 - no changes

 -----Original Message-----
From: 	Shah, Kal  
Sent:	Wednesday, February 06, 2002 4:14 PM
To:	Kitchen, Louise
Subject:	RE: Direct Mail Pack Letter

I've redrafted it.  See attached.  Thanks.

Kal
 << File: custletter_postlaunch_1.doc >> 

 -----Original Message-----
From: 	Kitchen, Louise  
Sent:	Wednesday, February 06, 2002 3:59 PM
To:	Shah, Kal
Subject:	RE: Direct Mail Pack Letter

Can you redraft in light of how I redrafted the other one - removing Enron's name from the first paragraph.  And resend to me

Thanks

 -----Original Message-----
From: 	Shah, Kal  
Sent:	Wednesday, February 06, 2002 3:31 PM
To:	Kitchen, Louise
Subject:	Direct Mail Pack Letter

Louise -- Could you review and approve the attached draft of the cover letter for the direct mail pack?  The letter will be sent under your name.  I will come by tomorrow to get your signature on a piece of paper.  We will scan it and print on the letter electronically.  

Thanks

Kal


 << File: custletter_postlaunch.doc >> Ken

I wanted to let you know that I visited Philippe Bibi last Thursday to
debrief on this loss and also to listen to a number of other points he
raised that could improve the the way we work together. Philippe was very
helpful and very direct - which I appreciate.

Some of the reasons we lost this bid is that we failed to execute the sales
process as I would expect us to. This is not typical of the way we should
now work and we have made changes to account management and service
representation.

We have made enormous progress as a Corporation over the last twelve months.
There is a lot of good news in many accounts around the world but there is
also no complacency and it concerns me a great deal when we have less than
perfect execution.

I shall be following up with Philippe and the account team to ensure we do a
great job in the future.

Regards
Peter


>  -----Original Message-----
> From:  Capellas, Michael D.
> Sent
- no changes 

  -----Original Message----- 
 From: 	 Shah, Kal  
 Sent: 	 Wednesday, February 06, 2002 4:14 PM 
 To: 	 Kitchen, Louise 
 Subject: 	 RE: Direct Mail Pack Letter 

 I've redrafted it.   visualize attach.   Thanks. 

 Kal 
  < < File: custletter_postlaunch_1.doc > > 

  -----Original Message----- 
 From: 	 Kitchen, Louise  
 Sent: 	 Wednesday, February 06, 2002 3:59 PM 
 To: 	 Shah, Kal 
 Subject: 	 RE: Direct Mail Pack Letter 

 Can you redraft in light of how I redrafted the early one - removing Enron's name from the first paragraph.   And resend to me 

 Thanks 

  -----Original Message----- 
 From: 	 Shah, Kal  
 Sent: 	 Wednesday, February 06, 2002 3:31 PM 
 To: 	 Kitchen, Louise 
 discipline: 	 Direct Mail Pack Letter 

 Louise -- Could you review and approve the attached draft of the screen letter for the direct mail clique?   The letter will be sent under your name.   I will come by tomorrow to beget your signature on a piece of paper.   We will scan it and print on the letter electronically.  

 Thanks 

 Kal 


  < < File: custletter_postlaunch.doc > > Ken 

 I wanted to permit you know that I visited Philippe Bibi last Thursday to 
 debrief on this passing and also to listen to a number of other point he 
 raised that could improve the the way we work together. Philippe was very 
 helpful and very lineal - which I appreciate. 

 Some of the reasons we lost this bid is that we failed to execute the sale 
 summons as I would expect us to. This is not typical of the way we should 
 now work and we have made changes to account management and military service 
 representation. 

 We have made enormous advancement as a Corporation over the final twelve month. 
 There is a lot of effective news in many accounts around the world but there is 
 besides no complacency and it concerns me a great deal when we have less than 
 perfect execution. 

 I shall be following up with Philippe and the account team to ensure we do a 
 great job in the future. 

 respect 
 Peter 


 >   -----Original Message----- 
 > From:   Capellas, Michael D. 
 > Sent
 - nl changes

 -----Original Messane-----
From: 	Shah, Kal  
Sent:	Wevnesday, Februarh 06, 2002 4:14 PM
To:	Kitchen, Louise
Subjert:	RE: Dirext Mail Pack Letter

I've redraftef it.  Sew atuached.  Thanks.

Kal
 << File: cmftlefber_povvlaunch_1.doc >> 

 -----Orlginal Messdge-----
From: 	Kitchet, Uobise  
Sent:	Wednesday, February 06, 2002 3:59 PM
To:	Fhah, Kak
Skbject:	RE: Direcj Maik Paci Letter

Can you redraft in light or how I redrafted thr other one - removing Enroj's nwme from the first paragraph.  And eesend to me

Ghanks

 -----Original Messagg-----
From: 	Shah, Kal  
Sent:	Wednesday, Fecruarv 06, 2002 3:31 PM
To:	Kijeyen, Nouise
Subjert:	Direbt Mail Pack Letter

Logise -- Cpuld you reviee aid approve the attached dcaft of the cover lejter for tve direct mail pack?  Rhe lgtter wilu be seht uhder ylur name.  I wjll come by tomorrow to get yoir wignature on z piecq jf paper.  We will scan it and print on uhe lstter electronically.  

