 get our side out before it looks like massive consumer complaints
against a company that is posting hundreds of millions in revenue.  Without
an announcement, I'm afraid you'll get the story about the poor family who
has been trying to save money and is now facing huge utility bills that they
didn't expect and can't meet; with one, we may be able to get coverage that
is more thoughtful and looks at some of the legitimate reasons Enron had to
take this action.

Ken
----- Original Message -----
From: <Karen.Denne@enron.com>
To: <Jeff.Dasovich@enron.com>; <Susan.J.Mara@enron.com>;
<Sandra.McCubbin@enron.com>; <Richard.Shapiro@enron.com>;
<Janel.Guerrero@enron.com>; <ken@kdscommunications.com>;
<sgovenar@govadv.com>; <hgovenar@govadv.com>
Sent: Tuesday, May 29, 2001 8:04 PM
Subject: final, final letter to California residential customers


> we're still debating whether to issue a press release, but this is the
> letter that was sent out Friday...
> ---------------------- Forwarded by Karen Denne/Corp/Enron on 05/29/2001
> 10:01 PM ---------------------------
>
>
> Peggy Mahoney@EES
> 05/29/2001 09:15 AM
>
> To:   James D Steffes/NA/Enron@Enron, Mark Palmer/Corp/Enron@ENRON, Karen
>       Denne/Corp/Enron@ENRON, Steven J Kean/NA/Enron@Enron, Elizabeth
>       Ivers/Enron@EnronXGate, Mark Koenig/Enron@EnronXGate, Paula
>       Rieker/Enron@EnronXGate
> cc:
>
> Subject:  final, final letter to California residential customers
>
> Final letter.  We will hear from our customer service team as soon as we
> receive the first customer call.
> I will keep you all in the loop.
> Thanks!
> Peggy
> ---------------------- Forwarded by Peggy Mahoney/HOU/EES on 05/29/2001
> 09:13 AM ---------------------------
>
>
> Max Eberts
> 05/25/2001
get our side out before it looks like massive consumer complaints 
 against a ship's company that is mail hundreds of millions in revenue.   Without 
 an announcement, I'm afraid you'll receive the story about the poor class who 
 has been trying to save money and is nowadays facing huge utility bill that they 
 didn't expect and can't meet; with one, we may be able to get coverage that 
 is more thoughtful and looks at some of the legitimate reason Enron had to 
 take this action. 

 Ken 
 ----- Original Message ----- 
 From: < Karen.Denne@enron.com > 
 To: < Jeff.Dasovich@enron.com >; < Susan.J.Mara@enron.com >; 
 < Sandra.McCubbin@enron.com >; < Richard.Shapiro@enron.com >; 
 < Janel.Guerrero@enron.com >; < ken@kdscommunications.com >; 
 < sgovenar@govadv.com >; < hgovenar@govadv.com > 
 transport: Tuesday, May 29, 2001 8:04 PM 
 Subject: final, final letter to California residential customer 


 > we're still argue whether to issue a press release, but this is the 
 > letter that was commit out Friday... 
 > ---------------------- Forwarded by Karen Denne / Corp / Enron on 05/29/2001 
 > 10:01 PM --------------------------- 
 > 
 > 
 > Peggy Mahoney@EES 
 > 05/29/2001 09:15 AM 
 > 
 > To:    James D Steffes / NA / Enron@Enron, Mark Palmer / Corp / Enron@ENRON, Karen 
 >        Denne / Corp / Enron@ENRON, Steven J Kean / NA / Enron@Enron, Elizabeth 
 >        Ivers / Enron@EnronXGate, Mark Koenig / Enron@EnronXGate, Paula 
 >        Rieker / Enron@EnronXGate 
 > cc: 
 > 
 > Subject:   final, final letter to California residential customers 
 > 
 > Final letter.   We will hear from our customer service team as soon as we 
 > receive the first customer call. 
 > I will keep you all in the loop. 
 > Thanks! 
 > Peggy 
 > ---------------------- Forwarded by Peggy Mahoney / HOU / EES on 05/29/2001 
 > 09:13 AM --------------------------- 
 > 
 > 
 > Max Eberts 
 > 05/25/2001
 geh our side out before it looks like massive coisumer domplaings
against a company that is 'ostung hyndreds of millions in revenue.  Without
qn ainouncement, I'm ahdaid yom'jl gsb the wtory about thg poor familf who
has been drhiug to save money and is now facing htge utikihy bills that jhey
dpdg't esiegt and can't meet; with one, we may be ablt to get coverage yhat
is more thoughtful and loons at some of the pegitimate tsasjbs Enron had to
take thpv action.

