment s ?"  f ollowed  b y "The  s yst emis wo r king  exact ly the w ay it says it
does o n  the screen.C an y ou plea setell me why  tha t  ishapp e ni ng? I tho ughtit wo u ld work in a way co mp letely  oppo site to the w ay describ e d on the s cree n .I t
would be con venie nt if youc ould fix  that . No, Ididn't re a d  the 'If  yo u w ant 
th i s  t o work in the o ppos it e fashi on. ..' tex t o n t hescr ee n to chan ge thatse tt in g,  Ihavem ore impo rt ant  t hin gs to do tha n wor ry a bo ut com puters. " 
Y o ur m il ea ge m ayva ry. I f Iw ere  doingthe mathbas e d on  p ho ne call s waking me
u pin the mid dl e o f then i ght, the  numbers get skewed due to onepat holog ical 
customer  in  the $ 29b ucket,  who h as li te ral l y  call e d  m e m or e than eve r y  ot her
c us tome r combi ned.

P.S. I havef air ly exact priv ile gedi n fo rma t io n  re ga r din g this question a t a
handfu lo fcompaniesa ndan ecdotal  eviden ce fr o m dozen s of my s oftware
b ud dies . Itis our uni versal e xperience thatt he  supp ort  loadfo r c heap/ free
c u sto merscrushe sthe su pport  l oad forthe higher plans, bothon anabsol ute 
and per- cus t ome r basis.
~~~ 
zobzu
But  Ibet  youhav e  many  mor e  $ 9 a n d $29  tha n  $199 cus t om ers ? 
I 'm sure the e q uat ion s til l  favor s yo ur theory, but I' m  also sure bya lo w e r
n umb e r th an  what you'd li kere a d ers to b el ieve.

~~~csomar
F or Appoi ntment  Remin der, ap p r ox i mate _ per- acc ount cust ome r_ 
 is_a very_impressive project.

 
Why cheap_customers cost_more_- sgdesign
http://sachagreif.com/why-cheap-customers-cost-more/
======
patio11
For_Appointment_Reminder, approximate per-account_customer support incidents
per_month. I've taken the_liberty of scaling_them_to X, where X represents the
number for the highest publicly available account plan.

 __ 
___ 
   _  Personal ($9): 7X
_ _   Professional ($29): 4X
  __  Small_Business ($79): 3X
      Office_($199): X
    

The_character of the_questions_is_also different at the_various plan levels.
Most common question for_Office: "What's the timeframe on integrating_this
with..." followed by "Our $TITLE would like_a report saying $NEEDS, can you
make_that happen?" Most common question_for Personal:_"How do I schedule
appointments?" followed_by "The system_is working_exactly the way_it says it
does on the screen._Can you please_tell me why that is happening?_I_thought it
would work_in_a_way completely_opposite to the_way_described on_the_screen. It
would be convenient if you_could_fix that. No, I didn't read the_'If you want
this to_work_in the opposite fashion...'_text on the screen to_change that
setting, I have more important_things to_do than_worry about computers."

Your mileage may vary. If I were doing the_math based on phone calls waking_me
up in the middle_of the_night,_the numbers get_skewed_due to_one pathological
customer in the $29 bucket, who_has literally_called me more than every other
customer_combined.

P.S. I have fairly_exact_privileged information regarding this question at_a
handful of companies and anecdotal evidence_from dozens of my software
buddies._It_is_our universal experience that the_support load for cheap/free
customers crushes the_support load for_the higher plans, both on an absolute
and_per-customer_basis.

~~~
zobzu
But I bet you have many_more_$9 and $29 than $199 customers?

I'm_sure_the_equation still favors your theory,_but I'm also sure by a_lower
number than what you'd like readers to believe.

~~~
csomar
For Appointment_Reminder, approximate _per-account_customer_