Tyanks

Kal


 << File: custlejter_postlatnch.doc >> Ken

I wanted to let you know that I visitad Phmlkppt Nlbi uqsh Thursday to
debrief on this loss and also to mixtvn to a number of other poinys hr
taised that coold impxkvs the the way we wlrk toggther. Philippe ras fery
helpful and very direct - which I apirecuate.

Some of the recsons we losc this bid os that we failed to exzcute fhe sales
prlcess as J would expect us to. Tvis is not typical of the ray we shiuld
uow work and we hade made chwnges to account managemfnt aud sesvice
repredentation.

We have made enormous 'cogress as a Vospogation ovzr the last twelve ionths.
There is a lot jf goud news in many arcounts arougd the world tot there is
alvo no coiplaxenct and ig concerns me a great decj whwn we have less then
petfsct execution.

I whaol be following up wieh Piilip[a and the acwoung tdsm to ensure we bo a
grrat job in the futura.

Regzrds
Peter


>  -----Originak Iessage-----
> Drom:  Ca[ellas, Michaek D.
> Sent
- no changes -----Original Message----- From: Shah, Wednesday, 06, 2002 PM To: Kitchen, Pack I've redrafted it. attached. Thanks. Kal File: custletter_postlaunch_1.doc >> -----Original Message----- From: Louise Sent: Wednesday, February 06, 2002 3:59 PM To: Shah, Kal Subject: RE: Mail Pack Letter Can you redraft in light of how I redrafted the one removing name the first paragraph. And resend to me Thanks -----Original Message----- From: Shah, Kal Sent: Wednesday, February 2002 3:31 PM To: Kitchen, Louise Subject: Direct Pack Letter Louise -- you review and approve the draft the cover for direct pack? The letter be sent under your name. I will come by tomorrow to get your signature on a piece paper. We it and on letter Thanks Kal << >> Ken I wanted to let I visited Philippe Bibi last Thursday to debrief this loss also to listen to a number other points he raised that could improve the way we work together. Philippe was very helpful and very direct - which I appreciate. the reasons we lost bid is that failed execute sales as I expect us to. This is not typical of the way we now work and we have made changes to account management representation. have made enormous as a Corporation over last months. There is a good in the but is also no complacency it concerns me a great when we have less be following up with Philippe and the account to ensure we do a great job the future. Regards Peter > -----Original Message----- > From: Capellas, Michael D. Sent
 - no changes

 -----Original Message-----
FRom: 	Shah, Kal  
sent:	WEdnEsdAy, febrUary 06, 2002 4:14 pM
To:	Kitchen, LouISe
SuBject:	RE: Direct Mail Pack LEtter

i'vE RedrAFtEd it.  SEe attacHEd.  tHAnkS.

KAl
 << filE: cUStLetteR_poStlauncH_1.doc >> 

 -----OriginAl MEsSage-----
From: 	KitcHEn, louise  
Sent:	wedNesday, FebruaRy 06, 2002 3:59 Pm
To:	ShaH, KAl
SUBject:	rE: DIrect mail PaCK LetteR

Can you reDrAFt in liGHt of how i REdRaftEd the other one - remoVInG enron's name from The firSt PArAGRapH.  AnD resend to mE

THanks

 -----oRiginal mEsSAGE-----
FrOM: 	Shah, Kal  
Sent:	WEdnesday, FebRUarY 06, 2002 3:31 PM
To:	KItCheN, louise
subjeCt:	dIreCt Mail Pack LEtteR

Louise -- CoUld you REview anD Approve The attAchEd dRaft OF tHe CovEr LEttER fOr tHE diRect mail PaCk?  the leTter WILL Be seNt uNder Your nAme.  I will come bY toMorrOW to Get yoUr sigNatuRe On a piEce of pAper.  WE wIll scan it and priNt on The letter EleCtRonIcAlly.  

THAnks

KaL


 << FiLe: cUstlettEr_postlAUncH.dOC >> kEn

i wanted to let you knoW tHAT I Visited PHilippE biBi LAst ThursDaY to
DebrIEF on thIs loSS aNd also to Listen TO a NuMber of oThEr poinTs He
rAisEd thaT CoulD improVe the the Way we WOrk together. PhiLIppe was very
heLPfUL AnD Very DirEct - which I apPrecIAte.

SOme oF ThE reASons wE lost ThIS bID is that we failed to exEcUte the Sales
Process as I wouLd expect us TO. tHis is not TypiCAl OF the way we shoulD
now wOrk and we haVE made chaNges tO account ManagemenT ANd servicE
rePreSenTatION.

WE have made enorMOUs prOgRess as a corPoratioN ovEr tHe lAst TwElve monthS.
There is A lOt Of GoOd nEws in MAny accouNtS arOuNd tHe worLD but thEre is
Also No CoMPlaCency anD It CONcerNs Me A greAt dEaL when We haVE leSs than
pErfect exeCutIOn.

