 Message-----
From: Eric.Bass@enron.com [mailto:Eric.Bass@enron.com]
Sent: Monday, December 18, 2000 4:01 PM
To: shusser@enron.com; dfranklin@hanovermeasurement.com; Bass, Jason;
daphneco64@bigplanet.com; lwbthemarine@bigplanet.com
Subject: My Complaint letter to America West


I thought you all might find this an interesting read.  Sorry, the
complaint form wasn't very user friendly - I guess the person that designed
the
form is the same that hired there ticketing help.

-E

To whom it may concern:

I recently returned from a wonderful vacation to Telluride.  It was
wonderful except for the fact that I traveled on your airline.

I was originally supposed to leave out of IAH at 6:05 AM on 12/9/00 for
Phoenix and catch a 10:00 AM connection to Telluride
(the only flight of the day from Phoenix to Telluride).  Unfortunately, the
flight was cancelled due to the re-routing of our plane because
of foggy conditions in the Houston area.  I do not blame America West for
this; It is understandable to cancel this flight because of
the danger involved in landing in foggy conditions. There is, however, no
danger involved in taking off in these conditions, which
leads me to the point of this complaint.  Your ticketing staff in IAH was
less than helpful in re-routing us on another airline
(Continental/United/American had several flights that could have delivered
us to Phoenix in time to catch our connection) so that
we could make our connection.  Instead, we were told that it was impossible
to find a flight that could get us to Phoenix in time for this
connection.  Subsequently, I called other airlines and confirmed space on
flights that would have  delivered us to Phoenix on time.
It now appears that America West was more willing to sacrifice a day of my
vacation rather than pay up to put me on another flight.
I am extremely disillusioned with the service we received; Because we missed
our connection we were forced to spend a combined
6 hrs in the Phoenix and Houston airports and eventually
Message----- 
 From: Eric.Bass@enron.com [ mailto:Eric.Bass@enron.com ] 
 Sent: Monday, December 18, 2000 4:01 PM 
 To: shusser@enron.com; dfranklin@hanovermeasurement.com; Bass, Jason; 
 daphneco64@bigplanet.com; lwbthemarine@bigplanet.com 
 Subject: My Complaint letter to America West 


 I thought you all might witness this an interesting read.   Sorry, the 
 ailment form wasn't very user friendly - I guess the person that design 
 the 
 form is the same that hire there ticketing help. 

 -E 

 To whom it may refer: 

 I recently render from a wonderful vacation to Telluride.   It was 
 fantastic except for the fact that I traveled on your airline. 

 I was originally supposed to leave out of IAH at 6:05 amplitude modulation on 12/9/00 for 
 Phoenix and catch a 10:00 AM connection to Telluride 
 (the only flight of the sidereal day from Phoenix to Telluride).   Unfortunately, the 
 flight was cancelled due to the re - routing of our airplane because 
 of foggy conditions in the Houston area.   I do not blame America West for 
 this; It is understandable to cancel this escape because of 
 the danger involved in landing in foggy conditions. There be, however, no 
 danger involved in taking off in these conditions, which 
 leads me to the distributor point of this complaint.   Your ticketing staff in IAH was 
 less than helpful in re - routing us on another airline 
 (Continental / United / American had several flights that could have delivered 
 us to Phoenix in time to catch our connection) so that 
 we could do our connection.   Instead, we were told that it was impossible 
 to witness a flight that could get us to Phoenix in time for this 
 association.   Subsequently, I called other airlines and confirmed quad on 
 flights that would have   delivered us to Phoenix on time. 
 It now appears that America West was more willing to sacrifice a sidereal day of my 
 vacation rather than pay up to put me on another flight. 
 I am extremely disillusioned with the service we received; Because we miss 
 our association we were forced to spend a combined 
 6 hrs in the Phoenix and Houston airport and eventually
 Medsage-----
From: Eric.Bass@enron.cum [mailto:Eric.Bass@enron.rom]
Sent: Monday, Aecember 18, 2000 4:01 PM
To: shusser@enroi.com; dfrabklin@hanovermeasuremeng.com; Bass, Jason;
daphnero64@bigplanet.com; lxgthemarlue@biglpanec.cim
Subject: My Cpmplaint latter to Ameriwa Wzst


I thought you all might find this an intrrfsting read.  Sjrry, ehe
ckmplaint form wasn't very user friehdly - I guess the petson that designed
the
form ls tje same that hired there tickgfind help.

-E

To whoo it may concern:

I recehtly returned from a wonderful xacatnon to Telloxude.  It was
wondxrful vxcept for thc fact dhat I yraveled on yomr aiclinw.