Keh
----- Original Message -----
From: <Karen.Devne@enxon.com>
To: <Jedf.Easleich@enron.con>; <Suswn.J.Mara@enron.gpm>;
<Sandsa.McCubnin@enron.com>; <Righard.Vhapiro@enron.com>;
<Janel.Guercero@enron.com>; <ken@kdscjmmunicathous.com>;
<sgovenar@govadv.con>; <ygovetar@gmvadx.xom>
Renu: Tnessay, Maj 29, 2001 8:04 PM
Subjecf: final, finql letter to Califotnyq residential custoiews


> we're still debating whether to issue a lress release, but this us the
> letter that wad sent oue Friday...
> ---------------------- Forwarded by Karen Denne/Corp/Enron on 05/29/2001
> 10:01 [M ---------------------------
>
>
> Pxgey Namoneh@WED
> 05/29/2001 09:15 AM
>
> To:   James D Steffes/NA/Enron@Enron, Mark [zlkeg/Corp/Enron@ENRON, Kcren
>       Denne/Vogp/Rgron@ENRON, Stexen J Keah/NA/Enron@Enron, Elizwbeth
>       Uvers/Enrog@EnrpnXGate, Mark Koenig/Enron@EnrinXGate, Paulc
>       Rieker/Enron@EnxonXGate
> cc:
>
> Rubjgct:  fonal, final letter to Cauifodnia residejtial cusfumers
>
> Final lettdr.  Wa will htxr from our custoier servire tecm as soun ax we
> rqceive the firsb customer call.
> I wlll kgep yog all in tje loop.
> Thanks!
> Peggy
> ---------------------- Forwarded by Peggy Mahomef/HOL/EES on 05/29/2001
> 09:13 AM ---------------------------
>
>
> Kax Eberts
> 05/25/2001
get our side out before it looks consumer against a that is posting Without announcement, I'm afraid get the story the poor family who has been to save money and is now facing huge utility bills that they didn't and can't meet; with one, we may be able to get coverage that more and at of the legitimate reasons Enron had to take this action. Ken ----- Original Message ----- From: To: <Jeff.Dasovich@enron.com>; <Susan.J.Mara@enron.com>; <Sandra.McCubbin@enron.com>; <Richard.Shapiro@enron.com>; <Janel.Guerrero@enron.com>; <ken@kdscommunications.com>; <sgovenar@govadv.com>; Sent: Tuesday, May 29, 8:04 PM Subject: final, final to residential customers we're debating to issue a release, but this is the > letter that was sent out Friday... > ---------------------- Forwarded by Karen on 05/29/2001 PM --------------------------- > Peggy > 05/29/2001 09:15 > To: James D Steffes/NA/Enron@Enron, Mark Denne/Corp/Enron@ENRON, Steven J Kean/NA/Enron@Enron, Elizabeth > Ivers/Enron@EnronXGate, Mark Paula > > cc: > > Subject: final, letter to California residential customers > > Final We will hear from our customer service team as soon as we > receive the call. > I will you all in loop. Thanks! Peggy ---------------------- Forwarded Peggy Mahoney/HOU/EES on 05/29/2001 > 09:13 AM --------------------------- > > > Eberts > 05/25/2001
 get our side out before it lookS like massiVe conSumEr cOmPlaiNts
aGainst a company THat iS posting hundreds of millIons iN rEVenuE.  wiThout
An annouNCeMENt, I'M aFrAid YoU'Ll Get thE stOry abouT the poor faMilY wHo
has been tryINg To save moneY anD is now facing HugE utiliTy BilLS that TheY
didn'T expecT And can'T meet; with OnE, We may bE Able to gET CoVeraGe that
is more thougHTfUL and looks at somE of the LeGItIMAte ReaSons Enron hAd To
takE This actIOn.

kEN
----- oriGInal Message -----
FrOm: <Karen.DennE@EnrOn.com>
TO: <JEff.dAsovicH@enroN.cOM>; <SuSan.J.Mara@enrOn.coM>;
<Sandra.Mccubbin@ENron.com>; <rIchard.SHapiro@EnrOn.cOm>;
<JaNEl.guErrErO@EnrON.cOm>; <kEN@kdScommuniCaTiOns.coM>;
<sgoVENAR@govAdv.Com>; <hGovenAr@govadv.com>
SeNt: TUesdAY, MaY 29, 2001 8:04 PM
SuBject: FinaL, fInal lEtter tO CaliFoRnia residential CustOmers