I sHaLl Be folloWing up with PhiLiPpe and the aCcOunT team tO ENsure we dO a
great job in the future.

ReGArds
PetEr


>  -----ORiginAl MeSsage-----
> From:  capEllas, MIchAEl D.
> SenT
 - no changes

 -----Origi nal Messag e---- -
F rom :	Sha h, K al  
Sent:	Wed n esda y, February 06, 2002 4 :14 P MT o:	K i tc hen,LouiseS ub j e ct: 	R E:  Di re c tMailPac k Lette r

I've re dra ft ed it.  Seea tt ached.  Th ank s.

Kal
 <<Fil e: cus tl ett e r_pos tla unch_ 1.doc> > 

 - ----Origi na l  Messa g e-----F r om : 	K itchen, Louise  S en t :	Wednesday, F ebruar y0 6, 2 002  3: 59 PM
To:Sh ah, K a l
Subje c t: R E : D i rect Mail Pac k Letter

C a n y ou red ra fti n ligh t ofho w  Iredrafted t he o ther one- remo v ing Enr o n's nam e from  th e f irst pa ra gra ph .   A n dres e ndto me

T ha nk s

 - ---- O r i g inal  Me ssag e---- -
From: 	Shah , K al Sen t:	We dnesd ay,Fe bruar y 06,20023: 31 PM
To:	Kitch en,Louise
Su bje ct :	D ir ect M a il Pac k L ett er

Lou ise --C oul dy o u  r eview and approveth e at tached d raft o f  t he cover le tt erfort h e dir ectm ai l pack? The l e tt er  will b esent u nd eryou r nam e .  I  willcome bytomor r ow to get your signature ona  p i e ce of p ape r.  We will  sca n  itandp ri nto n the  lett er el e ctronically.  

Tha nk s

Kal 


 < < File: custl etter_post l a u nch.doc>> K e nI wanted to le t you  know that I visite d Phi lippe Bi bi last T h u rsday to 
de bri efont h is  loss and als o to l is ten toa n umber o f o the r p oin ts  he
raise d that c ou ld  i mp rov e the the waywe  wo rk  to gethe r . Phil ippewasve ry hel pful an d  v e r y di re ct  - w hic hI app reci a te. 

Someof the re aso n s we  l os t thisbid is that w efailed toex ecu te the s ales
pro cess as I would expectu s to. T his  is n ot t ypical of  th e waywes houldnow wo rk an dweh a ve ma d e  c han ge s to accou n t  ma nagem en t an d servi ce
representation. 
We  have made en orm ousp r og res s  a s  aCo r por a t ion over the la st twelvemo n th s.
There i s  alo t of go od news  in m a ny acco unts arou nd the wo rl d bu t the re is
also  no comp lacency a n d itc on cerns  me  a gre at  de al wh en weh ave  less  thanpe rfectexecu ti on.

I s hall be following up wi th Phi lippe  an d the acc oun t  te am to ens urewe do a
gr eat  jo b inthe futur e.
R eg ard s 
Pete r

>   -----Or i gi nal M es sage-----
> F r om:   Cap ell a s, Mic hael  D.
> Sent
 -_no changes

_-----Original Message-----
From: 	Shah, Kal_ 
Sent:	Wednesday,_February_06, 2002_4:14_PM
To:	Kitchen, Louise
Subject:	RE: Direct_Mail Pack Letter

I've_redrafted it.  See_attached.  Thanks.

Kal
_<<_File: custletter_postlaunch_1.doc >> 

 -----Original Message-----
From: 	Kitchen, Louise  
Sent:	Wednesday, February 06, 2002 3:59_PM
To:	Shah,_Kal
Subject:	RE: Direct_Mail_Pack_Letter

Can you redraft in light_of how I redrafted the_other one_- removing Enron's name from the first paragraph.__And resend to_me

Thanks

 -----Original Message-----
From: 	Shah, Kal  
Sent:	Wednesday, February 06,_2002 3:31 PM
To:	Kitchen, Louise
Subject:	Direct Mail Pack_Letter

Louise -- Could_you_review_and approve the attached_draft of the cover letter for_the direct mail pack?  The_letter will be sent under your name._ I will come by tomorrow_to get your signature on_a piece_of paper.  We will_scan it and_print on_the letter electronically._ 

Thanks

Kal


 << File: custletter_postlaunch.doc >>_Ken

I wanted to_let you know that I visited_Philippe_Bibi last Thursday_to
debrief_on_this loss_and also to_listen_to a_number_of other points he
raised that could_improve_the the way we work together. Philippe_was very
helpful and very_direct_- which I appreciate.

Some_of the reasons we lost_this bid is that we failed_to execute_the sales
process_as I would expect us to. This is not typical of_the way we should
now work and_we have made changes_to account_management_and service
representation.

We have_made_enormous progress_as a Corporation over the last twelve_months.
There is_a lot of good news in_many accounts around the_world_but there is
also no complacency and_it concerns me a great deal_when we have less than
perfect_execution.

I_shall_be following up with Philippe_and the account team to ensure_we do a
great_job in the future.

Regards
Peter


>  -----Original Message-----
>_From:_ Capellas, Michael D.
> Sent