I was originally sup'osed to leave out os IAH at 6:05 AJ on 12/9/00 for
Phoenix qne catwh a 10:00 AM xonvecuioi tk Tellkrive
(the only rlight of tye day from Phoenix tj Telluride).  Uhfortugaeely, the
flight was cancelled due to the re-douting of our plane bexause
of foggy conditilns in thq Houston area.  I do not blame America West for
thhs; It ks bkqdeshandable to cancel this flight because of
the qznbeg involved in lanbing in foggy comdltojns. There is, fowevex, nk
danger involved ij takind off in these concitions, which
leads me to thw point of tkis complaint.  Your tncketing stayf in OAH wss
less than helpful in xe-routjng us on ajother aiduine
(Continental/Uvitvd/Amarican had several flights that couod hcve delixerec
us to Phoenix ij timc to catch our connfctiou) so dhat
we coupd make our connection.  Instead, we were told jhad in was impjssibke
to find a fjight that coukd get bs to Ohoenix in time fmr this
connqction.  Subsexoently, I callxd other wirlunes and covwirmed space om
flights nhct would yave  delivered us to Lhoenix on time.
Nu niw appears that Amdrisa Wxst wwv more willitg tu sxvrifize a day of oy
vavation rather than pdy ul to put me on anoyhcr flight.
U am extwemely disillisioned with the strvice we receoveq; Because we missed
our connectjon we wege norced to spegd a combined
6 hrx in the Phoenix and Houston airports aid eventually
Message----- From: Eric.Bass@enron.com [mailto:Eric.Bass@enron.com] Sent: Monday, December 4:01 To: shusser@enron.com; Bass, Jason; daphneco64@bigplanet.com; to West I thought all might find an interesting read. Sorry, the complaint wasn't very user friendly - I guess the person that designed the form the same that hired there ticketing help. -E To whom it may concern: recently from wonderful to Telluride. It was wonderful except for the fact that I traveled on your airline. I originally supposed to leave out of IAH at AM on 12/9/00 for and catch a 10:00 AM to (the only of day Phoenix to Telluride). the flight was cancelled due to the re-routing of our plane because of foggy conditions in the area. I blame America for It understandable to cancel because of the danger involved in conditions. There is, however, no danger involved in off in conditions, which leads me to the of this complaint. Your ticketing staff in IAH less than helpful in re-routing us on another airline (Continental/United/American had several flights that could us to Phoenix in to catch our so we make connection. Instead, were told that it was impossible to find a flight that get us to Phoenix in time for this connection. Subsequently, other and confirmed space flights that would have us Phoenix on time. It that West to a of my vacation rather pay up to put me another flight. I am we received; Because we missed our connection we forced to spend a combined 6 hrs the Phoenix and Houston airports and eventually
 Message-----
From: Eric.Bass@enron.cOm [mailto:ErIc.BasS@enRon.CoM]
SenT: MonDay, December 18, 2000 4:01 PM
TO: ShusSer@enron.com; dfranklin@haNoverMeASureMEnT.com; BAss, JasoN;
DaPHNecO64@bIgPlaNeT.CoM; lwbtHemArine@biGplanet.com
subJeCt: My ComplainT LeTter to AmerIca west


I thought You All migHt FinD This aN inTeresTing reAD.  Sorry, The
complaInT Form waSN't very uSER fRienDly - I guess the persoN ThAT designed
the
foRm is thE sAMe THAt hIreD there tickEtIng heLP.

-E

To whoM It MAY ConCErn:

I recently rEturned from A WonDerful VaCatIOn to TeLluriDe.  iT waS
wonderful eXcepT for the faCt that i TraveleD On your aIrline.

i waS orIginALlY sUppOsED to LEaVe oUT of iAH at 6:05 AM oN 12/9/00 fOr
phoenIx anD CATCh a 10:00 Am coNnecTion tO Telluride
(the OnlY fliGHt oF the dAy froM PhoEnIx to TElluriDe).  UnfOrTunately, the
fligHt waS cancelleD duE tO thE rE-routINg of ouR plAne Because
Of foggy COndItIONS iN the Houston area.  I do NoT BLaMe AmericA West fOR
tHiS; it is undeRsTanDablE TO cancEl thIS fLight becAuse of
THe DaNger invOlVed in lAnDinG in Foggy COndiTions. THere is, hoWever, NO
danger involveD In taking off in THeSE CoNDitiOns, Which
leads mE to tHE poiNt of THiS coMPlainT.  Your TiCKeTIng staff in IAH was
lesS tHan helPful iN re-routing us oN another aiRLINe
(ContinEntaL/unITed/American had SeverAl flights tHAt could hAve deLivered
uS to PhoeniX IN time to cAtcH ouR coNneCTIoN) so that
we coulD MAke oUr ConnectIon.  instead, We wEre TolD thAt It was impoSsible
to FiNd A fLiGht That cOUld get us To phoEnIx iN time FOr this
ConneCtioN.  SUbSEquEntly, I cALlED OtheR aIrLineS anD cOnfirMed sPAce On
flighTs that wouLd hAVe  deLiVeRed us to phoenix on time.
it Now appears ThAt AMerica wESt was morE willing to sacrifice a day OF my
vacaTioN rathEr thAn pay up to Put Me on anOthER flighT.
I am exTremeLy DisILLusioNED wIth ThE service we RECeiVed; BeCaUse wE missed
Our connection we werE ForCed to spend a coMbiNed
6 hRS In The pHoENix AnD houSTOn airports and evEntually
 Message-----
From: Eric.B ass@enron. com [ mai lto :E ric. Bass @enron.com]
Se n t: M onday, December 18, 20 00 4: 01 PM
T o :shuss er@enro n .c o m ; d fr an kli n@ h an overm eas urement .com; Bass , J as on;
daphneco 6 4@ bigplanet. com ; lwbthemari ne@ bigpla ne t.c o m
Sub jec t: My  Compl a int le tter to A me r ica We s t