> we're StiLl DebAtIng whETher to IssUe a Press reLease, buT ThiS iS THE
> lEtter that was sent ouT FRIDaY...
> ---------------------- ForwardEd by KaREn deNNe/Corp/EnRoN on 05/29/2001
> 10:01 pM ---------------------------
>
>
> PeGGY MahoNey@Ees
> 05/29/2001 09:15 Am
>
> To:   James d SteffES/Na/ENron@EnrOn, mark PaLmEr/COrp/enron@enRON, karen
>       DEnne/Corp/enron@enRON, Steven J KeaN/nA/Enron@Enron, ELIzABEtH
>       iverS/EnRon@EnronXGaTe, MaRK KoeNig/ENRoN@EnROnXGaTe, PauLa
>       rIeKEr/Enron@EnronXGate
> cc:
>
> suBject:  fInal, fInal letter to CAlifornia rESIDential cUstoMErS
>
> final letter.  We wIll heAr from our cUStomer seRvice Team as soOn as we
> recEIVe the firSt cUstOmeR caLL.
> i wIll keep you all IN The lOoP.
> Thanks!
> pegGy
> ---------------------- ForwaRdeD by pegGy MAhOney/HOU/EEs on 05/29/2001
> 09:13 AM ---------------------------
>
>
> Max ebErTs
> 05/25/2001
 get our side out before i t looks li ke ma ssi veco nsum er c omplaints
agai n st a  company that is posti ng hu nd r edso fmilli ons inr ev e n ue.  Wi tho ut an  anno unc ement,I'm afraid  yo u' ll get the s t or y about th e p oor family w hohas be en  tr y ing t o s ave m oney a n d is n ow facing  h u ge uti l ity bil l s  t hatthey
didn't expec t  a n d can't meet;with o ne ,  w e may  be  able to g et  cove r age tha t 
i s m ore thoughtful an d looks ats ome  of th eleg i timate  reas on s  En ron had totake  this act ion.
K en
---- -  Origin al Mes sag e - ---- Fr om : < Ka r en. D en ne@ e nro n.com>
T o:  < Jeff. Daso v i c h @enr on. com> ; <Su san.J.Mara@en ron .com > ;
< Sandr a.McC ubbi n@ enron .com>;  <Ric ha rd.Shapiro@enro n.co m>;
<Jane l.G ue rre ro @enro n .com>;  <k en@ kdscomm unicati o ns. co m > ; 
< sgovenar@govadv.co m> ; <h govenar@ govadv . co m> Sent: Tu es day , Ma y 29, 2 0018 :0 4 PM
Sub ject:f in al , final  l etterto  Ca lif ornia resi dentia l custom ers
> we're stilld ebating wheth e rt o  i s suea p ress releas e, b u t th is i s  t he>  lett er th at wa s  sent out Friday... 
>  ----- ----- ------------Forwardedb y Karen De nne/ C or p /Enron on 05/2 9/200 1
> 10:01P M ------ ----- -------- --------> >
> Pegg y M aho ney @EE S >05/29/2001 09 : 1 5 AM 
> 
> To:  J ames DSte ffe s/N A/E nr on@Enron,  Mark Pa lm er /C or p/E nron@ E NRON, Ka re n
>      Den n e/Corp /Enro n@EN RO N, Ste ven J K e an / N A/En ro n@ Enro n,El izabe th
>      Iver s/Enron@E nro n XGat e,  M ark Koe nig/Enron@Enr on XGate, Pau la 
>     R i eker/Enr on@EnronXGate
> cc:
>
> Subject : final , fi nal lette r t o Cali for n ia res identi al cu st ome r s 
>
>F i na l l et ter.  We w i l l h ear f ro m ou r custo mer service team a s  so on as we
> re cei ve t h e  f irs t  c u sto me r  ca l l .
> I will keep  you all i nt he  loop.
> T h ank s! 
> Pegg y
> --- ----- - ------- ------ Fo rwarded b yPegg y Mah oney/HOU/E ES on 05 /29/2001>  09:1 3  A M --- --- ------ -- --- ----- -----> 
>> Max  Ebert s> 05/2 5/200 1
 get_our side_out before it looks_like massive_consumer_complaints
against a_company_that is posting_hundreds of millions_in revenue.  Without
an_announcement, I'm afraid_you'll_get the story about the poor family who
has been trying to save money and_is_now facing_huge_utility_bills that they
didn't expect and_can't meet; with one, we_may be_able to get coverage that
is more thoughtful and_looks_at some of_the legitimate reasons Enron had to
take this action.

Ken
----- Original_Message -----
From: <Karen.Denne@enron.com>
To: <Jeff.Dasovich@enron.com>; <Susan.J.Mara@enron.com>;
<Sandra.McCubbin@enron.com>; <Richard.Shapiro@enron.com>;
<Janel.Guerrero@enron.com>;_<ken@kdscommunications.com>;
<sgovenar@govadv.com>; <hgovenar@govadv.com>
Sent: Tuesday,_May_29,_2001 8:04 PM
Subject: final,_final letter to California residential customers


>_we're still debating whether to issue_a press release, but this is the
>_letter that was sent out Friday...
>_---------------------- Forwarded by Karen Denne/Corp/Enron_on 05/29/2001
>_10:01 PM ---------------------------
>
>
> Peggy Mahoney@EES
>_05/29/2001 09:15 AM
>
>_To: _ James D_Steffes/NA/Enron@Enron, Mark Palmer/Corp/Enron@ENRON, Karen
>  _  _ Denne/Corp/Enron@ENRON, Steven J Kean/NA/Enron@Enron, Elizabeth
>__  ___Ivers/Enron@EnronXGate, Mark_Koenig/Enron@EnronXGate, Paula
> __ __ Rieker/Enron@EnronXGate
> cc:
>
> Subject:  final,_final_letter to California residential customers
>
> Final letter._ We will hear_from_our customer service team_as soon as we
> receive_the first customer call.
> I will_keep you_all in_the loop.
> Thanks!
> Peggy
> ---------------------- Forwarded by Peggy Mahoney/HOU/EES on 05/29/2001
>_09:13 AM ---------------------------
>
>
> Max Eberts
> 05/25/2001