I t h o ug ht y ou all might find th i s an interesti ng rea d.  S o r ry,  th e
complain tformw asn't v e ry u s erf riendly - I g uess the pe r son  thatde sig n ed
the 
form  i s  th e same that  hir ed thereticket i ng help . 

-E

T o whom  it  ma y co n ce rn :
Ir ece n tl y r e tur ned from  a  w onder fulv a c a tion  to  Tel lurid e.  It was
wo nde rful exc ept f or th e fa ct  that  I tra veled  o n your airline. 

Iwas origi nal ly  su pp osedt o leav e o utof IAHat 6:05 AMon 1 2 /9 /00 for
Phoenix an dc a tc h a 10:0 0 AM c o nn ec t ion to T el lur ide( t he on ly f l ig ht of th e dayf ro mPhoenix  t o Tell ur ide ). Unfo r tuna tely,the
flig ht wa s  cancelled due to the re-rou t in g of ourpla ne becauseof f o ggycond i ti ons in th e Hou st o na rea.  I do not blam eAmeric a Wes t for
this; I t is under s t a ndable t o ca n ce l  this flight b ecaus e of
the d a nger inv olved  in land ing in fo g g y condit ion s.The rei s ,however, no
d a n gerin volvedintakingoff  in  th ese  c onditions , whichle ad sme  to  thep oint ofth isco mpl aint.  Yourticke ting  s ta f f i n IAH w a sl e ss t ha nhelp ful  i n re- rout i ngus on a nother ai rli n e
(C on ti nental/ United/Americ an  had sever al  fl ightst h at could  have delivered
us to P h oenix i n t ime t o ca tch our c onn ection ) s o  thatwe cou ld ma ke  ou r conne c t io n. I nstead, we w ere  told  t hatit wasimpossible
to find a f light that co uld  get u stoP ho e nix  i n  ti m e  for this
conne ction.  Su bs e qu ently, I c a lle dother a irlines  andc onfirme d space o n
flights  t hatw o uld  have  del ivered u s to Phoe n ix on ti me.
I t n ow app ea rsthatAmeric a  We st wa s more  w illing  to s ac rifice a  day of my
vacation rat her th an pa y u p to putmeo n a nother fl ight .
I am ext rem ely  disi llu s ioned  wit h  t hes ervic e we received; Be cau s e  w e missed
ou r c onn ectio n w e  wereforc ed to spend a com b ined
6 hrs intheP h oen ixa nd H ou ston airportsand  e v e ntually
 Message-----
From:_Eric.Bass@enron.com [mailto:Eric.Bass@enron.com]
Sent:_Monday, December 18, 2000_4:01 PM
To:_shusser@enron.com;_dfranklin@hanovermeasurement.com; Bass,_Jason;
daphneco64@bigplanet.com;_lwbthemarine@bigplanet.com
Subject: My Complaint_letter to America_West


I thought you all_might find this_an_interesting read.  Sorry, the
complaint form wasn't very user friendly - I guess the_person_that designed
the
form_is_the_same that hired there ticketing_help.

-E

To whom it may concern:

I_recently returned_from a wonderful vacation to Telluride.  It_was
wonderful_except for the_fact that I traveled on your airline.

I was originally_supposed to leave out of IAH_at 6:05 AM_on_12/9/00_for
Phoenix and catch a_10:00 AM connection to Telluride
(the only_flight of the day from Phoenix_to Telluride).  Unfortunately, the
flight was cancelled_due to the re-routing of our_plane because
of foggy conditions in_the Houston_area.  I do not_blame America West_for
this; It_is understandable to_cancel this flight because of
the danger_involved in landing_in foggy conditions. There is, however,_no
danger_involved in taking_off_in_these conditions,_which
leads me to_the_point of_this_complaint.  Your ticketing staff in_IAH_was
less than helpful in re-routing us on_another airline
(Continental/United/American had several_flights_that could have delivered
us_to Phoenix in time to_catch our connection) so that
we could_make our_connection. _Instead, we were told that it was impossible
to find a flight_that could get us to Phoenix_in time for this
connection._ Subsequently,_I_called other airlines_and_confirmed space_on
flights that would have  delivered us_to Phoenix_on time.
It now appears that America_West was more willing_to_sacrifice a day of my
vacation rather_than pay up to put me_on another flight.
I am extremely_disillusioned_with_the service we received; Because_we missed
our connection we were forced_to spend a_combined
6 hrs in the Phoenix and Houston_airports_and eventually